aws-sdk 2.1620.0 → 2.1622.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +1 -1
- package/apis/acm-pca-2017-08-22.min.json +3 -0
- package/apis/acm-pca-2017-08-22.waiters2.json +15 -0
- package/apis/bedrock-agent-runtime-2023-07-26.min.json +6 -0
- package/apis/codebuild-2016-10-06.min.json +15 -0
- package/apis/grafana-2020-08-18.min.json +317 -15
- package/apis/grafana-2020-08-18.paginators.json +12 -0
- package/apis/kafka-2018-11-14.min.json +26 -6
- package/apis/medical-imaging-2023-07-19.min.json +8 -5
- package/apis/mwaa-2020-07-01.min.json +178 -158
- package/apis/quicksight-2018-04-01.min.json +173 -62
- package/apis/sagemaker-2017-07-24.min.json +286 -260
- package/apis/secretsmanager-2017-10-17.min.json +3 -0
- package/apis/securityhub-2018-10-26.min.json +3 -0
- package/clients/bedrockagentruntime.d.ts +19 -11
- package/clients/codebuild.d.ts +29 -14
- package/clients/connect.d.ts +8 -8
- package/clients/datasync.d.ts +1 -1
- package/clients/grafana.d.ts +297 -11
- package/clients/kafka.d.ts +21 -0
- package/clients/medicalimaging.d.ts +7 -2
- package/clients/mwaa.d.ts +215 -189
- package/clients/quicksight.d.ts +113 -4
- package/clients/sagemaker.d.ts +41 -6
- package/clients/secretsmanager.d.ts +3 -3
- package/clients/securityhub.d.ts +66 -66
- package/dist/aws-sdk-core-react-native.js +1 -1
- package/dist/aws-sdk-react-native.js +14 -14
- package/dist/aws-sdk.js +21 -3
- package/dist/aws-sdk.min.js +27 -27
- package/lib/core.js +1 -1
- package/package.json +1 -1
@@ -796,49 +796,57 @@ declare namespace BedrockAgentRuntime {
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export type ResponseStream = EventStream<{accessDeniedException?:AccessDeniedException,badGatewayException?:BadGatewayException,chunk?:PayloadPart,conflictException?:ConflictException,dependencyFailedException?:DependencyFailedException,internalServerException?:InternalServerException,resourceNotFoundException?:ResourceNotFoundException,returnControl?:ReturnControlPayload,serviceQuotaExceededException?:ServiceQuotaExceededException,throttlingException?:ThrottlingException,trace?:TracePart,validationException?:ValidationException}>;
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export interface RetrievalFilter {
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if their metadata attributes fulfill all the filter conditions inside this list.
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*/
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andAll?: RetrievalFilterList;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value matches the value in this object. The following example would return data sources with an animal attribute whose value is cat: "equals": { "key": "animal", "value": "cat" }
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*/
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equals?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is greater than the value in this object. The following example would return data sources with an year attribute whose value is greater than 1989: "greaterThan": { "key": "year", "value": 1989 }
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greaterThan?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is greater than or equal to the value in this object. The following example would return data sources with an year attribute whose value is greater than or equal to 1989: "greaterThanOrEquals": { "key": "year", "value": 1989 }
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*/
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greaterThanOrEquals?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is in the list specified in the value in this object. The following example would return data sources with an animal attribute that is either cat or dog: "in": { "key": "animal", "value": ["cat", "dog"] }
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*/
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in?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is less than the value in this object. The following example would return data sources with an year attribute whose value is less than to 1989. "lessThan": { "key": "year", "value": 1989 }
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*/
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lessThan?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is less than or equal to the value in this object. The following example would return data sources with an year attribute whose value is less than or equal to 1989. "lessThanOrEquals": { "key": "year", "value": 1989 }
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*/
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lessThanOrEquals?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is a list that contains the value as one of its members. The following example would return data sources with an animals attribute that is a list containing a cat member (for example ["dog", "cat"]). "listContains": { "key": "animals", "value": "cat" }
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listContains?: FilterAttribute;
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/**
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* Knowledge base data sources that contain a metadata attribute whose name matches the key and whose value doesn't match the value in this object are returned. The following example would return data sources that don't contain an animal attribute whose value is cat. "notEquals": { "key": "animal", "value": "cat" }
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*/
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notEquals?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value isn't in the list specified in the value in this object. The following example would return data sources whose animal attribute is neither cat nor dog. "notIn": { "key": "animal", "value": ["cat", "dog"] }
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*/
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notIn?: FilterAttribute;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if their metadata attributes fulfill at least one of the filter conditions inside this list.
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*/
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orAll?: RetrievalFilterList;
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/**
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* Knowledge base data sources
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value starts with the value in this object. This filter is currently only supported for Amazon OpenSearch Serverless vector stores. The following example would return data sources with an animal attribute starts with ca (for example, cat or camel). "startsWith": { "key": "animal", "value": "ca" }
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*/
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startsWith?: FilterAttribute;
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/**
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* Knowledge base data sources are returned if they contain a metadata attribute whose name matches the key and whose value is one of the following: A string that contains the value as a substring. The following example would return data sources with an animal attribute that contains the substring at (for example cat). "stringContains": { "key": "animal", "value": "at" } A list with a member that contains the value as a substring. The following example would return data sources with an animals attribute that is a list containing a member that contains the substring at (for example ["dog", "cat"]). "stringContains": { "key": "animals", "value": "at" }
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*/
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stringContains?: FilterAttribute;
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}
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export type RetrievalFilterList = RetrievalFilter[];
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export interface RetrievalResultContent {
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package/clients/codebuild.d.ts
CHANGED
@@ -624,7 +624,7 @@ declare namespace CodeBuild {
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*/
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logs?: LogsLocation;
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/**
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* How long, in minutes, for CodeBuild to wait before timing out this build if it does not get marked as completed.
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* How long, in minutes, from 5 to 480 (8 hours), for CodeBuild to wait before timing out this build if it does not get marked as completed.
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*/
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timeoutInMinutes?: WrapperInt;
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/**
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scalingConfiguration?: ScalingConfigurationInput;
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/**
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* The compute fleet overflow behavior. For overflow behavior QUEUE, your overflow builds need to wait on the existing fleet instance to become available. For overflow behavior ON_DEMAND, your overflow builds run on CodeBuild on-demand.
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* The compute fleet overflow behavior. For overflow behavior QUEUE, your overflow builds need to wait on the existing fleet instance to become available. For overflow behavior ON_DEMAND, your overflow builds run on CodeBuild on-demand. If you choose to set your overflow behavior to on-demand while creating a VPC-connected fleet, make sure that you add the required VPC permissions to your project service role. For more information, see Example policy statement to allow CodeBuild access to Amazon Web Services services required to create a VPC network interface.
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*/
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overflowBehavior?: FleetOverflowBehavior;
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vpcConfig?: VpcConfig;
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/**
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* The service role associated with the compute fleet.
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*/
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fleetServiceRole?: NonEmptyString;
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/**
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* A list of tag key and value pairs associated with this compute fleet. These tags are available for use by Amazon Web Services services that support CodeBuild build project tags.
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secondarySources?: ProjectSources;
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/**
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* A version of the build input to be built for this project. If not specified, the latest version is used. If specified, it must be one of: For CodeCommit: the commit ID, branch, or Git tag to use. For GitHub: the commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Bitbucket: the commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Amazon S3: the version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the build level, then that version takes precedence over this sourceVersion (at the project level). For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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* A version of the build input to be built for this project. If not specified, the latest version is used. If specified, it must be one of: For CodeCommit: the commit ID, branch, or Git tag to use. For GitHub: the commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For GitLab: the commit ID, branch, or Git tag to use. For Bitbucket: the commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Amazon S3: the version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the build level, then that version takes precedence over this sourceVersion (at the project level). For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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/**
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* VpcConfig enables CodeBuild to access resources in an Amazon VPC. If you're using compute fleets during project creation, do not provide vpcConfig.
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* The compute fleet overflow behavior. For overflow behavior QUEUE, your overflow builds need to wait on the existing fleet instance to become available. For overflow behavior ON_DEMAND, your overflow builds run on CodeBuild on-demand. If you choose to set your overflow behavior to on-demand while creating a VPC-connected fleet, make sure that you add the required VPC permissions to your project service role. For more information, see Example policy statement to allow CodeBuild access to Amazon Web Services services required to create a VPC network interface.
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export type FleetContextCode = "CREATE_FAILED"|"UPDATE_FAILED"|"ACTION_REQUIRED"|string;
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export type FleetOverflowBehavior = "QUEUE"|"ON_DEMAND"|string;
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* The type of authentication used to connect to a GitHub, GitHub Enterprise, GitLab, GitLab Self Managed, or Bitbucket repository. An OAUTH connection is not supported by the API and must be created using the CodeBuild console. Note that CODECONNECTIONS is only valid for GitLab and GitLab Self Managed.
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* A version of the build input to be built for this project. If not specified, the latest version is used. If specified, it must be one of: For CodeCommit: the commit ID, branch, or Git tag to use. For GitHub: the commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For GitLab: the commit ID, branch, or Git tag to use. For Bitbucket: the commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Amazon S3: the version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the build level, then that version takes precedence over this sourceVersion (at the project level). For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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* The version of the build input to be built, for this build only. If not specified, the latest version is used. If specified, the contents depends on the source provider: CodeCommit The commit ID, branch, or Git tag to use. GitHub The commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. Bitbucket The commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. Amazon S3 The version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the project level, then this sourceVersion (at the build level) takes precedence. For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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* The version of the build input to be built, for this build only. If not specified, the latest version is used. If specified, the contents depends on the source provider: CodeCommit The commit ID, branch, or Git tag to use. GitHub The commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. GitLab The commit ID, branch, or Git tag to use. Bitbucket The commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. Amazon S3 The version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the project level, then this sourceVersion (at the build level) takes precedence. For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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* The compute fleet overflow behavior. For overflow behavior QUEUE, your overflow builds need to wait on the existing fleet instance to become available. For overflow behavior ON_DEMAND, your overflow builds run on CodeBuild on-demand. If you choose to set your overflow behavior to on-demand while creating a VPC-connected fleet, make sure that you add the required VPC permissions to your project service role. For more information, see Example policy statement to allow CodeBuild access to Amazon Web Services services required to create a VPC network interface.
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*/
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overflowBehavior?: FleetOverflowBehavior;
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vpcConfig?: VpcConfig;
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/**
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* The service role associated with the compute fleet.
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*/
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fleetServiceRole?: NonEmptyString;
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/**
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* A list of tag key and value pairs associated with this compute fleet. These tags are available for use by Amazon Web Services services that support CodeBuild build project tags.
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*/
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secondarySources?: ProjectSources;
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/**
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* A version of the build input to be built for this project. If not specified, the latest version is used. If specified, it must be one of: For CodeCommit: the commit ID, branch, or Git tag to use. For GitHub: the commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Bitbucket: the commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Amazon S3: the version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the build level, then that version takes precedence over this sourceVersion (at the project level). For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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* A version of the build input to be built for this project. If not specified, the latest version is used. If specified, it must be one of: For CodeCommit: the commit ID, branch, or Git tag to use. For GitHub: the commit ID, pull request ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a pull request ID is specified, it must use the format pr/pull-request-ID (for example pr/25). If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For GitLab: the commit ID, branch, or Git tag to use. For Bitbucket: the commit ID, branch name, or tag name that corresponds to the version of the source code you want to build. If a branch name is specified, the branch's HEAD commit ID is used. If not specified, the default branch's HEAD commit ID is used. For Amazon S3: the version ID of the object that represents the build input ZIP file to use. If sourceVersion is specified at the build level, then that version takes precedence over this sourceVersion (at the project level). For more information, see Source Version Sample with CodeBuild in the CodeBuild User Guide.
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*/
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sourceVersion?: String;
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/**
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package/clients/connect.d.ts
CHANGED
@@ -268,11 +268,11 @@ declare class Connect extends Service {
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*/
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createPredefinedAttribute(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
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/**
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* Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator
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* Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
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createPrompt(params: Connect.Types.CreatePromptRequest, callback?: (err: AWSError, data: Connect.Types.CreatePromptResponse) => void): Request<Connect.Types.CreatePromptResponse, AWSError>;
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/**
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-
* Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator
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* Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
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createPrompt(callback?: (err: AWSError, data: Connect.Types.CreatePromptResponse) => void): Request<Connect.Types.CreatePromptResponse, AWSError>;
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/**
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@@ -932,11 +932,11 @@ declare class Connect extends Service {
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getMetricData(callback?: (err: AWSError, data: Connect.Types.GetMetricDataResponse) => void): Request<Connect.Types.GetMetricDataResponse, AWSError>;
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/**
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-
* Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator
|
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+
* Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator Guide.
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*/
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getMetricDataV2(params: Connect.Types.GetMetricDataV2Request, callback?: (err: AWSError, data: Connect.Types.GetMetricDataV2Response) => void): Request<Connect.Types.GetMetricDataV2Response, AWSError>;
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/**
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* Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator
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* Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator Guide.
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*/
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getMetricDataV2(callback?: (err: AWSError, data: Connect.Types.GetMetricDataV2Response) => void): Request<Connect.Types.GetMetricDataV2Response, AWSError>;
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/**
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@@ -6178,15 +6178,15 @@ declare namespace Connect {
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Interval?: IntervalDetails;
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/**
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-
* The filters to apply to returned metrics. You can filter on the following resources: Queues Routing profiles
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* The filters to apply to returned metrics. You can filter on the following resources: Agents Channels Feature Queues Routing profiles Routing step expression User hierarchy groups At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator Guide. Note the following limits: Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | FEATURE | FLOW_TYPE | FLOWS_NEXT_RESOURCE_ID | FLOWS_NEXT_RESOURCE_QUEUE_ID | FLOWS_OUTCOME_TYPE | FLOWS_RESOURCE_ID | INITIATION_METHOD | RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION | QUEUE | Q_CONNECT_ENABLED | Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter key. It is available only to contacts analyzed by Contact Lens conversational analytics. connect:Chat, connect:SMS, connect:Telephony, and connect:WebRTC are valid filterValue examples (not exhaustive) for the contact/segmentAttributes/connect:Subtype filter key. ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is. Q_CONNECT_ENABLED. TRUE and FALSE are the only valid filterValues for the Q_CONNECT_ENABLED filter key. TRUE includes all contacts that had Amazon Q in Connect enabled as part of the flow. FALSE includes all contacts that did not have Amazon Q in Connect enabled as part of the flow This filter is available only for contact record-driven metrics.
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*/
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Filters: FiltersV2List;
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/**
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* The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys:
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+
* The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | FLOWS_RESOURCE_ID | FLOWS_MODULE_RESOURCE_ID | FLOW_TYPE | FLOWS_OUTCOME_TYPE | INITIATION_METHOD | Q_CONNECT_ENABLED | QUEUE | RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION
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*/
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Groupings?: GroupingsV2;
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/**
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* The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherent time AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent non-response AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Occupancy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time AVG_CASE_RELATED_CONTACTS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case AVG_CASE_RESOLUTION_TIME Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time CASES_CREATED Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created CONTACTS_ABANDONED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp) CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued CONTACTS_QUEUED_BY_ENQUEUE Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp) CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue CURRENT_CASES Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time PERCENT_CASES_FIRST_CONTACT_RESOLVED Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available PERCENT_CONTACTS_STEP_JOINED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent REOPENED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened RESOLVED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Service level X STEP_CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time SUM_CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts answered in X seconds SUM_CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts abandoned in X seconds SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Error status time SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts
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* The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide. ABANDONMENT_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherent time AGENT_ANSWER_RATE Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate AGENT_NON_ADHERENT_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time AGENT_NON_RESPONSE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent non-response AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons AGENT_OCCUPANCY Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Occupancy AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time AVG_ABANDON_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time AVG_ACTIVE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time Feature is a valid filter but not a valid grouping. AVG_AGENT_CONNECTING_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. AVG_AGENT_PAUSE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time AVG_CASE_RELATED_CONTACTS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case AVG_CASE_RESOLUTION_TIME Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time AVG_CONTACT_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration Feature is a valid filter but not a valid grouping. AVG_CONVERSATION_DURATION Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration AVG_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time AVG_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time Feature is a valid filter but not a valid grouping. AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts AVG_HOLDS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds Feature is a valid filter but not a valid grouping. AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time AVG_INTERACTION_TIME Unit: Seconds Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time Feature is a valid filter but not a valid grouping. AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time AVG_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time AVG_QUEUE_ANSWER_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time Feature is a valid filter but not a valid grouping. AVG_RESOLUTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time AVG_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time CASES_CREATED Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created CONTACTS_ABANDONED Unit: Count Metric filter: Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned CONTACTS_ABANDONED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts abandoned in X seconds CONTACTS_ANSWERED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts answered in X seconds CONTACTS_CREATED Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled Feature is a valid filter but not a valid grouping. CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT Unit: Count Valid metric filter key: INITIATION_METHOD Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp) CONTACTS_HOLD_ABANDONS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect CONTACTS_PUT_ON_HOLD Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued CONTACTS_QUEUED_BY_ENQUEUE Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp) CONTACTS_RESOLVED_IN_X Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X CONTACTS_TRANSFERRED_OUT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out Feature is a valid filter but not a valid grouping. CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue CURRENT_CASES Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases FLOWS_OUTCOME Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome FLOWS_STARTED Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started MAX_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time MAX_QUEUED_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time MIN_FLOW_TIME Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time PERCENT_CASES_FIRST_CONTACT_RESOLVED Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available PERCENT_CONTACTS_STEP_JOINED Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available PERCENT_FLOWS_OUTCOME Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage. The FLOWS_OUTCOME_TYPE is not a valid grouping. PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent PERCENT_TALK_TIME This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent REOPENED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened RESOLVED_CASE_ACTIONS Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Service level X STEP_CONTACTS_QUEUED Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time SUM_CONNECTING_TIME_AGENT Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time The Negate key in Metric Level Filters is not applicable for this metric. SUM_CONTACT_FLOW_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time SUM_CONTACT_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Error status time SUM_HANDLE_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time SUM_HOLD_TIME Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time SUM_IDLE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time SUM_INTERACTION_TIME Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time SUM_ONLINE_TIME_AGENT Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts
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Metrics: MetricsV2;
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@@ -8323,7 +8323,7 @@ declare namespace Connect {
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export interface MetricFilterV2 {
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/**
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* The key to use for filtering data. Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON. These are the same values as the InitiationMethod and DisconnectReason in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator
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* The key to use for filtering data. Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON. These are the same values as the InitiationMethod and DisconnectReason in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator Guide.
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MetricFilterKey?: String;
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package/clients/datasync.d.ts
CHANGED
@@ -2939,7 +2939,7 @@ declare namespace DataSync {
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ErrorDetail?: string;
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}
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export type TaskExecutionStatus = "QUEUED"|"LAUNCHING"|"PREPARING"|"TRANSFERRING"|"VERIFYING"|"SUCCESS"|"ERROR"|string;
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export type TaskExecutionStatus = "QUEUED"|"CANCELLING"|"LAUNCHING"|"PREPARING"|"TRANSFERRING"|"VERIFYING"|"SUCCESS"|"ERROR"|string;
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export interface TaskFilter {
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/**
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* The name of the filter being used. Each API call supports a list of filters that are available for it. For example, LocationId for ListTasks.
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