ahs-cti 0.0.3 → 0.0.5

package/dist/chunk-JAAPNDP2.mjs.map

@@ -1 +0,0 @@
-{"version":3,"sources":["../call-control-sdk/lib/pages/agentDetailReport/index.tsx","../call-control-sdk/lib/pages/agentDetailReport/useAgentDetailReport.ts"],"sourcesContent":["import React, { useState, useEffect, useMemo, useCallback } from \"react\";\n\nimport {\n  Box, Typography, Table, TableBody, TableCell, TableContainer,\n  TableHead, TableRow, TablePagination, IconButton, Chip,\n  CircularProgress, Alert,\n} from \"@mui/material\";\nimport AppButton from \"../common/components/AppButton\";\nimport SearchIcon from \"@mui/icons-material/Search\";\nimport RefreshIcon from \"@mui/icons-material/Refresh\";\nimport PlayArrowIcon from \"@mui/icons-material/PlayArrow\";\nimport FileDownloadIcon from \"@mui/icons-material/FileDownload\";\nimport Tooltip from \"@mui/material/Tooltip\";\nimport {\n  BarChart, Bar, XAxis, YAxis, CartesianGrid, Tooltip as RTooltip,\n  PieChart, Pie, Cell, Legend, ResponsiveContainer, LabelList,\n} from \"recharts\";\nimport dayjs, { type Dayjs } from \"dayjs\";\nimport { LocalizationProvider } from \"@mui/x-date-pickers/LocalizationProvider\";\nimport { AdapterDayjs } from \"@mui/x-date-pickers/AdapterDayjs\";\nimport { DatePicker } from \"@mui/x-date-pickers/DatePicker\";\nimport { getAgentDetailReport, getCdrReport, getRecordingByCall } from \"./useAgentDetailReport\";\nimport { deepFindArray } from \"../../services/axios\";\nimport { sdkStateManager } from \"../../hooks/sdk-state\";\nimport type {\n  AgentDetailReportResponse,\n  AgentDetailProfile,\n  CdrRecordResponse,\n  CdrReportParams,\n  ReportData,\n} from \"./types\";\nimport PageHeader from \"../common/components/PageHeader\";\n\nimport { SDKProvider } from \"../../components/SDKProvider\";\n\nconst C = {\n  navy: \"#0d2a56\", blue: \"#1565c8\", green: \"#0a9a62\", amber: \"#c47c00\",\n  red: \"#cc2a2a\", purple: \"#6b3fbf\", teal: \"#0b7a8f\",\n  bg: \"#fff\", surface: \"#fff\", s2: \"#f7f9fc\", s3: \"#eef2f7\",\n  b1: \"rgba(20,50,100,.07)\", b2: \"rgba(20,50,100,.13)\",\n  t1: \"#0d1e35\", t2: \"#364f6e\", t3: \"#7a93b5\", t4: \"#bccad9\",\n  blt: \"#e8f0fc\", glt: \"#e4f6ef\", alt: \"#fdf3e0\", rlt: \"#fde8e8\",\n  plt: \"#f0eafa\", tlt: \"#e3f4f7\",\n};\n\nconst monoSx = { fontFamily: \"'JetBrains Mono', monospace\", fontSize: 11, fontWeight: 600 };\nconst QUEUE_COLORS = [C.blue, C.green, C.purple, C.amber, C.teal, C.red, C.navy];\n\nfunction StatCard({ value, label, color }: { value: string | number; label: string; color: string }) {\n  return (\n    <Box sx={{\n      px: 1.5, py: 1.2,\n      borderRadius: \"10px\",\n      backgroundColor: \"#fafafa\",\n      border: \"1px solid #e0e0e0\",\n      borderLeftWidth: \"3px\",\n      borderLeftStyle: \"solid\",\n      borderLeftColor: color,\n    }}>\n      <Typography sx={{ fontFamily: \"poppins, Arial, sans-serif\", fontSize: \"0.72rem\", fontWeight: 600, color: \"#888\", mb: 0.3 }}>\n        {label}\n      </Typography>\n      <Typography sx={{ fontFamily: \"poppins, Arial, sans-serif\", fontSize: \"0.95rem\", fontWeight: 700, color: \"#1a1a1a\" }}>\n        {value}\n      </Typography>\n    </Box>\n  );\n}\n\nfunction StatusChip({ status }: { status: string }) {\n  const s = status?.toLowerCase();\n  const isAns = s === \"answered\";\n  const isAband = s === \"abandoned\";\n  return (\n    <Chip label={status || \"—\"} size=\"small\" sx={{\n      fontSize: 11, fontWeight: 700, height: 22,\n      background: isAns ? C.glt : isAband ? C.alt : C.rlt,\n      color: isAns ? C.green : isAband ? C.amber : C.red,\n      border: `1px solid ${isAns ? \"rgba(10,154,98,.2)\" : isAband ? \"rgba(196,124,0,.2)\" : \"rgba(204,42,42,.2)\"}`,\n      fontFamily: \"'JetBrains Mono', monospace\",\n    }} />\n  );\n}\n\nfunction CallTypeChip({ type }: { type: string }) {\n  const isIn = type?.toLowerCase() === \"inbound\";\n  return (\n    <Chip label={type || \"—\"} size=\"small\" sx={{\n      fontSize: 11, fontWeight: 700, height: 22,\n      background: isIn ? C.glt : C.blt,\n      color: isIn ? C.green : C.blue,\n      border: `1px solid ${isIn ? \"rgba(10,154,98,.2)\" : \"rgba(21,101,200,.2)\"}`,\n      fontFamily: \"'JetBrains Mono', monospace\",\n    }} />\n  );\n}\n\nfunction RecordingCell({ callUuid, recordingPath }: { callUuid: string; recordingPath: string | null }) {\n  const [audioUrl, setAudioUrl] = useState<string | null>(null);\n  const [loading, setLoading] = useState(false);\n  const [error, setError] = useState(false);\n\n  if (!recordingPath) {\n    return (\n      <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 0.3 }}>\n        <Tooltip title=\"No recording available\">\n          <span>\n            <IconButton size=\"small\" disabled sx={{ p: 0.4 }}>\n              <PlayArrowIcon sx={{ fontSize: 16 }} />\n            </IconButton>\n          </span>\n        </Tooltip>\n        <Tooltip title=\"No recording available\">\n          <span>\n            <IconButton size=\"small\" disabled sx={{ p: 0.4 }}>\n              <FileDownloadIcon sx={{ fontSize: 16 }} />\n            </IconButton>\n          </span>\n        </Tooltip>\n      </Box>\n    );\n  }\n\n  const handlePlay = async () => {\n    if (audioUrl) return;\n    try {\n      setLoading(true);\n      setError(false);\n      const blob = await getRecordingByCall(callUuid);\n      const url = URL.createObjectURL(blob);\n      setAudioUrl(url);\n    } catch {\n      setError(true);\n    } finally {\n      setLoading(false);\n    }\n  };\n\n  const handleDownload = async () => {\n    try {\n      const blob = audioUrl\n        ? await fetch(audioUrl).then((r) => r.blob())\n        : await getRecordingByCall(callUuid);\n      const url = URL.createObjectURL(blob);\n      const a = document.createElement(\"a\");\n      a.href = url;\n      a.download = `recording_${callUuid}.wav`;\n      a.click();\n      URL.revokeObjectURL(url);\n    } catch {\n      /* ignore */\n    }\n  };\n\n  if (audioUrl) {\n    return (\n      <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 0.5 }}>\n        <audio\n          controls\n          autoPlay\n          src={audioUrl}\n          onEnded={() => { if (audioUrl.startsWith(\"blob:\")) URL.revokeObjectURL(audioUrl); setAudioUrl(null); }}\n          style={{ width: 140, height: 30 }}\n        />\n        <Tooltip title=\"Download\">\n          <IconButton size=\"small\" onClick={handleDownload} sx={{ color: C.blue, p: 0.4 }}>\n            <FileDownloadIcon sx={{ fontSize: 16 }} />\n          </IconButton>\n        </Tooltip>\n      </Box>\n    );\n  }\n\n  return (\n    <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 0.3 }}>\n      <Tooltip title={error ? \"Recording unavailable\" : \"Play\"}>\n        <span>\n          <IconButton size=\"small\" onClick={handlePlay} disabled={loading || error} sx={{ color: C.green, p: 0.4 }}>\n            {loading ? <CircularProgress size={14} /> : <PlayArrowIcon sx={{ fontSize: 16 }} />}\n          </IconButton>\n        </span>\n      </Tooltip>\n      <Tooltip title={error ? \"Recording unavailable\" : \"Download\"}>\n        <span>\n          <IconButton size=\"small\" onClick={handleDownload} disabled={loading || error} sx={{ color: C.blue, p: 0.4 }}>\n            <FileDownloadIcon sx={{ fontSize: 16 }} />\n          </IconButton>\n        </span>\n      </Tooltip>\n      {error && <Chip label=\"No File\" size=\"small\" sx={{ fontSize: \"0.6rem\", height: 18 }} />}\n    </Box>\n  );\n}\n\nconst cdrHeadSx = {\n  bgcolor: \"#f1f1f1\", color: \"#333\", fontWeight: 600,\n  whiteSpace: \"nowrap\" as const, fontSize: \"14px\",\n  py: 0.7, px: 1,\n};\n\nexport interface AgentDetailReportProps {\n  agentRow?: ReportData | null;\n  onBack?: () => void;\n  from?: \"REPORTS_LIST\" | string;\n  initialStartDate?: Dayjs | null;\n  initialEndDate?: Dayjs | null;\n  initialQuickRange?: string;\n}\n\nfunction AgentDetailReportContent({ agentRow: propAgentRow, onBack, from, initialStartDate, initialEndDate, initialQuickRange }: AgentDetailReportProps = {}) {\n  const agentRow: ReportData | null = propAgentRow || null;\n  const isFromReportsList = from === \"REPORTS_LIST\";\n  const agentIdFromRow = isFromReportsList\n    ? agentRow?.agentDetails?.agentId || \"\"\n    : sdkStateManager.getState().agentId || agentRow?.agentDetails?.agentId || \"\";\n\n  const [quickRange, setQuickRange] = useState<string>(initialQuickRange || \"today\");\n  const [startDate, setStartDate] = useState<Dayjs | null>(initialStartDate ?? dayjs());\n  const [endDate, setEndDate] = useState<Dayjs | null>(initialEndDate ?? dayjs());\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  const syncFilterToUrl = (_sd: Dayjs, _ed: Dayjs, _range: string) => { /* no-op in SDK context */ };\n\n  const [activeTab, setActiveTab] = useState(0);\n\n  const [detail, setDetail] = useState<AgentDetailReportResponse | null>(null);\n  const [detailLoading, setDetailLoading] = useState(!isFromReportsList);\n  const [detailError, setDetailError] = useState(\"\");\n\n  const [cdrRecords, setCdrRecords] = useState<CdrRecordResponse[]>([]);\n  const [cdrTotal, setCdrTotal] = useState(0);\n  const [cdrPage, setCdrPage] = useState(0);\n  const [cdrPageSize, setCdrPageSize] = useState(10);\n  const [cdrLoading, setCdrLoading] = useState(false);\n  const [cdrError, setCdrError] = useState(\"\");\n\n  const profile: AgentDetailProfile | null = detail?.profile || null;\n  const agentName = profile?.fullName || agentRow?.agentDetails?.fullName || \"Unknown Agent\";\n  const showInitialSpinner = !isFromReportsList && detailLoading && !profile && !agentRow?.agentDetails?.fullName;\n\n  const setQuick = (range: string) => {\n    setQuickRange(range);\n    const today = dayjs();\n    let sd: Dayjs = today;\n    const ed: Dayjs = today;\n    if (range === \"week\") sd = today.startOf(\"week\");\n    else if (range === \"month\") sd = today.startOf(\"month\");\n    setStartDate(sd);\n    setEndDate(ed);\n    syncFilterToUrl(sd, ed, range);\n  };\n\n  const fetchDetailFn = async (sd: Dayjs, ed: Dayjs) => {\n    if (!agentIdFromRow) return;\n    try {\n      setDetailLoading(true);\n      setDetailError(\"\");\n      const res = await getAgentDetailReport(agentIdFromRow, {\n        start_date: sd.startOf(\"day\").format(\"YYYY-MM-DDTHH:mm:ss\"),\n        end_date: ed.isSame(dayjs(), \"day\") ? dayjs().format(\"YYYY-MM-DDTHH:mm:ss\") : ed.endOf(\"day\").format(\"YYYY-MM-DDTHH:mm:ss\"),\n      });\n      setDetail(res);\n    } catch (err: any) {\n      setDetailError(err?.message || \"Failed to load agent detail\");\n    } finally {\n      setDetailLoading(false);\n    }\n  };\n\n  const fetchCdrFn = async (sd: Dayjs, ed: Dayjs, page: number, pageSize: number) => {\n    if (!agentIdFromRow) return;\n    try {\n      setCdrLoading(true);\n      setCdrError(\"\");\n      const params: CdrReportParams = {\n        start_date: sd.startOf(\"day\").format(\"YYYY-MM-DDTHH:mm:ss\"),\n        end_date: ed.isSame(dayjs(), \"day\") ? dayjs().format(\"YYYY-MM-DDTHH:mm:ss\") : ed.endOf(\"day\").format(\"YYYY-MM-DDTHH:mm:ss\"),\n        search: agentIdFromRow,\n        page: page + 1,\n        pageSize: pageSize,\n      };\n      const res: any = await getCdrReport(params);\n      setCdrRecords(deepFindArray<CdrRecordResponse>(res, [\"data\", \"records\"]));\n      setCdrTotal(res?.records?.total ?? res?.total ?? res?.data?.total ?? 0);\n    } catch (err: any) {\n      setCdrError(err?.message || \"Failed to load call history\");\n    } finally {\n      setCdrLoading(false);\n    }\n  };\n\n  const handleSearch = (sd?: Dayjs | null, ed?: Dayjs | null) => {\n    const fromDate = sd ?? startDate;\n    const toDate = ed ?? endDate;\n    if (!fromDate || !toDate) return;\n    fetchDetailFn(fromDate, toDate);\n    setCdrPage(0);\n    if (activeTab === 1) fetchCdrFn(fromDate, toDate, 0, cdrPageSize);\n  };\n\n  useEffect(() => {\n    if (agentIdFromRow) fetchDetailFn(startDate ?? dayjs(), endDate ?? dayjs());\n    // eslint-disable-next-line react-hooks/exhaustive-deps\n  }, [agentIdFromRow]);\n\n  useEffect(() => {\n    if (activeTab === 1 && startDate && endDate) {\n      fetchCdrFn(startDate, endDate, cdrPage, cdrPageSize);\n    }\n    // eslint-disable-next-line react-hooks/exhaustive-deps\n  }, [activeTab, cdrPage, cdrPageSize]);\n\n  const hourlyCallData = useMemo(() => {\n    return (detail?.hourlyCalls || []).map((h) => ({\n      hour: String(h.hourOfDay).padStart(2, \"0\"),\n      answered: h.answeredCalls,\n      abandoned: h.missedCalls,\n    }));\n  }, [detail]);\n\n  const timeUtilData = useMemo(() => {\n    const tu = detail?.timeUtilisation;\n    if (!tu) return [];\n    const total = tu.totalLoginSeconds || 1;\n    return [\n      { name: \"On Call / Handle\", value: tu.onCallSeconds, pct: (tu.onCallSeconds / total) * 100, formatted: tu.onCallFormatted, color: C.blue },\n      { name: \"Idle\", value: tu.idleSeconds, pct: (tu.idleSeconds / total) * 100, formatted: tu.idleFormatted, color: \"#e8a0a0\" },\n      { name: \"Break\", value: tu.breakSeconds, pct: (tu.breakSeconds / total) * 100, formatted: tu.breakFormatted, color: C.amber },\n    ];\n  }, [detail]);\n\n  const talkDurationBuckets = useMemo(() => {\n    const items = [...(detail?.talkDistribution || [])].sort((a, b) => a.bucketOrder - b.bucketOrder);\n    const total = items.reduce((s, b) => s + (b.callCount || 0), 0);\n    return items.map((b) => ({\n      bucket: b.bucketLabel,\n      count: b.callCount,\n      minSeconds: b.minSeconds,\n      maxSeconds: b.maxSeconds,\n      pct: total > 0 ? (b.callCount / total) * 100 : 0,\n    }));\n  }, [detail]);\n\n  const talkDurationTotal = useMemo(\n    () => talkDurationBuckets.reduce((s, b) => s + (b.count || 0), 0),\n    [talkDurationBuckets],\n  );\n\n  const queuePieData = useMemo(() => {\n    return (detail?.callsByQueue || []).map((q, i) => ({\n      name: q.queueName,\n      value: q.callCount,\n      pctOfTotal: q.pctOfTotal,\n      color: QUEUE_COLORS[i % QUEUE_COLORS.length],\n    }));\n  }, [detail]);\n\n  const queueMetrics = useMemo(() => {\n    const items = detail?.queueMetrics || [];\n    const grandTotal = items.reduce((sum, q) => sum + q.totalCalls, 0);\n    return items.map((q, i) => ({\n      ...q,\n      pctOfTotal: grandTotal > 0 ? (q.totalCalls / grandTotal) * 100 : 0,\n      answerRate: q.totalCalls > 0 ? (q.answeredCalls / q.totalCalls) * 100 : 0,\n      color: QUEUE_COLORS[i % QUEUE_COLORS.length],\n    }));\n  }, [detail]);\n\n  const hourlyChartTitle = useMemo(() => {\n    if (quickRange === \"today\") return \"Hourly Call Volume — Today\";\n    if (quickRange === \"month\") return `Hourly Call Volume — ${dayjs().format(\"MMMM YYYY\")}`;\n    if (quickRange === \"week\") return \"Hourly Call Volume — This Week\";\n    if (startDate && endDate) {\n      if (startDate.isSame(endDate, \"day\")) return `Hourly Call Volume — ${startDate.format(\"DD MMM YYYY\")}`;\n      return `Hourly Call Volume — ${startDate.format(\"DD MMM YYYY\")} to ${endDate.format(\"DD MMM YYYY\")}`;\n    }\n    return \"Hourly Call Volume\";\n  }, [quickRange, startDate, endDate]);\n\n  const handleBack = useCallback(() => {\n    onBack?.();\n  }, [onBack]);\n\n  if (!agentIdFromRow) {\n    return (\n      <Box sx={{ p: 4, textAlign: \"center\" }}>\n        <Typography sx={{ color: C.t3, mb: 2 }}>No agent selected.</Typography>\n        {isFromReportsList && (\n          <AppButton onClick={handleBack}>\n            Go Back\n          </AppButton>\n        )}\n      </Box>\n    );\n  }\n\n  if (showInitialSpinner) {\n    return (\n      <Box sx={{ display: \"flex\", alignItems: \"center\", justifyContent: \"center\", minHeight: 400 }}>\n        <CircularProgress size={36} />\n      </Box>\n    );\n  }\n\n  const tabs = [\"Overview\", \"Call History\", \"Break Details\"];\n\n  return (\n    <LocalizationProvider dateAdapter={AdapterDayjs}>\n      <Box sx={{ background: C.bg, minHeight: \"100vh\" }}>\n        <PageHeader\n          title={agentName}\n          showBack={isFromReportsList}\n          onBack={handleBack}\n        />\n\n        <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 1, flexWrap: \"wrap\", pb: 1.5, px: 2 }}>\n          <DatePicker value={startDate} onChange={(val) => { const d = val as Dayjs | null; setStartDate(d); setQuickRange(\"custom\"); if (d && endDate) syncFilterToUrl(d, endDate, \"custom\"); }} slotProps={{ textField: { size: \"small\", sx: { width: 150, \"& .MuiOutlinedInput-root\": { borderRadius: \"7px\", fontSize: 12, height: 30 }, \"& .MuiInputBase-input\": { py: \"4px\", fontSize: 12 } } } }} />\n          <Typography sx={{ fontSize: 12, color: C.t3 }}>to</Typography>\n          <DatePicker value={endDate} onChange={(val) => { const d = val as Dayjs | null; setEndDate(d); setQuickRange(\"custom\"); if (startDate && d) syncFilterToUrl(startDate, d, \"custom\"); }} slotProps={{ textField: { size: \"small\", sx: { width: 150, \"& .MuiOutlinedInput-root\": { borderRadius: \"7px\", fontSize: 12, height: 30 }, \"& .MuiInputBase-input\": { py: \"4px\", fontSize: 12 } } } }} />\n          <AppButton variant={quickRange === \"today\" ? \"primary\" : \"outlined\"} onClick={() => { setQuick(\"today\"); handleSearch(dayjs(), dayjs()); }} sx={{ whiteSpace: \"nowrap\" }}>Today</AppButton>\n          <AppButton variant={quickRange === \"week\" ? \"primary\" : \"outlined\"} onClick={() => { setQuick(\"week\"); handleSearch(dayjs().startOf(\"week\"), dayjs()); }} sx={{ whiteSpace: \"nowrap\" }}>This Week</AppButton>\n          <AppButton variant={quickRange === \"month\" ? \"primary\" : \"outlined\"} onClick={() => { setQuick(\"month\"); handleSearch(dayjs().startOf(\"month\"), dayjs()); }} sx={{ whiteSpace: \"nowrap\" }}>This Month</AppButton>\n        </Box>\n\n        <Box sx={{ py: 2, px: 2, position: \"relative\" }}>\n          {detailLoading && (\n            <Box sx={{ position: \"absolute\", top: 0, left: 0, right: 0, bottom: 0, background: \"rgba(240,244,248,0.7)\", display: \"flex\", alignItems: \"center\", justifyContent: \"center\", zIndex: 10 }}>\n              <CircularProgress />\n            </Box>\n          )}\n\n          {detailError && <Alert severity=\"error\" sx={{ mb: 2 }} onClose={() => setDetailError(\"\")}>{detailError}</Alert>}\n\n          <Box sx={{ display: \"grid\", gridTemplateColumns: { xs: \"1fr 1fr\", sm: \"repeat(3, 1fr)\", md: \"repeat(5, 1fr)\" }, gap: 1.5, mb: 2 }}>\n            {[\n              { v: profile?.totalCalls ?? 0, l: \"Total Calls\", c: C.navy },\n              { v: profile?.answeredCalls ?? 0, l: \"Answered\", c: C.green },\n              { v: profile?.missedCalls ?? 0, l: \"Missed\", c: C.red },\n              { v: profile?.avgAhtFormatted || \"00:00:00\", l: \"Avg AHT\", c: C.purple },\n              { v: `${(profile?.answerRate ?? 0).toFixed(1)}%`, l: \"Answer Rate\", c: C.green },\n              { v: profile?.loginDurationFormatted || \"00:00:00\", l: \"Login Duration\", c: C.blue },\n              { v: profile?.productionFormatted || \"00:00:00\", l: \"Production\", c: C.blue },\n              { v: profile?.handleTimeFormatted || \"00:00:00\", l: \"Handle Time\", c: C.purple },\n              { v: profile?.breakTimeFormatted || \"00:00:00\", l: \"Break Time\", c: C.amber },\n              { v: `${(profile?.adherencePct ?? 0).toFixed(1)}%`, l: `Adherence${profile?.adherenceGrade ? ` (${profile.adherenceGrade})` : \"\"}`, c: C.teal },\n            ].map((kpi, i) => (\n              <Box key={i} sx={{\n                px: 1.5, py: 1.2,\n                borderRadius: \"10px\",\n                backgroundColor: \"#fafafa\",\n                borderLeft: `3px solid ${kpi.c}`,\n                border: \"1px solid #e0e0e0\",\n                borderLeftWidth: \"3px\",\n                borderLeftStyle: \"solid\",\n                borderLeftColor: kpi.c,\n              }}>\n                <Typography sx={{\n                  fontFamily: \"poppins, Arial, sans-serif\",\n                  fontSize: \"0.72rem\", fontWeight: 600, color: \"#888\", mb: 0.3,\n                }}>\n                  {kpi.l}\n                </Typography>\n                <Typography sx={{\n                  fontFamily: \"poppins, Arial, sans-serif\",\n                  fontSize: \"0.95rem\", fontWeight: 700, color: \"#1a1a1a\",\n                }}>\n                  {kpi.v}\n                </Typography>\n              </Box>\n            ))}\n          </Box>\n\n          <Box sx={{ display: \"flex\", alignItems: { xs: \"flex-start\", sm: \"center\" }, justifyContent: \"space-between\", flexDirection: { xs: \"column\", sm: \"row\" }, gap: 1, borderBottom: `2px solid ${C.b1}`, mb: 2 }}>\n            <Box sx={{ display: \"flex\", gap: 0.5, flexWrap: \"wrap\" }}>\n              {tabs.map((tab, idx) => (\n                <Box key={tab} onClick={() => setActiveTab(idx)}\n                  sx={{\n                    px: 2, py: 1, fontSize: 13, fontWeight: 600, cursor: \"pointer\",\n                    color: activeTab === idx ? C.blue : C.t3,\n                    borderBottom: `2px solid ${activeTab === idx ? C.blue : \"transparent\"}`,\n                    mb: \"-2px\", transition: \"all .15s\", \"&:hover\": { color: C.t1 },\n                  }}>\n                  {tab}\n                </Box>\n              ))}\n            </Box>\n            <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 0.5, mb: \"-2px\" }}>\n              <AppButton\n                size=\"small\"\n                startIcon={<RefreshIcon />}\n                disabled={detailLoading || cdrLoading}\n                onClick={() => handleSearch()}\n              >\n                Refresh\n              </AppButton>\n              <AppButton size=\"small\" startIcon={<SearchIcon />} onClick={() => handleSearch()}>\n                Search\n              </AppButton>\n            </Box>\n          </Box>\n\n          {activeTab === 0 && (\n            <Box>\n              <Box sx={{ display: \"grid\", gridTemplateColumns: { xs: \"1fr\", md: \"1fr 1fr\" }, gap: 2, mb: 2 }}>\n                <Box sx={{ border: `1px solid ${C.b1}`, borderRadius: \"10px\", overflow: \"hidden\", background: \"transparent\" }}>\n                  <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}`, display: \"flex\", alignItems: \"center\", justifyContent: \"space-between\" }}>\n                    <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>{hourlyChartTitle}</Typography>\n                    <Chip label={agentName} size=\"small\" sx={{ fontSize: 11, fontWeight: 700, background: C.blt, color: C.blue, border: `1px solid rgba(21,101,200,.2)` }} />\n                  </Box>\n                  <Box sx={{ p: 2, height: 260 }}>\n                    <ResponsiveContainer width=\"100%\" height=\"100%\">\n                      <BarChart data={hourlyCallData} barGap={1}>\n                        <CartesianGrid strokeDasharray=\"3 3\" stroke={C.b1} />\n                        <XAxis dataKey=\"hour\" tick={{ fontSize: 11, fill: C.t3 }} />\n                        <YAxis tick={{ fontSize: 11, fill: C.t3 }} allowDecimals={false} />\n                        <RTooltip labelFormatter={(label) => `${String(label).padStart(2, \"0\")}:00`} contentStyle={{ fontSize: 12, borderRadius: 8, border: `1px solid ${C.b2}` }} />\n                        <Legend wrapperStyle={{ fontSize: 11 }} />\n                        <Bar dataKey=\"answered\" name=\"Answered\" fill={C.blue} radius={[3, 3, 0, 0]} />\n                        <Bar dataKey=\"abandoned\" name=\"Abandoned\" fill={C.red} radius={[3, 3, 0, 0]} />\n                      </BarChart>\n                    </ResponsiveContainer>\n                  </Box>\n                </Box>\n\n                <Box sx={{ border: `1px solid ${C.b1}`, borderRadius: \"10px\", overflow: \"hidden\", background: \"transparent\" }}>\n                  <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}` }}>\n                    <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>Time Utilisation Breakdown</Typography>\n                  </Box>\n                  <Box sx={{ p: 2, height: 260 }}>\n                    {timeUtilData.length > 0 ? (\n                      <ResponsiveContainer width=\"100%\" height=\"100%\">\n                        <PieChart>\n                          <Pie data={timeUtilData} cx=\"50%\" cy=\"50%\" innerRadius={60} outerRadius={95} dataKey=\"value\" nameKey=\"name\" minAngle={8}>\n                            {timeUtilData.map((entry, idx) => <Cell key={idx} fill={entry.color} />)}\n                          </Pie>\n                          <RTooltip formatter={(_val, name, entry) => [`${(entry as any).payload.formatted} (${(entry as any).payload.pct.toFixed(1)}%)`, name]} contentStyle={{ fontSize: 12, borderRadius: 8, border: `1px solid ${C.b2}` }} />\n                          <Legend wrapperStyle={{ fontSize: 12 }} formatter={(value: string) => <span style={{ color: C.t1, fontWeight: 500 }}>{value}</span>} />\n                        </PieChart>\n                      </ResponsiveContainer>\n                    ) : (\n                      <Box sx={{ display: \"flex\", alignItems: \"center\", justifyContent: \"center\", height: \"100%\", color: C.t3, fontSize: 13 }}>No data</Box>\n                    )}\n                  </Box>\n                </Box>\n              </Box>\n\n              <Box sx={{ border: `1px solid ${C.b1}`, borderRadius: \"10px\", overflow: \"hidden\", background: \"transparent\", mb: 2 }}>\n                <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}`, display: \"flex\", alignItems: \"center\", justifyContent: \"space-between\" }}>\n                  <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>Talk Duration Distribution</Typography>\n                  <Chip label={`${talkDurationTotal} call${talkDurationTotal === 1 ? \"\" : \"s\"}`} size=\"small\" sx={{ fontSize: 11, fontWeight: 700, background: C.glt, color: C.green, border: `1px solid rgba(10,154,98,.2)` }} />\n                </Box>\n                <Box sx={{ p: 2, height: 260 }}>\n                  {talkDurationBuckets.length > 0 ? (\n                    <ResponsiveContainer width=\"100%\" height=\"100%\">\n                      <BarChart data={talkDurationBuckets} margin={{ top: 16, right: 16, left: 0, bottom: 20 }}>\n                        <CartesianGrid strokeDasharray=\"3 3\" stroke={C.b1} />\n                        <XAxis dataKey=\"bucket\" tick={{ fontSize: 11, fill: C.t3 }} label={{ value: \"Talking Duration\", position: \"insideBottom\", offset: -5, style: { fontSize: 11, fontWeight: 600, fill: C.t2 } }} />\n                        <YAxis tick={{ fontSize: 11, fill: C.t3 }} allowDecimals={false} label={{ value: \"Call Count\", angle: -90, position: \"insideLeft\", offset: 10, style: { fontSize: 11, fontWeight: 600, fill: C.t2 } }} />\n                        <RTooltip\n                          contentStyle={{ fontSize: 12, borderRadius: 8, border: `1px solid ${C.b2}` }}\n                          labelFormatter={(label, payload) => {\n                            const p = payload?.[0]?.payload as { minSeconds?: number; maxSeconds?: number } | undefined;\n                            if (!p) return String(label);\n                            return `${label} (${p.minSeconds}–${p.maxSeconds}s)`;\n                          }}\n                          formatter={(val, _name, entry) => {\n                            const pct = (entry as any)?.payload?.pct;\n                            return [`${val} call${val === 1 ? \"\" : \"s\"}${pct != null ? ` (${pct.toFixed(1)}%)` : \"\"}`, \"Calls\"];\n                          }}\n                        />\n                        <Bar dataKey=\"count\" name=\"Calls\" fill={C.teal} radius={[4, 4, 0, 0]}>\n                          <LabelList dataKey=\"count\" position=\"top\" style={{ fontSize: 11, fontWeight: 700, fill: C.t1 }} />\n                        </Bar>\n                      </BarChart>\n                    </ResponsiveContainer>\n                  ) : (\n                    <Box sx={{ display: \"flex\", alignItems: \"center\", justifyContent: \"center\", height: \"100%\", color: C.t3, fontSize: 13 }}>No data</Box>\n                  )}\n                </Box>\n              </Box>\n\n              <Box sx={{ display: \"grid\", gridTemplateColumns: { xs: \"1fr\", md: \"1fr 1fr\" }, gap: 2 }}>\n                <Box sx={{ border: `1px solid ${C.b1}`, borderRadius: \"10px\", overflow: \"hidden\", background: \"transparent\" }}>\n                  <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}` }}>\n                    <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>Calls by Queue</Typography>\n                  </Box>\n                  <Box sx={{ p: 2, height: 260 }}>\n                    {queuePieData.length > 0 ? (\n                      <ResponsiveContainer width=\"100%\" height=\"100%\">\n                        <PieChart>\n                          <Pie data={queuePieData} cx=\"50%\" cy=\"50%\" outerRadius={90} dataKey=\"value\" nameKey=\"name\">\n                            {queuePieData.map((entry, idx) => <Cell key={idx} fill={entry.color} />)}\n                          </Pie>\n                          <RTooltip\n                            contentStyle={{ fontSize: 12, borderRadius: 8, border: `1px solid ${C.b2}` }}\n                            formatter={(val, name, entry) => {\n                              const pct = (entry as any)?.payload?.pctOfTotal;\n                              return [`${val} calls${pct != null ? ` (${pct.toFixed(1)}%)` : \"\"}`, name];\n                            }}\n                          />\n                          <Legend wrapperStyle={{ fontSize: 12 }} formatter={(value: string) => <span style={{ color: C.t1, fontWeight: 500 }}>{value}</span>} />\n                        </PieChart>\n                      </ResponsiveContainer>\n                    ) : (\n                      <Box sx={{ display: \"flex\", alignItems: \"center\", justifyContent: \"center\", height: \"100%\", color: C.t3, fontSize: 13 }}>No queue data</Box>\n                    )}\n                  </Box>\n                </Box>\n\n                <Box sx={{ border: `1px solid ${C.b1}`, borderRadius: \"10px\", overflow: \"hidden\", background: \"transparent\" }}>\n                  <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}` }}>\n                    <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>Queue Performance Metrics</Typography>\n                  </Box>\n                  <Box sx={{ p: 2 }}>\n                    {queueMetrics.length > 0 ? queueMetrics.map((q) => (\n                      <Box key={q.queueName} sx={{ mb: 2, \"&:last-child\": { mb: 0 } }}>\n                        <Box sx={{ display: \"flex\", alignItems: \"center\", justifyContent: \"space-between\", mb: 0.3 }}>\n                          <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 1 }}>\n                            <Box sx={{ width: 10, height: 10, borderRadius: \"50%\", background: q.color, flexShrink: 0 }} />\n                            <Typography sx={{ fontSize: 13, fontWeight: 700, color: C.t1 }}>{q.queueName}</Typography>\n                          </Box>\n                          <Typography sx={{ ...monoSx, fontSize: 13, fontWeight: 800, color: q.color }}>\n                            {q.totalCalls} calls\n                            <Typography component=\"span\" sx={{ ...monoSx, color: C.t3, ml: 0.5 }}>\n                              ({q.answeredCalls} ans / {q.missedCalls} miss)\n                            </Typography>\n                          </Typography>\n                        </Box>\n                        <Box sx={{ height: 6, background: C.s3, borderRadius: 3, overflow: \"hidden\", mb: 0.3 }}>\n                          <Box sx={{ height: \"100%\", width: `${q.pctOfTotal ?? 0}%`, background: q.color, borderRadius: 3 }} />\n                        </Box>\n                        <Box sx={{ display: \"flex\", flexWrap: \"wrap\", columnGap: 1.5, rowGap: 0.2 }}>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>{(q.pctOfTotal ?? 0).toFixed(0)}% of total</Typography>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>Ans: {(q.answerRate ?? 0).toFixed(0)}%</Typography>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>Talk: <span style={{ ...monoSx, color: C.t2 }}>{q.avgTalkFormatted}</span></Typography>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>Hold: <span style={{ ...monoSx, color: C.t2 }}>{q.avgHoldFormatted}</span></Typography>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>Wrap: <span style={{ ...monoSx, color: C.t2 }}>{q.avgWrapupFormatted}</span></Typography>\n                          <Typography sx={{ fontSize: 11, color: C.t3 }}>AHT: <span style={{ ...monoSx, color: C.t2 }}>{q.avgAhtFormatted}</span></Typography>\n                        </Box>\n                      </Box>\n                    )) : (\n                      <Box sx={{ textAlign: \"center\", py: 4, color: C.t3, fontSize: 13 }}>No queue data</Box>\n                    )}\n                  </Box>\n                </Box>\n              </Box>\n            </Box>\n          )}\n\n          {activeTab === 1 && (\n            <Box sx={{ borderRadius: \"8px\", border: \"1px solid #e0e7ef\", overflow: \"hidden\", background: \"transparent\" }}>\n              <Box sx={{ px: 2, py: 1.2, background: C.s2, borderBottom: `1px solid ${C.b1}`, display: \"flex\", alignItems: \"center\", justifyContent: \"space-between\" }}>\n                <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 1 }}>\n                  <Typography sx={{ fontSize: 12, fontWeight: 700, letterSpacing: 0.8, textTransform: \"uppercase\", color: C.t2 }}>Call History</Typography>\n                  <Chip label={`${cdrTotal} records`} size=\"small\" sx={{ fontSize: 11, fontWeight: 700, background: C.s2, color: C.t3, border: `1px solid ${C.b2}` }} />\n                </Box>\n              </Box>\n              {cdrError && <Alert severity=\"error\" sx={{ mx: 2, mt: 1 }} onClose={() => setCdrError(\"\")}>{cdrError}</Alert>}\n              <TableContainer sx={{ position: \"relative\" }}>\n                {cdrLoading && (\n                  <Box sx={{ position: \"absolute\", top: 0, left: 0, right: 0, bottom: 0, background: \"rgba(255,255,255,0.7)\", display: \"flex\", alignItems: \"center\", justifyContent: \"center\", zIndex: 5 }}>\n                    <CircularProgress size={28} />\n                  </Box>\n                )}\n                <Table size=\"small\" sx={{\n                  minWidth: 1400,\n                  \"& .MuiTableCell-root\": { fontSize: \"0.75rem\", borderBottom: \"1px solid #eef1f6\", py: 0.6, px: 1 },\n                }}>\n                  <TableHead>\n                    <TableRow>\n                      {[\n                        \"Phone Number\", \"Call Start\", \"Call Type\", \"Status\", \"Queue\", \"Extension\",\n                        \"Talk Duration\", \"Hold Duration\", \"Ringing Duration\", \"Wrapup Duration\",\n                        \"Disposition\", \"Transferred\", \"Recording\",\n                      ].map((label) => (\n                        <TableCell key={label} sx={cdrHeadSx}>{label}</TableCell>\n                      ))}\n                    </TableRow>\n                  </TableHead>\n                  <TableBody>\n                    {cdrRecords.map((row, idx) => (\n                      <TableRow key={row.callUuid || idx} hover sx={{\n                        backgroundColor: \"#fff\",\n                        \"&:hover\": { backgroundColor: \"#f0f7f8\" },\n                      }}>\n                        <TableCell sx={{ fontWeight: 600, color: C.navy, fontSize: \"0.75rem\" }}>{row.phoneNumber || \"\"}</TableCell>\n                        <TableCell sx={{ fontSize: \"0.73rem\", color: \"#4a5568\" }}>\n                          {row.callStartTime ? dayjs(row.callStartTime).format(\"DD MMM YYYY hh:mm A\") : \"\"}\n                        </TableCell>\n                        <TableCell><CallTypeChip type={row.callType || \"\"} /></TableCell>\n                        <TableCell><StatusChip status={row.callStatus || \"\"} /></TableCell>\n                        <TableCell>\n                          {row.queueName\n                            ? <Chip label={row.queueName} size=\"small\" sx={{ backgroundColor: \"#f0ebfa\", color: C.purple, fontWeight: 500, fontSize: \"0.67rem\", height: 22 }} />\n                            : \"\"}\n                        </TableCell>\n                        <TableCell sx={{ fontSize: \"0.73rem\", color: \"#4a5568\" }}>{row.extension || \"\"}</TableCell>\n                        <TableCell sx={{ fontWeight: 600, color: C.blue, fontSize: \"0.75rem\", fontVariantNumeric: \"tabular-nums\" }}>{row.talkDurationFmt || \"\"}</TableCell>\n                        <TableCell sx={{ fontWeight: 500, color: C.amber, fontSize: \"0.75rem\", fontVariantNumeric: \"tabular-nums\" }}>{row.holdDurationFmt || \"\"}</TableCell>\n                        <TableCell sx={{ fontWeight: 500, fontSize: \"0.75rem\", fontVariantNumeric: \"tabular-nums\" }}>{row.ringingDurationFmt || \"\"}</TableCell>\n                        <TableCell sx={{ fontWeight: 500, color: C.purple, fontSize: \"0.75rem\", fontVariantNumeric: \"tabular-nums\" }}>{row.wrapupDurationFmt || \"\"}</TableCell>\n                        <TableCell sx={{ fontSize: \"0.73rem\", color: \"#4a5568\" }}>{row.disposition || \"\"}</TableCell>\n                        <TableCell>\n                          {row.wasTransferred\n                            ? <Chip label=\"Yes\" size=\"small\" sx={{ backgroundColor: \"#e6f7ef\", color: C.green, fontWeight: 600, fontSize: \"0.65rem\", height: 20, borderRadius: \"6px\" }} />\n                            : <Chip label=\"No\" size=\"small\" sx={{ backgroundColor: \"transparent\", color: \"#6b7b8d\", fontWeight: 600, fontSize: \"0.65rem\", height: 20, borderRadius: \"6px\" }} />}\n                        </TableCell>\n                        <TableCell>\n                          {row.callUuid ? <RecordingCell callUuid={row.callUuid} recordingPath={row.recordingPath ?? null} /> : \"\"}\n                        </TableCell>\n                      </TableRow>\n                    ))}\n                    {!cdrLoading && cdrRecords.length === 0 && (\n                      <TableRow><TableCell colSpan={13} sx={{ textAlign: \"center\", py: 4, color: C.t3, fontSize: 13 }}>No call records found</TableCell></TableRow>\n                    )}\n                  </TableBody>\n                </Table>\n              </TableContainer>\n              <TablePagination\n                component=\"div\" count={cdrTotal} page={cdrPage}\n                onPageChange={(_, p) => setCdrPage(p)} rowsPerPage={cdrPageSize}\n                onRowsPerPageChange={(e) => { setCdrPageSize(parseInt(e.target.value, 10)); setCdrPage(0); }}\n                rowsPerPageOptions={[10, 15, 25, 50, 100]}\n                sx={{ borderTop: \"1px solid #eef1f6\", \"& .MuiTablePagination-displayedRows\": { fontSize: \"0.73rem\" }, \"& .MuiTablePagination-selectLabel\": { fontSize: \"0.73rem\" } }}\n              />\n            </Box>\n          )}\n\n          {activeTab === 2 && (\n            <Box>\n              <Box sx={{ display: \"grid\", gridTemplateColumns: { xs: \"1fr 1fr\", md: \"repeat(3, 1fr)\", lg: \"repeat(4, 1fr)\" }, gap: { xs: 1.5, lg: 2 }, mb: 2 }}>\n                <StatCard value={profile?.breakTimeFormatted || \"00:00:00\"} label=\"Total Break Time\" color={C.amber} />\n                <StatCard value={profile?.breaksTaken ?? 0} label=\"Breaks Taken\" color={C.purple} />\n                <StatCard value={profile?.productionFormatted || \"00:00:00\"} label=\"Production Time\" color={C.green} />\n                <StatCard value={profile?.loginDurationFormatted || \"00:00:00\"} label=\"Login Duration\" color={C.teal} />\n              </Box>\n\n              <Box>\n                <Typography sx={{ fontSize: \"0.72rem\", fontWeight: 700, color: \"#888\", textTransform: \"uppercase\", letterSpacing: 0.8, mb: 1, fontFamily: \"poppins, Arial, sans-serif\" }}>\n                  Attendance Summary\n                </Typography>\n                <Box sx={{ display: \"grid\", gridTemplateColumns: { xs: \"1fr 1fr\", md: \"repeat(4, 1fr)\" }, gap: 1.5 }}>\n                  {[\n                    { label: \"First Login\", value: profile?.firstLoginTime ? dayjs(profile.firstLoginTime).format(\"YYYY-MM-DD HH:mm:ss\") : \"—\", color: C.blue },\n                    { label: \"Adherence Score\", value: `${profile?.adherencePct ?? 0}%`, color: C.green },\n                    { label: \"Adherence Grade\", value: profile?.adherenceGrade || \"—\", color: C.purple },\n                    { label: \"Answer Rate\", value: `${(profile?.answerRate ?? 0).toFixed(1)}%`, color: C.teal },\n                  ].map((item) => (\n                    <Box key={item.label} sx={{\n                      px: 1.5, py: 1.2, borderRadius: \"10px\",\n                      backgroundColor: \"#fafafa\", border: \"1px solid #e0e0e0\",\n                      borderLeftWidth: \"3px\", borderLeftStyle: \"solid\", borderLeftColor: item.color,\n                    }}>\n                      <Typography sx={{ fontFamily: \"poppins, Arial, sans-serif\", fontSize: \"0.72rem\", fontWeight: 600, color: \"#888\", mb: 0.3 }}>{item.label}</Typography>\n                      <Typography sx={{ fontFamily: \"poppins, Arial, sans-serif\", fontSize: \"0.95rem\", fontWeight: 700, color: \"#1a1a1a\" }}>{item.value}</Typography>\n                    </Box>\n                  ))}\n                </Box>\n              </Box>\n            </Box>\n          )}\n        </Box>\n      </Box>\n    </LocalizationProvider>\n  );\n}\n\nconst AgentDetailReport: React.FC<AgentDetailReportProps> = (props) => (\n  <SDKProvider>\n    <AgentDetailReportContent {...props} />\n  </SDKProvider>\n);\n\nexport default AgentDetailReport;\n","import { useCallback, useState } from \"react\";\r\nimport axiosInstance from \"../../services/axios\";\r\nimport { END_POINT } from \"../../services/endPoint\";\r\nimport type {\r\n\tAgentDetailReportParams,\r\n\tAgentDetailReportResponse,\r\n\tCdrReportParams,\r\n\tCdrReportResponse,\r\n} from \"./types\";\r\n\r\nfunction buildCdrQs(params: CdrReportParams): string {\r\n\tconst qs = new URLSearchParams();\r\n\tif (params.start_date) qs.append(\"start_date\", params.start_date);\r\n\tif (params.end_date) qs.append(\"end_date\", params.end_date);\r\n\tif (params.agent_id) for (const id of params.agent_id) qs.append(\"agent_id\", String(id));\r\n\tif (params.queue_id) for (const id of params.queue_id) qs.append(\"queue_id\", String(id));\r\n\tif (params.call_type) qs.append(\"call_type\", params.call_type);\r\n\tif (params.status) qs.append(\"status\", params.status);\r\n\tif (params.search) qs.append(\"search\", params.search);\r\n\tif (params.page) qs.append(\"page\", String(params.page));\r\n\tif (params.pageSize) qs.append(\"pageSize\", String(params.pageSize));\r\n\tconst str = qs.toString();\r\n\treturn str ? `?${str}` : \"\";\r\n}\r\n\r\nexport function useAgentDetailReport() {\r\n\tconst [detail, setDetail] = useState<AgentDetailReportResponse | null>(null);\r\n\tconst [detailLoading, setDetailLoading] = useState(false);\r\n\tconst [detailError, setDetailError] = useState(\"\");\r\n\r\n\tconst fetchDetail = useCallback(\r\n\t\tasync (agentId: string, params: AgentDetailReportParams) => {\r\n\t\t\tif (!agentId) return;\r\n\t\t\tsetDetailLoading(true);\r\n\t\t\tsetDetailError(\"\");\r\n\t\t\ttry {\r\n\t\t\t\tconst qs = new URLSearchParams();\r\n\t\t\t\tif (params.start_date) qs.append(\"start_date\", params.start_date);\r\n\t\t\t\tif (params.end_date) qs.append(\"end_date\", params.end_date);\r\n\t\t\t\tconst qsStr = qs.toString();\r\n\t\t\t\tconst url = `${END_POINT.AGENT_DETAIL_REPORT(agentId)}${qsStr ? `?${qsStr}` : \"\"}`;\r\n\t\t\t\tconst res = await axiosInstance.get<AgentDetailReportResponse>(url);\r\n\t\t\t\tsetDetail(res.data);\r\n\t\t\t} catch (err: any) {\r\n\t\t\t\tsetDetailError(err?.response?.data?.message || err?.message || \"Failed to load agent detail\");\r\n\t\t\t\tsetDetail(null);\r\n\t\t\t} finally {\r\n\t\t\t\tsetDetailLoading(false);\r\n\t\t\t}\r\n\t\t},\r\n\t\t[],\r\n\t);\r\n\r\n\treturn { detail, detailLoading, detailError, setDetailError, fetchDetail };\r\n}\r\n\r\nexport function useAgentCdrRecords() {\r\n\tconst [records, setRecords] = useState<CdrReportResponse[\"records\"][\"data\"]>([]);\r\n\tconst [total, setTotal] = useState(0);\r\n\tconst [loading, setLoading] = useState(false);\r\n\tconst [error, setError] = useState(\"\");\r\n\r\n\tconst fetchCdr = useCallback(async (params: CdrReportParams) => {\r\n\t\tsetLoading(true);\r\n\t\tsetError(\"\");\r\n\t\ttry {\r\n\t\t\tconst res = await axiosInstance.get<CdrReportResponse>(\r\n\t\t\t\t`${END_POINT.CDR_REPORT}${buildCdrQs(params)}`,\r\n\t\t\t);\r\n\t\t\tsetRecords(res.data?.records?.data || []);\r\n\t\t\tsetTotal(res.data?.records?.total || 0);\r\n\t\t} catch (err: any) {\r\n\t\t\tsetError(err?.response?.data?.message || err?.message || \"Failed to load call history\");\r\n\t\t\tsetRecords([]);\r\n\t\t\tsetTotal(0);\r\n\t\t} finally {\r\n\t\t\tsetLoading(false);\r\n\t\t}\r\n\t}, []);\r\n\r\n\treturn { records, total, loading, error, setError, fetchCdr };\r\n}\r\n\r\nexport async function fetchRecordingBlob(callUuid: string): Promise<Blob> {\r\n\tconst res = await axiosInstance.get(END_POINT.RECORDING_BY_CALL(callUuid), {\r\n\t\tresponseType: \"blob\",\r\n\t});\r\n\treturn res.data as Blob;\r\n}\r\n\r\nexport async function getAgentDetailReport(\r\n\tagentId: string,\r\n\tparams?: AgentDetailReportParams,\r\n): Promise<AgentDetailReportResponse> {\r\n\tconst qs = new URLSearchParams();\r\n\tif (params?.start_date) qs.append(\"start_date\", params.start_date);\r\n\tif (params?.end_date) qs.append(\"end_date\", params.end_date);\r\n\tconst qsStr = qs.toString();\r\n\tconst res = await axiosInstance.get<AgentDetailReportResponse>(\r\n\t\t`${END_POINT.AGENT_DETAIL_REPORT(agentId)}${qsStr ? `?${qsStr}` : \"\"}`,\r\n\t);\r\n\treturn res.data;\r\n}\r\n\r\nexport async function getCdrReport(params: CdrReportParams): Promise<CdrReportResponse> {\r\n\tconst qs = buildCdrQs(params);\r\n\tconst res = await axiosInstance.get<CdrReportResponse>(`${END_POINT.CDR_REPORT}${qs}`);\r\n\treturn res.data;\r\n}\r\n\r\nexport async function getRecordingByCall(callUuid: string): Promise<Blob> {\r\n\treturn 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package/dist/chunk-L4LLUMYA.mjs.map

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package/dist/chunk-NQL4VODC.mjs.map

@@ -1 +0,0 @@
-{"version":3,"sources":["../call-control-sdk/lib/hooks/useSDKPermissions.ts","../call-control-sdk/lib/components/SDKAccessDenied.tsx","../call-control-sdk/lib/components/SDKPermissionGuard.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\nimport type { SDKEntitlements } from \"../permissions/types\";\r\n\r\nexport interface SDKPermissionsHook {\r\n  permissions: string[];\r\n  menuEntitlements: Array<{ code: string; name: string; enabled: boolean }>;\r\n  isLoaded: boolean;\r\n  hasPermission: (permission: string) => boolean;\r\n  hasAnyPermission: (permissions: string[]) => boolean;\r\n  hasAllPermissions: (permissions: string[]) => boolean;\r\n  hasMenuFeature: (code: string) => boolean;\r\n  isBitEnabled: (category: keyof SDKEntitlements, bitCode: string) => boolean;\r\n}\r\n\r\nexport function useSDKPermissions(): SDKPermissionsHook {\r\n  const [state, setState] = useState(() => sdkStateManager.getState());\r\n\r\n  useEffect(() => {\r\n    const unsubscribe = sdkStateManager.subscribe(() => {\r\n      setState(sdkStateManager.getState());\r\n    });\r\n    return unsubscribe;\r\n  }, []);\r\n\r\n  const hasPermission = useCallback(\r\n    (permission: string) => sdkStateManager.hasPermission(permission),\r\n    // eslint-disable-next-line react-hooks/exhaustive-deps\r\n    [state.userPermissions],\r\n  );\r\n\r\n  const hasAnyPermission = useCallback(\r\n    (permissions: string[]) => sdkStateManager.hasAnyPermission(permissions),\r\n    // eslint-disable-next-line react-hooks/exhaustive-deps\r\n    [state.userPermissions],\r\n  );\r\n\r\n  const hasAllPermissions = useCallback(\r\n    (permissions: string[]) => sdkStateManager.hasAllPermissions(permissions),\r\n    // eslint-disable-next-line react-hooks/exhaustive-deps\r\n    [state.userPermissions],\r\n  );\r\n\r\n  const hasMenuFeature = useCallback(\r\n    (code: string) => sdkStateManager.hasMenuFeature(code),\r\n    // eslint-disable-next-line react-hooks/exhaustive-deps\r\n    [state.menuEntitlements],\r\n  );\r\n\r\n  const isBitEnabled = useCallback(\r\n    (category: keyof SDKEntitlements, bitCode: string) =>\r\n      sdkStateManager.isBitEnabled(category, bitCode),\r\n    // eslint-disable-next-line react-hooks/exhaustive-deps\r\n    [state.sdk],\r\n  );\r\n\r\n  return {\r\n    permissions: state.userPermissions ?? [],\r\n    menuEntitlements: state.menuEntitlements ?? [],\r\n    isLoaded: state.isPermissionsLoaded,\r\n    hasPermission,\r\n    hasAnyPermission,\r\n    hasAllPermissions,\r\n    hasMenuFeature,\r\n    isBitEnabled,\r\n  };\r\n}\r\n","import React from \"react\";\r\nimport { Box, Paper, Typography, useTheme } from \"@mui/material\";\r\nimport { alpha } from \"@mui/material/styles\";\r\nimport LockOutlinedIcon from \"@mui/icons-material/LockOutlined\";\r\n\r\ninterface SDKAccessDeniedProps {\r\n  message?: string;\r\n}\r\n\r\nexport const SDKAccessDenied: React.FC<SDKAccessDeniedProps> = ({\r\n  message = \"You don't have the necessary permissions to view this content.\",\r\n}) => {\r\n  const theme = useTheme();\r\n\r\n  return (\r\n    <Box\r\n      sx={{\r\n        p: 4,\r\n        display: \"flex\",\r\n        flexDirection: \"column\",\r\n        alignItems: \"center\",\r\n        justifyContent: \"center\",\r\n        width: \"100%\",\r\n        height: \"100%\",\r\n        minHeight: 250,\r\n      }}\r\n    >\r\n      <Paper\r\n        elevation={0}\r\n        sx={{\r\n          p: 4,\r\n          display: \"flex\",\r\n          flexDirection: \"column\",\r\n          alignItems: \"center\",\r\n          bgcolor: alpha(theme.palette.error.main, 0.05),\r\n          borderRadius: 3,\r\n          border: \"1px dashed\",\r\n          borderColor: alpha(theme.palette.error.main, 0.3),\r\n          maxWidth: 420,\r\n          textAlign: \"center\",\r\n        }}\r\n      >\r\n        <Box\r\n          sx={{\r\n            bgcolor: alpha(theme.palette.error.main, 0.1),\r\n            color: \"error.main\",\r\n            borderRadius: \"50%\",\r\n            p: 2,\r\n            display: \"flex\",\r\n            mb: 2,\r\n          }}\r\n        >\r\n          <LockOutlinedIcon sx={{ fontSize: 32 }} />\r\n        </Box>\r\n        <Typography variant=\"h6\" color=\"text.primary\" gutterBottom fontWeight=\"600\" sx={{ mb: 1 }}>\r\n          Access Denied\r\n        </Typography>\r\n        <Typography variant=\"body2\" color=\"text.secondary\" sx={{ mb: 0 }}>\r\n          {message}\r\n        </Typography>\r\n      </Paper>\r\n    </Box>\r\n  );\r\n};\r\n","import React from \"react\";\r\nimport { useSDKPermissions } from \"../hooks/useSDKPermissions\";\r\nimport { SDKAccessDenied } from \"./SDKAccessDenied\";\r\n\r\ninterface SDKPermissionGuardProps {\r\n  children?: React.ReactNode;\r\n  /** Single permission code (e.g. \"calls:inbound\") */\r\n  permission?: string;\r\n  /** Multiple permission codes — ANY match grants access by default */\r\n  permissions?: string[];\r\n  /** When true, ALL permissions must be granted */\r\n  requireAll?: boolean;\r\n  /** One or more menu feature codes — ANY match grants access by default */\r\n  menuFeature?: string | string[];\r\n  /** When true, ALL menu features must be enabled */\r\n  requireAllMenus?: boolean;\r\n  /** Custom fallback rendered when access is denied */\r\n  fallback?: React.ReactNode;\r\n  /** Show the default Access Denied UI when denied. Defaults to true. */\r\n  showFallback?: boolean;\r\n  /** Callback fired when the guard denies access */\r\n  onDenied?: () => void;\r\n}\r\n\r\nexport const SDKPermissionGuard: React.FC<SDKPermissionGuardProps> = ({\r\n  children,\r\n  permission,\r\n  permissions,\r\n  requireAll = false,\r\n  menuFeature,\r\n  requireAllMenus = false,\r\n  fallback,\r\n  showFallback = true,\r\n  onDenied,\r\n}) => {\r\n  const { isLoaded, hasPermission, hasAnyPermission, hasAllPermissions, hasMenuFeature } =\r\n    useSDKPermissions();\r\n\r\n  if (!isLoaded) return null;\r\n\r\n  const isAllowed = checkAccess({\r\n    permission,\r\n    permissions,\r\n    requireAll,\r\n    menuFeature,\r\n    requireAllMenus,\r\n    hasPermission,\r\n    hasAnyPermission,\r\n    hasAllPermissions,\r\n    hasMenuFeature,\r\n  });\r\n\r\n  if (!isAllowed) {\r\n    onDenied?.();\r\n    if (fallback !== undefined) return <>{fallback}</>;\r\n    if (showFallback) return <SDKAccessDenied />;\r\n    return null;\r\n  }\r\n\r\n  return <>{children}</>;\r\n};\r\n\r\nfunction checkAccess({\r\n  permission,\r\n  permissions,\r\n  requireAll,\r\n  menuFeature,\r\n  requireAllMenus,\r\n  hasPermission,\r\n  hasAnyPermission,\r\n  hasAllPermissions,\r\n  hasMenuFeature,\r\n}: {\r\n  permission?: string;\r\n  permissions?: string[];\r\n  requireAll: boolean;\r\n  menuFeature?: string | string[];\r\n  requireAllMenus: boolean;\r\n  hasPermission: (p: string) => boolean;\r\n  hasAnyPermission: (p: string[]) => boolean;\r\n  hasAllPermissions: (p: string[]) => boolean;\r\n  hasMenuFeature: (c: string) => boolean;\r\n}): boolean {\r\n  const menuCodes = menuFeature\r\n    ? 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package/dist/chunk-NUYGQI7D.mjs.map

@@ -1 +0,0 @@
-{"version":3,"sources":["../call-control-sdk/lib/pages/common/components/AuditReport.tsx"],"sourcesContent":["import React, { useEffect, useState } from \"react\";\r\nimport { createPortal } from \"react-dom\";\r\nimport {\r\n  Avatar,\r\n  Box,\r\n  Typography,\r\n  Table,\r\n  TableBody,\r\n  TableCell,\r\n  TableContainer,\r\n  TableHead,\r\n  TableRow,\r\n  Tabs,\r\n  Tab,\r\n  LinearProgress,\r\n  useTheme,\r\n  Dialog,\r\n  IconButton,\r\n  GlobalStyles,\r\n  CircularProgress,\r\n  Alert,\r\n  ToggleButton,\r\n  ToggleButtonGroup,\r\n} from \"@mui/material\";\r\nimport { alpha } from \"@mui/material/styles\";\r\nimport type { SxProps, Theme } from \"@mui/material/styles\";\r\nimport CloseIcon from \"@mui/icons-material/Close\";\r\nimport LaunchIcon from \"@mui/icons-material/Launch\";\r\nimport CheckCircleOutlineIcon from \"@mui/icons-material/CheckCircleOutlined\";\r\nimport HighlightOffIcon from \"@mui/icons-material/HighlightOff\";\r\nimport RemoveCircleOutlineIcon from \"@mui/icons-material/RemoveCircleOutlined\";\r\nimport axiosInstance from \"../../../services/axios\";\r\nimport { END_POINT } from \"../../../services/endPoint\";\r\nimport type { CdrRecordResponse } from \"../../cdrReport/types\";\r\n\r\n// ─── API response types ────────────────────────────────────────────────────────\r\n\r\ninterface AuditMetadata {\r\n  Hospital_Name?: string;\r\n  \"Process/Department\"?: string;\r\n  Call_Disposition?: string;\r\n  Call_Category?: string;\r\n  Call_Type?: string;\r\n  Call_Date_Time?: string;\r\n  Call_Duration?: string;\r\n  Agent_Name?: string;\r\n  Employee_ID?: string;\r\n  Team_Leader?: string;\r\n  Auditor_Name?: string;\r\n  Language?: string;\r\n  Recording_ID?: string;\r\n}\r\n\r\ninterface ExecutiveAuditSummary {\r\n  Overall_Audit_Score_Percentage?: number | string;\r\n  Audit_Result?: string;\r\n  First_Call_Resolution_FCR?: string;\r\n  Patient_Sentiment?: string;\r\n  Process_Adherence?: string;\r\n  Communication_Effectiveness?: string;\r\n  Compliance_Status?: string;\r\n  Customer_Experience?: string;\r\n  Knowledge_Accuracy?: string;\r\n  Empathy_Handling?: string;\r\n  Risk_Severity?: string;\r\n}\r\n\r\ninterface ScorecardEntry {\r\n  Weightage?: number;\r\n  Score_Obtained?: number | string;\r\n  Remarks?: string;\r\n}\r\n\r\ninterface QualityScorecard {\r\n  Opening_and_Greeting?: ScorecardEntry;\r\n  Verification_and_Authentication?: ScorecardEntry;\r\n  Communication_and_Soft_Skills?: ScorecardEntry;\r\n  Process_and_Workflow_Adherence?: ScorecardEntry;\r\n  Resolution_Accuracy?: ScorecardEntry;\r\n  Empathy_and_Patient_Assurance?: ScorecardEntry;\r\n  Call_Handling?: ScorecardEntry;\r\n  CRM_Documentation_Alignment?: ScorecardEntry;\r\n  Closing_and_Customer_Education?: ScorecardEntry;\r\n  Total_Score?: number;\r\n  Final_Rating?: string;\r\n}\r\n\r\ninterface DispositionFramework {\r\n  dispositionType?: string;\r\n  frameworks?: Array<{\r\n    expectedFramework?: string;\r\n    status?: string;\r\n    remarks?: string;\r\n  }>;\r\n}\r\n\r\ninterface ChecklistItem {\r\n  parameter?: string;\r\n  expectedStandard?: string;\r\n  status?: string;\r\n  remarks?: string;\r\n  qaObservation?: string;\r\n}\r\n\r\ninterface ChecklistGroup {\r\n  items?: ChecklistItem[];\r\n}\r\n\r\ntype ObsRecord = Record<string, { Status?: string; Remarks?: string; Observation_Impact?: string }>;\r\n\r\ninterface SectionWiseAuditObservations {\r\n  Opening_and_Greeting?: ObsRecord;\r\n  Verification_and_Authentication?: ObsRecord;\r\n  Communication_and_Soft_Skills?: ObsRecord;\r\n  Process_and_Workflow_Adherence?: ChecklistGroup[];\r\n  Empathy_and_Patient_Assurance?: ObsRecord;\r\n  Call_Handling?: ObsRecord;\r\n  Call_Closure_and_Customer_Education?: ObsRecord;\r\n}\r\n\r\ninterface RootCauseItem {\r\n  Observation?: string;\r\n  Root_Cause?: string;\r\n  Impact?: string;\r\n  Severity?: string;\r\n}\r\n\r\ninterface AuditorRecommendation {\r\n  Key_Strengths?: string[] | string;\r\n  Improvement_Areas?: string[] | string;\r\n}\r\n\r\nexport interface NewAuditApiResponse {\r\n  Audit_Metadata?: AuditMetadata;\r\n  Conversation_Type_Classification?: Record<string, string>;\r\n  Call_Summary?: string;\r\n  transcript?: string;\r\n  Executive_Audit_Summary?: ExecutiveAuditSummary;\r\n  Quality_Scorecard?: QualityScorecard;\r\n  Disposition_Based_Quality_Framework?: DispositionFramework[];\r\n  Section_Wise_Audit_Observations_Checklist?: SectionWiseAuditObservations;\r\n  Root_Cause_Analysis?: RootCauseItem[];\r\n  Auditor_Recommendation?: AuditorRecommendation;\r\n  Final_Auditor_Remarks?: string;\r\n}\r\n\r\n\r\nfunction toStringArray(value: string[] | string | undefined): string[] {\r\n  if (!value) return [];\r\n  if (Array.isArray(value)) return value;\r\n  return value.split(\"\\n\").map((l) => l.replace(/^\\s*[\\*\\-]\\s*/, \"\").trim()).filter(Boolean);\r\n}\r\n\r\n// ─── Colour helpers ────────────────────────────────────────────────────────────\r\n\r\nconst STATUS_COLOUR: Record<string, { color: string; bg: string }> = {\r\n  completed: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  complied: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  pass: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  compliant: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  achieved: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  strong: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  excellent: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  low: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  no: { color: \"#2e7d32\", bg: \"#e8f5e9\" },\r\n  good: { color: \"#1565c0\", bg: \"#e3f2fd\" },\r\n  partial: { color: \"#e65100\", bg: \"#fff3e0\" },\r\n  moderate: { color: \"#e65100\", bg: \"#fff3e0\" },\r\n  medium: { color: \"#e65100\", bg: \"#fff3e0\" },\r\n  missed: { color: \"#c62828\", bg: \"#ffebee\" },\r\n  fail: { color: \"#c62828\", bg: \"#ffebee\" },\r\n  high: { color: \"#c62828\", bg: \"#ffebee\" },\r\n  yes: { color: \"#c62828\", bg: \"#ffebee\" },\r\n  \"n/a\": { color: \"#757575\", bg: \"#f5f5f5\" },\r\n  na: { color: \"#757575\", bg: \"#f5f5f5\" },\r\n};\r\n\r\nfunction resolveColour(label: string): { color: string; bg: string } {\r\n  const key = label.toLowerCase().trim();\r\n  if (STATUS_COLOUR[key]) return STATUS_COLOUR[key];\r\n  const stripped = key.replace(/[^a-z]/g, \"\");\r\n  return STATUS_COLOUR[stripped] ?? { color: \"#555\", bg: \"#f0f0f0\" };\r\n}\r\n\r\nfunction StatusBadge({ label }: { label: string }) {\r\n  const { color, bg } = resolveColour(label);\r\n  return (\r\n    <Box sx={{ display: \"inline-flex\", alignItems: \"center\", px: \"7px\", py: \"2px\", borderRadius: \"4px\", backgroundColor: bg, whiteSpace: \"nowrap\" }}>\r\n      <Typography sx={{ fontSize: \"0.72rem\", fontWeight: 600, color, letterSpacing: \"0.02em\" }}>\r\n        {label.toUpperCase()}\r\n      </Typography>\r\n    </Box>\r\n  );\r\n}\r\n\r\nfunction StatusIconBadge({ label }: { label: string }) {\r\n  const key = label.toLowerCase().replace(/[^a-z]/g, \"\");\r\n  let icon: React.ReactNode;\r\n  if (key === \"complied\" || key === \"completed\" || key === \"pass\") {\r\n    icon = <CheckCircleOutlineIcon sx={{ fontSize: 15, color: \"#2e7d32\" }} />;\r\n  } else if (key === \"partial\") {\r\n    icon = <RemoveCircleOutlineIcon sx={{ fontSize: 15, color: \"#e65100\" }} />;\r\n  } else if (key === \"na\") {\r\n    icon = <RemoveCircleOutlineIcon sx={{ fontSize: 15, color: \"#757575\" }} />;\r\n  } else {\r\n    icon = <HighlightOffIcon sx={{ fontSize: 15, color: \"#c62828\" }} />;\r\n  }\r\n  return (\r\n    <Box sx={{ display: \"inline-flex\", alignItems: \"center\", gap: \"4px\" }}>\r\n      {icon}\r\n      <StatusBadge label={label} />\r\n    </Box>\r\n  );\r\n}\r\n\r\ninterface ProgressValue { score: number; max: number }\r\n\r\nfunction ProgressCell({ value, primary }: { value: ProgressValue; primary: string }) {\r\n  const pct = Math.min(Math.round((value.score / value.max) * 100), 100);\r\n  const barColor = pct < 80 ? \"#c62828\" : primary;\r\n  return (\r\n    <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 1, minWidth: 100 }}>\r\n      <LinearProgress variant=\"determinate\" value={pct} sx={{ flex: 1, height: 5, borderRadius: 3, backgroundColor: alpha(barColor, 0.12), \"& .MuiLinearProgress-bar\": { backgroundColor: barColor, borderRadius: 3 } }} />\r\n      <Typography sx={{ fontSize: \"0.68rem\", color: \"text.secondary\", minWidth: 28, textAlign: \"right\" }}>{pct}%</Typography>\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Shared styles ─────────────────────────────────────────────────────────────\r\n\r\nconst TH: SxProps<Theme> = { fontSize: \"0.72rem\", fontWeight: 700, color: \"text.secondary\", py: \"7px\", px: \"10px\", backgroundColor: \"#f5f7f8\", borderBottom: \"1px solid\", borderColor: \"divider\", whiteSpace: \"nowrap\" };\r\nconst TD: SxProps<Theme> = { fontSize: \"0.75rem\", color: \"text.primary\", py: \"6px\", px: \"10px\", borderBottom: \"1px solid\", borderColor: \"divider\", verticalAlign: \"middle\" };\r\n\r\nfunction SectionTitle({ children }: { children: React.ReactNode }) {\r\n  return (\r\n    <Typography sx={{ fontSize: \"0.78rem\", fontWeight: 700, color: \"text.primary\", mb: \"8px\", mt: \"4px\" }}>\r\n      {children}\r\n    </Typography>\r\n  );\r\n}\r\n\r\n// ─── Transcript bubbles (mirrors Transcript.tsx chat layout) ───────────────────\r\n\r\nfunction TranscriptBubbles({ text }: { text: string }) {\r\n  const lines = text.split(\"\\n\").filter((l) => l.trim().length > 0);\r\n  if (!lines.length) {\r\n    return <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\" }}>No transcript available.</Typography>;\r\n  }\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: \"6px\" }}>\r\n      {lines.map((line, idx) => {\r\n        const isPatient = line.trim().toLowerCase().startsWith(\"patient\");\r\n        const text = line.replace(/^\\s*(Patient|Agent)\\s*:\\s*/i, \"\");\r\n        return (\r\n          <Box key={idx} sx={{ display: \"flex\", justifyContent: isPatient ? \"flex-end\" : \"flex-start\", alignItems: \"flex-end\", gap: \"6px\" }}>\r\n            {!isPatient && <Avatar sx={{ width: 22, height: 22, fontSize: 12 }} />}\r\n            <Box\r\n              sx={(t) => ({\r\n                maxWidth: \"70%\",\r\n                px: \"10px\",\r\n                py: \"7px\",\r\n                borderRadius: isPatient ? \"8px 8px 0 8px\" : \"8px 8px 8px 0\",\r\n                backgroundColor: isPatient ? t.palette.primary.main : \"#fff\",\r\n                color: isPatient ? t.palette.common.white : \"#222\",\r\n                border: isPatient ? \"none\" : \"1px solid #e0e0e0\",\r\n                fontSize: \"0.78rem\",\r\n                lineHeight: 1.5,\r\n              })}\r\n            >\r\n              {text}\r\n            </Box>\r\n            {isPatient && <Avatar sx={{ width: 22, height: 22, fontSize: 12 }} />}\r\n          </Box>\r\n        );\r\n      })}\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Overview Tab ──────────────────────────────────────────────────────────────\r\n\r\nfunction OverviewTab({ data }: { data: NewAuditApiResponse }) {\r\n  const meta = data.Audit_Metadata ?? {};\r\n  const kvItems = [\r\n    { label: \"Hospital Name\", value: meta.Hospital_Name ?? \"N/A\" },\r\n    { label: \"Call Duration\", value: meta.Call_Duration ?? \"N/A\" },\r\n    { label: \"Department\", value: meta[\"Process/Department\"] ?? \"N/A\" },\r\n    { label: \"Agent Name\", value: meta.Agent_Name ?? \"N/A\" },\r\n    { label: \"Call Disposition\", value: meta.Call_Disposition ?? \"N/A\" },\r\n    { label: \"Employee ID\", value: meta.Employee_ID ?? \"N/A\" },\r\n    { label: \"Call Category\", value: meta.Call_Category ?? \"N/A\" },\r\n    { label: \"Team Leader\", value: meta.Team_Leader ?? \"N/A\" },\r\n    { label: \"Call Type\", value: meta.Call_Type ?? \"N/A\" },\r\n    { label: \"Auditor Name\", value: meta.Auditor_Name ?? \"N/A\" },\r\n    { label: \"Call Date & Time\", value: meta.Call_Date_Time ?? \"N/A\" },\r\n    { label: \"Language\", value: meta.Language ?? \"N/A\" },\r\n    { label: \"Recording ID\", value: meta.Recording_ID ?? \"N/A\" },\r\n  ];\r\n  const half = Math.ceil(kvItems.length / 2);\r\n  const col1 = kvItems.slice(0, half);\r\n  const col2 = kvItems.slice(half);\r\n\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2 }}>\r\n      {/* Audit Metadata */}\r\n      <Box>\r\n        <SectionTitle>Audit Metadata</SectionTitle>\r\n        <Box sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", overflow: \"hidden\", backgroundColor: \"background.paper\" }}>\r\n          <Box sx={{ display: \"flex\" }}>\r\n            {[col1, col2].map((chunk, ci) => (\r\n              <Box key={ci} sx={{ flex: \"1 1 240px\", minWidth: 0, borderRight: ci === 0 ? \"1px solid\" : \"none\", borderColor: \"divider\" }}>\r\n                {chunk.map((item, ii) => (\r\n                  <Box key={ii} sx={{ display: \"flex\", alignItems: \"baseline\", borderBottom: ii < chunk.length - 1 ? \"1px solid\" : \"none\", borderColor: \"divider\", px: \"10px\", py: \"6px\", gap: 1 }}>\r\n                    <Typography sx={{ fontSize: \"0.72rem\", color: \"text.secondary\", minWidth: 140, flexShrink: 0 }}>{item.label}</Typography>\r\n                    <Typography sx={{ fontSize: \"0.75rem\", color: \"text.primary\", fontWeight: 500 }}>\r\n                      {item.value}\r\n                    </Typography>\r\n                  </Box>\r\n                ))}\r\n              </Box>\r\n            ))}\r\n          </Box>\r\n        </Box>\r\n      </Box>\r\n\r\n      {/* Call Summary */}\r\n      <Box>\r\n        <SectionTitle>Call Summary</SectionTitle>\r\n        <Box sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", backgroundColor: \"background.paper\", px: \"14px\", py: \"10px\", maxHeight: 160, overflowY: \"auto\" }}>\r\n          <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\", lineHeight: 1.7 }}>\r\n            {data.Call_Summary ?? \"No summary available.\"}\r\n          </Typography>\r\n        </Box>\r\n      </Box>\r\n\r\n      {/* Call Transcription */}\r\n      <Box>\r\n        <SectionTitle>Call Transcription</SectionTitle>\r\n        <Box sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", backgroundColor: \"#f9f9f9\", px: \"14px\", py: \"12px\", maxHeight: 320, overflowY: \"auto\" }}>\r\n          <TranscriptBubbles text={data.transcript ?? \"\"} />\r\n        </Box>\r\n      </Box>\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Scorecard Tab ─────────────────────────────────────────────────────────────\r\n\r\nconst SCORECARD_PARAMS: Array<{ key: keyof QualityScorecard; label: string; defaultMax: number }> = [\r\n  { key: \"Opening_and_Greeting\", label: \"Opening & Greeting\", defaultMax: 10 },\r\n  { key: \"Verification_and_Authentication\", label: \"Verification & Authentication\", defaultMax: 10 },\r\n  { key: \"Communication_and_Soft_Skills\", label: \"Communication & Soft Skills\", defaultMax: 15 },\r\n  { key: \"Process_and_Workflow_Adherence\", label: \"Process & Workflow Adherence\", defaultMax: 20 },\r\n  { key: \"Resolution_Accuracy\", label: \"Resolution Accuracy\", defaultMax: 20 },\r\n  { key: \"Empathy_and_Patient_Assurance\", label: \"Empathy & Patient Assurance\", defaultMax: 10 },\r\n  { key: \"Call_Handling\", label: \"Call Handling\", defaultMax: 5 },\r\n  { key: \"CRM_Documentation_Alignment\", label: \"CRM Documentation Alignment\", defaultMax: 5 },\r\n  { key: \"Closing_and_Customer_Education\", label: \"Closing & Customer Education\", defaultMax: 5 },\r\n];\r\n\r\nfunction ScorecardTab({ data, primary }: { data: NewAuditApiResponse; primary: string }) {\r\n  const sc = data.Quality_Scorecard ?? {};\r\n  const summary = data.Executive_Audit_Summary ?? {};\r\n\r\n  const rawScore = sc.Total_Score ?? summary.Overall_Audit_Score_Percentage ?? 0;\r\n  const overallScore = typeof rawScore === \"string\" ? parseFloat(rawScore.replace(\"%\", \"\")) || 0 : rawScore;\r\n  const pct = Math.min(Math.round((overallScore / 100) * 100), 100);\r\n  const resultBadge = summary.Audit_Result ?? sc.Final_Rating ?? \"N/A\";\r\n\r\n  const metrics = [\r\n    { label: \"Audit Result\", value: summary.Audit_Result ?? \"N/A\" },\r\n    { label: \"First Call Resolution\", value: summary.First_Call_Resolution_FCR ?? \"N/A\" },\r\n    { label: \"Patient Experience\", value: summary.Customer_Experience ?? summary.Patient_Sentiment ?? \"N/A\" },\r\n    { label: \"Process Adherence\", value: summary.Process_Adherence ?? \"N/A\" },\r\n    { label: \"Effective Communication\", value: summary.Communication_Effectiveness ?? \"N/A\" },\r\n  ];\r\n\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2.5 }}>\r\n      {/* Overall score + metric cards */}\r\n      <Box sx={{ display: \"flex\", gap: 2, flexWrap: \"wrap\", alignItems: \"stretch\" }}>\r\n        <Box sx={{ display: \"flex\", flexDirection: \"column\", alignItems: \"center\", justifyContent: \"center\", border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", backgroundColor: \"background.paper\", px: 3, py: 2, minWidth: 140, gap: 0.5 }}>\r\n          <Typography sx={{ fontSize: \"0.72rem\", color: \"text.secondary\", fontWeight: 600, mb: 0.5, letterSpacing: \"0.04em\" }}>OVERALL SCORE</Typography>\r\n          <Box sx={{ display: \"flex\", alignItems: \"baseline\", gap: \"3px\" }}>\r\n            <Typography sx={{ fontSize: \"2.4rem\", fontWeight: 700, color: primary, lineHeight: 1 }}>{overallScore}</Typography>\r\n            <Typography sx={{ fontSize: \"0.85rem\", color: \"text.secondary\", fontWeight: 600 }}>/100</Typography>\r\n          </Box>\r\n          <Box sx={{ width: \"100%\", mt: 0.75 }}>\r\n            <LinearProgress variant=\"determinate\" value={pct} sx={{ height: 6, borderRadius: 3, backgroundColor: alpha(primary, 0.12), \"& .MuiLinearProgress-bar\": { backgroundColor: primary, borderRadius: 3 } }} />\r\n          </Box>\r\n          <Box sx={{ mt: 0.75 }}><StatusBadge label={resultBadge} /></Box>\r\n        </Box>\r\n        <Box sx={{ flex: 1, minWidth: 260, display: \"flex\", flexDirection: \"column\", gap: \"8px\", alignSelf: \"stretch\" }}>\r\n          <Box sx={{ flex: 1, display: \"grid\", gridTemplateColumns: \"repeat(3, 1fr)\", gap: \"8px\" }}>\r\n            {metrics.slice(0, 3).map((m) => (\r\n              <Box key={m.label} sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"6px\", backgroundColor: \"background.paper\", px: \"10px\", py: \"8px\", display: \"flex\", flexDirection: \"column\", alignItems: \"center\", justifyContent: \"center\", gap: \"6px\" }}>\r\n                <Typography sx={{ fontSize: \"0.72rem\", color: \"text.secondary\", lineHeight: 1.3, textAlign: \"center\" }}>{m.label}</Typography>\r\n                <StatusBadge label={m.value} />\r\n              </Box>\r\n            ))}\r\n          </Box>\r\n          <Box sx={{ flex: 1, display: \"grid\", gridTemplateColumns: \"repeat(3, 1fr)\", gap: \"8px\" }}>\r\n            {metrics.slice(3).map((m) => (\r\n              <Box key={m.label} sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"6px\", backgroundColor: \"background.paper\", px: \"10px\", py: \"8px\", display: \"flex\", flexDirection: \"column\", alignItems: \"center\", justifyContent: \"center\", gap: \"6px\" }}>\r\n                <Typography sx={{ fontSize: \"0.72rem\", color: \"text.secondary\", lineHeight: 1.3, textAlign: \"center\" }}>{m.label}</Typography>\r\n                <StatusBadge label={m.value} />\r\n              </Box>\r\n            ))}\r\n          </Box>\r\n        </Box>\r\n      </Box>\r\n\r\n      {/* Quality Scorecard table */}\r\n      <Box>\r\n        <SectionTitle>Quality Scorecard</SectionTitle>\r\n        <TableContainer sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", overflow: \"hidden\" }}>\r\n          <Table size=\"small\">\r\n            <TableHead>\r\n              <TableRow>\r\n                {[\r\n                  { label: \"Evaluation Parameter\", align: \"left\", minWidth: 180 },\r\n                  { label: \"Weightage\", align: \"center\", minWidth: 90 },\r\n                  { label: \"Score\", align: \"center\", minWidth: 80 },\r\n                  { label: \"\", align: \"left\", minWidth: 120 },\r\n                  { label: \"Remarks\", align: \"left\", minWidth: 160 },\r\n                ].map((col, i) => (\r\n                  <TableCell key={i} sx={{ ...TH, textAlign: col.align as any, minWidth: col.minWidth }}>{col.label}</TableCell>\r\n                ))}\r\n              </TableRow>\r\n            </TableHead>\r\n            <TableBody>\r\n              {SCORECARD_PARAMS.map((p) => {\r\n                const entry = sc[p.key] as ScorecardEntry | undefined;\r\n                const rawEntryScore = entry?.Score_Obtained;\r\n                const score = typeof rawEntryScore === \"string\" ? parseFloat(rawEntryScore) || 0 : (rawEntryScore ?? 0);\r\n                const max = entry?.Weightage ?? p.defaultMax;\r\n                return (\r\n                  <TableRow key={p.key}>\r\n                    <TableCell sx={{ ...TD }}>{p.label}</TableCell>\r\n                    <TableCell sx={{ ...TD, textAlign: \"center\" }}>{max}</TableCell>\r\n                    <TableCell sx={{ ...TD, textAlign: \"center\" }}>{rawEntryScore ?? \"—\"}</TableCell>\r\n                    <TableCell sx={{ ...TD }}><ProgressCell value={{ score, max }} primary={primary} /></TableCell>\r\n                    <TableCell sx={{ ...TD }}>{entry?.Remarks ?? \"—\"}</TableCell>\r\n                  </TableRow>\r\n                );\r\n              })}\r\n              <TableRow sx={{ backgroundColor: \"#f5f7f8\", \"& td\": { borderBottom: 0 } }}>\r\n                <TableCell sx={{ ...TD, fontWeight: 700 }}>Total Score</TableCell>\r\n                <TableCell sx={{ ...TD, textAlign: \"center\", fontWeight: 700 }}>100</TableCell>\r\n                <TableCell sx={{ ...TD, textAlign: \"center\", fontWeight: 700 }}>{overallScore}</TableCell>\r\n                <TableCell sx={{ ...TD }}><ProgressCell value={{ score: overallScore, max: 100 }} primary={primary} /></TableCell>\r\n                <TableCell sx={{ ...TD, fontWeight: 700 }}><StatusBadge label={sc.Final_Rating ?? resultBadge} /></TableCell>\r\n              </TableRow>\r\n            </TableBody>\r\n          </Table>\r\n        </TableContainer>\r\n      </Box>\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Audit Checklist Tab ───────────────────────────────────────────────────────\r\n\r\ninterface ChecklistRow { parameter: string; expectedStandard: string; status: string; remarks: string; qaObservation: string }\r\n\r\nconst OPENING_LABELS: Record<string, string> = { Standard_Greeting_Used: \"Standard Greeting Used\", Hospital_Name_Mentioned: \"Hospital Name Mentioned\", Agent_Introduction_Provided: \"Agent Introduction Provided\", Professional_Tone_Maintained: \"Professional Tone Maintained\" };\r\nconst OPENING_EXPECTED: Record<string, string> = { Standard_Greeting_Used: \"Agent must greet as per approved hospital script\", Hospital_Name_Mentioned: \"Mandatory hospital identification\", Agent_Introduction_Provided: \"Agent must introduce self\", Professional_Tone_Maintained: \"Warm and professional tone expected\" };\r\n\r\nconst VERIFICATION_LABELS: Record<string, string> = { Patient_Name_Captured: \"Patient Name Captured\", \"Existing_New_Patient_Validation\": \"Existing/New Patient Validation\", Registered_Mobile_Number_Verified: \"Registered Mobile Number Verified\", \"Secondary_Authentication_DOB_UHID\": \"Secondary Authentication (DOB/UHID)\" };\r\nconst VERIFICATION_EXPECTED: Record<string, string> = { Patient_Name_Captured: \"Mandatory for identification\", \"Existing_New_Patient_Validation\": \"Required for workflow routing\", Registered_Mobile_Number_Verified: \"Mandatory authentication step\", \"Secondary_Authentication_DOB_UHID\": \"Recommended compliance practice\" };\r\n\r\nconst COMM_LABELS: Record<string, string> = { Clarity_of_Speech: \"Clarity of Speech\", Active_Listening_Demonstrated: \"Active Listening Demonstrated\", Avoidance_of_Dead_Air: \"Avoidance of Dead Air\", Professional_Language_Usage: \"Professional Language Usage\", Empathy_Statements_Used: \"Empathy Statements Used\" };\r\nconst COMM_EXPECTED: Record<string, string> = { Clarity_of_Speech: \"Clear and understandable communication\", Active_Listening_Demonstrated: \"Agent should acknowledge caller inputs\", Avoidance_of_Dead_Air: \"Minimal silence during call\", Professional_Language_Usage: \"No slang/rude language\", Empathy_Statements_Used: \"Emotional acknowledgement expected\" };\r\n\r\nconst EMPATHY_LABELS: Record<string, string> = { Patient_Concern_Acknowledged: \"Patient Concern Acknowledged\", Empathy_Toward_Patient_Condition: \"Empathy Toward Patient Condition\", Severity_Red_Flag_Probing: \"Severity/Red Flag Probing\", Professional_Behaviour_Maintained: \"Professional Behaviour Maintained\" };\r\nconst EMPATHY_EXPECTED: Record<string, string> = { Patient_Concern_Acknowledged: \"Agent should acknowledge caller concern\", Empathy_Toward_Patient_Condition: \"Empathetic reassurance expected\", Severity_Red_Flag_Probing: \"Escalation probing recommended where applicable\", Professional_Behaviour_Maintained: \"Calm and respectful handling required\" };\r\n\r\nconst CALL_HANDLING_LABELS: Record<string, string> = { \"Placing the Call on Hold\": \"Placing the Call on Hold\", Resuming_After_Hold: \"Resuming After Hold\", Apologizing_for_Inconvenience: \"Apologizing for Inconvenience\", Offering_Further_Assistance: \"Offering Further Assistance\" };\r\nconst CALL_HANDLING_EXPECTED: Record<string, string> = { \"Placing the Call on Hold\": \"Inform customer before placing on hold\", Resuming_After_Hold: \"Thank customer for holding\", Apologizing_for_Inconvenience: \"Apologize for any delays\", Offering_Further_Assistance: \"Ask if further help is needed\" };\r\n\r\nconst CLOSURE_LABELS: Record<string, string> = { Additional_Assistance_Offered: \"Additional Assistance Offered\", Professional_Closing_Provided: \"Professional Closing Provided\", \"Wellness/Courtesy_Statement_Used\": \"Wellness/Courtesy Statement Used\" };\r\nconst CLOSURE_EXPECTED: Record<string, string> = { Additional_Assistance_Offered: \"Mandatory closure check\", Professional_Closing_Provided: \"Standard closure etiquette expected\", \"Wellness/Courtesy_Statement_Used\": \"Positive healthcare closure preferred\" };\r\n\r\nconst EXCLUDED_KEYS = new Set([\"Patient_Data_Handling\", \"Recontact_Information_Shared\"]);\r\n\r\nfunction obsRecordToRows(record: ObsRecord | undefined, labelMap: Record<string, string>, expectedMap: Record<string, string>): ChecklistRow[] {\r\n  return Object.entries(record ?? {})\r\n    .filter(([key]) => !EXCLUDED_KEYS.has(key))\r\n    .map(([key, val]) => ({\r\n      parameter: labelMap[key] ?? key.replace(/_/g, \" \"),\r\n      expectedStandard: expectedMap[key] ?? \"—\",\r\n      status: val.Status ?? \"N/A\",\r\n      remarks: val.Remarks ?? \"—\",\r\n      qaObservation: val.Observation_Impact ?? \"—\",\r\n    }));\r\n}\r\n\r\nfunction processWorkflowRows(groups: ChecklistGroup[] | undefined): ChecklistRow[] {\r\n  return (groups ?? []).flatMap((g) =>\r\n    (g?.items ?? []).map((item) => ({\r\n      parameter: item.parameter ?? \"—\",\r\n      expectedStandard: item.expectedStandard ?? \"—\",\r\n      status: item.status ?? \"N/A\",\r\n      remarks: item.remarks ?? \"—\",\r\n      qaObservation: item.qaObservation ?? \"—\",\r\n    })),\r\n  );\r\n}\r\n\r\nconst CHECKLIST_COLS = [\r\n  { key: \"parameter\", label: \"Audit Parameter\", minWidth: 180 },\r\n  { key: \"expectedStandard\", label: \"Expected Standard\", minWidth: 200 },\r\n  { key: \"status\", label: \"Status\", minWidth: 130 },\r\n  { key: \"remarks\", label: \"Remarks\", minWidth: 160 },\r\n  { key: \"qaObservation\", label: \"QA Observation / Impact\", minWidth: 180 },\r\n];\r\n\r\nfunction ChecklistTable({ title, rows }: { title: string; rows: ChecklistRow[] }) {\r\n  const visibleRows = rows;\r\n  if (!visibleRows.length) return null;\r\n  return (\r\n    <Box>\r\n      <SectionTitle>{title}</SectionTitle>\r\n      <TableContainer sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", overflow: \"hidden\" }}>\r\n        <Table size=\"small\">\r\n          <TableHead>\r\n            <TableRow>\r\n              {CHECKLIST_COLS.map((col) => (\r\n                <TableCell key={col.key} sx={{ ...TH, minWidth: col.minWidth }}>{col.label}</TableCell>\r\n              ))}\r\n            </TableRow>\r\n          </TableHead>\r\n          <TableBody>\r\n            {visibleRows.map((row, ri) => (\r\n              <TableRow key={ri} sx={{ \"&:last-child td\": { borderBottom: 0 } }}>\r\n                <TableCell sx={{ ...TD }}>{row.parameter}</TableCell>\r\n                <TableCell sx={{ ...TD }}>{row.expectedStandard}</TableCell>\r\n                <TableCell sx={{ ...TD }}><StatusIconBadge label={row.status} /></TableCell>\r\n                <TableCell sx={{ ...TD }}>{row.remarks}</TableCell>\r\n                <TableCell sx={{ ...TD }}>{row.qaObservation}</TableCell>\r\n              </TableRow>\r\n            ))}\r\n          </TableBody>\r\n        </Table>\r\n      </TableContainer>\r\n    </Box>\r\n  );\r\n}\r\n\r\nfunction DispositionFrameworkTable({ data }: { data: NewAuditApiResponse }) {\r\n  const rows = (data.Disposition_Based_Quality_Framework ?? []).flatMap((df) =>\r\n    (df?.frameworks ?? []).map((fw) => ({\r\n      dispositionType: df.dispositionType ?? \"—\",\r\n      expectedFramework: fw.expectedFramework ?? \"—\",\r\n      status: fw.status ?? \"N/A\",\r\n      remarks: fw.remarks ?? \"—\",\r\n    })),\r\n  ).filter((r) => r.expectedFramework.toLowerCase().trim() !== \"clinical sensitivity handling\");\r\n\r\n  if (!rows.length) {\r\n    return <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\" }}>No disposition framework data available.</Typography>;\r\n  }\r\n\r\n  return (\r\n    <Box>\r\n      <SectionTitle>Disposition-Based Quality Framework</SectionTitle>\r\n      <TableContainer sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", overflow: \"hidden\" }}>\r\n        <Table size=\"small\">\r\n          <TableHead>\r\n            <TableRow>\r\n              {[\r\n                { label: \"Disposition Type\", minWidth: 160 },\r\n                { label: \"Expected Framework\", minWidth: 200 },\r\n                { label: \"Status\", minWidth: 120 },\r\n                { label: \"Remarks\", minWidth: 160 },\r\n              ].map((col, i) => (\r\n                <TableCell key={i} sx={{ ...TH, minWidth: col.minWidth }}>{col.label}</TableCell>\r\n              ))}\r\n            </TableRow>\r\n          </TableHead>\r\n          <TableBody>\r\n            {rows.map((row, ri) => (\r\n              <TableRow key={ri} sx={{ \"&:last-child td\": { borderBottom: 0 } }}>\r\n                <TableCell sx={{ ...TD }}>{row.dispositionType}</TableCell>\r\n                <TableCell sx={{ ...TD }}>{row.expectedFramework}</TableCell>\r\n                <TableCell sx={{ ...TD }}><StatusIconBadge label={row.status} /></TableCell>\r\n                <TableCell sx={{ ...TD }}>{row.remarks}</TableCell>\r\n              </TableRow>\r\n            ))}\r\n          </TableBody>\r\n        </Table>\r\n      </TableContainer>\r\n    </Box>\r\n  );\r\n}\r\n\r\nfunction AuditChecklistContent({ data }: { data: NewAuditApiResponse }) {\r\n  const obs = data.Section_Wise_Audit_Observations_Checklist ?? {};\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2 }}>\r\n      <DispositionFrameworkTable data={data} />\r\n      <ChecklistTable title=\"Opening & Greeting\" rows={obsRecordToRows(obs.Opening_and_Greeting, OPENING_LABELS, OPENING_EXPECTED)} />\r\n      <ChecklistTable title=\"Verification & Authentication\" rows={obsRecordToRows(obs.Verification_and_Authentication, VERIFICATION_LABELS, VERIFICATION_EXPECTED)} />\r\n      <ChecklistTable title=\"Communication Effectiveness\" rows={obsRecordToRows(obs.Communication_and_Soft_Skills, COMM_LABELS, COMM_EXPECTED)} />\r\n      <ChecklistTable title=\"Process & Workflow Adherence\" rows={processWorkflowRows(obs.Process_and_Workflow_Adherence)} />\r\n      <ChecklistTable title=\"Empathy & Patient Assurance\" rows={obsRecordToRows(obs.Empathy_and_Patient_Assurance, EMPATHY_LABELS, EMPATHY_EXPECTED)} />\r\n      <ChecklistTable title=\"Call Handling\" rows={obsRecordToRows(obs.Call_Handling, CALL_HANDLING_LABELS, CALL_HANDLING_EXPECTED)} />\r\n      <ChecklistTable title=\"Call Closure & Customer Education\" rows={obsRecordToRows(obs.Call_Closure_and_Customer_Education, CLOSURE_LABELS, CLOSURE_EXPECTED)} />\r\n    </Box>\r\n  );\r\n}\r\n\r\nfunction AuditChecklistTab({ data, primary: _primary }: { data: NewAuditApiResponse; primary: string }) {\r\n  const [view, setView] = useState<\"overview\" | \"detailed\">(\"overview\");\r\n  const obs = data.Section_Wise_Audit_Observations_Checklist ?? {};\r\n\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2 }}>\r\n      <Box sx={{ display: \"flex\", justifyContent: \"flex-start\" }}>\r\n        <ToggleButtonGroup\r\n          value={view}\r\n          exclusive\r\n          onChange={(_, v) => v && setView(v)}\r\n          size=\"small\"\r\n          sx={{\r\n            \"& .MuiToggleButton-root\": {\r\n              fontSize: \"0.72rem\",\r\n              fontWeight: 600,\r\n              textTransform: \"none\",\r\n              px: 1.5,\r\n              py: \"4px\",\r\n              border: \"1px solid\",\r\n              borderColor: \"divider\",\r\n              color: \"text.secondary\",\r\n              \"&.Mui-selected\": { backgroundColor: _primary, color: \"#fff\", borderColor: _primary, \"&:hover\": { backgroundColor: _primary } },\r\n            },\r\n          }}\r\n        >\r\n          <ToggleButton value=\"overview\">Overview</ToggleButton>\r\n          <ToggleButton value=\"detailed\">Detailed</ToggleButton>\r\n        </ToggleButtonGroup>\r\n      </Box>\r\n\r\n      {view === \"overview\" && <DispositionFrameworkTable data={data} />}\r\n\r\n      {view === \"detailed\" && (\r\n        <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2 }}>\r\n          <ChecklistTable title=\"Opening & Greeting\" rows={obsRecordToRows(obs.Opening_and_Greeting, OPENING_LABELS, OPENING_EXPECTED)} />\r\n          <ChecklistTable title=\"Verification & Authentication\" rows={obsRecordToRows(obs.Verification_and_Authentication, VERIFICATION_LABELS, VERIFICATION_EXPECTED)} />\r\n          <ChecklistTable title=\"Communication Effectiveness\" rows={obsRecordToRows(obs.Communication_and_Soft_Skills, COMM_LABELS, COMM_EXPECTED)} />\r\n          <ChecklistTable title=\"Process & Workflow Adherence\" rows={processWorkflowRows(obs.Process_and_Workflow_Adherence)} />\r\n          <ChecklistTable title=\"Empathy & Patient Assurance\" rows={obsRecordToRows(obs.Empathy_and_Patient_Assurance, EMPATHY_LABELS, EMPATHY_EXPECTED)} />\r\n          <ChecklistTable title=\"Call Handling\" rows={obsRecordToRows(obs.Call_Handling, CALL_HANDLING_LABELS, CALL_HANDLING_EXPECTED)} />\r\n          <ChecklistTable title=\"Call Closure & Customer Education\" rows={obsRecordToRows(obs.Call_Closure_and_Customer_Education, CLOSURE_LABELS, CLOSURE_EXPECTED)} />\r\n        </Box>\r\n      )}\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Root Cause Analysis Tab ───────────────────────────────────────────────────\r\n\r\nfunction RootCauseAnalysisTab({ data, primary }: { data: NewAuditApiResponse; primary: string }) {\r\n  const rcaRows = data.Root_Cause_Analysis ?? [];\r\n  const rec = data.Auditor_Recommendation ?? {};\r\n\r\n  return (\r\n    <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 2 }}>\r\n      <Box>\r\n        <SectionTitle>Root Cause Analysis</SectionTitle>\r\n        {rcaRows.length > 0 ? (\r\n          <TableContainer sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", overflow: \"hidden\" }}>\r\n            <Table size=\"small\">\r\n              <TableHead>\r\n                <TableRow>\r\n                  {[{ label: \"Observation\", minWidth: 180 }, { label: \"Root Cause\", minWidth: 200 }, { label: \"Impact\", minWidth: 200 }, { label: \"Severity\", minWidth: 90 }].map((col, i) => (\r\n                    <TableCell key={i} sx={{ ...TH, minWidth: col.minWidth }}>{col.label}</TableCell>\r\n                  ))}\r\n                </TableRow>\r\n              </TableHead>\r\n              <TableBody>\r\n                {rcaRows.map((row, ri) => (\r\n                  <TableRow key={ri} sx={{ \"&:last-child td\": { borderBottom: 0 } }}>\r\n                    <TableCell sx={{ ...TD }}>{row.Observation ?? \"—\"}</TableCell>\r\n                    <TableCell sx={{ ...TD }}>{row.Root_Cause ?? \"—\"}</TableCell>\r\n                    <TableCell sx={{ ...TD }}>{row.Impact ?? \"—\"}</TableCell>\r\n                    <TableCell sx={{ ...TD, textAlign: \"center\" }}>{row.Severity ? <StatusBadge label={row.Severity} /> : \"—\"}</TableCell>\r\n                  </TableRow>\r\n                ))}\r\n              </TableBody>\r\n            </Table>\r\n          </TableContainer>\r\n        ) : (\r\n          <Box sx={{ border: \"1px solid\", borderColor: \"divider\", borderRadius: \"8px\", px: \"14px\", py: \"10px\", backgroundColor: \"background.paper\" }}>\r\n            <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\" }}>No significant root causes identified for this interaction.</Typography>\r\n          </Box>\r\n        )}\r\n      </Box>\r\n\r\n      {(toStringArray(rec.Key_Strengths).length > 0 || toStringArray(rec.Improvement_Areas).length > 0) && (\r\n        <Box>\r\n          <SectionTitle>Auditor's Recommendation</SectionTitle>\r\n          <Box sx={{ display: \"flex\", gap: 2, flexWrap: \"wrap\" }}>\r\n            {[\r\n              { title: \"Key Strengths\", items: toStringArray(rec.Key_Strengths), color: \"#2e7d32\" },\r\n              { title: \"Improvement Areas\", items: toStringArray(rec.Improvement_Areas), color: \"#e65100\" },\r\n            ].filter((g) => (g.items?.length ?? 0) > 0).map((g) => (\r\n              <Box key={g.title} sx={{ flex: \"1 1 200px\", border: \"1px solid\", borderColor: \"divider\", borderRadius: \"6px\", backgroundColor: \"background.paper\", px: \"14px\", py: \"10px\" }}>\r\n                <Typography sx={{ fontSize: \"0.78rem\", fontWeight: 600, color: \"text.primary\", mb: \"8px\" }}>{g.title}</Typography>\r\n                {g.items?.map((item, ii) => (\r\n                  <Box key={ii} sx={{ display: \"flex\", alignItems: \"flex-start\", gap: \"7px\", mb: \"5px\" }}>\r\n                    <Box sx={{ width: 5, height: 5, borderRadius: \"50%\", backgroundColor: g.color, mt: \"5px\", flexShrink: 0 }} />\r\n                    <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\", lineHeight: 1.5 }}>{item}</Typography>\r\n                  </Box>\r\n                ))}\r\n              </Box>\r\n            ))}\r\n          </Box>\r\n        </Box>\r\n      )}\r\n\r\n      {data.Final_Auditor_Remarks && (\r\n        <Box sx={{ border: \"1px solid\", borderLeft: \"3px solid\", borderColor: \"divider\", borderLeftColor: primary, borderRadius: \"6px\", px: \"14px\", py: \"10px\", backgroundColor: alpha(primary, 0.04) }}>\r\n          <Typography sx={{ fontSize: \"0.78rem\", fontWeight: 600, color: primary, mb: \"6px\" }}>Final Auditor Remarks</Typography>\r\n          <Typography sx={{ fontSize: \"0.75rem\", color: \"text.secondary\", lineHeight: 1.6 }}>{data.Final_Auditor_Remarks}</Typography>\r\n        </Box>\r\n      )}\r\n    </Box>\r\n  );\r\n}\r\n\r\n// ─── Static tabs ───────────────────────────────────────────────────────────────\r\n\r\nconst STATIC_TABS = [\r\n  { id: \"overview\", label: \"Overview\" },\r\n  { id: \"scorecard\", label: \"Scorecard\" },\r\n  { id: \"checklist\", label: \"Audit Checklist\" },\r\n  { id: \"rca\", label: \"Root Cause Analysis\" },\r\n];\r\n\r\n// ─── Data hook ─────────────────────────────────────────────────────────────────\r\n\r\nfunction useAuditReportData(callUuid?: string, active = true) {\r\n  const [activeTab, setActiveTab] = useState(0);\r\n  const [apiData, setApiData] = useState<NewAuditApiResponse | null>(null);\r\n  const [auditLoading, setAuditLoading] = useState(false);\r\n  const [auditError, setAuditError] = useState<string | null>(null);\r\n\r\n  useEffect(() => {\r\n    setApiData(null);\r\n    setAuditError(null);\r\n    setActiveTab(0);\r\n\r\n    if (!active || !callUuid) return;\r\n\r\n    let cancelled = false;\r\n    setAuditLoading(true);\r\n    axiosInstance\r\n      .get<NewAuditApiResponse>(END_POINT.CALLSAGE_AUDIT(callUuid))\r\n      .then((res) => { if (!cancelled) setApiData(res.data); })\r\n      .catch((err: any) => {\r\n        if (!cancelled) setAuditError(err?.response?.data?.message ?? err?.message ?? \"Failed to generate audit report\");\r\n      })\r\n      .finally(() => { if (!cancelled) setAuditLoading(false); });\r\n    return () => { cancelled = true; };\r\n  }, [active, callUuid]);\r\n\r\n  return { activeTab, setActiveTab, apiData, auditLoading, auditError };\r\n}\r\n\r\n// ─── Print layout ──────────────────────────────────────────────────────────────\r\n\r\nconst PRINT_ROOT_ID = \"audit-report-print-root\";\r\n\r\nconst PRINT_STYLES = (\r\n  <GlobalStyles\r\n    styles={{\r\n      [`#${PRINT_ROOT_ID}`]: { position: \"absolute\", width: \"1px\", height: \"1px\", overflow: \"hidden\", clip: \"rect(0 0 0 0)\", clipPath: \"inset(50%)\", whiteSpace: \"nowrap\", pointerEvents: \"none\" },\r\n      \"@media print\": {\r\n        \"body *\": { visibility: \"hidden\" },\r\n        [`#${PRINT_ROOT_ID}`]: { visibility: \"visible\", position: \"absolute\", top: 0, left: 0, width: \"100%\", height: \"auto\", overflow: \"visible\", clip: \"auto\", clipPath: \"none\", whiteSpace: \"normal\", padding: \"0 8mm\", boxSizing: \"border-box\" },\r\n        [`#${PRINT_ROOT_ID} *`]: { visibility: \"visible\", printColorAdjust: \"exact\", WebkitPrintColorAdjust: \"exact\" } as React.CSSProperties,\r\n      },\r\n    }}\r\n  />\r\n);\r\n\r\n// ─── Inner component (shared by dialog + full-page) ───────────────────────────\r\n\r\ninterface AuditReportInnerProps {\r\n  callUuid?: string;\r\n  active?: boolean;\r\n  primary: string;\r\n  onClose?: () => void;\r\n  onMaximize?: () => void;\r\n}\r\n\r\nfunction buildHeaderBadges(data: NewAuditApiResponse): Array<{ label: string; value: string; asBadge?: boolean }> {\r\n  const sc = data.Quality_Scorecard ?? {};\r\n  const summary = data.Executive_Audit_Summary ?? {};\r\n  const meta = data.Audit_Metadata ?? {};\r\n  return [\r\n    { label: \"Call Disposition\", value: meta.Call_Disposition ?? \"N/A\" },\r\n    { label: \"Result\", value: summary.Audit_Result ?? \"N/A\", asBadge: true },\r\n    { label: \"Score\", value: `${sc.Total_Score ?? summary.Overall_Audit_Score_Percentage ?? 0}/100` },\r\n  ];\r\n}\r\n\r\nfunction AuditReportInner({ callUuid, active = true, primary, onClose, onMaximize }: AuditReportInnerProps) {\r\n  const { activeTab, setActiveTab, apiData, auditLoading, auditError } = useAuditReportData(callUuid, active);\r\n\r\n  const headerBadges = apiData ? buildHeaderBadges(apiData) : [];\r\n  const subtitle = apiData\r\n    ? [apiData.Audit_Metadata?.Agent_Name, apiData.Audit_Metadata?.Hospital_Name, apiData.Audit_Metadata?.Call_Date_Time].filter(Boolean).join(\" · \") || undefined\r\n    : undefined;\r\n\r\n  const iconButtonSx = {\r\n    flexShrink: 0, width: 28, height: 28, borderRadius: \"6px\", backgroundColor: \"action.hover\", color: \"text.secondary\",\r\n    \"&:hover\": { backgroundColor: \"action.selected\", color: \"text.primary\" },\r\n    transition: \"all 0.15s ease\",\r\n  } as const;\r\n\r\n  function renderTab() {\r\n    if (!apiData) return null;\r\n    switch (activeTab) {\r\n      case 0: return <OverviewTab data={apiData} />;\r\n      case 1: return <ScorecardTab data={apiData} primary={primary} />;\r\n      case 2: return <AuditChecklistTab data={apiData} primary={primary} />;\r\n      case 3: return <RootCauseAnalysisTab data={apiData} primary={primary} />;\r\n      default: return null;\r\n    }\r\n  }\r\n\r\n  return (\r\n    <>\r\n      {PRINT_STYLES}\r\n      {createPortal(\r\n        <div id={PRINT_ROOT_ID}>\r\n          <Box sx={{ mb: 2.5, pb: 1.5, borderBottom: \"2px solid\", borderColor: \"divider\" }}>\r\n            <Typography sx={{ fontSize: \"1.2rem\", fontWeight: 700, color: \"text.primary\" }}>Audit Report</Typography>\r\n            {subtitle && <Typography sx={{ fontSize: \"0.8rem\", color: \"text.secondary\", mt: \"4px\" }}>{subtitle}</Typography>}\r\n          </Box>\r\n          {apiData && (\r\n            <Box sx={{ display: \"flex\", flexDirection: \"column\", gap: 3 }}>\r\n              <OverviewTab data={apiData} />\r\n              <ScorecardTab data={apiData} primary={primary} />\r\n              <Box>\r\n                <SectionTitle>Audit Checklist</SectionTitle>\r\n                <AuditChecklistContent data={apiData} />\r\n              </Box>\r\n              <RootCauseAnalysisTab data={apiData} primary={primary} />\r\n            </Box>\r\n          )}\r\n        </div>,\r\n        document.body,\r\n      )}\r\n\r\n      {/* Title bar */}\r\n      <Box sx={{ px: { xs: 2, md: 2.5 }, py: \"12px\", display: \"flex\", alignItems: \"flex-start\", justifyContent: \"space-between\", gap: 1, borderBottom: \"1px solid\", borderColor: \"divider\", flexShrink: 0 }}>\r\n        <Box sx={{ minWidth: 0 }}>\r\n          <Typography sx={{ fontWeight: 700, fontSize: { xs: \"1rem\", sm: \"1.2rem\" }, color: \"text.primary\", lineHeight: 1.3 }}>Audit Report</Typography>\r\n          {subtitle && <Typography sx={{ fontSize: \"0.78rem\", color: \"text.secondary\", mt: \"3px\" }}>{subtitle}</Typography>}\r\n        </Box>\r\n        <Box sx={{ display: \"flex\", alignItems: \"center\", gap: 0.75, flexShrink: 0 }}>\r\n          {onMaximize && (\r\n            <IconButton size=\"small\" onClick={onMaximize} title=\"Open in new tab\" sx={iconButtonSx}>\r\n              <LaunchIcon sx={{ fontSize: 14 }} />\r\n            </IconButton>\r\n          )}\r\n          {onClose && (\r\n            <IconButton size=\"small\" onClick={onClose} title=\"Close\" sx={iconButtonSx}>\r\n              <CloseIcon sx={{ fontSize: 15 }} />\r\n            </IconButton>\r\n          )}\r\n        </Box>\r\n      </Box>\r\n\r\n      {/* Header badges */}\r\n      {headerBadges.length > 0 && (\r\n        <Box sx={{ px: { xs: 2, md: 2.5 }, py: \"8px\", display: \"flex\", alignItems: \"center\", gap: \"8px\", flexWrap: \"wrap\", borderBottom: \"1px solid\", borderColor: \"divider\", backgroundColor: \"#f5f7f8\", flexShrink: 0 }}>\r\n          {headerBadges.map((badge, i) =>\r\n            badge.asBadge ? (\r\n              <StatusBadge key={i} label={badge.value} />\r\n            ) : (\r\n              <Box key={i} sx={{ display: \"flex\", alignItems: \"center\", gap: \"5px\", px: \"9px\", height: 26, border: \"1px solid\", borderColor: \"divider\", borderRadius: \"5px\", backgroundColor: \"background.paper\" }}>\r\n                <Box sx={{ width: 5, height: 5, borderRadius: \"50%\", backgroundColor: primary, flexShrink: 0 }} />\r\n                <Typography sx={{ fontSize: \"0.72rem\", color: \"text.secondary\", whiteSpace: \"nowrap\" }}>\r\n                  <Box component=\"span\" sx={{ fontWeight: 600, color: \"text.primary\", mr: \"3px\" }}>{badge.label}:</Box>\r\n                  {badge.value}\r\n                </Typography>\r\n              </Box>\r\n            ),\r\n          )}\r\n        </Box>\r\n      )}\r\n\r\n      {/* Static tabs */}\r\n      <Box sx={{ borderBottom: \"1px solid\", borderColor: \"divider\", backgroundColor: \"background.paper\", flexShrink: 0 }}>\r\n        <Tabs\r\n          value={activeTab}\r\n          onChange={(_, v) => setActiveTab(v)}\r\n          variant=\"scrollable\"\r\n          scrollButtons=\"auto\"\r\n          sx={{\r\n            minHeight: 40,\r\n            px: { xs: 1, md: 2 },\r\n            \"& .MuiTab-root\": { fontSize: \"0.78rem\", fontWeight: 600, minHeight: 40, textTransform: \"none\", color: \"text.secondary\", py: 0, px: 1.5, \"&.Mui-selected\": { color: primary } },\r\n            \"& .MuiTabs-indicator\": { backgroundColor: primary, height: 2 },\r\n          }}\r\n        >\r\n          {STATIC_TABS.map((tab) => (\r\n            <Tab key={tab.id} label={tab.label} disableRipple />\r\n          ))}\r\n        </Tabs>\r\n      </Box>\r\n\r\n      {/* Tab content */}\r\n      <Box sx={{ flex: 1, overflow: \"auto\", px: { xs: 2, md: 2.5 }, py: 2 }}>\r\n        {auditLoading && (\r\n          <Box sx={{ display: \"flex\", justifyContent: \"center\", alignItems: \"center\", py: 6 }}>\r\n            <CircularProgress size={32} />\r\n          </Box>\r\n        )}\r\n        {!auditLoading && auditError && (\r\n          <Alert severity=\"warning\" sx={{ mb: 2, fontSize: \"0.78rem\" }}>{auditError}</Alert>\r\n        )}\r\n        {!auditLoading && !auditError && !apiData && (\r\n          <Box sx={{ display: \"flex\", justifyContent: \"center\", alignItems: \"center\", py: 6 }}>\r\n            <Typography sx={{ fontSize: \"0.78rem\", color: \"text.secondary\" }}>No audit data available.</Typography>\r\n          </Box>\r\n        )}\r\n        {!auditLoading && apiData && renderTab()}\r\n      </Box>\r\n    </>\r\n  );\r\n}\r\n\r\n// ─── \"Open in new tab\" URL resolver (host-configurable) ─────────────────────────\r\n//\r\n// The maximize button opens the full-page audit report in a new browser tab.\r\n// This SDK runs inside different host apps that may mount the audit-report route\r\n// at a different path, behind a router `basename`, or with hash routing — so the\r\n// host decides how that URL is built. The default targets a ROOT-level\r\n// \"/audit-report/:callUuid\" route (what ahs-cti-ui registers); a host that mounts\r\n// the route elsewhere should call `setAuditReportUrlResolver` once at startup.\r\n\r\n/** Builds the URL the maximize button opens for a given call. */\r\nexport type AuditReportUrlResolver = (callUuid: string) => string;\r\n\r\nlet auditReportUrlResolver: AuditReportUrlResolver = (callUuid) =>\r\n  `/audit-report/${encodeURIComponent(callUuid)}`;\r\n\r\n/**\r\n * Configure how the audit-report maximize button builds its new-tab URL.\r\n * Call once during host-app startup, alongside registering the route that\r\n * renders `SDKPages.AuditReportPage`.\r\n *\r\n * @example\r\n * // Route registered at \"/reports/audit-report/:callUuid\":\r\n * setAuditReportUrlResolver((id) => `/reports/audit-report/${encodeURIComponent(id)}`);\r\n * // Hash router:\r\n * setAuditReportUrlResolver((id) => `/#/audit-report/${encodeURIComponent(id)}`);\r\n */\r\nexport function setAuditReportUrlResolver(resolver: AuditReportUrlResolver): void {\r\n  auditReportUrlResolver = resolver;\r\n}\r\n\r\n// ─── Public exports ────────────────────────────────────────────────────────────\r\n\r\ninterface AuditReportDialogProps {\r\n  open: boolean;\r\n  onClose: () => void;\r\n  width?: string;\r\n  rowData?: CdrRecordResponse;\r\n  /**\r\n   * Per-instance override of the maximize behaviour. When provided it takes\r\n   * precedence over the globally-configured resolver — useful for in-app\r\n   * navigation instead of opening a new tab.\r\n   */\r\n  onMaximize?: (callUuid: string) => void;\r\n}\r\n\r\n/**\r\n * Audit report shown in a modal dialog. The maximize button opens the same\r\n * report full-screen in a new browser tab. The URL is built by the\r\n * host-configured resolver (see `setAuditReportUrlResolver`).\r\n */\r\nexport default function AuditReportDialog({ open, onClose, width = \"80vw\", rowData, onMaximize }: AuditReportDialogProps) {\r\n  const theme = useTheme();\r\n  const primary = theme.palette.primary.main;\r\n  const callUuid = rowData?.callUuid;\r\n\r\n  const handleMaximize = () => {\r\n    if (!callUuid) return;\r\n    if (onMaximize) {\r\n      onMaximize(callUuid);\r\n      return;\r\n    }\r\n    // NOTE: open WITHOUT \"noopener\" so the new tab inherits a copy of this\r\n    // tab's sessionStorage (auth session + API token live there) — otherwise\r\n    // the new tab boots logged-out.\r\n    window.open(auditReportUrlResolver(callUuid), \"_blank\");\r\n  };\r\n\r\n  return (\r\n    <Dialog\r\n      open={open}\r\n      onClose={(_e, reason) => { if (reason !== 'backdropClick') onClose(); }}\r\n      fullWidth\r\n      slotProps={{\r\n        paper: {\r\n          sx: { width, 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