airbyte-faros-destination 0.9.13 → 0.9.15

package/README.md

@@ -203,4 +203,5 @@ Run `./bin/main --help` for detailed information on available commands.
     ]
 }
 ```
-Done forget to rebuild after code changes
+
+Don't forget to rebuild after code changes

package/lib/converters/zendesk/common.d.ts

@@ -0,0 +1,8 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { Converter, StreamName } from '../converter';
+export declare const TicketMetricsStream: StreamName;
+export declare const TicketFieldsStream: StreamName;
+export declare abstract class ZendeskConverter extends Converter {
+    source: string;
+    id(record: AirbyteRecord): any;
+}

package/lib/converters/zendesk/common.js

@@ -0,0 +1,18 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ZendeskConverter = exports.TicketFieldsStream = exports.TicketMetricsStream = void 0;
+const converter_1 = require("../converter");
+exports.TicketMetricsStream = new converter_1.StreamName('zendesk', 'ticket_metrics');
+exports.TicketFieldsStream = new converter_1.StreamName('zendesk', 'ticket_fields');
+class ZendeskConverter extends converter_1.Converter {
+    constructor() {
+        super(...arguments);
+        this.source = 'Zendesk';
+    }
+    id(record) {
+        var _a, _b;
+        return (_b = (_a = record === null || record === void 0 ? void 0 : record.record) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id;
+    }
+}
+exports.ZendeskConverter = ZendeskConverter;
+//# sourceMappingURL=common.js.map

package/lib/converters/zendesk/common.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"common.js","sourceRoot":"","sources":["../../../src/converters/zendesk/common.ts"],"names":[],"mappings":";;;AAEA,4CAAmD;AAEtC,QAAA,mBAAmB,GAAG,IAAI,sBAAU,CAAC,SAAS,EAAE,gBAAgB,CAAC,CAAC;AAClE,QAAA,kBAAkB,GAAG,IAAI,sBAAU,CAAC,SAAS,EAAE,eAAe,CAAC,CAAC;AAE7E,MAAsB,gBAAiB,SAAQ,qBAAS;IAAxD;;QACE,WAAM,GAAG,SAAS,CAAC;IAKrB,CAAC;IAHC,EAAE,CAAC,MAAqB;;QACtB,OAAO,MAAA,MAAA,MAAM,aAAN,MAAM,uBAAN,MAAM,CAAE,MAAM,0CAAE,IAAI,0CAAE,EAAE,CAAC;IAClC,CAAC;CACF;AAND,4CAMC"}

package/lib/converters/zendesk/tags.d.ts

@@ -0,0 +1,7 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { DestinationModel, DestinationRecord } from '../converter';
+import { ZendeskConverter } from './common';
+export declare class Tags extends ZendeskConverter {
+    readonly destinationModels: ReadonlyArray<DestinationModel>;
+    convert(record: AirbyteRecord): Promise<ReadonlyArray<DestinationRecord>>;
+}

package/lib/converters/zendesk/tags.js

@@ -0,0 +1,25 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Tags = void 0;
+const common_1 = require("./common");
+class Tags extends common_1.ZendeskConverter {
+    constructor() {
+        super(...arguments);
+        this.destinationModels = ['tms_Label'];
+    }
+    async convert(record) {
+        var _a;
+        const name = (_a = record.record.data) === null || _a === void 0 ? void 0 : _a.name;
+        if (!name) {
+            return;
+        }
+        return [
+            {
+                model: 'tms_Label',
+                record: { name },
+            },
+        ];
+    }
+}
+exports.Tags = Tags;
+//# sourceMappingURL=tags.js.map

package/lib/converters/zendesk/tags.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"tags.js","sourceRoot":"","sources":["../../../src/converters/zendesk/tags.ts"],"names":[],"mappings":";;;AAGA,qCAA0C;AAE1C,MAAa,IAAK,SAAQ,yBAAgB;IAA1C;;QACW,sBAAiB,GAAoC,CAAC,WAAW,CAAC,CAAC;IAgB9E,CAAC;IAdC,KAAK,CAAC,OAAO,CACX,MAAqB;;QAErB,MAAM,IAAI,GAAG,MAAA,MAAM,CAAC,MAAM,CAAC,IAAI,0CAAE,IAAI,CAAC;QACtC,IAAI,CAAC,IAAI,EAAE,CAAC;YACV,OAAO;QACT,CAAC;QACD,OAAO;YACL;gBACE,KAAK,EAAE,WAAW;gBAClB,MAAM,EAAE,EAAC,IAAI,EAAC;aACf;SACF,CAAC;IACJ,CAAC;CACF;AAjBD,oBAiBC"}

package/lib/converters/zendesk/ticket_fields.d.ts

@@ -0,0 +1,7 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { DestinationModel, DestinationRecord, StreamContext } from '../converter';
+import { ZendeskConverter } from './common';
+export declare class TicketFields extends ZendeskConverter {
+    readonly destinationModels: ReadonlyArray<DestinationModel>;
+    convert(record: AirbyteRecord, ctx: StreamContext): Promise<ReadonlyArray<DestinationRecord>>;
+}

package/lib/converters/zendesk/ticket_fields.js

@@ -0,0 +1,15 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketFields = void 0;
+const common_1 = require("./common");
+class TicketFields extends common_1.ZendeskConverter {
+    constructor() {
+        super(...arguments);
+        this.destinationModels = [];
+    }
+    async convert(record, ctx) {
+        return [];
+    }
+}
+exports.TicketFields = TicketFields;
+//# sourceMappingURL=ticket_fields.js.map

package/lib/converters/zendesk/ticket_fields.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket_fields.js","sourceRoot":"","sources":["../../../src/converters/zendesk/ticket_fields.ts"],"names":[],"mappings":";;;AAGA,qCAA0C;AAE1C,MAAa,YAAa,SAAQ,yBAAgB;IAAlD;;QACW,sBAAiB,GAAoC,EAAE,CAAC;IAQnE,CAAC;IANC,KAAK,CAAC,OAAO,CACX,MAAqB,EACrB,GAAkB;QAElB,OAAO,EAAE,CAAC;IACZ,CAAC;CACF;AATD,oCASC"}

package/lib/converters/zendesk/ticket_metrics.d.ts

@@ -0,0 +1,7 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { DestinationModel, DestinationRecord, StreamContext } from '../converter';
+import { ZendeskConverter } from './common';
+export declare class TicketMetrics extends ZendeskConverter {
+    readonly destinationModels: ReadonlyArray<DestinationModel>;
+    convert(record: AirbyteRecord, ctx: StreamContext): Promise<ReadonlyArray<DestinationRecord>>;
+}

package/lib/converters/zendesk/ticket_metrics.js

@@ -0,0 +1,15 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketMetrics = void 0;
+const common_1 = require("./common");
+class TicketMetrics extends common_1.ZendeskConverter {
+    constructor() {
+        super(...arguments);
+        this.destinationModels = [];
+    }
+    async convert(record, ctx) {
+        return [];
+    }
+}
+exports.TicketMetrics = TicketMetrics;
+//# sourceMappingURL=ticket_metrics.js.map

package/lib/converters/zendesk/ticket_metrics.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket_metrics.js","sourceRoot":"","sources":["../../../src/converters/zendesk/ticket_metrics.ts"],"names":[],"mappings":";;;AAGA,qCAA0C;AAE1C,MAAa,aAAc,SAAQ,yBAAgB;IAAnD;;QACW,sBAAiB,GAAoC,EAAE,CAAC;IAQnE,CAAC;IANC,KAAK,CAAC,OAAO,CACX,MAAqB,EACrB,GAAkB;QAElB,OAAO,EAAE,CAAC;IACZ,CAAC;CACF;AATD,sCASC"}

package/lib/converters/zendesk/tickets.d.ts

@@ -0,0 +1,9 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { DestinationModel, DestinationRecord, StreamContext, StreamName } from '../converter';
+import { ZendeskConverter } from './common';
+export declare class Tickets extends ZendeskConverter {
+    readonly destinationModels: ReadonlyArray<DestinationModel>;
+    get dependencies(): ReadonlyArray<StreamName>;
+    convert(record: AirbyteRecord, ctx: StreamContext): Promise<ReadonlyArray<DestinationRecord>>;
+    private toStatusCategory;
+}

package/lib/converters/zendesk/tickets.js

@@ -0,0 +1,124 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Tickets = void 0;
+const faros_js_client_1 = require("faros-js-client");
+const lodash_1 = require("lodash");
+const common_1 = require("./common");
+class Tickets extends common_1.ZendeskConverter {
+    constructor() {
+        super(...arguments);
+        this.destinationModels = [
+            'tms_Task',
+            'tms_TaskAssignment',
+            'tms_TaskDependency',
+            'tms_TaskTag',
+        ];
+    }
+    get dependencies() {
+        return [common_1.TicketMetricsStream, common_1.TicketFieldsStream];
+    }
+    async convert(record, ctx) {
+        var _a, _b, _c, _d, _e, _f, _g, _h;
+        const ticket = record.record.data;
+        const ticketId = ticket.id;
+        const taskKey = { uid: (0, lodash_1.toString)(ticketId), source: this.streamName.source };
+        const recs = [];
+        const allMetrics = ctx.getAll(common_1.TicketMetricsStream.asString);
+        const metricsRecord = Object.values(allMetrics).find((v) => v.record.data.ticket_id === ticketId);
+        const metrics = (_a = metricsRecord === null || metricsRecord === void 0 ? void 0 : metricsRecord.record) === null || _a === void 0 ? void 0 : _a.data;
+        const ticketFields = ctx.getAll(common_1.TicketFieldsStream.asString);
+        const customStatusRecord = Object.values(ticketFields).find((v) => v.record.data.type === 'custom_status');
+        const customStatuses = (_c = (_b = customStatusRecord === null || customStatusRecord === void 0 ? void 0 : customStatusRecord.record) === null || _b === void 0 ? void 0 : _b.data) === null || _c === void 0 ? void 0 : _c.custom_statuses;
+        const customStatus = customStatuses === null || customStatuses === void 0 ? void 0 : customStatuses.find((v) => v.id === ticket.custom_status_id);
+        const statusLabel = customStatus === null || customStatus === void 0 ? void 0 : customStatus.agent_label;
+        const additionalFields = [];
+        for (const field of (_d = ticket.fields) !== null && _d !== void 0 ? _d : []) {
+            const fieldsRecord = ctx.get(common_1.TicketFieldsStream.asString, field.id);
+            const fieldName = (_f = (_e = fieldsRecord === null || fieldsRecord === void 0 ? void 0 : fieldsRecord.record) === null || _e === void 0 ? void 0 : _e.data) === null || _f === void 0 ? void 0 : _f.title;
+            if (!fieldName)
+                continue;
+            additionalFields.push({ name: fieldName, value: field.value });
+        }
+        const resolution = (metrics === null || metrics === void 0 ? void 0 : metrics.solved_at)
+            ? {
+                resolvedAt: faros_js_client_1.Utils.toDate(metrics === null || metrics === void 0 ? void 0 : metrics.solved_at),
+                resolutionStatus: ticket.status,
+            }
+            : {};
+        // TODO - Add handle for additional fields
+        const task = {
+            ...taskKey,
+            ...resolution,
+            name: ticket.subject,
+            description: faros_js_client_1.Utils.cleanAndTruncate(ticket.description),
+            url: ticket.url,
+            type: {
+                category: 'SupportCase',
+                detail: ticket.type,
+            },
+            status: this.toStatusCategory(ticket.status, statusLabel),
+            priority: ticket.priority,
+            createdAt: faros_js_client_1.Utils.toDate(ticket.created_at),
+            updatedAt: faros_js_client_1.Utils.toDate(ticket.updated_at),
+            // TODO - Enable when due_at is released
+            //   dueAt: Utils.toDate(ticket.due_at),
+            statusChangedAt: faros_js_client_1.Utils.toDate(metrics === null || metrics === void 0 ? void 0 : metrics.status_updated_at),
+            creator: ticket.submitter_id
+                ? { uid: (0, lodash_1.toString)(ticket.submitter_id), source: this.source }
+                : null,
+            additionalFields,
+        };
+        recs.push({ model: 'tms_Task', record: task });
+        if (ticket.assignee_id) {
+            recs.push({
+                model: 'tms_TaskAssignment',
+                record: {
+                    task: taskKey,
+                    assignee: {
+                        uid: (0, lodash_1.toString)(ticket.assignee_id),
+                        source: this.source,
+                    },
+                    assignedAt: faros_js_client_1.Utils.toDate(metrics === null || metrics === void 0 ? void 0 : metrics.assigned_at),
+                },
+            });
+        }
+        for (const tag of (_g = ticket.tags) !== null && _g !== void 0 ? _g : []) {
+            const label = { name: tag };
+            recs.push({
+                model: 'tms_TaskTag',
+                record: { label, task: taskKey },
+            });
+        }
+        // Tickets created as a followup to this ticket
+        for (const id of (_h = ticket.followup_ids) !== null && _h !== void 0 ? _h : []) {
+            recs.push({
+                model: 'tms_TaskDependency',
+                record: {
+                    dependentTask: { uid: (0, lodash_1.toString)(id), source: this.source },
+                    fulfillingTask: taskKey,
+                    dependencyType: { category: 'CreatedBy' },
+                    fulfillingType: { category: 'Created' },
+                },
+            });
+        }
+        return recs;
+    }
+    toStatusCategory(status, label) {
+        const detail = label !== null && label !== void 0 ? label : status;
+        switch ((0, lodash_1.toLower)(status)) {
+            case 'new':
+                return { category: 'Todo', detail };
+            case 'open':
+            case 'pending':
+            case 'hold':
+                return { category: 'InProgress', detail };
+            case 'solved':
+            case 'closed':
+                return { category: 'Done', detail };
+            default:
+                return { category: 'Custom', detail };
+        }
+    }
+}
+exports.Tickets = Tickets;
+//# sourceMappingURL=tickets.js.map

package/lib/converters/zendesk/tickets.js.map

@@ -0,0 +1 @@
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package/lib/converters/zendesk/users.d.ts

@@ -0,0 +1,7 @@
+import { AirbyteRecord } from 'faros-airbyte-cdk';
+import { DestinationModel, DestinationRecord } from '../converter';
+import { ZendeskConverter } from './common';
+export declare class Users extends ZendeskConverter {
+    readonly destinationModels: ReadonlyArray<DestinationModel>;
+    convert(record: AirbyteRecord): Promise<ReadonlyArray<DestinationRecord>>;
+}

package/lib/converters/zendesk/users.js

@@ -0,0 +1,31 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.Users = void 0;
+const lodash_1 = require("lodash");
+const common_1 = require("./common");
+class Users extends common_1.ZendeskConverter {
+    constructor() {
+        super(...arguments);
+        this.destinationModels = ['tms_User'];
+    }
+    async convert(record) {
+        const user = record.record.data;
+        if (!user.id) {
+            return [];
+        }
+        return [
+            {
+                model: 'tms_User',
+                record: {
+                    uid: (0, lodash_1.toString)(user.id),
+                    name: user.name,
+                    emailAddress: user.email,
+                    inactive: user.active === false || user.suspended ? true : false,
+                    source: this.source,
+                },
+            },
+        ];
+    }
+}
+exports.Users = Users;
+//# sourceMappingURL=users.js.map

package/lib/converters/zendesk/users.js.map

@@ -0,0 +1 @@
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