@wxcc-desktop/sdk 2.0.0 → 2.0.2
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +61 -8
- package/dist/index.js +10 -1
- package/dist/types/index.d.ts +5 -1
- package/dist/types/jsapi/actions-jsapi.d.ts +1 -1
- package/dist/types/jsapi/agent-config-jsapi.d.ts +19 -0
- package/dist/types/jsapi/agent-contact-jsapi.d.ts +76 -549
- package/dist/types/jsapi/agent-state-info-jsapi.d.ts +9 -26
- package/dist/types/jsapi/agent-station-logout-jsapi.d.ts +5 -15
- package/dist/types/jsapi/call-monitoring-jsapi.d.ts +5 -5
- package/dist/types/jsapi/common/_logger.d.ts +1 -1
- package/dist/types/jsapi/common/_service-checker.d.ts +1 -1
- package/dist/types/jsapi/common/_service-events.d.ts +4 -4
- package/dist/types/jsapi/config-jsapi.d.ts +4 -4
- package/dist/types/jsapi/dialer-jsapi.d.ts +4 -36
- package/dist/types/jsapi/i18n-jsapi.d.ts +1 -1
- package/dist/types/jsapi/logger-jsapi.d.ts +1 -1
- package/dist/types/jsapi/post-interaction-jsapi.d.ts +1 -1
- package/dist/types/jsapi/rtdwc-jsapi.d.ts +1 -1
- package/dist/types/jsapi/screenpop-jsapi.d.ts +2 -2
- package/dist/types/jsapi/shortcut-key-jsapi.d.ts +1 -1
- package/dist/types/jsapi/webex-metrics-internal-jsapi.d.ts +19 -0
- package/package.json +3 -2
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@@ -2,7 +2,7 @@ import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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import { createJsApiLogger } from "./common/_logger";
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import { createServiceChecker } from "./common/_service-checker";
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import { AqmServiceEntityEvents } from "./common/_service-events";
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type Listeners = {
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eAgentContact: Parameters<AgentxService["aqm"]["contact"]["eAgentContact"]["listen"]>[0];
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eAgentContactAssigned: Parameters<AgentxService["aqm"]["contact"]["eAgentContactAssigned"]["listen"]>[0];
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eAgentContactEnded: Parameters<AgentxService["aqm"]["contact"]["eAgentContactEnded"]["listen"]>[0];
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@@ -24,13 +24,13 @@ declare type Listeners = {
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eAgentCtqFailed: Parameters<AgentxService["aqm"]["contact"]["eAgentCtqFailed"]["listen"]>[0];
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eAgentCtqCancelFailed: Parameters<AgentxService["aqm"]["contact"]["eAgentCtqCancelFailed"]["listen"]>[0];
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eAgentConsultConferenceEndFailed: Parameters<AgentxService["aqm"]["contact"]["eAgentConsultConferenceEndFailed"]["listen"]>[0];
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eAgentMonitorStateChanged: Parameters<AgentxService["aqm"]["
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eAgentMonitoringEnded: Parameters<AgentxService["aqm"]["
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eAgentMonitorStateChanged: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitorStateChanged"]["listen"]>[0];
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eAgentMonitoringEnded: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitoringEnded"]["listen"]>[0];
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eAgentOfferCampaignReserved: Parameters<AgentxService["aqm"]["contact"]["eAgentOfferCampaignReserved"]["listen"]>[0];
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eAgentAddCampaignReserved: Parameters<AgentxService["aqm"]["contact"]["eAgentAddCampaignReserved"]["listen"]>[0];
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};
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type AqmContactEvents = AqmServiceEntityEvents<Listeners>;
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type Config = {
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logger: ReturnType<typeof createJsApiLogger>;
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serviceChecker: ReturnType<typeof createServiceChecker>;
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aqmEvents: AqmContactEvents;
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@@ -47,608 +47,135 @@ export declare class AgentContactJsApi {
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sendDtmf(digit: any): void;
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accept(p: {
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interactionId: string;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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type: string;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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consultAccept(p: {
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interactionId: string;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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type: string;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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buddyAgents(p: {
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data: Service.Aqm.Contact.BuddyAgents;
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}): Promise<
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eventType: string;
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agentId: string;
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trackingId: string;
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agentSessionId: string;
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orgId: string;
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type: string;
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agentList: Service.Aqm.Contact.BuddyDetails[];
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.BuddyAgentsSuccess | undefined>;
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end(p: {
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interactionId: string;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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type: string;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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consultEnd(p: {
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interactionId: string;
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isConsult: boolean;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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type: string;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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cancelCtq(p: {
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interactionId: string;
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data: Service.Aqm.Contact.cancelCtq;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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type: string;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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wrapup(p: {
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interactionId: string;
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data: Service.Aqm.Contact.WrapupPayLoad;
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}): Promise<
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mediaResourceId: string;
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eventType: string;
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agentId: string;
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destAgentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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orgId: string;
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owner: string;
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queueMgr: string;
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queueName?: string | undefined;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
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vteamTransfer(p: {
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data: Service.Aqm.Contact.vteamTransferPayLoad;
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}): Promise<
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agentId: string;
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trackingId: string;
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consultMediaResourceId: string;
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interaction: Service.Aqm.Contact.Interaction;
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childInteractionId?: string | undefined;
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interactionId: string;
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queueMgr: string;
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queueName?: string | undefined;
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ronaTimeout?: number | undefined;
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isConsulted?: boolean | undefined;
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isConferencing: boolean;
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updatedBy?: string | undefined;
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destinationType?: string | undefined;
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autoResumed?: boolean | undefined;
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reasonCode?: string | number | undefined;
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reason?: string | undefined;
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consultingAgentId?: string | undefined;
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taskId?: string | undefined;
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task?: Service.Aqm.Contact.Interaction | undefined;
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supervisorId?: string | undefined;
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monitorType?: string | undefined;
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supervisorDN?: string | undefined;
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id?: string | undefined;
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isWebCallMute?: boolean | undefined;
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reservationInteractionId?: string | undefined;
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}> | undefined>;
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75
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
308
76
|
blindTransfer(p: {
|
|
309
77
|
interactionId: string;
|
|
310
78
|
data: Service.Aqm.Contact.blindTransferPayLoad;
|
|
311
|
-
}): Promise<
|
|
312
|
-
mediaResourceId: string;
|
|
313
|
-
eventType: string;
|
|
314
|
-
agentId: string;
|
|
315
|
-
destAgentId: string;
|
|
316
|
-
trackingId: string;
|
|
317
|
-
consultMediaResourceId: string;
|
|
318
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
319
|
-
childInteractionId?: string | undefined;
|
|
320
|
-
interactionId: string;
|
|
321
|
-
orgId: string;
|
|
322
|
-
owner: string;
|
|
323
|
-
queueMgr: string;
|
|
324
|
-
queueName?: string | undefined;
|
|
325
|
-
type: string;
|
|
326
|
-
ronaTimeout?: number | undefined;
|
|
327
|
-
isConsulted?: boolean | undefined;
|
|
328
|
-
isConferencing: boolean;
|
|
329
|
-
updatedBy?: string | undefined;
|
|
330
|
-
destinationType?: string | undefined;
|
|
331
|
-
autoResumed?: boolean | undefined;
|
|
332
|
-
reasonCode?: string | number | undefined;
|
|
333
|
-
reason?: string | undefined;
|
|
334
|
-
consultingAgentId?: string | undefined;
|
|
335
|
-
taskId?: string | undefined;
|
|
336
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
337
|
-
supervisorId?: string | undefined;
|
|
338
|
-
monitorType?: string | undefined;
|
|
339
|
-
supervisorDN?: string | undefined;
|
|
340
|
-
id?: string | undefined;
|
|
341
|
-
isWebCallMute?: boolean | undefined;
|
|
342
|
-
reservationInteractionId?: string | undefined;
|
|
343
|
-
}> | undefined>;
|
|
79
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
344
80
|
hold(p: {
|
|
345
81
|
interactionId: string;
|
|
346
82
|
data: {
|
|
347
83
|
mediaResourceId: string;
|
|
348
84
|
};
|
|
349
|
-
}): Promise<
|
|
350
|
-
mediaResourceId: string;
|
|
351
|
-
eventType: string;
|
|
352
|
-
agentId: string;
|
|
353
|
-
destAgentId: string;
|
|
354
|
-
trackingId: string;
|
|
355
|
-
consultMediaResourceId: string;
|
|
356
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
357
|
-
childInteractionId?: string | undefined;
|
|
358
|
-
interactionId: string;
|
|
359
|
-
orgId: string;
|
|
360
|
-
owner: string;
|
|
361
|
-
queueMgr: string;
|
|
362
|
-
queueName?: string | undefined;
|
|
363
|
-
type: string;
|
|
364
|
-
ronaTimeout?: number | undefined;
|
|
365
|
-
isConsulted?: boolean | undefined;
|
|
366
|
-
isConferencing: boolean;
|
|
367
|
-
updatedBy?: string | undefined;
|
|
368
|
-
destinationType?: string | undefined;
|
|
369
|
-
autoResumed?: boolean | undefined;
|
|
370
|
-
reasonCode?: string | number | undefined;
|
|
371
|
-
reason?: string | undefined;
|
|
372
|
-
consultingAgentId?: string | undefined;
|
|
373
|
-
taskId?: string | undefined;
|
|
374
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
375
|
-
supervisorId?: string | undefined;
|
|
376
|
-
monitorType?: string | undefined;
|
|
377
|
-
supervisorDN?: string | undefined;
|
|
378
|
-
id?: string | undefined;
|
|
379
|
-
isWebCallMute?: boolean | undefined;
|
|
380
|
-
reservationInteractionId?: string | undefined;
|
|
381
|
-
}> | undefined>;
|
|
85
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
382
86
|
unHold(p: {
|
|
383
87
|
interactionId: string;
|
|
384
88
|
data: {
|
|
385
89
|
mediaResourceId: string;
|
|
386
90
|
};
|
|
387
|
-
}): Promise<
|
|
388
|
-
mediaResourceId: string;
|
|
389
|
-
eventType: string;
|
|
390
|
-
agentId: string;
|
|
391
|
-
destAgentId: string;
|
|
392
|
-
trackingId: string;
|
|
393
|
-
consultMediaResourceId: string;
|
|
394
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
395
|
-
childInteractionId?: string | undefined;
|
|
396
|
-
interactionId: string;
|
|
397
|
-
orgId: string;
|
|
398
|
-
owner: string;
|
|
399
|
-
queueMgr: string;
|
|
400
|
-
queueName?: string | undefined;
|
|
401
|
-
type: string;
|
|
402
|
-
ronaTimeout?: number | undefined;
|
|
403
|
-
isConsulted?: boolean | undefined;
|
|
404
|
-
isConferencing: boolean;
|
|
405
|
-
updatedBy?: string | undefined;
|
|
406
|
-
destinationType?: string | undefined;
|
|
407
|
-
autoResumed?: boolean | undefined;
|
|
408
|
-
reasonCode?: string | number | undefined;
|
|
409
|
-
reason?: string | undefined;
|
|
410
|
-
consultingAgentId?: string | undefined;
|
|
411
|
-
taskId?: string | undefined;
|
|
412
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
413
|
-
supervisorId?: string | undefined;
|
|
414
|
-
monitorType?: string | undefined;
|
|
415
|
-
supervisorDN?: string | undefined;
|
|
416
|
-
id?: string | undefined;
|
|
417
|
-
isWebCallMute?: boolean | undefined;
|
|
418
|
-
reservationInteractionId?: string | undefined;
|
|
419
|
-
}> | undefined>;
|
|
91
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
420
92
|
consult(p: {
|
|
421
93
|
interactionId: string;
|
|
422
94
|
data: Service.Aqm.Contact.ConsultPayload | Service.Aqm.Contact.ConsultDN | Service.Aqm.Contact.ConsultAgent | Service.Aqm.Contact.ConsultQueue;
|
|
423
95
|
url: string;
|
|
424
|
-
}): Promise<
|
|
425
|
-
mediaResourceId: string;
|
|
426
|
-
eventType: string;
|
|
427
|
-
agentId: string;
|
|
428
|
-
destAgentId: string;
|
|
429
|
-
trackingId: string;
|
|
430
|
-
consultMediaResourceId: string;
|
|
431
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
432
|
-
childInteractionId?: string | undefined;
|
|
433
|
-
interactionId: string;
|
|
434
|
-
orgId: string;
|
|
435
|
-
owner: string;
|
|
436
|
-
queueMgr: string;
|
|
437
|
-
queueName?: string | undefined;
|
|
438
|
-
type: string;
|
|
439
|
-
ronaTimeout?: number | undefined;
|
|
440
|
-
isConsulted?: boolean | undefined;
|
|
441
|
-
isConferencing: boolean;
|
|
442
|
-
updatedBy?: string | undefined;
|
|
443
|
-
destinationType?: string | undefined;
|
|
444
|
-
autoResumed?: boolean | undefined;
|
|
445
|
-
reasonCode?: string | number | undefined;
|
|
446
|
-
reason?: string | undefined;
|
|
447
|
-
consultingAgentId?: string | undefined;
|
|
448
|
-
taskId?: string | undefined;
|
|
449
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
450
|
-
supervisorId?: string | undefined;
|
|
451
|
-
monitorType?: string | undefined;
|
|
452
|
-
supervisorDN?: string | undefined;
|
|
453
|
-
id?: string | undefined;
|
|
454
|
-
isWebCallMute?: boolean | undefined;
|
|
455
|
-
reservationInteractionId?: string | undefined;
|
|
456
|
-
}> | undefined>;
|
|
96
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
457
97
|
consultConference(p: {
|
|
458
98
|
interactionId: string;
|
|
459
99
|
data: Service.Aqm.Contact.ConsultPayload;
|
|
460
|
-
}): Promise<
|
|
461
|
-
mediaResourceId: string;
|
|
462
|
-
eventType: string;
|
|
463
|
-
agentId: string;
|
|
464
|
-
destAgentId: string;
|
|
465
|
-
trackingId: string;
|
|
466
|
-
consultMediaResourceId: string;
|
|
467
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
468
|
-
childInteractionId?: string | undefined;
|
|
469
|
-
interactionId: string;
|
|
470
|
-
orgId: string;
|
|
471
|
-
owner: string;
|
|
472
|
-
queueMgr: string;
|
|
473
|
-
queueName?: string | undefined;
|
|
474
|
-
type: string;
|
|
475
|
-
ronaTimeout?: number | undefined;
|
|
476
|
-
isConsulted?: boolean | undefined;
|
|
477
|
-
isConferencing: boolean;
|
|
478
|
-
updatedBy?: string | undefined;
|
|
479
|
-
destinationType?: string | undefined;
|
|
480
|
-
autoResumed?: boolean | undefined;
|
|
481
|
-
reasonCode?: string | number | undefined;
|
|
482
|
-
reason?: string | undefined;
|
|
483
|
-
consultingAgentId?: string | undefined;
|
|
484
|
-
taskId?: string | undefined;
|
|
485
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
486
|
-
supervisorId?: string | undefined;
|
|
487
|
-
monitorType?: string | undefined;
|
|
488
|
-
supervisorDN?: string | undefined;
|
|
489
|
-
id?: string | undefined;
|
|
490
|
-
isWebCallMute?: boolean | undefined;
|
|
491
|
-
reservationInteractionId?: string | undefined;
|
|
492
|
-
}> | undefined>;
|
|
100
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
493
101
|
decline(p: {
|
|
494
102
|
interactionId: string;
|
|
495
103
|
data: {
|
|
496
104
|
mediaResourceId: string;
|
|
497
105
|
};
|
|
498
106
|
isConsult: boolean;
|
|
499
|
-
}): Promise<
|
|
500
|
-
mediaResourceId: string;
|
|
501
|
-
eventType: string;
|
|
502
|
-
agentId: string;
|
|
503
|
-
destAgentId: string;
|
|
504
|
-
trackingId: string;
|
|
505
|
-
consultMediaResourceId: string;
|
|
506
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
507
|
-
childInteractionId?: string | undefined;
|
|
508
|
-
interactionId: string;
|
|
509
|
-
orgId: string;
|
|
510
|
-
owner: string;
|
|
511
|
-
queueMgr: string;
|
|
512
|
-
queueName?: string | undefined;
|
|
513
|
-
type: string;
|
|
514
|
-
ronaTimeout?: number | undefined;
|
|
515
|
-
isConsulted?: boolean | undefined;
|
|
516
|
-
isConferencing: boolean;
|
|
517
|
-
updatedBy?: string | undefined;
|
|
518
|
-
destinationType?: string | undefined;
|
|
519
|
-
autoResumed?: boolean | undefined;
|
|
520
|
-
reasonCode?: string | number | undefined;
|
|
521
|
-
reason?: string | undefined;
|
|
522
|
-
consultingAgentId?: string | undefined;
|
|
523
|
-
taskId?: string | undefined;
|
|
524
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
525
|
-
supervisorId?: string | undefined;
|
|
526
|
-
monitorType?: string | undefined;
|
|
527
|
-
supervisorDN?: string | undefined;
|
|
528
|
-
id?: string | undefined;
|
|
529
|
-
isWebCallMute?: boolean | undefined;
|
|
530
|
-
reservationInteractionId?: string | undefined;
|
|
531
|
-
}> | undefined>;
|
|
107
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
532
108
|
consultTransfer(p: {
|
|
533
109
|
interactionId: string;
|
|
534
110
|
data: Service.Aqm.Contact.consultTransferPayLoad;
|
|
535
|
-
}): Promise<
|
|
536
|
-
mediaResourceId: string;
|
|
537
|
-
eventType: string;
|
|
538
|
-
agentId: string;
|
|
539
|
-
destAgentId: string;
|
|
540
|
-
trackingId: string;
|
|
541
|
-
consultMediaResourceId: string;
|
|
542
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
543
|
-
childInteractionId?: string | undefined;
|
|
544
|
-
interactionId: string;
|
|
545
|
-
orgId: string;
|
|
546
|
-
owner: string;
|
|
547
|
-
queueMgr: string;
|
|
548
|
-
queueName?: string | undefined;
|
|
549
|
-
type: string;
|
|
550
|
-
ronaTimeout?: number | undefined;
|
|
551
|
-
isConsulted?: boolean | undefined;
|
|
552
|
-
isConferencing: boolean;
|
|
553
|
-
updatedBy?: string | undefined;
|
|
554
|
-
destinationType?: string | undefined;
|
|
555
|
-
autoResumed?: boolean | undefined;
|
|
556
|
-
reasonCode?: string | number | undefined;
|
|
557
|
-
reason?: string | undefined;
|
|
558
|
-
consultingAgentId?: string | undefined;
|
|
559
|
-
taskId?: string | undefined;
|
|
560
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
561
|
-
supervisorId?: string | undefined;
|
|
562
|
-
monitorType?: string | undefined;
|
|
563
|
-
supervisorDN?: string | undefined;
|
|
564
|
-
id?: string | undefined;
|
|
565
|
-
isWebCallMute?: boolean | undefined;
|
|
566
|
-
reservationInteractionId?: string | undefined;
|
|
567
|
-
}> | undefined>;
|
|
111
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
568
112
|
vteamList(p: {
|
|
569
113
|
data: Service.Aqm.Contact.VTeam;
|
|
570
|
-
}): Promise<
|
|
114
|
+
}): Promise<Service.Aqm.Contact.VTeamSuccess | undefined>;
|
|
115
|
+
pauseRecording(p: {
|
|
116
|
+
interactionId: string;
|
|
117
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
118
|
+
resumeRecording(p: {
|
|
119
|
+
interactionId: string;
|
|
571
120
|
data: {
|
|
572
|
-
|
|
573
|
-
allowConsultToQueue: boolean;
|
|
121
|
+
autoResumed: boolean;
|
|
574
122
|
};
|
|
575
|
-
|
|
576
|
-
|
|
577
|
-
agentSessionId: string;
|
|
578
|
-
}> | undefined>;
|
|
579
|
-
pauseRecording(p: {
|
|
123
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
124
|
+
acceptV2(p: {
|
|
580
125
|
interactionId: string;
|
|
581
|
-
}): Promise<
|
|
582
|
-
|
|
583
|
-
eventType: string;
|
|
584
|
-
agentId: string;
|
|
585
|
-
destAgentId: string;
|
|
586
|
-
trackingId: string;
|
|
587
|
-
consultMediaResourceId: string;
|
|
588
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
589
|
-
childInteractionId?: string | undefined;
|
|
126
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
127
|
+
endV2(p: {
|
|
590
128
|
interactionId: string;
|
|
591
|
-
|
|
592
|
-
|
|
593
|
-
|
|
594
|
-
|
|
595
|
-
|
|
596
|
-
|
|
597
|
-
|
|
598
|
-
|
|
599
|
-
|
|
600
|
-
destinationType?: string | undefined;
|
|
601
|
-
autoResumed?: boolean | undefined;
|
|
602
|
-
reasonCode?: string | number | undefined;
|
|
603
|
-
reason?: string | undefined;
|
|
604
|
-
consultingAgentId?: string | undefined;
|
|
605
|
-
taskId?: string | undefined;
|
|
606
|
-
task?: Service.Aqm.Contact.Interaction | undefined;
|
|
607
|
-
supervisorId?: string | undefined;
|
|
608
|
-
monitorType?: string | undefined;
|
|
609
|
-
supervisorDN?: string | undefined;
|
|
610
|
-
id?: string | undefined;
|
|
611
|
-
isWebCallMute?: boolean | undefined;
|
|
612
|
-
reservationInteractionId?: string | undefined;
|
|
613
|
-
}> | undefined>;
|
|
614
|
-
resumeRecording(p: {
|
|
129
|
+
isEndingFromNonPrimary?: boolean;
|
|
130
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
131
|
+
cancelTaskV2(p: {
|
|
132
|
+
interactionId: string;
|
|
133
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
134
|
+
pauseRecordingV2(p: {
|
|
135
|
+
interactionId: string;
|
|
136
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
137
|
+
resumeRecordingV2(p: {
|
|
615
138
|
interactionId: string;
|
|
616
139
|
data: {
|
|
617
140
|
autoResumed: boolean;
|
|
618
141
|
};
|
|
619
|
-
}): Promise<
|
|
620
|
-
|
|
621
|
-
eventType: string;
|
|
622
|
-
agentId: string;
|
|
623
|
-
destAgentId: string;
|
|
624
|
-
trackingId: string;
|
|
625
|
-
consultMediaResourceId: string;
|
|
626
|
-
interaction: Service.Aqm.Contact.Interaction;
|
|
627
|
-
childInteractionId?: string | undefined;
|
|
142
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
143
|
+
wrapupV2(p: {
|
|
628
144
|
interactionId: string;
|
|
629
|
-
|
|
630
|
-
|
|
631
|
-
|
|
632
|
-
|
|
633
|
-
|
|
634
|
-
|
|
635
|
-
|
|
636
|
-
|
|
637
|
-
|
|
638
|
-
|
|
639
|
-
|
|
640
|
-
|
|
641
|
-
|
|
642
|
-
|
|
643
|
-
|
|
644
|
-
|
|
645
|
-
|
|
646
|
-
|
|
647
|
-
|
|
648
|
-
|
|
649
|
-
|
|
650
|
-
|
|
651
|
-
}
|
|
145
|
+
data: Service.Aqm.Contact.WrapupV2PayLoad;
|
|
146
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
147
|
+
consultV2(p: {
|
|
148
|
+
interactionId: string;
|
|
149
|
+
data: Service.Aqm.Contact.consultDataV2;
|
|
150
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
151
|
+
consultEndV2(p: {
|
|
152
|
+
interactionId: string;
|
|
153
|
+
isConsult: boolean;
|
|
154
|
+
isSecondaryEpDnAgent?: boolean;
|
|
155
|
+
queueId?: string;
|
|
156
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
157
|
+
consultConferenceV2(p: {
|
|
158
|
+
interactionId: string;
|
|
159
|
+
data: Service.Aqm.Contact.consultConferenceDataV2;
|
|
160
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
161
|
+
exitConference(p: {
|
|
162
|
+
interactionId: string;
|
|
163
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
164
|
+
consultTransferV2(p: {
|
|
165
|
+
interactionId: string;
|
|
166
|
+
data: Service.Aqm.Contact.transferV2Payload;
|
|
167
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
168
|
+
blindTransferV2(p: {
|
|
169
|
+
interactionId: string;
|
|
170
|
+
data: Service.Aqm.Contact.transferV2Payload;
|
|
171
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
172
|
+
vteamTransferV2(p: {
|
|
173
|
+
interactionId: string;
|
|
174
|
+
data: Service.Aqm.Contact.transferV2Payload;
|
|
175
|
+
}): Promise<Service.Aqm.Contact.AgentContact | undefined>;
|
|
176
|
+
buddyAgentsV2(p: {
|
|
177
|
+
data: Service.Aqm.Contact.BuddyAgentsV2;
|
|
178
|
+
}): Promise<Service.Aqm.Contact.BuddyAgentsSuccess | undefined>;
|
|
652
179
|
addEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
|
|
653
180
|
addOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
|
|
654
181
|
removeEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
|