@xema/omni-protocol 0.1.5 → 0.1.6
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- package/guide.md +4 -0
- package/package.json +1 -1
package/guide.md
CHANGED
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@@ -2630,6 +2630,10 @@ trigger it; but from then on it is an outstanding task the provider counts again
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stated ceiling like any other, nothing more is allocated to the lead while it stands, and a
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provider whose lead is already at the ceiling answers the join `failed`.
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+
**A lead assists one call at a time.** A `join` from a lead already on a call -- their own or one
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they joined -- is answered `failed`, whatever their ceiling; the request stands for another lead,
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or until it is withdrawn or declined.
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**On `decline`, or a request the agent withdraws with `{ type: "lead", action: "cancel" }`, the
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provider clears `lead` from the agent's task** and drops the request from every roster. Nothing
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else changes; the agent is still on the call.
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