aws-sdk 2.1364.0 → 2.1365.0

package/clients/connect.d.ts

@@ -11,6 +11,14 @@ declare class Connect extends Service {
    */
   constructor(options?: Connect.Types.ClientConfiguration)
   config: Config & Connect.Types.ClientConfiguration;
+  /**
+   * Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form. 
+   */
+  activateEvaluationForm(params: Connect.Types.ActivateEvaluationFormRequest, callback?: (err: AWSError, data: Connect.Types.ActivateEvaluationFormResponse) => void): Request<Connect.Types.ActivateEvaluationFormResponse, AWSError>;
+  /**
+   * Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form. 
+   */
+  activateEvaluationForm(callback?: (err: AWSError, data: Connect.Types.ActivateEvaluationFormResponse) => void): Request<Connect.Types.ActivateEvaluationFormResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Associates an approved origin to an Amazon Connect instance.
    */
@@ -123,6 +131,14 @@ declare class Connect extends Service {
    * Creates a flow module for the specified Amazon Connect instance. 
    */
   createContactFlowModule(callback?: (err: AWSError, data: Connect.Types.CreateContactFlowModuleResponse) => void): Request<Connect.Types.CreateContactFlowModuleResponse, AWSError>;
+  /**
+   * Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. An evaluation form must have a unique title within an instance. Question and section identifiers cannot be duplicated within the same evaluation form.
+   */
+  createEvaluationForm(params: Connect.Types.CreateEvaluationFormRequest, callback?: (err: AWSError, data: Connect.Types.CreateEvaluationFormResponse) => void): Request<Connect.Types.CreateEvaluationFormResponse, AWSError>;
+  /**
+   * Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. An evaluation form must have a unique title within an instance. Question and section identifiers cannot be duplicated within the same evaluation form.
+   */
+  createEvaluationForm(callback?: (err: AWSError, data: Connect.Types.CreateEvaluationFormResponse) => void): Request<Connect.Types.CreateEvaluationFormResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Creates hours of operation. 
    */
@@ -243,6 +259,22 @@ declare class Connect extends Service {
    * Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.
    */
   createVocabulary(callback?: (err: AWSError, data: Connect.Types.CreateVocabularyResponse) => void): Request<Connect.Types.CreateVocabularyResponse, AWSError>;
+  /**
+   * Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form. 
+   */
+  deactivateEvaluationForm(params: Connect.Types.DeactivateEvaluationFormRequest, callback?: (err: AWSError, data: Connect.Types.DeactivateEvaluationFormResponse) => void): Request<Connect.Types.DeactivateEvaluationFormResponse, AWSError>;
+  /**
+   * Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form. 
+   */
+  deactivateEvaluationForm(callback?: (err: AWSError, data: Connect.Types.DeactivateEvaluationFormResponse) => void): Request<Connect.Types.DeactivateEvaluationFormResponse, AWSError>;
+  /**
+   * Deletes a contact evaluation in the specified Amazon Connect instance.
+   */
+  deleteContactEvaluation(params: Connect.Types.DeleteContactEvaluationRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
+  /**
+   * Deletes a contact evaluation in the specified Amazon Connect instance.
+   */
+  deleteContactEvaluation(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
    * Deletes a flow for the specified Amazon Connect instance.
    */
@@ -259,6 +291,14 @@ declare class Connect extends Service {
    * Deletes the specified flow module.
    */
   deleteContactFlowModule(callback?: (err: AWSError, data: Connect.Types.DeleteContactFlowModuleResponse) => void): Request<Connect.Types.DeleteContactFlowModuleResponse, AWSError>;
+  /**
+   * Deletes an evaluation form in the specified Amazon Connect instance.    If the version property is provided, only the specified version of the evaluation form is deleted.   If no version is provided, then the full form (all versions) is deleted.  
+   */
+  deleteEvaluationForm(params: Connect.Types.DeleteEvaluationFormRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
+  /**
+   * Deletes an evaluation form in the specified Amazon Connect instance.    If the version property is provided, only the specified version of the evaluation form is deleted.   If no version is provided, then the full form (all versions) is deleted.  
+   */
+  deleteEvaluationForm(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Deletes an hours of operation.
    */
@@ -371,6 +411,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Describes the specified contact.   Contact information remains available in Amazon Connect for 24 months, and then it is deleted. Only data from November 12, 2021, and later is returned by this API. 
    */
   describeContact(callback?: (err: AWSError, data: Connect.Types.DescribeContactResponse) => void): Request<Connect.Types.DescribeContactResponse, AWSError>;
+  /**
+   * Describes a contact evaluation in the specified Amazon Connect instance.
+   */
+  describeContactEvaluation(params: Connect.Types.DescribeContactEvaluationRequest, callback?: (err: AWSError, data: Connect.Types.DescribeContactEvaluationResponse) => void): Request<Connect.Types.DescribeContactEvaluationResponse, AWSError>;
+  /**
+   * Describes a contact evaluation in the specified Amazon Connect instance.
+   */
+  describeContactEvaluation(callback?: (err: AWSError, data: Connect.Types.DescribeContactEvaluationResponse) => void): Request<Connect.Types.DescribeContactEvaluationResponse, AWSError>;
   /**
    * Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language.
    */
@@ -387,6 +435,14 @@ declare class Connect extends Service {
    * Describes the specified flow module.
    */
   describeContactFlowModule(callback?: (err: AWSError, data: Connect.Types.DescribeContactFlowModuleResponse) => void): Request<Connect.Types.DescribeContactFlowModuleResponse, AWSError>;
+  /**
+   * Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.
+   */
+  describeEvaluationForm(params: Connect.Types.DescribeEvaluationFormRequest, callback?: (err: AWSError, data: Connect.Types.DescribeEvaluationFormResponse) => void): Request<Connect.Types.DescribeEvaluationFormResponse, AWSError>;
+  /**
+   * Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.
+   */
+  describeEvaluationForm(callback?: (err: AWSError, data: Connect.Types.DescribeEvaluationFormResponse) => void): Request<Connect.Types.DescribeEvaluationFormResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Describes the hours of operation.
    */
@@ -675,6 +731,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to returns both Amazon Lex V1 and V2 bots.
    */
   listBots(callback?: (err: AWSError, data: Connect.Types.ListBotsResponse) => void): Request<Connect.Types.ListBotsResponse, AWSError>;
+  /**
+   * Lists contact evaluations in the specified Amazon Connect instance.
+   */
+  listContactEvaluations(params: Connect.Types.ListContactEvaluationsRequest, callback?: (err: AWSError, data: Connect.Types.ListContactEvaluationsResponse) => void): Request<Connect.Types.ListContactEvaluationsResponse, AWSError>;
+  /**
+   * Lists contact evaluations in the specified Amazon Connect instance.
+   */
+  listContactEvaluations(callback?: (err: AWSError, data: Connect.Types.ListContactEvaluationsResponse) => void): Request<Connect.Types.ListContactEvaluationsResponse, AWSError>;
   /**
    * Provides information about the flow modules for the specified Amazon Connect instance.
    */
@@ -707,6 +771,22 @@ declare class Connect extends Service {
    * Lists the default vocabularies for the specified Amazon Connect instance.
    */
   listDefaultVocabularies(callback?: (err: AWSError, data: Connect.Types.ListDefaultVocabulariesResponse) => void): Request<Connect.Types.ListDefaultVocabulariesResponse, AWSError>;
+  /**
+   * Lists versions of an evaluation form in the specified Amazon Connect instance.
+   */
+  listEvaluationFormVersions(params: Connect.Types.ListEvaluationFormVersionsRequest, callback?: (err: AWSError, data: Connect.Types.ListEvaluationFormVersionsResponse) => void): Request<Connect.Types.ListEvaluationFormVersionsResponse, AWSError>;
+  /**
+   * Lists versions of an evaluation form in the specified Amazon Connect instance.
+   */
+  listEvaluationFormVersions(callback?: (err: AWSError, data: Connect.Types.ListEvaluationFormVersionsResponse) => void): Request<Connect.Types.ListEvaluationFormVersionsResponse, AWSError>;
+  /**
+   * Lists evaluation forms in the specified Amazon Connect instance.
+   */
+  listEvaluationForms(params: Connect.Types.ListEvaluationFormsRequest, callback?: (err: AWSError, data: Connect.Types.ListEvaluationFormsResponse) => void): Request<Connect.Types.ListEvaluationFormsResponse, AWSError>;
+  /**
+   * Lists evaluation forms in the specified Amazon Connect instance.
+   */
+  listEvaluationForms(callback?: (err: AWSError, data: Connect.Types.ListEvaluationFormsResponse) => void): Request<Connect.Types.ListEvaluationFormsResponse, AWSError>;
   /**
    * Provides information about the hours of operation for the specified Amazon Connect instance. For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
    */
@@ -1003,6 +1083,14 @@ declare class Connect extends Service {
    * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see Chat in the Amazon Connect Administrator Guide.
    */
   startChatContact(callback?: (err: AWSError, data: Connect.Types.StartChatContactResponse) => void): Request<Connect.Types.StartChatContactResponse, AWSError>;
+  /**
+   * Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started.   Evaluations created through the public API do not contain answer values suggested from automation. 
+   */
+  startContactEvaluation(params: Connect.Types.StartContactEvaluationRequest, callback?: (err: AWSError, data: Connect.Types.StartContactEvaluationResponse) => void): Request<Connect.Types.StartContactEvaluationResponse, AWSError>;
+  /**
+   * Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started.   Evaluations created through the public API do not contain answer values suggested from automation. 
+   */
+  startContactEvaluation(callback?: (err: AWSError, data: Connect.Types.StartContactEvaluationResponse) => void): Request<Connect.Types.StartContactEvaluationResponse, AWSError>;
   /**
    * Starts recording the contact:    If the API is called before the agent joins the call, recording starts when the agent joins the call.   If the API is called after the agent joins the call, recording starts at the time of the API call.   StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording. You can use this API to override the recording behavior configured in the Set recording behavior block. Only voice recordings are supported at this time.
    */
@@ -1059,6 +1147,14 @@ declare class Connect extends Service {
    *  Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API. 
    */
   stopContactStreaming(callback?: (err: AWSError, data: Connect.Types.StopContactStreamingResponse) => void): Request<Connect.Types.StopContactStreamingResponse, AWSError>;
+  /**
+   * Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier.  If a contact evaluation is already in submitted state, this operation will trigger a resubmission.
+   */
+  submitContactEvaluation(params: Connect.Types.SubmitContactEvaluationRequest, callback?: (err: AWSError, data: Connect.Types.SubmitContactEvaluationResponse) => void): Request<Connect.Types.SubmitContactEvaluationResponse, AWSError>;
+  /**
+   * Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier.  If a contact evaluation is already in submitted state, this operation will trigger a resubmission.
+   */
+  submitContactEvaluation(callback?: (err: AWSError, data: Connect.Types.SubmitContactEvaluationResponse) => void): Request<Connect.Types.SubmitContactEvaluationResponse, AWSError>;
   /**
    * When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.  The period of time that the recording is suspended is filled with silence in the final recording.  Only voice recordings are supported at this time.
    */
@@ -1115,6 +1211,14 @@ declare class Connect extends Service {
    * Creates or updates user-defined contact attributes associated with the specified contact. You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers. Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide. 
    */
   updateContactAttributes(callback?: (err: AWSError, data: Connect.Types.UpdateContactAttributesResponse) => void): Request<Connect.Types.UpdateContactAttributesResponse, AWSError>;
+  /**
+   * Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier. 
+   */
+  updateContactEvaluation(params: Connect.Types.UpdateContactEvaluationRequest, callback?: (err: AWSError, data: Connect.Types.UpdateContactEvaluationResponse) => void): Request<Connect.Types.UpdateContactEvaluationResponse, AWSError>;
+  /**
+   * Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier. 
+   */
+  updateContactEvaluation(callback?: (err: AWSError, data: Connect.Types.UpdateContactEvaluationResponse) => void): Request<Connect.Types.UpdateContactEvaluationResponse, AWSError>;
   /**
    * Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language.
    */
@@ -1163,6 +1267,14 @@ declare class Connect extends Service {
    * Updates the scheduled time of a task contact that is already scheduled.
    */
   updateContactSchedule(callback?: (err: AWSError, data: Connect.Types.UpdateContactScheduleResponse) => void): Request<Connect.Types.UpdateContactScheduleResponse, AWSError>;
+  /**
+   * Updates details about a specific evaluation form version in the specified Amazon Connect instance. An evaluation form must have a unique title within an instance. Question and section identifiers cannot be duplicated within the same evaluation form. This operation does not support partial updates. Instead it does a full update of evaluation form content.
+   */
+  updateEvaluationForm(params: Connect.Types.UpdateEvaluationFormRequest, callback?: (err: AWSError, data: Connect.Types.UpdateEvaluationFormResponse) => void): Request<Connect.Types.UpdateEvaluationFormResponse, AWSError>;
+  /**
+   * Updates details about a specific evaluation form version in the specified Amazon Connect instance. An evaluation form must have a unique title within an instance. Question and section identifiers cannot be duplicated within the same evaluation form. This operation does not support partial updates. Instead it does a full update of evaluation form content.
+   */
+  updateEvaluationForm(callback?: (err: AWSError, data: Connect.Types.UpdateEvaluationFormResponse) => void): Request<Connect.Types.UpdateEvaluationFormResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Updates the hours of operation.
    */
@@ -1390,6 +1502,34 @@ declare namespace Connect {
     ActionType: ActionType;
   }
   export type ActionType = "CREATE_TASK"|"ASSIGN_CONTACT_CATEGORY"|"GENERATE_EVENTBRIDGE_EVENT"|"SEND_NOTIFICATION"|string;
+  export interface ActivateEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The version of the evaluation form to activate. If the version property is not provided, the latest version of the evaluation form is activated.
+     */
+    EvaluationFormVersion: VersionNumber;
+  }
+  export interface ActivateEvaluationFormResponse {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * A version of the evaluation form.
+     */
+    EvaluationFormVersion: VersionNumber;
+  }
   export type AfterContactWorkTimeLimit = number;
   export interface AgentContactReference {
     /**
@@ -1708,6 +1848,7 @@ declare namespace Connect {
   export type BehaviorType = "ROUTE_CURRENT_CHANNEL_ONLY"|"ROUTE_ANY_CHANNEL"|string;
   export type Boolean = boolean;
   export type BotName = string;
+  export type BoxedBoolean = boolean;
   export type BucketName = string;
   export type CampaignId = string;
   export type Channel = "VOICE"|"CHAT"|"TASK"|string;
@@ -2136,6 +2277,42 @@ declare namespace Connect {
      */
     ContactFlowArn?: ARN;
   }
+  export interface CreateEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique title of the evaluation form.
+     */
+    Title: EvaluationFormTitle;
+    /**
+     * The description of the evaluation form.
+     */
+    Description?: EvaluationFormDescription;
+    /**
+     * Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.
+     */
+    Items: EvaluationFormItemsList;
+    /**
+     * A scoring strategy of the evaluation form.
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
+     */
+    ClientToken?: ClientToken;
+  }
+  export interface CreateEvaluationFormResponse {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+  }
   export interface CreateHoursOfOperationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2777,6 +2954,34 @@ declare namespace Connect {
      */
     Value?: ReferenceValue;
   }
+  export interface DeactivateEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * A version of the evaluation form. If the version property is not provided, the latest version of the evaluation form is deactivated.
+     */
+    EvaluationFormVersion: VersionNumber;
+  }
+  export interface DeactivateEvaluationFormResponse {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * The version of the deactivated evaluation form resource.
+     */
+    EvaluationFormVersion: VersionNumber;
+  }
   export interface DefaultVocabulary {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2797,6 +3002,16 @@ declare namespace Connect {
   }
   export type DefaultVocabularyList = DefaultVocabulary[];
   export type Delay = number;
+  export interface DeleteContactEvaluationRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+  }
   export interface DeleteContactFlowModuleRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2821,6 +3036,20 @@ declare namespace Connect {
   }
   export interface DeleteContactFlowResponse {
   }
+  export interface DeleteEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormVersion?: VersionNumber;
+  }
   export interface DeleteHoursOfOperationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2971,6 +3200,26 @@ declare namespace Connect {
      */
     AgentStatus?: AgentStatus;
   }
+  export interface DescribeContactEvaluationRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+  }
+  export interface DescribeContactEvaluationResponse {
+    /**
+     * Information about the evaluation form completed for a specific contact.
+     */
+    Evaluation: Evaluation;
+    /**
+     * Information about the evaluation form.
+     */
+    EvaluationForm: EvaluationFormContent;
+  }
   export interface DescribeContactFlowModuleRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -3019,6 +3268,26 @@ declare namespace Connect {
      */
     Contact?: Contact;
   }
+  export interface DescribeEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * A version of the evaluation form.
+     */
+    EvaluationFormVersion?: VersionNumber;
+  }
+  export interface DescribeEvaluationFormResponse {
+    /**
+     * Information about the evaluation form.
+     */
+    EvaluationForm: EvaluationForm;
+  }
   export interface DescribeHoursOfOperationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -3269,161 +3538,683 @@ declare namespace Connect {
   export type DirectoryUserId = string;
   export interface DisassociateApprovedOriginRequest {
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The domain URL of the integrated application.
+     */
+    Origin: Origin;
+  }
+  export interface DisassociateBotRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    LexBot?: LexBot;
+    /**
+     * The Amazon Lex V2 bot to disassociate from the instance.
+     */
+    LexV2Bot?: LexV2Bot;
+  }
+  export interface DisassociateInstanceStorageConfigRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
+     */
+    AssociationId: AssociationId;
+    /**
+     * A valid resource type.
+     */
+    ResourceType: InstanceStorageResourceType;
+  }
+  export interface DisassociateLambdaFunctionRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance..
+     */
+    InstanceId: InstanceId;
+    /**
+     * The Amazon Resource Name (ARN) of the Lambda function being disassociated.
+     */
+    FunctionArn: FunctionArn;
+  }
+  export interface DisassociateLexBotRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The name of the Amazon Lex bot. Maximum character limit of 50.
+     */
+    BotName: BotName;
+    /**
+     * The Amazon Web Services Region in which the Amazon Lex bot has been created.
+     */
+    LexRegion: LexRegion;
+  }
+  export interface DisassociatePhoneNumberContactFlowRequest {
+    /**
+     * A unique identifier for the phone number.
+     */
+    PhoneNumberId: PhoneNumberId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+  }
+  export interface DisassociateQueueQuickConnectsRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier for the queue.
+     */
+    QueueId: QueueId;
+    /**
+     * The quick connects to disassociate from the queue.
+     */
+    QuickConnectIds: QuickConnectsList;
+  }
+  export interface DisassociateRoutingProfileQueuesRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the routing profile.
+     */
+    RoutingProfileId: RoutingProfileId;
+    /**
+     * The queues to disassociate from this routing profile.
+     */
+    QueueReferences: RoutingProfileQueueReferenceList;
+  }
+  export interface DisassociateSecurityKeyRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
+     */
+    AssociationId: AssociationId;
+  }
+  export interface DismissUserContactRequest {
+    /**
+     * The identifier of the user account.
+     */
+    UserId: UserId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the contact.
+     */
+    ContactId: ContactId;
+  }
+  export interface DismissUserContactResponse {
+  }
+  export type DisplayName = string;
+  export interface Distribution {
+    /**
+     * The Amazon Web Services Region where the traffic is distributed.
+     */
+    Region: AwsRegion;
+    /**
+     * The percentage of the traffic that is distributed, in increments of 10.
+     */
+    Percentage: Percentage;
+  }
+  export type DistributionList = Distribution[];
+  export type Email = string;
+  export interface EmailReference {
+    /**
+     * Identifier of the email reference.
+     */
+    Name?: ReferenceKey;
+    /**
+     * A valid email address.
+     */
+    Value?: ReferenceValue;
+  }
+  export interface EncryptionConfig {
+    /**
+     * The type of encryption.
+     */
+    EncryptionType: EncryptionType;
+    /**
+     * The full ARN of the encryption key.   Be sure to provide the full ARN of the encryption key, not just the ID. Amazon Connect supports only KMS keys with the default key spec of  SYMMETRIC_DEFAULT .  
+     */
+    KeyId: KeyId;
+  }
+  export type EncryptionType = "KMS"|string;
+  export interface Evaluation {
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
+     */
+    EvaluationArn: ARN;
+    /**
+     * Metadata about the contact evaluation.
+     */
+    Metadata: EvaluationMetadata;
+    /**
+     * A map of question identifiers to answer value.
+     */
+    Answers: EvaluationAnswersOutputMap;
+    /**
+     * A map of question identifiers to note value.
+     */
+    Notes: EvaluationNotesMap;
+    /**
+     * The status of the contact evaluation.
+     */
+    Status: EvaluationStatus;
+    /**
+     * A map of item (section or question) identifiers to score value.
+     */
+    Scores?: EvaluationScoresMap;
+    /**
+     * The timestamp for when the evaluation was created.
+     */
+    CreatedTime: Timestamp;
+    /**
+     * The timestamp for when the evaluation was last updated.
+     */
+    LastModifiedTime: Timestamp;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface EvaluationAnswerData {
+    /**
+     * The string value for an answer in a contact evaluation.
+     */
+    StringValue?: EvaluationAnswerDataStringValue;
+    /**
+     * The numeric value for an answer in a contact evaluation.
+     */
+    NumericValue?: EvaluationAnswerDataNumericValue;
+    /**
+     * The flag to mark the question as not applicable.
+     */
+    NotApplicable?: Boolean;
+  }
+  export type EvaluationAnswerDataNumericValue = number;
+  export type EvaluationAnswerDataStringValue = string;
+  export interface EvaluationAnswerInput {
+    /**
+     * The value for an answer in a contact evaluation.
+     */
+    Value?: EvaluationAnswerData;
+  }
+  export interface EvaluationAnswerOutput {
+    /**
+     * The value for an answer in a contact evaluation.
+     */
+    Value?: EvaluationAnswerData;
+    /**
+     * The system suggested value for an answer in a contact evaluation.
+     */
+    SystemSuggestedValue?: EvaluationAnswerData;
+  }
+  export type EvaluationAnswersInputMap = {[key: string]: EvaluationAnswerInput};
+  export type EvaluationAnswersOutputMap = {[key: string]: EvaluationAnswerOutput};
+  export interface EvaluationForm {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * A version of the evaluation form.
+     */
+    EvaluationFormVersion: VersionNumber;
+    /**
+     * The flag indicating whether the evaluation form is locked for changes.
+     */
+    Locked: EvaluationFormVersionIsLocked;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * A unique title of the evaluation form.
+     */
+    Title: EvaluationFormTitle;
+    /**
+     * The description of the evaluation form.
+     */
+    Description?: EvaluationFormDescription;
+    /**
+     * The status of the evaluation form.
+     */
+    Status: EvaluationFormVersionStatus;
+    /**
+     * Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.
+     */
+    Items: EvaluationFormItemsList;
+    /**
+     * A scoring strategy of the evaluation form.
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * The timestamp for when the evaluation form was created.
+     */
+    CreatedTime: Timestamp;
+    /**
+     * The Amazon Resource Name (ARN) of the user who created the evaluation form.
+     */
+    CreatedBy: ARN;
+    /**
+     * The timestamp for when the evaluation form was last updated.
+     */
+    LastModifiedTime: Timestamp;
+    /**
+     * The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
+     */
+    LastModifiedBy: ARN;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface EvaluationFormContent {
+    /**
+     * A version of the evaluation form.
+     */
+    EvaluationFormVersion: VersionNumber;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * A unique title of the evaluation form.
+     */
+    Title: EvaluationFormTitle;
+    /**
+     * The description of the evaluation form.
+     */
+    Description?: EvaluationFormDescription;
+    /**
+     * Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.
+     */
+    Items: EvaluationFormItemsList;
+    /**
+     * A scoring strategy of the evaluation form.
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+  }
+  export type EvaluationFormDescription = string;
+  export interface EvaluationFormItem {
+    /**
+     * The information of the section.
+     */
+    Section?: EvaluationFormSection;
+    /**
+     * The information of the question.
+     */
+    Question?: EvaluationFormQuestion;
+  }
+  export type EvaluationFormItemWeight = number;
+  export type EvaluationFormItemsList = EvaluationFormItem[];
+  export interface EvaluationFormNumericQuestionAutomation {
+    /**
+     * The property value of the automation.
+     */
+    PropertyValue?: NumericQuestionPropertyValueAutomation;
+  }
+  export interface EvaluationFormNumericQuestionOption {
+    /**
+     * The minimum answer value of the range option.
+     */
+    MinValue: Integer;
+    /**
+     * The maximum answer value of the range option.
+     */
+    MaxValue: Integer;
+    /**
+     * The score assigned to answer values within the range option.
+     */
+    Score?: EvaluationFormQuestionAnswerScore;
+    /**
+     * The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.
+     */
+    AutomaticFail?: Boolean;
+  }
+  export type EvaluationFormNumericQuestionOptionList = EvaluationFormNumericQuestionOption[];
+  export interface EvaluationFormNumericQuestionProperties {
+    /**
+     * The minimum answer value.
+     */
+    MinValue: Integer;
+    /**
+     * The maximum answer value.
+     */
+    MaxValue: Integer;
+    /**
+     * The scoring options of the numeric question.
+     */
+    Options?: EvaluationFormNumericQuestionOptionList;
+    /**
+     * The automation properties of the numeric question.
+     */
+    Automation?: EvaluationFormNumericQuestionAutomation;
+  }
+  export interface EvaluationFormQuestion {
+    /**
+     * The title of the question.
+     */
+    Title: EvaluationFormQuestionTitle;
+    /**
+     * The instructions of the section.
+     */
+    Instructions?: EvaluationFormQuestionInstructions;
+    /**
+     * The identifier of the question. An identifier must be unique within the evaluation form.
+     */
+    RefId: ReferenceId;
+    /**
+     * The flag to enable not applicable answers to the question.
+     */
+    NotApplicableEnabled?: Boolean;
+    /**
+     * The type of the question.
+     */
+    QuestionType: EvaluationFormQuestionType;
+    /**
+     * The properties of the type of question. Text questions do not have to define question type properties.
+     */
+    QuestionTypeProperties?: EvaluationFormQuestionTypeProperties;
+    /**
+     * The scoring weight of the section.
+     */
+    Weight?: EvaluationFormItemWeight;
+  }
+  export type EvaluationFormQuestionAnswerScore = number;
+  export type EvaluationFormQuestionInstructions = string;
+  export type EvaluationFormQuestionTitle = string;
+  export type EvaluationFormQuestionType = "TEXT"|"SINGLESELECT"|"NUMERIC"|string;
+  export interface EvaluationFormQuestionTypeProperties {
+    /**
+     * The properties of the numeric question.
+     */
+    Numeric?: EvaluationFormNumericQuestionProperties;
+    /**
+     * The properties of the numeric question.
+     */
+    SingleSelect?: EvaluationFormSingleSelectQuestionProperties;
+  }
+  export type EvaluationFormScoringMode = "QUESTION_ONLY"|"SECTION_ONLY"|string;
+  export type EvaluationFormScoringStatus = "ENABLED"|"DISABLED"|string;
+  export interface EvaluationFormScoringStrategy {
+    /**
+     * The scoring mode of the evaluation form.
+     */
+    Mode: EvaluationFormScoringMode;
+    /**
+     * The scoring status of the evaluation form.
+     */
+    Status: EvaluationFormScoringStatus;
+  }
+  export interface EvaluationFormSection {
+    /**
+     * The title of the section.
+     */
+    Title: EvaluationFormSectionTitle;
+    /**
+     * The identifier of the section. An identifier must be unique within the evaluation form.
+     */
+    RefId: ReferenceId;
+    /**
+     * The instructions of the section.
+     */
+    Instructions?: EvaluationFormQuestionInstructions;
+    /**
+     * The items of the section.
+     */
+    Items?: EvaluationFormItemsList;
+    /**
+     * The scoring weight of the section.
+     */
+    Weight?: EvaluationFormItemWeight;
+  }
+  export type EvaluationFormSectionTitle = string;
+  export interface EvaluationFormSingleSelectQuestionAutomation {
+    /**
+     * The automation options of the single select question.
+     */
+    Options: EvaluationFormSingleSelectQuestionAutomationOptionList;
+    /**
+     * The identifier of the default answer option, when none of the automation options match the criteria.
+     */
+    DefaultOptionRefId?: ReferenceId;
+  }
+  export interface EvaluationFormSingleSelectQuestionAutomationOption {
+    /**
+     * The automation option based on a rule category for the single select question.
+     */
+    RuleCategory?: SingleSelectQuestionRuleCategoryAutomation;
+  }
+  export type EvaluationFormSingleSelectQuestionAutomationOptionList = EvaluationFormSingleSelectQuestionAutomationOption[];
+  export type EvaluationFormSingleSelectQuestionDisplayMode = "DROPDOWN"|"RADIO"|string;
+  export interface EvaluationFormSingleSelectQuestionOption {
+    /**
+     * The identifier of the answer option. An identifier must be unique within the question.
+     */
+    RefId: ReferenceId;
+    /**
+     * The title of the answer option.
+     */
+    Text: EvaluationFormSingleSelectQuestionOptionText;
+    /**
+     * The score assigned to the answer option.
+     */
+    Score?: EvaluationFormQuestionAnswerScore;
+    /**
+     * The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.
+     */
+    AutomaticFail?: Boolean;
+  }
+  export type EvaluationFormSingleSelectQuestionOptionList = EvaluationFormSingleSelectQuestionOption[];
+  export type EvaluationFormSingleSelectQuestionOptionText = string;
+  export interface EvaluationFormSingleSelectQuestionProperties {
+    /**
+     * The answer options of the single select question.
+     */
+    Options: EvaluationFormSingleSelectQuestionOptionList;
+    /**
+     * The display mode of the single select question.
+     */
+    DisplayAs?: EvaluationFormSingleSelectQuestionDisplayMode;
+    /**
+     * The display mode of the single select question.
+     */
+    Automation?: EvaluationFormSingleSelectQuestionAutomation;
+  }
+  export interface EvaluationFormSummary {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * A unique title of the evaluation form.
      */
-    InstanceId: InstanceId;
+    Title: EvaluationFormTitle;
     /**
-     * The domain URL of the integrated application.
+     * The timestamp for when the evaluation form was created.
      */
-    Origin: Origin;
-  }
-  export interface DisassociateBotRequest {
+    CreatedTime: Timestamp;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The Amazon Resource Name (ARN) of the user who created the evaluation form.
      */
-    InstanceId: InstanceId;
-    LexBot?: LexBot;
+    CreatedBy: ARN;
     /**
-     * The Amazon Lex V2 bot to disassociate from the instance.
+     * The timestamp for when the evaluation form was last updated.
      */
-    LexV2Bot?: LexV2Bot;
-  }
-  export interface DisassociateInstanceStorageConfigRequest {
+    LastModifiedTime: Timestamp;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
      */
-    InstanceId: InstanceId;
+    LastModifiedBy: ARN;
     /**
-     * The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
+     * The timestamp for when the evaluation form was last activated.
      */
-    AssociationId: AssociationId;
+    LastActivatedTime?: Timestamp;
     /**
-     * A valid resource type.
+     *  The Amazon Resource Name (ARN) of the user who last activated the evaluation form.
      */
-    ResourceType: InstanceStorageResourceType;
-  }
-  export interface DisassociateLambdaFunctionRequest {
+    LastActivatedBy?: ARN;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance..
+     * The version number of the latest evaluation form version.
      */
-    InstanceId: InstanceId;
+    LatestVersion: VersionNumber;
     /**
-     * The Amazon Resource Name (ARN) of the Lambda function being disassociated.
+     * The version of the active evaluation form version.
      */
-    FunctionArn: FunctionArn;
+    ActiveVersion?: VersionNumber;
   }
-  export interface DisassociateLexBotRequest {
+  export type EvaluationFormSummaryList = EvaluationFormSummary[];
+  export type EvaluationFormTitle = string;
+  export type EvaluationFormVersionIsLocked = boolean;
+  export type EvaluationFormVersionStatus = "DRAFT"|"ACTIVE"|string;
+  export interface EvaluationFormVersionSummary {
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The Amazon Resource Name (ARN) for the evaluation form resource.
      */
-    InstanceId: InstanceId;
+    EvaluationFormArn: ARN;
     /**
-     * The name of the Amazon Lex bot. Maximum character limit of 50.
+     * The unique identifier for the evaluation form.
      */
-    BotName: BotName;
+    EvaluationFormId: ResourceId;
     /**
-     * The Amazon Web Services Region in which the Amazon Lex bot has been created.
+     * A version of the evaluation form.
      */
-    LexRegion: LexRegion;
-  }
-  export interface DisassociatePhoneNumberContactFlowRequest {
+    EvaluationFormVersion: VersionNumber;
     /**
-     * A unique identifier for the phone number.
+     * The flag indicating whether the evaluation form is locked for changes.
      */
-    PhoneNumberId: PhoneNumberId;
+    Locked: EvaluationFormVersionIsLocked;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The status of the evaluation form.
      */
-    InstanceId: InstanceId;
-  }
-  export interface DisassociateQueueQuickConnectsRequest {
+    Status: EvaluationFormVersionStatus;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The timestamp for when the evaluation form was created.
      */
-    InstanceId: InstanceId;
+    CreatedTime: Timestamp;
     /**
-     * The identifier for the queue.
+     * The Amazon Resource Name (ARN) of the user who created the evaluation form.
      */
-    QueueId: QueueId;
+    CreatedBy: ARN;
     /**
-     * The quick connects to disassociate from the queue.
+     * The timestamp for when the evaluation form was last updated.
      */
-    QuickConnectIds: QuickConnectsList;
+    LastModifiedTime: Timestamp;
+    /**
+     * The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
+     */
+    LastModifiedBy: ARN;
   }
-  export interface DisassociateRoutingProfileQueuesRequest {
+  export type EvaluationFormVersionSummaryList = EvaluationFormVersionSummary[];
+  export interface EvaluationMetadata {
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The identifier of the contact in this instance of Amazon Connect. 
      */
-    InstanceId: InstanceId;
+    ContactId: ContactId;
     /**
-     * The identifier of the routing profile.
+     * The Amazon Resource Name (ARN) of the user who last updated the evaluation.
      */
-    RoutingProfileId: RoutingProfileId;
+    EvaluatorArn: ARN;
     /**
-     * The queues to disassociate from this routing profile.
+     * The identifier of the agent who performed the contact.
      */
-    QueueReferences: RoutingProfileQueueReferenceList;
-  }
-  export interface DisassociateSecurityKeyRequest {
+    ContactAgentId?: ResourceId;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     * The overall score of the contact evaluation.
      */
-    InstanceId: InstanceId;
+    Score?: EvaluationScore;
+  }
+  export interface EvaluationNote {
     /**
-     * The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
+     * The note for an item (section or question) in a contact evaluation.
      */
-    AssociationId: AssociationId;
+    Value?: EvaluationNoteString;
   }
-  export interface DismissUserContactRequest {
+  export type EvaluationNoteString = string;
+  export type EvaluationNotesMap = {[key: string]: EvaluationNote};
+  export interface EvaluationScore {
     /**
-     * The identifier of the user account.
+     * The score percentage for an item in a contact evaluation.
      */
-    UserId: UserId;
+    Percentage?: EvaluationScorePercentage;
     /**
-     * The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
+     * The flag to mark the item as not applicable for scoring.
      */
-    InstanceId: InstanceId;
+    NotApplicable?: Boolean;
     /**
-     * The identifier of the contact.
+     * The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag will be true.
      */
-    ContactId: ContactId;
-  }
-  export interface DismissUserContactResponse {
+    AutomaticFail?: Boolean;
   }
-  export type DisplayName = string;
-  export interface Distribution {
+  export type EvaluationScorePercentage = number;
+  export type EvaluationScoresMap = {[key: string]: EvaluationScore};
+  export type EvaluationStatus = "DRAFT"|"SUBMITTED"|string;
+  export interface EvaluationSummary {
     /**
-     * The Amazon Web Services Region where the traffic is distributed.
+     * A unique identifier for the contact evaluation.
      */
-    Region: AwsRegion;
+    EvaluationId: ResourceId;
     /**
-     * The percentage of the traffic that is distributed, in increments of 10.
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
      */
-    Percentage: Percentage;
-  }
-  export type DistributionList = Distribution[];
-  export type Email = string;
-  export interface EmailReference {
+    EvaluationArn: ARN;
     /**
-     * Identifier of the email reference.
+     * A unique title of the evaluation form.
      */
-    Name?: ReferenceKey;
+    EvaluationFormTitle: EvaluationFormTitle;
     /**
-     * A valid email address.
+     * The unique identifier for the evaluation form.
      */
-    Value?: ReferenceValue;
-  }
-  export interface EncryptionConfig {
+    EvaluationFormId: ResourceId;
     /**
-     * The type of encryption.
+     * The status of the contact evaluation.
      */
-    EncryptionType: EncryptionType;
+    Status: EvaluationStatus;
     /**
-     * The full ARN of the encryption key.   Be sure to provide the full ARN of the encryption key, not just the ID. Amazon Connect supports only KMS keys with the default key spec of  SYMMETRIC_DEFAULT .  
+     * The Amazon Resource Name (ARN) of the user who last updated the evaluation.
      */
-    KeyId: KeyId;
+    EvaluatorArn: ARN;
+    /**
+     * The overall score of the contact evaluation.
+     */
+    Score?: EvaluationScore;
+    /**
+     * The timestamp for when the evaluation was created.
+     */
+    CreatedTime: Timestamp;
+    /**
+     * The timestamp for when the evaluation was last updated.
+     */
+    LastModifiedTime: Timestamp;
   }
-  export type EncryptionType = "KMS"|string;
+  export type EvaluationSummaryList = EvaluationSummary[];
   export interface EventBridgeActionDefinition {
     /**
      * The name.
@@ -4175,6 +4966,7 @@ declare namespace Connect {
     OutboundCallsEnabled?: OutboundCallsEnabled;
   }
   export type InstanceSummaryList = InstanceSummary[];
+  export type Integer = number;
   export type IntegerCount = number;
   export type IntegrationAssociationId = string;
   export interface IntegrationAssociationSummary {
@@ -4355,6 +5147,30 @@ declare namespace Connect {
      */
     NextToken?: NextToken;
   }
+  export interface ListContactEvaluationsRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the contact in this instance of Amazon Connect. 
+     */
+    ContactId: ContactId;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.  This is not expected to be set because the value returned in the previous response is always null. 
+     */
+    NextToken?: NextToken;
+  }
+  export interface ListContactEvaluationsResponse {
+    /**
+     * Provides details about a list of contact evaluations belonging to an instance.
+     */
+    EvaluationSummaryList: EvaluationSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.  This is always returned as null in the response. 
+     */
+    NextToken?: NextToken;
+  }
   export interface ListContactFlowModulesRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -4467,6 +5283,58 @@ declare namespace Connect {
      */
     NextToken?: VocabularyNextToken;
   }
+  export interface ListEvaluationFormVersionsRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The maximum number of results to return per page.
+     */
+    MaxResults?: MaxResult100;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+     */
+    NextToken?: NextToken;
+  }
+  export interface ListEvaluationFormVersionsResponse {
+    /**
+     * Provides details about a list of evaluation forms belonging to an instance.
+     */
+    EvaluationFormVersionSummaryList: EvaluationFormVersionSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.
+     */
+    NextToken?: NextToken;
+  }
+  export interface ListEvaluationFormsRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The maximum number of results to return per page.
+     */
+    MaxResults?: MaxResult100;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+     */
+    NextToken?: NextToken;
+  }
+  export interface ListEvaluationFormsResponse {
+    /**
+     * Provides details about a list of evaluation forms belonging to an instance.
+     */
+    EvaluationFormSummaryList: EvaluationFormSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.
+     */
+    NextToken?: NextToken;
+  }
   export interface ListHoursOfOperationsRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -5279,6 +6147,13 @@ declare namespace Connect {
      */
     Value?: ReferenceValue;
   }
+  export type NumericQuestionPropertyAutomationLabel = "OVERALL_CUSTOMER_SENTIMENT_SCORE"|"OVERALL_AGENT_SENTIMENT_SCORE"|"NON_TALK_TIME"|"NON_TALK_TIME_PERCENTAGE"|"NUMBER_OF_INTERRUPTIONS"|"CONTACT_DURATION"|"AGENT_INTERACTION_DURATION"|"CUSTOMER_HOLD_TIME"|string;
+  export interface NumericQuestionPropertyValueAutomation {
+    /**
+     * The property label of the automation.
+     */
+    Label: NumericQuestionPropertyAutomationLabel;
+  }
   export type Origin = string;
   export type OriginsList = Origin[];
   export interface OutboundCallerConfig {
@@ -5654,6 +6529,7 @@ declare namespace Connect {
      */
     Type: ReferenceType;
   }
+  export type ReferenceId = string;
   export type ReferenceKey = string;
   export type ReferenceStatus = "APPROVED"|"REJECTED"|string;
   export interface ReferenceSummary {
@@ -5733,6 +6609,7 @@ declare namespace Connect {
   }
   export type RequiredTaskTemplateFields = RequiredFieldInfo[];
   export type ResourceArnOrId = string;
+  export type ResourceId = string;
   export interface ResumeContactRecordingRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -6372,6 +7249,22 @@ declare namespace Connect {
     Recipient: NotificationRecipientType;
   }
   export type SingleSelectOptions = TaskTemplateSingleSelectOption[];
+  export interface SingleSelectQuestionRuleCategoryAutomation {
+    /**
+     *  The category name, as defined in Rules.
+     */
+    Category: SingleSelectQuestionRuleCategoryAutomationLabel;
+    /**
+     * The condition to apply for the automation option. If the condition is PRESENT, then the option is applied when the contact data includes the category. Similarly, if the condition is NOT_PRESENT, then the option is applied when the contact data does not include the category.
+     */
+    Condition: SingleSelectQuestionRuleCategoryAutomationCondition;
+    /**
+     * The identifier of the answer option tha
+     */
+    OptionRefId: ReferenceId;
+  }
+  export type SingleSelectQuestionRuleCategoryAutomationCondition = "PRESENT"|"NOT_PRESENT"|string;
+  export type SingleSelectQuestionRuleCategoryAutomationLabel = string;
   export type SnapshotVersion = string;
   export type SortOrder = "ASCENDING"|"DESCENDING"|string;
   export type SourceApplicationName = string;
@@ -6436,6 +7329,34 @@ declare namespace Connect {
      */
     ContinuedFromContactId?: ContactId;
   }
+  export interface StartContactEvaluationRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The identifier of the contact in this instance of Amazon Connect. 
+     */
+    ContactId: ContactId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
+     */
+    ClientToken?: ClientToken;
+  }
+  export interface StartContactEvaluationResponse {
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
+     */
+    EvaluationArn: ARN;
+  }
   export interface StartContactRecordingRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -6658,6 +7579,34 @@ declare namespace Connect {
     Value?: ReferenceValue;
   }
   export type Subject = string;
+  export interface SubmitContactEvaluationRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * A map of question identifiers to answer value.
+     */
+    Answers?: EvaluationAnswersInputMap;
+    /**
+     * A map of question identifiers to note value.
+     */
+    Notes?: EvaluationNotesMap;
+  }
+  export interface SubmitContactEvaluationResponse {
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
+     */
+    EvaluationArn: ARN;
+  }
   export type SupportedMessagingContentType = string;
   export type SupportedMessagingContentTypes = SupportedMessagingContentType[];
   export interface SuspendContactRecordingRequest {
@@ -7005,6 +7954,34 @@ declare namespace Connect {
   }
   export interface UpdateContactAttributesResponse {
   }
+  export interface UpdateContactEvaluationRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * A map of question identifiers to answer value.
+     */
+    Answers?: EvaluationAnswersInputMap;
+    /**
+     * A map of question identifiers to note value.
+     */
+    Notes?: EvaluationNotesMap;
+  }
+  export interface UpdateContactEvaluationResponse {
+    /**
+     * A unique identifier for the contact evaluation.
+     */
+    EvaluationId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
+     */
+    EvaluationArn: ARN;
+  }
   export interface UpdateContactFlowContentRequest {
     /**
      * The identifier of the Amazon Connect instance.
@@ -7145,6 +8122,58 @@ declare namespace Connect {
   }
   export interface UpdateContactScheduleResponse {
   }
+  export interface UpdateEvaluationFormRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * A version of the evaluation form to update.
+     */
+    EvaluationFormVersion: VersionNumber;
+    /**
+     * A flag indicating whether the operation must create a new version.
+     */
+    CreateNewVersion?: BoxedBoolean;
+    /**
+     * A unique title of the evaluation form.
+     */
+    Title: EvaluationFormTitle;
+    /**
+     * The description of the evaluation form.
+     */
+    Description?: EvaluationFormDescription;
+    /**
+     * Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.
+     */
+    Items: EvaluationFormItemsList;
+    /**
+     * A scoring strategy of the evaluation form.
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
+     */
+    ClientToken?: ClientToken;
+  }
+  export interface UpdateEvaluationFormResponse {
+    /**
+     * The unique identifier for the evaluation form.
+     */
+    EvaluationFormId: ResourceId;
+    /**
+     * The Amazon Resource Name (ARN) for the contact evaluation resource.
+     */
+    EvaluationFormArn: ARN;
+    /**
+     * The version of the updated evaluation form resource.
+     */
+    EvaluationFormVersion: VersionNumber;
+  }
   export type UpdateHoursOfOperationDescription = string;
   export interface UpdateHoursOfOperationRequest {
     /**
@@ -7943,6 +8972,7 @@ declare namespace Connect {
   export type UserSummaryList = UserSummary[];
   export type UserTagMap = {[key: string]: String};
   export type Value = number;
+  export type VersionNumber = number;
   export interface Vocabulary {
     /**
      * A unique name of the custom vocabulary.