agent-orcha 0.0.1 → 0.0.3

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (274) hide show
  1. package/README.md +792 -125
  2. package/dist/lib/agents/agent-executor.d.ts +6 -1
  3. package/dist/lib/agents/agent-executor.d.ts.map +1 -1
  4. package/dist/lib/agents/agent-executor.js +241 -45
  5. package/dist/lib/agents/agent-executor.js.map +1 -1
  6. package/dist/lib/agents/agent-loader.d.ts.map +1 -1
  7. package/dist/lib/agents/agent-loader.js +3 -1
  8. package/dist/lib/agents/agent-loader.js.map +1 -1
  9. package/dist/lib/agents/index.d.ts +2 -1
  10. package/dist/lib/agents/index.d.ts.map +1 -1
  11. package/dist/lib/agents/index.js +1 -0
  12. package/dist/lib/agents/index.js.map +1 -1
  13. package/dist/lib/agents/structured-output-wrapper.d.ts +19 -0
  14. package/dist/lib/agents/structured-output-wrapper.d.ts.map +1 -0
  15. package/dist/lib/agents/structured-output-wrapper.js +104 -0
  16. package/dist/lib/agents/structured-output-wrapper.js.map +1 -0
  17. package/dist/lib/agents/types.d.ts +17 -10
  18. package/dist/lib/agents/types.d.ts.map +1 -1
  19. package/dist/lib/agents/types.js +1 -1
  20. package/dist/lib/agents/types.js.map +1 -1
  21. package/dist/lib/index.d.ts +9 -7
  22. package/dist/lib/index.d.ts.map +1 -1
  23. package/dist/lib/index.js +7 -5
  24. package/dist/lib/index.js.map +1 -1
  25. package/dist/lib/knowledge/graph-rag/community-detector.d.ts +16 -0
  26. package/dist/lib/knowledge/graph-rag/community-detector.d.ts.map +1 -0
  27. package/dist/lib/knowledge/graph-rag/community-detector.js +81 -0
  28. package/dist/lib/knowledge/graph-rag/community-detector.js.map +1 -0
  29. package/dist/lib/knowledge/graph-rag/community-summarizer.d.ts +17 -0
  30. package/dist/lib/knowledge/graph-rag/community-summarizer.d.ts.map +1 -0
  31. package/dist/lib/knowledge/graph-rag/community-summarizer.js +87 -0
  32. package/dist/lib/knowledge/graph-rag/community-summarizer.js.map +1 -0
  33. package/dist/lib/knowledge/graph-rag/entity-extractor.d.ts +36 -0
  34. package/dist/lib/knowledge/graph-rag/entity-extractor.d.ts.map +1 -0
  35. package/dist/lib/knowledge/graph-rag/entity-extractor.js +192 -0
  36. package/dist/lib/knowledge/graph-rag/entity-extractor.js.map +1 -0
  37. package/dist/lib/knowledge/graph-rag/extraction-cache.d.ts +30 -0
  38. package/dist/lib/knowledge/graph-rag/extraction-cache.d.ts.map +1 -0
  39. package/dist/lib/knowledge/graph-rag/extraction-cache.js +88 -0
  40. package/dist/lib/knowledge/graph-rag/extraction-cache.js.map +1 -0
  41. package/dist/lib/knowledge/graph-rag/global-search.d.ts +19 -0
  42. package/dist/lib/knowledge/graph-rag/global-search.d.ts.map +1 -0
  43. package/dist/lib/knowledge/graph-rag/global-search.js +96 -0
  44. package/dist/lib/knowledge/graph-rag/global-search.js.map +1 -0
  45. package/dist/lib/knowledge/graph-rag/graph-rag-factory.d.ts +24 -0
  46. package/dist/lib/knowledge/graph-rag/graph-rag-factory.d.ts.map +1 -0
  47. package/dist/lib/knowledge/graph-rag/graph-rag-factory.js +239 -0
  48. package/dist/lib/knowledge/graph-rag/graph-rag-factory.js.map +1 -0
  49. package/dist/lib/knowledge/graph-rag/index.d.ts +14 -0
  50. package/dist/lib/knowledge/graph-rag/index.d.ts.map +1 -0
  51. package/dist/lib/knowledge/graph-rag/index.js +12 -0
  52. package/dist/lib/knowledge/graph-rag/index.js.map +1 -0
  53. package/dist/lib/knowledge/graph-rag/local-search.d.ts +20 -0
  54. package/dist/lib/knowledge/graph-rag/local-search.d.ts.map +1 -0
  55. package/dist/lib/knowledge/graph-rag/local-search.js +110 -0
  56. package/dist/lib/knowledge/graph-rag/local-search.js.map +1 -0
  57. package/dist/lib/knowledge/graph-rag/memory-graph-store.d.ts +31 -0
  58. package/dist/lib/knowledge/graph-rag/memory-graph-store.d.ts.map +1 -0
  59. package/dist/lib/knowledge/graph-rag/memory-graph-store.js +165 -0
  60. package/dist/lib/knowledge/graph-rag/memory-graph-store.js.map +1 -0
  61. package/dist/lib/knowledge/graph-rag/neo4j-graph-store.d.ts +38 -0
  62. package/dist/lib/knowledge/graph-rag/neo4j-graph-store.d.ts.map +1 -0
  63. package/dist/lib/knowledge/graph-rag/neo4j-graph-store.js +190 -0
  64. package/dist/lib/knowledge/graph-rag/neo4j-graph-store.js.map +1 -0
  65. package/dist/lib/knowledge/graph-rag/search-mode-detector.d.ts +11 -0
  66. package/dist/lib/knowledge/graph-rag/search-mode-detector.d.ts.map +1 -0
  67. package/dist/lib/knowledge/graph-rag/search-mode-detector.js +50 -0
  68. package/dist/lib/knowledge/graph-rag/search-mode-detector.js.map +1 -0
  69. package/dist/lib/knowledge/graph-rag/types.d.ts +368 -0
  70. package/dist/lib/knowledge/graph-rag/types.d.ts.map +1 -0
  71. package/dist/lib/knowledge/graph-rag/types.js +48 -0
  72. package/dist/lib/knowledge/graph-rag/types.js.map +1 -0
  73. package/dist/lib/knowledge/index.d.ts +9 -0
  74. package/dist/lib/knowledge/index.d.ts.map +1 -0
  75. package/dist/lib/knowledge/index.js +8 -0
  76. package/dist/lib/knowledge/index.js.map +1 -0
  77. package/dist/lib/knowledge/knowledge-store-factory.d.ts +16 -0
  78. package/dist/lib/knowledge/knowledge-store-factory.d.ts.map +1 -0
  79. package/dist/lib/{vectors/vector-store-factory.js → knowledge/knowledge-store-factory.js} +36 -10
  80. package/dist/lib/knowledge/knowledge-store-factory.js.map +1 -0
  81. package/dist/lib/knowledge/knowledge-store-manager.d.ts +18 -0
  82. package/dist/lib/knowledge/knowledge-store-manager.d.ts.map +1 -0
  83. package/dist/lib/knowledge/knowledge-store-manager.js +98 -0
  84. package/dist/lib/knowledge/knowledge-store-manager.js.map +1 -0
  85. package/dist/lib/knowledge/loaders/database-loader.d.ts +18 -0
  86. package/dist/lib/knowledge/loaders/database-loader.d.ts.map +1 -0
  87. package/dist/lib/knowledge/loaders/database-loader.js +115 -0
  88. package/dist/lib/knowledge/loaders/database-loader.js.map +1 -0
  89. package/dist/lib/knowledge/loaders/index.d.ts +4 -0
  90. package/dist/lib/knowledge/loaders/index.d.ts.map +1 -0
  91. package/dist/lib/knowledge/loaders/index.js +4 -0
  92. package/dist/lib/knowledge/loaders/index.js.map +1 -0
  93. package/dist/lib/knowledge/loaders/s3-loader.d.ts +17 -0
  94. package/dist/lib/knowledge/loaders/s3-loader.d.ts.map +1 -0
  95. package/dist/lib/knowledge/loaders/s3-loader.js +185 -0
  96. package/dist/lib/knowledge/loaders/s3-loader.js.map +1 -0
  97. package/dist/lib/knowledge/loaders/web-loader.d.ts +12 -0
  98. package/dist/lib/knowledge/loaders/web-loader.d.ts.map +1 -0
  99. package/dist/lib/knowledge/loaders/web-loader.js +56 -0
  100. package/dist/lib/knowledge/loaders/web-loader.js.map +1 -0
  101. package/dist/lib/knowledge/types.d.ts +1839 -0
  102. package/dist/lib/knowledge/types.d.ts.map +1 -0
  103. package/dist/lib/knowledge/types.js +111 -0
  104. package/dist/lib/knowledge/types.js.map +1 -0
  105. package/dist/lib/knowledge/utils/connection-pool.d.ts +18 -0
  106. package/dist/lib/knowledge/utils/connection-pool.d.ts.map +1 -0
  107. package/dist/lib/knowledge/utils/connection-pool.js +77 -0
  108. package/dist/lib/knowledge/utils/connection-pool.js.map +1 -0
  109. package/dist/lib/knowledge/utils/file-type-detector.d.ts +10 -0
  110. package/dist/lib/knowledge/utils/file-type-detector.d.ts.map +1 -0
  111. package/dist/lib/knowledge/utils/file-type-detector.js +32 -0
  112. package/dist/lib/knowledge/utils/file-type-detector.js.map +1 -0
  113. package/dist/lib/knowledge/utils/index.d.ts +3 -0
  114. package/dist/lib/knowledge/utils/index.d.ts.map +1 -0
  115. package/dist/lib/knowledge/utils/index.js +3 -0
  116. package/dist/lib/knowledge/utils/index.js.map +1 -0
  117. package/dist/lib/mcp/mcp-client.d.ts +9 -1
  118. package/dist/lib/mcp/mcp-client.d.ts.map +1 -1
  119. package/dist/lib/mcp/mcp-client.js +33 -0
  120. package/dist/lib/mcp/mcp-client.js.map +1 -1
  121. package/dist/lib/memory/conversation-store.d.ts +43 -0
  122. package/dist/lib/memory/conversation-store.d.ts.map +1 -0
  123. package/dist/lib/memory/conversation-store.js +109 -0
  124. package/dist/lib/memory/conversation-store.js.map +1 -0
  125. package/dist/lib/memory/index.d.ts +3 -0
  126. package/dist/lib/memory/index.d.ts.map +1 -0
  127. package/dist/lib/memory/index.js +3 -0
  128. package/dist/lib/memory/index.js.map +1 -0
  129. package/dist/lib/memory/types.d.ts +19 -0
  130. package/dist/lib/memory/types.d.ts.map +1 -0
  131. package/dist/lib/memory/types.js +6 -0
  132. package/dist/lib/memory/types.js.map +1 -0
  133. package/dist/lib/orchestrator.d.ts +56 -14
  134. package/dist/lib/orchestrator.d.ts.map +1 -1
  135. package/dist/lib/orchestrator.js +182 -25
  136. package/dist/lib/orchestrator.js.map +1 -1
  137. package/dist/lib/tools/agent-tool-wrapper.d.ts +22 -0
  138. package/dist/lib/tools/agent-tool-wrapper.d.ts.map +1 -0
  139. package/dist/lib/tools/agent-tool-wrapper.js +56 -0
  140. package/dist/lib/tools/agent-tool-wrapper.js.map +1 -0
  141. package/dist/lib/tools/built-in/ask-user.tool.d.ts +7 -0
  142. package/dist/lib/tools/built-in/ask-user.tool.d.ts.map +1 -0
  143. package/dist/lib/tools/built-in/ask-user.tool.js +23 -0
  144. package/dist/lib/tools/built-in/ask-user.tool.js.map +1 -0
  145. package/dist/lib/tools/built-in/index.d.ts +2 -1
  146. package/dist/lib/tools/built-in/index.d.ts.map +1 -1
  147. package/dist/lib/tools/built-in/index.js +2 -1
  148. package/dist/lib/tools/built-in/index.js.map +1 -1
  149. package/dist/lib/tools/built-in/knowledge-search.tool.d.ts +4 -0
  150. package/dist/lib/tools/built-in/knowledge-search.tool.d.ts.map +1 -0
  151. package/dist/lib/tools/built-in/{vector-search.tool.js → knowledge-search.tool.js} +4 -4
  152. package/dist/lib/tools/built-in/knowledge-search.tool.js.map +1 -0
  153. package/dist/lib/tools/index.d.ts +3 -1
  154. package/dist/lib/tools/index.d.ts.map +1 -1
  155. package/dist/lib/tools/index.js +3 -1
  156. package/dist/lib/tools/index.js.map +1 -1
  157. package/dist/lib/tools/tool-discovery.d.ts +50 -0
  158. package/dist/lib/tools/tool-discovery.d.ts.map +1 -0
  159. package/dist/lib/tools/tool-discovery.js +178 -0
  160. package/dist/lib/tools/tool-discovery.js.map +1 -0
  161. package/dist/lib/tools/tool-registry.d.ts +19 -3
  162. package/dist/lib/tools/tool-registry.d.ts.map +1 -1
  163. package/dist/lib/tools/tool-registry.js +63 -10
  164. package/dist/lib/tools/tool-registry.js.map +1 -1
  165. package/dist/lib/workflows/index.d.ts +4 -2
  166. package/dist/lib/workflows/index.d.ts.map +1 -1
  167. package/dist/lib/workflows/index.js +3 -1
  168. package/dist/lib/workflows/index.js.map +1 -1
  169. package/dist/lib/workflows/interrupt-manager.d.ts +42 -0
  170. package/dist/lib/workflows/interrupt-manager.d.ts.map +1 -0
  171. package/dist/lib/workflows/interrupt-manager.js +102 -0
  172. package/dist/lib/workflows/interrupt-manager.js.map +1 -0
  173. package/dist/lib/workflows/langgraph-executor.d.ts +51 -0
  174. package/dist/lib/workflows/langgraph-executor.d.ts.map +1 -0
  175. package/dist/lib/workflows/langgraph-executor.js +297 -0
  176. package/dist/lib/workflows/langgraph-executor.js.map +1 -0
  177. package/dist/lib/workflows/types.d.ts +911 -34
  178. package/dist/lib/workflows/types.d.ts.map +1 -1
  179. package/dist/lib/workflows/types.js +51 -2
  180. package/dist/lib/workflows/types.js.map +1 -1
  181. package/dist/lib/workflows/workflow-executor.d.ts.map +1 -1
  182. package/dist/lib/workflows/workflow-executor.js +4 -0
  183. package/dist/lib/workflows/workflow-executor.js.map +1 -1
  184. package/dist/lib/workflows/workflow-loader.d.ts.map +1 -1
  185. package/dist/lib/workflows/workflow-loader.js +3 -1
  186. package/dist/lib/workflows/workflow-loader.js.map +1 -1
  187. package/dist/public/index.html +133 -700
  188. package/dist/public/src/components/AgentsView.js +763 -0
  189. package/dist/public/src/components/AppRoot.js +76 -0
  190. package/dist/public/src/components/IdeView.js +330 -0
  191. package/dist/public/src/components/KnowledgeView.js +133 -0
  192. package/dist/public/src/components/LlmView.js +127 -0
  193. package/dist/public/src/components/McpView.js +387 -0
  194. package/dist/public/src/components/NavBar.js +71 -0
  195. package/dist/public/src/components/WorkflowsView.js +243 -0
  196. package/dist/public/src/main.js +9 -0
  197. package/dist/public/src/services/ApiService.js +142 -0
  198. package/dist/public/src/store.js +41 -0
  199. package/dist/public/src/utils/Component.js +23 -0
  200. package/dist/public/src/utils/markdown.js +82 -0
  201. package/dist/src/cli/commands/start.d.ts.map +1 -1
  202. package/dist/src/cli/commands/start.js +3 -2
  203. package/dist/src/cli/commands/start.js.map +1 -1
  204. package/dist/src/index.js +46 -12
  205. package/dist/src/index.js.map +1 -1
  206. package/dist/src/routes/agents.route.d.ts.map +1 -1
  207. package/dist/src/routes/agents.route.js +38 -5
  208. package/dist/src/routes/agents.route.js.map +1 -1
  209. package/dist/src/routes/files.route.d.ts +3 -0
  210. package/dist/src/routes/files.route.d.ts.map +1 -0
  211. package/dist/src/routes/files.route.js +160 -0
  212. package/dist/src/routes/files.route.js.map +1 -0
  213. package/dist/src/routes/functions.route.d.ts +3 -0
  214. package/dist/src/routes/functions.route.d.ts.map +1 -0
  215. package/dist/src/routes/functions.route.js +83 -0
  216. package/dist/src/routes/functions.route.js.map +1 -0
  217. package/dist/src/routes/knowledge.route.d.ts +3 -0
  218. package/dist/src/routes/knowledge.route.d.ts.map +1 -0
  219. package/dist/src/routes/knowledge.route.js +153 -0
  220. package/dist/src/routes/knowledge.route.js.map +1 -0
  221. package/dist/src/routes/mcp.route.d.ts +3 -0
  222. package/dist/src/routes/mcp.route.d.ts.map +1 -0
  223. package/dist/src/routes/mcp.route.js +79 -0
  224. package/dist/src/routes/mcp.route.js.map +1 -0
  225. package/dist/src/routes/workflows.route.d.ts.map +1 -1
  226. package/dist/src/routes/workflows.route.js +2 -1
  227. package/dist/src/routes/workflows.route.js.map +1 -1
  228. package/dist/src/server.d.ts.map +1 -1
  229. package/dist/src/server.js +8 -2
  230. package/dist/src/server.js.map +1 -1
  231. package/dist/templates/.env.example +21 -0
  232. package/dist/templates/README.md +43 -152
  233. package/dist/templates/agents/call-center-analyst-simple.agent.yaml +36 -0
  234. package/dist/templates/agents/math.agent.yaml +4 -14
  235. package/dist/templates/agents/sentiment-structured.agent.yaml +42 -0
  236. package/dist/templates/functions/calculator.function.js +69 -0
  237. package/dist/templates/functions/text-formatter.function.js +66 -0
  238. package/dist/templates/{vectors/example.vector.yaml → knowledge/example.knowledge.yaml} +1 -1
  239. package/dist/templates/knowledge/transcripts/call-001.txt +40 -0
  240. package/dist/templates/knowledge/transcripts/call-002.txt +36 -0
  241. package/dist/templates/knowledge/transcripts/call-003.txt +42 -0
  242. package/dist/templates/llm.md +1195 -0
  243. package/dist/templates/workflows/example.workflow.yaml +8 -19
  244. package/dist/templates/workflows/langgraph-example.workflow.yaml +84 -0
  245. package/package.json +19 -10
  246. package/dist/lib/tools/built-in/vector-search.tool.d.ts +0 -4
  247. package/dist/lib/tools/built-in/vector-search.tool.d.ts.map +0 -1
  248. package/dist/lib/tools/built-in/vector-search.tool.js.map +0 -1
  249. package/dist/lib/vectors/index.d.ts +0 -5
  250. package/dist/lib/vectors/index.d.ts.map +0 -1
  251. package/dist/lib/vectors/index.js +0 -4
  252. package/dist/lib/vectors/index.js.map +0 -1
  253. package/dist/lib/vectors/types.d.ts +0 -212
  254. package/dist/lib/vectors/types.d.ts.map +0 -1
  255. package/dist/lib/vectors/types.js +0 -39
  256. package/dist/lib/vectors/types.js.map +0 -1
  257. package/dist/lib/vectors/vector-store-factory.d.ts +0 -14
  258. package/dist/lib/vectors/vector-store-factory.d.ts.map +0 -1
  259. package/dist/lib/vectors/vector-store-factory.js.map +0 -1
  260. package/dist/lib/vectors/vector-store-manager.d.ts +0 -18
  261. package/dist/lib/vectors/vector-store-manager.d.ts.map +0 -1
  262. package/dist/lib/vectors/vector-store-manager.js +0 -79
  263. package/dist/lib/vectors/vector-store-manager.js.map +0 -1
  264. package/dist/src/routes/vectors.route.d.ts +0 -3
  265. package/dist/src/routes/vectors.route.d.ts.map +0 -1
  266. package/dist/src/routes/vectors.route.js +0 -74
  267. package/dist/src/routes/vectors.route.js.map +0 -1
  268. package/dist/templates/agents/example.agent.yaml +0 -32
  269. package/dist/templates/agents/knowledge.agent.yaml +0 -36
  270. package/dist/templates/agents/time.agent.yaml +0 -42
  271. package/dist/templates/functions/README.md +0 -195
  272. package/dist/templates/functions/fibonacci.function.js +0 -55
  273. package/dist/templates/vectors/example-chroma.vector.yaml +0 -43
  274. package/dist/templates/vectors/sample-data/example-document.txt +0 -15
@@ -0,0 +1,66 @@
1
+ /**
2
+ * Text formatter function
3
+ *
4
+ * Formats text with various transformations like uppercase, lowercase, title case, etc.
5
+ */
6
+
7
+ export default {
8
+ name: 'text-formatter',
9
+ description: 'Formats text with various transformations (uppercase, lowercase, title case, reverse).',
10
+
11
+ parameters: {
12
+ text: {
13
+ type: 'string',
14
+ description: 'The text to format',
15
+ },
16
+ format: {
17
+ type: 'string',
18
+ description: 'Format type: "uppercase", "lowercase", "titlecase", "reverse", or "alternating"',
19
+ },
20
+ },
21
+
22
+ execute: async ({ text, format }) => {
23
+ if (!text) {
24
+ throw new Error('Text is required');
25
+ }
26
+
27
+ if (!format) {
28
+ throw new Error('Format type is required');
29
+ }
30
+
31
+ switch (format.toLowerCase()) {
32
+ case 'uppercase':
33
+ return text.toUpperCase();
34
+
35
+ case 'lowercase':
36
+ return text.toLowerCase();
37
+
38
+ case 'titlecase':
39
+ return text
40
+ .toLowerCase()
41
+ .split(' ')
42
+ .map(word => word.charAt(0).toUpperCase() + word.slice(1))
43
+ .join(' ');
44
+
45
+ case 'reverse':
46
+ return text.split('').reverse().join('');
47
+
48
+ case 'alternating':
49
+ return text
50
+ .split('')
51
+ .map((char, i) => (i % 2 === 0 ? char.toUpperCase() : char.toLowerCase()))
52
+ .join('');
53
+
54
+ default:
55
+ throw new Error(`Unknown format type: ${format}. Valid options: uppercase, lowercase, titlecase, reverse, alternating`);
56
+ }
57
+ },
58
+ };
59
+
60
+ export const metadata = {
61
+ name: 'text-formatter',
62
+ description: 'Formats text with various transformations',
63
+ version: '1.0.0',
64
+ author: 'Agent Orchestrator',
65
+ tags: ['text', 'formatting', 'string-manipulation'],
66
+ };
@@ -3,7 +3,7 @@ description: Example vector store for semantic search
3
3
 
4
4
  source:
5
5
  type: directory
6
- path: vectors/sample-data
6
+ path: knowledge/transcripts
7
7
  pattern: "*.txt"
8
8
  recursive: false
9
9
 
@@ -0,0 +1,40 @@
1
+ Call ID: CC-001
2
+ Date: 2024-11-15
3
+ Agent: Sarah Mitchell
4
+ Duration: 8 minutes 23 seconds
5
+
6
+ [00:00] Agent Sarah Mitchell: Thank you for calling Greenfield Auto Group, this is Sarah. How can I help you today?
7
+
8
+ [00:05] Customer Mike Torres: Hi Sarah, my name is Mike Torres. I'm looking into getting a new SUV for my family. We've got three kids now and our sedan just isn't cutting it anymore.
9
+
10
+ [00:15] Agent Sarah Mitchell: Congratulations on the growing family, Mike! We've got some great options. Are you leaning toward anything in particular — midsize or full-size SUV?
11
+
12
+ [00:22] Customer Mike Torres: Probably midsize. I've been looking at the Toyota Highlander and the Honda Pilot online. Do you have either of those in stock?
13
+
14
+ [00:30] Agent Sarah Mitchell: We do! We have several 2024 Highlanders on the lot right now, including the XLE and Limited trims. For the Honda Pilot, we have the EX-L and the Touring. The Highlander XLE starts around $39,000 and the Pilot EX-L is right around $41,500.
15
+
16
+ [00:50] Customer Mike Torres: That's in our budget range. My wife really likes the Highlander because of the hybrid option. Do you have any hybrid models?
17
+
18
+ [01:02] Agent Sarah Mitchell: Yes! The 2024 Highlander Hybrid is one of our best sellers. We have two in stock — one in Celestial Silver and one in Blueprint. The hybrid gets about 36 miles per gallon combined, which is excellent for an SUV.
19
+
20
+ [01:18] Customer Mike Torres: 36 mpg? That's really impressive. What's the price on the hybrid?
21
+
22
+ [01:23] Agent Sarah Mitchell: The Highlander Hybrid XLE starts at $41,500. With the fuel savings over time, a lot of families find it's actually more economical than the standard model.
23
+
24
+ [01:35] Customer Mike Torres: That makes sense. I'd love to come in and test drive one. When would be a good time?
25
+
26
+ [01:42] Agent Sarah Mitchell: How about this Saturday morning? We could have both the Highlander Hybrid and the Pilot ready for you to compare side by side.
27
+
28
+ [01:50] Customer Mike Torres: Saturday at 10am works perfectly. My wife Elena will be coming too.
29
+
30
+ [01:55] Agent Sarah Mitchell: Great! I'll schedule you and Elena for 10am this Saturday. I'll have both vehicles pulled up front and ready. Can I get a phone number to confirm?
31
+
32
+ [02:05] Customer Mike Torres: Sure, it's 555-0147.
33
+
34
+ [02:08] Agent Sarah Mitchell: Perfect. You're all set for Saturday at 10am with Sarah Mitchell. Is there anything else I can help with?
35
+
36
+ [02:15] Customer Mike Torres: No, that's everything. Thanks so much, Sarah!
37
+
38
+ [02:18] Agent Sarah Mitchell: My pleasure, Mike. Looking forward to meeting you and Elena Saturday. Have a great day!
39
+
40
+ Outcome: Test drive appointment scheduled for Saturday 10am. Customer interested in 2024 Toyota Highlander Hybrid and Honda Pilot. High purchase intent.
@@ -0,0 +1,36 @@
1
+ Call ID: CC-002
2
+ Date: 2024-11-15
3
+ Agent: James Park
4
+ Duration: 6 minutes 10 seconds
5
+
6
+ [00:00] Agent James Park: Greenfield Auto Group, James speaking. What can I do for you?
7
+
8
+ [00:04] Customer Linda Chen: Hi James. I bought a 2023 Civic from you guys about eight months ago and I'm having an issue with the infotainment system. The screen keeps freezing and sometimes goes completely black.
9
+
10
+ [00:16] Agent James Park: I'm sorry to hear that, Linda. That's definitely not normal. Let me pull up your account. Can you give me your last name again?
11
+
12
+ [00:22] Customer Linda Chen: Chen. C-H-E-N. Linda Chen.
13
+
14
+ [00:28] Agent James Park: Got it. I see your 2023 Honda Civic Sport — purchased in March. That should still be under the factory warranty. The infotainment issue you're describing sounds like it might need a software update, or in some cases a hardware replacement.
15
+
16
+ [00:42] Customer Linda Chen: Is that something you can fix quickly or am I going to be without my car?
17
+
18
+ [00:47] Agent James Park: The software update takes about 45 minutes. If it needs a hardware replacement, that's usually a half-day job but we'd give you a loaner. Either way it's fully covered under warranty.
19
+
20
+ [00:58] Customer Linda Chen: Okay, that's a relief. When can I bring it in?
21
+
22
+ [01:02] Agent James Park: I can get you in as early as Monday morning. We have a 7:30am drop-off slot open. You could drop the car off, we'd diagnose it, and if it's the software update you'd have it back by lunch.
23
+
24
+ [01:14] Customer Linda Chen: Monday at 7:30 works. Will the loaner be ready if I need one?
25
+
26
+ [01:18] Agent James Park: Absolutely. I'll reserve a loaner just in case. Also, I want to mention — while you're here, we can do a complimentary multi-point inspection since you're at the eight-month mark. Check tires, brakes, fluids, all that.
27
+
28
+ [01:32] Customer Linda Chen: That would be great, thank you. I appreciate you being so thorough.
29
+
30
+ [01:36] Agent James Park: Of course. Let me also flag this with our service manager, Tom Bradley. He's been tracking some infotainment issues across a few Civic models and may have a quick fix ready.
31
+
32
+ [01:48] Customer Linda Chen: Sounds good. Thanks James.
33
+
34
+ [01:50] Agent James Park: You're welcome, Linda. You're confirmed for Monday at 7:30am. We'll take good care of you and your Civic.
35
+
36
+ Outcome: Service appointment scheduled for Monday 7:30am. Warranty repair for infotainment system. Loaner vehicle reserved. Customer satisfied with response.
@@ -0,0 +1,42 @@
1
+ Call ID: CC-003
2
+ Date: 2024-11-16
3
+ Agent: Sarah Mitchell
4
+ Duration: 11 minutes 45 seconds
5
+
6
+ [00:00] Agent Sarah Mitchell: Greenfield Auto Group, this is Sarah Mitchell. How can I help you?
7
+
8
+ [00:05] Customer David Nguyen: Hey Sarah, this is David Nguyen. I was in last week looking at trucks and I've been thinking about that Ford F-150 Lightning you showed me.
9
+
10
+ [00:14] Agent Sarah Mitchell: David! Great to hear from you. Yes, the Lightning — the Lariat trim in Antimatter Blue. Have you had a chance to think about what we discussed?
11
+
12
+ [00:24] Customer David Nguyen: I have. The price point was a little high at $62,000. I was talking to my buddy and he said Ford is offering some incentives right now. Is that true?
13
+
14
+ [00:35] Agent Sarah Mitchell: Your buddy is right. Ford currently has a $3,500 manufacturer rebate on all 2024 Lightning models. On top of that, you'd qualify for the federal EV tax credit of up to $7,500. So you're looking at potentially $11,000 in savings.
15
+
16
+ [00:52] Customer David Nguyen: Wait, so the effective price could be around $51,000?
17
+
18
+ [00:57] Agent Sarah Mitchell: Exactly. And the Lightning qualifies because it's assembled in the US and meets the battery sourcing requirements. I should mention though — the tax credit situation can change. The current incentives are good through the end of December.
19
+
20
+ [01:12] Customer David Nguyen: Hmm, that does create some urgency. What about financing? I'd want to put about $10,000 down.
21
+
22
+ [01:20] Agent Sarah Mitchell: With $10,000 down on a $62,000 MSRP, after the rebate you'd be financing around $48,500. We're currently offering 2.9% APR for 60 months through Ford Motor Credit. That puts your monthly payment around $870.
23
+
24
+ [01:40] Customer David Nguyen: That's manageable. I also wanted to ask — my wife Rachel is nervous about the range. She thinks we'd be stranded somewhere.
25
+
26
+ [01:50] Agent Sarah Mitchell: Totally understandable concern. The Lightning Lariat has a standard range of 240 miles, and the extended range battery gets you up to 320 miles. For context, the average American drives about 37 miles per day. You could go almost a full week without charging.
27
+
28
+ [02:08] Customer David Nguyen: And there's a charging station at my office, so that helps.
29
+
30
+ [02:12] Agent Sarah Mitchell: That's perfect. And Ford includes a complimentary home charger with every Lightning purchase. The Level 2 charger can fully charge the truck overnight — about 8 hours from empty.
31
+
32
+ [02:25] Customer David Nguyen: Okay, I think I'm ready to move forward. Can we come in Wednesday evening? Rachel wants to drive it herself before we commit.
33
+
34
+ [02:34] Agent Sarah Mitchell: Wednesday evening works great. How about 6pm? I'll have the Lightning charged and ready for both of you to test drive. We can also go through the financing details in person.
35
+
36
+ [02:45] Customer David Nguyen: Perfect. 6pm Wednesday. We'll be there.
37
+
38
+ [02:48] Agent Sarah Mitchell: Wonderful. I'll send you a confirmation text. And David — I'll also pull together a comparison sheet showing the total cost of ownership versus a gas truck. The fuel savings on the Lightning are significant.
39
+
40
+ [03:00] Customer David Nguyen: That would be really helpful. Thanks Sarah, see you Wednesday.
41
+
42
+ Outcome: Test drive and financing appointment scheduled for Wednesday 6pm. Customer highly interested in 2024 Ford F-150 Lightning Lariat. $3,500 rebate + $7,500 EV tax credit discussed. Very high purchase intent.