agentnet 0.0.1 → 0.0.2

package/examples/customer-support/agents.yaml

@@ -0,0 +1,457 @@
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: triageAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+        acceptedNetworks: 
+          - "customerSupport.*"
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are a customer support triage agent. Your role is to:
+      1. Greet customers professionally and warmly
+      2. Understand their query or issue
+      3. Categorize their inquiry accurately
+      4. Route them to the appropriate specialized agent
+      
+      Categories include:
+      - Product questions (features, specs, compatibility)
+      - Technical issues (setup problems, bugs, troubleshooting)
+      - Billing concerns (payments, subscriptions, refunds)
+      - Complex issues requiring special attention
+      
+      Make the customer feel heard and ensure their issue is sent to the right specialist.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: categorizeQuery
+      description: Analyze a customer query and determine its category
+      parameters:
+        type: object
+        properties:
+          query:
+            type: string
+            description: The customer's full query or issue description
+        required:
+          - query
+    
+    - name: routeToAgent
+      description: Route the customer to the appropriate specialized agent
+      parameters:
+        type: object
+        properties:
+          category:
+            type: string
+            description: The category of the customer's query (product, technical, billing, complex)
+          queryId:
+            type: string
+            description: Unique identifier for this customer query
+          customerInfo:
+            type: object
+            description: Customer information if available
+        required:
+          - category
+          - queryId
+
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: productAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are a product specialist agent in customer support. Your role is to:
+      1. Answer questions about product features and specifications
+      2. Explain product compatibility with other systems
+      3. Help customers understand product capabilities
+      4. Suggest the right product based on customer needs
+      
+      Be knowledgeable, accurate, and helpful. If a question falls outside your expertise,
+      suggest routing to a more appropriate agent.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: getProductInfo
+      description: Retrieve information about a specific product
+      parameters:
+        type: object
+        properties:
+          productId:
+            type: string
+            description: The ID of the product to get information about
+          infoType:
+            type: string
+            description: The type of information needed (specs, features, compatibility)
+        required:
+          - productId
+    
+    - name: compareProducts
+      description: Compare features between multiple products
+      parameters:
+        type: object
+        properties:
+          productIds:
+            type: array
+            items:
+              type: string
+            description: Array of product IDs to compare
+        required:
+          - productIds
+  
+  discoverySchemas:
+    - name: product_agent_query
+      description: Handle product-related customer inquiries
+      parameters:
+        type: object
+        properties:
+          question:
+            type: string
+            description: The customer's product-related question
+          productContext:
+            type: object
+            description: Additional context about the products being discussed
+        required:
+          - question
+
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: technicalAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are a technical support specialist agent. Your role is to:
+      1. Help troubleshoot technical issues with products
+      2. Guide customers through setup and configuration
+      3. Diagnose problems and suggest solutions
+      4. Provide step-by-step technical instructions
+      
+      Be patient, thorough, and explain technical concepts clearly. If an issue is 
+      particularly complex, consider escalating to the escalation agent.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: troubleshootIssue
+      description: Analyze a technical issue and provide troubleshooting steps
+      parameters:
+        type: object
+        properties:
+          issueDescription:
+            type: string
+            description: Description of the technical issue
+          productId:
+            type: string
+            description: The ID of the product having issues
+          systemInfo:
+            type: object
+            description: Customer's system information if available
+        required:
+          - issueDescription
+    
+    - name: checkKnownIssues
+      description: Check if the reported issue matches any known issues
+      parameters:
+        type: object
+        properties:
+          symptoms:
+            type: array
+            items:
+              type: string
+            description: List of symptoms or error messages
+          productId:
+            type: string
+            description: The ID of the product
+        required:
+          - symptoms
+  
+  discoverySchemas:
+    - name: technical_agent_query
+      description: Handle technical support issues and troubleshooting
+      parameters:
+        type: object
+        properties:
+          issue:
+            type: string
+            description: Description of the technical issue
+          productInfo:
+            type: object
+            description: Information about the product having issues
+        required:
+          - issue
+
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: billingAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are a billing and accounts specialist agent. Your role is to:
+      1. Help with payment-related inquiries
+      2. Address subscription concerns
+      3. Process refund requests
+      4. Explain billing policies and procedures
+      
+      Be accurate, discreet, and helpful with financial matters. Maintain customer privacy
+      and security when discussing account details.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: getAccountInfo
+      description: Retrieve a customer's account information
+      parameters:
+        type: object
+        properties:
+          customerId:
+            type: string
+            description: The customer's unique identifier
+          infoType:
+            type: string
+            description: Type of account info needed (payment history, subscription details, etc.)
+        required:
+          - customerId
+    
+    - name: processRefund
+      description: Process a refund request
+      parameters:
+        type: object
+        properties:
+          orderId:
+            type: string
+            description: The order ID for the purchase to be refunded
+          reason:
+            type: string
+            description: Reason for the refund request
+          fullRefund:
+            type: boolean
+            description: Whether a full or partial refund is requested
+        required:
+          - orderId
+          - reason
+  
+  discoverySchemas:
+    - name: billing_agent_query
+      description: Handle billing, payment, and subscription inquiries
+      parameters:
+        type: object
+        properties:
+          question:
+            type: string
+            description: The customer's billing-related question
+          accountContext:
+            type: object
+            description: Additional context about the customer's account
+        required:
+          - question
+
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: escalationAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are an escalation specialist agent for complex support issues. Your role is to:
+      1. Handle difficult or unique customer problems
+      2. Address issues that couldn't be resolved by other agents
+      3. Provide specialized expertise for complex scenarios
+      4. Coordinate with multiple teams when necessary
+      
+      You have a deeper level of access and authority. Be thorough, patient, and
+      focus on resolution even for the most challenging issues.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: analyzeComplexIssue
+      description: Analyze a complex customer issue that requires special handling
+      parameters:
+        type: object
+        properties:
+          issueDescription:
+            type: string
+            description: Detailed description of the complex issue
+          previousAttempts:
+            type: array
+            items:
+              type: object
+            description: Previous attempts to resolve the issue
+          customerHistory:
+            type: object
+            description: Relevant customer history
+        required:
+          - issueDescription
+    
+    - name: createSpecializedSolution
+      description: Create a customized solution for a complex issue
+      parameters:
+        type: object
+        properties:
+          issueId:
+            type: string
+            description: ID of the complex issue
+          approachType:
+            type: string
+            description: Type of approach to use for the solution
+        required:
+          - issueId
+  
+  discoverySchemas:
+    - name: escalation_agent_query
+      description: Handle complex, escalated customer support issues
+      parameters:
+        type: object
+        properties:
+          complexIssue:
+            type: string
+            description: Description of the complex issue requiring escalation
+          history:
+            type: object
+            description: History of previous support attempts
+        required:
+          - complexIssue
+
+---
+apiVersion: smartagent.io/v1alpha1
+kind: AgentDefinition
+metadata:
+  name: followupAgent
+  namespace: customerSupport
+spec:
+  io:
+    - type: NatsIO
+      bindings:
+        discoveryTopic: customerSupport.discovery
+  store:
+    type: Memory
+  llm:
+    provider: Gemini
+    model: gemini-2.0-flash
+    systemInstruction: |
+      You are a customer follow-up specialist agent. Your role is to:
+      1. Check in with customers after their issues have been addressed
+      2. Verify that solutions were satisfactory
+      3. Collect feedback on the support experience
+      4. Identify any remaining concerns
+      
+      Be personable, appreciative of their time, and genuinely interested in their
+      satisfaction. If new issues are found, route them back to the triage agent.
+    config:
+      temperature: 0.3
+      toolConfig:
+        functionCallingConfig:
+          mode: 'auto'
+  
+  tools:
+    - name: checkResolutionStatus
+      description: Check if a customer issue was fully resolved
+      parameters:
+        type: object
+        properties:
+          caseId:
+            type: string
+            description: The case ID for the support interaction
+        required:
+          - caseId
+    
+    - name: recordFeedback
+      description: Record customer feedback on their support experience
+      parameters:
+        type: object
+        properties:
+          caseId:
+            type: string
+            description: The case ID for the support interaction
+          feedbackType:
+            type: string
+            description: Type of feedback (satisfaction rating, comments, suggestions)
+          feedbackContent:
+            type: string
+            description: The actual feedback provided by the customer
+        required:
+          - caseId
+          - feedbackType
+          - feedbackContent
+  
+  discoverySchemas:
+    - name: followup_agent_query
+      description: Follow up with customers after support interactions
+      parameters:
+        type: object
+        properties:
+          caseId:
+            type: string
+            description: The case ID to follow up on
+          interactionSummary:
+            type: string
+            description: Summary of the previous support interaction
+        required:
+          - caseId