aws-sdk 2.1611.0 → 2.1613.0

package/clients/connect.d.ts

@@ -147,6 +147,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.
    */
   batchDisassociateAnalyticsDataSet(callback?: (err: AWSError, data: Connect.Types.BatchDisassociateAnalyticsDataSetResponse) => void): Request<Connect.Types.BatchDisassociateAnalyticsDataSetResponse, AWSError>;
+  /**
+   * Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
+   */
+  batchGetAttachedFileMetadata(params: Connect.Types.BatchGetAttachedFileMetadataRequest, callback?: (err: AWSError, data: Connect.Types.BatchGetAttachedFileMetadataResponse) => void): Request<Connect.Types.BatchGetAttachedFileMetadataResponse, AWSError>;
+  /**
+   * Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
+   */
+  batchGetAttachedFileMetadata(callback?: (err: AWSError, data: Connect.Types.BatchGetAttachedFileMetadataResponse) => void): Request<Connect.Types.BatchGetAttachedFileMetadataResponse, AWSError>;
   /**
    * Retrieve the flow associations for the given resources.
    */
@@ -171,6 +179,14 @@ declare class Connect extends Service {
    * Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.   You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.  If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
    */
   claimPhoneNumber(callback?: (err: AWSError, data: Connect.Types.ClaimPhoneNumberResponse) => void): Request<Connect.Types.ClaimPhoneNumberResponse, AWSError>;
+  /**
+   * Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
+   */
+  completeAttachedFileUpload(params: Connect.Types.CompleteAttachedFileUploadRequest, callback?: (err: AWSError, data: Connect.Types.CompleteAttachedFileUploadResponse) => void): Request<Connect.Types.CompleteAttachedFileUploadResponse, AWSError>;
+  /**
+   * Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
+   */
+  completeAttachedFileUpload(callback?: (err: AWSError, data: Connect.Types.CompleteAttachedFileUploadResponse) => void): Request<Connect.Types.CompleteAttachedFileUploadResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Creates an agent status for the specified Amazon Connect instance.
    */
@@ -371,6 +387,14 @@ declare class Connect extends Service {
    * Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form. 
    */
   deactivateEvaluationForm(callback?: (err: AWSError, data: Connect.Types.DeactivateEvaluationFormResponse) => void): Request<Connect.Types.DeactivateEvaluationFormResponse, AWSError>;
+  /**
+   * Deletes an attached file along with the underlying S3 Object.  The attached file is permanently deleted if S3 bucket versioning is not enabled. 
+   */
+  deleteAttachedFile(params: Connect.Types.DeleteAttachedFileRequest, callback?: (err: AWSError, data: Connect.Types.DeleteAttachedFileResponse) => void): Request<Connect.Types.DeleteAttachedFileResponse, AWSError>;
+  /**
+   * Deletes an attached file along with the underlying S3 Object.  The attached file is permanently deleted if S3 bucket versioning is not enabled. 
+   */
+  deleteAttachedFile(callback?: (err: AWSError, data: Connect.Types.DeleteAttachedFileResponse) => void): Request<Connect.Types.DeleteAttachedFileResponse, AWSError>;
   /**
    * Deletes a contact evaluation in the specified Amazon Connect instance.
    */
@@ -851,6 +875,14 @@ declare class Connect extends Service {
    * Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.
    */
   dismissUserContact(callback?: (err: AWSError, data: Connect.Types.DismissUserContactResponse) => void): Request<Connect.Types.DismissUserContactResponse, AWSError>;
+  /**
+   * Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
+   */
+  getAttachedFile(params: Connect.Types.GetAttachedFileRequest, callback?: (err: AWSError, data: Connect.Types.GetAttachedFileResponse) => void): Request<Connect.Types.GetAttachedFileResponse, AWSError>;
+  /**
+   * Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
+   */
+  getAttachedFile(callback?: (err: AWSError, data: Connect.Types.GetAttachedFileResponse) => void): Request<Connect.Types.GetAttachedFileResponse, AWSError>;
   /**
    * Retrieves the contact attributes for the specified contact.
    */
@@ -1451,6 +1483,14 @@ declare class Connect extends Service {
    * Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:   SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat    ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat   When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action.  Access to this API is currently restricted to Amazon Pinpoint for supporting SMS integration. 
    */
   sendChatIntegrationEvent(callback?: (err: AWSError, data: Connect.Types.SendChatIntegrationEventResponse) => void): Request<Connect.Types.SendChatIntegrationEventResponse, AWSError>;
+  /**
+   * Provides a pre-signed Amazon S3 URL in response for uploading your content.  You may only use this API to upload attachments to a Connect Case. 
+   */
+  startAttachedFileUpload(params: Connect.Types.StartAttachedFileUploadRequest, callback?: (err: AWSError, data: Connect.Types.StartAttachedFileUploadResponse) => void): Request<Connect.Types.StartAttachedFileUploadResponse, AWSError>;
+  /**
+   * Provides a pre-signed Amazon S3 URL in response for uploading your content.  You may only use this API to upload attachments to a Connect Case. 
+   */
+  startAttachedFileUpload(callback?: (err: AWSError, data: Connect.Types.StartAttachedFileUploadResponse) => void): Request<Connect.Types.StartAttachedFileUploadResponse, AWSError>;
   /**
    * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see Chat in the Amazon Connect Administrator Guide.
    */
@@ -2441,6 +2481,64 @@ declare namespace Connect {
     UserProficiencies: UserProficiencyList;
   }
   export type AssociationId = string;
+  export interface AttachedFile {
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime: ISO8601Datetime;
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus: FileStatusType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType?: FileUseCaseType;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn?: ARN;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface AttachedFileError {
+    /**
+     *  Status code describing the failure. 
+     */
+    ErrorCode?: ErrorCode;
+    /**
+     * Why the attached file couldn't be retrieved. 
+     */
+    ErrorMessage?: ErrorMessage;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+  }
+  export type AttachedFileErrorsList = AttachedFileError[];
+  export type AttachedFilesList = AttachedFile[];
   export type AttachmentName = string;
   export interface AttachmentReference {
     /**
@@ -2560,6 +2658,30 @@ declare namespace Connect {
      */
     Errors?: ErrorResults;
   }
+  export interface BatchGetAttachedFileMetadataRequest {
+    /**
+     * The unique identifiers of the attached file resource.
+     */
+    FileIds: FileIdList;
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface BatchGetAttachedFileMetadataResponse {
+    /**
+     * List of attached files that were successfully retrieved. 
+     */
+    Files?: AttachedFilesList;
+    /**
+     * List of errors of attached files that could not be retrieved. 
+     */
+    Errors?: AttachedFileErrorsList;
+  }
   export interface BatchGetFlowAssociationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2746,6 +2868,22 @@ declare namespace Connect {
   export type ClientToken = string;
   export type CommonNameLength127 = string;
   export type Comparison = "LT"|string;
+  export interface CompleteAttachedFileUploadRequest {
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface CompleteAttachedFileUploadResponse {
+  }
   export type Concurrency = number;
   export interface ConnectionData {
     /**
@@ -3990,6 +4128,16 @@ declare namespace Connect {
      */
     State: VocabularyState;
   }
+  export interface CreatedByInfo {
+    /**
+     * An agent ARN representing a connect user.
+     */
+    ConnectUserArn?: ARN;
+    /**
+     * STS or IAM ARN representing the identity of API Caller. SDK users cannot populate this and this value is calculated automatically if ConnectUserArn is not provided.
+     */
+    AWSIdentityArn?: ARN;
+  }
   export interface Credentials {
     /**
      * An access token generated for a federated user to access Amazon Connect.
@@ -4116,6 +4264,22 @@ declare namespace Connect {
   }
   export type DefaultVocabularyList = DefaultVocabulary[];
   export type Delay = number;
+  export interface DeleteAttachedFileRequest {
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface DeleteAttachedFileResponse {
+  }
   export interface DeleteContactEvaluationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -4974,6 +5138,16 @@ declare namespace Connect {
   }
   export type DistributionList = Distribution[];
   export type Double = number;
+  export interface DownloadUrlMetadata {
+    /**
+     * A pre-signed URL that should be used to download the attached file. 
+     */
+    Url?: MetadataUrl;
+    /**
+     * The expiration time of the URL in ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
+     */
+    UrlExpiry?: ISO8601Datetime;
+  }
   export type Email = string;
   export interface EmailReference {
     /**
@@ -5012,6 +5186,8 @@ declare namespace Connect {
   }
   export type EndpointAddress = string;
   export type EndpointType = "TELEPHONE_NUMBER"|"VOIP"|"CONTACT_FLOW"|string;
+  export type ErrorCode = string;
+  export type ErrorMessage = string;
   export interface ErrorResult {
     /**
      * The error code.
@@ -5601,6 +5777,12 @@ declare namespace Connect {
     StringValue?: FieldStringValue;
   }
   export type FieldValues = FieldValue[];
+  export type FileId = string;
+  export type FileIdList = FileId[];
+  export type FileName = string;
+  export type FileSizeInBytes = number;
+  export type FileStatusType = "APPROVED"|"REJECTED"|"PROCESSING"|"FAILED"|string;
+  export type FileUseCaseType = "ATTACHMENT"|string;
   export interface FilterV2 {
     /**
      * The key to use for filtering data. For example, QUEUE, ROUTING_PROFILE, AGENT, CHANNEL, AGENT_HIERARCHY_LEVEL_ONE, AGENT_HIERARCHY_LEVEL_TWO, AGENT_HIERARCHY_LEVEL_THREE, AGENT_HIERARCHY_LEVEL_FOUR, AGENT_HIERARCHY_LEVEL_FIVE. There must be at least 1 key and a maximum 5 keys. 
@@ -5649,6 +5831,70 @@ declare namespace Connect {
   export type FlowAssociationSummaryList = FlowAssociationSummary[];
   export type FunctionArn = string;
   export type FunctionArnsList = FunctionArn[];
+  export interface GetAttachedFileRequest {
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * Optional override for the expiry of the pre-signed S3 URL in seconds.
+     */
+    UrlExpiryInSeconds?: URLExpiryInSeconds;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface GetAttachedFileResponse {
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn?: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime?: ISO8601Datetime;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus?: FileStatusType;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName?: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn?: ARN;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType?: FileUseCaseType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * URL and expiry to be used when downloading the attached file. 
+     */
+    DownloadUrlMetadata?: DownloadUrlMetadata;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
   export interface GetContactAttributesRequest {
     /**
      * The identifier of the Amazon Connect instance.
@@ -5867,7 +6113,7 @@ declare namespace Connect {
      */
     Groupings?: GroupingsV2;
     /**
-     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average conversation duration   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average greeting time agent    AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average interruptions agent    AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average interruption time agent   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time agent   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time customer   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_ABANDONED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Contact abandoned   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts handled by Connected to agent   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued by Enqueue   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Maximum queued time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time agent percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time customer percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Callback attempts   
+     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average conversation duration   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent greeting time   AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent interruptions   AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent interruption time   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent talk time   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average customer talk time   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_ABANDONED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Contact abandoned   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts handled (connected to agent timestamp)   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp)   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Maximum queued time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Agent talk time percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Customer talk time percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Callback attempts   
      */
     Metrics: MetricsV2;
     /**
@@ -7990,6 +8236,7 @@ declare namespace Connect {
     Audio?: AudioFeatures;
   }
   export type MeetingId = string;
+  export type MetadataUrl = string;
   export type MetricDataCollectionsV2 = MetricDataV2[];
   export interface MetricDataV2 {
     /**
@@ -10118,6 +10365,70 @@ declare namespace Connect {
   export type SourceApplicationName = string;
   export type SourceId = string;
   export type SourceType = "SALESFORCE"|"ZENDESK"|"CASES"|string;
+  export interface StartAttachedFileUploadRequest {
+    /**
+     * A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
+     */
+    ClientToken?: ClientToken;
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * Optional override for the expiry of the pre-signed S3 URL in seconds.
+     */
+    UrlExpiryInSeconds?: URLExpiryInSeconds;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType: FileUseCaseType;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface StartAttachedFileUploadResponse {
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn?: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime?: ISO8601Datetime;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus?: FileStatusType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * Information to be used while uploading the attached file. 
+     */
+    UploadUrlMetadata?: UploadUrlMetadata;
+  }
   export interface StartChatContactRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -10931,6 +11242,7 @@ declare namespace Connect {
     ContactArn?: ARN;
   }
   export type URI = string;
+  export type URLExpiryInSeconds = number;
   export type Unit = "SECONDS"|"COUNT"|"PERCENT"|string;
   export interface UntagContactRequest {
     /**
@@ -11005,7 +11317,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes. You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
+     * The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes. You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters. When the attributes for a contact exceed 32 KB, the contact is routed down the Error branch of the flow. As a mitigation, consider the following options:   Remove unnecessary attributes by setting their values to empty.   If the attributes are only used in one flow and don't need to be referred to outside of that flow (for example, by a Lambda or another flow), then use flow attributes. This way you aren't needlessly persisting the 32 KB of information from one flow to another. For more information, see Flow block: Set contact attributes in the Amazon Connect Administrator Guide.   
      */
     Attributes: Attributes;
   }
@@ -11922,7 +12234,24 @@ declare namespace Connect {
   }
   export interface UpdateViewMetadataResponse {
   }
+  export interface UploadUrlMetadata {
+    /**
+     * A pre-signed S3 URL that should be used for uploading the attached file. 
+     */
+    Url?: MetadataUrl;
+    /**
+     * The expiration time of the URL in ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
+     */
+    UrlExpiry?: ISO8601Datetime;
+    /**
+     * A map of headers that should be provided when uploading the attached file. 
+     */
+    HeadersToInclude?: UrlMetadataSignedHeaders;
+  }
   export type Url = string;
+  export type UrlMetadataSignedHeaders = {[key: string]: UrlMetadataSignedHeadersValue};
+  export type UrlMetadataSignedHeadersKey = string;
+  export type UrlMetadataSignedHeadersValue = string;
   export interface UrlReference {
     /**
      * Identifier of the URL reference.