analytica-frontend-lib 1.7.20 → 1.7.21

package/dist/{chunk-KBWT73XY.mjs.map → chunk-OES54VU6.mjs.map}

@@ -1 +1 @@
-{"version":3,"sources":["../src/components/SupportChatWidget/SupportChatWidget.tsx","../src/hooks/useSupportChat.ts","../src/components/SupportChatWidget/SupportChatContactForm.tsx","../src/components/SupportChatWidget/SupportChatArticleView.tsx","../src/components/SupportChatWidget/supportChatContent.tsx","../src/components/SupportChatWidget/NativeSupportChat.tsx","../src/components/SupportChatWidget/guestSupportChatAdapter.ts","../src/components/SupportChatWidget/mockSupportChatAdapter.ts"],"sourcesContent":["import {\n  useCallback,\n  useEffect,\n  useRef,\n  useState,\n  type ChangeEvent,\n  type KeyboardEvent,\n} from 'react';\nimport {\n  ChatCircleDotsIcon,\n  MinusIcon,\n  PaperclipIcon,\n  PaperPlaneTiltIcon,\n  XIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport { useSupportChat } from '../../hooks/useSupportChat';\nimport { SupportChatContactForm } from './SupportChatContactForm';\nimport { SupportChatArticleView } from './SupportChatArticleView';\nimport {\n  AttachmentList,\n  MessageText,\n  PendingAttachment,\n  SUPPORT_CHAT_ACCEPT,\n  pickAttachments,\n} from './supportChatContent';\nimport { SupportType } from '../../types/support';\nimport {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_MAX_ATTACHMENTS,\n  type SupportChatAdapter,\n  type SupportChatFlags,\n  type SupportChatMessage,\n  type SupportChatTheme,\n  type SupportChatUser,\n} from '../../types/supportChat';\nimport { cn } from '../../utils/utils';\n\n/** Visibility of the chat window */\nexport type SupportChatWindowState = 'closed' | 'open' | 'minimized';\n\nexport interface SupportChatWidgetProps {\n  /** Data layer (createMockSupportChatAdapter for now) */\n  adapter: SupportChatAdapter;\n  /** App the widget runs in, sent with the ticket (e.g. \"login\", \"backoffice\") */\n  channel: string;\n  institutionId?: string;\n  /** Logged user; omit for visitors */\n  user?: SupportChatUser;\n  flags?: SupportChatFlags;\n  theme?: SupportChatTheme;\n  onOpen?: () => void;\n  onSend?: (message: SupportChatMessage) => void;\n  /**\n   * Called when the window is closed with X. Closing only hides it: the\n   * conversation stays connected and new replies count as unread.\n   */\n  onClose?: () => void;\n  /**\n   * Link of a FAQ article, e.g. `(id) => '/artigo/' + id`. With it, the\n   * \"Baseado na FAQ\" line under an AI answer opens the article; without it\n   * the line only names the article.\n   */\n  faqArticleUrl?: (articleId: string) => string;\n}\n\n/** Label read by screen readers on the unread badge of the launcher */\nconst formatNewMessagesLabel = (count: number): string =>\n  count === 1 ? '1 nova mensagem' : `${count} novas mensagens`;\n\n/** The requester side of the conversation (user or visitor) */\nconst isOwnMessage = (message: SupportChatMessage) =>\n  message.senderRole === SUPPORT_CHAT_AUTHOR.USER ||\n  message.senderRole === SUPPORT_CHAT_AUTHOR.GUEST;\n\nconst formatTime = (createdAt: string) =>\n  new Date(createdAt).toLocaleTimeString('pt-BR', {\n    hour: '2-digit',\n    minute: '2-digit',\n  });\n\n/** \"Baseado na FAQ: <title>\" under an AI answer, linked when possible */\nconst FaqReference = ({\n  faq,\n  faqArticleUrl,\n  onOpenArticle,\n}: {\n  faq: { id: string; title: string };\n  faqArticleUrl?: (articleId: string) => string;\n  onOpenArticle?: (article: { id: string; title: string }) => void;\n}) => {\n  const linked = !!onOpenArticle || !!faqArticleUrl;\n  const label = (\n    <Text\n      as=\"span\"\n      size=\"xs\"\n      color=\"text-primary-700\"\n      className={cn(linked && 'underline')}\n    >\n      Baseado na FAQ: {faq.title}\n    </Text>\n  );\n  let content = label;\n  if (onOpenArticle) {\n    // Opens inside the chat, like the Zendesk messenger (no new tab)\n    content = (\n      <a\n        href={faqArticleUrl?.(faq.id) ?? '#'}\n        onClick={(event) => {\n          event.preventDefault();\n          onOpenArticle(faq);\n        }}\n      >\n        {label}\n      </a>\n    );\n  } else if (faqArticleUrl) {\n    content = (\n      <a href={faqArticleUrl(faq.id)} target=\"_blank\" rel=\"noreferrer\">\n        {label}\n      </a>\n    );\n  }\n  return (\n    <div data-testid=\"support-chat-faq\" className=\"mt-1 max-w-[80%]\">\n      {content}\n    </div>\n  );\n};\n\nconst MessageBubble = ({\n  message,\n  faqArticleUrl,\n  onOpenArticle,\n}: {\n  message: SupportChatMessage;\n  faqArticleUrl?: (articleId: string) => string;\n  onOpenArticle?: (article: { id: string; title?: string }) => void;\n}) => {\n  const own = isOwnMessage(message);\n  return (\n    <div\n      className={cn(\n        'flex flex-col mb-3 transition-opacity',\n        own ? 'items-end' : 'items-start',\n        message.pending && 'opacity-60'\n      )}\n      aria-busy={message.pending || undefined}\n    >\n      {!own && (\n        <Text size=\"xs\" className=\"text-text-500 mb-1\">\n          {message.senderName}\n        </Text>\n      )}\n      <div\n        className={cn(\n          'max-w-[80%] rounded-2xl whitespace-pre-wrap break-words',\n          // Image-only messages show the image without the colored bubble\n          message.content\n            ? cn(\n                'px-4 py-2',\n                own\n                  ? 'bg-primary-500 text-white rounded-br-md'\n                  : 'bg-background-100 text-text-900 rounded-bl-md'\n              )\n            : 'text-text-900'\n        )}\n      >\n        {message.content && (\n          <MessageText\n            text={message.content}\n            onOpenArticle={\n              onOpenArticle ? (id) => onOpenArticle({ id }) : undefined\n            }\n          />\n        )}\n        {message.attachments.length > 0 && (\n          <AttachmentList items={message.attachments} />\n        )}\n      </div>\n      {message.faq && (\n        <FaqReference\n          faq={message.faq}\n          faqArticleUrl={faqArticleUrl}\n          onOpenArticle={onOpenArticle}\n        />\n      )}\n      <Text size=\"xs\" className=\"text-text-400 mt-1\">\n        {message.pending ? 'Enviando…' : formatTime(message.createdAt)}\n      </Text>\n    </div>\n  );\n};\n\n/**\n * Floating support chat (native support, the Zendesk replacement).\n * Renders nothing when disabled or when the institution uses Zendesk.\n */\nexport const SupportChatWidget = ({\n  flags,\n  ...props\n}: SupportChatWidgetProps) => {\n  const hidden =\n    flags?.enabled === false ||\n    flags?.chat === false ||\n    flags?.supportType === SupportType.ZENDESK;\n\n  if (hidden) return null;\n  return <SupportChatWidgetContent {...props} />;\n};\n\nconst SupportChatWidgetContent = ({\n  adapter,\n  channel,\n  institutionId,\n  user,\n  theme,\n  onOpen,\n  onSend,\n  onClose,\n  faqArticleUrl,\n}: Omit<SupportChatWidgetProps, 'flags'>) => {\n  const [windowState, setWindowState] =\n    useState<SupportChatWindowState>('closed');\n  const [draft, setDraft] = useState('');\n  const [files, setFiles] = useState<File[]>([]);\n  const [fileError, setFileError] = useState<string | null>(null);\n  const [unread, setUnread] = useState(0);\n  // FAQ article open inside the chat (the conversation stays as it was)\n  const [article, setArticle] = useState<{ id: string; title?: string } | null>(\n    null\n  );\n  const [expanded, setExpanded] = useState(false);\n  const listRef = useRef<HTMLDivElement>(null);\n  const fileInputRef = useRef<HTMLInputElement>(null);\n  const seenCount = useRef(0);\n\n  const { messages, sending, error, closed, send, updateContact, reset } =\n    useSupportChat({\n      adapter,\n      channel,\n      institutionId,\n      user,\n    });\n  const [savedContactRequests, setSavedContactRequests] = useState<string[]>(\n    []\n  );\n\n  // Latest AI request for name/e-mail: the form goes under it, and the\n  // composer waits until it is sent\n  const contactRequest = updateContact\n    ? [...messages].reverse().find((message) => message.contactRequest?.length)\n    : undefined;\n  const awaitingContact =\n    !!contactRequest && !savedContactRequests.includes(contactRequest.id);\n\n  const isOpen = windowState === 'open';\n\n  const canOpenArticle = !!adapter.getArticle && !!institutionId;\n  const loadArticle = useCallback(\n    (articleId: string) => {\n      if (!adapter.getArticle || !institutionId) {\n        return Promise.reject(new Error('Artigo indisponível'));\n      }\n      // Called on the adapter so a class-based adapter keeps its `this`\n      return adapter.getArticle(institutionId, articleId);\n    },\n    [adapter, institutionId]\n  );\n  const openArticle = canOpenArticle\n    ? (target: { id: string; title?: string }) => {\n        setArticle(target);\n        setExpanded(true);\n      }\n    : undefined;\n  const closeArticle = () => {\n    setArticle(null);\n    setExpanded(false);\n  };\n  const title = theme?.title ?? 'Suporte';\n  const left = theme?.position === 'bottom-left';\n  const accentStyle = theme?.primaryColor\n    ? { backgroundColor: theme.primaryColor }\n    : undefined;\n\n  // Count the support replies that arrive while the window is not visible\n  useEffect(() => {\n    const fresh = messages.slice(seenCount.current);\n    seenCount.current = messages.length;\n    if (isOpen) return;\n    const replies = fresh.filter((message) => !isOwnMessage(message)).length;\n    if (replies) setUnread((count) => count + replies);\n  }, [messages, isOpen]);\n\n  useEffect(() => {\n    if (!isOpen || article) return;\n    setUnread(0);\n    listRef.current?.scrollTo?.({ top: listRef.current.scrollHeight });\n  }, [isOpen, messages, article]);\n\n  const open = () => {\n    setWindowState('open');\n    onOpen?.();\n  };\n\n  const close = () => {\n    setWindowState('closed');\n    onClose?.();\n  };\n\n  /** Drop a finished conversation so the next message opens a new ticket */\n  const startOver = () => {\n    setDraft('');\n    setFiles([]);\n    setFileError(null);\n    setUnread(0);\n    seenCount.current = 0;\n    setSavedContactRequests([]);\n    reset();\n  };\n\n  const submit = async () => {\n    const content = draft;\n    const pending = files;\n    if (!content.trim() && pending.length === 0) return;\n    setDraft('');\n    setFiles([]);\n    setFileError(null);\n    const message = await send(content, pending);\n    if (message) {\n      onSend?.(message);\n    } else {\n      setDraft(content);\n      setFiles(pending);\n    }\n  };\n\n  const handleFiles = (event: ChangeEvent<HTMLInputElement>) => {\n    const { accepted, problem } = pickAttachments(\n      files,\n      Array.from(event.target.files ?? [])\n    );\n    setFiles(accepted);\n    setFileError(problem);\n    event.target.value = '';\n  };\n\n  const handleKeyDown = (event: KeyboardEvent<HTMLTextAreaElement>) => {\n    if (event.key === 'Enter' && !event.shiftKey) {\n      event.preventDefault();\n      void submit();\n    }\n  };\n\n  return (\n    <div\n      className={cn(\n        'fixed bottom-4 z-50 flex flex-col gap-3',\n        left ? 'left-4 items-start' : 'right-4 items-end'\n      )}\n    >\n      {isOpen && (\n        <section\n          role=\"dialog\"\n          aria-label={title}\n          className={cn(\n            'max-w-[calc(100vw-2rem)] max-h-[calc(100vh-6rem)] flex flex-col bg-background rounded-2xl shadow-lg border border-border-100 overflow-hidden transition-[width,height]',\n            expanded ? 'w-[720px] h-[615px]' : 'w-[360px] h-[520px]'\n          )}\n        >\n          {article ? (\n            <SupportChatArticleView\n              articleId={article.id}\n              initialTitle={article.title}\n              loadArticle={loadArticle}\n              expanded={expanded}\n              onToggleExpanded={() => setExpanded((value) => !value)}\n              onBack={closeArticle}\n              externalUrl={faqArticleUrl?.(article.id)}\n              accentStyle={accentStyle}\n            />\n          ) : (\n            <>\n              <header\n                className=\"flex items-center justify-between px-4 py-3 bg-primary-500 text-white\"\n                style={accentStyle}\n              >\n                <Text size=\"md\" weight=\"semibold\" color=\"\">\n                  {title}\n                </Text>\n                <div className=\"flex items-center gap-1\">\n                  <Button\n                    variant=\"raw\"\n                    aria-label=\"Minimizar\"\n                    onClick={() => setWindowState('minimized')}\n                    className=\"p-1 rounded hover:bg-white/20\"\n                  >\n                    <MinusIcon size={18} />\n                  </Button>\n                  <Button\n                    variant=\"raw\"\n                    aria-label=\"Fechar\"\n                    onClick={close}\n                    className=\"p-1 rounded hover:bg-white/20\"\n                  >\n                    <XIcon size={18} />\n                  </Button>\n                </div>\n              </header>\n\n              <div ref={listRef} className=\"flex-1 overflow-y-auto px-4 py-3\">\n                {messages.length === 0 ? (\n                  <Text size=\"sm\" className=\"text-text-500 text-center mt-8\">\n                    Olá! Como podemos te ajudar?\n                  </Text>\n                ) : (\n                  messages.map((message) => (\n                    <div key={message.id}>\n                      <MessageBubble\n                        message={message}\n                        faqArticleUrl={faqArticleUrl}\n                        onOpenArticle={openArticle}\n                      />\n                      {updateContact &&\n                        message.id === contactRequest?.id &&\n                        message.contactRequest && (\n                          <SupportChatContactForm\n                            fields={message.contactRequest}\n                            accentColor={theme?.primaryColor}\n                            onSubmit={async (contact) => {\n                              const ok = await updateContact(contact);\n                              if (ok) {\n                                setSavedContactRequests((ids) => [\n                                  ...ids,\n                                  message.id,\n                                ]);\n                              }\n                              return ok;\n                            }}\n                          />\n                        )}\n                    </div>\n                  ))\n                )}\n              </div>\n\n              {(fileError || error) && (\n                <Text\n                  size=\"xs\"\n                  role=\"alert\"\n                  className=\"px-4 py-2 text-error-700 bg-error-50\"\n                >\n                  {fileError ?? error}\n                </Text>\n              )}\n\n              {closed ? (\n                <div className=\"flex flex-col items-center gap-2 px-4 py-3 border-t border-border-100\">\n                  <Text size=\"sm\" color=\"text-text-500\" className=\"text-center\">\n                    Este atendimento foi encerrado.\n                  </Text>\n                  <Button variant=\"link\" size=\"small\" onClick={startOver}>\n                    Iniciar nova conversa\n                  </Button>\n                </div>\n              ) : (\n                <form\n                  className=\"flex flex-col gap-2 px-3 py-3 border-t border-border-100\"\n                  onSubmit={(event) => {\n                    event.preventDefault();\n                    void submit();\n                  }}\n                >\n                  {files.length > 0 && (\n                    <div className=\"flex flex-wrap gap-2\">\n                      {files.map((file, index) => (\n                        <PendingAttachment\n                          key={`${file.name}-${index}`}\n                          file={file}\n                          onRemove={() =>\n                            setFiles((list) =>\n                              list.filter((_, i) => i !== index)\n                            )\n                          }\n                        />\n                      ))}\n                    </div>\n                  )}\n                  <div className=\"flex items-end gap-2\">\n                    <input\n                      ref={fileInputRef}\n                      type=\"file\"\n                      accept={SUPPORT_CHAT_ACCEPT}\n                      multiple\n                      hidden\n                      data-testid=\"support-chat-file-input\"\n                      onChange={handleFiles}\n                    />\n                    <Button\n                      variant=\"raw\"\n                      aria-label=\"Anexar arquivo\"\n                      disabled={\n                        sending ||\n                        awaitingContact ||\n                        files.length >= SUPPORT_CHAT_MAX_ATTACHMENTS\n                      }\n                      onClick={() => fileInputRef.current?.click()}\n                      className=\"p-2 rounded-full text-text-600 hover:bg-background-100 disabled:opacity-50\"\n                    >\n                      <PaperclipIcon size={20} />\n                    </Button>\n                    <textarea\n                      aria-label=\"Mensagem\"\n                      placeholder={\n                        awaitingContact\n                          ? 'Preencha seus dados acima'\n                          : 'Digite sua mensagem'\n                      }\n                      disabled={awaitingContact}\n                      rows={1}\n                      value={draft}\n                      onChange={(event) => setDraft(event.target.value)}\n                      onKeyDown={handleKeyDown}\n                      className=\"flex-1 resize-none rounded-xl border border-border-300 px-3 py-2 text-sm text-text-900 focus:outline-none focus:border-primary-500 max-h-28\"\n                    />\n                    <Button\n                      variant=\"raw\"\n                      type=\"submit\"\n                      aria-label=\"Enviar\"\n                      disabled={\n                        sending ||\n                        awaitingContact ||\n                        (!draft.trim() && files.length === 0)\n                      }\n                      className=\"p-2 rounded-full bg-primary-500 text-white disabled:opacity-50\"\n                      style={accentStyle}\n                    >\n                      <PaperPlaneTiltIcon size={18} />\n                    </Button>\n                  </div>\n                </form>\n              )}\n            </>\n          )}\n        </section>\n      )}\n\n      {!isOpen && (\n        <Button\n          variant=\"raw\"\n          aria-label={`Abrir ${title.toLowerCase()}`}\n          onClick={open}\n          className=\"relative w-14 h-14 rounded-full bg-primary-500 text-white shadow-lg flex items-center justify-center hover:brightness-110\"\n          style={accentStyle}\n        >\n          <ChatCircleDotsIcon size={28} />\n          {unread > 0 && (\n            <Text\n              as=\"span\"\n              size=\"xs\"\n              color=\"text-white\"\n              aria-label={formatNewMessagesLabel(unread)}\n              className=\"absolute -top-1 -right-1 min-w-5 h-5 px-1 rounded-full bg-error-500 flex items-center justify-center\"\n            >\n              {unread}\n            </Text>\n          )}\n        </Button>\n      )}\n    </div>\n  );\n};\n","import { useCallback, useEffect, useRef, useState } from 'react';\nimport {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatContact,\n  type SupportChatEvent,\n  type SupportChatMessage,\n  type SupportChatTicket,\n  type SupportChatUser,\n} from '../types/supportChat';\n\nexport interface UseSupportChatConfig {\n  adapter: SupportChatAdapter;\n  channel: string;\n  institutionId?: string;\n  user?: SupportChatUser;\n}\n\nexport interface UseSupportChatReturn {\n  ticket: SupportChatTicket | null;\n  messages: SupportChatMessage[];\n  sending: boolean;\n  error: string | null;\n  /** Ticket resolved: no more messages can be sent */\n  closed: boolean;\n  /** Send a message (text and/or files); the first one opens the ticket */\n  send: (content: string, files?: File[]) => Promise<SupportChatMessage | null>;\n  /**\n   * Save the contact typed in the form shown under the AI request. Resolves\n   * false (and sets `error`) when it fails. Undefined when the adapter cannot\n   * save it.\n   */\n  updateContact?: (contact: SupportChatContact) => Promise<boolean>;\n  /** Forget the current conversation */\n  reset: () => void;\n}\n\nlet pendingSequence = 0;\n\n/**\n * Message shown right away while it is being sent (optimistic rendering).\n * Images use local object URLs, released when the real message arrives.\n */\nconst buildPendingMessage = (\n  content: string,\n  files: File[],\n  user?: SupportChatUser\n): SupportChatMessage => {\n  pendingSequence += 1;\n  return {\n    id: `pending-${pendingSequence}`,\n    senderId: SUPPORT_CHAT_GUEST_SENDER_ID,\n    senderName: user?.name || 'Você',\n    senderPhoto: null,\n    senderRole: user?.email\n      ? SUPPORT_CHAT_AUTHOR.USER\n      : SUPPORT_CHAT_AUTHOR.GUEST,\n    content,\n    messageType: 'text',\n    createdAt: new Date().toISOString(),\n    attachments: files.map((file, index) => ({\n      id: `pending-${pendingSequence}-${index}`,\n      url: URL.createObjectURL(file),\n      fileName: file.name,\n      mimeType: file.type,\n      size: file.size,\n    })),\n    pending: true,\n  };\n};\n\nconst releasePending = (message: SupportChatMessage) =>\n  message.attachments.forEach((item) => URL.revokeObjectURL(item.url));\n\nconst getErrorMessage = (error: unknown) =>\n  error instanceof Error ? error.message : 'Não foi possível enviar a mensagem';\n\n/** Add or replace a message, keeping the list ordered by arrival */\nconst upsertMessage = (\n  list: SupportChatMessage[],\n  message: SupportChatMessage\n): SupportChatMessage[] =>\n  list.some((item) => item.id === message.id)\n    ? list.map((item) => (item.id === message.id ? message : item))\n    : [...list, message];\n\n/**\n * State of a support conversation on top of a SupportChatAdapter.\n * The REST-like calls write; the subscription only applies the events,\n * so a message received both ways is stored once.\n */\nexport const useSupportChat = ({\n  adapter,\n  channel,\n  institutionId,\n  user,\n}: UseSupportChatConfig): UseSupportChatReturn => {\n  const [ticket, setTicket] = useState<SupportChatTicket | null>(null);\n  const [messages, setMessages] = useState<SupportChatMessage[]>([]);\n  const [sending, setSending] = useState(false);\n  const [error, setError] = useState<string | null>(null);\n  const sendingRef = useRef(false);\n\n  const ticketId = ticket?.id;\n\n  useEffect(() => {\n    if (!ticketId) return;\n\n    const handleEvent = (event: SupportChatEvent) => {\n      switch (event.type) {\n        case 'new_message':\n          setMessages((list) => upsertMessage(list, event.payload.message));\n          break;\n        case 'message_updated':\n          setMessages((list) =>\n            list.map((item) =>\n              item.id === event.payload.messageId\n                ? { ...item, content: event.payload.content }\n                : item\n            )\n          );\n          break;\n        case 'ticket_updated': {\n          const { ticketId: id, ...rest } = event.payload;\n          setTicket((current) =>\n            current?.id === id ? { ...current, ...rest } : current\n          );\n          break;\n        }\n        case 'error':\n          setError(event.payload.message);\n          break;\n      }\n    };\n\n    return adapter.subscribe(ticketId, handleEvent);\n  }, [adapter, ticketId]);\n\n  const send = useCallback(\n    async (content: string, files: File[] = []) => {\n      const text = content.trim();\n      if ((!text && files.length === 0) || sendingRef.current) return null;\n\n      sendingRef.current = true;\n      setSending(true);\n      setError(null);\n\n      const pending = buildPendingMessage(text, files, user);\n      setMessages((list) => [...list, pending]);\n      // Swap the optimistic message for the confirmed ones\n      const confirm = (confirmed: SupportChatMessage[]) =>\n        setMessages((list) =>\n          confirmed.reduce(\n            upsertMessage,\n            list.filter((item) => item.id !== pending.id)\n          )\n        );\n\n      try {\n        if (ticketId) {\n          const message = await adapter.sendMessage(ticketId, text, files);\n          confirm([message]);\n          return message;\n        }\n\n        const started = await adapter.startConversation({\n          message: text,\n          channel,\n          institutionId,\n          requesterName: user?.name,\n          email: user?.email,\n          files,\n        });\n        setTicket(started.ticket);\n        confirm(started.messages);\n        return started.messages[started.messages.length - 1] ?? null;\n      } catch (sendError) {\n        setMessages((list) => list.filter((item) => item.id !== pending.id));\n        setError(getErrorMessage(sendError));\n        return null;\n      } finally {\n        releasePending(pending);\n        sendingRef.current = false;\n        setSending(false);\n      }\n    },\n    [adapter, channel, institutionId, ticketId, user]\n  );\n\n  const updateContact = useCallback(\n    async (contact: SupportChatContact) => {\n      if (!ticketId || !adapter.updateContact) return false;\n      setError(null);\n      try {\n        await adapter.updateContact(ticketId, contact);\n        return true;\n      } catch (contactError) {\n        setError(\n          (contactError as { response?: { status?: number } } | null)?.response\n            ?.status === 409\n            ? 'O e-mail deste atendimento já foi informado'\n            : 'Não foi possível salvar seus dados. Tente de novo.'\n        );\n        return false;\n      }\n    },\n    [adapter, ticketId]\n  );\n\n  const reset = useCallback(() => {\n    setTicket(null);\n    setMessages([]);\n    setError(null);\n  }, []);\n\n  return {\n    ticket,\n    messages,\n    sending,\n    error,\n    closed: ticket?.status === SUPPORT_CHAT_STATUS.FECHADO,\n    send,\n    updateContact: adapter.updateContact ? updateContact : undefined,\n    reset,\n  };\n};\n","import { useState, type FormEvent } from 'react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport Input from '../Input/Input';\nimport type {\n  SupportChatContact,\n  SupportChatContactField,\n} from '../../types/supportChat';\n\nexport interface SupportChatContactFormProps {\n  /** Fields the AI asked for, in order (one step each) */\n  fields: SupportChatContactField[];\n  /** Saves the contact; resolves true when it worked */\n  onSubmit: (contact: SupportChatContact) => Promise<boolean>;\n  /** Accent color of the theme, for the button */\n  accentColor?: string;\n}\n\nconst STEPS: Record<\n  SupportChatContactField,\n  { label: string; type: string; autoComplete: string; placeholder: string }\n> = {\n  name: {\n    label: 'Seu nome',\n    type: 'text',\n    autoComplete: 'name',\n    placeholder: 'Como podemos te chamar?',\n  },\n  email: {\n    label: 'Seu e-mail',\n    type: 'email',\n    autoComplete: 'email',\n    placeholder: 'nome@exemplo.com',\n  },\n};\n\nconst EMAIL_PATTERN = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n\n/** Problem with a typed value, or null when it can be sent */\nconst validate = (\n  field: SupportChatContactField,\n  value: string\n): string | null => {\n  if (field === 'name') {\n    return value.length >= 2 ? null : 'Digite seu nome';\n  }\n  return EMAIL_PATTERN.test(value) ? null : 'Digite um e-mail válido';\n};\n\n/**\n * Step-by-step form for the contact the AI asks on the first contact (name,\n * then e-mail), shown under the AI message like the Zendesk pre-chat form.\n * The values go to the backend as fields, not as a chat message. Once sent,\n * it shows what was saved.\n */\nexport const SupportChatContactForm = ({\n  fields,\n  onSubmit,\n  accentColor,\n}: SupportChatContactFormProps) => {\n  const [step, setStep] = useState(0);\n  const [values, setValues] = useState<Record<string, string>>({});\n  const [problem, setProblem] = useState<string | null>(null);\n  const [saving, setSaving] = useState(false);\n  const [saved, setSaved] = useState(false);\n\n  const field = fields[step];\n  const config = STEPS[field];\n  const value = values[field] ?? '';\n  const isLast = step === fields.length - 1;\n\n  if (saved) {\n    return (\n      <div\n        data-testid=\"support-chat-contact-saved\"\n        className=\"mb-3 ml-1 flex max-w-[85%] flex-col gap-1 rounded-2xl border border-border-100 px-4 py-3\"\n      >\n        {fields.map((item) => (\n          <Text key={item} size=\"xs\" color=\"text-text-600\">\n            {STEPS[item].label}:{' '}\n            <Text as=\"span\" size=\"xs\" weight=\"semibold\" color=\"text-text-900\">\n              {values[item]}\n            </Text>\n          </Text>\n        ))}\n      </div>\n    );\n  }\n\n  const advance = async (event: FormEvent) => {\n    event.preventDefault();\n    const typed = field === 'email' ? value.trim().toLowerCase() : value.trim();\n    const error = validate(field, typed);\n    setProblem(error);\n    if (error) return;\n\n    const next = { ...values, [field]: typed };\n    setValues(next);\n    if (!isLast) {\n      setStep(step + 1);\n      return;\n    }\n\n    setSaving(true);\n    const ok = await onSubmit({\n      ...(next.name ? { requesterName: next.name } : {}),\n      ...(next.email ? { email: next.email } : {}),\n    });\n    setSaving(false);\n    if (ok) setSaved(true);\n  };\n\n  const inputId = `support-chat-contact-${field}`;\n\n  return (\n    <form\n      aria-label=\"Seus dados\"\n      noValidate\n      onSubmit={(event) => void advance(event)}\n      className=\"mb-3 ml-1 flex max-w-[85%] flex-col gap-3 rounded-2xl border border-border-100 px-4 py-3\"\n    >\n      <Input\n        id={inputId}\n        key={field}\n        label={config.label}\n        variant=\"rounded\"\n        size=\"small\"\n        type={config.type}\n        autoComplete={config.autoComplete}\n        placeholder={config.placeholder}\n        value={value}\n        autoFocus\n        disabled={saving}\n        errorMessage={problem ?? undefined}\n        onChange={(event) =>\n          setValues((current) => ({ ...current, [field]: event.target.value }))\n        }\n      />\n      <div className=\"flex items-center justify-between\">\n        <Text size=\"xs\" color=\"text-text-500\">\n          {fields.length > 1 ? `${step + 1} de ${fields.length}` : ''}\n        </Text>\n        <Button\n          type=\"submit\"\n          size=\"small\"\n          disabled={saving}\n          style={accentColor ? { backgroundColor: accentColor } : undefined}\n        >\n          {isLast ? 'Enviar' : 'Avançar'}\n        </Button>\n      </div>\n    </form>\n  );\n};\n","import { useEffect, useMemo, useRef, useState } from 'react';\nimport {\n  ArrowLeftIcon,\n  ArrowSquareOutIcon,\n  ArrowsInSimpleIcon,\n  ArrowsOutSimpleIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport { ArticleContent } from '../ArticleContent/ArticleContent';\nimport { embedVideoLinks } from '../../utils/videoEmbed';\nimport type { SupportChatArticle } from '../../types/supportChat';\nimport { cn } from '../../utils/utils';\n\nexport interface SupportChatArticleViewProps {\n  /** Article to show */\n  articleId: string;\n  /** Title known from the chat, shown while the article loads */\n  initialTitle?: string;\n  /** Loads the article (adapter.getArticle bound to the institution) */\n  loadArticle: (articleId: string) => Promise<SupportChatArticle>;\n  /** Whether the chat window is in the wide mode */\n  expanded: boolean;\n  onToggleExpanded: () => void;\n  /** Back to the conversation (it is kept as it was) */\n  onBack: () => void;\n  /** Page of the article in the help center, for \"Abrir em nova aba\" */\n  externalUrl?: string;\n  /** Header background (theme) */\n  accentStyle?: { backgroundColor: string };\n}\n\nconst formatUpdatedAt = (iso: string) =>\n  new Date(iso).toLocaleDateString('pt-BR', {\n    day: '2-digit',\n    month: '2-digit',\n    year: 'numeric',\n  });\n\n/**\n * FAQ article read inside the support chat, like the Zendesk messenger: the\n * conversation is replaced by the article (no new tab), with back,\n * expand/reduce and open-in-new-tab controls. The big title moves to the\n * header once it scrolls out of view. YouTube/Vimeo links of the article\n * become players.\n */\nexport const SupportChatArticleView = ({\n  articleId,\n  initialTitle,\n  loadArticle,\n  expanded,\n  onToggleExpanded,\n  onBack,\n  externalUrl,\n  accentStyle,\n}: SupportChatArticleViewProps) => {\n  const [article, setArticle] = useState<SupportChatArticle | null>(null);\n  const [failed, setFailed] = useState(false);\n  const [titleHidden, setTitleHidden] = useState(false);\n  const titleRef = useRef<HTMLHeadingElement>(null);\n\n  useEffect(() => {\n    let active = true;\n    setArticle(null);\n    setFailed(false);\n    loadArticle(articleId)\n      .then((loaded) => {\n        if (active) setArticle(loaded);\n      })\n      .catch(() => {\n        if (active) setFailed(true);\n      });\n    return () => {\n      active = false;\n    };\n  }, [articleId, loadArticle]);\n\n  // The big title leaves the screen → show it in the header\n  useEffect(() => {\n    const title = titleRef.current;\n    if (!title || typeof IntersectionObserver === 'undefined') {\n      return undefined;\n    }\n    const observer = new IntersectionObserver(([entry]) =>\n      setTitleHidden(!entry.isIntersecting)\n    );\n    observer.observe(title);\n    return () => observer.disconnect();\n  }, [article]);\n\n  const html = useMemo(\n    () => (article ? embedVideoLinks(article.body) : ''),\n    [article]\n  );\n  const title = article?.title ?? initialTitle ?? 'Artigo';\n\n  return (\n    <div\n      data-testid=\"support-chat-article\"\n      className=\"flex min-h-0 flex-1 flex-col\"\n    >\n      <header\n        className=\"flex items-center gap-1 px-2 py-2 bg-primary-500 text-white\"\n        style={accentStyle}\n      >\n        <Button\n          variant=\"raw\"\n          aria-label=\"Voltar para a janela de mensagens\"\n          onClick={onBack}\n          className=\"p-1 rounded hover:bg-white/20\"\n        >\n          <ArrowLeftIcon size={18} />\n        </Button>\n        <Text\n          as=\"span\"\n          size=\"sm\"\n          weight=\"semibold\"\n          color=\"\"\n          aria-hidden={!titleHidden || undefined}\n          className={cn(\n            'min-w-0 flex-1 truncate transition-opacity',\n            titleHidden ? 'opacity-100' : 'opacity-0'\n          )}\n        >\n          {title}\n        </Text>\n        <Button\n          variant=\"raw\"\n          aria-label={expanded ? 'Reduzir artigo' : 'Expandir artigo'}\n          onClick={onToggleExpanded}\n          className=\"p-1 rounded hover:bg-white/20\"\n        >\n          {expanded ? (\n            <ArrowsInSimpleIcon size={18} />\n          ) : (\n            <ArrowsOutSimpleIcon size={18} />\n          )}\n        </Button>\n        {externalUrl && (\n          <a\n            href={externalUrl}\n            target=\"_blank\"\n            rel=\"noreferrer\"\n            aria-label=\"Abrir em nova aba\"\n            className=\"p-1 rounded hover:bg-white/20\"\n          >\n            <ArrowSquareOutIcon size={18} />\n          </a>\n        )}\n      </header>\n\n      <div className=\"flex-1 overflow-y-auto px-5 py-4\">\n        <Text\n          as=\"h2\"\n          ref={titleRef}\n          size=\"xl\"\n          weight=\"bold\"\n          color=\"text-text-950\"\n        >\n          {title}\n        </Text>\n        {article?.updatedAt && (\n          <Text size=\"xs\" color=\"text-text-500\" className=\"mt-1\">\n            Atualizado em {formatUpdatedAt(article.updatedAt)}\n          </Text>\n        )}\n\n        <div className=\"mt-4\">\n          {failed && (\n            <Text size=\"sm\" role=\"alert\" color=\"text-error-700\">\n              Não foi possível abrir o artigo.\n            </Text>\n          )}\n          {!failed && !article && (\n            <Text size=\"sm\" color=\"text-text-500\">\n              Carregando…\n            </Text>\n          )}\n          {article && <ArticleContent html={html} />}\n        </div>\n      </div>\n    </div>\n  );\n};\n","import { useEffect, useState, type ReactNode } from 'react';\nimport {\n  FileIcon,\n  FilePdfIcon,\n  FileVideoIcon,\n  XIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport {\n  SUPPORT_CHAT_ATTACHMENT_RULES,\n  SUPPORT_CHAT_MAX_ATTACHMENTS,\n  type SupportChatAttachment,\n} from '../../types/supportChat';\n\n/** Value of the `accept` attribute of the file picker */\nexport const SUPPORT_CHAT_ACCEPT = Object.keys(\n  SUPPORT_CHAT_ATTACHMENT_RULES\n).join(',');\n\nconst isImage = (mimeType?: string) => Boolean(mimeType?.startsWith('image/'));\nconst isVideo = (mimeType?: string) => Boolean(mimeType?.startsWith('video/'));\n\nconst formatSize = (bytes: number) => `${Math.round(bytes / (1024 * 1024))} MB`;\n\n/**\n * Keep the files the backend accepts (type, size and count) and say why the\n * others were left out.\n * @param current - Files already picked\n * @param picked - Files just chosen\n * @returns The accepted files and the last problem found, if any\n */\nexport const pickAttachments = (current: File[], picked: File[]) => {\n  const accepted = [...current];\n  let problem: string | null = null;\n  for (const file of picked) {\n    const maxBytes = SUPPORT_CHAT_ATTACHMENT_RULES[file.type];\n    if (!maxBytes) {\n      problem =\n        'Envie imagens (JPG, PNG, GIF, WEBP), PDF ou vídeo (MP4, WEBM, MOV)';\n    } else if (file.size > maxBytes) {\n      problem = `${file.name} passa de ${formatSize(maxBytes)}`;\n    } else if (accepted.length >= SUPPORT_CHAT_MAX_ATTACHMENTS) {\n      problem = `Máximo de ${SUPPORT_CHAT_MAX_ATTACHMENTS} arquivos por mensagem`;\n    } else {\n      accepted.push(file);\n    }\n  }\n  return { accepted, problem };\n};\n\nconst FileTypeIcon = ({ mimeType }: { mimeType?: string }) => {\n  if (mimeType === 'application/pdf') return <FilePdfIcon size={18} />;\n  if (isVideo(mimeType)) return <FileVideoIcon size={18} />;\n  return <FileIcon size={18} />;\n};\n\n/** Files of a message: images and videos inline, other files as links */\nexport const AttachmentList = ({\n  items,\n}: {\n  items: SupportChatAttachment[];\n}) => (\n  <div className=\"flex flex-wrap gap-2 first:mt-0 mt-1\">\n    {items.map((item) => {\n      if (isImage(item.mimeType)) {\n        return (\n          <a key={item.id} href={item.url} target=\"_blank\" rel=\"noreferrer\">\n            <img\n              src={item.url}\n              alt={item.fileName}\n              className=\"max-w-[200px] max-h-[200px] rounded-lg object-cover\"\n            />\n          </a>\n        );\n      }\n      if (isVideo(item.mimeType)) {\n        return (\n          <video\n            key={item.id}\n            src={item.url}\n            controls\n            preload=\"metadata\"\n            aria-label={item.fileName}\n            className=\"max-w-[240px] max-h-[200px] rounded-lg bg-black\"\n          />\n        );\n      }\n      return (\n        <a\n          key={item.id}\n          href={item.url}\n          target=\"_blank\"\n          rel=\"noreferrer\"\n          className=\"flex items-center gap-1 underline\"\n        >\n          <FileTypeIcon mimeType={item.mimeType} />\n          <Text as=\"span\" size=\"sm\" color=\"\">\n            {item.fileName}\n          </Text>\n        </a>\n      );\n    })}\n  </div>\n);\n\n/** A file picked but not sent yet: thumbnail for images, name for the rest */\nexport const PendingAttachment = ({\n  file,\n  onRemove,\n}: {\n  file: File;\n  onRemove: () => void;\n}) => {\n  const image = isImage(file.type);\n  const [url, setUrl] = useState('');\n  useEffect(() => {\n    if (!image) return undefined;\n    const objectUrl = URL.createObjectURL(file);\n    setUrl(objectUrl);\n    return () => URL.revokeObjectURL(objectUrl);\n  }, [file, image]);\n\n  return (\n    <div className=\"relative\">\n      {image ? (\n        url && (\n          <img\n            src={url}\n            alt={file.name}\n            className=\"w-14 h-14 rounded-lg object-cover border border-border-100\"\n          />\n        )\n      ) : (\n        <div className=\"flex h-14 max-w-[160px] items-center gap-1 rounded-lg border border-border-100 px-2 text-text-700\">\n          <FileTypeIcon mimeType={file.type} />\n          <Text as=\"span\" size=\"xs\" className=\"truncate\">\n            {file.name}\n          </Text>\n        </div>\n      )}\n      <Button\n        variant=\"raw\"\n        aria-label={`Remover ${file.name}`}\n        onClick={onRemove}\n        className=\"absolute -top-1 -right-1 w-5 h-5 rounded-full bg-text-700 text-white flex items-center justify-center\"\n      >\n        <XIcon size={12} />\n      </Button>\n    </div>\n  );\n};\n\n/** http(s) addresses inside a message */\nconst URL_PATTERN = /https?:\\/\\/[^\\s<>\"]+/g;\n\n/** Punctuation that ends a sentence, not the address */\nconst TRAILING_PUNCTUATION = /[.,;:!?)\\]]+$/;\n\n/** A FAQ article page: `/artigo/<uuid>` */\nconst ARTICLE_PATH =\n  /\\/artigo\\/([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12})/i;\n\n/**\n * Message text with its addresses as links. A link to a FAQ article opens in\n * the chat (when `onOpenArticle` is given); the others open a new tab.\n */\nexport const MessageText = ({\n  text,\n  onOpenArticle,\n}: {\n  text: string;\n  onOpenArticle?: (articleId: string) => void;\n}) => {\n  const parts: ReactNode[] = [];\n  let cursor = 0;\n  for (const match of text.matchAll(URL_PATTERN)) {\n    const raw = match[0];\n    const url = raw.replace(TRAILING_PUNCTUATION, '');\n    const start = match.index ?? 0;\n    if (start > cursor) parts.push(text.slice(cursor, start));\n\n    const articleId = onOpenArticle ? ARTICLE_PATH.exec(url)?.[1] : undefined;\n    parts.push(\n      <a\n        key={`${start}-${url}`}\n        href={url}\n        target=\"_blank\"\n        rel=\"noreferrer\"\n        className=\"underline break-all\"\n        onClick={\n          articleId\n            ? (event) => {\n                event.preventDefault();\n                onOpenArticle?.(articleId);\n              }\n            : undefined\n        }\n      >\n        {url}\n      </a>\n    );\n    cursor = start + url.length;\n  }\n  if (cursor < text.length) parts.push(text.slice(cursor));\n\n  return (\n    <Text size=\"sm\" color=\"\" className=\"whitespace-pre-wrap\">\n      {parts}\n    </Text>\n  );\n};\n","import { useMemo } from 'react';\nimport { SupportChatWidget } from './SupportChatWidget';\nimport { createGuestSupportChatAdapter } from './guestSupportChatAdapter';\nimport { useSupportFeatureFlag } from '../../hooks/useSupportFeatureFlag';\nimport { useAppStore } from '../../store/appStore';\nimport { useAuthStore } from '../../store/authStore';\nimport { SupportType, type SupportApiClient } from '../../types/support';\nimport type {\n  SupportChatHttpClient,\n  SupportChatTheme,\n} from '../../types/supportChat';\n\nexport interface NativeSupportChatProps {\n  /** Client of the backend API (the app axios instance fits as it is) */\n  apiClient: SupportApiClient & SupportChatHttpClient;\n  /** App the chat runs in, sent with the ticket (e.g. \"aluno\", \"login\") */\n  channel: string;\n  /**\n   * Extra condition of the app to show the chat, on top of the SUPPORT flag\n   * (e.g. logged in and with the support module). Default: true.\n   */\n  enabled?: boolean;\n  /**\n   * Link of a FAQ article. Default: the FAQ address of the SUPPORT flag\n   * (`<faqUrl>/artigo/<id>`).\n   */\n  faqArticleUrl?: (articleId: string) => string;\n  /** Support WebSocket; without it the chat polls the REST API */\n  wsUrl?: string;\n  theme?: SupportChatTheme;\n}\n\n/**\n * Native support chat ready to drop in an app: reads the SUPPORT feature flag\n * of the institution (from the app store), the logged user (from the auth\n * store) and talks to the support API by itself.\n *\n * Shown only when the institution uses the native support with the internal\n * support and its chat switched on in the backoffice, once the flag is read,\n * and when `enabled`. With Zendesk it renders nothing (the app loads the\n * Zendesk widget). A logged user opens the ticket with their name and e-mail;\n * a visitor gives them to the AI on the first contact.\n *\n * @example\n * <NativeSupportChat apiClient={api} channel=\"aluno\" enabled={hasSupport} />\n */\nexport const NativeSupportChat = ({\n  apiClient,\n  channel,\n  enabled = true,\n  faqArticleUrl,\n  wsUrl,\n  theme,\n}: NativeSupportChatProps) => {\n  const { institutionId } = useAppStore();\n  const userName = useAuthStore(\n    (state) => state.user?.name ?? state.sessionInfo?.userName\n  );\n  const userEmail = useAuthStore((state) => state.user?.email);\n  const flag = useSupportFeatureFlag({ apiClient });\n  const adapter = useMemo(\n    () => createGuestSupportChatAdapter({ apiClient, wsUrl }),\n    [apiClient, wsUrl]\n  );\n\n  const user =\n    userName || userEmail ? { name: userName, email: userEmail } : undefined;\n\n  return (\n    <SupportChatWidget\n      adapter={adapter}\n      channel={channel}\n      institutionId={institutionId || undefined}\n      user={user}\n      theme={theme}\n      faqArticleUrl={faqArticleUrl ?? flag.faqArticleUrl}\n      flags={{\n        enabled: enabled && !flag.loading && flag.isNative && flag.chatEnabled,\n        supportType: flag.isNative ? SupportType.NATIVE : SupportType.ZENDESK,\n      }}\n    />\n  );\n};\n","import {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatAnswerApi,\n  type SupportChatArticle,\n  type SupportChatEvent,\n  type SupportChatHttpClient,\n  type SupportChatMessage,\n} from '../../types/supportChat';\n\nexport interface GuestSupportChatAdapterOptions {\n  /** Client of the backend API (e.g. the app axios instance) */\n  apiClient: SupportChatHttpClient;\n  /**\n   * Support WebSocket, including ?channel=support (e.g.\n   * wss://bff-hml-chat.analyticaensino.com.br?channel=support).\n   * Without it the adapter only polls the REST API.\n   */\n  wsUrl?: string;\n  /** Polling interval while the socket is not connected, in ms */\n  pollIntervalMs?: number;\n}\n\nconst GUEST_TOKEN_HEADER = 'x-support-guest-token';\n\nconst senderNameFor = (role: string, requesterName: string) => {\n  if (role === SUPPORT_CHAT_AUTHOR.AGENT) return 'Suporte';\n  if (role === SUPPORT_CHAT_AUTHOR.AI) return 'Assistente';\n  return requesterName;\n};\n\n/** REST answer → widget message */\nexport const fromSupportAnswer = (\n  answer: SupportChatAnswerApi,\n  requesterName: string\n): SupportChatMessage => ({\n  id: answer.id,\n  senderId:\n    answer.authorType === SUPPORT_CHAT_AUTHOR.GUEST\n      ? SUPPORT_CHAT_GUEST_SENDER_ID\n      : answer.authorType.toLowerCase(),\n  senderName: senderNameFor(answer.authorType, requesterName),\n  senderPhoto: null,\n  senderRole: answer.authorType,\n  content: answer.answer,\n  messageType: 'text',\n  createdAt: answer.createdAt,\n  attachments: answer.attachments ?? [],\n  faq:\n    answer.faqArticleId && answer.faqArticleTitle\n      ? { id: answer.faqArticleId, title: answer.faqArticleTitle }\n      : null,\n  contactRequest: answer.contactRequest ?? null,\n});\n\n/**\n * Support chat adapter for visitors (no login), on top of the support API:\n * - POST /support/external opens the ticket and returns the guest token;\n * - GET/POST /support/guest/:id/answer read and send, with the token header;\n * - the chat WebSocket (?channel=support&roomId=&token=) pushes the events,\n *   and REST polling covers the time the socket is down.\n */\nexport const createGuestSupportChatAdapter = ({\n  apiClient,\n  wsUrl,\n  pollIntervalMs = 3000,\n}: GuestSupportChatAdapterOptions): SupportChatAdapter => {\n  const sessions = new Map<string, { token: string; name: string }>();\n  /**\n   * Ticket opening text written by the adapter (an image-only start still\n   * needs a description). It is the ticket description for the agents, not\n   * something the visitor typed, so the chat does not show it.\n   */\n  const hiddenIds = new Set<string>();\n  const isVisible = (message: SupportChatMessage) => !hiddenIds.has(message.id);\n\n  const headersFor = (ticketId: string) => ({\n    [GUEST_TOKEN_HEADER]: sessions.get(ticketId)?.token ?? '',\n  });\n  const nameFor = (ticketId: string) =>\n    sessions.get(ticketId)?.name ?? 'Visitante';\n\n  const listMessages = async (ticketId: string) => {\n    const { data } = await apiClient.get<{ data: SupportChatAnswerApi[] }>(\n      `/support/guest/${ticketId}/answer`,\n      { headers: headersFor(ticketId) }\n    );\n    return data.data\n      .map((answer) => fromSupportAnswer(answer, nameFor(ticketId)))\n      .filter(isVisible);\n  };\n\n  /**\n   * Upload each file straight to the storage: ask the backend for a signed\n   * URL, then PUT the file there. Returns what the message needs.\n   */\n  const uploadFiles = (ticketId: string, files: File[]) =>\n    Promise.all(\n      files.map(async (file) => {\n        const { data } = await apiClient.post<{\n          data: { uploadUrl: string; key: string; contentType: string };\n        }>(\n          `/support/guest/${ticketId}/upload-url`,\n          { fileName: file.name, fileSize: file.size, mimeType: file.type },\n          { headers: headersFor(ticketId) }\n        );\n        const { uploadUrl, key, contentType } = data.data;\n        const response = await fetch(uploadUrl, {\n          method: 'PUT',\n          headers: { 'Content-Type': contentType },\n          body: file,\n        });\n        if (!response.ok) {\n          throw new Error(`Não foi possível enviar ${file.name}`);\n        }\n        return {\n          key,\n          fileName: file.name,\n          mimeType: contentType,\n          size: file.size,\n        };\n      })\n    );\n\n  const sendMessage = async (\n    ticketId: string,\n    content: string,\n    files: File[] = []\n  ) => {\n    const attachments = await uploadFiles(ticketId, files);\n    const { data } = await apiClient.post<{ data: SupportChatAnswerApi }>(\n      `/support/guest/${ticketId}/answer`,\n      { answer: content, attachments },\n      { headers: headersFor(ticketId) }\n    );\n    return fromSupportAnswer(data.data, nameFor(ticketId));\n  };\n\n  return {\n    async startConversation({\n      message,\n      institutionId,\n      requesterName,\n      email,\n      files = [],\n    }) {\n      // The ticket needs a description; an image-only start uses the names\n      const description = message || files.map((file) => file.name).join(', ');\n      const { data } = await apiClient.post<{\n        data: { id: string; guestToken: string };\n      }>('/support/external', {\n        description,\n        ...(institutionId ? { institutionId } : {}),\n        ...(requesterName ? { requesterName } : {}),\n        ...(email ? { email } : {}),\n      });\n      const ticketId = data.data.id;\n      sessions.set(ticketId, {\n        token: data.data.guestToken,\n        name: requesterName || 'Visitante',\n      });\n\n      // The first message is saved with the ticket; read it back for its id.\n      // /support/external takes no files, so they go as the next message.\n      let messages = await listMessages(ticketId);\n      if (!message && messages[0]) {\n        hiddenIds.add(messages[0].id);\n        messages = messages.slice(1);\n      }\n      if (files.length) messages.push(await sendMessage(ticketId, '', files));\n      return {\n        ticket: {\n          id: ticketId,\n          status: SUPPORT_CHAT_STATUS.ABERTO,\n          handlerType: null,\n          problemType: null,\n        },\n        messages,\n      };\n    },\n\n    sendMessage,\n\n    async getArticle(institutionId, articleId) {\n      const { data } = await apiClient.get<{\n        data: { article: SupportChatArticle };\n      }>(`/help-center/${institutionId}/articles/${articleId}`);\n      const { id, title, body, updatedAt } = data.data.article;\n      return { id, title, body, updatedAt: updatedAt ?? null };\n    },\n\n    async updateContact(ticketId, contact) {\n      if (!apiClient.put) {\n        throw new Error('O cliente da API não envia PUT');\n      }\n      await apiClient.put(`/support/guest/${ticketId}`, contact, {\n        headers: headersFor(ticketId),\n      });\n      const session = sessions.get(ticketId);\n      if (session && contact.requesterName) {\n        session.name = contact.requesterName;\n      }\n    },\n\n    listMessages,\n\n    subscribe(ticketId, listener) {\n      // id → what the chat shows besides the text; a message seen again with\n      // more of it (a stale WebSocket history may lack contactRequest/faq) is\n      // delivered again so the chat replaces it\n      const seen = new Map<string, string>();\n      const extrasOf = (message: SupportChatMessage) =>\n        JSON.stringify([message.contactRequest ?? null, message.faq ?? null]);\n      const NO_EXTRAS = JSON.stringify([null, null]);\n      let socket: WebSocket | null = null;\n      let pollTimer: ReturnType<typeof setInterval> | null = null;\n      let active = true;\n\n      const deliver = (message: SupportChatMessage) => {\n        if (!isVisible(message)) return;\n        const extras = extrasOf(message);\n        const previous = seen.get(message.id);\n        // Same as before, or a poorer copy: nothing new to show\n        if (previous === extras || (previous && extras === NO_EXTRAS)) return;\n        seen.set(message.id, extras);\n        listener({ type: 'new_message', payload: { message } });\n      };\n\n      const poll = async () => {\n        try {\n          (await listMessages(ticketId)).forEach(deliver);\n        } catch {\n          // Next tick tries again\n        }\n      };\n      const startPolling = () => {\n        if (pollTimer || !active) return;\n        void poll();\n        pollTimer = setInterval(poll, pollIntervalMs);\n      };\n      const stopPolling = () => {\n        if (pollTimer) clearInterval(pollTimer);\n        pollTimer = null;\n      };\n\n      const handleFrame = (raw: string) => {\n        let event: { type?: string; payload?: Record<string, unknown> };\n        try {\n          event = JSON.parse(raw);\n        } catch {\n          return;\n        }\n        const payload = event.payload ?? {};\n        if (event.type === 'history') {\n          (payload.messages as SupportChatMessage[]).forEach((message) =>\n            deliver({ ...message, attachments: message.attachments ?? [] })\n          );\n        } else if (event.type === 'new_message') {\n          const message = payload.message as SupportChatMessage;\n          deliver({ ...message, attachments: message.attachments ?? [] });\n        } else if (\n          event.type === 'message_updated' ||\n          event.type === 'ticket_updated'\n        ) {\n          listener(event as SupportChatEvent);\n        } else if (event.type === 'error') {\n          listener({\n            type: 'error',\n            payload: {\n              message: String(payload.message_text ?? payload.message ?? ''),\n            },\n          });\n        }\n      };\n\n      const token = sessions.get(ticketId)?.token;\n      if (wsUrl && token) {\n        const url = new URL(wsUrl);\n        url.searchParams.set('channel', 'support');\n        url.searchParams.set('roomId', ticketId);\n        url.searchParams.set('token', token);\n        socket = new WebSocket(url.toString());\n        socket.onopen = () => {\n          stopPolling();\n          socket?.send(JSON.stringify({ type: 'getInitialData' }));\n          // The REST API is the source of truth: a WebSocket deployed apart\n          // from it may send a history without contactRequest/faq\n          void poll();\n        };\n        socket.onmessage = (event) => handleFrame(String(event.data));\n        socket.onclose = startPolling;\n        socket.onerror = startPolling;\n      } else {\n        startPolling();\n      }\n\n      return () => {\n        active = false;\n        stopPolling();\n        if (socket) {\n          socket.onclose = null;\n          socket.close();\n        }\n      };\n    },\n  };\n};\n","import {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_HANDLER,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatEvent,\n  type SupportChatMessage,\n  type SupportChatTicket,\n} from '../../types/supportChat';\n\nexport interface MockSupportChatAdapterOptions {\n  /** Latency of every call, in ms (default 300) */\n  delayMs?: number;\n  /** Delay of the automatic agent reply, in ms (default 1500) */\n  replyDelayMs?: number;\n  /** Text of the agent reply; null disables it */\n  replyText?: string | null;\n}\n\nconst DEFAULT_REPLY =\n  'Olá! Recebemos sua mensagem e já vamos te ajudar. Este é um atendimento de demonstração.';\n\n/**\n * In-memory adapter for the support chat widget. It mirrors the backend\n * contract (statuses, authors, events) so the widget can be built and tested\n * before the real API + WebSocket adapter exists.\n */\nexport const createMockSupportChatAdapter = ({\n  delayMs = 300,\n  replyDelayMs = 1500,\n  replyText = DEFAULT_REPLY,\n}: MockSupportChatAdapterOptions = {}): SupportChatAdapter => {\n  const tickets = new Map<string, SupportChatTicket>();\n  const messages = new Map<string, SupportChatMessage[]>();\n  const requesters = new Map<string, { name: string; logged: boolean }>();\n  const listeners = new Map<string, Set<(event: SupportChatEvent) => void>>();\n  let sequence = 0;\n\n  const wait = () => new Promise((resolve) => setTimeout(resolve, delayMs));\n  const nextId = (prefix: string) => `${prefix}-${++sequence}`;\n\n  const emit = (ticketId: string, event: SupportChatEvent) => {\n    listeners.get(ticketId)?.forEach((listener) => listener(event));\n  };\n\n  const append = (ticketId: string, message: SupportChatMessage) => {\n    messages.set(ticketId, [...(messages.get(ticketId) ?? []), message]);\n  };\n\n  const toAttachments = (files: File[]) =>\n    files.map((file) => ({\n      id: nextId('file'),\n      url: URL.createObjectURL(file),\n      fileName: file.name,\n      mimeType: file.type,\n      size: file.size,\n    }));\n\n  const buildRequesterMessage = (\n    ticketId: string,\n    content: string,\n    files: File[] = []\n  ): SupportChatMessage => {\n    const requester = requesters.get(ticketId);\n    return {\n      id: nextId('msg'),\n      senderId: requester?.logged ? 'user' : SUPPORT_CHAT_GUEST_SENDER_ID,\n      senderName: requester?.name ?? 'Visitante',\n      senderPhoto: null,\n      senderRole: requester?.logged\n        ? SUPPORT_CHAT_AUTHOR.USER\n        : SUPPORT_CHAT_AUTHOR.GUEST,\n      content,\n      messageType: 'text',\n      createdAt: new Date().toISOString(),\n      attachments: toAttachments(files),\n    };\n  };\n\n  const scheduleReply = (ticketId: string) => {\n    if (replyText === null) return;\n    setTimeout(() => {\n      const ticket = tickets.get(ticketId);\n      if (!ticket) return;\n\n      const reply: SupportChatMessage = {\n        id: nextId('msg'),\n        senderId: 'agent',\n        senderName: 'Suporte',\n        senderPhoto: null,\n        senderRole: SUPPORT_CHAT_AUTHOR.AGENT,\n        content: replyText,\n        messageType: 'text',\n        createdAt: new Date().toISOString(),\n        attachments: [],\n      };\n      append(ticketId, reply);\n\n      const updated: SupportChatTicket = {\n        ...ticket,\n        status: SUPPORT_CHAT_STATUS.EM_ANDAMENTO,\n        handlerType: SUPPORT_CHAT_HANDLER.HUMANO,\n      };\n      tickets.set(ticketId, updated);\n\n      emit(ticketId, { type: 'new_message', payload: { message: reply } });\n      emit(ticketId, {\n        type: 'ticket_updated',\n        payload: {\n          ticketId,\n          status: updated.status,\n          handlerType: updated.handlerType,\n          problemType: updated.problemType,\n        },\n      });\n    }, replyDelayMs);\n  };\n\n  return {\n    async getArticle(_institutionId, articleId) {\n      await wait();\n      return {\n        id: articleId,\n        title: 'Como gerar e localizar simulados',\n        body:\n          '<p>Monte um simulado com as matérias que quiser e acompanhe o resultado. 📝</p>' +\n          '<h2>Passo a passo</h2>' +\n          '<ol><li><p>No menu, abra <strong>Simulados</strong>.</p></li>' +\n          '<li><p>Clique em <strong>Gerar simulado</strong> e escolha as áreas.</p></li>' +\n          '<li><p>Responda e veja o resultado em <strong>Histórico</strong>.</p></li></ol>' +\n          '<p><a href=\"https://www.youtube.com/watch?v=dQw4w9WgXcQ\">Assista ao vídeo do passo a passo</a></p>' +\n          '<blockquote><p>💡 Dica: refaça as questões que errou.</p></blockquote>',\n        updatedAt: '2026-10-21T12:00:00.000Z',\n      };\n    },\n\n    async startConversation({ message, requesterName, email, files }) {\n      await wait();\n      const ticket: SupportChatTicket = {\n        id: nextId('ticket'),\n        status: SUPPORT_CHAT_STATUS.ABERTO,\n        handlerType: null,\n        problemType: null,\n      };\n      tickets.set(ticket.id, ticket);\n      requesters.set(ticket.id, {\n        name: requesterName || 'Visitante',\n        logged: Boolean(email),\n      });\n\n      const first = buildRequesterMessage(ticket.id, message, files);\n      append(ticket.id, first);\n      scheduleReply(ticket.id);\n      return { ticket, messages: [first] };\n    },\n\n    async sendMessage(ticketId, content, files) {\n      await wait();\n      const ticket = tickets.get(ticketId);\n      if (!ticket) throw new Error('Atendimento não encontrado');\n      if (ticket.status === SUPPORT_CHAT_STATUS.FECHADO) {\n        throw new Error('Este atendimento já foi encerrado');\n      }\n\n      const message = buildRequesterMessage(ticketId, content, files);\n      append(ticketId, message);\n      scheduleReply(ticketId);\n      return message;\n    },\n\n    async listMessages(ticketId) {\n      await wait();\n      return [...(messages.get(ticketId) ?? 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+{"version":3,"sources":["../src/components/SupportChatWidget/SupportChatWidget.tsx","../src/hooks/useSupportChat.ts","../src/components/SupportChatWidget/SupportChatContactForm.tsx","../src/components/SupportChatWidget/SupportChatArticleView.tsx","../src/components/SupportChatWidget/supportChatContent.tsx","../src/components/SupportChatWidget/NativeSupportChat.tsx","../src/components/SupportChatWidget/guestSupportChatAdapter.ts","../src/components/SupportChatWidget/mockSupportChatAdapter.ts"],"sourcesContent":["import {\n  useCallback,\n  useEffect,\n  useRef,\n  useState,\n  type ChangeEvent,\n  type KeyboardEvent,\n} from 'react';\nimport {\n  ChatCircleDotsIcon,\n  MinusIcon,\n  PaperclipIcon,\n  PaperPlaneTiltIcon,\n  XIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport { useSupportChat } from '../../hooks/useSupportChat';\nimport { SupportChatContactForm } from './SupportChatContactForm';\nimport { SupportChatArticleView } from './SupportChatArticleView';\nimport {\n  AttachmentList,\n  MessageText,\n  PendingAttachment,\n  SUPPORT_CHAT_ACCEPT,\n  pickAttachments,\n} from './supportChatContent';\nimport { SupportType } from '../../types/support';\nimport {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_MAX_ATTACHMENTS,\n  type SupportChatAdapter,\n  type SupportChatFlags,\n  type SupportChatMessage,\n  type SupportChatTheme,\n  type SupportChatUser,\n} from '../../types/supportChat';\nimport { cn } from '../../utils/utils';\n\n/** Visibility of the chat window */\nexport type SupportChatWindowState = 'closed' | 'open' | 'minimized';\n\nexport interface SupportChatWidgetProps {\n  /** Data layer (createMockSupportChatAdapter for now) */\n  adapter: SupportChatAdapter;\n  /** App the widget runs in, sent with the ticket (e.g. \"login\", \"backoffice\") */\n  channel: string;\n  institutionId?: string;\n  /** Logged user; omit for visitors */\n  user?: SupportChatUser;\n  flags?: SupportChatFlags;\n  theme?: SupportChatTheme;\n  onOpen?: () => void;\n  onSend?: (message: SupportChatMessage) => void;\n  /**\n   * Called when the window is closed with X. Closing only hides it: the\n   * conversation stays connected and new replies count as unread.\n   */\n  onClose?: () => void;\n  /**\n   * Link of a FAQ article, e.g. `(id) => '/artigo/' + id`. With it, the\n   * \"Baseado na FAQ\" line under an AI answer opens the article; without it\n   * the line only names the article.\n   */\n  faqArticleUrl?: (articleId: string) => string;\n}\n\n/** Label read by screen readers on the unread badge of the launcher */\nconst formatNewMessagesLabel = (count: number): string =>\n  count === 1 ? 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'#'}\n        onClick={(event) => {\n          event.preventDefault();\n          onOpenArticle(faq);\n        }}\n      >\n        {label}\n      </a>\n    );\n  } else if (faqArticleUrl) {\n    content = (\n      <a href={faqArticleUrl(faq.id)} target=\"_blank\" rel=\"noreferrer\">\n        {label}\n      </a>\n    );\n  }\n  return (\n    <div data-testid=\"support-chat-faq\" className=\"mt-1 max-w-[80%]\">\n      {content}\n    </div>\n  );\n};\n\nconst MessageBubble = ({\n  message,\n  faqArticleUrl,\n  onOpenArticle,\n}: {\n  message: SupportChatMessage;\n  faqArticleUrl?: (articleId: string) => string;\n  onOpenArticle?: (article: { id: string; title?: string }) => void;\n}) => {\n  const own = isOwnMessage(message);\n  return (\n    <div\n      className={cn(\n        'flex flex-col mb-3 transition-opacity',\n        own ? 'items-end' : 'items-start',\n        message.pending && 'opacity-60'\n      )}\n      aria-busy={message.pending || undefined}\n    >\n      {!own && (\n        <Text size=\"xs\" className=\"text-text-500 mb-1\">\n          {message.senderName}\n        </Text>\n      )}\n      <div\n        className={cn(\n          'max-w-[80%] rounded-2xl whitespace-pre-wrap break-words',\n          // Image-only messages show the image without the colored bubble\n          message.content\n            ? cn(\n                'px-4 py-2',\n                own\n                  ? 'bg-primary-500 text-white rounded-br-md'\n                  : 'bg-background-100 text-text-900 rounded-bl-md'\n              )\n            : 'text-text-900'\n        )}\n      >\n        {message.content && (\n          <MessageText\n            text={message.content}\n            onOpenArticle={\n              onOpenArticle ? (id) => onOpenArticle({ id }) : undefined\n            }\n          />\n        )}\n        {message.attachments.length > 0 && (\n          <AttachmentList items={message.attachments} />\n        )}\n      </div>\n      {message.faq && (\n        <FaqReference\n          faq={message.faq}\n          faqArticleUrl={faqArticleUrl}\n          onOpenArticle={onOpenArticle}\n        />\n      )}\n      <Text size=\"xs\" className=\"text-text-400 mt-1\">\n        {message.pending ? 'Enviando…' : formatTime(message.createdAt)}\n      </Text>\n    </div>\n  );\n};\n\n/**\n * Floating support chat (native support, the Zendesk replacement).\n * Renders nothing when disabled or when the institution uses Zendesk.\n */\nexport const SupportChatWidget = ({\n  flags,\n  ...props\n}: SupportChatWidgetProps) => {\n  const hidden =\n    flags?.enabled === false ||\n    flags?.chat === false ||\n    flags?.supportType === SupportType.ZENDESK;\n\n  if (hidden) return null;\n  return <SupportChatWidgetContent {...props} />;\n};\n\nconst SupportChatWidgetContent = ({\n  adapter,\n  channel,\n  institutionId,\n  user,\n  theme,\n  onOpen,\n  onSend,\n  onClose,\n  faqArticleUrl,\n}: Omit<SupportChatWidgetProps, 'flags'>) => {\n  const [windowState, setWindowState] =\n    useState<SupportChatWindowState>('closed');\n  const [draft, setDraft] = useState('');\n  const [files, setFiles] = useState<File[]>([]);\n  const [fileError, setFileError] = useState<string | null>(null);\n  const [unread, setUnread] = useState(0);\n  // FAQ article open inside the chat (the conversation stays as it was)\n  const [article, setArticle] = useState<{ id: string; title?: string } | null>(\n    null\n  );\n  const [expanded, setExpanded] = useState(false);\n  const listRef = useRef<HTMLDivElement>(null);\n  const fileInputRef = useRef<HTMLInputElement>(null);\n  const seenCount = useRef(0);\n\n  const { messages, sending, error, closed, send, updateContact, reset } =\n    useSupportChat({\n      adapter,\n      channel,\n      institutionId,\n      user,\n    });\n  const [savedContactRequests, setSavedContactRequests] = useState<string[]>(\n    []\n  );\n\n  // Latest AI request for name/e-mail: the form goes under it, and the\n  // composer waits until it is sent\n  const contactRequest = updateContact\n    ? [...messages].reverse().find((message) => message.contactRequest?.length)\n    : undefined;\n  const awaitingContact =\n    !!contactRequest && !savedContactRequests.includes(contactRequest.id);\n\n  const isOpen = windowState === 'open';\n\n  const canOpenArticle = !!adapter.getArticle && !!institutionId;\n  const loadArticle = useCallback(\n    (articleId: string) => {\n      if (!adapter.getArticle || !institutionId) {\n        return Promise.reject(new Error('Artigo indisponível'));\n      }\n      // Called on the adapter so a class-based adapter keeps its `this`\n      return adapter.getArticle(institutionId, articleId);\n    },\n    [adapter, institutionId]\n  );\n  const openArticle = canOpenArticle\n    ? (target: { id: string; title?: string }) => {\n        setArticle(target);\n        setExpanded(true);\n      }\n    : undefined;\n  const closeArticle = () => {\n    setArticle(null);\n    setExpanded(false);\n  };\n  const title = theme?.title ?? 'Suporte';\n  const left = theme?.position === 'bottom-left';\n  const accentStyle = theme?.primaryColor\n    ? { backgroundColor: theme.primaryColor }\n    : undefined;\n\n  // Count the support replies that arrive while the window is not visible\n  useEffect(() => {\n    const fresh = messages.slice(seenCount.current);\n    seenCount.current = messages.length;\n    if (isOpen) return;\n    const replies = fresh.filter((message) => !isOwnMessage(message)).length;\n    if (replies) setUnread((count) => count + replies);\n  }, [messages, isOpen]);\n\n  useEffect(() => {\n    if (!isOpen || article) return;\n    setUnread(0);\n    listRef.current?.scrollTo?.({ top: listRef.current.scrollHeight });\n  }, [isOpen, messages, article]);\n\n  const open = () => {\n    setWindowState('open');\n    onOpen?.();\n  };\n\n  const close = () => {\n    setWindowState('closed');\n    onClose?.();\n  };\n\n  /** Drop a finished conversation so the next message opens a new ticket */\n  const startOver = () => {\n    setDraft('');\n    setFiles([]);\n    setFileError(null);\n    setUnread(0);\n    seenCount.current = 0;\n    setSavedContactRequests([]);\n    reset();\n  };\n\n  const submit = async () => {\n    const content = draft;\n    const pending = files;\n    if (!content.trim() && pending.length === 0) return;\n    setDraft('');\n    setFiles([]);\n    setFileError(null);\n    const message = await send(content, pending);\n    if (message) {\n      onSend?.(message);\n    } else {\n      setDraft(content);\n      setFiles(pending);\n    }\n  };\n\n  const handleFiles = (event: ChangeEvent<HTMLInputElement>) => {\n    const { accepted, problem } = pickAttachments(\n      files,\n      Array.from(event.target.files ?? [])\n    );\n    setFiles(accepted);\n    setFileError(problem);\n    event.target.value = '';\n  };\n\n  const handleKeyDown = (event: KeyboardEvent<HTMLTextAreaElement>) => {\n    if (event.key === 'Enter' && !event.shiftKey) {\n      event.preventDefault();\n      void submit();\n    }\n  };\n\n  return (\n    <div\n      className={cn(\n        'fixed bottom-4 z-50 flex flex-col gap-3',\n        left ? 'left-4 items-start' : 'right-4 items-end'\n      )}\n    >\n      {isOpen && (\n        <section\n          role=\"dialog\"\n          aria-label={title}\n          className={cn(\n            'max-w-[calc(100vw-2rem)] max-h-[calc(100vh-6rem)] flex flex-col bg-background rounded-2xl shadow-lg border border-border-100 overflow-hidden transition-[width,height]',\n            expanded ? 'w-[720px] h-[615px]' : 'w-[360px] h-[520px]'\n          )}\n        >\n          {article ? (\n            <SupportChatArticleView\n              articleId={article.id}\n              initialTitle={article.title}\n              loadArticle={loadArticle}\n              expanded={expanded}\n              onToggleExpanded={() => setExpanded((value) => !value)}\n              onBack={closeArticle}\n              externalUrl={faqArticleUrl?.(article.id)}\n              accentStyle={accentStyle}\n            />\n          ) : (\n            <>\n              <header\n                className=\"flex items-center justify-between px-4 py-3 bg-primary-500 text-white\"\n                style={accentStyle}\n              >\n                <Text size=\"md\" weight=\"semibold\" color=\"\">\n                  {title}\n                </Text>\n                <div className=\"flex items-center gap-1\">\n                  <Button\n                    variant=\"raw\"\n                    aria-label=\"Minimizar\"\n                    onClick={() => setWindowState('minimized')}\n                    className=\"p-1 rounded hover:bg-white/20\"\n                  >\n                    <MinusIcon size={18} />\n                  </Button>\n                  <Button\n                    variant=\"raw\"\n                    aria-label=\"Fechar\"\n                    onClick={close}\n                    className=\"p-1 rounded hover:bg-white/20\"\n                  >\n                    <XIcon size={18} />\n                  </Button>\n                </div>\n              </header>\n\n              <div ref={listRef} className=\"flex-1 overflow-y-auto px-4 py-3\">\n                {messages.length === 0 ? (\n                  <Text size=\"sm\" className=\"text-text-500 text-center mt-8\">\n                    Olá! Como podemos te ajudar?\n                  </Text>\n                ) : (\n                  messages.map((message) => (\n                    <div key={message.id}>\n                      <MessageBubble\n                        message={message}\n                        faqArticleUrl={faqArticleUrl}\n                        onOpenArticle={openArticle}\n                      />\n                      {updateContact &&\n                        message.id === contactRequest?.id &&\n                        message.contactRequest && (\n                          <SupportChatContactForm\n                            fields={message.contactRequest}\n                            accentColor={theme?.primaryColor}\n                            onSubmit={async (contact) => {\n                              const ok = await updateContact(contact);\n                              if (ok) {\n                                setSavedContactRequests((ids) => [\n                                  ...ids,\n                                  message.id,\n                                ]);\n                              }\n                              return ok;\n                            }}\n                          />\n                        )}\n                    </div>\n                  ))\n                )}\n              </div>\n\n              {(fileError || error) && (\n                <Text\n                  size=\"xs\"\n                  role=\"alert\"\n                  className=\"px-4 py-2 text-error-700 bg-error-50\"\n                >\n                  {fileError ?? error}\n                </Text>\n              )}\n\n              {closed ? (\n                <div className=\"flex flex-col items-center gap-2 px-4 py-3 border-t border-border-100\">\n                  <Text size=\"sm\" color=\"text-text-500\" className=\"text-center\">\n                    Este atendimento foi encerrado.\n                  </Text>\n                  <Button variant=\"link\" size=\"small\" onClick={startOver}>\n                    Iniciar nova conversa\n                  </Button>\n                </div>\n              ) : (\n                <form\n                  className=\"flex flex-col gap-2 px-3 py-3 border-t border-border-100\"\n                  onSubmit={(event) => {\n                    event.preventDefault();\n                    void submit();\n                  }}\n                >\n                  {files.length > 0 && (\n                    <div className=\"flex flex-wrap gap-2\">\n                      {files.map((file, index) => (\n                        <PendingAttachment\n                          key={`${file.name}-${index}`}\n                          file={file}\n                          onRemove={() =>\n                            setFiles((list) =>\n                              list.filter((_, i) => i !== index)\n                            )\n                          }\n                        />\n                      ))}\n                    </div>\n                  )}\n                  <div className=\"flex items-end gap-2\">\n                    <input\n                      ref={fileInputRef}\n                      type=\"file\"\n                      accept={SUPPORT_CHAT_ACCEPT}\n                      multiple\n                      hidden\n                      data-testid=\"support-chat-file-input\"\n                      onChange={handleFiles}\n                    />\n                    <Button\n                      variant=\"raw\"\n                      aria-label=\"Anexar arquivo\"\n                      disabled={\n                        sending ||\n                        awaitingContact ||\n                        files.length >= SUPPORT_CHAT_MAX_ATTACHMENTS\n                      }\n                      onClick={() => fileInputRef.current?.click()}\n                      className=\"p-2 rounded-full text-text-600 hover:bg-background-100 disabled:opacity-50\"\n                    >\n                      <PaperclipIcon size={20} />\n                    </Button>\n                    <textarea\n                      aria-label=\"Mensagem\"\n                      placeholder={\n                        awaitingContact\n                          ? 'Preencha seus dados acima'\n                          : 'Digite sua mensagem'\n                      }\n                      disabled={awaitingContact}\n                      rows={1}\n                      value={draft}\n                      onChange={(event) => setDraft(event.target.value)}\n                      onKeyDown={handleKeyDown}\n                      className=\"flex-1 resize-none rounded-xl border border-border-300 px-3 py-2 text-sm text-text-900 focus:outline-none focus:border-primary-500 max-h-28\"\n                    />\n                    <Button\n                      variant=\"raw\"\n                      type=\"submit\"\n                      aria-label=\"Enviar\"\n                      disabled={\n                        sending ||\n                        awaitingContact ||\n                        (!draft.trim() && files.length === 0)\n                      }\n                      className=\"p-2 rounded-full bg-primary-500 text-white disabled:opacity-50\"\n                      style={accentStyle}\n                    >\n                      <PaperPlaneTiltIcon size={18} />\n                    </Button>\n                  </div>\n                </form>\n              )}\n            </>\n          )}\n        </section>\n      )}\n\n      {!isOpen && (\n        <Button\n          variant=\"raw\"\n          aria-label={`Abrir ${title.toLowerCase()}`}\n          onClick={open}\n          className=\"relative w-14 h-14 rounded-full bg-primary-500 text-white shadow-lg flex items-center justify-center hover:brightness-110\"\n          style={accentStyle}\n        >\n          <ChatCircleDotsIcon size={28} />\n          {unread > 0 && (\n            <Text\n              as=\"span\"\n              size=\"xs\"\n              color=\"text-white\"\n              aria-label={formatNewMessagesLabel(unread)}\n              className=\"absolute -top-1 -right-1 min-w-5 h-5 px-1 rounded-full bg-error-500 flex items-center justify-center\"\n            >\n              {unread}\n            </Text>\n          )}\n        </Button>\n      )}\n    </div>\n  );\n};\n","import { useCallback, useEffect, useRef, useState } from 'react';\nimport {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatContact,\n  type SupportChatEvent,\n  type SupportChatMessage,\n  type SupportChatTicket,\n  type SupportChatUser,\n} from '../types/supportChat';\n\nexport interface UseSupportChatConfig {\n  adapter: SupportChatAdapter;\n  channel: string;\n  institutionId?: string;\n  user?: SupportChatUser;\n}\n\nexport interface UseSupportChatReturn {\n  ticket: SupportChatTicket | null;\n  messages: SupportChatMessage[];\n  sending: boolean;\n  error: string | null;\n  /** Ticket resolved: no more messages can be sent */\n  closed: boolean;\n  /** Send a message (text and/or files); the first one opens the ticket */\n  send: (content: string, files?: File[]) => Promise<SupportChatMessage | null>;\n  /**\n   * Save the contact typed in the form shown under the AI request. Resolves\n   * false (and sets `error`) when it fails. Undefined when the adapter cannot\n   * save it.\n   */\n  updateContact?: (contact: SupportChatContact) => Promise<boolean>;\n  /** Forget the current conversation */\n  reset: () => void;\n}\n\nlet pendingSequence = 0;\n\n/**\n * Message shown right away while it is being sent (optimistic rendering).\n * Images use local object URLs, released when the real message arrives.\n */\nconst buildPendingMessage = (\n  content: string,\n  files: File[],\n  user?: SupportChatUser\n): SupportChatMessage => {\n  pendingSequence += 1;\n  return {\n    id: `pending-${pendingSequence}`,\n    senderId: SUPPORT_CHAT_GUEST_SENDER_ID,\n    senderName: user?.name || 'Você',\n    senderPhoto: null,\n    senderRole: user?.email\n      ? SUPPORT_CHAT_AUTHOR.USER\n      : SUPPORT_CHAT_AUTHOR.GUEST,\n    content,\n    messageType: 'text',\n    createdAt: new Date().toISOString(),\n    attachments: files.map((file, index) => ({\n      id: `pending-${pendingSequence}-${index}`,\n      url: URL.createObjectURL(file),\n      fileName: file.name,\n      mimeType: file.type,\n      size: file.size,\n    })),\n    pending: true,\n  };\n};\n\nconst releasePending = (message: SupportChatMessage) =>\n  message.attachments.forEach((item) => URL.revokeObjectURL(item.url));\n\nconst getErrorMessage = (error: unknown) =>\n  error instanceof Error ? error.message : 'Não foi possível enviar a mensagem';\n\n/** Add or replace a message, keeping the list ordered by arrival */\nconst upsertMessage = (\n  list: SupportChatMessage[],\n  message: SupportChatMessage\n): SupportChatMessage[] =>\n  list.some((item) => item.id === message.id)\n    ? list.map((item) => (item.id === message.id ? message : item))\n    : [...list, message];\n\n/**\n * State of a support conversation on top of a SupportChatAdapter.\n * The REST-like calls write; the subscription only applies the events,\n * so a message received both ways is stored once.\n */\nexport const useSupportChat = ({\n  adapter,\n  channel,\n  institutionId,\n  user,\n}: UseSupportChatConfig): UseSupportChatReturn => {\n  const [ticket, setTicket] = useState<SupportChatTicket | null>(null);\n  const [messages, setMessages] = useState<SupportChatMessage[]>([]);\n  const [sending, setSending] = useState(false);\n  const [error, setError] = useState<string | null>(null);\n  const sendingRef = useRef(false);\n\n  const ticketId = ticket?.id;\n\n  useEffect(() => {\n    if (!ticketId) return;\n\n    const handleEvent = (event: SupportChatEvent) => {\n      switch (event.type) {\n        case 'new_message':\n          setMessages((list) => upsertMessage(list, event.payload.message));\n          break;\n        case 'message_updated':\n          setMessages((list) =>\n            list.map((item) =>\n              item.id === event.payload.messageId\n                ? { ...item, content: event.payload.content }\n                : item\n            )\n          );\n          break;\n        case 'ticket_updated': {\n          const { ticketId: id, ...rest } = event.payload;\n          setTicket((current) =>\n            current?.id === id ? { ...current, ...rest } : current\n          );\n          break;\n        }\n        case 'error':\n          setError(event.payload.message);\n          break;\n      }\n    };\n\n    return adapter.subscribe(ticketId, handleEvent);\n  }, [adapter, ticketId]);\n\n  const send = useCallback(\n    async (content: string, files: File[] = []) => {\n      const text = content.trim();\n      if ((!text && files.length === 0) || sendingRef.current) return null;\n\n      sendingRef.current = true;\n      setSending(true);\n      setError(null);\n\n      const pending = buildPendingMessage(text, files, user);\n      setMessages((list) => [...list, pending]);\n      // Swap the optimistic message for the confirmed ones\n      const confirm = (confirmed: SupportChatMessage[]) =>\n        setMessages((list) =>\n          confirmed.reduce(\n            upsertMessage,\n            list.filter((item) => item.id !== pending.id)\n          )\n        );\n\n      try {\n        if (ticketId) {\n          const message = await adapter.sendMessage(ticketId, text, files);\n          confirm([message]);\n          return message;\n        }\n\n        const started = await adapter.startConversation({\n          message: text,\n          channel,\n          institutionId,\n          requesterName: user?.name,\n          email: user?.email,\n          files,\n        });\n        setTicket(started.ticket);\n        confirm(started.messages);\n        return started.messages[started.messages.length - 1] ?? null;\n      } catch (sendError) {\n        setMessages((list) => list.filter((item) => item.id !== pending.id));\n        setError(getErrorMessage(sendError));\n        return null;\n      } finally {\n        releasePending(pending);\n        sendingRef.current = false;\n        setSending(false);\n      }\n    },\n    [adapter, channel, institutionId, ticketId, user]\n  );\n\n  const updateContact = useCallback(\n    async (contact: SupportChatContact) => {\n      if (!ticketId || !adapter.updateContact) return false;\n      setError(null);\n      try {\n        await adapter.updateContact(ticketId, contact);\n        return true;\n      } catch (contactError) {\n        setError(\n          (contactError as { response?: { status?: number } } | null)?.response\n            ?.status === 409\n            ? 'O e-mail deste atendimento já foi informado'\n            : 'Não foi possível salvar seus dados. Tente de novo.'\n        );\n        return false;\n      }\n    },\n    [adapter, ticketId]\n  );\n\n  const reset = useCallback(() => {\n    setTicket(null);\n    setMessages([]);\n    setError(null);\n  }, []);\n\n  return {\n    ticket,\n    messages,\n    sending,\n    error,\n    closed: ticket?.status === SUPPORT_CHAT_STATUS.FECHADO,\n    send,\n    updateContact: adapter.updateContact ? updateContact : undefined,\n    reset,\n  };\n};\n","import { useState, type FormEvent } from 'react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport Input from '../Input/Input';\nimport type {\n  SupportChatContact,\n  SupportChatContactField,\n} from '../../types/supportChat';\n\nexport interface SupportChatContactFormProps {\n  /** Fields the AI asked for, in order (one step each) */\n  fields: SupportChatContactField[];\n  /** Saves the contact; resolves true when it worked */\n  onSubmit: (contact: SupportChatContact) => Promise<boolean>;\n  /** Accent color of the theme, for the button */\n  accentColor?: string;\n}\n\nconst STEPS: Record<\n  SupportChatContactField,\n  { label: string; type: string; autoComplete: string; placeholder: string }\n> = {\n  name: {\n    label: 'Seu nome',\n    type: 'text',\n    autoComplete: 'name',\n    placeholder: 'Como podemos te chamar?',\n  },\n  email: {\n    label: 'Seu e-mail',\n    type: 'email',\n    autoComplete: 'email',\n    placeholder: 'nome@exemplo.com',\n  },\n};\n\nconst EMAIL_PATTERN = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n\n/** Problem with a typed value, or null when it can be sent */\nconst validate = (\n  field: SupportChatContactField,\n  value: string\n): string | null => {\n  if (field === 'name') {\n    return value.length >= 2 ? null : 'Digite seu nome';\n  }\n  return EMAIL_PATTERN.test(value) ? null : 'Digite um e-mail válido';\n};\n\n/**\n * Step-by-step form for the contact the AI asks on the first contact (name,\n * then e-mail), shown under the AI message like the Zendesk pre-chat form.\n * The values go to the backend as fields, not as a chat message. Once sent,\n * it shows what was saved.\n */\nexport const SupportChatContactForm = ({\n  fields,\n  onSubmit,\n  accentColor,\n}: SupportChatContactFormProps) => {\n  const [step, setStep] = useState(0);\n  const [values, setValues] = useState<Record<string, string>>({});\n  const [problem, setProblem] = useState<string | null>(null);\n  const [saving, setSaving] = useState(false);\n  const [saved, setSaved] = useState(false);\n\n  const field = fields[step];\n  const config = STEPS[field];\n  const value = values[field] ?? '';\n  const isLast = step === fields.length - 1;\n\n  if (saved) {\n    return (\n      <div\n        data-testid=\"support-chat-contact-saved\"\n        className=\"mb-3 ml-1 flex max-w-[85%] flex-col gap-1 rounded-2xl border border-border-100 px-4 py-3\"\n      >\n        {fields.map((item) => (\n          <Text key={item} size=\"xs\" color=\"text-text-600\">\n            {STEPS[item].label}:{' '}\n            <Text as=\"span\" size=\"xs\" weight=\"semibold\" color=\"text-text-900\">\n              {values[item]}\n            </Text>\n          </Text>\n        ))}\n      </div>\n    );\n  }\n\n  const advance = async (event: FormEvent) => {\n    event.preventDefault();\n    const typed = field === 'email' ? value.trim().toLowerCase() : value.trim();\n    const error = validate(field, typed);\n    setProblem(error);\n    if (error) return;\n\n    const next = { ...values, [field]: typed };\n    setValues(next);\n    if (!isLast) {\n      setStep(step + 1);\n      return;\n    }\n\n    setSaving(true);\n    const ok = await onSubmit({\n      ...(next.name ? { requesterName: next.name } : {}),\n      ...(next.email ? { email: next.email } : {}),\n    });\n    setSaving(false);\n    if (ok) setSaved(true);\n  };\n\n  const inputId = `support-chat-contact-${field}`;\n\n  return (\n    <form\n      aria-label=\"Seus dados\"\n      noValidate\n      onSubmit={(event) => void advance(event)}\n      className=\"mb-3 ml-1 flex max-w-[85%] flex-col gap-3 rounded-2xl border border-border-100 px-4 py-3\"\n    >\n      <Input\n        id={inputId}\n        key={field}\n        label={config.label}\n        variant=\"rounded\"\n        size=\"small\"\n        type={config.type}\n        autoComplete={config.autoComplete}\n        placeholder={config.placeholder}\n        value={value}\n        autoFocus\n        disabled={saving}\n        errorMessage={problem ?? undefined}\n        onChange={(event) =>\n          setValues((current) => ({ ...current, [field]: event.target.value }))\n        }\n      />\n      <div className=\"flex items-center justify-between\">\n        <Text size=\"xs\" color=\"text-text-500\">\n          {fields.length > 1 ? `${step + 1} de ${fields.length}` : ''}\n        </Text>\n        <Button\n          type=\"submit\"\n          size=\"small\"\n          disabled={saving}\n          style={accentColor ? { backgroundColor: accentColor } : undefined}\n        >\n          {isLast ? 'Enviar' : 'Avançar'}\n        </Button>\n      </div>\n    </form>\n  );\n};\n","import { useEffect, useMemo, useRef, useState } from 'react';\nimport {\n  ArrowLeftIcon,\n  ArrowSquareOutIcon,\n  ArrowsInSimpleIcon,\n  ArrowsOutSimpleIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport { ArticleContent } from '../ArticleContent/ArticleContent';\nimport { embedVideoLinks } from '../../utils/videoEmbed';\nimport type { SupportChatArticle } from '../../types/supportChat';\nimport { cn } from '../../utils/utils';\n\nexport interface SupportChatArticleViewProps {\n  /** Article to show */\n  articleId: string;\n  /** Title known from the chat, shown while the article loads */\n  initialTitle?: string;\n  /** Loads the article (adapter.getArticle bound to the institution) */\n  loadArticle: (articleId: string) => Promise<SupportChatArticle>;\n  /** Whether the chat window is in the wide mode */\n  expanded: boolean;\n  onToggleExpanded: () => void;\n  /** Back to the conversation (it is kept as it was) */\n  onBack: () => void;\n  /** Page of the article in the help center, for \"Abrir em nova aba\" */\n  externalUrl?: string;\n  /** Header background (theme) */\n  accentStyle?: { backgroundColor: string };\n}\n\nconst formatUpdatedAt = (iso: string) =>\n  new Date(iso).toLocaleDateString('pt-BR', {\n    day: '2-digit',\n    month: '2-digit',\n    year: 'numeric',\n  });\n\n/**\n * FAQ article read inside the support chat, like the Zendesk messenger: the\n * conversation is replaced by the article (no new tab), with back,\n * expand/reduce and open-in-new-tab controls. The big title moves to the\n * header once it scrolls out of view. YouTube/Vimeo links of the article\n * become players.\n */\nexport const SupportChatArticleView = ({\n  articleId,\n  initialTitle,\n  loadArticle,\n  expanded,\n  onToggleExpanded,\n  onBack,\n  externalUrl,\n  accentStyle,\n}: SupportChatArticleViewProps) => {\n  const [article, setArticle] = useState<SupportChatArticle | null>(null);\n  const [failed, setFailed] = useState(false);\n  const [titleHidden, setTitleHidden] = useState(false);\n  const titleRef = useRef<HTMLHeadingElement>(null);\n\n  useEffect(() => {\n    let active = true;\n    setArticle(null);\n    setFailed(false);\n    loadArticle(articleId)\n      .then((loaded) => {\n        if (active) setArticle(loaded);\n      })\n      .catch(() => {\n        if (active) setFailed(true);\n      });\n    return () => {\n      active = false;\n    };\n  }, [articleId, loadArticle]);\n\n  // The big title leaves the screen → show it in the header\n  useEffect(() => {\n    const title = titleRef.current;\n    if (!title || typeof IntersectionObserver === 'undefined') {\n      return undefined;\n    }\n    const observer = new IntersectionObserver(([entry]) =>\n      setTitleHidden(!entry.isIntersecting)\n    );\n    observer.observe(title);\n    return () => observer.disconnect();\n  }, [article]);\n\n  const html = useMemo(\n    () => (article ? embedVideoLinks(article.body) : ''),\n    [article]\n  );\n  const title = article?.title ?? initialTitle ?? 'Artigo';\n\n  return (\n    <div\n      data-testid=\"support-chat-article\"\n      className=\"flex min-h-0 flex-1 flex-col\"\n    >\n      <header\n        className=\"flex items-center gap-1 px-2 py-2 bg-primary-500 text-white\"\n        style={accentStyle}\n      >\n        <Button\n          variant=\"raw\"\n          aria-label=\"Voltar para a janela de mensagens\"\n          onClick={onBack}\n          className=\"p-1 rounded hover:bg-white/20\"\n        >\n          <ArrowLeftIcon size={18} />\n        </Button>\n        <Text\n          as=\"span\"\n          size=\"sm\"\n          weight=\"semibold\"\n          color=\"\"\n          aria-hidden={!titleHidden || undefined}\n          className={cn(\n            'min-w-0 flex-1 truncate transition-opacity',\n            titleHidden ? 'opacity-100' : 'opacity-0'\n          )}\n        >\n          {title}\n        </Text>\n        <Button\n          variant=\"raw\"\n          aria-label={expanded ? 'Reduzir artigo' : 'Expandir artigo'}\n          onClick={onToggleExpanded}\n          className=\"p-1 rounded hover:bg-white/20\"\n        >\n          {expanded ? (\n            <ArrowsInSimpleIcon size={18} />\n          ) : (\n            <ArrowsOutSimpleIcon size={18} />\n          )}\n        </Button>\n        {externalUrl && (\n          <a\n            href={externalUrl}\n            target=\"_blank\"\n            rel=\"noreferrer\"\n            aria-label=\"Abrir em nova aba\"\n            className=\"p-1 rounded hover:bg-white/20\"\n          >\n            <ArrowSquareOutIcon size={18} />\n          </a>\n        )}\n      </header>\n\n      <div className=\"flex-1 overflow-y-auto px-5 py-4\">\n        <Text\n          as=\"h2\"\n          ref={titleRef}\n          size=\"xl\"\n          weight=\"bold\"\n          color=\"text-text-950\"\n        >\n          {title}\n        </Text>\n        {article?.updatedAt && (\n          <Text size=\"xs\" color=\"text-text-500\" className=\"mt-1\">\n            Atualizado em {formatUpdatedAt(article.updatedAt)}\n          </Text>\n        )}\n\n        <div className=\"mt-4\">\n          {failed && (\n            <Text size=\"sm\" role=\"alert\" color=\"text-error-700\">\n              Não foi possível abrir o artigo.\n            </Text>\n          )}\n          {!failed && !article && (\n            <Text size=\"sm\" color=\"text-text-500\">\n              Carregando…\n            </Text>\n          )}\n          {article && <ArticleContent html={html} />}\n        </div>\n      </div>\n    </div>\n  );\n};\n","import { useEffect, useState, type ReactNode } from 'react';\nimport {\n  FileIcon,\n  FilePdfIcon,\n  FileVideoIcon,\n  XIcon,\n} from '@phosphor-icons/react';\nimport Text from '../Text/Text';\nimport Button from '../Button/Button';\nimport {\n  SUPPORT_CHAT_ATTACHMENT_RULES,\n  SUPPORT_CHAT_MAX_ATTACHMENTS,\n  type SupportChatAttachment,\n} from '../../types/supportChat';\n\n/** Value of the `accept` attribute of the file picker */\nexport const SUPPORT_CHAT_ACCEPT = Object.keys(\n  SUPPORT_CHAT_ATTACHMENT_RULES\n).join(',');\n\nconst isImage = (mimeType?: string) => Boolean(mimeType?.startsWith('image/'));\nconst isVideo = (mimeType?: string) => Boolean(mimeType?.startsWith('video/'));\n\nconst formatSize = (bytes: number) => `${Math.round(bytes / (1024 * 1024))} MB`;\n\n/**\n * Keep the files the backend accepts (type, size and count) and say why the\n * others were left out.\n * @param current - Files already picked\n * @param picked - Files just chosen\n * @returns The accepted files and the last problem found, if any\n */\nexport const pickAttachments = (current: File[], picked: File[]) => {\n  const accepted = [...current];\n  let problem: string | null = null;\n  for (const file of picked) {\n    const maxBytes = SUPPORT_CHAT_ATTACHMENT_RULES[file.type];\n    if (!maxBytes) {\n      problem =\n        'Envie imagens (JPG, PNG, GIF, WEBP), PDF ou vídeo (MP4, WEBM, MOV)';\n    } else if (file.size > maxBytes) {\n      problem = `${file.name} passa de ${formatSize(maxBytes)}`;\n    } else if (accepted.length >= SUPPORT_CHAT_MAX_ATTACHMENTS) {\n      problem = `Máximo de ${SUPPORT_CHAT_MAX_ATTACHMENTS} arquivos por mensagem`;\n    } else {\n      accepted.push(file);\n    }\n  }\n  return { accepted, problem };\n};\n\nconst FileTypeIcon = ({ mimeType }: { mimeType?: string }) => {\n  if (mimeType === 'application/pdf') return <FilePdfIcon size={18} />;\n  if (isVideo(mimeType)) return <FileVideoIcon size={18} />;\n  return <FileIcon size={18} />;\n};\n\n/** Files of a message: images and videos inline, other files as links */\nexport const AttachmentList = ({\n  items,\n}: {\n  items: SupportChatAttachment[];\n}) => (\n  <div className=\"flex flex-wrap gap-2 first:mt-0 mt-1\">\n    {items.map((item) => {\n      if (isImage(item.mimeType)) {\n        return (\n          <a key={item.id} href={item.url} target=\"_blank\" rel=\"noreferrer\">\n            <img\n              src={item.url}\n              alt={item.fileName}\n              className=\"max-w-[200px] max-h-[200px] rounded-lg object-cover\"\n            />\n          </a>\n        );\n      }\n      if (isVideo(item.mimeType)) {\n        return (\n          <video\n            key={item.id}\n            src={item.url}\n            controls\n            preload=\"metadata\"\n            aria-label={item.fileName}\n            className=\"max-w-[240px] max-h-[200px] rounded-lg bg-black\"\n          />\n        );\n      }\n      return (\n        <a\n          key={item.id}\n          href={item.url}\n          target=\"_blank\"\n          rel=\"noreferrer\"\n          className=\"flex items-center gap-1 underline\"\n        >\n          <FileTypeIcon mimeType={item.mimeType} />\n          <Text as=\"span\" size=\"sm\" color=\"\">\n            {item.fileName}\n          </Text>\n        </a>\n      );\n    })}\n  </div>\n);\n\n/** A file picked but not sent yet: thumbnail for images, name for the rest */\nexport const PendingAttachment = ({\n  file,\n  onRemove,\n}: {\n  file: File;\n  onRemove: () => void;\n}) => {\n  const image = isImage(file.type);\n  const [url, setUrl] = useState('');\n  useEffect(() => {\n    if (!image) return undefined;\n    const objectUrl = URL.createObjectURL(file);\n    setUrl(objectUrl);\n    return () => URL.revokeObjectURL(objectUrl);\n  }, [file, image]);\n\n  return (\n    <div className=\"relative\">\n      {image ? (\n        url && (\n          <img\n            src={url}\n            alt={file.name}\n            className=\"w-14 h-14 rounded-lg object-cover border border-border-100\"\n          />\n        )\n      ) : (\n        <div className=\"flex h-14 max-w-[160px] items-center gap-1 rounded-lg border border-border-100 px-2 text-text-700\">\n          <FileTypeIcon mimeType={file.type} />\n          <Text as=\"span\" size=\"xs\" className=\"truncate\">\n            {file.name}\n          </Text>\n        </div>\n      )}\n      <Button\n        variant=\"raw\"\n        aria-label={`Remover ${file.name}`}\n        onClick={onRemove}\n        className=\"absolute -top-1 -right-1 w-5 h-5 rounded-full bg-text-700 text-white flex items-center justify-center\"\n      >\n        <XIcon size={12} />\n      </Button>\n    </div>\n  );\n};\n\n/** http(s) addresses inside a message */\nconst URL_PATTERN = /https?:\\/\\/[^\\s<>\"]+/g;\n\n/** Punctuation that ends a sentence, not the address */\nconst TRAILING_PUNCTUATION = /[.,;:!?)\\]]+$/;\n\n/** A FAQ article page: `/artigo/<uuid>` */\nconst ARTICLE_PATH =\n  /\\/artigo\\/([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12})/i;\n\n/**\n * Message text with its addresses as links. A link to a FAQ article opens in\n * the chat (when `onOpenArticle` is given); the others open a new tab.\n */\nexport const MessageText = ({\n  text,\n  onOpenArticle,\n}: {\n  text: string;\n  onOpenArticle?: (articleId: string) => void;\n}) => {\n  const parts: ReactNode[] = [];\n  let cursor = 0;\n  for (const match of text.matchAll(URL_PATTERN)) {\n    const raw = match[0];\n    const url = raw.replace(TRAILING_PUNCTUATION, '');\n    const start = match.index ?? 0;\n    if (start > cursor) parts.push(text.slice(cursor, start));\n\n    const articleId = onOpenArticle ? ARTICLE_PATH.exec(url)?.[1] : undefined;\n    parts.push(\n      <a\n        key={`${start}-${url}`}\n        href={url}\n        target=\"_blank\"\n        rel=\"noreferrer\"\n        className=\"underline break-all\"\n        onClick={\n          articleId\n            ? (event) => {\n                event.preventDefault();\n                onOpenArticle?.(articleId);\n              }\n            : undefined\n        }\n      >\n        {url}\n      </a>\n    );\n    cursor = start + url.length;\n  }\n  if (cursor < text.length) parts.push(text.slice(cursor));\n\n  return (\n    <Text size=\"sm\" color=\"\" className=\"whitespace-pre-wrap\">\n      {parts}\n    </Text>\n  );\n};\n","import { useMemo } from 'react';\nimport { SupportChatWidget } from './SupportChatWidget';\nimport { createGuestSupportChatAdapter } from './guestSupportChatAdapter';\nimport { useSupportFeatureFlag } from '../../hooks/useSupportFeatureFlag';\nimport { useAppStore } from '../../store/appStore';\nimport { useAuthStore } from '../../store/authStore';\nimport { SupportType, type SupportApiClient } from '../../types/support';\nimport type {\n  SupportChatHttpClient,\n  SupportChatTheme,\n} from '../../types/supportChat';\n\nexport interface NativeSupportChatProps {\n  /** Client of the backend API (the app axios instance fits as it is) */\n  apiClient: SupportApiClient & SupportChatHttpClient;\n  /** App the chat runs in, sent with the ticket (e.g. \"aluno\", \"login\") */\n  channel: string;\n  /**\n   * Extra condition of the app to show the chat, on top of the SUPPORT flag\n   * (e.g. logged in and with the support module). Default: true.\n   */\n  enabled?: boolean;\n  /**\n   * Link of a FAQ article. Default: the FAQ address of the SUPPORT flag\n   * (`<faqUrl>/artigo/<id>`).\n   */\n  faqArticleUrl?: (articleId: string) => string;\n  /** Support WebSocket; without it the chat polls the REST API */\n  wsUrl?: string;\n  theme?: SupportChatTheme;\n}\n\n/**\n * Native support chat ready to drop in an app: reads the SUPPORT feature flag\n * of the institution (from the app store), the logged user (from the auth\n * store) and talks to the support API by itself.\n *\n * Shown only when the institution uses the native support with the internal\n * support and its chat switched on in the backoffice, once the flag is read,\n * and when `enabled`. With Zendesk it renders nothing (the app loads the\n * Zendesk widget). A logged user opens the ticket with their name and e-mail;\n * a visitor gives them to the AI on the first contact.\n *\n * @example\n * <NativeSupportChat apiClient={api} channel=\"aluno\" enabled={hasSupport} />\n */\nexport const NativeSupportChat = ({\n  apiClient,\n  channel,\n  enabled = true,\n  faqArticleUrl,\n  wsUrl,\n  theme,\n}: NativeSupportChatProps) => {\n  const { institutionId } = useAppStore();\n  const userName = useAuthStore(\n    (state) => state.user?.name ?? state.sessionInfo?.userName\n  );\n  const userEmail = useAuthStore((state) => state.user?.email);\n  const flag = useSupportFeatureFlag({ apiClient });\n  const adapter = useMemo(\n    () => createGuestSupportChatAdapter({ apiClient, wsUrl }),\n    [apiClient, wsUrl]\n  );\n\n  const user =\n    userName || userEmail ? { name: userName, email: userEmail } : undefined;\n\n  return (\n    <SupportChatWidget\n      adapter={adapter}\n      channel={channel}\n      institutionId={institutionId || undefined}\n      user={user}\n      theme={theme}\n      faqArticleUrl={faqArticleUrl ?? flag.faqArticleUrl}\n      flags={{\n        enabled: enabled && !flag.loading && flag.isNative && flag.chatEnabled,\n        supportType: flag.isNative ? SupportType.NATIVE : SupportType.ZENDESK,\n      }}\n    />\n  );\n};\n","import { isSupportTicketOrigin } from '../../types/support';\nimport {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatAnswerApi,\n  type SupportChatArticle,\n  type SupportChatEvent,\n  type SupportChatHttpClient,\n  type SupportChatMessage,\n} from '../../types/supportChat';\n\nexport interface GuestSupportChatAdapterOptions {\n  /** Client of the backend API (e.g. the app axios instance) */\n  apiClient: SupportChatHttpClient;\n  /**\n   * Support WebSocket, including ?channel=support (e.g.\n   * wss://bff-hml-chat.analyticaensino.com.br?channel=support).\n   * Without it the adapter only polls the REST API.\n   */\n  wsUrl?: string;\n  /** Polling interval while the socket is not connected, in ms */\n  pollIntervalMs?: number;\n}\n\nconst GUEST_TOKEN_HEADER = 'x-support-guest-token';\n\nconst senderNameFor = (role: string, requesterName: string) => {\n  if (role === SUPPORT_CHAT_AUTHOR.AGENT) return 'Suporte';\n  if (role === SUPPORT_CHAT_AUTHOR.AI) return 'Assistente';\n  return requesterName;\n};\n\n/** REST answer → widget message */\nexport const fromSupportAnswer = (\n  answer: SupportChatAnswerApi,\n  requesterName: string\n): SupportChatMessage => ({\n  id: answer.id,\n  senderId:\n    answer.authorType === SUPPORT_CHAT_AUTHOR.GUEST\n      ? SUPPORT_CHAT_GUEST_SENDER_ID\n      : answer.authorType.toLowerCase(),\n  senderName: senderNameFor(answer.authorType, requesterName),\n  senderPhoto: null,\n  senderRole: answer.authorType,\n  content: answer.answer,\n  messageType: 'text',\n  createdAt: answer.createdAt,\n  attachments: answer.attachments ?? [],\n  faq:\n    answer.faqArticleId && answer.faqArticleTitle\n      ? { id: answer.faqArticleId, title: answer.faqArticleTitle }\n      : null,\n  contactRequest: answer.contactRequest ?? null,\n});\n\n/**\n * Support chat adapter for visitors (no login), on top of the support API:\n * - POST /support/external opens the ticket and returns the guest token;\n * - GET/POST /support/guest/:id/answer read and send, with the token header;\n * - the chat WebSocket (?channel=support&roomId=&token=) pushes the events,\n *   and REST polling covers the time the socket is down.\n */\nexport const createGuestSupportChatAdapter = ({\n  apiClient,\n  wsUrl,\n  pollIntervalMs = 3000,\n}: GuestSupportChatAdapterOptions): SupportChatAdapter => {\n  const sessions = new Map<string, { token: string; name: string }>();\n  /**\n   * Ticket opening text written by the adapter (an image-only start still\n   * needs a description). It is the ticket description for the agents, not\n   * something the visitor typed, so the chat does not show it.\n   */\n  const hiddenIds = new Set<string>();\n  const isVisible = (message: SupportChatMessage) => !hiddenIds.has(message.id);\n\n  const headersFor = (ticketId: string) => ({\n    [GUEST_TOKEN_HEADER]: sessions.get(ticketId)?.token ?? '',\n  });\n  const nameFor = (ticketId: string) =>\n    sessions.get(ticketId)?.name ?? 'Visitante';\n\n  const listMessages = async (ticketId: string) => {\n    const { data } = await apiClient.get<{ data: SupportChatAnswerApi[] }>(\n      `/support/guest/${ticketId}/answer`,\n      { headers: headersFor(ticketId) }\n    );\n    return data.data\n      .map((answer) => fromSupportAnswer(answer, nameFor(ticketId)))\n      .filter(isVisible);\n  };\n\n  /**\n   * Upload each file straight to the storage: ask the backend for a signed\n   * URL, then PUT the file there. Returns what the message needs.\n   */\n  const uploadFiles = (ticketId: string, files: File[]) =>\n    Promise.all(\n      files.map(async (file) => {\n        const { data } = await apiClient.post<{\n          data: { uploadUrl: string; key: string; contentType: string };\n        }>(\n          `/support/guest/${ticketId}/upload-url`,\n          { fileName: file.name, fileSize: file.size, mimeType: file.type },\n          { headers: headersFor(ticketId) }\n        );\n        const { uploadUrl, key, contentType } = data.data;\n        const response = await fetch(uploadUrl, {\n          method: 'PUT',\n          headers: { 'Content-Type': contentType },\n          body: file,\n        });\n        if (!response.ok) {\n          throw new Error(`Não foi possível enviar ${file.name}`);\n        }\n        return {\n          key,\n          fileName: file.name,\n          mimeType: contentType,\n          size: file.size,\n        };\n      })\n    );\n\n  const sendMessage = async (\n    ticketId: string,\n    content: string,\n    files: File[] = []\n  ) => {\n    const attachments = await uploadFiles(ticketId, files);\n    const { data } = await apiClient.post<{ data: SupportChatAnswerApi }>(\n      `/support/guest/${ticketId}/answer`,\n      { answer: content, attachments },\n      { headers: headersFor(ticketId) }\n    );\n    return fromSupportAnswer(data.data, nameFor(ticketId));\n  };\n\n  return {\n    async startConversation({\n      message,\n      channel,\n      institutionId,\n      requesterName,\n      email,\n      files = [],\n    }) {\n      // The ticket needs a description; an image-only start uses the names\n      const description = message || files.map((file) => file.name).join(', ');\n      const { data } = await apiClient.post<{\n        data: { id: string; guestToken: string };\n      }>('/support/external', {\n        description,\n        ...(institutionId ? { institutionId } : {}),\n        ...(requesterName ? { requesterName } : {}),\n        ...(email ? { email } : {}),\n        // The app the chat runs in, when it is one the API knows\n        ...(isSupportTicketOrigin(channel) ? { origin: channel } : {}),\n      });\n      const ticketId = data.data.id;\n      sessions.set(ticketId, {\n        token: data.data.guestToken,\n        name: requesterName || 'Visitante',\n      });\n\n      // The first message is saved with the ticket; read it back for its id.\n      // /support/external takes no files, so they go as the next message.\n      let messages = await listMessages(ticketId);\n      if (!message && messages[0]) {\n        hiddenIds.add(messages[0].id);\n        messages = messages.slice(1);\n      }\n      if (files.length) messages.push(await sendMessage(ticketId, '', files));\n      return {\n        ticket: {\n          id: ticketId,\n          status: SUPPORT_CHAT_STATUS.ABERTO,\n          handlerType: null,\n          problemType: null,\n        },\n        messages,\n      };\n    },\n\n    sendMessage,\n\n    async getArticle(institutionId, articleId) {\n      const { data } = await apiClient.get<{\n        data: { article: SupportChatArticle };\n      }>(`/help-center/${institutionId}/articles/${articleId}`);\n      const { id, title, body, updatedAt } = data.data.article;\n      return { id, title, body, updatedAt: updatedAt ?? null };\n    },\n\n    async updateContact(ticketId, contact) {\n      if (!apiClient.put) {\n        throw new Error('O cliente da API não envia PUT');\n      }\n      await apiClient.put(`/support/guest/${ticketId}`, contact, {\n        headers: headersFor(ticketId),\n      });\n      const session = sessions.get(ticketId);\n      if (session && contact.requesterName) {\n        session.name = contact.requesterName;\n      }\n    },\n\n    listMessages,\n\n    subscribe(ticketId, listener) {\n      // id → what the chat shows besides the text; a message seen again with\n      // more of it (a stale WebSocket history may lack contactRequest/faq) is\n      // delivered again so the chat replaces it\n      const seen = new Map<string, string>();\n      const extrasOf = (message: SupportChatMessage) =>\n        JSON.stringify([message.contactRequest ?? null, message.faq ?? null]);\n      const NO_EXTRAS = JSON.stringify([null, null]);\n      let socket: WebSocket | null = null;\n      let pollTimer: ReturnType<typeof setInterval> | null = null;\n      let active = true;\n\n      const deliver = (message: SupportChatMessage) => {\n        if (!isVisible(message)) return;\n        const extras = extrasOf(message);\n        const previous = seen.get(message.id);\n        // Same as before, or a poorer copy: nothing new to show\n        if (previous === extras || (previous && extras === NO_EXTRAS)) return;\n        seen.set(message.id, extras);\n        listener({ type: 'new_message', payload: { message } });\n      };\n\n      const poll = async () => {\n        try {\n          (await listMessages(ticketId)).forEach(deliver);\n        } catch {\n          // Next tick tries again\n        }\n      };\n      const startPolling = () => {\n        if (pollTimer || !active) return;\n        void poll();\n        pollTimer = setInterval(poll, pollIntervalMs);\n      };\n      const stopPolling = () => {\n        if (pollTimer) clearInterval(pollTimer);\n        pollTimer = null;\n      };\n\n      const handleFrame = (raw: string) => {\n        let event: { type?: string; payload?: Record<string, unknown> };\n        try {\n          event = JSON.parse(raw);\n        } catch {\n          return;\n        }\n        const payload = event.payload ?? {};\n        if (event.type === 'history') {\n          (payload.messages as SupportChatMessage[]).forEach((message) =>\n            deliver({ ...message, attachments: message.attachments ?? [] })\n          );\n        } else if (event.type === 'new_message') {\n          const message = payload.message as SupportChatMessage;\n          deliver({ ...message, attachments: message.attachments ?? [] });\n        } else if (\n          event.type === 'message_updated' ||\n          event.type === 'ticket_updated'\n        ) {\n          listener(event as SupportChatEvent);\n        } else if (event.type === 'error') {\n          listener({\n            type: 'error',\n            payload: {\n              message: String(payload.message_text ?? payload.message ?? ''),\n            },\n          });\n        }\n      };\n\n      const token = sessions.get(ticketId)?.token;\n      if (wsUrl && token) {\n        const url = new URL(wsUrl);\n        url.searchParams.set('channel', 'support');\n        url.searchParams.set('roomId', ticketId);\n        url.searchParams.set('token', token);\n        socket = new WebSocket(url.toString());\n        socket.onopen = () => {\n          stopPolling();\n          socket?.send(JSON.stringify({ type: 'getInitialData' }));\n          // The REST API is the source of truth: a WebSocket deployed apart\n          // from it may send a history without contactRequest/faq\n          void poll();\n        };\n        socket.onmessage = (event) => handleFrame(String(event.data));\n        socket.onclose = startPolling;\n        socket.onerror = startPolling;\n      } else {\n        startPolling();\n      }\n\n      return () => {\n        active = false;\n        stopPolling();\n        if (socket) {\n          socket.onclose = null;\n          socket.close();\n        }\n      };\n    },\n  };\n};\n","import {\n  SUPPORT_CHAT_AUTHOR,\n  SUPPORT_CHAT_GUEST_SENDER_ID,\n  SUPPORT_CHAT_HANDLER,\n  SUPPORT_CHAT_STATUS,\n  type SupportChatAdapter,\n  type SupportChatEvent,\n  type SupportChatMessage,\n  type SupportChatTicket,\n} from '../../types/supportChat';\n\nexport interface MockSupportChatAdapterOptions {\n  /** Latency of every call, in ms (default 300) */\n  delayMs?: number;\n  /** Delay of the automatic agent reply, in ms (default 1500) */\n  replyDelayMs?: number;\n  /** Text of the agent reply; null disables it */\n  replyText?: string | null;\n}\n\nconst DEFAULT_REPLY =\n  'Olá! Recebemos sua mensagem e já vamos te ajudar. Este é um atendimento de demonstração.';\n\n/**\n * In-memory adapter for the support chat widget. It mirrors the backend\n * contract (statuses, authors, events) so the widget can be built and tested\n * before the real API + WebSocket adapter exists.\n */\nexport const createMockSupportChatAdapter = ({\n  delayMs = 300,\n  replyDelayMs = 1500,\n  replyText = DEFAULT_REPLY,\n}: MockSupportChatAdapterOptions = {}): SupportChatAdapter => {\n  const tickets = new Map<string, SupportChatTicket>();\n  const messages = new Map<string, SupportChatMessage[]>();\n  const requesters = new Map<string, { name: string; logged: boolean }>();\n  const listeners = new Map<string, Set<(event: SupportChatEvent) => void>>();\n  let sequence = 0;\n\n  const wait = () => new Promise((resolve) => setTimeout(resolve, delayMs));\n  const nextId = (prefix: string) => `${prefix}-${++sequence}`;\n\n  const emit = (ticketId: string, event: SupportChatEvent) => {\n    listeners.get(ticketId)?.forEach((listener) => listener(event));\n  };\n\n  const append = (ticketId: string, message: SupportChatMessage) => {\n    messages.set(ticketId, [...(messages.get(ticketId) ?? []), message]);\n  };\n\n  const toAttachments = (files: File[]) =>\n    files.map((file) => ({\n      id: nextId('file'),\n      url: URL.createObjectURL(file),\n      fileName: file.name,\n      mimeType: file.type,\n      size: file.size,\n    }));\n\n  const buildRequesterMessage = (\n    ticketId: string,\n    content: string,\n    files: File[] = []\n  ): SupportChatMessage => {\n    const requester = requesters.get(ticketId);\n    return {\n      id: nextId('msg'),\n      senderId: requester?.logged ? 'user' : SUPPORT_CHAT_GUEST_SENDER_ID,\n      senderName: requester?.name ?? 'Visitante',\n      senderPhoto: null,\n      senderRole: requester?.logged\n        ? SUPPORT_CHAT_AUTHOR.USER\n        : SUPPORT_CHAT_AUTHOR.GUEST,\n      content,\n      messageType: 'text',\n      createdAt: new Date().toISOString(),\n      attachments: toAttachments(files),\n    };\n  };\n\n  const scheduleReply = (ticketId: string) => {\n    if (replyText === null) return;\n    setTimeout(() => {\n      const ticket = tickets.get(ticketId);\n      if (!ticket) return;\n\n      const reply: SupportChatMessage = {\n        id: nextId('msg'),\n        senderId: 'agent',\n        senderName: 'Suporte',\n        senderPhoto: null,\n        senderRole: SUPPORT_CHAT_AUTHOR.AGENT,\n        content: replyText,\n        messageType: 'text',\n        createdAt: new Date().toISOString(),\n        attachments: [],\n      };\n      append(ticketId, reply);\n\n      const updated: SupportChatTicket = {\n        ...ticket,\n        status: SUPPORT_CHAT_STATUS.EM_ANDAMENTO,\n        handlerType: SUPPORT_CHAT_HANDLER.HUMANO,\n      };\n      tickets.set(ticketId, updated);\n\n      emit(ticketId, { type: 'new_message', payload: { message: reply } });\n      emit(ticketId, {\n        type: 'ticket_updated',\n        payload: {\n          ticketId,\n          status: updated.status,\n          handlerType: updated.handlerType,\n          problemType: updated.problemType,\n        },\n      });\n    }, replyDelayMs);\n  };\n\n  return {\n    async getArticle(_institutionId, articleId) {\n      await wait();\n      return {\n        id: articleId,\n        title: 'Como gerar e localizar simulados',\n        body:\n          '<p>Monte um simulado com as matérias que quiser e acompanhe o resultado. 📝</p>' +\n          '<h2>Passo a passo</h2>' +\n          '<ol><li><p>No menu, abra <strong>Simulados</strong>.</p></li>' +\n          '<li><p>Clique em <strong>Gerar simulado</strong> e escolha as áreas.</p></li>' +\n          '<li><p>Responda e veja o resultado em <strong>Histórico</strong>.</p></li></ol>' +\n          '<p><a href=\"https://www.youtube.com/watch?v=dQw4w9WgXcQ\">Assista ao vídeo do passo a passo</a></p>' +\n          '<blockquote><p>💡 Dica: refaça as questões que errou.</p></blockquote>',\n        updatedAt: '2026-10-21T12:00:00.000Z',\n      };\n    },\n\n    async startConversation({ message, requesterName, email, files }) {\n      await wait();\n      const ticket: SupportChatTicket = {\n        id: nextId('ticket'),\n        status: SUPPORT_CHAT_STATUS.ABERTO,\n        handlerType: null,\n        problemType: null,\n      };\n      tickets.set(ticket.id, ticket);\n      requesters.set(ticket.id, {\n        name: requesterName || 'Visitante',\n        logged: Boolean(email),\n      });\n\n      const first = buildRequesterMessage(ticket.id, message, files);\n      append(ticket.id, first);\n      scheduleReply(ticket.id);\n      return { ticket, messages: [first] };\n    },\n\n    async sendMessage(ticketId, content, files) {\n      await wait();\n      const ticket = tickets.get(ticketId);\n      if (!ticket) throw new Error('Atendimento não encontrado');\n      if (ticket.status === SUPPORT_CHAT_STATUS.FECHADO) {\n        throw new Error('Este atendimento já foi encerrado');\n      }\n\n      const message = buildRequesterMessage(ticketId, content, files);\n      append(ticketId, message);\n      scheduleReply(ticketId);\n      return message;\n    },\n\n    async listMessages(ticketId) {\n      await wait();\n      return [...(messages.get(ticketId) ?? 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package/dist/{chunk-BWTNSVJE.js → chunk-OGD2ATAP.js}

@@ -36,4 +36,4 @@ var SUPPORT_HISTORY_FILTER = {
 
 
 exports.SUPPORT_USER_PANEL_TAB = SUPPORT_USER_PANEL_TAB; exports.SUPPORT_CHANNEL = SUPPORT_CHANNEL; exports.SUPPORT_TICKET_PRIORITY = SUPPORT_TICKET_PRIORITY; exports.SUPPORT_TICKET_CARD_STATUS = SUPPORT_TICKET_CARD_STATUS; exports.SUPPORT_HISTORY_FILTER = SUPPORT_HISTORY_FILTER;
-//# sourceMappingURL=chunk-BWTNSVJE.js.map
+//# sourceMappingURL=chunk-OGD2ATAP.js.map

package/dist/{chunk-BWTNSVJE.js.map → chunk-OGD2ATAP.js.map}

@@ -1 +1 @@
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When it is not\n * meant for display, give the ticket a `code`.\n */\nexport type SupportTicketId = number | string;\n\n/** Ticket card of the history tab */\nexport interface SupportTicketSummary {\n  id: SupportTicketId;\n  /** Shown on the card; defaults to `#{id}` (e.g. \"#3F4A5B\" for a UUID) */\n  code?: string;\n  title: string;\n  reason?: string | null;\n  subreason?: string | null;\n  status: SupportTicketCardStatus;\n  /** ISO date */\n  createdAt: string;\n  resolvedBy?: SupportTicketResolver;\n  durationMin?: number | null;\n  /** Shown when the card is expanded */\n  priority?: SupportTicketPriority | null;\n  /** Shown when the card is expanded */\n  channel?: SupportChannel | null;\n}\n\n/** Aggregated numbers shown above the history list */\nexport interface SupportHistorySummary {\n  total: number;\n  resolved: number;\n  /** Average resolution time in minutes; null when nothing was resolved */\n  avgMin: number | null;\n}\n\n/** Status change event of the current ticket */\nexport interface SupportTicketTimelineEvent {\n  status: SupportTimelineStatus;\n  /** ISO date */\n  at: string;\n}\n\n/** Option of the reason select */\nexport interface SupportReasonOption {\n  value: string;\n  label: string;\n}\n\n/** Current ticket details */\nexport interface SupportTicketDetails {\n  id: SupportTicketId;\n  channel: SupportChannel;\n  /** ISO date */\n  openedAt: string;\n  /** ISO date of the first human reply; absent while waiting for a human */\n  firstHumanAt?: string | null;\n  /** ISO date the ticket was concluded; absent while it is open */\n  closedAt?: string | null;\n  /** Whether the ticket is concluded (fields become read-only, counters stop) */\n  done: boolean;\n  /** Value of the selected reason, from `reasonOptions` */\n  reason?: string | null;\n  priority: SupportTicketPriority;\n  aiSummary?: string | null;\n  timeline: SupportTicketTimelineEvent[];\n}\n"]}
+{"version":3,"sources":["/home/runner/work/analytica-frontend-lib/analytica-frontend-lib/dist/chunk-OGD2ATAP.js","../src/types/supportUserPanel.ts"],"names":[],"mappings":"AAAA;ACSO,IAAM,uBAAA,EAAyB;AAAA,EACpC,OAAA,EAAS,SAAA;AAAA,EACT,OAAA,EAAS,SAAA;AAAA,EACT,MAAA,EAAQ;AACV,CAAA;AAMO,IAAM,gBAAA,EAAkB;AAAA,EAC7B,GAAA,EAAK,KAAA;AAAA,EACL,GAAA,EAAK,KAAA;AAAA,EACL,QAAA,EAAU,UAAA;AAAA,EACV,KAAA,EAAO;AACT,CAAA;AAMO,IAAM,wBAAA,EAA0B;AAAA,EACrC,GAAA,EAAK,KAAA;AAAA,EACL,MAAA,EAAQ,QAAA;AAAA,EACR,IAAA,EAAM,MAAA;AAAA,EACN,MAAA,EAAQ;AACV,CAAA;AAMO,IAAM,2BAAA,EAA6B;AAAA,EACxC,WAAA,EAAa,aAAA;AAAA,EACb,aAAA,EAAe,eAAA;AAAA,EACf,KAAA,EAAO,OAAA;AAAA,EACP,IAAA,EAAM;AACR,CAAA;AAMO,IAAM,uBAAA,EAAyB;AAAA,EACpC,GAAA,EAAK,KAAA;AAAA,EACL,IAAA,EAAM,MAAA;AAAA,EACN,IAAA,EAAM,MAAA;AAAA,EACN,EAAA,EAAI;AACN,CAAA;AD3BA;AACA;AACE;AACA;AACA;AACA;AACA;AACF,wRAAC","file":"/home/runner/work/analytica-frontend-lib/analytica-frontend-lib/dist/chunk-OGD2ATAP.js","sourcesContent":[null,"import type { SupportTimelineStatus } from './supportTimeline';\n\n/**\n * Support (SAC) user panel types — right-side panel of the agent's ticket\n * screen, with the contact profile, their ticket history and the current\n * ticket details.\n */\n\n/** Tabs of the user panel */\nexport const SUPPORT_USER_PANEL_TAB = {\n  PROFILE: 'profile',\n  HISTORY: 'history',\n  TICKET: 'ticket',\n} as const;\n\nexport type SupportUserPanelTab =\n  (typeof SUPPORT_USER_PANEL_TAB)[keyof typeof SUPPORT_USER_PANEL_TAB];\n\n/** Channel a contact reached support through */\nexport const SUPPORT_CHANNEL = {\n  APP: 'App',\n  WEB: 'Web',\n  WHATSAPP: 'WhatsApp',\n  EMAIL: 'E-mail',\n} as const;\n\nexport type SupportChannel =\n  (typeof SUPPORT_CHANNEL)[keyof typeof SUPPORT_CHANNEL];\n\n/** Ticket priority */\nexport const SUPPORT_TICKET_PRIORITY = {\n  LOW: 'low',\n  NORMAL: 'normal',\n  HIGH: 'high',\n  URGENT: 'urgent',\n} as const;\n\nexport type SupportTicketPriority =\n  (typeof SUPPORT_TICKET_PRIORITY)[keyof typeof SUPPORT_TICKET_PRIORITY];\n\n/** Status shown on a ticket card of the history tab */\nexport const SUPPORT_TICKET_CARD_STATUS = {\n  IN_PROGRESS: 'IN_PROGRESS',\n  WAITING_HUMAN: 'WAITING_HUMAN',\n  HUMAN: 'HUMAN',\n  DONE: 'DONE',\n} as const;\n\nexport type SupportTicketCardStatus =\n  (typeof SUPPORT_TICKET_CARD_STATUS)[keyof typeof SUPPORT_TICKET_CARD_STATUS];\n\n/** Filters of the history tab (single selection) */\nexport const SUPPORT_HISTORY_FILTER = {\n  ALL: 'all',\n  OPEN: 'open',\n  DONE: 'done',\n  AI: 'ai',\n} as const;\n\nexport type SupportHistoryFilter =\n  (typeof SUPPORT_HISTORY_FILTER)[keyof typeof SUPPORT_HISTORY_FILTER];\n\n/** Note left by an agent on a contact, visible to the whole team */\nexport interface SupportContactNote {\n  id: string;\n  text: string;\n  author: string;\n  /** ISO date */\n  createdAt: string;\n}\n\n/** Contact (the user who opened the ticket) */\nexport interface SupportContact {\n  id: string;\n  name: string;\n  avatarUrl?: string | null;\n  /** e.g. \"Estudante\" */\n  role: string;\n  /** e.g. \"Rede Aprender Mais\" */\n  institution: string;\n  /** Whether the contact is linked to a platform user */\n  linked: boolean;\n  email?: string | null;\n  /** Digits only or already formatted; rendered as `(DD) 9XXXX-XXXX` */\n  phone?: string | null;\n  /** e.g. \"3º ano B — Ensino Médio\" */\n  classOrPosition?: string | null;\n  /** ISO date */\n  firstContactAt: string;\n  /** ISO date */\n  lastContactAt: string;\n  ticketsCount: number;\n  /** e.g. \"Android 14 · Moto G54\" */\n  device?: string | null;\n  preferredChannel: SupportChannel;\n  notes: SupportContactNote[];\n}\n\n/** Who resolved a ticket */\nexport type SupportTicketResolver =\n  | { type: 'ai' }\n  | { type: 'agent'; name: string };\n\n/**\n * Id of a support ticket: a number (e.g. 4821) or a UUID. When it is not\n * meant for display, give the ticket a `code`.\n */\nexport type SupportTicketId = number | string;\n\n/** Ticket card of the history tab */\nexport interface SupportTicketSummary {\n  id: SupportTicketId;\n  /** Shown on the card; defaults to `#{id}` (e.g. \"#3F4A5B\" for a UUID) */\n  code?: string;\n  title: string;\n  reason?: string | null;\n  subreason?: string | null;\n  status: SupportTicketCardStatus;\n  /** ISO date */\n  createdAt: string;\n  resolvedBy?: SupportTicketResolver;\n  durationMin?: number | null;\n  /** Shown when the card is expanded */\n  priority?: SupportTicketPriority | null;\n  /** Shown when the card is expanded */\n  channel?: SupportChannel | null;\n  /** App the ticket was opened from, already as a label (e.g. \"Professor\") */\n  origin?: string | null;\n}\n\n/** Aggregated numbers shown above the history list */\nexport interface SupportHistorySummary {\n  total: number;\n  resolved: number;\n  /** Average resolution time in minutes; null when nothing was resolved */\n  avgMin: number | null;\n}\n\n/** Status change event of the current ticket */\nexport interface SupportTicketTimelineEvent {\n  status: SupportTimelineStatus;\n  /** ISO date */\n  at: string;\n}\n\n/** Option of the reason select */\nexport interface SupportReasonOption {\n  value: string;\n  label: string;\n}\n\n/** Current ticket details */\nexport interface SupportTicketDetails {\n  id: SupportTicketId;\n  channel: SupportChannel;\n  /**\n   * App the ticket was opened from, already as a label (e.g. \"Professor\").\n   * Shown next to the channel (\"Web · Professor\").\n   */\n  origin?: string | null;\n  /** ISO date */\n  openedAt: string;\n  /** ISO date of the first human reply; absent while waiting for a human */\n  firstHumanAt?: string | null;\n  /** ISO date the ticket was concluded; absent while it is open */\n  closedAt?: string | null;\n  /** Whether the ticket is concluded (fields become read-only, counters stop) */\n  done: boolean;\n  /** Value of the selected reason, from `reasonOptions` */\n  reason?: string | null;\n  priority: SupportTicketPriority;\n  aiSummary?: string | null;\n  timeline: SupportTicketTimelineEvent[];\n}\n"]}

package/dist/{chunk-DXA4VBUN.mjs → chunk-VKQ5AJDT.mjs}

@@ -2,7 +2,7 @@ import {
   getCategoryText,
   getStatusBadgeAction,
   getStatusText
-} from "./chunk-OMBS4ACE.mjs";
+} from "./chunk-MVT7IVMY.mjs";
 import {
   SkeletonText
 } from "./chunk-7K5SWZK5.mjs";
@@ -434,4 +434,4 @@ export {
   getCategoryIcon,
   TicketModal
 };
-//# sourceMappingURL=chunk-DXA4VBUN.mjs.map
+//# sourceMappingURL=chunk-VKQ5AJDT.mjs.map

package/dist/{chunk-HE66Y2T3.js → chunk-VQ7MSYIH.js}

@@ -2,7 +2,7 @@
 
 
 
-var _chunkNP6KVOAVjs = require('./chunk-NP6KVOAV.js');
+var _chunk64WFAQC6js = require('./chunk-64WFAQC6.js');
 
 
 var _chunkUJWCE4XPjs = require('./chunk-UJWCE4XP.js');
@@ -200,9 +200,9 @@ var TicketModal = ({
                   {
                     variant: "solid",
                     size: "small",
-                    action: _chunkNP6KVOAVjs.getStatusBadgeAction.call(void 0, ticket.status),
+                    action: _chunk64WFAQC6js.getStatusBadgeAction.call(void 0, ticket.status),
                     className: "w-fit",
-                    children: _chunkNP6KVOAVjs.getStatusText.call(void 0, ticket.status)
+                    children: _chunk64WFAQC6js.getStatusText.call(void 0, ticket.status)
                   }
                 )
               ] }),
@@ -225,7 +225,7 @@ var TicketModal = ({
                     className: "w-fit",
                     children: [
                       getCategoryIcon(ticket.category),
-                      _chunkNP6KVOAVjs.getCategoryText.call(void 0, ticket.category)
+                      _chunk64WFAQC6js.getCategoryText.call(void 0, ticket.category)
                     ]
                   }
                 )
@@ -434,4 +434,4 @@ var TicketModal = ({
 
 
 exports.getCategoryIcon = getCategoryIcon; exports.TicketModal = TicketModal;
-//# sourceMappingURL=chunk-HE66Y2T3.js.map
+//# sourceMappingURL=chunk-VQ7MSYIH.js.map