call-control-sdk 5.4.4 → 5.4.6

package/dist/index.mjs

@@ -1,2 +1,2 @@
-var Ts=Object.defineProperty,Ls=Object.defineProperties;var Ds=Object.getOwnPropertyDescriptors;var Vo=Object.getOwnPropertySymbols;var Is=Object.prototype.hasOwnProperty,_s=Object.prototype.propertyIsEnumerable;var at=(t,o,e)=>o in t?Ts(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,l=(t,o)=>{for(var e in o||(o={}))Is.call(o,e)&&at(t,e,o[e]);if(Vo)for(var e of Vo(o))_s.call(o,e)&&at(t,e,o[e]);return t},Q=(t,o)=>Ls(t,Ds(o));var ne=(t,o,e)=>at(t,typeof o!="symbol"?o+"":o,e);var it=class{constructor(){ne(this,"state");ne(this,"listeners",[]);ne(this,"STORAGE_KEY","call-control-sdk-state");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{apiKey:null,process:null,agentId:"",isInitialized:!1,sdkConfig:{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=Q(l({},this.state),{apiKey:e.apiKey||"",agentId:e.agentId||"",process:e.process||null,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={apiKey:this.state.apiKey,agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}initialize(o,e,n){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");this.state.apiKey=o,this.state.agentId=e,this.state.sdkConfig=l({showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},n),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return l({},this.state)}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=l(l({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var n;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(n=this.state.conferenceLine)==null?void 0:n.map(c=>c.line===o.line?o:c);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},v=new it;var lt=class{constructor(){ne(this,"config",null);ne(this,"ticketId",null);ne(this,"baseUrl","");ne(this,"eventQueue",[]);ne(this,"isOnline",!0);ne(this,"retryQueue",[]);ne(this,"flushTimer",null)}async init(o){this.config=l({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw v.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let n={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(n),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(n)}catch(c){console.warn("Failed to send event, will retry later:",c)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let n=this.eventQueue.findIndex(c=>c.timestamp===o.timestamp);n>-1&&this.eventQueue.splice(n,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let n of o)await this.sendEvent(n);let e=[...this.retryQueue];this.retryQueue=[];for(let n of e)try{await n()}catch(c){console.error("Retry failed:",c)}}async makeRequest(o,e){var r;let n=`${this.baseUrl}${o}`,c=((r=this.config)==null?void 0:r.retryAttempts)||3;for(let p=1;p<=c;p++)try{return await fetch(n,e)}catch(f){if(p===c)throw f;let y=Math.min(1e3*Math.pow(2,p-1),1e4);await new Promise(u=>setTimeout(u,y))}throw new Error("Max retries exceeded")}setupAutoTracking(){var n;if(typeof window=="undefined"||!((n=this.config)!=null&&n.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(c=>console.warn("Failed to track page visit:",c)),o.clicks!==!1&&document.addEventListener("click",c=>{var p;let r=c.target;(r.tagName==="BUTTON"||r.tagName==="A"||r.onclick||r.getAttribute("role")==="button"||r instanceof HTMLButtonElement&&r.type==="button")&&this.logEvent("click",{element:r.tagName,text:(p=r.textContent)==null?void 0:p.trim().substring(0,100),href:r.getAttribute("href"),id:r.id,className:r.className,role:r.getAttribute("role"),position:{x:c.clientX,y:c.clientY},timestamp:new Date().toISOString()}).catch(f=>console.warn("Failed to track click:",f))}),o.forms!==!1&&document.addEventListener("submit",c=>{let r=c.target,p=new FormData(r),f={};p.forEach((y,u)=>{f[u]=y.toString()}),this.logEvent("formSubmission",{formId:r.id,action:r.action,method:r.method,fields:Object.keys(f),fieldCount:Object.keys(f).length,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track form submission:",y))}),o.inputs!==!1){let c;document.addEventListener("input",r=>{let p=r.target;(p.tagName==="INPUT"||p.tagName==="TEXTAREA"||p.tagName==="SELECT")&&(clearTimeout(c),c=setTimeout(()=>{var f;this.logEvent("fieldChange",{element:p.tagName,type:p.getAttribute("type"),name:p.getAttribute("name"),id:p.id,valueLength:((f=p.value)==null?void 0:f.length)||0,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track field change:",y))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let c=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:c,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",c=>{this.logEvent("jsError",{message:c.message,filename:c.filename,lineno:c.lineno,colno:c.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",c=>{var r;this.logEvent("unhandledRejection",{reason:(r=c.reason)==null?void 0:r.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let c=window.performance.navigation,r=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:r.navigationStart,loadTime:r.loadEventEnd-r.navigationStart,domReady:r.domContentLoadedEventEnd-r.navigationStart,renderTime:r.loadEventEnd-r.domContentLoadedEventEnd,navigationType:c.type,redirectCount:c.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},rt=new lt;typeof window!="undefined"&&(window.EventTracker=rt);import{useCallback as As,useState as ke}from"react";var Je="10.10.102.42",U=`http://${Je}:8095`,ws=`ws://${Je}:8095`,z={v1:"/api/v1"},D={LOGIN:`${U}${z.v1}/cti/login?provider=convox`,READY_AGENT:`${U}${z.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${U}${z.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${U}${z.v1}/cti/calls?provider=convox`,HOLD_CALL:`${U}${z.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${U}${z.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${U}${z.v1}/cti/unmute-call?provider=convox`,END_CALL:`${U}${z.v1}/cti/calls/end?provider=convox`,LOGOUT:`${U}${z.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${U}${z.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${U}${z.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${U}${z.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${U}${z.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${U}${z.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${U}${z.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${U}${z.v1}/cti/users`,PROCESS_LIST:`${U}${z.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${U}${z.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${U}${z.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${U}${z.v1}/users/get_sentiment_analysis`},Qo={WS:`${ws}${z.v1}/cti/ws`};import Rs from"axios";var ks="12345",ct=Rs.create({baseURL:U,headers:{"Content-Type":"application/json",Authorization:ks},timeout:6e4});ct.interceptors.request.use(t=>{let o="12345";return o&&t.headers&&(t.headers.Authorization=`Bearer ${o}`),t},t=>Promise.reject(t instanceof Error?t:new Error(String(t))));ct.interceptors.response.use(t=>t,async t=>{var e;let o=t.config;return((e=t.response)==null?void 0:e.status)===401&&!o._retry&&(o._retry=!0),Promise.reject(t instanceof Error?t:new Error(String(t)))});var ee=ct;var Ns=()=>{let[t,o]=ke(!1),[e,n]=ke(!1),[c,r]=ke(!1),[p,f]=ke(null),[y,u]=ke(null);return{logout:As(async()=>{var h;let g=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");o(!0);let i={action:"LOGOUTUSER",userId:g.agentId||""};return ee.post(D.LOGOUT,i).then(x=>(v.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),u(x==null?void 0:x.data),n(!0),x==null?void 0:x.data)).catch(x=>{var S;return r(!0),f(x),(S=x==null?void 0:x.response)==null?void 0:S.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:y}},Ps=Ns;import{useCallback as Os,useState as Ae}from"react";var Ms=()=>{let[t,o]=Ae(!1),[e,n]=Ae(!1),[c,r]=Ae(!1),[p,f]=Ae(null),[y,u]=Ae(null);return{handleEndCall:Os(async g=>{var x,S,P,N,k,_,O,K,M,w,m,$,te,oe,L;let i=JSON.parse((x=localStorage.getItem("call-control-sdk-state"))!=null?x:"");o(!0);let h={action:"ENDCALL",userId:i==null?void 0:i.agentId,processid:(N=(P=(S=i==null?void 0:i.process)==null?void 0:S.process_id)==null?void 0:P.toString())!=null?N:"",process_name:(_=(k=i==null?void 0:i.process)==null?void 0:k.process_name)!=null?_:"",callreferenceid:(K=(O=i==null?void 0:i.callData)==null?void 0:O.convox_id)!=null?K:"",mobile_number:(w=(M=i==null?void 0:i.callData)==null?void 0:M.phone_number)!=null?w:"",disposition:(m=g==null?void 0:g.disposition)!=null?m:"RES",set_followUp:($=g==null?void 0:g.followUp)!=null?$:"N",callback_date:(te=g==null?void 0:g.callbackDate)!=null?te:"",callback_hrs:(oe=g==null?void 0:g.callbackHrs)!=null?oe:"",callback_mins:(L=g==null?void 0:g.callbackMins)!=null?L:"",endcall_type:"CLOSE"};return ee.post(D.END_CALL,h).then(b=>(v.endCall(),u(b==null?void 0:b.data),n(!0),b==null?void 0:b.data)).catch(b=>{var A;return r(!0),f(b),(A=b==null?void 0:b.response)==null?void 0:A.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:y}};import{useCallback as Us,useState as Ne}from"react";var Bs=()=>{let[t,o]=Ne(!1),[e,n]=Ne(!1),[c,r]=Ne(!1),[p,f]=Ne(null),[y,u]=Ne(null);return{handleStartCall:Us(async g=>{var h,x,S,P,N,k,_,O,K;let i=JSON.parse((h=localStorage.getItem("call-control-sdk-state"))!=null?h:"");if(o(!0),((x=i==null?void 0:i.callData)==null?void 0:x.status)==="IDLE"){let M={action:"CALL",userId:i==null?void 0:i.agentId,phone_number:g==null?void 0:g.mobileNumber};return ee.post(D.CLICK_TO_CALL,M).then(w=>(u(w==null?void 0:w.data),n(!0),w==null?void 0:w.data)).catch(w=>{var m;return r(!0),f(w),(m=w==null?void 0:w.response)==null?void 0:m.data}).finally(()=>{o(!1)})}else if(((S=i==null?void 0:i.callData)==null?void 0:S.status)==="ONCALL"){let M=(N=(P=i==null?void 0:i.conferenceLine)==null?void 0:P.filter(m=>m.line!==1))==null?void 0:N.find(m=>m.status==="IDLE"&&!(m!=null&&m.isCallStart)),w={action:"EXTERNAL_CONFERENCE",operation:`CALL${M.line}`,line_used:String(M.line),thirdparty_no:g==null?void 0:g.mobileNumber,userid:(_=(k=i.callData)==null?void 0:k.agent_id)!=null?_:"",process:(K=(O=i.callData)==null?void 0:O.process_name)!=null?K:""};return ee.post(D.CONFERENCE_CALL,w).then(m=>(u(m==null?void 0:m.data),n(!0),v.setConferenceLine(Q(l({},M),{isCallStart:!0,status:"ONCALL",phone:g==null?void 0:g.mobileNumber})),m==null?void 0:m.data)).catch(m=>{var $;return r(!0),f(m),($=m==null?void 0:m.response)==null?void 0:$.data}).finally(()=>{o(!1)})}else alert("Agent is not ready")},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:y}};import{CallEnd as pn,Close as un,DragIndicator as us,Group as gn,KeyboardArrowDown as fn,Layers as mn,Mic as xn,MicOff as Cn,Pause as hn,Pending as yn,Phone as bn,PlayArrow as vn,SupportAgent as Sn,TransferWithinAStation as En,Upcoming as Tn,WifiCalling3 as Ln}from"@mui/icons-material";import{Box as re,Button as Ee,Chip as ot,CircularProgress as Be,Fade as gs,IconButton as st,Menu as gt,MenuItem as fs,Paper as ms,TextField as Dn,Tooltip as he,Typography as xs,useTheme as In}from"@mui/material";import{useCallback as _n,useEffect as nt,useRef as wn,useState as ce}from"react";import{useCallback as Ve,useRef as dt,useState as Zo}from"react";function pt(t,o){let[e,n]=Zo(t),[c,r]=Zo(!1),p=dt(),f=dt({x:0,y:0}),y=dt({x:0,y:0}),u=Ve(h=>{let x=p.current;if(!x)return;let S=x.getBoundingClientRect(),P=window.innerWidth,N=window.innerHeight,k={x:Math.max(0,Math.min(h.x,P-S.width)),y:Math.max(0,Math.min(h.y,N-S.height))};n(k),o==null||o(k)},[o]),C=Ve((h,x)=>{r(!0),f.current={x:h,y:x},y.current=e;let S=(_,O)=>{let 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Fs,useContext as zs,useState as ut}from"react";import{Snackbar as qs,Alert as Ws}from"@mui/material";import{jsx as es,jsxs as Ks}from"react/jsx-runtime";var ts=Fs(void 0),Pe=()=>{let t=zs(ts);if(!t)throw new Error("useToast must be used inside ToastProvider");return t},os=({children:t})=>{let[o,e]=ut(!1),[n,c]=ut(""),[r,p]=ut("info"),f=(y,u="info")=>{c(y),p(u),e(!0)};return Ks(ts.Provider,{value:{showToast:f},children:[t,es(qs,{open:o,color:r,autoHideDuration:3e3,onClose:()=>e(!1),anchorOrigin:{vertical:"top",horizontal:"right"},children:es(Ws,{variant:"filled",severity:r,onClose:()=>e(!1),sx:{width:"100%"},children:n})})]})};var js={isLoading:!1,isSuccess:!1,isError:!1,error:null,data:null},Xs=(t,o)=>{if(o.type==="isLoading")return Q(l({},t),{isLoading:o.payload});if(o.type==="isSuccess")return Q(l({},t),{isSuccess:!0,data:o.payload});if(o.type==="isError")return 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0:Ho.toUpperCase())!=="WRAPUP"||Ie,children:Ie?d(Be,{size:"20px",color:"error"}):d(pn,{})})})]})]})})})}),d(gs,{in:!0,timeout:300,children:ue(ms,{ref:R,elevation:Y?4:1,sx:{position:"absolute",left:W.x,top:W.y,borderRadius:2,bgcolor:"background.paper",zIndex:Number.MAX_SAFE_INTEGER,transition:o.transitions.create(["box-shadow","transform"],{duration:o.transitions.duration.short}),visibility:u&&(($o=e.sdkConfig)!=null&&$o.enableSoftPhone)?"visible":"hidden",userSelect:"none"},children:[ue(re,{sx:{display:"flex",alignItems:"center",justifyContent:"space-between",cursor:"all-scroll",padding:"0px 10px"},onMouseDown:T,onTouchStart:B,children:[d(us,{sx:{transform:"rotate(90deg)",color:"#7b7b7b"}})," ",d(st,{onClick:()=>C(!1),children:d(un,{})})]}),d(re,{children:d("iframe",{src:`https://${Je}/ConVoxCCS/iframe?agent_id=${e.agentId}&process_id=${(Fo=e.process)==null?void 0:Fo.process_id}`,height:380,width:420,allow:"camera; microphone; autoplay",style:{border:"none"}})})]})}),d(gt,{anchorEl:h,open:!!h,onClose:je,onClick:a=>a.stopPropagation(),sx:{zIndex:99999},children:ue(re,{sx:{all:"unset",padding:"10px","&hover":{backgroundColor:"white"}},children:[d(Dn,{size:"small",value:$,placeholder:"Enter Mobile No.",onChange:a=>{te(a.target.value)}}),d(st,{color:"info",onClick:()=>{bs($)},children:de?d(Be,{size:"20px",sx:{color:o.palette.success.main}}):d(bn,{color:"success"})})]})}),ue(gt,{anchorEl:g,open:!!g,onClose:Xe,onClick:a=>a.stopPropagation(),sx:{zIndex:99999},children:[d(fs,{onClick:()=>ft("Lunch"),children:"- Lunch"}),d(fs,{onClick:()=>ft("Tea"),children:"- Tea"})]}),d(gt,{anchorEl:f,open:!!f,onClose:Ge,onClick:a=>a.stopPropagation(),sx:{zIndex:99999},children:ue(re,{sx:{display:"flex",justifyContent:"flex-start",flexDirection:"column",padding:"0px 10px","&hover":{backgroundColor:"white"}},children:[d(ot,{icon:d(mn,{color:"secondary"}),variant:"outlined",label:"Waiting - 25",sx:{margin:"4px 2px"}}),d(ot,{icon:d(yn,{color:"info"}),label:"Pending - 99+",variant:"outlined",sx:{margin:"4px 2px"}}),d(ot,{icon:d(Tn,{color:"success"}),variant:"outlined",label:"Upcoming - 66",sx:{margin:"4px 2px"}})]})}),!!S&&d(ls,{open:S,setOpen:P}),!!N&&d(rs,{open:N,setOpen:k}),!!_&&d(cs,{open:_,setOpen:O,onSubmitDisposition:Es}),!!w&&d(ps,{open:w,setOpen:m})]})}import{jsx as kn}from"react/jsx-runtime";var hs=({children:t})=>kn(os,{children:t});import{jsx as ys}from"react/jsx-runtime";function An({onDataChange:t}){return ys(hs,{children:ys(Cs,{onDataChange:t})})}function ui({apiKey:t,tenantId:o,agentId:e,sdkConfig:n}){rt.init({apiKey:t,tenantId:o,agentId:e,baseUrl:U}).then(c=>{c?(console.log("SDK initialized successfully"),v.initialize(t,e,n)):(console.log("SDK initialization failed"),v.setInitCheck())})}export{An as CallControlPanel,ui as initSDK,Bs as useClickToCall,Ms as useEndCall,Ps as useLogout};
+var vn=Object.defineProperty,Sn=Object.defineProperties;var Tn=Object.getOwnPropertyDescriptors;var Vo=Object.getOwnPropertySymbols;var En=Object.prototype.hasOwnProperty,Dn=Object.prototype.propertyIsEnumerable;var it=(t,o,e)=>o in t?vn(t,o,{enumerable:!0,configurable:!0,writable:!0,value:e}):t[o]=e,l=(t,o)=>{for(var e in o||(o={}))En.call(o,e)&&it(t,e,o[e]);if(Vo)for(var e of Vo(o))Dn.call(o,e)&&it(t,e,o[e]);return t},Q=(t,o)=>Sn(t,Tn(o));var ne=(t,o,e)=>it(t,typeof o!="symbol"?o+"":o,e);var lt=class{constructor(){ne(this,"state");ne(this,"listeners",[]);ne(this,"STORAGE_KEY","call-control-sdk-state");this.state=this.getInitialState(),this.loadFromStorage()}getInitialState(){return{process:null,agentId:"",openConferenceDialog:!1,openCallTransferDialog:!1,isInitialized:!1,sdkConfig:{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:!1,isMuted:!1,status:"idle",callStartTime:null,controlPanelPosition:{x:10,y:10},iframePosition:{x:10,y:80},callData:{agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:[{line:1,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:2,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:3,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:4,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1},{line:5,status:"IDLE",type:"",phone:"",isMute:!1,isHold:!1,isCallStart:!1,isMergeCall:!1}]}}loadFromStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);if(o){let e=JSON.parse(o);this.state=Q(l({},this.state),{agentId:e.agentId||"",process:e.process||null,openConferenceDialog:(e==null?void 0:e.openConferenceDialog)||!1,openCallTransferDialog:(e==null?void 0:e.openCallTransferDialog)||!1,isInitialized:e.isInitialized||!1,sdkConfig:e.sdkConfig||{showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},isHolding:e.isHolding||!1,isMuted:e.isMuted||!1,status:e.status||"idle",callStartTime:e.callStartTime||null,controlPanelPosition:e.controlPanelPosition||{x:10,y:10},iframePosition:e.iframePosition||{x:10,y:80},callData:e.callData||{mobileNumber:"",callReferenceId:"",agent_id:"",status:"",type:"",event_time:"",phone_number:""},conferenceLine:e.conferenceLine&&Array.isArray(e.conferenceLine)&&e.conferenceLine.length>0?e.conferenceLine:this.state.conferenceLine})}}catch(o){console.warn("Failed to load SDK state from localStorage:",o)}}saveToStorage(){try{let o={agentId:this.state.agentId,process:this.state.process,isInitialized:this.state.isInitialized,openConferenceDialog:this.state.openConferenceDialog,openCallTransferDialog:this.state.openCallTransferDialog,sdkConfig:this.state.sdkConfig,isHolding:this.state.isHolding,isMuted:this.state.isMuted,status:this.state.status,callStartTime:this.state.callStartTime,controlPanelPosition:this.state.controlPanelPosition,iframePosition:this.state.iframePosition,callData:this.state.callData,conferenceLine:this.state.conferenceLine};localStorage.setItem(this.STORAGE_KEY,JSON.stringify(o))}catch(o){console.warn("Failed to save SDK state to localStorage:",o)}}notifyListeners(){this.listeners.forEach(o=>o())}initialize(o,e,a){if(!o||typeof o!="string"||o.trim().length===0)throw new Error("API key not available");this.state.agentId=e,this.state.openConferenceDialog=!1,this.state.openCallTransferDialog=!1,this.state.sdkConfig=l({showEndCallButton:!0,showTransferButton:!0,enableFloatingDrag:!0,enableSoftPhone:!0,showConferenceButton:!0,disabled:{},enabled:{},outlined:{}},a),this.state.isInitialized=!0,this.saveToStorage(),this.notifyListeners()}getState(){return l({},this.state)}subscribe(o){return this.listeners.push(o),()=>{let e=this.listeners.indexOf(o);e>-1&&this.listeners.splice(e,1)}}setHolding(o){this.state.isHolding=o,this.saveToStorage(),this.notifyListeners()}setMuted(o){this.state.isMuted=o,this.saveToStorage(),this.notifyListeners()}setStatus(o){this.state.status=o,this.saveToStorage(),this.notifyListeners()}setProcess(o){this.state.process=o,this.saveToStorage(),this.notifyListeners()}setControlPanelPosition(o){this.state.controlPanelPosition=o,this.saveToStorage(),this.notifyListeners()}setIframePosition(o){this.state.iframePosition=o,this.saveToStorage(),this.notifyListeners()}startCall(){this.state.callStartTime=Date.now(),this.state.status="on call",this.saveToStorage(),this.notifyListeners()}endCall(){this.state.callStartTime=null,this.state.status="idle",this.state.isHolding=!1,this.state.isMuted=!1,this.saveToStorage(),this.notifyListeners()}setInitCheck(){this.state.isInitialized=!1,this.saveToStorage(),this.notifyListeners()}setOpenConferenceDialog(o){this.state.openConferenceDialog=o,this.saveToStorage(),this.notifyListeners()}setOpenCallTransferDialog(o){this.state.openCallTransferDialog=o,this.saveToStorage(),this.notifyListeners()}updateCallData(o){this.state.callData=l(l({},this.state.callData),o),this.saveToStorage(),this.notifyListeners()}setConferenceLine(o){var a;(!this.state.conferenceLine||!Array.isArray(this.state.conferenceLine))&&(console.warn("Conference line data corrupted, resetting to initial state"),this.state.conferenceLine=this.getInitialState().conferenceLine);let e=(a=this.state.conferenceLine)==null?void 0:a.map(c=>c.line===o.line?o:c);this.state.conferenceLine=e,this.saveToStorage(),this.notifyListeners()}resetConferenceLines(){this.state.conferenceLine=this.getInitialState().conferenceLine,this.saveToStorage(),this.notifyListeners()}clearStorageAndReset(){try{localStorage.removeItem(this.STORAGE_KEY),this.state=this.getInitialState(),this.notifyListeners()}catch(o){console.warn("Failed to clear localStorage:",o)}}debugStorage(){try{let o=localStorage.getItem(this.STORAGE_KEY);console.log("Current localStorage data:",o),o&&console.log("Parsed localStorage data:",JSON.parse(o)),console.log("Current state:",this.state)}catch(o){console.error("Error debugging storage:",o)}}getConferenceLines(){return this.state.conferenceLine||[]}},h=new lt;var rt=class{constructor(){ne(this,"config",null);ne(this,"ticketId",null);ne(this,"baseUrl","");ne(this,"eventQueue",[]);ne(this,"isOnline",!0);ne(this,"retryQueue",[]);ne(this,"flushTimer",null)}async init(o){this.config=l({autoTrack:!0,retryAttempts:3,queueSize:100,flushInterval:5e3},o),this.baseUrl=o.baseUrl||(typeof window!="undefined"?window.location.origin:""),this.setupNetworkDetection();let e=await this.createTicket();return this.startPeriodicFlush(),console.log("EventTracker SDK initialized successfully"),e}isInitialized(){return this.config!==null&&this.ticketId!==null}getConfig(){return this.config}getTicketId(){return this.ticketId}async createTicket(){if(!this.config)throw new Error("EventTracker not initialized");try{let o=await this.makeRequest("/api/v1/et/init",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({agentId:this.config.agentId,sessionId:this.config.sessionId})});if(!o.ok)throw h.setInitCheck(),new Error(`Failed to initialize: ${o.status} ${o.statusText}`);let e=await o.json();return this.ticketId=e.ticketId,this.config.autoTrack&&this.setupAutoTracking(),this.ticketId}catch(o){throw console.error("EventTracker initialization failed:",o),o}}async logEvent(o,e){if(!this.config||!this.ticketId){console.warn("EventTracker not initialized, skipping event:",o);return}let a={eventType:o,eventData:e,timestamp:Date.now()};if(this.eventQueue.push(a),this.eventQueue.length>(this.config.queueSize||100)&&this.eventQueue.shift(),this.isOnline)try{await this.sendEvent(a)}catch(c){console.warn("Failed to send event, will retry later:",c)}}async sendEvent(o){if(!(!this.config||!this.ticketId))try{let e=await this.makeRequest("/api/v1/et/event",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId,eventType:o.eventType,eventData:o.eventData})});if(!e.ok)throw new Error(`Failed to log event: ${e.status} ${e.statusText}`);let a=this.eventQueue.findIndex(c=>c.timestamp===o.timestamp);a>-1&&this.eventQueue.splice(a,1)}catch(e){console.error("Event logging failed:",e),this.retryQueue.push(()=>this.sendEvent(o))}}async closeTicket(){if(!this.config||!this.ticketId)throw new Error("EventTracker not initialized");await this.flush();try{let o=await this.makeRequest("/api/v1/et/close",{method:"POST",headers:{"Content-Type":"application/json","X-API-Key":this.config.apiKey},body:JSON.stringify({ticketId:this.ticketId})});if(!o.ok)throw new Error(`Failed to close ticket: ${o.status} ${o.statusText}`);this.ticketId=null,this.stopPeriodicFlush(),console.log("Ticket closed successfully")}catch(o){throw console.error("Ticket close failed:",o),o}}async flush(){if(!this.isOnline||this.eventQueue.length===0)return;let o=[...this.eventQueue];for(let a of o)await this.sendEvent(a);let e=[...this.retryQueue];this.retryQueue=[];for(let a of e)try{await a()}catch(c){console.error("Retry failed:",c)}}async makeRequest(o,e){var r;let a=`${this.baseUrl}${o}`,c=((r=this.config)==null?void 0:r.retryAttempts)||3;for(let p=1;p<=c;p++)try{return await fetch(a,e)}catch(f){if(p===c)throw f;let y=Math.min(1e3*Math.pow(2,p-1),1e4);await new Promise(u=>setTimeout(u,y))}throw new Error("Max retries exceeded")}setupAutoTracking(){var a;if(typeof window=="undefined"||!((a=this.config)!=null&&a.autoTrack))return;let o=this.config.autoTrack===!0?{}:this.config.autoTrack;if(o.pageVisits!==!1&&this.logEvent("pageVisit",{url:window.location.href,title:document.title,referrer:document.referrer,userAgent:navigator.userAgent,viewport:{width:window.innerWidth,height:window.innerHeight},timestamp:new Date().toISOString()}).catch(c=>console.warn("Failed to track page visit:",c)),o.clicks!==!1&&document.addEventListener("click",c=>{var p;let r=c.target;(r.tagName==="BUTTON"||r.tagName==="A"||r.onclick||r.getAttribute("role")==="button"||r instanceof HTMLButtonElement&&r.type==="button")&&this.logEvent("click",{element:r.tagName,text:(p=r.textContent)==null?void 0:p.trim().substring(0,100),href:r.getAttribute("href"),id:r.id,className:r.className,role:r.getAttribute("role"),position:{x:c.clientX,y:c.clientY},timestamp:new Date().toISOString()}).catch(f=>console.warn("Failed to track click:",f))}),o.forms!==!1&&document.addEventListener("submit",c=>{let r=c.target,p=new FormData(r),f={};p.forEach((y,u)=>{f[u]=y.toString()}),this.logEvent("formSubmission",{formId:r.id,action:r.action,method:r.method,fields:Object.keys(f),fieldCount:Object.keys(f).length,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track form submission:",y))}),o.inputs!==!1){let c;document.addEventListener("input",r=>{let p=r.target;(p.tagName==="INPUT"||p.tagName==="TEXTAREA"||p.tagName==="SELECT")&&(clearTimeout(c),c=setTimeout(()=>{var f;this.logEvent("fieldChange",{element:p.tagName,type:p.getAttribute("type"),name:p.getAttribute("name"),id:p.id,valueLength:((f=p.value)==null?void 0:f.length)||0,timestamp:new Date().toISOString()}).catch(y=>console.warn("Failed to track field change:",y))},1e3))})}let e=Date.now();window.addEventListener("beforeunload",()=>{let c=Date.now()-e;this.logEvent("pageUnload",{url:window.location.href,sessionDuration:c,timestamp:new Date().toISOString()}),this.ticketId&&navigator.sendBeacon(`${this.baseUrl}/api/v1/et/close`,JSON.stringify({ticketId:this.ticketId}))}),o.visibility!==!1&&document.addEventListener("visibilitychange",()=>{this.logEvent("visibilityChange",{hidden:document.hidden,visibilityState:document.visibilityState,timestamp:new Date().toISOString()})}),o.errors!==!1&&(window.addEventListener("error",c=>{this.logEvent("jsError",{message:c.message,filename:c.filename,lineno:c.lineno,colno:c.colno,timestamp:new Date().toISOString()})}),window.addEventListener("unhandledrejection",c=>{var r;this.logEvent("unhandledRejection",{reason:(r=c.reason)==null?void 0:r.toString(),timestamp:new Date().toISOString()})})),o.performance!==!1&&typeof window.performance!="undefined"&&window.performance.navigation&&window.addEventListener("load",()=>{setTimeout(()=>{let c=window.performance.navigation,r=window.performance.timing;this.logEvent("performanceMetrics",{navigationTime:r.navigationStart,loadTime:r.loadEventEnd-r.navigationStart,domReady:r.domContentLoadedEventEnd-r.navigationStart,renderTime:r.loadEventEnd-r.domContentLoadedEventEnd,navigationType:c.type,redirectCount:c.redirectCount,timestamp:new Date().toISOString()})},1e3)})}setupNetworkDetection(){typeof window!="undefined"&&(this.isOnline=navigator.onLine,window.addEventListener("online",()=>{this.isOnline=!0,console.log("EventTracker: Back online, flushing queued events"),this.flush()}),window.addEventListener("offline",()=>{this.isOnline=!1,console.log("EventTracker: Offline, queueing events")}))}startPeriodicFlush(){var e;this.flushTimer&&clearInterval(this.flushTimer);let o=((e=this.config)==null?void 0:e.flushInterval)||5e3;this.flushTimer=setInterval(()=>{this.flush()},o)}stopPeriodicFlush(){this.flushTimer&&(clearInterval(this.flushTimer),this.flushTimer=null)}},ct=new rt;typeof window!="undefined"&&(window.EventTracker=ct);import{useCallback as wn,useState as Ae}from"react";var Qe="10.10.102.42",M=`http://${Qe}:8095`,Ln=`ws://${Qe}:8095`,z={v1:"/api/v1"},_={LOGIN:`${M}${z.v1}/cti/login?provider=convox`,READY_AGENT:`${M}${z.v1}/cti/ready-agent?provider=convox`,UPDATE_AGENT_BREAK:`${M}${z.v1}/cti/update-agent-status?provider=convox`,CLICK_TO_CALL:`${M}${z.v1}/cti/calls?provider=convox`,HOLD_CALL:`${M}${z.v1}/cti/calls/hold?provider=convox`,MUTE_CALL:`${M}${z.v1}/cti/calls/mute?provider=convox`,UNMUTE_CALL:`${M}${z.v1}/cti/unmute-call?provider=convox`,END_CALL:`${M}${z.v1}/cti/calls/end?provider=convox`,LOGOUT:`${M}${z.v1}/cti/logout?provider=convox`,CONFERENCE_CALL:`${M}${z.v1}/cti/calls/conference?provider=convox`,CONFERENCE_CALL_HOLD_OR_UN_HOLD:`${M}${z.v1}/cti/calls/conference/hold?provider=convox`,CONFERENCE_CALL_MUTE_OT_UN_MUTE:`${M}${z.v1}/cti/calls/conference/mute?provider=convox`,CONFERENCE_CALL_END:`${M}${z.v1}/cti/calls/conference/hangup?provider=convox`,CONFERENCE_CALL_END_ALL:`${M}${z.v1}/cti/calls/conference/hangup/all?provider=convox`,TRANSFER_CALL:`${M}${z.v1}/cti/calls/transfer?provider=convox`,AGENTS_LIST:`${M}${z.v1}/cti/users`,PROCESS_LIST:`${M}${z.v1}/cti/processes-list`,TRANSFER_TO_DETAILS:`${M}${z.v1}/cti/transfer-to-details?provider=convox`,CALL_HISTORY:`${M}${z.v1}/dashboard/call-history`,SENTIMENTAL_ANALYSIS:`${M}${z.v1}/users/get_sentiment_analysis`},Qo={WS:`${Ln}${z.v1}/cti/ws`};import In from"axios";var _n="12345",pt=In.create({baseURL:M,headers:{"Content-Type":"application/json",Authorization:_n},timeout:6e4});pt.interceptors.request.use(t=>{let o="12345";return o&&t.headers&&(t.headers.Authorization=`Bearer ${o}`),t},t=>Promise.reject(t instanceof Error?t:new Error(String(t))));pt.interceptors.response.use(t=>t,async t=>{var e;let o=t.config;return((e=t.response)==null?void 0:e.status)===401&&!o._retry&&(o._retry=!0),Promise.reject(t instanceof Error?t:new Error(String(t)))});var Z=pt;var Rn=()=>{let[t,o]=Ae(!1),[e,a]=Ae(!1),[c,r]=Ae(!1),[p,f]=Ae(null),[y,u]=Ae(null);return{logout:wn(async()=>{var x;let g=JSON.parse((x=localStorage.getItem("call-control-sdk-state"))!=null?x:"");o(!0);let i={action:"LOGOUTUSER",userId:g.agentId||""};return Z.post(_.LOGOUT,i).then(C=>(h.clearStorageAndReset(),localStorage.clear(),sessionStorage.clear(),u(C==null?void 0:C.data),a(!0),C==null?void 0:C.data)).catch(C=>{var L;return r(!0),f(C),(L=C==null?void 0:C.response)==null?void 0:L.data}).finally(()=>{o(!1)})},[]),isLoading:t,isSuccess:e,isError:c,error:p,data:y}},kn=Rn;import{useCallback as An,useState as Ne}from"react";var Nn=()=>{let[t,o]=Ne(!1),[e,a]=Ne(!1),[c,r]=Ne(!1),[p,f]=Ne(null),[y,u]=Ne(null);return{handleEndCall:An(async g=>{var C,L,N,P,O,A,H,V,q,R,T,S,ee,oe,I;let i=JSON.parse((C=localStorage.getItem("call-control-sdk-state"))!=null?C:"");o(!0);let x={action:"ENDCALL",userId:i==null?void 0:i.agentId,processid:(P=(N=(L=i==null?void 0:i.process)==null?void 0:L.process_id)==null?void 0:N.toString())!=null?P:"",process_name:(A=(O=i==null?void 0:i.process)==null?void 0:O.process_name)!=null?A:"",callreferenceid:(V=(H=i==null?void 0:i.callData)==null?void 0:H.convox_id)!=null?V:"",mobile_number:(R=(q=i==null?void 0:i.callData)==null?void 0:q.phone_number)!=null?R:"",disposition:(T=g==null?void 0:g.disposition)!=null?T:"RES",set_followUp:(S=g==null?void 0:g.followUp)!=null?S:"N",callback_date:(ee=g==null?void 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