ai12z 3.17.2 → 3.17.4

package/dist/components/p-BDHD9yF0.js

@@ -0,0 +1 @@
+import{E as t,t as i,p as e,H as s,e as o,f as n,h as a,d as r}from"./p-rVmRQ8bG.js";import{a as l,l as h}from"./p-H6rMkkSS.js";import{s as d,p as c}from"./p-BJOnT4k4.js";import{L as u,a as v}from"./p-DC_B95kh.js";import{g as p,d as g,a as m,b as f,c as b,f as y,s as w,H as x,u as S,e as C,h as A,i as E,j as k,k as T}from"./p-djQQf6su.js";import{e as I}from"./p-CNxI_jB-.js";import{i as z,g as N,a as L,p as O,r as D,c as R}from"./p-CC6xbinS.js";import{r as B}from"./p-M51H23z5.js";import{c as M}from"./p-CztWNvRK.js";import{w as _,h as $}from"./p-D338smYm.js";import{D as P}from"./p-CsY3PAR1.js";import{f as j,e as U,s as G,p as H}from"./p-CTvP5Cqt.js";import{d as V,s as F}from"./p-dG64_Rr_.js";import{i as q,s as J,b as Z}from"./p-D1NOmiJo.js";import{b as K}from"./p-DvxYmlU_.js";import{d as Y}from"./p-SoJiujnW.js";import{d as W}from"./p-ClSkLu41.js";import{d as Q}from"./p-DmCL0aBr.js";import{d as X}from"./p-kJpnWRAF.js";import{d as tt}from"./p-BRczakta.js";import{d as it}from"./p-BswGpAXe.js";import{d as et}from"./p-nxQB8VYC.js";import{d as st}from"./p-BZbWeuCl.js";import{d as ot}from"./p-C0ycOUZ8.js";import{d as nt}from"./p-c6Z5KXDQ.js";const at=t.DATA_MODE||"prod";class rt extends Error{constructor(t="Live agent session authentication has expired"){super(t),this.name="LiveAgentAuthExpiredError"}}const lt=new class{constructor(){this.events=new Map}on(t,i){this.events.has(t)||this.events.set(t,new Set),this.events.get(t).add(i)}off(t,i){var e;null===(e=this.events.get(t))||void 0===e||e.delete(i)}emit(t,i){var e;null===(e=this.events.get(t))||void 0===e||e.forEach((t=>t(i)))}},ht=new u("SalesforceLiveAgentProvider",{logLevel:v.Info,remoteLoggingUrl:""});class dt{constructor(){this.configSettings=null,this.sessionContext=null,this.endpointSSE="",this.checkAgentAvailability=async t=>{var i,e,s;this.availabilityAbort=new AbortController;const{signal:o}=this.availabilityAbort,n=Date.now();for(;Date.now()-n<2e4;){if(o.aborted)return!1;const n=await fetch(`${null===(i=this.configSettings)||void 0===i?void 0:i.instanceUrl}/iamessage/api/v2/conversation/${t}/entries`,{method:"GET",signal:o,headers:{"Content-Type":"application/json",Authorization:`Bearer ${null===(e=this.sessionContext)||void 0===e?void 0:e.accessToken}`}});if(!n.ok)return ht.warn(`Agent availability check failed: ${n.status} ${n.statusText}`),lt.emit("AGENT_UNAVAILABLE",{reason:"request_error"}),!1;const a=await n.json();ht.debug("Agent availability check result:",a);const r=null!==(s=null==a?void 0:a.conversationEntries)&&void 0!==s?s:[],l=r.find((t=>"RoutingResult"===t.entryType));if(l){let t=l.entryPayload;if("string"==typeof t)try{t=JSON.parse(t)}catch(t){ht.warn("Failed to parse RoutingResult entryPayload")}const i=null==t?void 0:t.failureReason;return i?(ht.warn("Routing failed with reason:",i),lt.emit("AGENT_UNAVAILABLE",{reason:i}),!1):(ht.debug("Agent routed successfully"),!0)}ht.debug(`No RoutingResult yet (entries: ${r.length}), retrying in 1500ms…`),await new Promise(((t,i)=>{const e=setTimeout(t,1500);o.addEventListener("abort",(()=>{clearTimeout(e),i()}),{once:!0})})).catch((()=>null))}return ht.warn("Timed out waiting for MIAW routing result"),lt.emit("AGENT_UNAVAILABLE",{reason:"timeout"}),!1},this.configSettings=null,this.sessionContext=null,this.endpointSSE=p(at)}async authenticate(){var t,i,e;const s=await fetch(`${null===(t=this.configSettings)||void 0===t?void 0:t.instanceUrl}/iamessage/api/v2/authorization/unauthenticated/access-token`,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify({orgId:null===(i=this.configSettings)||void 0===i?void 0:i.orgId,esDeveloperName:null===(e=this.configSettings)||void 0===e?void 0:e.messagingChannelId,capabilitiesVersion:"1",platform:"Web",context:{appName:"DemoMessagingClient",clientVersion:"1.0.0"}})});if(!s.ok)throw new Error(`Failed to authenticate with Salesforce MIAW: [error]: ${s.status} ${s.statusText}`);const o=await s.json();this.sessionContext||(this.sessionContext={}),this.sessionContext.accessToken=o.accessToken,this.sessionContext.sessionId=o.lastEventId}async startSession(){var t,i,e,s,o,n,a,r,l,h,d,c;const u={};if(null===(i=null===(t=this.sessionContext)||void 0===t?void 0:t.extraPrechatFormDetails)||void 0===i?void 0:i.length)for(const t of this.sessionContext.extraPrechatFormDetails)(null==t?void 0:t.label)&&"string"==typeof t.value&&""!==t.value.trim()&&(u[t.label]=t.value);const v=crypto.randomUUID().toLowerCase(),p=await fetch(`${null===(e=this.configSettings)||void 0===e?void 0:e.instanceUrl}/iamessage/api/v2/conversation`,{method:"POST",headers:{"Content-Type":"application/json",Authorization:`Bearer ${null===(s=this.sessionContext)||void 0===s?void 0:s.accessToken}`},body:JSON.stringify({conversationId:v,esDeveloperName:null===(o=this.configSettings)||void 0===o?void 0:o.messagingChannelId,routingAttributes:Object.assign({recordId:null===(n=this.sessionContext)||void 0===n?void 0:n.conversationId},u)})});if(!p.ok)throw new Error(`Conversation start failed: ${p.status} ${p.statusText}`);if(p.ok){this.sessionContext.conversationId=v,lt.emit("liveAgentReady",void 0),lt.emit("AGENT_SESSION_INFO",{sessionId:this.sessionContext.accessToken,conversationId:this.sessionContext.conversationId});let t="";if(null===(r=null===(a=this.sessionContext)||void 0===a?void 0:a.extraPrechatFormDetails)||void 0===r?void 0:r.length){const i=this.sessionContext.extraPrechatFormDetails.filter((t=>(null==t?void 0:t.label)&&"string"==typeof t.value&&""!==t.value.trim()&&!1!==t.displayToAgent)).map((t=>`${t.label}: ${t.value}`));i.length>0&&(t+=`Pre-chat details:\n${i.join("\n")}\n\n`)}(null===(l=this.sessionContext)||void 0===l?void 0:l.initialMessages)&&(null===(h=this.sessionContext)||void 0===h?void 0:h.initialMessages.length)>0&&(null===(d=this.sessionContext.initialMessages[0])||void 0===d||d.messages.forEach((i=>{(null==i?void 0:i.text)&&(i.text=i.text.replace(/<\/?p>/g,""),t+=(null==i?void 0:i.isUser)?`User: ${i.text}\n`:`Bot: ${i.text}\n`)}))),t&&this.sendMessage({isNewSession:!0,sessionId:(null===(c=this.sessionContext)||void 0===c?void 0:c.sessionId)||"",message:t}),await this.checkAgentAvailability(this.sessionContext.conversationId||"")?(ht.debug("Agent is available, starting to listen to messages"),this.listenToMessages()):ht.warn("No agent assigned — skipping SSE listener setup")}}async initialize(t){var i,e,s;if(ht.debug("Initializing Salesforce Live Agent Provider"),this.configSettings||(this.configSettings=(null==t?void 0:t.config)||this.configSettings),!(null===(i=this.configSettings)||void 0===i?void 0:i.instanceUrl)||!(null===(e=this.configSettings)||void 0===e?void 0:e.orgId)||!(null===(s=this.configSettings)||void 0===s?void 0:s.messagingChannelId))throw new Error("Missing required configuration settings for Salesforce Live Agent Provider");this.sessionContext||(this.sessionContext={accessToken:"",lastMessageReadTime:0,sessionId:"",initialMessages:(null==t?void 0:t.messageHistory)||[],isActive:!1,conversationId:(null==t?void 0:t.conversationId)||crypto.randomUUID().toLowerCase(),userId:(null==t?void 0:t.userId)||"",extraPrechatFormDetails:(null==t?void 0:t.extraPrechatFormDetails)||[]});try{await this.authenticate(),await this.startSession()}catch(t){throw ht.error("Error initializing Salesforce Live Agent Provider:",t),t}}parseMessageEntries(t){return t.filter((t=>{var i,e,s,o;return"Message"===t.entryType&&(null===(s=null===(e=null===(i=t.entryPayload)||void 0===i?void 0:i.abstractMessage)||void 0===e?void 0:e.staticContent)||void 0===s?void 0:s.text)&&"EndUser"!=(null===(o=t.sender)||void 0===o?void 0:o.role)})).map((t=>({id:t.entryPayload.abstractMessage.id,content:t.entryPayload.abstractMessage.staticContent.text,sender:{role:this.mapSenderRole(t.sender.role),displayName:t.senderDisplayName||"Unknown"},timestamp:t.clientTimestamp})))}handleParticipantChange(t){try{if(ht.debug("Participant change event received:",t.data),!t.data)return;const i=JSON.parse(t.data),e=JSON.parse(i.conversationEntry.entryPayload).entries;let s=[];e.forEach((t=>{var i,e;const o=crypto.randomUUID();"add"===t.operation&&"agent"===t.participant.role.toLowerCase()&&s.push({id:o,isUser:!1,conversationId:o,type:"system",text:`${t.displayName} has joined the chat`,timestamp:new Date,sender:{role:"agent",displayName:null!==(i=null==t?void 0:t.displayName)&&void 0!==i?i:"System"}}),"remove"===t.operation&&"agent"===t.participant.role.toLowerCase()&&s.push({id:o,type:"system",text:`${t.displayName} has left the chat`,conversationId:o,isUser:!1,timestamp:new Date,sender:{role:"agent",displayName:null!==(e=null==t?void 0:t.displayName)&&void 0!==e?e:"System"}})})),(null==s?void 0:s.length)>0&&lt.emit("AGENT_EVENT",s)}catch(t){ht.error("Error handling participant change event:",t)}}mapEntriesToMessages(t){return t.map((t=>({id:t.entryPayload.abstractMessage.id,text:t.entryPayload.abstractMessage.staticContent.text,sender:{role:this.mapSenderRole(t.sender.role),displayName:t.senderDisplayName||"Unknown"},type:"endUser"===t.sender.role?"user":"ai",timestamp:new Date(t.timestamp),isUser:!1,conversationId:t.entryPayload.abstractMessage.id})))}handleParticipantMessage(t){var i,e;try{if(!t.data)return;const s=JSON.parse(t.data);if("EndUser"===(null===(e=null===(i=null==s?void 0:s.conversationEntry)||void 0===i?void 0:i.sender)||void 0===e?void 0:e.role))return void ht.debug("Ignoring message from EndUser role");const o=JSON.parse(s.conversationEntry.entryPayload);s.conversationEntry.entryPayload=o;const n=this.mapEntriesToMessages([s.conversationEntry]);(null==n?void 0:n.length)>0&&lt.emit("AGENT_MESSAGE",n)}catch(t){ht.error("Error handling participant message event:",t)}}mapSenderRole(t){const i=t.toLowerCase();return"chatbot"===i?"agent":"enduser"===i?"endUser":"unknown"}handleSessionStatusChange(t){var i;try{if(!t.data)return;const e=JSON.parse(t.data),s=JSON.parse(e.conversationEntry.entryPayload);ht.debug("Session status changed:",null==s?void 0:s.sessionStatus),"Active"===(null==s?void 0:s.sessionStatus)?lt.emit("AGENT_SESSION_CREATED",!0):"Ended"===(null==s?void 0:s.sessionStatus)&&(lt.emit("CONVERSATION_CLOSED",!0),null===(i=this.eventSource)||void 0===i||i.close())}catch(t){ht.error("Error handling session status change event:",t)}}listenToMessages(){var t,i,e,s;ht.debug("Listening to messages from Salesforce Live Agent"),null===(t=this.eventSource)||void 0===t||t.close();const o=new EventSource(`${this.endpointSSE}/bot/liveagent/sse?token=${null===(i=this.sessionContext)||void 0===i?void 0:i.accessToken}&org_id=${null===(e=this.configSettings)||void 0===e?void 0:e.orgId}&sse_url=${null===(s=this.configSettings)||void 0===s?void 0:s.instanceUrl}`,{withCredentials:!0});if(!o)throw ht.error("Failed to create EventSource"),new Error("Failed to create EventSource");this.eventSource=o,o.onerror=t=>{const i=null==t?void 0:t.data;ht.error("string"==typeof i&&i?`❌ SSE server error frame: ${i}`:"❌ SSE Error: Connection lost or error occurred"),lt.emit("AGENT_ERROR",{reason:"string"==typeof i&&i?i:"transport"}),o.close()},o.onopen=()=>{ht.debug("✅ SSE Connection Established")};const n=t=>{var i,e;try{const s=JSON.parse(t.data);switch(ht.debug("📡 Message Received on entrytype:",null===(i=null==s?void 0:s.conversationEntry)||void 0===i?void 0:i.entryType," --- ",t.data),null===(e=null==s?void 0:s.conversationEntry)||void 0===e?void 0:e.entryType){case"RoutingResult":case"RoutingWorkResult":ht.debug("Conversation Routing Result:",t.data),lt.emit("FINDING_AGENT",t.data);break;case"ParticipantChanged":ht.debug("Conversation ParticipantChanged event received:",null==t?void 0:t.data),this.handleParticipantChange(t);break;case"Message":this.handleParticipantMessage(t);break;case"CloseConversation":lt.emit("CONVERSATION_CLOSED",!0),o.close();break;case"DeliveryAcknowledgement":case"ReadAcknowledgement":ht.debug("Conversation event received:",null==t?void 0:t.data);break;case"TypingStartedIndicator":lt.emit("TYPING_STARTED",!0);break;case"TypingStoppedIndicator":ht.debug("Typing indicator received:",t.data),lt.emit("TYPING_STOPPED",!0);break;case"StreamingToken":ht.debug("Streaming token received",t.data);break;case"ProgressIndicator":ht.debug("Progress indicator received",t.data);break;case"SessionStatusChanged":ht.debug("Session status changed event received",t.data),this.handleSessionStatusChange(t)}}catch(t){return void ht.error("Failed to parse event data:",t)}};Object.values({Message:"CONVERSATION_MESSAGE",RoutingResult:"CONVERSATION_ROUTING_RESULT",RoutingWorkResult:"CONVERSATION_ROUTING_WORK_RESULT",ParticipantChanged:"CONVERSATION_PARTICIPANT_CHANGED",TypingStartedIndicator:"CONVERSATION_TYPING_STARTED_INDICATOR",TypingStoppedIndicator:"CONVERSATION_TYPING_STOPPED_INDICATOR",DeliveryAcknowledgement:"CONVERSATION_DELIVERY_ACKNOWLEDGEMENT",ReadAcknowledgement:"CONVERSATION_READ_ACKNOWLEDGEMENT",CloseConversation:"CONVERSATION_CLOSE_CONVERSATION",StreamingToken:"CONVERSATION_STREAMING_TOKEN",ProgressIndicator:"CONVERSATION_PROGRESS_INDICATOR",SessionStatusChanged:"CONVERSATION_SESSION_STATUS_CHANGED"}).forEach((t=>o.addEventListener(t,n))),o.onmessage=n,o.addEventListener("upstream_error",(t=>{ht.error("❌ Live agent SSE upstream error:",t.data),lt.emit("AGENT_ERROR",{reason:"string"==typeof t.data&&t.data?t.data:"upstream_error"}),o.close()}))}async startChat(t){await this.initialize(t)}async resumeChat(t){var i,e,s;if(!(null==t?void 0:t.sessionId)||!(null==t?void 0:t.conversationId))throw new Error("resumeChat requires sessionId (accessToken) and conversationId");if(this.configSettings=(null==t?void 0:t.config)||this.configSettings,!(null===(i=this.configSettings)||void 0===i?void 0:i.instanceUrl)||!(null===(e=this.configSettings)||void 0===e?void 0:e.orgId)||!(null===(s=this.configSettings)||void 0===s?void 0:s.messagingChannelId))throw new Error("Missing required configuration settings for resuming Salesforce Live Agent session");this.sessionContext={accessToken:t.sessionId,conversationId:t.conversationId,userId:t.userId||"",isActive:!0,lastMessageReadTime:0};const o=new URL(`${this.configSettings.instanceUrl}/iamessage/api/v2/conversation/${this.sessionContext.conversationId}/entries`);o.searchParams.set("limit","1"),o.searchParams.set("direction","FromEnd");const n=await fetch(o.toString(),{method:"GET",headers:{Authorization:`Bearer ${this.sessionContext.accessToken}`}});if(401===n.status||403===n.status)throw new rt;if(!n.ok)throw new Error(`Session probe failed: ${n.status} ${n.statusText}`);lt.emit("liveAgentReady",void 0),this.listenToMessages()}async sendMessage(t){var i,e,s,o;if(!(await fetch(`${null===(i=this.configSettings)||void 0===i?void 0:i.instanceUrl}/iamessage/api/v2/conversation/${null===(e=this.sessionContext)||void 0===e?void 0:e.conversationId}/message`,{method:"POST",headers:{Authorization:`Bearer ${null===(s=this.sessionContext)||void 0===s?void 0:s.accessToken}`,"Content-Type":"application/json"},body:JSON.stringify({message:{id:crypto.randomUUID(),messageType:"StaticContentMessage",staticContent:{formatType:"Text",text:null==t?void 0:t.message}},esDeveloperName:null===(o=this.configSettings)||void 0===o?void 0:o.messagingChannelId,isNewMessagingSession:(null==t?void 0:t.isNewSession)||!1,language:""})})).ok)throw new Error("Failed to send message")}async pollMessages(t){return new Promise((async(t,i)=>{this.sessionContext.lastMessageReadTime=0;const e=async()=>{var s,o,n;try{const i=new URL(`${null===(s=this.configSettings)||void 0===s?void 0:s.instanceUrl}/iamessage/api/v2/conversation/${null===(o=this.sessionContext)||void 0===o?void 0:o.conversationId}/entries`);i.searchParams.append("limit","50"),i.searchParams.append("direction","FromEnd"),i.searchParams.append("startTimestamp",`${this.sessionContext.lastMessageReadTime}`);const a=await fetch(i.toString(),{method:"GET",headers:{Authorization:`Bearer ${null===(n=this.sessionContext)||void 0===n?void 0:n.accessToken}`}}),r=await a.json(),l=this.parseMessageEntries(r.conversationEntries).sort(((t,i)=>t.timestamp-i.timestamp)).map((t=>{var i;return{text:t.content,isUser:!1,id:t.id,timestamp:new Date(t.timestamp),images:[],conversationId:t.id,formModel:"",surveyDomId:"",sender:{role:"endUser"===t.sender.role?"user":"ai",displayName:null===(i=null==t?void 0:t.sender)||void 0===i?void 0:i.displayName}}}));(null==l?void 0:l.length)>0&&(this.sessionContext.lastMessageReadTime=(new Date).getTime(),lt.emit("messageReceived",l)),t(l),setTimeout(e,5e3)}catch(t){ht.error("Error on Polling",t.toString()),i(t)}};await e()}))}async isChatActive(t){return ht.debug("sessionId",t),!!this.sessionContext&&this.sessionContext.isActive}async endChat(t){var i,e,s,o,n,a,r;if(null===(i=this.availabilityAbort)||void 0===i||i.abort(),null===(e=this.eventSource)||void 0===e||e.close(),null===(s=this.sessionContext)||void 0===s?void 0:s.conversationId){const t=await fetch(`${null===(o=this.configSettings)||void 0===o?void 0:o.instanceUrl}/iamessage/api/v2/conversation/${null===(n=this.sessionContext)||void 0===n?void 0:n.conversationId}?esDeveloperName=${null===(a=this.configSettings)||void 0===a?void 0:a.messagingChannelId}`,{method:"DELETE",headers:{Authorization:`Bearer ${null===(r=this.sessionContext)||void 0===r?void 0:r.accessToken}`,"Content-Type":"application/json"}});(null==t?void 0:t.ok)||ht.warn("Failed to end the chat")}}async getTranscript(t){return ht.debug("sessionId",t),this.sessionContext&&this.sessionContext.initialMessages||[]}}class ct{constructor(){}static getProvider(t){if("salesforce"!==(null!=t?t:this.provider))throw new Error("Unsupported Live Agent provider");return this.providerInstance=new dt,this.providerInstance}}ct.provider="salesforce";class ut{constructor(){this.logger=new u("LiveAgentEventHandler",{logLevel:v.Warn}),this.handleAgentMessage=t=>{let i="";if((null==t?void 0:t.length)>0)for(const e of t)i+=(null==e?void 0:e.text)+"\n\n";return i},this.sendMessage=t=>{this.liveAgentProvider?(this.logger.debug("Sending message to Live Agent:",t.message),this.liveAgentProvider.sendMessage(t)):this.logger.warn("Live Agent provider is not initialized. Cannot send message.")},this.disconnectLiveAgent=()=>{this.liveAgentProvider?(this.logger.debug("Disconnecting from Live Agent"),this.liveAgentProvider.endChat("")):this.logger.warn("Live Agent provider is not initialized. Cannot disconnect.")}}addAgentEventMessage(t){const i=document.createElement("div");return t.forEach((t=>{const e=document.createElement("div");e.className="py-2 border-b border-gray-200 text-center";const s=document.createElement("span");s.className="text-[10px] font-medium text-gray-500 tracking-wide",s.textContent=(null==t?void 0:t.text)||"Agent event",e.appendChild(s),i.appendChild(e)})),i}async connectToLiveAgent(t="salesforce",i){try{switch(this.logger.debug("Connected to Live Agent",t," --- ",i),t){case"salesforce":this.logger.debug("Using Salesforce Live Agent Provider"),this.liveAgentProvider=ct.getProvider(t),await this.liveAgentProvider.startChat(i);break;case"custom":this.logger.debug("Using Custom Live Agent Provider");break;case"liveagent":this.logger.debug("Using LiveAgent Live Agent Provider");break;default:throw new Error(`Unsupported Live Agent provider: ${t}`)}}catch(t){throw this.logger.error("Error connecting to Live Agent:",t),t}}async resumeLiveAgentSession(t="salesforce",i){try{if(this.logger.debug("Resuming Live Agent session",t," --- ",i),this.liveAgentProvider=ct.getProvider(t),!this.liveAgentProvider.resumeChat)throw new Error(`Provider '${t}' does not support session resume`);await this.liveAgentProvider.resumeChat(i)}catch(t){throw this.logger.error("Error resuming Live Agent session:",t),t}}}function vt(t){return!!function(t){return"object"==typeof t&&null!==t}(t)&&Array.isArray(t.messages)&&"boolean"==typeof t.isMinimized&&"boolean"==typeof t.isOpened&&"boolean"==typeof t.isExpanded&&"string"==typeof t.conversationId&&"string"==typeof t.projectId&&"boolean"==typeof t.newChat}function pt(t){return"undefined"!=typeof TextEncoder?(new TextEncoder).encode(t).length:t.length}function gt(t,i,e={}){var s,o,n,a;if("undefined"==typeof document)return!1;const r=null!==(s=e.path)&&void 0!==s?s:"/",l=null!==(o=e.sameSite)&&void 0!==o?o:"Lax",h=null!==(n=e.secure)&&void 0!==n?n:"undefined"!=typeof window&&"https:"===window.location.protocol,d=e.domain;let c=`${t}=${encodeURIComponent(i)}`;if(d){if(!/^[a-zA-Z0-9._-]+$/.test(d))return console.warn("AI12Z: Invalid cookie domain characters"),!1;c+=`; Domain=${d}`}c+=`; Path=${r}`,c+=`; SameSite=${l}`,c+="; Max-Age="+24*(null!==(a=e.maxAgeDays)&&void 0!==a?a:7)*60*60,h&&(c+="; Secure");const u=pt(c);return u>4e3?(console.warn(`AI12Z: Cookie value exceeds safe limit (${u} bytes). Cookie not set.`),!1):(document.cookie=c,!0)}function mt(t,i,e={}){var s,o;const n=Object.assign({},i);(null===(s=n.messages)||void 0===s?void 0:s.length)>0&&(n.messages=[]);const a=JSON.stringify(n),r=encodeURIComponent(a),l=null!==(o=e.maxBytes)&&void 0!==o?o:3800;return pt(r)>l?(console.warn(`AI12Z: Cookie '${t}' exceeds size limit and was skipped`),!1):gt(t,a,e)}function ft(t){if(!t)return;if("undefined"==typeof window)return;const i=t.replace(/^\./,""),e=window.location.hostname;if(e===i||e.endsWith("."+i))return t;console.warn("AI12Z: subDomain does not match current host")}const bt=new u("Ai12zBot"),yt=e(class extends s{constructor(i){super(),!1!==i&&this.__registerHost(),this.__attachShadow(),this.messageSent=o(this,"messageSent",7),this.messageReceived=o(this,"messageReceived",7),this.close=o(this,"close",7),this.open=o(this,"open",7),this.minimize=o(this,"minimize",7),this.errored=o(this,"errored",7),this.formSubmitted=o(this,"formSubmitted",7),this.isElementAvailable=o(this,"isElementAvailable",7),this.cdnPath="https://cdn.ai12z.net/assets/bot",this.surveyCDNPath="https://cdn.ai12z.net/pkg/surveyjs",this.styles=["https://cdn.jsdelivr.net/npm/@highlightjs/cdn-assets@11.11.1/styles/default.min.css",`https://cdn.ai12z.net/assets/bot/${t.CDN_PATH}/tailwind.min.css`],this.liveAgentEventHandler=new ut,this.customStyle="",this.customJS="",this.dataOverrideFunction=null,this.ignoreChunks=!1,this.unreadCount=0,this.hasPersistedConversationId=!1,this.liveAgentButtonText="Talk to a Live Agent",this.isLiveAgentEnabled=!1,this.isTypingIndicatorVisible=!1,this.dataKey=t.DATA_KEY||"",this.dataMode=t.DATA_MODE||"prod",this.dataAttributes={},this.excludeTags=[],this.includeTags=[],this.botSettings={},this.canRender=!0,this.voiceType="default",this.voice="en-US",this.showSubmit=!1,this.hideAllButtons=!1,this.showMenu=!1,this.isProse=!0,this.isLiveAgent=!1,this.isConnectingLiveAgent=!1,this.showWelcomeScreen=!0,this.showHistory=!1,this.conversationId="",this.surveyDomId="",this.searchResults={},this.buttons=[],this.currentDomId="",this.messages=[],this.questionCounter=0,this.timestamp="",this.rowCount=1,this.isBot=!1,this.conversationHistory=[],this.query="",this.scriptArray=[],this.imagesBase64List=[],this.focusedIndex=-1,this.isAnimated=!1,this.isMinimized=!1,this.isStreaming=!1,this.showErrorMessage=!1,this.errorMessage="",this.emptyMessageError=!1,this.isOpened=!1,this.isContent=!1,this.isToggled=!1,this.showPrivacy=!1,this.isRendered=!1,this.showShortcutsDialog=!1,this.showLiveAgentEndDialog=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.liveAgentProviderName="salesforce",this.liveAgentListenersRegistered=!1,this.shortcuts=P,this.announceMessage="",this.isSending=!1,this.messageRefs=[],this.handlePaste=t=>{var i;t.preventDefault();const e=(null===(i=t.clipboardData)||void 0===i?void 0:i.getData("text"))||"";if(this.inputEl&&e){const t=this.inputEl,i=t.selectionStart,s=t.selectionEnd,o=t.value,n=o.substring(0,i)+e+o.substring(s);t.value=n;const a=i+e.length;t.setSelectionRange(a,a),setTimeout((()=>{this.adjustHeight()}),0)}},this.checkHistory=()=>{const t=localStorage.getItem(`${this.visitorID}`);let i=[];t&&(i=JSON.parse(t),i=i.filter((t=>{var i;return t.projectId===(null===(i=this.botSettings)||void 0===i?void 0:i.pId)}))),this.showHistory=i.length>0&&"v1"===this.botSettings.botVersion},this.initializeScript=t=>z(t,this.mainObject),this.renderSurvey=async t=>{if(this.surveyDomId){await this.assetLoader.loadSurveyDependencies();try{await B({chat:t,surveyDomId:this.surveyDomId,shadowRoot:this.el.shadowRoot,config:{dataKey:this.dataKey,dataMode:this.dataMode,dataAttributes:this.dataAttributes,formSubmitRenderCallback:t=>{this.handleSurveyCompletionRender(t)},onSubmitError:t=>{var i;const e=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector(`#${this.surveyDomId}`);e?e.innerHTML="Form submission blocked by validation"!==t?"Failed to submit form":"Submission blocked due to suspicious activity.":console.error(`Survey element not found for DOM ID: ${this.surveyDomId}`)}}})}catch(t){console.error("Error rendering survey:",t)}}else console.warn("Survey DOM ID is empty")},this.handleMessage=(t,i)=>{var e;const s=new d.Converter,o=null===(e=this.el.shadowRoot)||void 0===e?void 0:e.querySelector(`#${i}`);if(!o)return void console.error(`Message bubble with ID ${i} not found.`);var n=o.getAttribute("data-bubbleText")||"";o.setAttribute("data-bubbleText",n+=t),o.setAttribute("aria-label",n),o.setAttribute("role","log"),o.setAttribute("aria-live","polite"),o.setAttribute("aria-atomic","false");let a=s.makeHtml(n);o.innerHTML=a},this.updateScreenSize=()=>{window.innerWidth<=767&&(this.isMinimized=!this.isOpened)},this.handleSend=async(t,i={})=>{var e,s,o;const{isHide:n=!1,isLiveChatEnded:a=!1,bypassSendGuard:r=!1}=i;if((this.isSending||this.isStreaming)&&!r)return this.query="",!1;this.isSending=!0;const l="string"==typeof this.query?this.query.trim():"",h="string"==typeof t?t.trim():"",d=(null===(e=this.inputEl)||void 0===e?void 0:e.value.trim())||"",c=l||h||d,u=h||(n?"":c);if(!c&&0===this.imagesBase64List.length)return this.showEmptyMessageValidation(),this.query="",this.isSending=!1,!1;if(!n&&!u&&0===this.imagesBase64List.length)return this.query="",this.isSending=!1,this.showEmptyMessageValidation(),!1;this.emptyMessageError=!1,this.surveyDomId="",this.announce("Message sent successfully"),this.isLiveAgent||(this.questionCounter=this.questionCounter+1,localStorage.setItem("ai12z-bot-data",JSON.stringify({qCounter:this.questionCounter})));const v=u;this.inputEl&&(this.inputEl.value=v),0===this.messages.length&&this.botSettings.autoResetTimer>0&&this.startTimer(),this.showWelcomeScreen&&"v1"===this.botSettings.botVersion&&(this.showWelcomeScreen=!1);try{0!==this.messages.length&&(null===(s=this.socket)||void 0===s?void 0:s.connected)&&this.socket&&this.socket.connected||await this.socketConnection()}catch(t){return console.error("Error in handleSend:",t),this.query="",this.isSending=!1,!1}const p=(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"});if(this.messages=[...this.messages,{text:v,isUser:!0,id:`user-${m()}`,timestamp:p,images:this.imagesBase64List,conversationId:this.conversationId,isLoading:!1,formModel:{},surveyDomId:"",isHide:null!=n&&n},{text:this.botSettings.maxQuestion>0&&this.questionCounter>this.botSettings.maxQuestion&&!this.isLiveAgent&&!a?""!==this.botSettings.msgLimit?this.botSettings.msgLimit:"Sorry, you have reached the maximum number of questions.":"",isUser:!1,id:"",timestamp:"",isLoading:!(this.botSettings.maxQuestion>0&&this.questionCounter>this.botSettings.maxQuestion&&!this.isLiveAgent&&!a),images:[],conversationId:this.conversationId,formModel:{},surveyDomId:""}],2===this.messages.length&&(this.visitorID=f()),this.checkHistory(),setTimeout((()=>{this.scrollToBottom()}),100),this.botSettings.maxQuestion>0&&this.questionCounter>this.botSettings.maxQuestion&&!this.isLiveAgent&&!a)return this.inputEl.value="",this.query="",this.releaseSendLock(),!1;this.currentDomId="",this.isLiveAgent?(this.messages=this.messages.slice(0,-1),this.liveAgentEventHandler.sendMessage({sessionId:"",message:this.inputEl.value}),this.updateBotState(),this.inputEl.value&&(this.inputEl.value=""),this.query="",this.isSending=!1):(this.checkLiveAgentMode(),this.isStreaming=!0,this.ignoreChunks=!1,this.resetStreamEndWatchdog(),this.invokeSocket(c));const g=null===(o=this.el.shadowRoot)||void 0===o?void 0:o.querySelector("#previewContainer");return g&&(g.innerHTML=""),this.imagesBase64List=[],this.rowCount=1,this.showSubmit=!1,!0},this.agentMessageCreated=t=>{var i;const e=this.liveAgentEventHandler.handleAgentMessage(t);if(!e)return;this.announce("New message received from live agent");const s=(new d.Converter).makeHtml(e),o=Array.isArray(t)?t[0]:t,n={id:`chatbot-${m()}`,text:s,isUser:!1,isLoading:!1,timestamp:(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),images:[],conversationId:this.conversationId,formModel:{},surveyDomId:"",thumbsId:`${m()}`,showIcon:!0,hideThumbsUpandDown:!0,insightId:null,sender:null!==(i=null==o?void 0:o.sender)&&void 0!==i?i:{role:"agent",displayName:"Agent"}};this.messages=[...this.messages,n],this.currentDomId="",this.updateBotState(),this.scheduleAutoScroll()},this.addEventMessage=t=>{var i;const e=this.liveAgentEventHandler.addAgentEventMessage([{text:t}]);if(""===this.currentDomId&&this.messages.length>0&&(this.currentDomId=this.messages[this.messages.length-1].id),e&&this.currentDomId){const t=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector(`#${this.currentDomId}`);if(t)return t.parentNode.appendChild(e),this.currentDomId="",e}return null},this.findingAgent=()=>{this.announce("Finding a live agent for you"),this.isTypingIndicatorVisible=!1,this.removeFindingAgentPlaceholder();const t=this.addEventMessage("Connecting to a live agent...");t&&t.setAttribute("data-finding-agent","true"),this.currentDomId=""},this.handleTypingStarted=t=>{this.isTypingIndicatorVisible=t},this.handleTypingStopped=()=>{this.isTypingIndicatorVisible=!1},this.handleAgentError=t=>{bt.warn("Live Agent error category:",function(t){if(!t)return"unknown";if("transport"===t)return"transport";const i=/\b([1-5]\d{2})\b/.exec(t);return i?`upstream_${i[1][0]}xx`:"upstream_other"}(null==t?void 0:t.reason)),this.addEventMessage("Something went wrong with Live Agent, please try again later"),this.isLiveAgent=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.isTypingIndicatorVisible=!1,this.liveAgentEventHandler.disconnectLiveAgent(),this.clearEvents(),this.liveAgentButtonText="Talk to a Live Agent",this.announce("Live agent connection failed")},this.handleAgentConversationEnded=()=>{if(this.isLiveAgent){const t=this.messages[this.messages.length-1];"system"===(null==t?void 0:t.type)&&"string"==typeof(null==t?void 0:t.text)&&t.text.toLowerCase().includes("left")||(this.messages=[...this.messages,{id:`system-${m()}`,text:"The live agent has left the conversation.",type:"system",isUser:!1,isLoading:!1,timestamp:(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),images:[],conversationId:this.conversationId,formModel:{},surveyDomId:"",sender:null}]),this.announce("Live agent chat ended")}this.isLiveAgent=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.isTypingIndicatorVisible=!1,this.liveAgentButtonText="Talk to a Live Agent",this.currentDomId="",this.clearEvents(),this.updateBotState(),this.scheduleAutoScroll()},this.agentEventHandler=t=>{if(this.isTypingIndicatorVisible=!1,(null==t?void 0:t.length)>0){const i=t.map((t=>({id:t.id||`system-${m()}`,text:t.text||"",type:"system",isUser:!1,isLoading:!1,timestamp:new Date,images:[],conversationId:this.conversationId,formModel:{},surveyDomId:"",sender:t.sender||null})));this.messages=[...this.messages,...i],this.updateBotState(),this.removeFindingAgentPlaceholder(),this.inputEl&&(this.inputEl.value=""),this.currentDomId="",this.scheduleAutoScroll()}},this.handleAgentSessionCreated=()=>{this.announce("Connected to live agent"),this.isLiveAgent=!0,this.liveAgentButtonText="End Live Agent chat",requestAnimationFrame((()=>{var t;const i=null===(t=this.el.shadowRoot)||void 0===t?void 0:t.querySelector('[data-testid="user-input-textarea"]');i&&(this.inputEl=i)}))},this.handleAgentSessionInfo=t=>{this.liveAgentSessionId=(null==t?void 0:t.sessionId)||"",this.liveAgentConversationId=(null==t?void 0:t.conversationId)||"",this.isLiveAgent=!0,this.updateBotState()},this.handleAgentUnavailable=()=>{this.addEventMessage("Live Agent is currently unavailable. Please try again later."),this.isTypingIndicatorVisible=!1,this.isLiveAgent=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.updateBotState(),this.announce("Live agent is currently unavailable"),this.clearEvents()},this.toggleBot=()=>{this.isToggled=!this.isToggled},this.menuClick=t=>{switch(t.type){case"menu":this.toggleBot(t),this.showHistory=!1,this.showWelcomeScreen=!0,this.isStreaming||this.handleSend(t.button.label);break;case"history":this.toggleBot(t),this.showHistory=!0,this.loadConversation();break;case"end":this.syncBodyScrollLock(!1),this.messages=[],this.conversationId="",this.isOpened=!1,this.isMinimized=!this.isExpanded,this.showWelcomeScreen=!0,this.toggleBot(t),this.showHistory=!1,this.close.emit("close");break;case"startover":this.messages=[],this.conversationId="",this.isOpened=!0,this.isMinimized=!1,this.showWelcomeScreen=!0,this.toggleBot(t),this.showHistory=!1,this.updateBotState()}}}get mainObject(){return window.ai12z||(window.ai12z={}),window.ai12z}handleKeyDown(t){var i,e;if(!["Control","Shift","Alt","Meta"].includes(t.key)){if(("?"===t.key||"/"===t.key)&&t.shiftKey&&(t.metaKey||t.ctrlKey)&&!this.isInputFocused())return t.preventDefault(),void(this.showShortcutsDialog=!this.showShortcutsDialog);if(this.showShortcutsDialog&&("Escape"===t.key||("?"===t.key||"/"===t.key)&&t.shiftKey&&(t.metaKey||t.ctrlKey)))return t.preventDefault(),void(this.showShortcutsDialog=!1);if("k"===t.key&&(t.metaKey||t.ctrlKey))return t.preventDefault(),t.stopPropagation(),void this.action("open");if("h"===t.key&&(t.metaKey||t.ctrlKey))return t.preventDefault(),t.stopPropagation(),this.showHistory=!this.showHistory,this.showWelcomeScreen=!1,void this.loadConversation();if("n"===t.key&&(t.metaKey||t.ctrlKey))return t.preventDefault(),t.stopPropagation(),void this.handleNewConversation();"Enter"===t.key&&!t.shiftKey&&this.isOpened&&this.isInputFocused()&&(t.preventDefault(),t.stopPropagation(),(null===(i=this.inputEl)||void 0===i?void 0:i.value.trim().length)>0&&!this.isStreaming?this.handleSend(this.inputEl.value):0===(null===(e=this.inputEl)||void 0===e?void 0:e.value.trim().length)&&0===this.imagesBase64List.length&&(this.emptyMessageError=!0,this.announce("Message cannot be empty. Please enter a message."),this.inputEl&&this.inputEl.focus(),setTimeout((()=>{this.emptyMessageError=!1}),3e3))),"Escape"===t.key&&(this.action("minimize"),this.showPrivacy&&(this.showPrivacy=!1,t.preventDefault()))}}isInputFocused(){var t;const i=(null===(t=this.el.shadowRoot)||void 0===t?void 0:t.activeElement)||document.activeElement;return"TEXTAREA"===(null==i?void 0:i.tagName)||"INPUT"===(null==i?void 0:i.tagName)}handleNewConversation(){this.syncBodyScrollLock(!0),this.messages=[],this.conversationId="",this.showWelcomeScreen=!0,this.showHistory=!1,this.isOpened=!0,this.releaseSendLock(),setTimeout((()=>{var t;null===(t=this.inputEl)||void 0===t||t.focus()}),100)}buttonClickHandler(t){this.showWelcomeScreen=!1,this.query=t.detail.action,this.handleSend(t.detail.label)}sendQueryToBotHandler(t){this.showWelcomeScreen=!1,this.query=t.detail,this.handleSend(t.detail)}deleteChatHistoryHandler(t){var i;const e=this.getConversationHistory().filter((i=>i.conversationId!==t.detail.conversationId));localStorage.setItem(`${this.visitorID}`,JSON.stringify(e)),this.conversationHistory=j(e,null===(i=this.botSettings._id)||void 0===i?void 0:i.$oid,this.botSettings.pId)}chatClickHandler(t){t.detail.length>0&&(this.messages=t.detail,requestAnimationFrame((()=>{this.hydrateMessagesFromState()}))),this.showWelcomeScreen=!1,this.showHistory=!1}openChatHandler(t){}formSubmittedHandler(t){t.stopPropagation(),this.formSubmitted.emit(t.detail.data)}async sendMessage(t,i,e){this.query=t,this.handleSend(null!=i?i:t,e)}async sendQuery(t){console.warn("sendQuery mehtdod is deprecated, use sendMessage instead"),this.handleSend(t)}async sendJSON(t,i){this.query=JSON.stringify(t),this.handleSend(i)}async openBot(t=!1){this.openChat(t)}async action(t,i){var e;"open"===t&&this.openChat(null!==(e=null==i?void 0:i.expanded)&&void 0!==e&&e),"minimize"===t&&this.isOpened&&(this.syncBodyScrollLock(!1),this.minimizeChat()),this.checkHistory(),"close"===t&&(this.syncBodyScrollLock(!1),this.searchResults={},this.surveyDomId="",this.showWelcomeScreen=!0,this.showHistory=this.messages.length>0,this.messages=[],this.conversationId="",this.isOpened=!1,this.close.emit("close"),this.announce("Chat closed"),clearInterval(this.timer))}async setProcessDataOverride(t){this.dataOverrideFunction=t}async configureSettings(t){this.botSettings=Object.assign(Object.assign({},this.botSettings),t)}async componentWillLoad(){this.canRender=await b(this.dataKey,this.dataMode),this.checkCustomSlot(),this.timestamp=y(new Date),this.updateScreenSize(),await this.configBot(),this.botSettings.disableBeacon||q(this.dataKey,this.dataMode),this.visitorID="ai12z-"+localStorage.getItem("ai12z-visitorId"),this.hydrateStateFromStorage(),F("bot",this.dataKey,this.dataMode)}onDataKeyChange(t){F("bot",this.dataKey,this.dataMode)}onDataModeChange(t){F("bot",this.dataKey,this.dataMode)}hydrateStateFromStorage(){var t,i,e;const s=null===(t=this.botSettings)||void 0===t?void 0:t.pId;if(!s)return void console.warn("AI12Z: Cannot hydrate state - projectId not available");const o=N(s,null===(i=this.botSettings._id)||void 0===i?void 0:i.$oid)||function(t,i){const e=function(t){if("undefined"==typeof document)return null;const i=t.replace(/([.*+?^${}()|[\]\\])/g,"\\$1"),e=document.cookie.match(new RegExp(`(?:^|; )${i}=([^;]*)`));return e?decodeURIComponent(e[1]):null}(t);if(!e)return null;try{const s=JSON.parse(e);return i&&!i(s)?(console.warn(`AI12Z: Cookie '${t}' failed validation`),null):s}catch(t){return console.warn("AI12Z: Failed to parse cookie JSON:",t),null}}(L(s,null===(e=this.botSettings._id)||void 0===e?void 0:e.$oid),vt);o&&(this.isOpened=o.isOpened,this.isMinimized=o.isMinimized,this.isOpened&&this.syncBodyScrollLock(!0,!1),this.isExpanded=o.isExpanded,this.conversationId=o.conversationId,this.hasPersistedConversationId=Boolean(o.conversationId),o.newChat||(this.messages=[...o.messages||[]]),o.isLiveAgent&&o.liveAgentSessionId&&o.liveAgentConversationId&&(this.isLiveAgent=o.isLiveAgent||!0,this.liveAgentSessionId=o.liveAgentSessionId,this.liveAgentConversationId=o.liveAgentConversationId,this.liveAgentProviderName=o.liveAgentProviderName||"salesforce",this.liveAgentButtonText="End Live Agent chat",setTimeout((()=>this.recoverLiveAgentSession()),0)),setTimeout((()=>{this.scrollToBottom()}),100))}async recoverLiveAgentSession(){var t,i,e,s,o,n;if(0===Object.keys(null!==(e=null===(i=null===(t=this.botSettings)||void 0===t?void 0:t.liveagent)||void 0===i?void 0:i.providers)&&void 0!==e?e:{}).length||!this.liveAgentSessionId||!this.liveAgentConversationId)return;const a=null!==(n=null===(o=null===(s=this.botSettings)||void 0===s?void 0:s.liveagent)||void 0===o?void 0:o.providers[this.liveAgentProviderName])&&void 0!==n?n:null;if(a)try{this.registerLiveAgentListeners(),await this.liveAgentEventHandler.resumeLiveAgentSession(this.liveAgentProviderName,{sessionId:this.liveAgentSessionId,conversationId:this.liveAgentConversationId,userId:this.visitorID,config:a})}catch(t){t instanceof rt?(this.addEventMessage("Your live agent session has expired. Please reconnect."),this.announce("Live agent session expired")):console.warn("AI12Z: Failed to recover live agent session, ending gracefully:",t),this.isLiveAgent=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.liveAgentButtonText="Talk to a Live Agent",this.clearEvents()}}releaseSendLock(){this.clearStreamEndWatchdog(),this.isStreaming=!1,this.isSending=!1}clearStreamEndWatchdog(){this.streamEndWatchdog&&(clearTimeout(this.streamEndWatchdog),this.streamEndWatchdog=void 0)}resetStreamEndWatchdog(){this.clearStreamEndWatchdog(),this.streamEndWatchdog=setTimeout((()=>{this.streamEndWatchdog=void 0,this.isStreaming&&(console.error("Socket response timed out before completion"),this.failTurn("Something went wrong. Please try again."))}),3e4)}componentDidLoad(){var t;w(this.el),"undefined"==typeof window||window.Handlebars||(window.Handlebars=x),n.register("bot",this),window.addEventListener("resize",this.updateScreenSize.bind(this)),document.addEventListener("click",this.handleClickOutside.bind(this));const i=document.createElement("script");i.text='\n      var ai12zChat = window["ai12z"] = {}\n    ',document.head.appendChild(i),null===(t=this.el.shadowRoot)||void 0===t||t.appendChild(i),this.assetLoader||this.initializeAssetLoader(),this.messages.length>0&&requestAnimationFrame((()=>{this.hydrateMessagesFromState()})),n.setActive("bot")}async hydrateMessagesFromState(){var t,i,e,s;if((null===(t=this.el)||void 0===t?void 0:t.shadowRoot)&&0!==this.messages.length){await new Promise((t=>requestAnimationFrame((()=>t()))));for(const t of this.messages)if(!t.isUser&&t.id){if("template"===t.controlType)this.processTemplateData(t,t.itemComponent);else if("form"===t.controlType){if(!t.surveyDomId)continue;if(this.surveyDomId=t.surveyDomId,!/^[a-zA-Z][a-zA-Z0-9_-]*$/.test(t.surveyDomId)){console.warn("Invalid surveyDomId, skipping render");continue}t.text=`<div id=${this.surveyDomId} style="width: 100%;" class="survey-container"></div>`,(await _(`#${t.id}`,this.el)).querySelector(`#${t.surveyDomId}`)||await _(`#${t.surveyDomId}`,this.el),await this.renderSurvey(t.itemComponent)}else if("carousel"===t.controlType&&"carousel"===(null===(i=t.itemComponent)||void 0===i?void 0:i.controlType))this.processChatData(t,t.itemComponent);else if(!t.controlType){t.text=S(t.text,(null===(e=this.botSettings)||void 0===e?void 0:e.linkTarget)||"_blank","ai12z-link",null===(s=this.botSettings)||void 0===s?void 0:s.utm,"answer");const i=C(t.text);t.text=i.body,this.buttons=i.buttons,this.addEventListeners(`#${t.id}`)}"form"!==t.controlType&&this.checkHighlightcode(t.id)}}}disconnectedCallback(){document.removeEventListener("click",this.handleClickOutside.bind(this)),window.removeEventListener("resize",this.updateScreenSize),this.autoScrollTimer&&clearTimeout(this.autoScrollTimer),this.clearStreamEndWatchdog()}handleClickOutside(t){this.showMenu&&this.plusIconRef&&!this.plusIconRef.contains(t.target)&&(this.showMenu=!1)}async initializeAssetLoader(){try{this.assetLoader=M({shadowRoot:this.el.shadowRoot,cdnPath:this.cdnPath,surveyCDNPath:this.surveyCDNPath,customStyles:this.styles}),await this.assetLoader.loadBotAssets()}catch(t){console.error("❌ Failed to initialize asset loader:",t)}}async processDataOverride(t){if(this.dataOverrideFunction&&"function"==typeof this.dataOverrideFunction)try{return await this.dataOverrideFunction(t)}catch(t){throw console.error("Error in custom processDataOverride:",t),t}return t}announce(t){this.announceMessage=t,setTimeout((()=>{this.announceMessage=""}),1e3)}isFirstExchange(){return!this.hasPersistedConversationId}syncBodyScrollLock(t,i=this.isOpened){t&&!i&&K.acquire("ai12z-bot"),!t&&i&&K.release("ai12z-bot")}openChat(t=!1){var i,e;this.syncBodyScrollLock(!0),this.unreadCount=0,n.setActive("bot"),this.isExpanded=t,this.isMinimized=!1,this.isContent=!1,this.isOpened=!0;const s=L(this.botSettings.pId,null===(i=this.botSettings._id)||void 0===i?void 0:i.$oid);if(sessionStorage.getItem(s))this.updateBotState();else{const t={messages:[],isMinimized:this.isMinimized,isOpened:this.isOpened,isExpanded:this.isExpanded,conversationId:this.conversationId,projectId:this.botSettings.pId,configId:null===(e=this.botSettings._id)||void 0===e?void 0:e.$oid,newChat:!0};sessionStorage.setItem(s,JSON.stringify(t)),this.botSettings.cookies&&ft(this.botSettings.subDomain)&&mt(s,t,{domain:this.botSettings.subDomain})}setTimeout((()=>{this.announce("Chat opened")}),600),requestAnimationFrame((()=>{requestAnimationFrame((()=>{this.imageUploaderRef&&this.isElementAvailable.emit(!0)}))})),this.open.emit("open")}minimizeChat(){this.isOpened=!1,this.isContent=!!this.isExpanded,this.isMinimized=!this.isExpanded,this.isAnimated=!1,this.updateScreenSize(),this.announce("Chat minimized"),this.minimize.emit("minimize")}adjustHeight(){this.inputEl&&(this.inputEl.style.height="auto",this.inputEl.style.height=this.inputEl.scrollHeight+"px")}async configBot(){var t,i,e,s,o;const n={apiKey:this.dataKey,configId:this.configId,configType:"bot"};try{const a=await A(n,this.dataMode);if(a){if(this.botSettings=a,(null===(i=null===(t=this.botSettings)||void 0===t?void 0:t.v3)||void 0===i?void 0:i.siteKey)?I(a._id,a.v3.siteKey,"bot",this.dataKey,this.dataMode,(t=>{this.errored.emit(t),this.announce("An error occurred while loading the chat.")})).then((t=>{t&&(this.isRendered=!0)})).catch((t=>{console.error("Recaptcha verification failed:",t),this.isRendered=!1})):this.isRendered=!0,"v2"!==this.botSettings.botVersion||this.botSettings.isExpanded||this.isBot||this.isOpened||(this.isMinimized=!0),this.assetLoader||await this.initializeAssetLoader(),this.assetLoader)try{await this.assetLoader.loadBotTheme(this.botSettings)}catch(t){console.error("Failed to load bot theme:",t)}if(this.botSettings.isExpanded&&!this.isBot?(this.isExpanded=!0,this.isMinimized=!1):this.isOpened||(this.isMinimized=!0),this.botSettings.linkTarget||(this.botSettings.linkTarget="_blank"),this.botSettings.customCSS&&(this.customStyle=this.botSettings.customCSS),this.botSettings.customJS&&(this.customJS=this.botSettings.customJS),"v2"===this.botSettings.botVersion){const t=localStorage.getItem("ai12z-visitorId");this.visitorID="ai12z-"+t}if(this.botSettings.privacyTemplate&&""!==this.botSettings.privacyTemplate&&(this.showPrivacy=!0),this.botSettings.audioType&&(this.voiceType=this.botSettings.audioType,this.voice=this.botSettings.voice),this.botSettings&&!(null===(e=this.botSettings)||void 0===e?void 0:e.cookies)){const t=ft(this.botSettings.subDomain);!function(t,i={}){const{path:e="/",domain:s}=i;"undefined"!=typeof document&&function(t,i="/",e){gt(t,"",{maxAgeDays:0,path:i,domain:e})}(t,e,s)}(L(this.botSettings.pId,null===(o=null===(s=this.botSettings)||void 0===s?void 0:s._id)||void 0===o?void 0:o.$oid),{domain:t})}}}catch(t){console.error("Error loading bot configuration:",t)}}checkCustomSlot(){const t=this.el.children;if(t&&t.length>0)for(var i=0;i<t.length;i++)"bot"!==t[i].tagName.toLowerCase()&&"bot"!==t[i].getAttribute("slot")||(this.isBot=!0,this.isExpanded=!1)}handleSocketResponse(){this.socket.off("response"),this.socket.off("end_response"),this.socket.off("chunk"),this.socket.off("complete"),void 0===this.botSettings.maxQuestion||0===this.botSettings.maxQuestion?(this.botSettings.maxQuestion=0,this.handleBotMessages()):this.questionCounter<=this.botSettings.maxQuestion&&this.handleBotMessages()}hideSpinner(t){return new Promise((i=>{var e;const s=null===(e=this.el.shadowRoot)||void 0===e?void 0:e.querySelector(`#${t.id}`);if(s){const t=s.querySelector("#spinner");t&&(t.style.display="none")}i(!0)}))}async processTemplateData(t,i){await O(t,i,this.el.shadowRoot,(t=>this.hideSpinner(t)),(t=>this.renderTemplateData(t)),(t=>{this.messages=this.messages.map((i=>i.id===t.id?t:i))}),x)}async renderTemplateData(t){await D(t,this.el,this.scriptArray,this.mainObject,this.initializeScript)}async processChatData(t,i){c(t,i,this.el,(t=>this.hideSpinner(t)),(t=>{this.messages=this.messages.map((i=>i.id===t.id?t:i)),this.updateBotState()}),this.customJS,this.customStyle,this.isExpanded)}handleBotMessages(){const t=E(this.dataMode),i="v2"===t?"complete":"end_response";this.socket.on("v2"===t?"chunk":"response",(async i=>{this.resetStreamEndWatchdog();const{id:e,idChanged:s}=U(this.currentDomId,this.messages,"chatbot");this.currentDomId=e,s&&(this.messages=[...this.messages]);const o="v2"===t?i.content:i.data;requestAnimationFrame((()=>{this.ignoreChunks||(this.messages[this.messages.length-1].isLoading=!1,this.handleMessage(o,this.currentDomId))}))})),this.socket.on(i,(async i=>{if(!i)return console.error("Received empty end response payload"),void this.failTurn("Something went wrong. Please try again.");this.clearStreamEndWatchdog();const e="v2"===t?l(i):i;void 0!==e.showInput&&"boolean"==typeof e.showInput&&(this.botSettings.showInput=e.showInput),this.unreadCount++;const{id:s,idChanged:o,orphaned:n}=U(this.currentDomId,this.messages,"chatbot");this.currentDomId=s,o&&(this.messages=[...this.messages]);const a=this.isFirstExchange();e.beaconId&&sessionStorage.setItem("ai12zBeaconId",e.beaconId),a&&!this.botSettings.disableBeacon&&(J(this.dataKey,this.dataMode,e.conversationId,e.beaconId),this.hasPersistedConversationId=!0),n||this.messageReceived.emit({data:e,domId:this.currentDomId}),this.announce(this.isOpened?"New message received":"New message received while chat is minimized"),requestAnimationFrame((async()=>{var t,i,s,o,n,r,l;try{const h={element:this.el,hideSpinner:t=>{this.hideSpinner(t)},updateConversations:(t,i)=>this.updateConversations(t,i),renderSurvey:t=>this.renderSurvey(t),processTemplateData:(t,i)=>this.processTemplateData(t,i),processChatData:(t,i)=>this.processChatData(t,i),checkHighlightcode:t=>this.checkHighlightcode(t),addEventListeners:t=>this.addEventListeners(t),customStyle:this.customStyle,customJS:this.customJS,controlSettings:this.botSettings,utmConfig:null===(t=this.botSettings)||void 0===t?void 0:t.utm,conversationId:this.conversationId};if(await $({data:e,currentDomId:this.currentDomId,inputType:"bot",setMessages:t=>{this.messages=[...this.messages,t],requestAnimationFrame((()=>{setTimeout((()=>{t&&t.id&&this.hideSpinner(t).then((()=>{}))}),0)}))},setSurveyDomId:t=>{this.surveyDomId=t},setButtons:t=>{this.buttons=t},config:h}),e.liveAgent&&!this.isLiveAgent&&!this.isConnectingLiveAgent){this.liveAgentDirective=e.liveAgent,this.isConnectingLiveAgent=!0;try{await this.connectLiveChat()}finally{this.isConnectingLiveAgent=!1}}if(e.liveAgent&&!this.isLiveAgent&&!this.isConnectingLiveAgent){this.isConnectingLiveAgent=!0;try{await this.connectLiveChat()}finally{this.isConnectingLiveAgent=!1}}if(this.conversationId=e.conversationId,G(null===(i=this.botSettings)||void 0===i?void 0:i.pId,this.messages,this.conversationId,null!==(o=null===(s=this.botSettings._id)||void 0===s?void 0:s.$oid)&&void 0!==o?o:"",this.visitorID,"bot",{isMinimized:this.isMinimized,isOpened:this.isOpened,isExpanded:this.isExpanded}),this.visitorID&&a){const t=L(this.botSettings.pId,null===(n=this.botSettings._id)||void 0===n?void 0:n.$oid);sessionStorage.setItem(t,JSON.stringify({isMinimized:this.isMinimized,isOpened:this.isOpened,isExpanded:this.isExpanded,messages:this.messages,conversationId:this.conversationId,configId:null===(r=this.botSettings._id)||void 0===r?void 0:r.$oid,visitorID:this.visitorID,projectId:null===(l=this.botSettings)||void 0===l?void 0:l.pId,date:new Date}))}else this.updateBotState();this.scrollToBottom(),this.releaseSendLock(),this.currentDomId=""}catch(t){console.error("Error handling end_response:",t),this.releaseSendLock()}}))}))}updateConversations(t,i){var e,s,o,n,a,r;const l={id:this.currentDomId,text:t,isUser:!1,isLoading:!1,timestamp:(new Date).toLocaleTimeString([],{hour:"2-digit",minute:"2-digit"}),images:[],conversationId:this.conversationId,formModel:null!==(n=null!==(o=null===(s=null===(e=i.controlData)||void 0===e?void 0:e.data)||void 0===s?void 0:s.source)&&void 0!==o?o:i.controlData)&&void 0!==n?n:{},surveyDomId:this.surveyDomId,controlType:i.controlType,thumbsId:`${m()}`,showIcon:!i.controlType&&!this.surveyDomId,hideThumbsUpandDown:!!this.isLiveAgent,insightId:null!==(a=null==i?void 0:i.insightId)&&void 0!==a?a:null,sender:null!==(r=null==i?void 0:i.sender)&&void 0!==r?r:null,itemComponent:i};this.messages=this.messages.map((t=>t.id===this.currentDomId?l:t)),requestAnimationFrame((()=>{this.checkHighlightcode(this.currentDomId),this.currentDomId=""}))}checkHighlightcode(t=""){var i;try{if(!t)return console.warn("highlightcodeId is empty"),void(this.isProse=!0);const e=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector(`#${t}`);if(!e)return console.warn(`Element with id '${t}' not found in shadowRoot`),void(this.isProse=!0);const s=e.querySelectorAll("pre");s.length>0?(e.classList.remove("prose"),import("./p-BO_7DTeV.js").then((function(t){return t.i})).then((({default:t})=>{t.configure({ignoreUnescapedHTML:!0}),s.forEach((i=>{i.dataset.highlighted?console.warn("Element previously highlighted..."):t.highlightElement(i)}))})).catch((t=>console.error("Failed to load highlight.js:",t)))):"form"!==this.messages[this.messages.length-1].controlType&&e.classList.add("prose")}catch(t){console.error("Error in highlightcode:",t),this.isProse=!0}}async handleSurveyCompletionRender(t){const i=this.messages.findIndex((i=>i.surveyDomId===t.domId));if(-1!==i){this.currentDomId=this.messages[i].id,this.surveyDomId=t.domId,this.updateConversations(t.completedHtml,{});const e=t.jsonData;this.query=e;let s=!1;try{s=await this.handleSend(t.completeText,{isHide:!0,bypassSendGuard:!0})}finally{s||console.error("Failed to send form data in finally block"),this.query===e&&(this.query="")}if(!s)return void console.error("Failed to send form data");this.formSubmitted.emit(t.sender.data),this.scrollToBottom()}else console.warn("Could not find message to update for survey completion")}addEventListeners(t){var i;const e=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector(t);e&&this.buttons.forEach((t=>{const i=e.querySelector(`#${t.id}`);if(i){const e=i.getAttribute("data-original-click");if(!e)return void console.warn(`originalClickHandler is not defined for button with id: ${t.id}`);const s=e.match(/^([\w.]+)\s*\(([\s\S]*)\)$/);if(s){const e=s[1],o=s[2],n=this,a=e.includes(".")?e.split(".").pop():e,r=n[a];i.addEventListener("click",(()=>{if("function"==typeof n[a])try{switch(a){case"sendQuery":console.warn("sendQuery is deprecated, use sendMessage instead");const i=H(o);if(!i)return;i[0]=t.label,r.apply(n,i);break;case"sendMessage":const e=H(o);if(!e)return;r.apply(n,e);break;case"sendJSON":const s=H(o);if(!s)return;r.apply(n,s);break;default:console.warn(`Unknown function: ${a}`)}}catch(t){console.error(`Error invoking ${e}:`,t)}else console.warn(`Function ${a} not found on this`)}))}}}))}async socketConnection(){const t=E(this.dataMode);let i=p(this.dataMode);this.socket=h(i,{transports:"v2"===t?["websocket","polling"]:["polling"]}),await new Promise(((i,e)=>{let s=!1;const o=setTimeout((()=>{if(!s){s=!0;const t="Unable to connect to server. Please try again later.";console.error("Socket connection timed out"),this.errored.emit({message:t,code:"CONNECTION_TIMEOUT"}),e(new Error(t))}}),3e4);this.socket.on("connect",(()=>{"v2"===t?(this.socket.emit("authenticate",{api_key:this.dataKey}),this.socket.once("authenticated",(()=>{s||(s=!0,clearTimeout(o)),this.handleSocketResponse(),i()})),this.socket.once("error",(t=>{"AUTH_FAILED"!==t.code&&"AUTH_REQUIRED"!==t.code&&"AUTH_ERROR"!==t.code||(s||(s=!0,clearTimeout(o)),this.errored.emit(t),e(new Error(t.message)))}))):(s||(s=!0,clearTimeout(o)),this.handleSocketResponse(),i())}))})).catch((t=>{console.error("Socket connection failed:",t.message),this.messages.length>0&&(this.messages[this.messages.length-1].text=t.message,this.messages[this.messages.length-1].isLoading=!1,this.messages=[...this.messages]),this.isStreaming=!1,this.isSending=!1})),this.socket.on("connect_error",(t=>{this.errored.emit(t),this.announce("Unable to connect to chat server. Please try again."),console.error("Connection error:",t)})),this.socket.on("error",(()=>{this.isStreaming&&this.failTurn("Something went wrong. Please try again.")})),this.socket.on("disconnect",(()=>{this.socket.off("response"),this.socket.off("chunk"),this.isStreaming&&this.failTurn("Connection lost. Please try again.")}))}failTurn(t){this.releaseSendLock();const i=this.messages[this.messages.length-1];i&&!i.isUser&&i.isLoading&&(i.text=t,i.isLoading=!1,this.messages=[...this.messages])}invokeSocket(t){var i;let e,s;if("v2"===E(this.dataMode)){s="query";const o=sessionStorage.getItem("ai12zBeaconId");e=Object.assign({query:t,conversation_id:this.conversationId||"",base64_images:(null===(i=this.imagesBase64List)||void 0===i?void 0:i.length)>0?this.imagesBase64List:void 0,beacon_id:this.botSettings.disableBeacon?"":null!=o?o:""},this.botSettings.disableBeacon||o?{}:{beacon_data:Z()})}else s="evaluate_query",e={apiKey:this.dataKey,query:t,conversationId:this.conversationId,event:"evaluate_query",attributes:this.dataAttributes,excludeTags:this.excludeTags,includeTags:this.includeTags,base64Images:this.imagesBase64List,meta:k()};this.processDataOverride(e).then((t=>{null!=t&&(this.messageSent.emit(JSON.stringify(t)),this.socket.emit(s,t,(t=>{t&&(this.errored.emit(t),this.announce("Unable to send message. Please try again."),this.currentDomId=`chatbot-${m()}`,this.messages[this.messages.length-1].id=this.currentDomId,this.messages[this.messages.length-1].text="Error connecting to server. Please try again later.")})),this.inputEl&&(this.inputEl.value="",this.adjustHeight()),this.query="")})).catch((t=>{console.error("Error in processDataOverride:",t),this.errored.emit(t),this.releaseSendLock(),this.announce("An error occurred while sending your message.")}))}getConversationHistory(){const t=localStorage.getItem(`${this.visitorID}`);return t?JSON.parse(t):[]}loadConversation(){var t;this.showWelcomeScreen=!1;const i=localStorage.getItem(`${this.visitorID}`);i&&(this.conversationHistory=JSON.parse(i),this.conversationHistory=j(this.conversationHistory,null===(t=this.botSettings._id)||void 0===t?void 0:t.$oid,this.botSettings.pId))}startTimer(){this.timer=setInterval((()=>{this.questionCounter=0,localStorage.setItem("ai12z-bot-data",JSON.stringify({qCounter:this.questionCounter}))}),this.botSettings.autoResetTimer)}stopResponse(){this.ignoreChunks=!0,this.isStreaming=!1,this.releaseSendLock(),this.messages[this.messages.length-1].isLoading=!1}showEmptyMessageValidation(){this.emptyMessageError=!0,this.announce("Message cannot be empty. Please enter a message."),this.inputEl&&this.inputEl.focus(),setTimeout((()=>{this.emptyMessageError=!1}),3e3)}scrollToBottom(){var t;const i=null===(t=this.el.shadowRoot)||void 0===t?void 0:t.querySelector(".chat-body");i&&i.scroll({top:i.scrollHeight,behavior:"smooth"}),this.isOpened&&(this.unreadCount=0)}isNearBottom(t=150){var i;const e=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector(".chat-body");return!e||e.scrollHeight-e.scrollTop-e.clientHeight<=t}scheduleAutoScroll(){this.isNearBottom()&&(this.autoScrollTimer&&clearTimeout(this.autoScrollTimer),this.autoScrollTimer=setTimeout((()=>this.scrollToBottom()),60))}checkLiveAgentBusinessHours(){var t,i,e,s,o,n;const a=null!==(e=null===(i=null===(t=this.botSettings)||void 0===t?void 0:t.liveagent)||void 0===i?void 0:i.businessHours)&&void 0!==e?e:null,r=null!==(n=null===(o=null===(s=this.botSettings)||void 0===s?void 0:s.liveagent)||void 0===o?void 0:o.timezone)&&void 0!==n?n:null;return!a||!r||R(a,r)}checkLiveAgentMode(){var t,i,e,s;const o=(null===(i=null===(t=this.botSettings)||void 0===t?void 0:t.liveagent)||void 0===i?void 0:i.providers)&&Object.keys(null===(s=null===(e=this.botSettings)||void 0===e?void 0:e.liveagent)||void 0===s?void 0:s.providers).length>0;let n=!1;try{n=this.checkLiveAgentBusinessHours()}catch(t){console.error("Error checking live agent business hours:",t)}this.isLiveAgentEnabled=o&&this.messages.length>1&&n}openEndLiveAgentDialog(){this.isToggled=!1,this.showLiveAgentEndDialog=!0}closeEndLiveAgentDialog(){this.showLiveAgentEndDialog=!1}async handleLiveAgentToolbarAction(){this.isLiveAgent?this.openEndLiveAgentDialog():await this.connectLiveChat()}confirmEndLiveAgent(){this.showLiveAgentEndDialog=!1,this.disconnectLiveChat()}disconnectLiveChat(){var t,i,e,s;this.liveAgentEventHandler.disconnectLiveAgent(),this.isLiveAgent=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.liveAgentButtonText="Talk to a Live Agent";const o=""!==(null===(t=this.botSettings)||void 0===t?void 0:t.llmMessageOnDisconnect)?null===(i=this.botSettings)||void 0===i?void 0:i.llmMessageOnDisconnect:"The live agent has been disconnected. Please do not initiate the live agent directive again.",n=""!==(null===(e=this.botSettings)||void 0===e?void 0:e.userMessageOnDisconnect)?null===(s=this.botSettings)||void 0===s?void 0:s.userMessageOnDisconnect:"The live agent has ended the conversation.";this.query=o,this.handleSend(n,{isLiveChatEnded:!0,bypassSendGuard:!0}),this.announce("Live agent chat ended"),this.clearEvents()}removeFindingAgentPlaceholder(){var t;const i=null===(t=this.el.shadowRoot)||void 0===t?void 0:t.querySelector('[data-finding-agent="true"]');if(null==i?void 0:i.parentNode){const t=i.parentNode;t.removeChild(i),t.parentNode&&0===t.childElementCount&&t.parentNode.removeChild(t)}}registerLiveAgentListeners(){this.liveAgentListenersRegistered||(this.liveAgentListenersRegistered=!0,lt.on("FINDING_AGENT",this.findingAgent),lt.on("AGENT_EVENT",this.agentEventHandler),lt.on("AGENT_UNAVAILABLE",this.handleAgentUnavailable),lt.on("TYPING_STARTED",this.handleTypingStarted),lt.on("TYPING_STOPPED",this.handleTypingStopped),lt.on("AGENT_MESSAGE",this.agentMessageCreated),lt.on("AGENT_ERROR",this.handleAgentError),lt.on("CONVERSATION_CLOSED",this.handleAgentConversationEnded),lt.on("AGENT_SESSION_INFO",this.handleAgentSessionInfo))}clearEvents(){this.liveAgentListenersRegistered=!1,lt.off("FINDING_AGENT",this.findingAgent),lt.off("AGENT_EVENT",this.agentEventHandler),lt.off("AGENT_UNAVAILABLE",this.handleAgentUnavailable),lt.off("AGENT_MESSAGE",this.agentMessageCreated),lt.off("AGENT_ERROR",this.handleAgentError),lt.off("CONVERSATION_CLOSED",this.handleAgentConversationEnded),lt.off("TYPING_STARTED",this.handleTypingStarted),lt.off("TYPING_STOPPED",this.handleTypingStopped),lt.off("AGENT_SESSION_CREATED",this.handleAgentSessionCreated),lt.off("AGENT_SESSION_INFO",this.handleAgentSessionInfo)}async connectLiveChat(){var t,i,e,s,o,n,a,r,l,h,d,c;this.announce("Connecting to live agent"),this.clearEvents();const u=Object.keys(null!==(e=null===(i=null===(t=this.botSettings)||void 0===t?void 0:t.liveagent)||void 0===i?void 0:i.providers)&&void 0!==e?e:{});if(0===u.length)return console.error("No live agent provider found in bot settings"),void this.announce("Live agent is not configured");u.length>1&&console.warn("Multiple live agent providers found, using the first one");let v=null!==(a=null===(n=null===(o=null===(s=this.botSettings)||void 0===s?void 0:s.liveagent)||void 0===o?void 0:o.providers)||void 0===n?void 0:n[u[0]])&&void 0!==a?a:null;if(!v)return console.error("No live agent settings found for the provider",u[0]),void this.announce("Live agent settings are unavailable");if(v){let t=this.getConversationHistory().filter((t=>{var i;return t.conversationId===this.conversationId&&t.projectId===(null===(i=this.botSettings)||void 0===i?void 0:i.pId)}));const i=Object.entries(this.liveAgentDirective&&"object"==typeof this.liveAgentDirective?this.liveAgentDirective:{}).map((([t,i])=>({label:t.charAt(0).toUpperCase()+t.slice(1),value:i,displayToAgent:!0})));let e;this.isTypingIndicatorVisible=!0,v={config:v,userId:this.visitorID,conversationId:this.conversationId,messageHistory:t,extraPrechatFormDetails:i},this.liveAgentProviderName=u[0];try{e=this.checkLiveAgentBusinessHours()}catch(t){return console.error("AI12Z: unexpected error evaluating business hours — blocking live agent connection",t),this.announce("Unexpected error evaluating business hours. Live agent connection blocked."),this.addEventMessage("Unexpected error evaluating business hours. Please try again later."),void(this.isTypingIndicatorVisible=!1)}if(!e){const t=null!==(l=null===(r=v.config)||void 0===r?void 0:r.outsideBusinessHoursMessage)&&void 0!==l?l:"Our live agents are currently offline. Please try again during our business hours.";return this.addEventMessage(t),this.announce("Live agents are currently offline"),void(this.isTypingIndicatorVisible=!1)}if("liveagent"===u[0]){if(!this.liveAgentRef)return this.isTypingIndicatorVisible=!1,console.error("LiveAgent reference is not set"),void this.announce("Live agent is currently unavailable");await this.liveAgentRef.startChat(),this.isLiveAgent=!0,this.liveAgentButtonText="End Live Agent chat",this.announce("Connected to live agent")}else{const t=Number(null===(h=null==v?void 0:v.config)||void 0===h?void 0:h.maxWaitTime),i=1e3*(Number.isFinite(t)&&t>=5?t:300);this.registerLiveAgentListeners();try{await this.liveAgentEventHandler.connectToLiveAgent(u[0],v)}catch(t){return console.error("Live agent connection error:",t),this.isTypingIndicatorVisible=!1,this.liveAgentSessionId="",this.liveAgentConversationId="",this.updateBotState(),this.addEventMessage("Issue connecting to live agent. Please try again later."),this.announce("Issue connecting to live agent. Please try again later."),this.liveAgentEventHandler.disconnectLiveAgent(),void this.clearEvents()}let e,s=()=>{};try{await new Promise(((t,o)=>{s=()=>{this.handleAgentSessionCreated(),t("SUCCESS")},lt.on("AGENT_SESSION_CREATED",s),e=setTimeout((()=>o(new Error("TIMEOUT"))),i)}))}catch(t){this.liveAgentSessionId="",this.liveAgentConversationId="",this.isLiveAgent=!1,this.isTypingIndicatorVisible=!1;const i=null!==(c=null===(d=v.config)||void 0===d?void 0:d.maxWaitMessage)&&void 0!==c?c:"Sorry, no agents are available at the moment.";this.removeFindingAgentPlaceholder(),this.addEventMessage(i),this.liveAgentEventHandler.disconnectLiveAgent(),this.clearEvents(),this.updateBotState(),this.announce("Agents are not available at this time.")}finally{e&&clearTimeout(e),lt.off("AGENT_SESSION_CREATED",s)}}}}handleMessageKeyNav(t,i){var e,s;if("ArrowDown"===t.key){t.preventDefault();const s=Math.min(this.messages.length-1,i+1);this.focusedIndex=s,null===(e=this.messageRefs[s])||void 0===e||e.focus()}else if("ArrowUp"===t.key){t.preventDefault();const e=Math.max(0,i-1);this.focusedIndex=e,null===(s=this.messageRefs[e])||void 0===s||s.focus()}}async updateBotState(){var t,i,e,s;const o=L(this.botSettings.pId,null===(t=this.botSettings._id)||void 0===t?void 0:t.$oid);let n=await T(o);if(n||(n=N(this.botSettings.pId,null===(i=this.botSettings._id)||void 0===i?void 0:i.$oid)),"string"==typeof n)try{n=JSON.parse(n)}catch(t){console.error("AI12Z: Failed to parse bot state from sessionStorage:",t)}Array.isArray(n)&&(n=n.find((t=>{var i;return t.projectId===(null===(i=this.botSettings)||void 0===i?void 0:i.pId)}))||null);const a={isMinimized:this.isMinimized,isOpened:this.isOpened,isExpanded:this.isExpanded,messages:this.messages,conversationId:this.conversationId,projectId:null===(e=this.botSettings)||void 0===e?void 0:e.pId,configId:null===(s=this.botSettings)||void 0===s?void 0:s._id.$oid,newChat:0===this.messages.length,isLiveAgent:this.isLiveAgent,liveAgentProviderName:this.liveAgentProviderName,liveAgentSessionId:this.liveAgentSessionId,liveAgentConversationId:this.liveAgentConversationId};0===this.messages.length&&(this.conversationId="");try{sessionStorage.setItem(o,JSON.stringify(a)),this.botSettings.cookies&&ft(this.botSettings.subDomain)&&mt(o,function(t,i){var e={};for(var s in t)Object.prototype.hasOwnProperty.call(t,s)&&i.indexOf(s)<0&&(e[s]=t[s]);if(null!=t&&"function"==typeof Object.getOwnPropertySymbols){var o=0;for(s=Object.getOwnPropertySymbols(t);o<s.length;o++)i.indexOf(s[o])<0&&Object.prototype.propertyIsEnumerable.call(t,s[o])&&(e[s[o]]=t[s[o]])}return e}(a,["liveAgentSessionId","liveAgentConversationId"]),{domain:this.botSettings.subDomain})}catch(t){console.error("AI12Z: Failed to update bot state in sessionStorage:",t)}}skipTo(t){var i;const e=null===(i=this.el.shadowRoot)||void 0===i?void 0:i.querySelector("#"+t);e&&e.focus()}render(){var t,i,e,s,o,n,l,h,d,c,u,v,p,g,m,f,b,y,w,x,S,C;return this.canRender?a("div",{lang:"en"},a("div",{class:"skip-links "+(this.isOpened?"visible":"hidden")},a("a",{class:"skip-link",href:"#main-content",onClick:()=>this.skipTo("main-content")},"Skip to main content"),a("a",{class:"skip-link",href:"#message-input",onClick:()=>{var t;null===(t=this.inputEl)||void 0===t||t.focus()}},"Skip to message input")),"v1"!==this.botSettings.botVersion&&this.isRendered&&a("div",{class:`pt-0 show-grid  ${this.isAnimated?"transition ease-out duration-300":""} layout ${this.isOpened?"is-open":""} ${this.isExpanded?"is-expanded":""} search-flex`,style:{gridTemplateColumns:`0fr minmax(${null!==(t=this.botSettings.minWidth)&&void 0!==t?t:"340px"}, ${null!==(i=this.botSettings.maxWidth)&&void 0!==i?i:"375px"}) 0fr`,paddingTop:null!==(s=null===(e=this.botSettings)||void 0===e?void 0:e.paddingTop)&&void 0!==s?s:"96px"}},a("div",{class:"modal-overlay",role:"none","aria-label":"Close Modal",style:{display:this.isExpanded&&this.isOpened?"grid":"none",opacity:this.isExpanded&&this.isOpened?"1":"0",pointerEvents:this.isExpanded&&this.isOpened?"all":"none"}}),a("div",{class:"modal","data-testid":"modal","aria-hidden":"false",role:"dialog","aria-modal":"true",tabindex:"-1",style:{display:this.isOpened?"grid":"none",opacity:this.isOpened?"1":"0",transform:this.isOpened?"none":"translateY(100%)"}},a("header",{role:"banner"},a("div",{class:"flex bg-white overflow-hidden border-b border-gray-90 border-solid md:pl-3 pl-4 justify-end md:rounded-t-xl items-center toolbar"},a("div",{class:"flex gap-1 toolbar-overflow-actions"},this.isLiveAgentEnabled&&(null===(l=null===(n=null===(o=this.botSettings)||void 0===o?void 0:o.liveagent)||void 0===n?void 0:n.providers)||void 0===l?void 0:l.liveagent)&&a("live-agent-chat",{config:null===(c=null===(d=null===(h=this.botSettings)||void 0===h?void 0:h.liveagent)||void 0===d?void 0:d.providers)||void 0===c?void 0:c.liveagent,ref:t=>this.liveAgentRef=t}),!this.showHistory&&a("button",{class:"rounded-full flex items-center justify-center disabled:cursor-not-allowed bg-transparent hover:bg-blue-95 disabled:bg-transparent disabled:hover:bg-transparent h-6 w-6 bot-btn-primary",tabindex:"0","aria-label":"options menu","aria-haspopup":"menu","aria-expanded":this.isToggled?"true":"false","aria-controls":"dropdown-menu",onClick:t=>{t.preventDefault(),t.stopPropagation(),this.toggleBot(t)}},a("i",{class:"block wes-icon--loading text-body2 modal-toolbar-icon ",title:"Options Menu"},a("svg",{viewBox:"0 0 24 24",id:"align-left-2","data-name":"Flat Line",xmlns:"http://www.w3.org/2000/svg",class:"icon flat-line",fill:"currentColor","aria-hidden":"true"},a("g",{id:"SVGRepo_bgCarrier","stroke-width":"0"}),a("g",{id:"SVGRepo_tracerCarrier","stroke-linecap":"round","stroke-linejoin":"round"}),a("g",{id:"SVGRepo_iconCarrier"},a("path",{id:"primary",d:"M3,12H17M3,6H21M3,18H13",style:{fill:"none",stroke:"currentColor"}}))))),this.showHistory&&a("button",{class:"w-6 h-6 back-btn bot-btn-primary",tabindex:"0","aria-label":"Back",onClick:t=>{t.preventDefault(),t.stopPropagation(),this.showHistory=!1,this.showWelcomeScreen=!0,this.isOpened=!0,this.isMinimized=!1,this.isAnimated=!0}},a("i",{title:"Back"},a("svg",{viewBox:"0 0 200 200","data-name":"Layer 1",id:"Layer_1",xmlns:"http://www.w3.org/2000/svg",width:"20",height:"20","aria-hidden":"true"},a("g",{id:"SVGRepo_bgCarrier","stroke-width":"0"}),a("g",{id:"SVGRepo_tracerCarrier","stroke-linecap":"round","stroke-linejoin":"round"}),a("g",{id:"SVGRepo_iconCarrier"},a("title",null),a("path",{d:"M160,89.75H56l53-53a9.67,9.67,0,0,0,0-14,9.67,9.67,0,0,0-14,0l-56,56a30.18,30.18,0,0,0-8.5,18.5c0,1-.5,1.5-.5,2.5a6.34,6.34,0,0,0,.5,3,31.47,31.47,0,0,0,8.5,18.5l56,56a9.9,9.9,0,0,0,14-14l-52.5-53.5H160a10,10,0,0,0,0-20Z"}))))),a("hamburger-menu",{isToggled:this.isToggled,botSettings:this.botSettings,messages:this.messages,liveAgentButtonText:this.liveAgentButtonText,isLiveAgentEnabled:this.isLiveAgentEnabled,onHamburgerMenuClick:t=>{this.menuClick(t.detail)},onHandleByLiveAgent:()=>{this.handleLiveAgentToolbarAction()},onToggledChange:t=>{this.isToggled=t.detail}})),(null===(u=this.botSettings)||void 0===u?void 0:u.botLogo)&&a("img",{src:null===(v=this.botSettings)||void 0===v?void 0:v.botLogo,class:"w-8 h-8 rounded-lg",alt:"Bot Logo"}),a("h2",{class:"flex-1 pl-2 heading text-body1"},null===(p=this.botSettings)||void 0===p?void 0:p.botName),a("div",{class:"buttons flex gap-2 p-[10px]"},this.isLiveAgent&&a("button",{"aria-label":"End Live Agent",title:"End Live Agent",onClick:()=>this.openEndLiveAgentDialog()},a("svg",{xmlns:"http://www.w3.org/2000/svg",height:"24px",viewBox:"0 -960 960 960",width:"24px",fill:"#151313"},a("path",{d:"m136-304-92-90q-12-12-12-28t12-28q88-95 203-142.5T480-640q118 0 232.5 47.5T916-450q12 12 12 28t-12 28l-92 90q-11 11-25.5 12t-26.5-8l-116-88q-8-6-12-14t-4-18v-114q-38-12-78-19t-82-7q-42 0-82 7t-78 19v114q0 10-4 18t-12 14l-116 88q-12 9-26.5 8T136-304Zm104-198q-29 15-56 34.5T128-424l40 40 72-56v-62Zm480 2v60l72 56 40-38q-29-26-56-45t-56-33Zm-480-2Zm480 2Z"}))),this.messages.length>0&&a("button",{class:"rounded-full flex items-center justify-center disabled:cursor-not-allowed bg-transparent hover:bg-blue-95 disabled:bg-transparent disabled:hover:bg-transparent h-6 w-6 bot-btn-primary",tabindex:"0",onClick:t=>{t.preventDefault(),this.messages=[],this.isOpened=!0,this.isMinimized=!1,this.showWelcomeScreen=!0,this.showHistory=!1,this.updateBotState(),this.checkLiveAgentMode()},"aria-label":"Start New Conversation",title:"Start New Conversation"},a("svg",{xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor",width:"20",height:"20",class:"modal-toolbar-icon","aria-hidden":"true"},a("circle",{cx:"4",cy:"4",r:"1.5"}),a("circle",{cx:"10",cy:"4",r:"1.5"}),a("circle",{cx:"16",cy:"4",r:"1.5"}),a("circle",{cx:"4",cy:"10",r:"1.5"}),a("circle",{cx:"10",cy:"10",r:"1.5"}),a("circle",{cx:"16",cy:"10",r:"1.5"}),a("circle",{cx:"4",cy:"16",r:"1.5"}),a("circle",{cx:"10",cy:"16",r:"1.5"}),a("circle",{cx:"16",cy:"16",r:"1.5"}))),a("button",{class:"rounded-full flex items-center justify-center disabled:cursor-not-allowed bg-transparent hover:bg-blue-95 disabled:bg-transparent disabled:hover:bg-transparent h-6 w-6 bot-btn-primary",tabindex:"0",onClick:t=>{t.preventDefault(),this.showShortcutsDialog=!0},"aria-label":"Keyboard Shortcuts",title:"Keyboard Shortcuts (Press ? for help)"},a("i",{class:"wes-block wes-icon--loading wes-text-body2 modal-toolbar-icon",title:"Keyboard Shortcuts"},a("svg",{viewBox:"0 0 24 24",fill:"none",xmlns:"http://www.w3.org/2000/svg","aria-hidden":"true"},a("path",{d:"M3 5C3 3.89543 3.89543 3 5 3H19C20.1046 3 21 3.89543 21 5V14C21 15.1046 20.1046 16 19 16H13L9 21V16H5C3.89543 16 3 15.1046 3 14V5Z",stroke:"currentColor","stroke-width":"2"}),a("circle",{cx:"12",cy:"10",r:"1",fill:"currentColor"}),a("path",{d:"M9 10C9 8.34315 10.3431 7 12 7",stroke:"currentColor","stroke-width":"2","stroke-linecap":"round"})))),a("button",{class:"rounded-full flex items-center justify-center disabled:cursor-not-allowed bg-transparent hover:bg-blue-95 disabled:bg-transparent disabled:hover:bg-transparent h-6 w-6 hidden md:flex bot-btn-primary",tabindex:"0",onClick:()=>{this.isExpanded=!this.isExpanded,this.isAnimated=!0,this.updateBotState()},"aria-label":"Collapse Bot to Side Panel","aria-expanded":this.isExpanded?"true":"false","aria-controls":"settings-panel"},a("i",{class:"wes-block wes-icon--loading wes-text-body2 modal-toolbar-icon",title:"Collapse Bot to Side Panel"},this.isExpanded&&a("svg",{viewBox:"0 0 32 32",xmlns:"http://www.w3.org/2000/svg",fill:"currentColor","aria-hidden":"true"},a("path",{"fill-rule":"evenodd","clip-rule":"evenodd",d:"M18.215 14.7076H27.692C28.3074 14.7076 28.492 14.0307 27.9997 13.5383L24.9843 10.4614L30.5228 4.86149C30.8305 4.5538 30.8305 3.99995 30.5228 3.69226L28.2459 1.41536C27.9382 1.16921 27.4459 1.16921 27.0767 1.4769L21.5381 7.01532L18.3997 3.99995C17.9073 3.50765 17.2304 3.69226 17.2304 4.30764V13.7845C17.2304 14.2153 17.7843 14.7076 18.215 14.7076ZM13.7847 17.2308H4.30766C3.69227 17.2308 3.50765 17.9077 3.99996 18.4L7.01537 21.4769L1.47686 27.0769C1.16917 27.3846 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message-item",role:"listitem",tabindex:-1,ref:t=>this.messageRefs[i]=t,"aria-label":t.text},a("span",{class:"text-[10px] font-medium text-gray-500 tracking-wide border-b border-gray-200 py-1 px-3 text-center"},t.text)):a("div",{class:`flex pb-3 gap-x-2 @md:gap-x-3 \n                    ${t.isUser?"self-end":""}\n                    ${t.isUser?"justify-end":""} end-user-message message-item`,style:{opacity:"1",transform:"none"},role:"listitem",tabindex:i===this.focusedIndex?0:-1,onKeyDown:t=>this.handleMessageKeyNav(t,i),ref:t=>this.messageRefs[i]=t,"aria-label":"Message from "+(t.isUser?"User":"Bot")},t.isUser&&!t.isHide&&a("div",{class:"flex flex-col items-end"},a("div",{"data-testid":"message",class:"break-words @md:text-body2 box-border @md:pr-4 flex-1 rounded-lg py-2 px-4 user-msg text-body3",innerHTML:t.text,id:t.id,"aria-live":"polite","aria-atomic":"false","aria-label":t.text,role:"log"},null===(e=null==t?void 0:t.images)||void 0===e?void 0:e.map((t=>a("img",{src:t,class:"thumbnail",alt:"thumbnail images"})))),a("div",{class:"text-gray-30 pt-2 text-right text-body4"},"Sent ",t.timestamp)),!t.isUser&&a("div",{class:"avatar-column"},a("chat-avatar",{id:`la${t.id}`,senderType:(null==t?void 0:t.sender)?"agent":"bot",avatarUrl:null===(s=this.botSettings)||void 0===s?void 0:s.botAvatar})),!t.isUser&&a("div",{class:"flex flex-col",style:{width:"100%"}},a("div",{"data-testid":"message",class:{prose:"form"!==t.controlType,"transition-all":!0,"duration-300":!0,"opacity-100":this.isProse,"opacity-90":!this.isProse,"max-w-full break-words @md:text-body2 box-border @md:pr-4 flex-1 rounded-lg text-gray-30 pr-2 text-body3":!0},innerHTML:t.text,id:t.id},t.isLoading&&a("div",{class:"w-full rounded-md",id:"spinner"},a("div",{class:"flex animate-pulse space-x-4"},a("div",{class:"flex-1 space-y-3 py-1"},a("div",{class:"h-4 rounded bg-gray-200"}),a("div",{class:"space-y-3"},a("div",{class:"grid grid-cols-3 gap-4"},a("div",{class:"col-span-2 h-4 rounded bg-gray-200"}),a("div",{class:"col-span-1 h-4 rounded bg-gray-200"})),a("div",{class:"h-4 rounded bg-gray-200"})))))),""!==t.text&&t.showIcon&&(null===(o=this.botSettings.showMessageIcons)||void 0===o||o)&&a("interaction-buttons",{message:t,chatArray:this.messages,currentIndex:i,dataKey:this.dataKey,dataMode:this.dataMode,voice:this.voice,voiceType:this.voiceType,source:"bot",conversationId:this.conversationId,projectId:(null===(n=this.botSettings)||void 0===n?void 0:n.pId)||""}),a("div",{class:"text-gray-30 pt-2 text-body4"},this.botSettings.botName," • ",t.timestamp)))})),this.showHistory&&a("chatbot-history",{chatList:this.conversationHistory,botName:null===(f=this.botSettings)||void 0===f?void 0:f.botName,styles:this.customStyle,scripts:this.customJS}),a("div",{class:"h-px pt-2px",style:{overflowAnchor:"auto"}})),a("div",{role:"status","aria-live":"polite","aria-atomic":"true",class:"sr-only"},this.announceMessage)))),!1!==(null===(b=this.botSettings)||void 0===b?void 0:b.showInput)&&a("form",{"data-testid":"user-input",class:`relative pointer-events-auto ${this.isOpened?"p-2.5":""} searchform user-input`,"aria-label":"Message Area","aria-hidden":"false",style:{opacity:this.isMinimized?"0":"1",transform:"translateX(0)",pointerEvents:this.isMinimized?"none":"auto"}},!this.isOpened&&a("div",{class:`absolute right-4 md:right-0 border-2 border-white border-solid rounded-full ${this.isContent?"":"top-0"} minimize-input`},a("button",{class:"rounded-full flex items-center justify-center disabled:cursor-not-allowed bg-gray-500 bg-opacity-60 hover:bg-opacity-80 h-5 w-5 bot-btn-primary","aria-label":"Minimized to fab Bot",tabindex:"0",onClick:t=>{t.preventDefault();const i=!this.isMinimized,e=!i;this.syncBodyScrollLock(e),this.isMinimized=i,this.isOpened=e,this.updateBotState()}},a("i",{class:"block ai-minimize-icon ai-text-caption",title:"Minimize Bot"},a("svg",{xmlns:"http://www.w3.org/2000/svg",height:"52",width:"52",viewBox:"0 0 520 520",fill:"#fff","aria-hidden":"true"},a("path",{d:"M500 275c0 8-7 15-15 15H35c-8 0-15-7-15-15v-30c0-8 7-15 15-15h450c8 0 15 7 15 15z"}))))),a("fieldset",{class:"flex flex-col  @md:mx-0 @md:rounded-t-xl  transition-colors "+(this.isMinimized&&!this.isExpanded?"":"p-4 user-input-fieldset")},!this.isExpanded&&this.isOpened&&0===this.messages.length&&a("privacy-modal",{show:this.showPrivacy,message:this.botSettings.privacyTemplate}),a("div",{class:"flex-1 align-bottom"},a("div",{"aria-hidden":this.isTypingIndicatorVisible?"false":"true",class:"flex items-center justify-center w-full "+(this.isTypingIndicatorVisible?"h-12 opacity-100":"h-0 opacity-0 pointer-events-none")},a("typing-indicator",null)),a("div",{class:"grow-wrap show-grid after:whitespace-pre-wrap after:invisible relative","data-replicated-value":"","aria-disabled":"false"},this.botSettings.imageUpload&&a("div",{"aria-disabled":"true",class:`absolute flex items-center left-0 bottom-0 h-full pl-4 pr-2 ${this.hideAllButtons?"hidden":""} agent-input-icon`},a("button",{class:"plus-icon bot-plus-icon bot-btn-primary",tabindex:"0","aria-label":"Add Image",onClick:t=>{t.stopPropagation(),t.preventDefault(),this.showMenu=!this.showMenu}},a("i",{class:"plus-icon bot-plus-icon wes-block wes-text-body1",title:"Add Image"},a("svg",{xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor",width:"20",height:"20","aria-hidden":"true"},a("path",{d:"M10.75 4.75a.75.75 0 0 0-1.5 0v4.5h-4.5a.75.75 0 0 0 0 1.5h4.5v4.5a.75.75 0 0 0 1.5 0v-4.5h4.5a.75.75 0 0 0 0-1.5h-4.5v-4.5Z"})))),a("div",{class:"absolute bottom-6 left-0 w-44 bg-white rounded-lg shadow-lg transition-all duration-300 ease-in-out z-10\n            "+(this.showMenu?"opacity-100 scale-100 pointer-events-auto":"opacity-0 scale-90 pointer-events-none")},a("ul",{class:"space-y-2",ref:t=>this.plusIconRef=t},a("li",{class:"px-4 py-2 hover:bg-gray-100 cursor-pointer flex",onClick:()=>{this.showMenu=!1}},a("image-uploader",{maxImages:10,images:this.imagesBase64List,targetElement:this.inputEl,onImagesChange:t=>{this.errorMessage="",this.showErrorMessage=!1,this.imagesBase64List=[...t.detail]},onImageUploadError:t=>{this.errorMessage=t.detail,this.showErrorMessage=!0,this.announce(t.detail||"Image upload failed")},ref:t=>this.imageUploaderRef=t}))))),a("div",{class:"textarea"},this.imagesBase64List.length>0&&a("div",{class:"flex flex-wrap gap-2 mx-1 mt-2.5 mb-1"},this.imagesBase64List.map(((t,i)=>a("div",{class:"image-Container sc-ai12z-input-form",key:i},a("img",{src:t,style:{width:"70px",height:"50px",borderRadius:"12px"},alt:"uploaded image"}),a("span",{class:"delete-image sc-ai12z-input-form cursor-pointer ml-1",onClick:()=>{this.imagesBase64List=this.imagesBase64List.filter(((t,e)=>e!==i)),this.imageUploaderRef&&"function"==typeof this.imageUploaderRef.removeImageAtIndex&&this.imageUploaderRef.removeImageAtIndex(i),this.imagesBase64List=[...this.imagesBase64List]}},"×"))))),a("textarea",{id:"message-input","aria-invalid":this.emptyMessageError,"aria-describedby":[this.emptyMessageError?"empty-message-error":"","message-hint",0===this.messages.length?"input-enter-tip":""].filter(Boolean).join(" "),"aria-placeholder":this.isLiveAgent?"Type a message to the agent...":""!==(null===(y=this.botSettings)||void 0===y?void 0:y.botPlaceholderText)?null===(w=this.botSettings)||void 0===w?void 0:w.botPlaceholderText:"Ask me anything","aria-label":"Type your message here",class:"resize-none overflow-hidden text-ellipsis focus:outline-none w-full custom-input "+(this.hideAllButtons?"hidden":""),"data-testid":"user-input-textarea",rows:this.rowCount,name:"userMessage",placeholder:this.isLiveAgent?"Type a message to the agent...":""!==(null===(x=this.botSettings)||void 0===x?void 0:x.botPlaceholderText)?null===(S=this.botSettings)||void 0===S?void 0:S.botPlaceholderText:"Ask me anything",ref:t=>this.inputEl=t,onKeyUp:()=>{this.adjustHeight()},onKeyDown:t=>{this.handleKeyDown(t),"Enter"!==t.key||t.shiftKey||(this.syncBodyScrollLock(!0),this.isOpened=!0)},onPaste:t=>{this.handlePaste(t)}}),a("span",{id:"message-hint",class:"sr-only"},"Press Enter to send, Shift+Enter for new line")),this.botSettings.enableMic&&a("div",{class:"absolute bottom-0  "+(this.hideAllButtons?"w-full":"right-8")},a("audio-recorder",{"component-type":"bot",onStartRecord:()=>{this.hideAllButtons=!0},onStopRecord:()=>{this.hideAllButtons=!1},onSendTranscript:t=>{setTimeout((()=>{this.inputEl&&(this.inputEl.value=t.detail,this.adjustHeight(),this.showSubmit=!0)}),1e3)},style:{width:this.hideAllButtons?"100%":"10%"}})),a("div",{class:"absolute right-0 bottom-0  "+(this.hideAllButtons?"hidden":"")},!this.isStreaming&&a("button",{class:"text-white transition rounded-full p-1.5 self-center btn-bg-color bot-btn-primary","aria-label":"Send Message",tabindex:"0",id:"message-submit",onClick:t=>{var i,e;if(t.preventDefault(),""===(null===(i=this.inputEl)||void 0===i?void 0:i.value.trim())&&this.imagesBase64List&&0===this.imagesBase64List.length)return this.emptyMessageError=!0,this.announce("Message cannot be empty. Please enter a message."),this.inputEl&&this.inputEl.focus(),void setTimeout((()=>{this.emptyMessageError=!1}),3e3);this.syncBodyScrollLock(!0),this.isOpened=!0,this.handleSend(null===(e=this.inputEl)||void 0===e?void 0:e.value)}},a("i",{class:"block ai-icon text-body1",title:"Send Message"},a("svg",{xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 16 16",fill:"currentColor",class:"size-6","aria-hidden":"true"},a("path",{"fill-rule":"evenodd",d:"M8 14a.75.75 0 0 1-.75-.75V4.56L4.03 7.78a.75.75 0 0 1-1.06-1.06l4.5-4.5a.75.75 0 0 1 1.06 0l4.5 4.5a.75.75 0 0 1-1.06 1.06L8.75 4.56v8.69A.75.75 0 0 1 8 14Z","clip-rule":"evenodd"})))),this.isStreaming&&a("button",{class:"text-white transition rounded-full p-1.5 self-center btn-bg-color bot-btn-primary","aria-label":"Stop Streaming",tabindex:"0",id:"message-submit",onClick:t=>{t.preventDefault(),this.syncBodyScrollLock(!0),this.isOpened=!0,this.stopResponse()}},a("i",{class:"block text-body1",title:"Stop Streaming"},a("svg",{width:"20",height:"20",viewBox:"0 0 20 20",fill:"currentColor",xmlns:"http://www.w3.org/2000/svg",class:"size-6","aria-hidden":"true"},a("path",{d:"M4.5 5.75C4.5 5.05964 5.05964 4.5 5.75 4.5H14.25C14.9404 4.5 15.5 5.05964 15.5 5.75V14.25C15.5 14.9404 14.9404 15.5 14.25 15.5H5.75C5.05964 15.5 4.5 14.9404 4.5 14.25V5.75Z"})))))),this.isExpanded&&!this.isOpened&&a("privacy-modal",{show:this.showPrivacy,message:this.botSettings.privacyTemplate}),0===this.messages.length&&a("div",{id:"input-enter-tip",role:"tooltip",class:"enter-tip"},"Tip: Press Enter to send, Shift+Enter for new line"),this.emptyMessageError&&a("div",{class:"error-message-container"},a("span",{id:"empty-message-error",class:"error-msg",role:"alert"},"Message cannot be empty. Please enter a message to send.")),this.showErrorMessage&&a("p",{class:"error-msg",innerHTML:this.errorMessage}),this.botSettings.buttons&&this.botSettings.buttons.length>0&&!this.isOpened&&a("div",{class:"bot-buttons-container flex flex-wrap gap-2 mt-2.5 mb-1"},this.botSettings.buttons.map(((t,i)=>a("button",{key:i,class:"px-4 py-2 ai12z-btn",onClick:i=>{i.preventDefault(),this.syncBodyScrollLock(!0),this.isOpened=!0,this.isContent=!1,this.handleSend(t.label)}},t.label))))))),a("div",{class:"pointer-events-auto fixed right-7 whitespace-nowrap transition-transform duration-300 ease-in-out fab",style:{opacity:this.isMinimized?"1":"0",transform:this.isMinimized?"translateX(0)":"translateX(-100%)",pointerEvents:this.isMinimized?"auto":"none",transformOrigin:"50% 50% 0px"},onClick:()=>{this.openChat()}},this.isBot&&a("slot",{name:"bot"}),!this.isBot&&a("button",{class:"rounded-full flex cursor-pointer items-center pr-[14px]  md:gap-x-3 focus:outline focus:outline-2 focus:outline-offset-2 focus:outline-blue-focused bot-btn-primary",tabindex:"0","aria-label":"open Bot"},a("div",{class:"w-10 h-10 flex items-center justify-center bg-white rounded-full border relative"},this.botSettings.botLaunchIcon&&a("img",{src:this.botSettings.botLaunchIcon,alt:"bot icon",class:"w-8 h-8 rounded-lg"}),!this.botSettings.botLaunchIcon&&a("svg",{viewBox:"0 0 24 24",fill:"none",xmlns:"http://www.w3.org/2000/svg",stroke:"#2095ae","aria-hidden":"true"},a("g",{"stroke-width":"0"}),a("g",{"stroke-linecap":"round","stroke-linejoin":"round"}),a("g",null," ",a("path",{d:"M21 12C21 16.9706 16.9706 21 12 21C7.02944 21 3 16.9706 3 12C3 7.02944 7.02944 3 12 3C16.9706 3 21 7.02944 21 12Z",stroke:"#2095ae","stroke-width":"2","stroke-linecap":"round","stroke-linejoin":"round"})," "))),a("span",{class:"bot-name"}," ",null===(C=this.botSettings)||void 0===C?void 0:C.botName," ")))),a("keyboard-shortcuts-dialog",{show:this.showShortcutsDialog,shortcuts:this.shortcuts,onCloseDialog:()=>{this.showShortcutsDialog=!1}}),a("delete-confirmation-modal",{show:this.showLiveAgentEndDialog,dialogTitle:"End live agent chat?",message:"You are about to end the current live agent conversation. You can continue chatting with the bot after ending it.",confirmButtonText:"End",onConfirmDelete:()=>{this.confirmEndLiveAgent()},onCancelDelete:()=>{this.closeEndLiveAgentDialog()}})):a(r,null,a("span",{style:{display:"none"}},"Failed to load ai12z bot control due to insufficient fund"))}get el(){return this}static get watchers(){return{dataKey:[{onDataKeyChange:0}],dataMode:[{onDataModeChange:0}]}}static get style(){return':host{font-family:var(--ai12zBot-v2-font-family) !important;font-size:var(--ai12zBot-v2-font-size) !important;color:var(--ai12zBot-v2-font-color, black);text-align:var(--ai12zBot-v2-text-align, left)}.chat-body{height:100%;overflow-y:auto;display:flex;flex-direction:column;gap:10px;overflow-x:hidden}.chat-body::-webkit-scrollbar{width:5px;height:5px;}.chat-body::-webkit-scrollbar-thumb{background-color:#888;border-radius:10px;}.message{padding:10px;border-radius:15px;font-size:14px;line-height:1.4;word-wrap:break-word}span.prose{font-size:14px;}.image-Container{position:relative;display:inline-block;margin-right:10px}.delete-image{opacity:3;position:absolute;right:3px;top:0;cursor:pointer;line-height:10px}.ai12zBtn{background-color:var(--ai12zBot-v2-button-background) !important;color:var(--ai12zBot-v2-button-font-color);padding:5px 10px;border:none;border-radius:5px;cursor:pointer;text-decoration:none;margin:5px}.ai12z-btn{background-color:var(--ai12zBot-v2-button-background) !important;color:var(--ai12zBot-v2-button-font-color);padding:5px 10px;border:none;border-radius:5px;cursor:pointer;text-decoration:none;margin:5px}.custom-privacy{color:var(--ai12z-bot-privacy-color);padding-bottom:10px;padding-left:5px;margin-top:auto;}@media (max-width: 768px){.hide-chatbot{display:none !important}}:host{--wes-c-icon-color:#fff;--fab-bottom:26px;--xsf-ai12z-zindex-isexpanded-10:20020;--ai-toolbar-icon-color:#2095ae;--xsf-ai12z-zindex-0:19979;--xsf-ai12z-zindex-10:19989;--xsf-ai12z-fab-bottom:26px}.modal-overlay{position:absolute;height:100%;width:100%;z-index:var(--xsf-ai12z-zindex-0);background-color:#2e2e2e99}.layout{pointer-events:none;position:fixed;inset:0;height:100dvh;width:99dvw;justify-content:flex-end;grid-template-rows:auto 1fr auto;grid-template-areas:"left toolbar right"     "left main right"     "left footer right";padding-top:96px;transition-property:grid-template-columns, padding-top;z-index:19979}.layout.is-open .modal{pointer-events:auto}.layout.is-expanded ai12z-bot{pointer-events:auto}.layout.is-open.is-expanded .modal{border-top-left-radius:12px;border-top-right-radius:12px;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000), var(--tw-ring-shadow, 0 0 #0000), var(--tw-shadow);z-index:var(--xsf-ai12z-zindex-isexpanded-10)}.layout.is-open .user-input-fieldset{background-image:none;padding:0px;background:none}.layout.is-expanded .user-input-fieldset{border-top-left-radius:12px;border-top-right-radius:12px}.layout.is-open .grow-wrap>.textarea,.layout.is-open .grow-wrap>button,.layout.is-open .grow-wrap:after{border-color:var(--ai12zBot-v2-searchbar-open-border-color);}.layout.is-expanded .grow-wrap:after{display:none}.layout.is-open.is-expanded .user-input{z-index:var(--xsf-ai12z-zindex-isexpanded-10)}.layout.is-open .user-input{z-index:var(--xsf-ai12z-zindex-10)}.text-body2{font-size:16px;line-height:1.5;letter-spacing:-0.12px;font-weight:400}.modal-toolbar-icon{color:var(--ai12zBot-v2-toolbar-icon-color, inherit);width:16px;height:16px}.search-flex{flex:1 1 0%}.show-grid{display:grid}.hide-title{padding:0px;opacity:0;height:0px}.user-msg{background-color:var(--ai12zBot-v2-user-bubble-background);color:var(--ai12zBot-v2-user-bubble-font-color)}.text-body4{font-size:var(--ai12zBot-v2-timestamp-font-size);line-height:1.5;letter-spacing:0.03px;font-weight:400;color:var(--ai12zBot-v2-timestamp-font-color)}.isContent{background:var(--ai12zBot-v2-content-background);padding:10px}.default-botAvatar{color:var(--ai12zBot-v2-default-avatar-color)}.searchform{opacity:1;transform:none}.user-input{margin-left:auto;margin-right:auto;width:100%;max-width:840px;min-width:340px;grid-area:footer}.main{margin-left:auto;margin-right:auto;width:100%;max-width:840px;min-width:340px;margin-top:7px}.heading{color:var(--ai12zBot-v2-title-color)}.dropdown-item-button{display:flex;width:100%;cursor:pointer;align-items:center;-moz-column-gap:8px;column-gap:8px;border-radius:4px;--tw-border-opacity:1;--tw-bg-opacity:1;background-color:var(--ai12zBot-v2-dropdown-bgcolor);padding:8px 24px;font-weight:500;--tw-text-opacity:1;color:var(--ai12zBot-v2-dropdown-font-color);transition-property:color, background-color, border-color, text-decoration-color, fill, stroke;transition-timing-function:cubic-bezier(0.4, 0, 0.2, 1);transition-duration:75ms}.helptext{padding:0px;opacity:0;height:0px}.minimize-input{transform:translateY(calc(-100% - 4px))}.ai-text-caption{font-size:12px;line-height:1.5;letter-spacing:0.2px;font-weight:400}.fab>button{background:var(--ai12zBot-v2-fab-button-background);}.user-input-fieldset{background:var(--ai12zBot-v2-searchbar-background)}.return-text-color{color:rgb(255, 255, 255)}.ai-minimize-icon svg{fill:currentColor;height:1em;width:1em}.hide-form{opacity:0;transform:none}.show-form{opacity:1;transform:none}.ai-minimize-icon{color:var(--wes-c-icon-color, inherit)}.fab{bottom:var(--fab-bottom, 30px)}.text-body1{font-size:var(--ai12zBot-v2-title-font-size);line-height:1.5;letter-spacing:-0.12px;font-weight:400}#message-submit{margin-right:6px;margin-bottom:7px;background-color:var(--ai12zBot-v2-searchbar-submit-bgcolor)}.ai-icon{color:var(--ai12zBot-v2-searchbar-submit-color);font-size:24px;width:24px;height:24px}.bot-plus-icon{color:var(--ai12zBot-v2-searchbar-plus-icon-color);font-size:24px;width:24px;height:24px}.grow-wrap>.textarea,.grow-wrap:after{min-height:48px;align-content:center;border-radius:24px;border-width:1px;border-style:solid;border:1px solid var(--ai12zBot-v2-searchbar-border-color);--tw-bg-opacity:1;background-color:rgb(255 255 255 / var(--tw-bg-opacity, 1));padding:8px 48px;text-indent:2px;font-size:16px;line-height:1.5;letter-spacing:-0.12px;font-weight:400;--tw-text-opacity:1;color:rgb(46 46 46 / var(--tw-text-opacity, 1));--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000), var(--tw-ring-shadow, 0 0 #0000), var(--tw-shadow);--tw-ring-inset:inset;--tw-ring-offset-width:0px;transition-property:all;transition-timing-function:cubic-bezier(0.4, 0, 0.2, 1);transition-duration:0.15s}.grow-wrap>.textarea,.grow-wrap:after{grid-area:1 / 1 / 2 / 2}.modal{position:relative;grid-column:span 1 / span 1;grid-column-start:2;grid-row:span 3 / span 3;grid-row-start:1;display:grid;border-top-left-radius:0;border-top-right-radius:0;background-position:center;box-shadow:0 16px 32px -4px #18181829,     0 12px 24px -4px #18181814;background-image:var(--ai12zBot-v2-modal-backgroundImage);background-repeat:no-repeat;background-size:100vw 100vh;grid-template-columns:subgrid;grid-template-rows:subgrid;z-index:var(--xsf-ai12z-zindex-10);transition:0.3sease-out;transition-property:grid-template-columns}.dropdown-menu{pointer-events:none;opacity:0;z-index:10;background-color:var(--ai12zBot-v2-dropdown-bgcolor);transform:translateY(-10px);transition:opacity 0.3s ease,     transform 0.3s ease}.dropdown-menu.show{pointer-events:auto;opacity:1;pointer-events:auto;transform:translateY(0);background-color:var(--ai12zBot-v2-dropdown-bgcolor)}.copy-btn{color:var(--ai12zBot-v2-copy-btn-color)}.thumbs-up{fill:var(--ai12zBot-v2-feedback-selected);width:24px}.thumbs-down{fill:var(  --ai12zBot-v2-feedback-selected);width:24px}.chat-thumbs-up{color:var(--ai12zBot-v2-feedback-color)}.thumbs-container{justify-content:flex-start;align-items:center}.back-btn svg{fill:var(--ai12zBot-v2-back-button-color)}.dropdown-item{background-color:var(--ai12zBot-v2-dropdown-bgcolor)}button:focus-visible{outline:2px solid var(--ai12zBot-v2-focus-visible-color, #0A2A43);outline-offset:2px}button.bot-btn-primary:focus-visible{outline:2px solid var(--ai12zBot-v2-focus-visible-color-primary, var(--ai12zBot-v2-focus-visible-color, #0A2A43));outline-offset:2px}button.bot-btn-secondary:focus-visible{outline:2px solid var(--ai12zBot-v2-focus-visible-color-secondary, var(--ai12zBot-v2-focus-visible-color, #0A2A43))}.bot-name{color:var(--ai12zBot-v2-fab-name-color, var(--ai12zBot-v2-bot-name-color));font-weight:var(--ai12zBot-v2-fab-font-weight, var(--ai12zBot-v2-bot-name-font-weight))}.ai12z-link{color:var(--ai12zBot-v2-link-color);text-decoration:underline}.ai12z-link:hover{color:var(--ai12zBot-v2-link-hover-color);text-decoration:underline}.toolbar{height:52px;border:#fff;grid-area:toolbar}.skip-link{position:absolute;left:-999px;top:auto;width:1px;height:1px;overflow:hidden}.skip-link:focus{left:10px;top:10px;width:auto;height:auto;z-index:1000}.enter-tip{font-size:12px;color:#666;margin-left:10px}.skip-links.hidden{position:absolute;left:-9999px;}.skip-links.visible{left:auto;position:static;}.error-message-container{margin-top:4px}.error-msg{color:#dc2626;font-size:12px;display:block;animation:slideIn 0.2s ease-out}.ai12z-form-honeypot{position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden}@keyframes slideIn{from{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}@media (min-width: 1024px){.modal{background-size:80vw 100vh}}@media (min-width: 1024px){.layout.is-expanded{grid-template-columns:1fr minmax(340px, 80dvw) 1fr !important}}@media (min-width: 768px){.layout.is-expanded{-moz-column-gap:48px;column-gap:48px}}@media (max-width: 767px){.layout.is-open{padding-top:0px !important;grid-template-columns:0fr minmax(340px, 1fr) 0fr !important}}@media (max-width: 767px){.fab{right:30px;bottom:var(--xsf-ai12z-fab-bottom, 26px)}}'}},[257,"ai12z-bot",{dataKey:[513,"data-key"],dataMode:[513,"data-mode"],configId:[513,"config-id"],dataAttributes:[520,"data-attributes"],excludeTags:[16],includeTags:[16],liveAgentButtonText:[32],isLiveAgentEnabled:[32],isTypingIndicatorVisible:[32],botSettings:[32],canRender:[32],voiceType:[32],voice:[32],showSubmit:[32],hideAllButtons:[32],showMenu:[32],isProse:[32],isLiveAgent:[32],isConnectingLiveAgent:[32],showWelcomeScreen:[32],showHistory:[32],conversationId:[32],surveyDomId:[32],searchResults:[32],buttons:[32],currentDomId:[32],messages:[32],questionCounter:[32],visitorID:[32],timestamp:[32],rowCount:[32],isBot:[32],conversationHistory:[32],query:[32],scriptArray:[32],imagesBase64List:[32],focusedIndex:[32],isAnimated:[32],isMinimized:[32],isStreaming:[32],showErrorMessage:[32],errorMessage:[32],emptyMessageError:[32],isOpened:[32],isContent:[32],isExpanded:[32],isToggled:[32],showPrivacy:[32],isRendered:[32],showShortcutsDialog:[32],showLiveAgentEndDialog:[32],liveAgentSessionId:[32],liveAgentConversationId:[32],liveAgentProviderName:[32],liveAgentListenersRegistered:[32],shortcuts:[32],announceMessage:[32],liveAgentDirective:[32],isSending:[32],sendMessage:[64],sendQuery:[64],sendJSON:[64],openBot:[64],action:[64],setProcessDataOverride:[64],configureSettings:[64]},[[0,"keydown","handleKeyDown"],[0,"buttonClick","buttonClickHandler"],[0,"sendQueryToBot","sendQueryToBotHandler"],[0,"deleteChatHistory","deleteChatHistoryHandler"],[0,"chatClick","chatClickHandler"],[0,"openChat","openChatHandler"],[0,"formComplete","formSubmittedHandler"]],{dataKey:[{onDataKeyChange:0}],dataMode:[{onDataModeChange:0}]}]);function wt(){"undefined"!=typeof customElements&&["ai12z-bot","audio-recorder","chat-avatar","chatbot-history","delete-confirmation-modal","hamburger-menu","image-uploader","interaction-buttons","item-list","keyboard-shortcuts-dialog","live-agent-chat","privacy-modal","typing-indicator"].forEach((t=>{switch(t){case"ai12z-bot":customElements.get(i(t))||customElements.define(i(t),yt);break;case"audio-recorder":customElements.get(i(t))||V();break;case"chat-avatar":customElements.get(i(t))||Y();break;case"chatbot-history":customElements.get(i(t))||W();break;case"delete-confirmation-modal":customElements.get(i(t))||Q();break;case"hamburger-menu":customElements.get(i(t))||X();break;case"image-uploader":customElements.get(i(t))||tt();break;case"interaction-buttons":customElements.get(i(t))||it();break;case"item-list":customElements.get(i(t))||g();break;case"keyboard-shortcuts-dialog":customElements.get(i(t))||et();break;case"live-agent-chat":customElements.get(i(t))||st();break;case"privacy-modal":customElements.get(i(t))||ot();break;case"typing-indicator":customElements.get(i(t))||nt()}}))}wt();export{yt as A,wt as d}

package/dist/esm/ai12z-bot.entry.js

@@ -1065,6 +1065,7 @@ var __rest = (undefined && undefined.__rest) || function (s, e) {
     return t;
 };
 const logger = new Logger("Ai12zBot");
+const STREAM_END_TIMEOUT_MS = 30000;
 const Ai12zBot = class {
     constructor(hostRef) {
         registerInstance(this, hostRef);
@@ -1146,6 +1147,7 @@ const Ai12zBot = class {
         this.liveAgentListenersRegistered = false;
         this.shortcuts = DEFAULT_SHORTCUTS;
         this.announceMessage = ""; // For accessibility announcements
+        this.isSending = false;
         this.messageRefs = [];
         // Replace your existing handlePaste method with this enhanced version
         this.handlePaste = (event) => {
@@ -1258,12 +1260,30 @@ const Ai12zBot = class {
             }
         };
         this.handleSend = async (eleValue, options = {}) => {
-            var _a, _b;
-            const { isHide = false, isLiveChatEnded = false } = options;
-            const resolvedQuery = (typeof this.query === "string" && this.query.trim()) || eleValue.trim() || ((_a = this.inputEl) === null || _a === void 0 ? void 0 : _a.value.trim()) || "";
+            var _a, _b, _c;
+            const { isHide = false, isLiveChatEnded = false, bypassSendGuard = false } = options;
+            // Acquire the lock before any await.
+            if ((this.isSending || this.isStreaming) && !bypassSendGuard) {
+                this.query = "";
+                return false;
+            }
+            this.isSending = true;
+            const queryText = typeof this.query === "string" ? this.query.trim() : "";
+            const displayText = typeof eleValue === "string" ? eleValue.trim() : "";
+            const inputText = ((_a = this.inputEl) === null || _a === void 0 ? void 0 : _a.value.trim()) || "";
+            const resolvedQuery = queryText || displayText || inputText;
+            const resolvedDisplayText = displayText || (!isHide ? resolvedQuery : "");
             if (!resolvedQuery && this.imagesBase64List.length === 0) {
                 this.showEmptyMessageValidation();
-                return;
+                this.query = "";
+                this.isSending = false;
+                return false;
+            }
+            if (!isHide && !resolvedDisplayText && this.imagesBase64List.length === 0) {
+                this.query = "";
+                this.isSending = false;
+                this.showEmptyMessageValidation();
+                return false;
             }
             this.emptyMessageError = false;
             this.surveyDomId = "";
@@ -1272,7 +1292,7 @@ const Ai12zBot = class {
                 this.questionCounter = this.questionCounter + 1;
                 localStorage.setItem(`ai12z-bot-data`, JSON.stringify({ qCounter: this.questionCounter }));
             }
-            const inputValue = eleValue;
+            const inputValue = resolvedDisplayText;
             if (this.inputEl) {
                 this.inputEl.value = inputValue;
             }
@@ -1282,11 +1302,19 @@ const Ai12zBot = class {
             if (this.showWelcomeScreen && this.botSettings.botVersion === "v1") {
                 this.showWelcomeScreen = false;
             }
-            if (this.messages.length === 0) {
-                await this.socketConnection();
+            try {
+                if (this.messages.length === 0 || !((_b = this.socket) === null || _b === void 0 ? void 0 : _b.connected)) {
+                    await this.socketConnection();
+                }
+                else if (!this.socket || !this.socket.connected) {
+                    await this.socketConnection();
+                }
             }
-            else if (!this.socket || !this.socket.connected) {
-                await this.socketConnection();
+            catch (error) {
+                console.error("Error in handleSend:", error);
+                this.query = "";
+                this.isSending = false;
+                return false;
             }
             // if (inputValue.trim()) {
             const now = new Date();
@@ -1333,6 +1361,9 @@ const Ai12zBot = class {
             if (this.botSettings.maxQuestion > 0 && this.questionCounter > this.botSettings.maxQuestion && !this.isLiveAgent && !isLiveChatEnded) {
                 // console.log("Max question limit reached")
                 this.inputEl.value = "";
+                this.query = "";
+                this.releaseSendLock();
+                return false;
             }
             else {
                 this.currentDomId = "";
@@ -1344,16 +1375,18 @@ const Ai12zBot = class {
                         this.inputEl.value = "";
                     }
                     this.query = "";
+                    this.isSending = false;
                 }
                 else {
                     this.checkLiveAgentMode();
                     this.isStreaming = true;
                     this.ignoreChunks = false;
-                    this.invokeSocket();
+                    this.resetStreamEndWatchdog();
+                    this.invokeSocket(resolvedQuery);
                 }
             }
             // this.invokeSocket()
-            const parent = (_b = this.el.shadowRoot) === null || _b === void 0 ? void 0 : _b.querySelector("#previewContainer");
+            const parent = (_c = this.el.shadowRoot) === null || _c === void 0 ? void 0 : _c.querySelector("#previewContainer");
             if (parent) {
                 parent.innerHTML = "";
             }
@@ -1361,6 +1394,7 @@ const Ai12zBot = class {
             this.rowCount = 1;
             this.showSubmit = false;
             // }
+            return true;
         };
         this.agentMessageCreated = (message) => {
             var _a;
@@ -1705,6 +1739,7 @@ const Ai12zBot = class {
         this.showWelcomeScreen = true;
         this.showHistory = false;
         this.isOpened = true;
+        this.releaseSendLock();
         // Focus input if available
         setTimeout(() => {
             var _a;
@@ -1752,9 +1787,6 @@ const Ai12zBot = class {
     }
     async sendMessage(message, displayText, options) {
         this.query = message;
-        // if (!this.isChatOpen) {
-        //   this.isChatOpen = true
-        // }
         this.handleSend(displayText !== null && displayText !== void 0 ? displayText : message, options);
     }
     async sendQuery(query) {
@@ -1763,9 +1795,6 @@ const Ai12zBot = class {
     }
     async sendJSON(jsonData, displayText) {
         this.query = JSON.stringify(jsonData);
-        // if (!this.isChatOpen) {
-        //   this.isChatOpen = true
-        // }
         this.handleSend(displayText);
     }
     async openBot(expanded = false) {
@@ -1895,6 +1924,28 @@ const Ai12zBot = class {
             this.clearEvents();
         }
     }
+    releaseSendLock() {
+        this.clearStreamEndWatchdog();
+        this.isStreaming = false;
+        this.isSending = false;
+    }
+    clearStreamEndWatchdog() {
+        if (this.streamEndWatchdog) {
+            clearTimeout(this.streamEndWatchdog);
+            this.streamEndWatchdog = undefined;
+        }
+    }
+    resetStreamEndWatchdog() {
+        this.clearStreamEndWatchdog();
+        this.streamEndWatchdog = setTimeout(() => {
+            this.streamEndWatchdog = undefined;
+            if (!this.isStreaming) {
+                return;
+            }
+            console.error("Socket response timed out before completion");
+            this.failTurn("Something went wrong. Please try again.");
+        }, STREAM_END_TIMEOUT_MS);
+    }
     componentDidLoad() {
         var _a;
         setBotElement(this.el); // register globally
@@ -1976,6 +2027,7 @@ const Ai12zBot = class {
         // fire scrollToBottom() against a torn-down component.
         if (this.autoScrollTimer)
             clearTimeout(this.autoScrollTimer);
+        this.clearStreamEndWatchdog();
     }
     handleClickOutside(event) {
         // Check if the clicked target is outside the menu
@@ -2247,6 +2299,7 @@ const Ai12zBot = class {
         const responseEvent = protocol === "v2" ? "chunk" : "response";
         const endEvent = protocol === "v2" ? "complete" : "end_response";
         this.socket.on(responseEvent, async (event) => {
+            this.resetStreamEndWatchdog();
             const { id, idChanged } = ensureMessageId(this.currentDomId, this.messages, "chatbot");
             this.currentDomId = id;
             if (idChanged)
@@ -2261,6 +2314,12 @@ const Ai12zBot = class {
             });
         });
         this.socket.on(endEvent, async (rawData) => {
+            if (!rawData) {
+                console.error("Received empty end response payload");
+                this.failTurn("Something went wrong. Please try again.");
+                return;
+            }
+            this.clearStreamEndWatchdog();
             // For v2, adapt the response format to match legacy expectations
             const data = protocol === "v2" ? adaptCompleteToLegacy(rawData) : rawData;
             if (data.showInput !== undefined && typeof data.showInput === "boolean") {
@@ -2375,12 +2434,12 @@ const Ai12zBot = class {
                         this.updateBotState();
                     }
                     this.scrollToBottom();
-                    this.isStreaming = false;
+                    this.releaseSendLock();
                     this.currentDomId = "";
                 }
                 catch (error) {
                     console.error("Error handling end_response:", error);
-                    this.isStreaming = false;
+                    this.releaseSendLock();
                 }
             });
         });
@@ -2462,7 +2521,7 @@ const Ai12zBot = class {
         }
     }
     // ✅ Handle the survey completion rendering
-    handleSurveyCompletionRender(processedResults) {
+    async handleSurveyCompletionRender(processedResults) {
         // console.log("Survey completed with results:", processedResults)
         // Find and update the message
         const idx = this.messages.findIndex(item => item.surveyDomId === processedResults.domId);
@@ -2471,8 +2530,26 @@ const Ai12zBot = class {
             this.surveyDomId = processedResults.domId;
             // Update conversations with completed HTML
             this.updateConversations(processedResults.completedHtml, {});
+            // Use the JSON payload as the query and the completion text as display text.
+            const surveyQuery = processedResults.jsonData;
+            this.query = surveyQuery;
+            let sent = false;
             // Send the JSON data message
-            this.sendMessage(processedResults.jsonData, processedResults.completeText, { isHide: true });
+            try {
+                sent = await this.handleSend(processedResults.completeText, { isHide: true, bypassSendGuard: true });
+            }
+            finally {
+                if (!sent) {
+                    console.error("Failed to send form data in finally block");
+                }
+                if (this.query === surveyQuery) {
+                    this.query = "";
+                }
+            }
+            if (!sent) {
+                console.error("Failed to send form data");
+                return;
+            }
             this.formSubmitted.emit(processedResults.sender.data);
             // Scroll to bottom
             this.scrollToBottom();
@@ -2608,20 +2685,37 @@ const Ai12zBot = class {
                 this.messages = [...this.messages];
             }
             this.isStreaming = false;
+            this.isSending = false;
         });
         this.socket.on("connect_error", error => {
             this.errored.emit(error);
             this.announce("Unable to connect to chat server. Please try again.");
             console.error("Connection error:", error);
         });
+        this.socket.on("error", () => {
+            if (this.isStreaming)
+                this.failTurn("Something went wrong. Please try again.");
+        });
         this.socket.on("disconnect", () => {
             // console.log("Disconnected from Socket.IO server")
             this.socket.off("response");
             this.socket.off("chunk");
             // Handle disconnection if needed
+            if (this.isStreaming)
+                this.failTurn("Connection lost. Please try again.");
         });
     }
-    invokeSocket() {
+    failTurn(message) {
+        // Release the lock so another message can be sent.
+        this.releaseSendLock();
+        const last = this.messages[this.messages.length - 1];
+        if (last && !last.isUser && last.isLoading) {
+            last.text = message;
+            last.isLoading = false;
+            this.messages = [...this.messages];
+        }
+    }
+    invokeSocket(query) {
         var _a;
         const protocol = getBackendProtocol(this.dataMode);
         let data;
@@ -2629,13 +2723,13 @@ const Ai12zBot = class {
         if (protocol === "v2") {
             eventName = "query";
             const beaconId = sessionStorage.getItem("ai12zBeaconId");
-            data = Object.assign({ query: this.query !== "" ? this.query : this.inputEl.value, conversation_id: this.conversationId || "", base64_images: ((_a = this.imagesBase64List) === null || _a === void 0 ? void 0 : _a.length) > 0 ? this.imagesBase64List : undefined, beacon_id: this.botSettings.disableBeacon ? "" : beaconId !== null && beaconId !== void 0 ? beaconId : "" }, (this.botSettings.disableBeacon || beaconId ? {} : { beacon_data: buildBeacon() }));
+            data = Object.assign({ query, conversation_id: this.conversationId || "", base64_images: ((_a = this.imagesBase64List) === null || _a === void 0 ? void 0 : _a.length) > 0 ? this.imagesBase64List : undefined, beacon_id: this.botSettings.disableBeacon ? "" : beaconId !== null && beaconId !== void 0 ? beaconId : "" }, (this.botSettings.disableBeacon || beaconId ? {} : { beacon_data: buildBeacon() }));
         }
         else {
             eventName = "evaluate_query";
             data = {
                 apiKey: this.dataKey,
-                query: this.query !== "" ? this.query : this.inputEl.value,
+                query,
                 conversationId: this.conversationId,
                 event: "evaluate_query",
                 attributes: this.dataAttributes,
@@ -2672,6 +2766,7 @@ const Ai12zBot = class {
             .catch(error => {
             console.error("Error in processDataOverride:", error);
             this.errored.emit(error);
+            this.releaseSendLock();
             this.announce("An error occurred while sending your message.");
         });
     }
@@ -2704,6 +2799,7 @@ const Ai12zBot = class {
     stopResponse() {
         this.ignoreChunks = true; // drop future chunks
         this.isStreaming = false;
+        this.releaseSendLock();
         this.messages[this.messages.length - 1].isLoading = false;
         // this.socket.off('response');
     }
@@ -2805,9 +2901,12 @@ const Ai12zBot = class {
         this.liveAgentSessionId = "";
         this.liveAgentConversationId = "";
         this.liveAgentButtonText = "Talk to a Live Agent";
-        this.sendMessage(((_a = this.botSettings) === null || _a === void 0 ? void 0 : _a.llmMessageOnDisconnect) !== ""
+        const llmMessage = ((_a = this.botSettings) === null || _a === void 0 ? void 0 : _a.llmMessageOnDisconnect) !== ""
             ? (_b = this.botSettings) === null || _b === void 0 ? void 0 : _b.llmMessageOnDisconnect
-            : "The live agent has been disconnected. Please do not initiate the live agent directive again.", ((_c = this.botSettings) === null || _c === void 0 ? void 0 : _c.userMessageOnDisconnect) !== "" ? (_d = this.botSettings) === null || _d === void 0 ? void 0 : _d.userMessageOnDisconnect : "The live agent has ended the conversation.", { isLiveChatEnded: true });
+            : "The live agent has been disconnected. Please do not initiate the live agent directive again.";
+        const displayText = ((_c = this.botSettings) === null || _c === void 0 ? void 0 : _c.userMessageOnDisconnect) !== "" ? (_d = this.botSettings) === null || _d === void 0 ? void 0 : _d.userMessageOnDisconnect : "The live agent has ended the conversation.";
+        this.query = llmMessage;
+        void this.handleSend(displayText, { isLiveChatEnded: true, bypassSendGuard: true });
         this.announce("Live agent chat ended");
         this.clearEvents();
     }