ajaxter-chat 3.0.9 → 3.0.10

package/dist/components/ChatScreen/index.js

@@ -4,24 +4,28 @@ import { avatarColor, initials, formatTime, formatDate, generateTranscript, down
 import { shortAttachmentLabel } from '../../utils/fileName';
 import { shouldShowPrivacyNotice, dismissPrivacyNotice } from '../../utils/privacyConsent';
 import { EmojiPicker } from '../EmojiPicker';
-import { SlideNavMenu } from '../SlideNavMenu';
 export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported, isBlocked, onSend, onBack, onClose, onTogglePause, onReport, onBlock, onStartCall, onNavAction, otherDevelopers = [], onTransferToDeveloper, messageSoundEnabled = true, onToggleMessageSound, }) => {
-    var _a;
     const [text, setText] = useState('');
     const [showEmoji, setShowEmoji] = useState(false);
     const [showMenu, setShowMenu] = useState(false);
-    const [slideMenuOpen, setSlideMenuOpen] = useState(false);
     const [transferOpen, setTransferOpen] = useState(false);
     const [isRecording, setIsRecording] = useState(false);
     const [recordSec, setRecordSec] = useState(0);
     const [showConfirm, setShowConfirm] = useState(null);
     const [showPrivacy, setShowPrivacy] = useState(false);
+    const [pendingAttach, setPendingAttach] = useState(null);
+    const [waveBars, setWaveBars] = useState(() => Array(24).fill(0.08));
     const endRef = useRef(null);
     const inputRef = useRef(null);
     const fileRef = useRef(null);
     const recordTimer = useRef(null);
     const mediaRecorder = useRef(null);
     const recordChunks = useRef([]);
+    const discardRecordingRef = useRef(false);
+    const waveStreamRef = useRef(null);
+    const audioCtxRef = useRef(null);
+    const analyserRef = useRef(null);
+    const waveRafRef = useRef(0);
     useEffect(() => { var _a; (_a = endRef.current) === null || _a === void 0 ? void 0 : _a.scrollIntoView({ behavior: 'smooth' }); }, [messages]);
     const privacyEnabled = config.showPrivacyNotice !== false;
     useEffect(() => {
@@ -41,63 +45,189 @@ export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported,
         dismissPrivacyNotice(config.id);
         setShowPrivacy(false);
     }, [config.id]);
+    const clearPendingAttach = useCallback((revoke) => {
+        setPendingAttach(prev => {
+            if (prev && revoke)
+                URL.revokeObjectURL(prev.url);
+            return null;
+        });
+    }, []);
     const handleSend = useCallback(() => {
-        var _a;
-        if (!text.trim() || isPaused || isBlocked)
+        var _a, _b;
+        if (isPaused || isBlocked)
+            return;
+        if (pendingAttach) {
+            const { file, url } = pendingAttach;
+            const body = text.trim();
+            onSend(body || ' ', 'attachment', {
+                attachmentName: file.name,
+                attachmentSize: `${(file.size / 1024).toFixed(1)} KB`,
+                attachmentUrl: url,
+                attachmentMime: file.type,
+            });
+            setPendingAttach(null);
+            setText('');
+            (_a = inputRef.current) === null || _a === void 0 ? void 0 : _a.focus();
+            return;
+        }
+        if (!text.trim())
             return;
         onSend(text.trim());
         setText('');
-        (_a = inputRef.current) === null || _a === void 0 ? void 0 : _a.focus();
-    }, [text, isPaused, isBlocked, onSend]);
+        (_b = inputRef.current) === null || _b === void 0 ? void 0 : _b.focus();
+    }, [text, isPaused, isBlocked, onSend, pendingAttach]);
     const handleKey = (e) => {
         if (e.key === 'Enter' && !e.shiftKey) {
             e.preventDefault();
             handleSend();
         }
     };
+    const recordSecRef = useRef(0);
+    const stopWaveLoop = useCallback(() => {
+        var _a;
+        if (waveRafRef.current) {
+            cancelAnimationFrame(waveRafRef.current);
+            waveRafRef.current = 0;
+        }
+        analyserRef.current = null;
+        void ((_a = audioCtxRef.current) === null || _a === void 0 ? void 0 : _a.close());
+        audioCtxRef.current = null;
+        waveStreamRef.current = null;
+        setWaveBars(Array(24).fill(0.08));
+    }, []);
     const startRecording = async () => {
         if (isPaused || isBlocked)
             return;
         const stream = await navigator.mediaDevices.getUserMedia({ audio: true });
+        waveStreamRef.current = stream;
+        discardRecordingRef.current = false;
+        setRecordSec(0);
+        recordSecRef.current = 0;
+        try {
+            const audioCtx = new AudioContext();
+            await audioCtx.resume();
+            audioCtxRef.current = audioCtx;
+            const source = audioCtx.createMediaStreamSource(stream);
+            const analyser = audioCtx.createAnalyser();
+            analyser.fftSize = 128;
+            analyser.smoothingTimeConstant = 0.65;
+            source.connect(analyser);
+            analyserRef.current = analyser;
+            const data = new Uint8Array(analyser.frequencyBinCount);
+            const tick = () => {
+                const a = analyserRef.current;
+                if (!a)
+                    return;
+                a.getByteFrequencyData(data);
+                const bars = [];
+                const step = Math.max(1, Math.floor(data.length / 24));
+                for (let i = 0; i < 24; i++) {
+                    const v = data[Math.min(i * step, data.length - 1)] / 255;
+                    bars.push(Math.max(0.08, v));
+                }
+                setWaveBars(bars);
+                waveRafRef.current = requestAnimationFrame(tick);
+            };
+            waveRafRef.current = requestAnimationFrame(tick);
+        }
+        catch (_a) {
+            /* optional waveform */
+        }
         recordChunks.current = [];
         const mr = new MediaRecorder(stream);
         mediaRecorder.current = mr;
         mr.ondataavailable = e => { if (e.data.size)
             recordChunks.current.push(e.data); };
         mr.onstop = () => {
+            stopWaveLoop();
             stream.getTracks().forEach(t => t.stop());
             const chunks = recordChunks.current;
+            if (discardRecordingRef.current) {
+                discardRecordingRef.current = false;
+                setRecordSec(0);
+                recordSecRef.current = 0;
+                return;
+            }
             if (!chunks.length) {
                 setRecordSec(0);
+                recordSecRef.current = 0;
                 return;
             }
             const blob = new Blob(chunks, { type: chunks[0] instanceof Blob ? chunks[0].type : 'audio/webm' });
             const voiceUrl = URL.createObjectURL(blob);
-            const dur = Math.max(1, recordSec);
+            const dur = Math.max(1, recordSecRef.current);
             onSend('Voice message', 'voice', { voiceDuration: dur, voiceUrl });
             setRecordSec(0);
+            recordSecRef.current = 0;
         };
         mr.start(200);
         setIsRecording(true);
-        recordTimer.current = setInterval(() => setRecordSec(s => s + 1), 1000);
+        recordTimer.current = setInterval(() => {
+            setRecordSec(s => {
+                const n = s + 1;
+                recordSecRef.current = n;
+                return n;
+            });
+        }, 1000);
     };
-    const stopRecording = () => {
+    const cancelRecording = () => {
         var _a;
+        if (!isRecording)
+            return;
+        discardRecordingRef.current = true;
+        if (recordTimer.current) {
+            clearInterval(recordTimer.current);
+            recordTimer.current = null;
+        }
         (_a = mediaRecorder.current) === null || _a === void 0 ? void 0 : _a.stop();
-        if (recordTimer.current)
+        setIsRecording(false);
+    };
+    const stopRecordingSend = () => {
+        var _a;
+        if (!isRecording)
+            return;
+        discardRecordingRef.current = false;
+        if (recordTimer.current) {
             clearInterval(recordTimer.current);
+            recordTimer.current = null;
+        }
+        (_a = mediaRecorder.current) === null || _a === void 0 ? void 0 : _a.stop();
         setIsRecording(false);
     };
+    const handlePaste = (e) => {
+        var _a;
+        if (isPaused || isBlocked || !config.allowAttachment)
+            return;
+        const items = (_a = e.clipboardData) === null || _a === void 0 ? void 0 : _a.items;
+        if (!(items === null || items === void 0 ? void 0 : items.length))
+            return;
+        for (let i = 0; i < items.length; i++) {
+            const item = items[i];
+            if (item.kind === 'file' && item.type.startsWith('image/')) {
+                const f = item.getAsFile();
+                if (f) {
+                    e.preventDefault();
+                    const url = URL.createObjectURL(f);
+                    setPendingAttach(prev => {
+                        if (prev)
+                            URL.revokeObjectURL(prev.url);
+                        return { file: f, url };
+                    });
+                    return;
+                }
+            }
+        }
+    };
     const handleFileChange = (e) => {
         var _a;
         const file = (_a = e.target.files) === null || _a === void 0 ? void 0 : _a[0];
         if (!file || isPaused || isBlocked)
             return;
-        const attachmentUrl = URL.createObjectURL(file);
-        onSend(file.name, 'attachment', {
-            attachmentName: file.name,
-            attachmentSize: `${(file.size / 1024).toFixed(1)} KB`,
-            attachmentUrl,
+        const url = URL.createObjectURL(file);
+        setPendingAttach(prev => {
+            if (prev)
+                URL.revokeObjectURL(prev.url);
+            return { file, url };
         });
         e.target.value = '';
     };
@@ -123,10 +253,10 @@ export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported,
     const headerRole = viewerIsDev
         ? (activeUser.type === 'user' ? 'Customer' : 'Developer')
         : 'Support';
-    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', animation: 'cw-slideIn 0.22s ease', position: 'relative', overflow: 'hidden' }, children: [_jsx(SlideNavMenu, { open: slideMenuOpen, onClose: () => setSlideMenuOpen(false), primaryColor: config.primaryColor, chatType: config.chatType, viewerType: (_a = config.viewerType) !== null && _a !== void 0 ? _a : 'user', onSelect: onNavAction, onBackHome: onBack }), _jsxs("div", { style: {
+    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', animation: 'cw-slideIn 0.22s ease', position: 'relative', overflow: 'hidden' }, children: [_jsxs("div", { style: {
                     background: `linear-gradient(135deg,${config.primaryColor},${config.primaryColor}cc)`,
                     padding: '10px 12px', display: 'flex', alignItems: 'center', gap: 8, flexShrink: 0,
-                }, children: [_jsx("button", { type: "button", onClick: () => setSlideMenuOpen(true), style: hdrBtn, "aria-label": "Open menu", children: _jsxs("svg", { width: "16", height: "16", viewBox: "0 0 24 24", fill: "none", children: [_jsx("line", { x1: "3", y1: "6", x2: "21", y2: "6", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round" }), _jsx("line", { x1: "3", y1: "12", x2: "21", y2: "12", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round" }), _jsx("line", { x1: "3", y1: "18", x2: "21", y2: "18", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round" })] }) }), _jsxs("div", { style: { width: 36, height: 36, borderRadius: '50%', backgroundColor: peerAvatar, display: 'flex', alignItems: 'center', justifyContent: 'center', color: '#fff', fontWeight: 700, fontSize: 13, flexShrink: 0, position: 'relative' }, children: [peerInit, _jsx("span", { style: { position: 'absolute', bottom: 0, right: 0, width: 9, height: 9, borderRadius: '50%', border: '2px solid', borderColor: 'transparent', backgroundColor: activeUser.status === 'online' ? '#22c55e' : activeUser.status === 'away' ? '#f59e0b' : '#9ca3af' } })] }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { fontWeight: 700, fontSize: 14, color: '#fff', overflow: 'hidden', textOverflow: 'ellipsis', whiteSpace: 'nowrap' }, children: activeUser.name }), _jsx("div", { style: { fontSize: 11, color: 'rgba(255,255,255,0.8)' }, children: activeUser.designation })] }), _jsx("span", { style: { fontSize: 13, fontWeight: 700, color: '#fff', opacity: 0.95, flexShrink: 0 }, children: headerRole }), onToggleMessageSound && (_jsxs("label", { style: {
+                }, children: [_jsx("button", { type: "button", onClick: onBack, style: hdrBtn, "aria-label": "Back", children: _jsx("svg", { width: "16", height: "16", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M19 12H5M5 12L12 19M5 12L12 5", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round", strokeLinejoin: "round" }) }) }), _jsxs("div", { style: { width: 36, height: 36, borderRadius: '50%', backgroundColor: peerAvatar, display: 'flex', alignItems: 'center', justifyContent: 'center', color: '#fff', fontWeight: 700, fontSize: 13, flexShrink: 0, position: 'relative' }, children: [peerInit, _jsx("span", { style: { position: 'absolute', bottom: 0, right: 0, width: 9, height: 9, borderRadius: '50%', border: '2px solid', borderColor: 'transparent', backgroundColor: activeUser.status === 'online' ? '#22c55e' : activeUser.status === 'away' ? '#f59e0b' : '#9ca3af' } })] }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { fontWeight: 700, fontSize: 14, color: '#fff', overflow: 'hidden', textOverflow: 'ellipsis', whiteSpace: 'nowrap' }, children: activeUser.name }), _jsx("div", { style: { fontSize: 11, color: 'rgba(255,255,255,0.8)' }, children: activeUser.designation })] }), _jsx("span", { style: { fontSize: 13, fontWeight: 700, color: '#fff', opacity: 0.95, flexShrink: 0 }, children: headerRole }), onToggleMessageSound && (_jsxs("label", { style: {
                             display: 'flex',
                             alignItems: 'center',
                             gap: 6,
@@ -151,7 +281,7 @@ export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported,
                                         borderRadius: '50%',
                                         background: '#fff',
                                         transition: 'left 0.15s ease',
-                                    } }) })] })), config.allowWebCall && (_jsx("button", { type: "button", onClick: () => onStartCall(false), style: hdrBtn, title: "Voice Call", children: _jsx("svg", { width: "17", height: "17", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M22 16.92v3a2 2 0 01-2.18 2 19.79 19.79 0 01-8.63-3.07A19.5 19.5 0 013.07 10.8a19.79 19.79 0 01-3.07-8.68A2 2 0 012 0h3a2 2 0 012 1.72c.127.96.361 1.903.7 2.81a2 2 0 01-.45 2.11L6.09 7.91a16 16 0 006 6l1.27-1.27a2 2 0 012.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0122 14.92v2z", fill: "#fff" }) }) })), _jsx("button", { type: "button", onClick: () => setShowMenu(v => !v), style: Object.assign(Object.assign({}, hdrBtn), { background: 'rgba(255,255,255,0.2)' }), title: "More options", "aria-expanded": showMenu, children: _jsxs("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: [_jsx("circle", { cx: "12", cy: "5", r: "1.5", fill: "#fff" }), _jsx("circle", { cx: "12", cy: "12", r: "1.5", fill: "#fff" }), _jsx("circle", { cx: "12", cy: "19", r: "1.5", fill: "#fff" })] }) })] }), showMenu && (_jsxs("div", { style: { position: 'absolute', top: 52, right: 12, zIndex: 120, background: '#fff', borderRadius: 12, boxShadow: '0 8px 30px rgba(0,0,0,0.16)', padding: '6px', minWidth: 200, animation: 'cw-fadeUp 0.18s ease' }, children: [config.allowTranscriptDownload && (_jsx(MenuItem, { icon: "\uD83D\uDCE5", label: "Download Transcript", onClick: handleTranscript })), viewerIsDev && activeUser.type === 'user' && otherDevelopers.length > 0 && onTransferToDeveloper && (_jsx(MenuItem, { icon: "\uD83D\uDD00", label: "Transfer to developer", onClick: () => { setShowMenu(false); setTransferOpen(true); } })), _jsx(MenuItem, { icon: isPaused ? '▶️' : '⏸', label: isPaused ? 'Resume Chat' : 'Pause Chat', onClick: () => { setShowMenu(false); setShowConfirm('pause'); } }), config.allowReport && !isReported && (_jsx(MenuItem, { icon: "\u26A0\uFE0F", label: "Report Chat", onClick: () => { setShowMenu(false); setShowConfirm('report'); } })), config.allowBlock && activeUser.type === 'user' && !isBlocked && (_jsx(MenuItem, { icon: "\uD83D\uDEAB", label: "Block User", onClick: () => { setShowMenu(false); setShowConfirm('block'); }, danger: true })), _jsx("div", { style: { borderTop: '1px solid #f0f2f5', margin: '4px 0' } }), _jsx(MenuItem, { icon: "\u2715", label: "Close Chat", onClick: onClose })] })), isPaused && (_jsxs("div", { style: { background: '#fef3c7', padding: '8px 16px', fontSize: 12, fontWeight: 600, color: '#92400e', textAlign: 'center', flexShrink: 0, display: 'flex', alignItems: 'center', justifyContent: 'center', gap: 6 }, children: ["\u23F8 Chat is paused \u2014 users cannot send messages", _jsx("button", { type: "button", onClick: onTogglePause, style: { background: '#92400e', color: '#fff', border: 'none', borderRadius: 6, padding: '2px 8px', fontSize: 11, cursor: 'pointer', marginLeft: 4 }, children: "Resume" })] })), isBlocked && (_jsx("div", { style: { background: '#fee2e2', padding: '8px 16px', fontSize: 12, fontWeight: 600, color: '#991b1b', textAlign: 'center', flexShrink: 0 }, children: "\uD83D\uDEAB This user is blocked" })), isReported && (_jsx("div", { style: { background: '#fef3c7', padding: '6px 16px', fontSize: 11, color: '#92400e', textAlign: 'center', flexShrink: 0 }, children: "\u26A0\uFE0F This chat has been reported" })), _jsxs("div", { style: { flex: 1, overflowY: 'auto', padding: '14px', display: 'flex', flexDirection: 'column', gap: 10, background: '#f8f9fc' }, className: "cw-scroll", children: [grouped.map(({ date, msgs }) => (_jsxs(React.Fragment, { children: [_jsx(DateDivider, { label: date }), msgs.map(msg => (_jsx(Bubble, { msg: msg, primaryColor: config.primaryColor }, msg.id)))] }, date))), messages.length === 0 && (_jsxs("div", { style: { margin: 'auto', textAlign: 'center', color: '#c4cad4', fontSize: 13 }, children: [_jsx("div", { style: { fontSize: 28, marginBottom: 8 }, children: "\uD83D\uDCAC" }), "Say hello to ", activeUser.name, "!"] })), _jsx("div", { ref: endRef })] }), _jsxs("div", { style: { borderTop: '1px solid #eef0f5', padding: '10px 12px 8px', background: '#fff', flexShrink: 0, position: 'relative' }, children: [privacyEnabled && showPrivacy && (_jsxs("div", { style: {
+                                    } }) })] })), config.allowWebCall && (_jsx("button", { type: "button", onClick: () => onStartCall(false), style: hdrBtn, title: "Voice Call", children: _jsx("svg", { width: "17", height: "17", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M22 16.92v3a2 2 0 01-2.18 2 19.79 19.79 0 01-8.63-3.07A19.5 19.5 0 013.07 10.8a19.79 19.79 0 01-3.07-8.68A2 2 0 012 0h3a2 2 0 012 1.72c.127.96.361 1.903.7 2.81a2 2 0 01-.45 2.11L6.09 7.91a16 16 0 006 6l1.27-1.27a2 2 0 012.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0122 14.92v2z", fill: "#fff" }) }) })), _jsx("button", { type: "button", onClick: () => setShowMenu(v => !v), style: Object.assign(Object.assign({}, hdrBtn), { background: 'rgba(255,255,255,0.2)' }), title: "More options", "aria-expanded": showMenu, children: _jsxs("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: [_jsx("circle", { cx: "12", cy: "5", r: "1.5", fill: "#fff" }), _jsx("circle", { cx: "12", cy: "12", r: "1.5", fill: "#fff" }), _jsx("circle", { cx: "12", cy: "19", r: "1.5", fill: "#fff" })] }) })] }), showMenu && (_jsxs("div", { style: { position: 'absolute', top: 52, right: 12, zIndex: 120, background: '#fff', borderRadius: 12, boxShadow: '0 8px 30px rgba(0,0,0,0.16)', padding: '6px', minWidth: 200, animation: 'cw-fadeUp 0.18s ease' }, children: [navEntriesForChat(config.chatType, viewerIsDev).map(item => (_jsx(MenuItem, { icon: item.icon, label: item.label, onClick: () => { setShowMenu(false); onNavAction(item.key); } }, item.key))), _jsx("div", { style: { borderTop: '1px solid #f0f2f5', margin: '4px 0' } }), config.allowTranscriptDownload && (_jsx(MenuItem, { icon: "\uD83D\uDCE5", label: "Download Transcript", onClick: handleTranscript })), viewerIsDev && activeUser.type === 'user' && otherDevelopers.length > 0 && onTransferToDeveloper && (_jsx(MenuItem, { icon: "\uD83D\uDD00", label: "Transfer to developer", onClick: () => { setShowMenu(false); setTransferOpen(true); } })), _jsx(MenuItem, { icon: isPaused ? '▶️' : '⏸', label: isPaused ? 'Resume Chat' : 'Pause Chat', onClick: () => { setShowMenu(false); setShowConfirm('pause'); } }), config.allowReport && !isReported && (_jsx(MenuItem, { icon: "\u26A0\uFE0F", label: "Report Chat", onClick: () => { setShowMenu(false); setShowConfirm('report'); } })), config.allowBlock && activeUser.type === 'user' && !isBlocked && (_jsx(MenuItem, { icon: "\uD83D\uDEAB", label: "Block User", onClick: () => { setShowMenu(false); setShowConfirm('block'); }, danger: true })), _jsx("div", { style: { borderTop: '1px solid #f0f2f5', margin: '4px 0' } }), _jsx(MenuItem, { icon: "\u2715", label: "Close Chat", onClick: onClose })] })), isPaused && (_jsxs("div", { style: { background: '#fef3c7', padding: '8px 16px', fontSize: 12, fontWeight: 600, color: '#92400e', textAlign: 'center', flexShrink: 0, display: 'flex', alignItems: 'center', justifyContent: 'center', gap: 6 }, children: ["\u23F8 Chat is paused \u2014 users cannot send messages", _jsx("button", { type: "button", onClick: onTogglePause, style: { background: '#92400e', color: '#fff', border: 'none', borderRadius: 6, padding: '2px 8px', fontSize: 11, cursor: 'pointer', marginLeft: 4 }, children: "Resume" })] })), isBlocked && (_jsx("div", { style: { background: '#fee2e2', padding: '8px 16px', fontSize: 12, fontWeight: 600, color: '#991b1b', textAlign: 'center', flexShrink: 0 }, children: "\uD83D\uDEAB This user is blocked" })), isReported && (_jsx("div", { style: { background: '#fef3c7', padding: '6px 16px', fontSize: 11, color: '#92400e', textAlign: 'center', flexShrink: 0 }, children: "\u26A0\uFE0F This chat has been reported" })), _jsxs("div", { style: { flex: 1, overflowY: 'auto', padding: '14px', display: 'flex', flexDirection: 'column', gap: 10, background: '#f8f9fc' }, className: "cw-scroll", children: [grouped.map(({ date, msgs }) => (_jsxs(React.Fragment, { children: [_jsx(DateDivider, { label: date }), msgs.map(msg => (_jsx(Bubble, { msg: msg, primaryColor: config.primaryColor }, msg.id)))] }, date))), messages.length === 0 && (_jsxs("div", { style: { margin: 'auto', textAlign: 'center', color: '#c4cad4', fontSize: 13 }, children: [_jsx("div", { style: { fontSize: 28, marginBottom: 8 }, children: "\uD83D\uDCAC" }), "Say hello to ", activeUser.name, "!"] })), _jsx("div", { ref: endRef })] }), _jsxs("div", { style: { borderTop: '1px solid #eef0f5', padding: '10px 12px 8px', background: '#fff', flexShrink: 0, position: 'relative' }, children: [privacyEnabled && showPrivacy && (_jsxs("div", { style: {
                             position: 'relative',
                             marginBottom: 10,
                             padding: '12px 36px 12px 12px',
@@ -174,12 +304,90 @@ export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported,
                                     justifyContent: 'center',
                                     padding: 0,
                                     lineHeight: 1,
-                                }, children: _jsx("span", { style: { fontSize: 14, color: '#475569', fontWeight: 700 }, children: "\u00D7" }) }), _jsxs("p", { style: { margin: 0, fontSize: 12, color: '#64748b', lineHeight: 1.55 }, children: ["By chatting here, you agree we and authorized partners may process, monitor, and record this chat and your data in line with", ' ', config.privacyPolicyUrl ? (_jsx("a", { href: config.privacyPolicyUrl, target: "_blank", rel: "noopener noreferrer", style: { color: config.primaryColor, textDecoration: 'underline', fontWeight: 600 }, children: "Privacy Policy" })) : (_jsx("span", { style: { textDecoration: 'underline', fontWeight: 600 }, children: "Privacy Policy" })), "."] })] })), showEmoji && config.allowEmoji && (_jsx(EmojiPicker, { primaryColor: config.primaryColor, onSelect: e => setText(t => t + e), onClose: () => setShowEmoji(false) })), isRecording && (_jsxs("div", { style: { display: 'flex', alignItems: 'center', gap: 8, marginBottom: 8, padding: '8px 12px', background: '#fee2e2', borderRadius: 10 }, children: [_jsx("span", { style: { width: 8, height: 8, borderRadius: '50%', background: '#ef4444', display: 'inline-block', animation: 'cw-pulse 1s infinite' } }), _jsxs("span", { style: { fontSize: 13, color: '#991b1b', fontWeight: 600 }, children: ["Recording ", recordSec, "s"] }), _jsx("button", { type: "button", onClick: stopRecording, style: { marginLeft: 'auto', background: '#ef4444', color: '#fff', border: 'none', borderRadius: 6, padding: '4px 12px', fontSize: 12, cursor: 'pointer', fontWeight: 600 }, children: "Stop & send" })] })), _jsxs("div", { style: {
+                                }, children: _jsx("span", { style: { fontSize: 14, color: '#475569', fontWeight: 700 }, children: "\u00D7" }) }), _jsxs("p", { style: { margin: 0, fontSize: 12, color: '#64748b', lineHeight: 1.55 }, children: ["By chatting here, you agree we and authorized partners may process, monitor, and record this chat and your data in line with", ' ', config.privacyPolicyUrl ? (_jsx("a", { href: config.privacyPolicyUrl, target: "_blank", rel: "noopener noreferrer", style: { color: config.primaryColor, textDecoration: 'underline', fontWeight: 600 }, children: "Privacy Policy" })) : (_jsx("span", { style: { textDecoration: 'underline', fontWeight: 600 }, children: "Privacy Policy" })), "."] })] })), showEmoji && config.allowEmoji && (_jsx(EmojiPicker, { primaryColor: config.primaryColor, onSelect: e => setText(t => t + e), onClose: () => setShowEmoji(false) })), isRecording && (_jsxs("div", { style: {
+                            marginBottom: 10,
+                            padding: '12px 12px 14px',
+                            background: '#fff',
+                            borderRadius: 14,
+                            border: '1px solid #e8ecf1',
+                            boxShadow: '0 1px 4px rgba(15,23,42,0.06)',
+                        }, children: [_jsxs("div", { style: { display: 'flex', alignItems: 'flex-start', justifyContent: 'space-between', gap: 10, marginBottom: 10 }, children: [_jsx("button", { type: "button", onClick: cancelRecording, title: "Discard recording", "aria-label": "Discard recording", style: {
+                                            background: 'none',
+                                            border: 'none',
+                                            cursor: 'pointer',
+                                            padding: 6,
+                                            lineHeight: 0,
+                                            flexShrink: 0,
+                                        }, children: _jsxs("svg", { width: "22", height: "22", viewBox: "0 0 24 24", fill: "none", children: [_jsx("path", { d: "M3 6h18M8 6V4a2 2 0 012-2h4a2 2 0 012 2v2M19 6v14a2 2 0 01-2 2H7a2 2 0 01-2-2V6", stroke: "#ef4444", strokeWidth: "2", strokeLinecap: "round" }), _jsx("path", { d: "M10 11v6M14 11v6", stroke: "#ef4444", strokeWidth: "2", strokeLinecap: "round" })] }) }), _jsx("div", { style: { display: 'flex', alignItems: 'flex-end', gap: 3, height: 44, flex: 1, justifyContent: 'flex-end', minWidth: 0 }, children: waveBars.map((h, i) => (_jsx("span", { style: {
+                                                width: 3,
+                                                borderRadius: 2,
+                                                background: '#cbd5e1',
+                                                height: `${8 + h * 36}px`,
+                                                transition: 'height 0.05s ease-out',
+                                            } }, i))) })] }), _jsxs("div", { style: { display: 'flex', alignItems: 'center', justifyContent: 'space-between', gap: 12 }, children: [_jsx("div", { style: { flex: 1 } }), _jsx("div", { style: {
+                                            background: '#ef4444',
+                                            color: '#fff',
+                                            fontWeight: 700,
+                                            fontSize: 13,
+                                            padding: '6px 14px',
+                                            borderRadius: 999,
+                                            minWidth: 52,
+                                            textAlign: 'center',
+                                        }, children: fmtTime(recordSec) }), _jsx("button", { type: "button", onClick: stopRecordingSend, title: "Send voice message", "aria-label": "Send voice message", style: {
+                                            width: 44,
+                                            height: 44,
+                                            borderRadius: '50%',
+                                            border: 'none',
+                                            background: config.primaryColor,
+                                            cursor: 'pointer',
+                                            display: 'flex',
+                                            alignItems: 'center',
+                                            justifyContent: 'center',
+                                            flexShrink: 0,
+                                            boxShadow: `0 4px 14px ${config.primaryColor}55`,
+                                        }, children: _jsx("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M22 2L11 13M22 2L15 22L11 13L2 9L22 2Z", stroke: "#fff", strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) }) })] })] })), _jsxs("div", { style: {
                             border: `1.5px solid ${isPaused || isBlocked ? '#e5e7eb' : '#bfdbfe'}`,
                             borderRadius: 16,
                             padding: '10px 12px 8px',
                             background: isPaused || isBlocked ? '#f9fafb' : '#fff',
-                        }, children: [_jsx("textarea", { ref: inputRef, value: text, onChange: e => setText(e.target.value), onKeyDown: handleKey, placeholder: isPaused || isBlocked ? 'Chat is unavailable' : 'Compose your message…', disabled: isPaused || isBlocked || isRecording, rows: 2, style: {
+                        }, children: [pendingAttach && (_jsxs("div", { style: {
+                                    display: 'flex',
+                                    alignItems: 'center',
+                                    gap: 10,
+                                    marginBottom: 10,
+                                    padding: '8px 10px',
+                                    borderRadius: 10,
+                                    background: '#f8fafc',
+                                    border: '1px solid #fecaca',
+                                    position: 'relative',
+                                }, children: [_jsx("div", { style: {
+                                            width: 40,
+                                            height: 40,
+                                            borderRadius: 8,
+                                            background: config.primaryColor,
+                                            display: 'flex',
+                                            alignItems: 'center',
+                                            justifyContent: 'center',
+                                            flexShrink: 0,
+                                        }, children: _jsx("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M21.44 11.05l-9.19 9.19a6 6 0 01-8.49-8.49l9.19-9.19a4 4 0 015.66 5.66L9.41 17.41a2 2 0 01-2.83-2.83l8.49-8.48", stroke: "#fff", strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) }) }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { fontWeight: 700, fontSize: 13, color: '#1a2332', overflow: 'hidden', textOverflow: 'ellipsis', whiteSpace: 'nowrap' }, title: pendingAttach.file.name, children: pendingAttach.file.name }), _jsx("div", { style: { fontSize: 11, color: '#94a3b8', fontWeight: 600, textTransform: 'uppercase' }, children: (pendingAttach.file.type.split('/')[1] || 'file').slice(0, 8) })] }), _jsx("button", { type: "button", onClick: () => clearPendingAttach(true), title: "Remove attachment", "aria-label": "Remove attachment", style: {
+                                            position: 'absolute',
+                                            top: 6,
+                                            right: 6,
+                                            width: 22,
+                                            height: 22,
+                                            borderRadius: '50%',
+                                            border: 'none',
+                                            background: '#ef4444',
+                                            color: '#fff',
+                                            cursor: 'pointer',
+                                            fontSize: 15,
+                                            fontWeight: 700,
+                                            lineHeight: 1,
+                                            display: 'flex',
+                                            alignItems: 'center',
+                                            justifyContent: 'center',
+                                            padding: 0,
+                                        }, children: "\u00D7" })] })), _jsx("textarea", { ref: inputRef, value: text, onChange: e => setText(e.target.value), onKeyDown: handleKey, onPaste: handlePaste, placeholder: isPaused || isBlocked ? 'Chat is unavailable' : 'Compose your message…', disabled: isPaused || isBlocked || isRecording, rows: 2, style: {
                                     width: '100%',
                                     resize: 'none',
                                     border: 'none',
@@ -192,19 +400,19 @@ export const ChatScreen = ({ activeUser, messages, config, isPaused, isReported,
                                     overflowY: 'auto',
                                     fontFamily: 'inherit',
                                     marginBottom: 8,
-                                } }), _jsxs("div", { style: { display: 'flex', alignItems: 'center', justifyContent: 'space-between', gap: 8 }, children: [_jsxs("div", { style: { display: 'flex', alignItems: 'center', gap: 2 }, children: [config.allowEmoji && (_jsx(ActionBtn, { onClick: () => setShowEmoji(v => !v), title: "Emoji", children: _jsxs("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: [_jsx("circle", { cx: "12", cy: "12", r: "10", stroke: "#94a3b8", strokeWidth: "1.8" }), _jsx("path", { d: "M8 14s1.5 2 4 2 4-2 4-2", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" }), _jsx("circle", { cx: "9", cy: "9", r: "1", fill: "#94a3b8" }), _jsx("circle", { cx: "15", cy: "9", r: "1", fill: "#94a3b8" })] }) })), config.allowAttachment && (_jsxs(_Fragment, { children: [_jsx("input", { ref: fileRef, type: "file", style: { display: 'none' }, onChange: handleFileChange }), _jsx(ActionBtn, { onClick: () => { var _a; return (_a = fileRef.current) === null || _a === void 0 ? void 0 : _a.click(); }, title: "Attach file", children: _jsx("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M21.44 11.05l-9.19 9.19a6 6 0 01-8.49-8.49l9.19-9.19a4 4 0 015.66 5.66L9.41 17.41a2 2 0 01-2.83-2.83l8.49-8.48", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round", strokeLinejoin: "round" }) }) })] })), config.allowVoiceMessage && !isRecording && (_jsx(ActionBtn, { onClick: startRecording, title: "Voice message", children: _jsxs("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: [_jsx("path", { d: "M12 1a3 3 0 00-3 3v8a3 3 0 006 0V4a3 3 0 00-3-3z", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" }), _jsx("path", { d: "M19 10v2a7 7 0 01-14 0v-2M12 19v4M8 23h8", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" })] }) }))] }), _jsx("button", { type: "button", onClick: handleSend, disabled: !text.trim() || isPaused || isBlocked || isRecording, style: {
+                                } }), _jsxs("div", { style: { display: 'flex', alignItems: 'center', justifyContent: 'space-between', gap: 8 }, children: [_jsxs("div", { style: { display: 'flex', alignItems: 'center', gap: 2 }, children: [config.allowEmoji && (_jsx(ActionBtn, { onClick: () => setShowEmoji(v => !v), title: "Emoji", children: _jsxs("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: [_jsx("circle", { cx: "12", cy: "12", r: "10", stroke: "#94a3b8", strokeWidth: "1.8" }), _jsx("path", { d: "M8 14s1.5 2 4 2 4-2 4-2", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" }), _jsx("circle", { cx: "9", cy: "9", r: "1", fill: "#94a3b8" }), _jsx("circle", { cx: "15", cy: "9", r: "1", fill: "#94a3b8" })] }) })), config.allowAttachment && (_jsxs(_Fragment, { children: [_jsx("input", { ref: fileRef, type: "file", style: { display: 'none' }, onChange: handleFileChange }), _jsx(ActionBtn, { onClick: () => { var _a; return (_a = fileRef.current) === null || _a === void 0 ? void 0 : _a.click(); }, title: "Attach file", children: _jsx("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M21.44 11.05l-9.19 9.19a6 6 0 01-8.49-8.49l9.19-9.19a4 4 0 015.66 5.66L9.41 17.41a2 2 0 01-2.83-2.83l8.49-8.48", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round", strokeLinejoin: "round" }) }) })] })), config.allowVoiceMessage && !isRecording && (_jsx(ActionBtn, { onClick: startRecording, title: "Voice message", children: _jsxs("svg", { width: "20", height: "20", viewBox: "0 0 24 24", fill: "none", children: [_jsx("path", { d: "M12 1a3 3 0 00-3 3v8a3 3 0 006 0V4a3 3 0 00-3-3z", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" }), _jsx("path", { d: "M19 10v2a7 7 0 01-14 0v-2M12 19v4M8 23h8", stroke: "#94a3b8", strokeWidth: "1.8", strokeLinecap: "round" })] }) }))] }), _jsx("button", { type: "button", onClick: handleSend, disabled: (!text.trim() && !pendingAttach) || isPaused || isBlocked || isRecording, style: {
                                             width: 36,
                                             height: 36,
                                             borderRadius: '50%',
-                                            backgroundColor: text.trim() && !isPaused && !isBlocked ? config.primaryColor : '#e2e8f0',
+                                            backgroundColor: (text.trim() || pendingAttach) && !isPaused && !isBlocked ? config.primaryColor : '#e2e8f0',
                                             border: 'none',
-                                            cursor: text.trim() && !isPaused && !isBlocked ? 'pointer' : 'default',
+                                            cursor: (text.trim() || pendingAttach) && !isPaused && !isBlocked ? 'pointer' : 'default',
                                             display: 'flex',
                                             alignItems: 'center',
                                             justifyContent: 'center',
                                             flexShrink: 0,
                                             transition: 'background 0.15s',
-                                        }, title: "Send", children: _jsx("svg", { width: "16", height: "16", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M22 2L11 13M22 2L15 22L11 13L2 9L22 2Z", stroke: text.trim() && !isPaused && !isBlocked ? '#fff' : '#94a3b8', strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) }) })] })] }), (config.footerPoweredBy || config.branch) && (_jsxs("p", { style: { margin: '10px 0 0', textAlign: 'center', fontSize: 12, color: '#94a3b8' }, children: [config.footerPoweredBy, config.footerPoweredBy && config.branch ? ' · ' : '', config.branch && _jsx("span", { style: { fontWeight: 600, color: '#64748b' }, children: config.branch })] }))] }), transferOpen && otherDevelopers.length > 0 && onTransferToDeveloper && (_jsx("div", { style: {
+                                        }, title: "Send", children: _jsx("svg", { width: "16", height: "16", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M22 2L11 13M22 2L15 22L11 13L2 9L22 2Z", stroke: (text.trim() || pendingAttach) && !isPaused && !isBlocked ? '#fff' : '#94a3b8', strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) }) })] })] }), (config.footerPoweredBy || config.branch) && (_jsxs("p", { style: { margin: '10px 0 0', textAlign: 'center', fontSize: 12, color: '#94a3b8' }, children: [config.footerPoweredBy, config.footerPoweredBy && config.branch ? ' · ' : '', config.branch && _jsx("span", { style: { fontWeight: 600, color: '#64748b' }, children: config.branch })] }))] }), transferOpen && otherDevelopers.length > 0 && onTransferToDeveloper && (_jsx("div", { style: {
                     position: 'absolute',
                     inset: 0,
                     background: 'rgba(0,0,0,0.45)',
@@ -312,21 +520,24 @@ const VoiceRow = ({ msg, isMe, primaryColor }) => {
                 }, "aria-label": playing ? 'Pause' : 'Play', children: playing ? (_jsxs("svg", { width: "14", height: "14", viewBox: "0 0 24 24", fill: "currentColor", children: [_jsx("rect", { x: "6", y: "4", width: "4", height: "16" }), _jsx("rect", { x: "14", y: "4", width: "4", height: "16" })] })) : (_jsx("svg", { width: "14", height: "14", viewBox: "0 0 24 24", fill: "currentColor", children: _jsx("path", { d: "M8 5v14l11-7z" }) })) }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { height: 4, borderRadius: 2, background: isMe ? 'rgba(255,255,255,0.35)' : '#e2e8f0', overflow: 'hidden' }, children: _jsx("div", { style: { width: `${pct}%`, height: '100%', background: isMe ? '#fff' : primaryColor, borderRadius: 2, transition: 'width 0.1s linear' } }) }), _jsx("div", { style: { fontSize: 11, marginTop: 4, opacity: 0.9 }, children: timeLabel })] })] }));
 };
 const AttachmentRow = ({ msg, isMe, primaryColor }) => {
-    var _a;
+    var _a, _b;
     const name = (_a = msg.attachmentName) !== null && _a !== void 0 ? _a : 'File';
     const href = msg.attachmentUrl;
     const label = shortAttachmentLabel(name, 10);
-    return (_jsxs("div", { style: { display: 'flex', alignItems: 'center', gap: 10, flexWrap: 'wrap' }, children: [_jsx("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", style: { flexShrink: 0 }, children: _jsx("path", { d: "M21.44 11.05l-9.19 9.19a6 6 0 01-8.49-8.49l9.19-9.19a4 4 0 015.66 5.66L9.41 17.41a2 2 0 01-2.83-2.83l8.49-8.48", stroke: isMe ? '#fff' : '#334155', strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [href ? (_jsxs("a", { href: href, download: name, title: name, style: {
-                            fontWeight: 700,
-                            fontSize: 14,
-                            wordBreak: 'break-word',
-                            color: isMe ? '#fff' : primaryColor,
-                            textDecoration: 'underline',
-                        }, children: ["[", label, "]"] })) : (_jsxs("div", { style: { fontWeight: 700, fontSize: 14, wordBreak: 'break-word' }, title: name, children: ["[", label, "]"] })), msg.attachmentSize && _jsx("div", { style: { fontSize: 11, opacity: 0.8 }, children: msg.attachmentSize })] })] }));
+    const mime = (_b = msg.attachmentMime) !== null && _b !== void 0 ? _b : '';
+    const isImage = mime.startsWith('image/') || /\.(png|jpe?g|gif|webp|bmp|svg)$/i.test(name);
+    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', alignItems: 'stretch', gap: 8, flexWrap: 'wrap' }, children: [isImage && href && (_jsx("a", { href: href, download: name, title: name, style: { alignSelf: 'flex-start', lineHeight: 0 }, children: _jsx("img", { src: href, alt: "", style: { maxWidth: 220, maxHeight: 200, borderRadius: 10, objectFit: 'cover', display: 'block' } }) })), _jsxs("div", { style: { display: 'flex', alignItems: 'center', gap: 10 }, children: [!isImage && (_jsx("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", style: { flexShrink: 0 }, children: _jsx("path", { d: "M21.44 11.05l-9.19 9.19a6 6 0 01-8.49-8.49l9.19-9.19a4 4 0 015.66 5.66L9.41 17.41a2 2 0 01-2.83-2.83l8.49-8.48", stroke: isMe ? '#fff' : '#334155', strokeWidth: "2", strokeLinecap: "round", strokeLinejoin: "round" }) })), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [href ? (_jsxs("a", { href: href, download: name, title: name, style: {
+                                    fontWeight: 700,
+                                    fontSize: 14,
+                                    wordBreak: 'break-word',
+                                    color: isMe ? '#fff' : primaryColor,
+                                    textDecoration: 'underline',
+                                }, children: ["[", label, "]"] })) : (_jsxs("div", { style: { fontWeight: 700, fontSize: 14, wordBreak: 'break-word' }, title: name, children: ["[", label, "]"] })), msg.attachmentSize && _jsx("div", { style: { fontSize: 11, opacity: 0.8 }, children: msg.attachmentSize })] })] })] }));
 };
 const Bubble = ({ msg, primaryColor }) => {
     const isMe = msg.senderId === 'me';
-    const content = msg.type === 'voice' ? (_jsx(VoiceRow, { msg: msg, isMe: isMe, primaryColor: primaryColor })) : msg.type === 'attachment' ? (_jsx(AttachmentRow, { msg: msg, isMe: isMe, primaryColor: primaryColor })) : (_jsx("span", { children: msg.text }));
+    const caption = msg.text.trim();
+    const content = msg.type === 'voice' ? (_jsx(VoiceRow, { msg: msg, isMe: isMe, primaryColor: primaryColor })) : msg.type === 'attachment' ? (_jsxs(_Fragment, { children: [_jsx(AttachmentRow, { msg: msg, isMe: isMe, primaryColor: primaryColor }), caption && caption !== ' ' && (_jsx("div", { style: { marginTop: 6, fontSize: 14, whiteSpace: 'pre-wrap', wordBreak: 'break-word' }, children: msg.text }))] })) : (_jsx("span", { children: msg.text }));
     return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', alignItems: isMe ? 'flex-end' : 'flex-start', gap: 3 }, children: [_jsx("div", { style: {
                     maxWidth: '85%', padding: '10px 13px',
                     borderRadius: isMe ? '18px 18px 4px 18px' : '18px 18px 18px 4px',
@@ -354,6 +565,17 @@ const hdrBtn = {
     width: 32, height: 32, display: 'flex', alignItems: 'center', justifyContent: 'center',
     cursor: 'pointer', flexShrink: 0,
 };
+function navEntriesForChat(chatType, isStaff) {
+    const showSupport = chatType === 'SUPPORT' || chatType === 'BOTH';
+    const showChat = chatType === 'CHAT' || chatType === 'BOTH';
+    const items = [];
+    if (showSupport)
+        items.push({ key: 'support', icon: '🛠', label: isStaff ? 'Provide Support' : 'Need Support' });
+    if (showChat)
+        items.push({ key: 'conversation', icon: '💬', label: isStaff ? 'Chat with developer' : 'New Conversation' });
+    items.push({ key: 'ticket', icon: '🎫', label: 'Raise ticket' });
+    return items;
+}
 function groupByDate(messages) {
     const map = new Map();
     messages.forEach(m => {

package/dist/components/ChatWidget.js

@@ -364,7 +364,7 @@ export const ChatWidget = ({ theme: localTheme }) => {
                                     right: theme.buttonPosition === 'bottom-left' ? 'auto' : 12,
                                     left: theme.buttonPosition === 'bottom-left' ? 12 : 'auto',
                                     zIndex: 20, display: 'flex', gap: 6,
-                                }, children: _jsx(CornerBtn, { onClick: closeDrawer, title: "Close", children: _jsx("svg", { width: "12", height: "12", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M18 6L6 18M6 6l12 12", stroke: "#fff", strokeWidth: "2.5", strokeLinecap: "round" }) }) }) })), widgetConfig.status === 'MAINTENANCE' && (_jsx(MaintenanceView, { primaryColor: primaryColor })), widgetConfig.status === 'DISABLE' && (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', alignItems: 'center', justifyContent: 'center', height: '100%', padding: 32, textAlign: 'center', gap: 12 }, children: [_jsx("div", { style: { fontSize: 40 }, children: "\uD83D\uDD12" }), _jsx("p", { style: { fontWeight: 700, color: '#1a2332' }, children: "Chat is disabled" }), _jsx("button", { onClick: closeDrawer, style: { padding: '9px 20px', borderRadius: 10, border: 'none', background: primaryColor, color: '#fff', cursor: 'pointer', fontWeight: 700 }, children: "Close" })] })), widgetConfig.status === 'ACTIVE' && (_jsxs("div", { className: "cw-scroll", style: { flex: 1, display: 'flex', flexDirection: 'column', overflow: 'hidden' }, children: [screen === 'home' && (_jsx(HomeScreen, { config: widgetConfig, onNavigate: handleCardClick, onOpenTicket: handleOpenTicket, tickets: tickets })), screen === 'user-list' && (_jsx(UserListScreen, { context: userListCtx, users: filteredUsers, primaryColor: primaryColor, viewerType: (_e = widgetConfig.viewerType) !== null && _e !== void 0 ? _e : 'user', onBack: () => setScreen('home'), onSelectUser: handleSelectUser, onBlockList: userListCtx === 'conversation' ? () => setScreen('block-list') : undefined })), screen === 'chat' && activeUser && (_jsx(ChatScreen, { activeUser: activeUser, messages: messages, config: widgetConfig, isPaused: isPaused, isReported: isReported, isBlocked: isBlocked, onSend: sendMessage, onBack: handleBackFromChat, onClose: closeDrawer, onTogglePause: handleTogglePause, onReport: reportChat, onBlock: handleBlock, onStartCall: handleStartCall, onNavAction: handleNavFromMenu, otherDevelopers: otherDevelopers, onTransferToDeveloper: handleTransferToDeveloper, messageSoundEnabled: messageSoundEnabled, onToggleMessageSound: toggleMessageSound })), screen === 'call' && callSession.peer && (_jsx(CallScreen, { session: callSession, localVideoRef: localVideoRef, remoteVideoRef: remoteVideoRef, onEnd: handleEndCall, onToggleMute: toggleMute, onToggleCamera: toggleCamera, primaryColor: primaryColor })), screen === 'recent-chats' && (_jsx(RecentChatsScreen, { chats: recentChats, config: widgetConfig, onSelectChat: u => handleSelectUser(u, listCtxForUser(u, viewerIsDev)) })), screen === 'tickets' && (_jsx(TicketScreen, { tickets: tickets, config: widgetConfig, onNewTicket: () => setScreen('ticket-new'), onSelectTicket: id => { setViewingTicketId(id); setScreen('ticket-detail'); } })), screen === 'ticket-new' && (_jsx(TicketFormScreen, { config: widgetConfig, onSubmit: handleRaiseTicket, onCancel: () => setScreen('tickets') })), screen === 'ticket-detail' && viewingTicketId && ((() => {
+                                }, children: _jsx(CornerBtn, { onClick: closeDrawer, title: "Close", children: _jsx("svg", { width: "12", height: "12", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M18 6L6 18M6 6l12 12", stroke: "#fff", strokeWidth: "2.5", strokeLinecap: "round" }) }) }) })), widgetConfig.status === 'MAINTENANCE' && (_jsx(MaintenanceView, { primaryColor: primaryColor })), widgetConfig.status === 'DISABLE' && (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', alignItems: 'center', justifyContent: 'center', height: '100%', padding: 32, textAlign: 'center', gap: 12 }, children: [_jsx("div", { style: { fontSize: 40 }, children: "\uD83D\uDD12" }), _jsx("p", { style: { fontWeight: 700, color: '#1a2332' }, children: "Chat is disabled" }), _jsx("button", { onClick: closeDrawer, style: { padding: '9px 20px', borderRadius: 10, border: 'none', background: primaryColor, color: '#fff', cursor: 'pointer', fontWeight: 700 }, children: "Close" })] })), widgetConfig.status === 'ACTIVE' && (_jsxs("div", { className: "cw-scroll", style: { flex: 1, display: 'flex', flexDirection: 'column', overflow: 'hidden' }, children: [screen === 'home' && (_jsx(HomeScreen, { config: widgetConfig, onNavigate: handleCardClick, onOpenTicket: handleOpenTicket, tickets: tickets })), screen === 'user-list' && (_jsx(UserListScreen, { context: userListCtx, users: filteredUsers, primaryColor: primaryColor, viewerType: (_e = widgetConfig.viewerType) !== null && _e !== void 0 ? _e : 'user', onBack: () => setScreen('home'), onSelectUser: handleSelectUser, onBlockList: userListCtx === 'conversation' ? () => setScreen('block-list') : undefined, useHomeHeader: userListCtx === 'support' && widgetConfig.viewerType !== 'developer' })), screen === 'chat' && activeUser && (_jsx(ChatScreen, { activeUser: activeUser, messages: messages, config: widgetConfig, isPaused: isPaused, isReported: isReported, isBlocked: isBlocked, onSend: sendMessage, onBack: handleBackFromChat, onClose: closeDrawer, onTogglePause: handleTogglePause, onReport: reportChat, onBlock: handleBlock, onStartCall: handleStartCall, onNavAction: handleNavFromMenu, otherDevelopers: otherDevelopers, onTransferToDeveloper: handleTransferToDeveloper, messageSoundEnabled: messageSoundEnabled, onToggleMessageSound: toggleMessageSound })), screen === 'call' && callSession.peer && (_jsx(CallScreen, { session: callSession, localVideoRef: localVideoRef, remoteVideoRef: remoteVideoRef, onEnd: handleEndCall, onToggleMute: toggleMute, onToggleCamera: toggleCamera, primaryColor: primaryColor })), screen === 'recent-chats' && (_jsx(RecentChatsScreen, { chats: recentChats, config: widgetConfig, onSelectChat: u => handleSelectUser(u, listCtxForUser(u, viewerIsDev)) })), screen === 'tickets' && (_jsx(TicketScreen, { tickets: tickets, config: widgetConfig, onNewTicket: () => setScreen('ticket-new'), onSelectTicket: id => { setViewingTicketId(id); setScreen('ticket-detail'); } })), screen === 'ticket-new' && (_jsx(TicketFormScreen, { config: widgetConfig, onSubmit: handleRaiseTicket, onCancel: () => setScreen('tickets') })), screen === 'ticket-detail' && viewingTicketId && ((() => {
                                         const t = tickets.find(x => x.id === viewingTicketId);
                                         return t ? (_jsx(TicketDetailScreen, { ticket: t, config: widgetConfig, onBack: () => { setViewingTicketId(null); setScreen('tickets'); } })) : null;
                                     })()), screen === 'block-list' && (_jsx(BlockListScreen, { blockedUsers: blockedUsers, config: widgetConfig, onUnblock: handleUnblock, onBack: () => { setScreen('home'); setActiveTab('home'); } }))] })), widgetConfig.status === 'ACTIVE' &&

package/dist/components/TicketFormScreen/index.js

@@ -28,7 +28,7 @@ export const TicketFormScreen = ({ config, onSubmit, onCancel }) => {
             return;
         onSubmit(title.trim(), desc.trim(), priority);
     };
-    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', background: '#fff' }, children: [_jsxs("div", { style: {
+    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', background: '#fff', minHeight: 0 }, children: [_jsxs("div", { style: {
                     background: `linear-gradient(135deg,${config.primaryColor},${config.primaryColor}cc)`,
                     padding: '14px 18px',
                     display: 'flex',
@@ -45,7 +45,7 @@ export const TicketFormScreen = ({ config, onSubmit, onCancel }) => {
                             alignItems: 'center',
                             justifyContent: 'center',
                             cursor: 'pointer',
-                        }, children: _jsx("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M19 12H5M5 12L12 19M5 12L12 5", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round", strokeLinejoin: "round" }) }) }), _jsxs("div", { children: [_jsx("h2", { style: { margin: 0, fontSize: 18, fontWeight: 800, color: '#fff' }, children: "New ticket" }), _jsx("p", { style: { margin: '4px 0 0', fontSize: 12, color: 'rgba(255,255,255,0.85)' }, children: "Describe your issue below" })] })] }), _jsxs("div", { className: "cw-scroll", style: { flex: 1, overflowY: 'auto', padding: '20px 18px' }, children: [_jsx("input", { placeholder: "Title *", value: title, onChange: e => setTitle(e.target.value), style: inputStyle(config.primaryColor), onFocus: e => (e.target.style.borderColor = config.primaryColor), onBlur: e => (e.target.style.borderColor = '#e5e7eb') }), _jsx("textarea", { placeholder: "Describe the issue\u2026", value: desc, onChange: e => setDesc(e.target.value), rows: 5, style: Object.assign(Object.assign({}, inputStyle(config.primaryColor)), { resize: 'none', marginTop: 12 }), onFocus: e => (e.target.style.borderColor = config.primaryColor), onBlur: e => (e.target.style.borderColor = '#e5e7eb') }), _jsx("div", { style: { display: 'flex', gap: 8, marginTop: 12, marginBottom: 20 }, children: ['low', 'medium', 'high'].map(p => (_jsx("button", { type: "button", onClick: () => setPriority(p), style: {
+                        }, children: _jsx("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M19 12H5M5 12L12 19M5 12L12 5", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round", strokeLinejoin: "round" }) }) }), _jsxs("div", { children: [_jsx("h2", { style: { margin: 0, fontSize: 18, fontWeight: 800, color: '#fff' }, children: "New ticket" }), _jsx("p", { style: { margin: '4px 0 0', fontSize: 12, color: 'rgba(255,255,255,0.85)' }, children: "Describe your issue below" })] })] }), _jsxs("div", { className: "cw-scroll", style: { flex: 1, overflowY: 'auto', padding: '20px 18px', minHeight: 0 }, children: [_jsx("input", { placeholder: "Title *", value: title, onChange: e => setTitle(e.target.value), style: inputStyle(config.primaryColor), onFocus: e => (e.target.style.borderColor = config.primaryColor), onBlur: e => (e.target.style.borderColor = '#e5e7eb') }), _jsx("textarea", { placeholder: "Describe the issue\u2026", value: desc, onChange: e => setDesc(e.target.value), rows: 5, style: Object.assign(Object.assign({}, inputStyle(config.primaryColor)), { resize: 'none', marginTop: 12 }), onFocus: e => (e.target.style.borderColor = config.primaryColor), onBlur: e => (e.target.style.borderColor = '#e5e7eb') }), _jsx("div", { style: { display: 'flex', gap: 8, marginTop: 12, paddingBottom: 8 }, children: ['low', 'medium', 'high'].map(p => (_jsx("button", { type: "button", onClick: () => setPriority(p), style: {
                                 flex: 1,
                                 padding: '8px',
                                 border: `1.5px solid ${priority === p ? pm[p].color : '#e5e7eb'}`,
@@ -56,15 +56,21 @@ export const TicketFormScreen = ({ config, onSubmit, onCancel }) => {
                                 fontSize: 12,
                                 cursor: 'pointer',
                                 textTransform: 'capitalize',
-                            }, children: pm[p].label }, p))) }), _jsx("button", { type: "button", onClick: handleSubmit, disabled: !title.trim(), style: {
-                            width: '100%',
-                            padding: '12px',
-                            borderRadius: 10,
-                            border: 'none',
-                            background: title.trim() ? config.primaryColor : '#e5e7eb',
-                            color: title.trim() ? '#fff' : '#9ca3af',
-                            fontWeight: 700,
-                            fontSize: 15,
-                            cursor: title.trim() ? 'pointer' : 'not-allowed',
-                        }, children: "Submit ticket" })] })] }));
+                            }, children: pm[p].label }, p))) })] }), _jsx("div", { style: {
+                    flexShrink: 0,
+                    padding: '12px 18px 18px',
+                    borderTop: '1px solid #eef0f5',
+                    background: '#fff',
+                    boxShadow: '0 -4px 20px rgba(15,23,42,0.06)',
+                }, children: _jsx("button", { type: "button", onClick: handleSubmit, disabled: !title.trim(), style: {
+                        width: '100%',
+                        padding: '14px',
+                        borderRadius: 10,
+                        border: 'none',
+                        background: title.trim() ? config.primaryColor : '#e5e7eb',
+                        color: title.trim() ? '#fff' : '#9ca3af',
+                        fontWeight: 700,
+                        fontSize: 15,
+                        cursor: title.trim() ? 'pointer' : 'not-allowed',
+                    }, children: "Submit ticket" }) })] }));
 };

package/dist/components/UserListScreen/index.d.ts

@@ -10,6 +10,8 @@ interface UserListScreenProps {
     onSelectUser: (user: ChatUser) => void;
     /** Shown on “New Conversation” list — opens block list */
     onBlockList?: () => void;
+    /** “Need Support” (user → agents): show home icon instead of back arrow */
+    useHomeHeader?: boolean;
 }
 export declare const UserListScreen: React.FC<UserListScreenProps>;
 export {};

package/dist/components/UserListScreen/index.js

@@ -1,6 +1,6 @@
 import { jsx as _jsx, jsxs as _jsxs } from "react/jsx-runtime";
 import { avatarColor, initials } from '../../utils/chat';
-export const UserListScreen = ({ context, users, primaryColor, viewerType = 'user', onBack, onSelectUser, onBlockList, }) => {
+export const UserListScreen = ({ context, users, primaryColor, viewerType = 'user', onBack, onSelectUser, onBlockList, useHomeHeader = false, }) => {
     const isStaff = viewerType === 'developer';
     const title = context === 'support'
         ? (isStaff ? 'Provide Support' : 'Need Support')
@@ -8,7 +8,7 @@ export const UserListScreen = ({ context, users, primaryColor, viewerType = 'use
     const subtitle = context === 'support'
         ? (isStaff ? 'All chat users — choose who to help' : 'Choose a support agent')
         : (isStaff ? 'Chat with another developer or coordinate handoff' : 'Choose a colleague');
-    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', animation: 'cw-slideIn 0.22s ease' }, children: [_jsxs("div", { style: { background: `linear-gradient(135deg,${primaryColor},${primaryColor}cc)`, padding: '14px 18px', display: 'flex', alignItems: 'center', gap: 12, flexShrink: 0, position: 'relative' }, children: [_jsx(BackBtn, { onClick: onBack }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { fontWeight: 700, fontSize: 16, color: '#fff' }, children: title }), _jsx("div", { style: { fontSize: 12, color: 'rgba(255,255,255,0.8)' }, children: subtitle })] }), context === 'conversation' && onBlockList && (_jsxs("button", { type: "button", onClick: onBlockList, style: {
+    return (_jsxs("div", { style: { display: 'flex', flexDirection: 'column', height: '100%', animation: 'cw-slideIn 0.22s ease' }, children: [_jsxs("div", { style: { background: `linear-gradient(135deg,${primaryColor},${primaryColor}cc)`, padding: '14px 18px', display: 'flex', alignItems: 'center', gap: 12, flexShrink: 0, position: 'relative' }, children: [useHomeHeader ? _jsx(HomeBtn, { onClick: onBack }) : _jsx(BackBtn, { onClick: onBack }), _jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [_jsx("div", { style: { fontWeight: 700, fontSize: 16, color: '#fff' }, children: title }), _jsx("div", { style: { fontSize: 12, color: 'rgba(255,255,255,0.8)' }, children: subtitle })] }), context === 'conversation' && onBlockList && (_jsxs("button", { type: "button", onClick: onBlockList, style: {
                             flexShrink: 0,
                             background: 'rgba(255,255,255,0.2)',
                             border: 'none',
@@ -45,9 +45,14 @@ export const UserListScreen = ({ context, users, primaryColor, viewerType = 'use
                                 border: `1px solid ${u.type === 'developer' ? primaryColor + '30' : '#16a34a30'}`,
                             }, children: u.type === 'developer' ? 'Dev' : 'User' })] }, u.uid))) })] }));
 };
-const BackBtn = ({ onClick }) => (_jsx("button", { onClick: onClick, style: {
+const BackBtn = ({ onClick }) => (_jsx("button", { type: "button", onClick: onClick, style: {
         background: 'rgba(255,255,255,0.22)', border: 'none', borderRadius: '50%',
         width: 32, height: 32, display: 'flex', alignItems: 'center', justifyContent: 'center',
         cursor: 'pointer', flexShrink: 0,
     }, children: _jsx("svg", { width: "16", height: "16", viewBox: "0 0 24 24", fill: "none", children: _jsx("path", { d: "M19 12H5M5 12L12 19M5 12L12 5", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round", strokeLinejoin: "round" }) }) }));
+const HomeBtn = ({ onClick }) => (_jsx("button", { type: "button", onClick: onClick, title: "Home", "aria-label": "Home", style: {
+        background: 'rgba(255,255,255,0.22)', border: 'none', borderRadius: '50%',
+        width: 32, height: 32, display: 'flex', alignItems: 'center', justifyContent: 'center',
+        cursor: 'pointer', flexShrink: 0,
+    }, children: _jsxs("svg", { width: "18", height: "18", viewBox: "0 0 24 24", fill: "none", children: [_jsx("path", { d: "M3 9.5L12 3l9 6.5V20a1 1 0 01-1 1H4a1 1 0 01-1-1V9.5z", stroke: "#fff", strokeWidth: "2.2", fill: "none", strokeLinecap: "round", strokeLinejoin: "round" }), _jsx("path", { d: "M9 21V12h6v9", stroke: "#fff", strokeWidth: "2.2", strokeLinecap: "round", strokeLinejoin: "round" })] }) }));
 const Empty = () => (_jsxs("div", { style: { padding: '50px 24px', textAlign: 'center' }, children: [_jsx("div", { style: { fontSize: 36, marginBottom: 10 }, children: "\uD83D\uDC65" }), _jsx("div", { style: { fontWeight: 700, color: '#1a2332', marginBottom: 6 }, children: "No users available" }), _jsx("div", { style: { fontSize: 13, color: '#7b8fa1' }, children: "Check back later" })] }));