ahs-cti 1.0.2-beta.4 → 1.0.2-beta.6

package/dist/agentDetailReport-ICKZK3YX.mjs

@@ -0,0 +1,9 @@
+import {
+  agentDetailReport_default
+} from "./chunk-WWEA3H5T.mjs";
+import "./chunk-KZZ5XVZJ.mjs";
+import "./chunk-SMPQBQIX.mjs";
+export {
+  agentDetailReport_default as default
+};
+//# sourceMappingURL=agentDetailReport-ICKZK3YX.mjs.map

package/dist/{agentPerformanceReport-NKHYI3MP.mjs → agentPerformanceReport-MGXQYN2R.mjs}

@@ -4,19 +4,19 @@ import {
   headCellSx,
   reportBodyCellSx,
   sortLabelSx
-} from "./chunk-JVKJJ33D.mjs";
-import {
-  SDKPermissionGuard
-} from "./chunk-DL476S44.mjs";
+} from "./chunk-QDA2WOXM.mjs";
 import {
   agentDetailReport_default
-} from "./chunk-2HA7UM7V.mjs";
+} from "./chunk-WWEA3H5T.mjs";
 import {
   AdapterDayjs,
   AppButton,
   LocalizationProvider,
   PageHeader
-} from "./chunk-2K46QJIS.mjs";
+} from "./chunk-KZZ5XVZJ.mjs";
+import {
+  SDKPermissionGuard
+} from "./chunk-GOQRMJGX.mjs";
 import {
   END_POINT,
   SDKProvider,
@@ -24,7 +24,7 @@ import {
   __spreadProps,
   __spreadValues,
   axios_default
-} from "./chunk-35XLYPQA.mjs";
+} from "./chunk-SMPQBQIX.mjs";
 
 // call-control-sdk/lib/pages/agentPerformanceReport/index.tsx
 import { useState as useState2, useEffect, useCallback as useCallback2, useMemo, useRef } from "react";
@@ -524,4 +524,4 @@ var agentPerformanceReport_default = AgentPerformanceReport;
 export {
   agentPerformanceReport_default as default
 };
-//# sourceMappingURL=agentPerformanceReport-NKHYI3MP.mjs.map
+//# sourceMappingURL=agentPerformanceReport-MGXQYN2R.mjs.map

package/dist/agentPerformanceReport-MGXQYN2R.mjs.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../call-control-sdk/lib/pages/agentPerformanceReport/index.tsx","../call-control-sdk/lib/pages/agentPerformanceReport/useAgentPerformanceReport.ts"],"sourcesContent":["import React, { useState, useEffect, useCallback, useMemo, useRef } from \"react\";\nimport {\n  Box, Paper, Table, TableBody, TableCell, TableContainer, TableHead,\n  TableRow, TableSortLabel, TablePagination, CircularProgress, Alert,\n  Stack, IconButton, Tooltip,\n} from \"@mui/material\";\nimport AppButton from \"../common/components/AppButton\";\nimport FileDownloadIcon from \"@mui/icons-material/FileDownload\";\nimport RefreshIcon from \"@mui/icons-material/Refresh\";\nimport VisibilityIcon from \"@mui/icons-material/Visibility\";\nimport dayjs, { Dayjs } from \"dayjs\";\nimport isoWeek from \"dayjs/plugin/isoWeek\";\nimport { LocalizationProvider } from \"@mui/x-date-pickers/LocalizationProvider\";\nimport { AdapterDayjs } from \"@mui/x-date-pickers/AdapterDayjs\";\n\ndayjs.extend(isoWeek);\n\nimport {\n  fetchQueues, fetchProcesses,\n  getUserPerformanceReportPaged, validateReportPayload, exportAgentPerformanceToExcel,\n  type Queue,\n} from \"./useAgentPerformanceReport\";\nimport type { AgentPerfReportParams, ReportData, ReportRequestPayload } from \"./types\";\nimport { type AgentOption } from \"../common/components/AgentMultiSelect\";\nimport ReportFilterBar, { type QuickRange, type ProcessOption } from \"../common/components/ReportFilterBar\";\nimport { headCellSx as headSx, sortLabelSx, reportBodyCellSx as bodySx } from \"../common/utils/tableStyles\";\nimport PageHeader from \"../common/components/PageHeader\";\nimport SearchBar from \"../common/components/SearchBar\";\n\nimport { SDKProvider } from \"../../components/SDKProvider\";\nimport { SDKPermissionGuard } from \"../../components/SDKPermissionGuard\";\nimport { SDK_PERMISSIONS } from \"../../permissions/sdk-constants\";\nimport AgentDetailReport from \"../agentDetailReport\";\n\nconst C = {\n  navy: \"#0d2a56\", blue: \"#1565c8\", green: \"#0a9a62\", amber: \"#c47c00\",\n  red: \"#cc2a2a\", purple: \"#6b3fbf\", teal: \"#0b7a8f\",\n  bg: \"transparent\", surface: \"#fff\", s2: \"#f7f9fc\", s3: \"#eef2f7\",\n  b1: \"rgba(20,50,100,.07)\", b2: \"rgba(20,50,100,.13)\",\n  t1: \"#0d1e35\", t2: \"#364f6e\", t3: \"#7a93b5\", t4: \"#bccad9\",\n  blt: \"#e8f0fc\", glt: \"#e4f6ef\", alt: \"#fdf3e0\", rlt: \"#fde8e8\",\n  plt: \"#f0eafa\", tlt: \"#e3f4f7\",\n};\n\ntype Order = \"asc\" | \"desc\";\ntype SortKey = string;\n\nfunction parseDur(d: string): number {\n  if (!d || d === \"00:00:00\") return 0;\n  const p = d.split(\":\").map(Number);\n  if (p.length === 3) return p[0] * 3600 + p[1] * 60 + p[2];\n  if (p.length === 2) return p[0] * 60 + p[1];\n  return 0;\n}\n\nfunction fmtDur(s: number): string {\n  if (!s || s <= 0) return \"00:00:00\";\n  const h = Math.floor(s / 3600);\n  const m = Math.floor((s % 3600) / 60);\n  const sc = Math.floor(s % 60);\n  return [h, m, sc].map((x) => String(x).padStart(2, \"0\")).join(\":\");\n}\n\nfunction getVal(row: ReportData, key: string): any {\n  switch (key) {\n    case \"id\": return row.agentDetails?.agentId || \"\";\n    case \"name\": return row.agentDetails?.fullName || \"\";\n    case \"process\": return row.agentDetails?.process || \"\";\n    case \"queue\": return row.agentDetails?.queueNames || \"\";\n    case \"total\": return row.calls?.totalCalls ?? 0;\n    case \"ans\": return row.calls?.answered ?? 0;\n    case \"miss\": return row.calls?.missed ?? 0;\n    case \"inTotal\": return row.inCalls?.total ?? 0;\n    case \"outTotal\": return row.outCalls?.total ?? 0;\n    case \"aht\": return parseDur(row.average?.aht || \"00:00:00\");\n    case \"loginDur\": return parseDur(row.loginDetails?.loggedInDuration || \"00:00:00\");\n    case \"talk\": return parseDur(row.loginDetails?.talkTime || \"00:00:00\");\n    case \"hold\": return parseDur(row.average?.holdTime || \"00:00:00\");\n    case \"wrapup\": return parseDur(row.average?.wrapUp || \"00:00:00\");\n    case \"breakTime\": return parseDur(row.breaks?.lunch || \"00:00:00\") + parseDur(row.breaks?.tea || \"00:00:00\") + parseDur(row.breaks?.training || \"00:00:00\") + parseDur(row.breaks?.meeting || \"00:00:00\") + parseDur(row.breaks?.shortBreak || \"00:00:00\");\n    case \"idle\": return parseDur(row.loginDetails?.idleTime || \"00:00:00\");\n    case \"adherence\": return row.adherence?.pct ?? null;\n    case \"firstLogin\": return row.loginStats?.firstLogin || \"\";\n    default: return \"\";\n  }\n}\n\ninterface ColDef { key: string; label: string; group: string; fmt?: (row: ReportData) => any; align?: \"left\" | \"right\" | \"center\"; }\n\nconst COLUMNS: ColDef[] = [\n  { key: \"id\", label: \"User ID\", group: \"Agent\" },\n  { key: \"name\", label: \"Full Name\", group: \"Agent\" },\n  { key: \"queue\", label: \"Queues\", group: \"Agent\" },\n  { key: \"total\", label: \"Total Calls\", group: \"Calls\", align: \"right\" },\n  { key: \"ans\", label: \"Answered\", group: \"Calls\", align: \"right\" },\n  { key: \"miss\", label: \"Missed\", group: \"Calls\", align: \"right\" },\n  { key: \"inTotal\", label: \"Inbound\", group: \"Calls\", align: \"right\" },\n  { key: \"outTotal\", label: \"Outbound\", group: \"Calls\", align: \"right\" },\n  { key: \"aht\", label: \"AHT\", group: \"Time\", align: \"right\" },\n  { key: \"loginDur\", label: \"Login Dur\", group: \"Time\", align: \"right\" },\n  { key: \"talk\", label: \"Talk Time\", group: \"Time\", align: \"right\" },\n  { key: \"hold\", label: \"Hold Time\", group: \"Time\", align: \"right\" },\n  { key: \"wrapup\", label: \"Wrapup Time\", group: \"Time\", align: \"right\" },\n  { key: \"breakTime\", label: \"Break Time\", group: \"Breaks\", align: \"right\" },\n  { key: \"idle\", label: \"Idle Time\", group: \"Time\", align: \"right\" },\n  { key: \"firstLogin\", label: \"First Login\", group: \"Login\" },\n  { key: \"adherence\", label: \"Adherence %\", group: \"Agent\", align: \"right\" },\n];\n\nfunction AgentPerformanceReportContent() {\n  const [startDate, setStartDate] = useState<Dayjs | null>(dayjs().startOf(\"day\"));\n  const [endDate, setEndDate] = useState<Dayjs | null>(dayjs());\n  const [quickRange, setQuickRange] = useState<string>(\"today\");\n  const [selectedUsers, setSelectedUsers] = useState<AgentOption[]>([]);\n  const [isAllUsersSelected, setIsAllUsersSelected] = useState(false);\n  const [processes, setProcesses] = useState<ProcessOption[]>([]);\n  const [process, setProcess] = useState(\"\");\n  const [search, setSearch] = useState(\"\");\n  const [loginUsersOnly] = useState(true);\n\n  const [queues, setQueues] = useState<Queue[]>([]);\n  const [selectedQueues, setSelectedQueues] = useState<Queue[]>([]);\n\n  const [data, setData] = useState<ReportData[]>([]);\n  const [loading, setLoading] = useState(false);\n  const [error, setError] = useState(\"\");\n  const [selectedAgent, setSelectedAgent] = useState<ReportData | null>(null);\n\n  const [orderBy, setOrderBy] = useState<SortKey>(\"total\");\n  const [order, setOrder] = useState<Order>(\"desc\");\n  const [page, setPage] = useState(0);\n  const [rowsPerPage, setRowsPerPage] = useState(10);\n  const [totalCount, setTotalCount] = useState(-1);\n  const [visibleCols] = useState<Set<string>>(new Set(COLUMNS.map((c) => c.key)));\n\n  // Debounced search (sent to the server)\n  const [debouncedSearch, setDebouncedSearch] = useState(\"\");\n  const debounceRef = useRef<ReturnType<typeof setTimeout>>(undefined);\n\n  useEffect(() => {\n    debounceRef.current = setTimeout(() => setDebouncedSearch(search.trim()), 400);\n    return () => clearTimeout(debounceRef.current);\n  }, [search]);\n\n  useEffect(() => {\n    fetchProcesses().then((p) => {\n      const mapped = p.map((x) => ({ label: x.name, value: x.name }));\n      setProcesses(mapped);\n      if (mapped.length) setProcess(mapped[0].value);\n    }).catch(() => { });\n    fetchQueues().then((data) => setQueues(data || [])).catch(() => { });\n  }, []);\n\n  const handleQuickRangeChange = (range: QuickRange) => {\n    setQuickRange(range);\n  };\n\n  const handleRefresh = () => {\n    if (quickRange === \"today\" || quickRange === \"week\" || quickRange === \"month\") {\n      const now = dayjs();\n      let sd = now.startOf(\"day\");\n      const ed = now;\n      if (quickRange === \"week\") sd = now.startOf(\"week\").startOf(\"day\");\n      else if (quickRange === \"month\") sd = now.startOf(\"month\").startOf(\"day\");\n      // Setting the dates re-triggers the auto-fetch effect below.\n      setStartDate(sd);\n      setEndDate(ed);\n    } else {\n      fetchReport(page);\n    }\n  };\n\n  const fetchReport = useCallback(async (pageNum: number) => {\n    const fromDate = startDate;\n    const toDate = endDate;\n    if (!fromDate || !toDate) { setError(\"Select date range\"); return; }\n\n    const payload: ReportRequestPayload = {\n      startDate: fromDate.format(\"YYYY-MM-DDTHH:mm:ss\"),\n      endDate: toDate.format(\"YYYY-MM-DDTHH:mm:ss\"),\n      startTime: fromDate.format(\"HH:mm:ss\"),\n      endTime: toDate.format(\"HH:mm:ss\"),\n      process,\n      agents: isAllUsersSelected ? [] : selectedUsers.map((u) => u.userId),\n      loginUsersOnly,\n      queueIds: selectedQueues.length > 0 && selectedQueues.length < queues.length ? selectedQueues.map((q) => q.id) : undefined,\n      search: debouncedSearch || undefined,\n      page: pageNum + 1,\n      pageSize: rowsPerPage,\n    };\n\n    const valid = validateReportPayload(payload);\n    if (!valid.isValid) { setError(valid.error || \"Invalid\"); return; }\n\n    try {\n      setLoading(true);\n      setError(\"\");\n      const { rows, total } = await getUserPerformanceReportPaged(payload);\n      setData(rows);\n      setTotalCount(typeof total === \"number\" ? total : rows.length);\n    } catch (err: any) {\n      setError(err?.message || \"Failed to fetch report\");\n      setData([]);\n    } finally {\n      setLoading(false);\n    }\n  }, [startDate, endDate, process, selectedUsers, isAllUsersSelected, selectedQueues, loginUsersOnly, debouncedSearch, rowsPerPage]);\n\n  useEffect(() => {\n    setPage(0);\n    fetchReport(0);\n  }, [fetchReport]);\n\n  const handlePageChange = useCallback(\n    (_event: React.MouseEvent<HTMLButtonElement> | null, newPage: number) => {\n      setPage(newPage);\n      fetchReport(newPage);\n    },\n    [fetchReport],\n  );\n\n  // Search + paging are server-side; sorting is applied client-side to the current page.\n  const sorted = useMemo(() => {\n    return [...data].sort((a, b) => {\n      const av = getVal(a, orderBy);\n      const bv = getVal(b, orderBy);\n      if (typeof av === \"number\" && typeof bv === \"number\") return order === \"asc\" ? av - bv : bv - av;\n      return order === \"asc\" ? String(av).localeCompare(String(bv)) : String(bv).localeCompare(String(av));\n    });\n  }, [data, orderBy, order]);\n\n  const paged = sorted;\n\n  const handleSort = (key: string) => {\n    setOrder(orderBy === key && order === \"asc\" ? \"desc\" : \"asc\");\n    setOrderBy(key);\n  };\n\n  const handleExportExcel = async () => {\n    const fromDate = startDate;\n    const toDate = endDate;\n    if (!fromDate || !toDate) { setError(\"Select date range\"); return; }\n    const params: AgentPerfReportParams = {\n      start_date: fromDate.format(\"YYYY-MM-DDTHH:mm:ss\"),\n      end_date: toDate.format(\"YYYY-MM-DDTHH:mm:ss\"),\n      agent_id: !isAllUsersSelected && selectedUsers.length > 0\n        ? selectedUsers.map((u) => u.userId)\n        : undefined,\n      queue_id: selectedQueues.length > 0 && selectedQueues.length < queues.length\n        ? selectedQueues.map((q) => q.id)\n        : undefined,\n      search: debouncedSearch || undefined,\n    };\n    try {\n      await exportAgentPerformanceToExcel(params);\n    } catch (err: any) {\n      setError(err?.message || \"Failed to export Excel\");\n    }\n  };\n\n  const renderCellValue = (row: ReportData, col: ColDef) => {\n    const v = getVal(row, col.key);\n    const durKeys = [\"aht\", \"loginDur\", \"talk\", \"hold\", \"wrapup\", \"breakTime\", \"idle\"];\n    if (durKeys.includes(col.key)) return fmtDur(v);\n    if (col.key === \"adherence\") return v != null ? `${v}%` : \"—\";\n    if (col.key === \"firstLogin\") return v ? dayjs(v).format(\"DD MMM YYYY hh:mm A\") : \"\";\n    return v ?? \"\";\n  };\n\n  const activeCols = COLUMNS.filter((c) => visibleCols.has(c.key));\n\n  if (selectedAgent) {\n    return (\n      <AgentDetailReport\n        agentRow={selectedAgent}\n        onBack={() => setSelectedAgent(null)}\n        initialStartDate={startDate}\n        initialEndDate={endDate}\n        initialQuickRange={quickRange}\n        from=\"REPORTS_LIST\"\n      />\n    );\n  }\n\n  return (\n    <LocalizationProvider dateAdapter={AdapterDayjs}>\n      <Box sx={{ background: C.bg, minHeight: \"100vh\" }}>\n        <PageHeader\n          title=\" Performance Report\"\n          actions={\n            <Stack direction=\"row\" alignItems=\"center\" spacing={1}>\n              <SearchBar\n                value={search}\n                onChange={setSearch}\n                placeholder=\"Search name, ID...\"\n                width={250}\n              />\n              <SDKPermissionGuard\n                permissions={[SDK_PERMISSIONS.REPORTS_AGENT_PERFORMANCE_EXPORT, SDK_PERMISSIONS.REPORTS_AGENT_PERFORMANCE_MANAGE]}\n                showFallback={false}\n              >\n                <AppButton\n                  startIcon={<FileDownloadIcon sx={{ fontSize: \"0.95rem !important\" }} />}\n                  disabled={!data.length}\n                  onClick={handleExportExcel}\n                  sx={{ height: 36 }}\n                >\n                  Export Excel\n                </AppButton>\n              </SDKPermissionGuard>\n            </Stack>\n          }\n        />\n\n        <ReportFilterBar\n          startDate={startDate}\n          endDate={endDate}\n          onStartChange={setStartDate}\n          onEndChange={setEndDate}\n          quickRange={quickRange}\n          onQuickRangeChange={handleQuickRangeChange}\n          showAgentSelect\n          selectedAgents={selectedUsers}\n          onAgentsChange={setSelectedUsers}\n          setIsAllUsersSelected={setIsAllUsersSelected}\n          showQueueSelect\n          queues={queues}\n          selectedQueues={selectedQueues}\n          onQueuesChange={setSelectedQueues}\n          showProcessSelect\n          processes={processes}\n          selectedProcess={process}\n          onProcessChange={setProcess}\n          extra={\n            <AppButton\n              startIcon={<RefreshIcon sx={{ fontSize: \"0.9rem !important\" }} />}\n              disabled={loading}\n              onClick={handleRefresh}\n              sx={{ height: 32 }}\n            >\n              Refresh\n            </AppButton>\n          }\n        />\n\n        {error && <Alert severity=\"error\" sx={{ mx: 2.5, mt: 1.5 }} onClose={() => setError(\"\")}>{error}</Alert>}\n\n        <Box sx={{ py: 2, px: 1, overflow: \"auto\", position: \"relative\" }}>\n          {loading && (\n            <Box sx={{ position: \"absolute\", top: 0, left: 0, right: 0, bottom: 0, background: \"rgba(240,244,248,0.7)\", display: \"flex\", alignItems: \"center\", justifyContent: \"center\", zIndex: 10 }}>\n              <CircularProgress />\n            </Box>\n          )}\n\n          <Paper elevation={0} sx={{ borderRadius: \"8px\", border: \"1px solid #e0e7ef\", overflow: \"hidden\", mb: 2 }}>\n            <TableContainer>\n              <Table size=\"small\" sx={{\n                minWidth: 1400,\n                \"& .MuiTableCell-root\": { fontSize: \"0.75rem\", borderBottom: \"1px solid #eef1f6\", py: 0.6, px: 1 },\n              }}>\n                <TableHead>\n                  <TableRow>\n                    {activeCols.map((col) => (\n                      <TableCell key={col.key} align={col.align || \"left\"} sx={headSx}>\n                        <TableSortLabel active={orderBy === col.key} direction={orderBy === col.key ? order : \"asc\"} onClick={() => handleSort(col.key)} sx={sortLabelSx}>\n                          {col.label}\n                        </TableSortLabel>\n                      </TableCell>\n                    ))}\n                    <TableCell sx={{ ...headSx, width: 48 }}>Detail</TableCell>\n                  </TableRow>\n                </TableHead>\n                <TableBody>\n                  {paged.map((row, idx) => (\n                    <TableRow key={idx} hover onClick={() => setSelectedAgent(row)} sx={{\n                      backgroundColor: \"#fff\",\n                      \"&:hover\": { backgroundColor: \"#f0f7f8\" },\n                      cursor: \"pointer\",\n                    }}>\n                      {activeCols.map((col) => (\n                        <TableCell key={col.key} align={col.align || \"left\"} sx={bodySx}>\n                          {renderCellValue(row, col)}\n                        </TableCell>\n                      ))}\n                      <TableCell sx={bodySx} align=\"center\">\n                        <IconButton size=\"small\" onClick={(e) => { e.stopPropagation(); setSelectedAgent(row); }} sx={{ color: C.blue }}>\n                          <VisibilityIcon sx={{ fontSize: 16 }} />\n                        </IconButton>\n                      </TableCell>\n                    </TableRow>\n                  ))}\n                  {paged.length === 0 && (\n                    <TableRow><TableCell colSpan={activeCols.length + 1} sx={{ textAlign: \"center\", py: 4, color: C.t3, fontSize: 13 }}>No data found</TableCell></TableRow>\n                  )}\n                </TableBody>\n              </Table>\n            </TableContainer>\n\n            <TablePagination\n              component=\"div\" count={totalCount} page={page}\n              onPageChange={handlePageChange} rowsPerPage={rowsPerPage}\n              onRowsPerPageChange={(e) => { setRowsPerPage(parseInt(e.target.value, 10)); setPage(0); }}\n              rowsPerPageOptions={[10, 15, 25, 50, 100]}\n              sx={{ borderTop: \"1px solid #eef1f6\", \"& .MuiTablePagination-displayedRows\": { fontSize: \"0.73rem\" }, \"& .MuiTablePagination-selectLabel\": { fontSize: \"0.73rem\" } }}\n            />\n          </Paper>\n        </Box>\n      </Box>\n    </LocalizationProvider>\n  );\n}\n\nconst AgentPerformanceReport: React.FC = () => (\n  <SDKProvider>\n    <AgentPerformanceReportContent />\n  </SDKProvider>\n);\n\nexport default AgentPerformanceReport;\n","import { useCallback, useState } from \"react\";\r\nimport axiosInstance from \"../../services/axios\";\r\nimport { END_POINT } from \"../../services/endPoint\";\r\nimport type { AgentPerfReportParams, AgentPerfReportResponse, AgentPerfRow, ReportData, ReportRequestPayload } from \"./types\";\r\n\r\nfunction fmtSecs(s: number): string {\r\n\tif (!s || s <= 0) return \"00:00:00\";\r\n\tconst h = Math.floor(s / 3600);\r\n\tconst m = Math.floor((s % 3600) / 60);\r\n\tconst sc = Math.floor(s % 60);\r\n\treturn [h, m, sc].map((x) => String(x).padStart(2, \"0\")).join(\":\");\r\n}\r\n\r\nexport function validateReportPayload(payload: Partial<ReportRequestPayload>): { isValid: boolean; error?: string } {\r\n\tif (!payload.startDate || !payload.startTime) return { isValid: false, error: \"Start date/time required\" };\r\n\tif (!payload.endDate || !payload.endTime) return { isValid: false, error: \"End date/time required\" };\r\n\tif (!payload.loginUsersOnly && !payload.agents) return { isValid: false, error: \"Select at least one agent\" };\r\n\treturn { isValid: true };\r\n}\r\n\r\n// Map a raw AgentPerfRow into the legacy ReportData shape the table renders.\r\nfunction mapAgentPerfRow(a: AgentPerfRow): ReportData {\r\n\treturn {\r\n\t\tagentDetails: { agentId: a.agentId, fullName: a.fullName, process: a.processName, queueNames: a.queueNames },\r\n\t\tcalls: { totalCalls: a.totalCalls, answered: a.answeredCalls, missed: a.missedCalls },\r\n\t\tinCalls: { total: a.inCalls },\r\n\t\toutCalls: { total: a.outCalls },\r\n\t\taverage: { holdTime: fmtSecs(a.holdTimeSeconds), wrapUp: fmtSecs(a.wrapupSeconds), aht: fmtSecs(a.ahtSeconds), ringing: \"00:00:00\", dialing: \"00:00:00\" },\r\n\t\tloginDetails: { loggedInDuration: fmtSecs(a.loginDurationSeconds), talkTime: fmtSecs(a.talkTimeSeconds), idleTime: fmtSecs(a.idleTimeSeconds) },\r\n\t\tbreaks: { shortBreak: fmtSecs(a.breakTimeSeconds), breakCount: a.breakCount, lunch: \"00:00:00\", tea: \"00:00:00\", training: \"00:00:00\", meeting: \"00:00:00\" },\r\n\t\tloginStats: { firstLogin: a.firstLoginTime || \"\", noOfLogins: 0 },\r\n\t\tadherence: { pct: a.adherencePct ?? null },\r\n\t};\r\n}\r\n\r\nexport async function getUserPerformanceReport(payload: ReportRequestPayload): Promise<ReportData[]> {\r\n\tconst params: AgentPerfReportParams = {\r\n\t\tstart_date: payload.startDate,\r\n\t\tend_date: payload.endDate,\r\n\t\tagent_id: payload.agents,\r\n\t\tqueue_id: payload.queueIds && payload.queueIds.length > 0 ? payload.queueIds : undefined,\r\n\t\t// Always send page + pageSize; callers that don't paginate get the full list.\r\n\t\tpage: payload.page ?? 1,\r\n\t\tpageSize: payload.pageSize ?? 500,\r\n\t\tsearch: payload.search,\r\n\t};\r\n\t// Use the combined endpoint, which honours page/pageSize/search.\r\n\tconst res = await axiosInstance.get<AgentPerfReportResponse>(\r\n\t\t`${END_POINT.AGENT_PERFORMANCE_REPORT}${buildQs(params)}`,\r\n\t);\r\n\tconst agentsPage: any = (res.data as any)?.agents;\r\n\tconst agents: AgentPerfRow[] = Array.isArray(agentsPage)\r\n\t\t? agentsPage\r\n\t\t: Array.isArray(agentsPage?.data)\r\n\t\t\t? agentsPage.data\r\n\t\t\t: [];\r\n\treturn agents.map(mapAgentPerfRow);\r\n}\r\n\r\n/**\r\n * Paginated variant — returns the mapped rows for the current page plus the\r\n * real total (so the table shows \"1–25 of N\").\r\n */\r\nexport async function getUserPerformanceReportPaged(\r\n\tpayload: ReportRequestPayload,\r\n): Promise<{ rows: ReportData[]; total: number }> {\r\n\tconst params: AgentPerfReportParams = {\r\n\t\tstart_date: payload.startDate,\r\n\t\tend_date: payload.endDate,\r\n\t\tagent_id: payload.agents,\r\n\t\tqueue_id: payload.queueIds && payload.queueIds.length > 0 ? payload.queueIds : undefined,\r\n\t\tpage: payload.page ?? 1,\r\n\t\tpageSize: payload.pageSize ?? 10,\r\n\t\tsearch: payload.search,\r\n\t};\r\n\tconst res = await axiosInstance.get<AgentPerfReportResponse>(\r\n\t\t`${END_POINT.AGENT_PERFORMANCE_REPORT}${buildQs(params)}`,\r\n\t);\r\n\tconst data = res.data;\r\n\t// `agents` is a paginated envelope ({ data, total, ... }); support a bare array for older shapes.\r\n\tconst agentsPage: any = (data as any)?.agents;\r\n\tconst rawRows: AgentPerfRow[] = Array.isArray(agentsPage)\r\n\t\t? agentsPage\r\n\t\t: Array.isArray(agentsPage?.data)\r\n\t\t\t? agentsPage.data\r\n\t\t\t: [];\r\n\tconst rows = rawRows.map(mapAgentPerfRow);\r\n\tconst total =\r\n\t\tagentsPage?.total ??\r\n\t\t(data as any)?.total ??\r\n\t\t(data as any)?.pagination?.total ??\r\n\t\tdata?.summary?.agentsLoggedIn ??\r\n\t\trows.length;\r\n\treturn { rows, total };\r\n}\r\n\r\nexport interface Queue {\r\n\tid: number;\r\n\tname: string;\r\n\tdescription: string;\r\n\tprocessId?: number;\r\n\tisActive: boolean;\r\n}\r\n\r\nexport interface Process {\r\n\tid: number;\r\n\tname: string;\r\n\tdescription: string;\r\n\tisActive: boolean;\r\n}\r\n\r\nexport async function fetchQueues(): Promise<Queue[]> {\r\n\tconst res = await axiosInstance.get(END_POINT.MASTER_QUEUES);\r\n\tif (Array.isArray(res.data)) return res.data;\r\n\tif (Array.isArray(res.data?.data)) return 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exportExcel = useCallback(async (params: AgentPerfReportParams) => {\r\n\t\tconst res = await axiosInstance.get(\r\n\t\t\t`${END_POINT.AGENT_PERFORMANCE_REPORT_EXPORT_EXCEL}${buildQs(params)}`,\r\n\t\t\t{ responseType: \"blob\" },\r\n\t\t);\r\n\t\tconst url = URL.createObjectURL(new Blob([res.data]));\r\n\t\tconst a = document.createElement(\"a\");\r\n\t\ta.href = url;\r\n\t\ta.download = `agent-performance-${params.start_date ?? \"export\"}.xlsx`;\r\n\t\ta.click();\r\n\t\tURL.revokeObjectURL(url);\r\n\t}, []);\r\n\r\n\treturn { agents, loading, error, setError, fetchAgents, exportExcel };\r\n}\r\n\r\nexport async function exportAgentPerformanceToExcel(params: AgentPerfReportParams): Promise<void> {\r\n\tconst res = await axiosInstance.get(\r\n\t\t`${END_POINT.AGENT_PERFORMANCE_REPORT_EXPORT_EXCEL}${buildQs(params)}`,\r\n\t\t{ responseType: \"blob\" },\r\n\t);\r\n\tconst url = URL.createObjectURL(new Blob([res.data]));\r\n\tconst a = document.createElement(\"a\");\r\n\ta.href = 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