aws-sdk 2.1686.0 → 2.1688.0

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@@ -421,11 +421,11 @@ declare class CloudWatchLogs extends Service {
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  */
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  listTagsLogGroup(callback?: (err: AWSError, data: CloudWatchLogs.Types.ListTagsLogGroupResponse) => void): Request<CloudWatchLogs.Types.ListTagsLogGroupResponse, AWSError>;
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  /**
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- * Creates an account-level data protection policy or subscription filter policy that applies to all log groups or a subset of log groups in the account. Data protection policy A data protection policy can help safeguard sensitive data that's ingested by your log groups by auditing and masking the sensitive log data. Each account can have only one account-level data protection policy. Sensitive data is detected and masked when it is ingested into a log group. When you set a data protection policy, log events ingested into the log groups before that time are not masked. If you use PutAccountPolicy to create a data protection policy for your whole account, it applies to both existing log groups and all log groups that are created later in this account. The account-level policy is applied to existing log groups with eventual consistency. It might take up to 5 minutes before sensitive data in existing log groups begins to be masked. By default, when a user views a log event that includes masked data, the sensitive data is replaced by asterisks. A user who has the logs:Unmask permission can use a GetLogEvents or FilterLogEvents operation with the unmask parameter set to true to view the unmasked log events. Users with the logs:Unmask can also view unmasked data in the CloudWatch Logs console by running a CloudWatch Logs Insights query with the unmask query command. For more information, including a list of types of data that can be audited and masked, see Protect sensitive log data with masking. To use the PutAccountPolicy operation for a data protection policy, you must be signed on with the logs:PutDataProtectionPolicy and logs:PutAccountPolicy permissions. The PutAccountPolicy operation applies to all log groups in the account. You can use PutDataProtectionPolicy to create a data protection policy that applies to just one log group. If a log group has its own data protection policy and the account also has an account-level data protection policy, then the two policies are cumulative. Any sensitive term specified in either policy is masked. Subscription filter policy A subscription filter policy sets up a real-time feed of log events from CloudWatch Logs to other Amazon Web Services services. Account-level subscription filter policies apply to both existing log groups and log groups that are created later in this account. Supported destinations are Kinesis Data Streams, Firehose, and Lambda. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. Each account can have one account-level subscription filter policy. If you are updating an existing filter, you must specify the correct name in PolicyName. To perform a PutAccountPolicy subscription filter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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+ * Creates an account-level data protection policy or subscription filter policy that applies to all log groups or a subset of log groups in the account. Data protection policy A data protection policy can help safeguard sensitive data that's ingested by your log groups by auditing and masking the sensitive log data. Each account can have only one account-level data protection policy. Sensitive data is detected and masked when it is ingested into a log group. When you set a data protection policy, log events ingested into the log groups before that time are not masked. If you use PutAccountPolicy to create a data protection policy for your whole account, it applies to both existing log groups and all log groups that are created later in this account. The account-level policy is applied to existing log groups with eventual consistency. It might take up to 5 minutes before sensitive data in existing log groups begins to be masked. By default, when a user views a log event that includes masked data, the sensitive data is replaced by asterisks. A user who has the logs:Unmask permission can use a GetLogEvents or FilterLogEvents operation with the unmask parameter set to true to view the unmasked log events. Users with the logs:Unmask can also view unmasked data in the CloudWatch Logs console by running a CloudWatch Logs Insights query with the unmask query command. For more information, including a list of types of data that can be audited and masked, see Protect sensitive log data with masking. To use the PutAccountPolicy operation for a data protection policy, you must be signed on with the logs:PutDataProtectionPolicy and logs:PutAccountPolicy permissions. The PutAccountPolicy operation applies to all log groups in the account. You can use PutDataProtectionPolicy to create a data protection policy that applies to just one log group. If a log group has its own data protection policy and the account also has an account-level data protection policy, then the two policies are cumulative. Any sensitive term specified in either policy is masked. Subscription filter policy A subscription filter policy sets up a real-time feed of log events from CloudWatch Logs to other Amazon Web Services services. Account-level subscription filter policies apply to both existing log groups and log groups that are created later in this account. Supported destinations are Kinesis Data Streams, Firehose, and Lambda. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. Each account can have one account-level subscription filter policy per Region. If you are updating an existing filter, you must specify the correct name in PolicyName. To perform a PutAccountPolicy subscription filter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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  */
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  putAccountPolicy(params: CloudWatchLogs.Types.PutAccountPolicyRequest, callback?: (err: AWSError, data: CloudWatchLogs.Types.PutAccountPolicyResponse) => void): Request<CloudWatchLogs.Types.PutAccountPolicyResponse, AWSError>;
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  /**
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- * Creates an account-level data protection policy or subscription filter policy that applies to all log groups or a subset of log groups in the account. Data protection policy A data protection policy can help safeguard sensitive data that's ingested by your log groups by auditing and masking the sensitive log data. Each account can have only one account-level data protection policy. Sensitive data is detected and masked when it is ingested into a log group. When you set a data protection policy, log events ingested into the log groups before that time are not masked. If you use PutAccountPolicy to create a data protection policy for your whole account, it applies to both existing log groups and all log groups that are created later in this account. The account-level policy is applied to existing log groups with eventual consistency. It might take up to 5 minutes before sensitive data in existing log groups begins to be masked. By default, when a user views a log event that includes masked data, the sensitive data is replaced by asterisks. A user who has the logs:Unmask permission can use a GetLogEvents or FilterLogEvents operation with the unmask parameter set to true to view the unmasked log events. Users with the logs:Unmask can also view unmasked data in the CloudWatch Logs console by running a CloudWatch Logs Insights query with the unmask query command. For more information, including a list of types of data that can be audited and masked, see Protect sensitive log data with masking. To use the PutAccountPolicy operation for a data protection policy, you must be signed on with the logs:PutDataProtectionPolicy and logs:PutAccountPolicy permissions. The PutAccountPolicy operation applies to all log groups in the account. You can use PutDataProtectionPolicy to create a data protection policy that applies to just one log group. If a log group has its own data protection policy and the account also has an account-level data protection policy, then the two policies are cumulative. Any sensitive term specified in either policy is masked. Subscription filter policy A subscription filter policy sets up a real-time feed of log events from CloudWatch Logs to other Amazon Web Services services. Account-level subscription filter policies apply to both existing log groups and log groups that are created later in this account. Supported destinations are Kinesis Data Streams, Firehose, and Lambda. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. Each account can have one account-level subscription filter policy. If you are updating an existing filter, you must specify the correct name in PolicyName. To perform a PutAccountPolicy subscription filter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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+ * Creates an account-level data protection policy or subscription filter policy that applies to all log groups or a subset of log groups in the account. Data protection policy A data protection policy can help safeguard sensitive data that's ingested by your log groups by auditing and masking the sensitive log data. Each account can have only one account-level data protection policy. Sensitive data is detected and masked when it is ingested into a log group. When you set a data protection policy, log events ingested into the log groups before that time are not masked. If you use PutAccountPolicy to create a data protection policy for your whole account, it applies to both existing log groups and all log groups that are created later in this account. The account-level policy is applied to existing log groups with eventual consistency. It might take up to 5 minutes before sensitive data in existing log groups begins to be masked. By default, when a user views a log event that includes masked data, the sensitive data is replaced by asterisks. A user who has the logs:Unmask permission can use a GetLogEvents or FilterLogEvents operation with the unmask parameter set to true to view the unmasked log events. Users with the logs:Unmask can also view unmasked data in the CloudWatch Logs console by running a CloudWatch Logs Insights query with the unmask query command. For more information, including a list of types of data that can be audited and masked, see Protect sensitive log data with masking. To use the PutAccountPolicy operation for a data protection policy, you must be signed on with the logs:PutDataProtectionPolicy and logs:PutAccountPolicy permissions. The PutAccountPolicy operation applies to all log groups in the account. You can use PutDataProtectionPolicy to create a data protection policy that applies to just one log group. If a log group has its own data protection policy and the account also has an account-level data protection policy, then the two policies are cumulative. Any sensitive term specified in either policy is masked. Subscription filter policy A subscription filter policy sets up a real-time feed of log events from CloudWatch Logs to other Amazon Web Services services. Account-level subscription filter policies apply to both existing log groups and log groups that are created later in this account. Supported destinations are Kinesis Data Streams, Firehose, and Lambda. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. Each account can have one account-level subscription filter policy per Region. If you are updating an existing filter, you must specify the correct name in PolicyName. To perform a PutAccountPolicy subscription filter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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  */
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  putAccountPolicy(callback?: (err: AWSError, data: CloudWatchLogs.Types.PutAccountPolicyResponse) => void): Request<CloudWatchLogs.Types.PutAccountPolicyResponse, AWSError>;
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  /**
@@ -485,11 +485,11 @@ declare class CloudWatchLogs extends Service {
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  */
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  putLogEvents(callback?: (err: AWSError, data: CloudWatchLogs.Types.PutLogEventsResponse) => void): Request<CloudWatchLogs.Types.PutLogEventsResponse, AWSError>;
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  /**
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- * Creates or updates a metric filter and associates it with the specified log group. With metric filters, you can configure rules to extract metric data from log events ingested through PutLogEvents. The maximum number of metric filters that can be associated with a log group is 100. When you create a metric filter, you can also optionally assign a unit and dimensions to the metric that is created. Metrics extracted from log events are charged as custom metrics. To prevent unexpected high charges, do not specify high-cardinality fields such as IPAddress or requestID as dimensions. Each different value found for a dimension is treated as a separate metric and accrues charges as a separate custom metric. CloudWatch Logs might disable a metric filter if it generates 1,000 different name/value pairs for your specified dimensions within one hour. You can also set up a billing alarm to alert you if your charges are higher than expected. For more information, see Creating a Billing Alarm to Monitor Your Estimated Amazon Web Services Charges.
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+ * Creates or updates a metric filter and associates it with the specified log group. With metric filters, you can configure rules to extract metric data from log events ingested through PutLogEvents. The maximum number of metric filters that can be associated with a log group is 100. Using regular expressions to create metric filters is supported. For these filters, there is a quotas of quota of two regular expression patterns within a single filter pattern. There is also a quota of five regular expression patterns per log group. For more information about using regular expressions in metric filters, see Filter pattern syntax for metric filters, subscription filters, filter log events, and Live Tail. When you create a metric filter, you can also optionally assign a unit and dimensions to the metric that is created. Metrics extracted from log events are charged as custom metrics. To prevent unexpected high charges, do not specify high-cardinality fields such as IPAddress or requestID as dimensions. Each different value found for a dimension is treated as a separate metric and accrues charges as a separate custom metric. CloudWatch Logs might disable a metric filter if it generates 1,000 different name/value pairs for your specified dimensions within one hour. You can also set up a billing alarm to alert you if your charges are higher than expected. For more information, see Creating a Billing Alarm to Monitor Your Estimated Amazon Web Services Charges.
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  */
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  putMetricFilter(params: CloudWatchLogs.Types.PutMetricFilterRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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  /**
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- * Creates or updates a metric filter and associates it with the specified log group. With metric filters, you can configure rules to extract metric data from log events ingested through PutLogEvents. The maximum number of metric filters that can be associated with a log group is 100. When you create a metric filter, you can also optionally assign a unit and dimensions to the metric that is created. Metrics extracted from log events are charged as custom metrics. To prevent unexpected high charges, do not specify high-cardinality fields such as IPAddress or requestID as dimensions. Each different value found for a dimension is treated as a separate metric and accrues charges as a separate custom metric. CloudWatch Logs might disable a metric filter if it generates 1,000 different name/value pairs for your specified dimensions within one hour. You can also set up a billing alarm to alert you if your charges are higher than expected. For more information, see Creating a Billing Alarm to Monitor Your Estimated Amazon Web Services Charges.
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+ * Creates or updates a metric filter and associates it with the specified log group. With metric filters, you can configure rules to extract metric data from log events ingested through PutLogEvents. The maximum number of metric filters that can be associated with a log group is 100. Using regular expressions to create metric filters is supported. For these filters, there is a quotas of quota of two regular expression patterns within a single filter pattern. There is also a quota of five regular expression patterns per log group. For more information about using regular expressions in metric filters, see Filter pattern syntax for metric filters, subscription filters, filter log events, and Live Tail. When you create a metric filter, you can also optionally assign a unit and dimensions to the metric that is created. Metrics extracted from log events are charged as custom metrics. To prevent unexpected high charges, do not specify high-cardinality fields such as IPAddress or requestID as dimensions. Each different value found for a dimension is treated as a separate metric and accrues charges as a separate custom metric. CloudWatch Logs might disable a metric filter if it generates 1,000 different name/value pairs for your specified dimensions within one hour. You can also set up a billing alarm to alert you if your charges are higher than expected. For more information, see Creating a Billing Alarm to Monitor Your Estimated Amazon Web Services Charges.
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  */
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  putMetricFilter(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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  /**
@@ -517,11 +517,11 @@ declare class CloudWatchLogs extends Service {
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  */
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  putRetentionPolicy(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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  /**
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- * Creates or updates a subscription filter and associates it with the specified log group. With subscription filters, you can subscribe to a real-time stream of log events ingested through PutLogEvents and have them delivered to a specific destination. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Amazon Kinesis data stream belonging to the same account as the subscription filter, for same-account delivery. A logical destination created with PutDestination that belongs to a different account, for cross-account delivery. We currently support Kinesis Data Streams and Firehose as logical destinations. An Amazon Kinesis Data Firehose delivery stream that belongs to the same account as the subscription filter, for same-account delivery. An Lambda function that belongs to the same account as the subscription filter, for same-account delivery. Each log group can have up to two subscription filters associated with it. If you are updating an existing filter, you must specify the correct name in filterName. To perform a PutSubscriptionFilter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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+ * Creates or updates a subscription filter and associates it with the specified log group. With subscription filters, you can subscribe to a real-time stream of log events ingested through PutLogEvents and have them delivered to a specific destination. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Amazon Kinesis data stream belonging to the same account as the subscription filter, for same-account delivery. A logical destination created with PutDestination that belongs to a different account, for cross-account delivery. We currently support Kinesis Data Streams and Firehose as logical destinations. An Amazon Kinesis Data Firehose delivery stream that belongs to the same account as the subscription filter, for same-account delivery. An Lambda function that belongs to the same account as the subscription filter, for same-account delivery. Each log group can have up to two subscription filters associated with it. If you are updating an existing filter, you must specify the correct name in filterName. Using regular expressions to create subscription filters is supported. For these filters, there is a quotas of quota of two regular expression patterns within a single filter pattern. There is also a quota of five regular expression patterns per log group. For more information about using regular expressions in subscription filters, see Filter pattern syntax for metric filters, subscription filters, filter log events, and Live Tail. To perform a PutSubscriptionFilter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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  */
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  putSubscriptionFilter(params: CloudWatchLogs.Types.PutSubscriptionFilterRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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  /**
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- * Creates or updates a subscription filter and associates it with the specified log group. With subscription filters, you can subscribe to a real-time stream of log events ingested through PutLogEvents and have them delivered to a specific destination. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Amazon Kinesis data stream belonging to the same account as the subscription filter, for same-account delivery. A logical destination created with PutDestination that belongs to a different account, for cross-account delivery. We currently support Kinesis Data Streams and Firehose as logical destinations. An Amazon Kinesis Data Firehose delivery stream that belongs to the same account as the subscription filter, for same-account delivery. An Lambda function that belongs to the same account as the subscription filter, for same-account delivery. Each log group can have up to two subscription filters associated with it. If you are updating an existing filter, you must specify the correct name in filterName. To perform a PutSubscriptionFilter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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+ * Creates or updates a subscription filter and associates it with the specified log group. With subscription filters, you can subscribe to a real-time stream of log events ingested through PutLogEvents and have them delivered to a specific destination. When log events are sent to the receiving service, they are Base64 encoded and compressed with the GZIP format. The following destinations are supported for subscription filters: An Amazon Kinesis data stream belonging to the same account as the subscription filter, for same-account delivery. A logical destination created with PutDestination that belongs to a different account, for cross-account delivery. We currently support Kinesis Data Streams and Firehose as logical destinations. An Amazon Kinesis Data Firehose delivery stream that belongs to the same account as the subscription filter, for same-account delivery. An Lambda function that belongs to the same account as the subscription filter, for same-account delivery. Each log group can have up to two subscription filters associated with it. If you are updating an existing filter, you must specify the correct name in filterName. Using regular expressions to create subscription filters is supported. For these filters, there is a quotas of quota of two regular expression patterns within a single filter pattern. There is also a quota of five regular expression patterns per log group. For more information about using regular expressions in subscription filters, see Filter pattern syntax for metric filters, subscription filters, filter log events, and Live Tail. To perform a PutSubscriptionFilter operation for any destination except a Lambda function, you must also have the iam:PassRole permission.
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  */
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  putSubscriptionFilter(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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  /**
@@ -1461,6 +1461,23 @@ declare namespace CloudWatchLogs {
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  export type Distribution = "Random"|"ByLogStream"|string;
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  export type DynamicTokenPosition = number;
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  export type EncryptionKey = string;
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+ export interface Entity {
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+ /**
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+ * Reserved for future use.
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+ */
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+ keyAttributes?: EntityKeyAttributes;
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+ /**
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+ * Reserved for future use.
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+ */
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+ attributes?: EntityAttributes;
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+ }
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+ export type EntityAttributes = {[key: string]: EntityAttributesValue};
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+ export type EntityAttributesKey = string;
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+ export type EntityAttributesValue = string;
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+ export type EntityKeyAttributes = {[key: string]: EntityKeyAttributesValue};
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+ export type EntityKeyAttributesKey = string;
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+ export type EntityKeyAttributesValue = string;
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+ export type EntityRejectionErrorType = "InvalidEntity"|"InvalidTypeValue"|"InvalidKeyAttributes"|"InvalidAttributes"|"EntitySizeTooLarge"|"UnsupportedLogGroupType"|"MissingRequiredFields"|string;
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  export type Enumerations = {[key: string]: TokenValue};
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  export type EpochMillis = number;
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  export type EvaluationFrequency = "ONE_MIN"|"FIVE_MIN"|"TEN_MIN"|"FIFTEEN_MIN"|"THIRTY_MIN"|"ONE_HOUR"|string;
@@ -1546,11 +1563,11 @@ declare namespace CloudWatchLogs {
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  */
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  logGroupIdentifier?: LogGroupIdentifier;
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  /**
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- * Filters the results to only logs from the log streams in this list. If you specify a value for both logStreamNamePrefix and logStreamNames, the action returns an InvalidParameterException error.
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+ * Filters the results to only logs from the log streams in this list. If you specify a value for both logStreamNames and logStreamNamePrefix, the action returns an InvalidParameterException error.
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  */
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  logStreamNames?: InputLogStreamNames;
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  /**
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- * Filters the results to include only events from log streams that have names starting with this prefix. If you specify a value for both logStreamNamePrefix and logStreamNames, but the value for logStreamNamePrefix does not match any log stream names specified in logStreamNames, the action returns an InvalidParameterException error.
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+ * Filters the results to include only events from log streams that have names starting with this prefix. If you specify a value for both logStreamNamePrefix and logStreamNames, the action returns an InvalidParameterException error.
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  */
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  logStreamNamePrefix?: LogStreamName;
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  /**
@@ -2232,7 +2249,7 @@ declare namespace CloudWatchLogs {
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  */
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  policyName: PolicyName;
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  /**
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- * Specify the policy, in JSON. Data protection policy A data protection policy must include two JSON blocks: The first block must include both a DataIdentifer array and an Operation property with an Audit action. The DataIdentifer array lists the types of sensitive data that you want to mask. For more information about the available options, see Types of data that you can mask. The Operation property with an Audit action is required to find the sensitive data terms. This Audit action must contain a FindingsDestination object. You can optionally use that FindingsDestination object to list one or more destinations to send audit findings to. If you specify destinations such as log groups, Firehose streams, and S3 buckets, they must already exist. The second block must include both a DataIdentifer array and an Operation property with an Deidentify action. The DataIdentifer array must exactly match the DataIdentifer array in the first block of the policy. The Operation property with the Deidentify action is what actually masks the data, and it must contain the "MaskConfig": {} object. The "MaskConfig": {} object must be empty. For an example data protection policy, see the Examples section on this page. The contents of the two DataIdentifer arrays must match exactly. In addition to the two JSON blocks, the policyDocument can also include Name, Description, and Version fields. The Name is different than the operation's policyName parameter, and is used as a dimension when CloudWatch Logs reports audit findings metrics to CloudWatch. The JSON specified in policyDocument can be up to 30,720 characters long. Subscription filter policy A subscription filter policy can include the following attributes in a JSON block: DestinationArn The ARN of the destination to deliver log events to. Supported destinations are: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. RoleArn The ARN of an IAM role that grants CloudWatch Logs permissions to deliver ingested log events to the destination stream. You don't need to provide the ARN when you are working with a logical destination for cross-account delivery. FilterPattern A filter pattern for subscribing to a filtered stream of log events. DistributionThe method used to distribute log data to the destination. By default, log data is grouped by log stream, but the grouping can be set to Random for a more even distribution. This property is only applicable when the destination is an Kinesis Data Streams data stream.
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+ * Specify the policy, in JSON. Data protection policy A data protection policy must include two JSON blocks: The first block must include both a DataIdentifer array and an Operation property with an Audit action. The DataIdentifer array lists the types of sensitive data that you want to mask. For more information about the available options, see Types of data that you can mask. The Operation property with an Audit action is required to find the sensitive data terms. This Audit action must contain a FindingsDestination object. You can optionally use that FindingsDestination object to list one or more destinations to send audit findings to. If you specify destinations such as log groups, Firehose streams, and S3 buckets, they must already exist. The second block must include both a DataIdentifer array and an Operation property with an Deidentify action. The DataIdentifer array must exactly match the DataIdentifer array in the first block of the policy. The Operation property with the Deidentify action is what actually masks the data, and it must contain the "MaskConfig": {} object. The "MaskConfig": {} object must be empty. For an example data protection policy, see the Examples section on this page. The contents of the two DataIdentifer arrays must match exactly. In addition to the two JSON blocks, the policyDocument can also include Name, Description, and Version fields. The Name is different than the operation's policyName parameter, and is used as a dimension when CloudWatch Logs reports audit findings metrics to CloudWatch. The JSON specified in policyDocument can be up to 30,720 characters long. Subscription filter policy A subscription filter policy can include the following attributes in a JSON block: DestinationArn The ARN of the destination to deliver log events to. Supported destinations are: An Kinesis Data Streams data stream in the same account as the subscription policy, for same-account delivery. An Firehose data stream in the same account as the subscription policy, for same-account delivery. A Lambda function in the same account as the subscription policy, for same-account delivery. A logical destination in a different account created with PutDestination, for cross-account delivery. Kinesis Data Streams and Firehose are supported as logical destinations. RoleArn The ARN of an IAM role that grants CloudWatch Logs permissions to deliver ingested log events to the destination stream. You don't need to provide the ARN when you are working with a logical destination for cross-account delivery. FilterPattern A filter pattern for subscribing to a filtered stream of log events. Distribution The method used to distribute log data to the destination. By default, log data is grouped by log stream, but the grouping can be set to Random for a more even distribution. This property is only applicable when the destination is an Kinesis Data Streams data stream.
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  */
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  policyDocument: AccountPolicyDocument;
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  /**
@@ -2328,7 +2345,7 @@ declare namespace CloudWatchLogs {
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  */
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  resourceArn: Arn;
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  /**
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- * Defines the type of log that the source is sending. For Amazon CodeWhisperer, the valid value is EVENT_LOGS. For IAM Identity Centerr, the valid value is ERROR_LOGS. For Amazon WorkMail, the valid values are ACCESS_CONTROL_LOGS, AUTHENTICATION_LOGS, WORKMAIL_AVAILABILITY_PROVIDER_LOGS, and WORKMAIL_MAILBOX_ACCESS_LOGS.
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+ * Defines the type of log that the source is sending. For Amazon Bedrock, the valid value is APPLICATION_LOGS. For Amazon CodeWhisperer, the valid value is EVENT_LOGS. For IAM Identity Center, the valid value is ERROR_LOGS. For Amazon WorkMail, the valid values are ACCESS_CONTROL_LOGS, AUTHENTICATION_LOGS, WORKMAIL_AVAILABILITY_PROVIDER_LOGS, and WORKMAIL_MAILBOX_ACCESS_LOGS.
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  */
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  logType: LogType;
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  /**
@@ -2397,6 +2414,10 @@ declare namespace CloudWatchLogs {
2397
2414
  * The sequence token obtained from the response of the previous PutLogEvents call. The sequenceToken parameter is now ignored in PutLogEvents actions. PutLogEvents actions are now accepted and never return InvalidSequenceTokenException or DataAlreadyAcceptedException even if the sequence token is not valid.
2398
2415
  */
2399
2416
  sequenceToken?: SequenceToken;
2417
+ /**
2418
+ * Reserved for future use.
2419
+ */
2420
+ entity?: Entity;
2400
2421
  }
2401
2422
  export interface PutLogEventsResponse {
2402
2423
  /**
@@ -2407,6 +2428,10 @@ declare namespace CloudWatchLogs {
2407
2428
  * The rejected events.
2408
2429
  */
2409
2430
  rejectedLogEventsInfo?: RejectedLogEventsInfo;
2431
+ /**
2432
+ * Reserved for future use.
2433
+ */
2434
+ rejectedEntityInfo?: RejectedEntityInfo;
2410
2435
  }
2411
2436
  export interface PutMetricFilterRequest {
2412
2437
  /**
@@ -2570,6 +2595,12 @@ declare namespace CloudWatchLogs {
2570
2595
  }
2571
2596
  export type QueryStatus = "Scheduled"|"Running"|"Complete"|"Failed"|"Cancelled"|"Timeout"|"Unknown"|string;
2572
2597
  export type QueryString = string;
2598
+ export interface RejectedEntityInfo {
2599
+ /**
2600
+ * Reserved for future use.
2601
+ */
2602
+ errorType: EntityRejectionErrorType;
2603
+ }
2573
2604
  export interface RejectedLogEventsInfo {
2574
2605
  /**
2575
2606
  * The index of the first log event that is too new. This field is inclusive.
@@ -2549,7 +2549,7 @@ declare namespace Connect {
2549
2549
  */
2550
2550
  InstanceId: InstanceId;
2551
2551
  /**
2552
- * A valid security key in PEM format.
2552
+ * A valid security key in PEM format as a String.
2553
2553
  */
2554
2554
  Key: PEM;
2555
2555
  }
@@ -5059,6 +5059,10 @@ declare namespace Connect {
5059
5059
  * The name of the instance.
5060
5060
  */
5061
5061
  Instance?: Instance;
5062
+ /**
5063
+ * Status information about the replication process. This field is included only when you are using the ReplicateInstance API to replicate an Amazon Connect instance across Amazon Web Services Regions. For information about replicating Amazon Connect instances, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.
5064
+ */
5065
+ ReplicationConfiguration?: ReplicationConfiguration;
5062
5066
  }
5063
5067
  export interface DescribeInstanceStorageConfigRequest {
5064
5068
  /**
@@ -6541,7 +6545,7 @@ declare namespace Connect {
6541
6545
  */
6542
6546
  Groupings?: GroupingsV2;
6543
6547
  /**
6544
- * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherent time AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent non-response AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Occupancy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time AVG_CASE_RELATED_CONTACTS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case AVG_CASE_RESOLUTION_TIME Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration AVG_DIALS_PER_MINUTE This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent, Queue, Routing Profile UI name: Average dials per minute AVG_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Seconds Valid groupings and filters: Campaign UI name: Average wait time after customer connection CAMPAIGN_CONTACTS_ABANDONED_AFTER_X This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Percent Valid groupings and filters: Campaign, Agent Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X rate CASES_CREATED Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp) CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued CONTACTS_QUEUED_BY_ENQUEUE Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp) CONTACTS_REMOVED_FROM_QUEUE_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts removed from queue in X seconds CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue CURRENT_CASES Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases DELIVERY_ATTEMPTS This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason UI name: Delivery attempts DELIVERY_ATTEMPT_DISPOSITION_RATE This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Percent Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings. UI name: Delivery attempt disposition rate FLOWS_OUTCOME Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome FLOWS_STARTED Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started HUMAN_ANSWERED_CALLS This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Count Valid groupings and filters: Campaign, Agent UI name: Human answered MAX_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time MIN_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time PERCENT_CASES_FIRST_CONTACT_RESOLVED Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. PERCENT_CONTACTS_STEP_JOINED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. PERCENT_FLOWS_OUTCOME Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage. The FLOWS_OUTCOME_TYPE is not a valid grouping. PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent REOPENED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened RESOLVED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Service level X STEP_CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. SUM_CONTACTS_ABANDONED Unit: Count Metric filter: Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned SUM_CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts abandoned in X seconds SUM_CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts answered in X seconds SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Error status time SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts
6548
+ * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherent time AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent non-response AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Occupancy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time AVG_CASE_RELATED_CONTACTS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case AVG_CASE_RESOLUTION_TIME Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration AVG_DIALS_PER_MINUTE This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent, Queue, Routing Profile UI name: Average dials per minute AVG_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Seconds Valid groupings and filters: Campaign UI name: Average wait time after customer connection CAMPAIGN_CONTACTS_ABANDONED_AFTER_X This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Percent Valid groupings and filters: Campaign, Agent Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X rate CASES_CREATED Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp) CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued CONTACTS_QUEUED_BY_ENQUEUE Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp) CONTACTS_REMOVED_FROM_QUEUE_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts removed from queue in X seconds CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue CURRENT_CASES Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases DELIVERY_ATTEMPTS This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason UI name: Delivery attempts DELIVERY_ATTEMPT_DISPOSITION_RATE This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Percent Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings. UI name: Delivery attempt disposition rate FLOWS_OUTCOME Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome FLOWS_STARTED Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started HUMAN_ANSWERED_CALLS This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Count Valid groupings and filters: Campaign, Agent UI name: Human answered MAX_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time MIN_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time PERCENT_CASES_FIRST_CONTACT_RESOLVED Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. PERCENT_CONTACTS_STEP_JOINED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. PERCENT_FLOWS_OUTCOME Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage. The FLOWS_OUTCOME_TYPE is not a valid grouping. PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent REOPENED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened RESOLVED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Service level X STEP_CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI. SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. CONTACTS_ABANDONED Unit: Count Metric filter: Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned SUM_CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts abandoned in X seconds SUM_CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts answered in X seconds SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Error status time SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts
6545
6549
  */
6546
6550
  Metrics: MetricsV2;
6547
6551
  /**
@@ -6683,6 +6687,7 @@ declare namespace Connect {
6683
6687
  */
6684
6688
  AgentConfig?: AgentConfig;
6685
6689
  }
6690
+ export type GlobalSignInEndpoint = string;
6686
6691
  export type Grouping = "QUEUE"|"CHANNEL"|"ROUTING_PROFILE"|"ROUTING_STEP_EXPRESSION"|string;
6687
6692
  export type GroupingV2 = string;
6688
6693
  export type Groupings = Grouping[];
@@ -7154,6 +7159,7 @@ declare namespace Connect {
7154
7159
  export type InstanceAttributeValue = string;
7155
7160
  export type InstanceId = string;
7156
7161
  export type InstanceIdOrArn = string;
7162
+ export type InstanceReplicationStatus = "INSTANCE_REPLICATION_COMPLETE"|"INSTANCE_REPLICATION_IN_PROGRESS"|"INSTANCE_REPLICATION_FAILED"|"INSTANCE_REPLICA_DELETING"|"INSTANCE_REPLICATION_DELETION_FAILED"|"RESOURCE_REPLICATION_NOT_STARTED"|string;
7157
7163
  export type InstanceStatus = "CREATION_IN_PROGRESS"|"ACTIVE"|"CREATION_FAILED"|string;
7158
7164
  export interface InstanceStatusReason {
7159
7165
  /**
@@ -9798,6 +9804,36 @@ declare namespace Connect {
9798
9804
  */
9799
9805
  Arn?: ARN;
9800
9806
  }
9807
+ export interface ReplicationConfiguration {
9808
+ /**
9809
+ * A list of replication status summaries. The summaries contain details about the replication of configuration information for Amazon Connect resources, for each Amazon Web Services Region.
9810
+ */
9811
+ ReplicationStatusSummaryList?: ReplicationStatusSummaryList;
9812
+ /**
9813
+ * The Amazon Web Services Region where the source Amazon Connect instance was created. This is the Region where the ReplicateInstance API was called to start the replication process.
9814
+ */
9815
+ SourceRegion?: AwsRegion;
9816
+ /**
9817
+ * The URL that is used to sign-in to your Amazon Connect instance according to your traffic distribution group configuration. For more information about sign-in and traffic distribution groups, see Important things to know in the Create traffic distribution groups topic in the Amazon Connect Administrator Guide.
9818
+ */
9819
+ GlobalSignInEndpoint?: GlobalSignInEndpoint;
9820
+ }
9821
+ export type ReplicationStatusReason = string;
9822
+ export interface ReplicationStatusSummary {
9823
+ /**
9824
+ * The Amazon Web Services Region. This can be either the source or the replica Region, depending where it appears in the summary list.
9825
+ */
9826
+ Region?: AwsRegion;
9827
+ /**
9828
+ * The state of the replication.
9829
+ */
9830
+ ReplicationStatus?: InstanceReplicationStatus;
9831
+ /**
9832
+ * A description of the replication status. Use this information to resolve any issues that are preventing the successful replication of your Amazon Connect instance to another Region.
9833
+ */
9834
+ ReplicationStatusReason?: ReplicationStatusReason;
9835
+ }
9836
+ export type ReplicationStatusSummaryList = ReplicationStatusSummary[];
9801
9837
  export type RequestIdentifier = string;
9802
9838
  export interface RequiredFieldInfo {
9803
9839
  /**