@wowok/agent-mcp 2.7.1 → 2.7.3

package/dist/customer/post-purchase.js

@@ -1,351 +1 @@
-import { CUSTOMER_INTELLIGENCE_VERSION } from "./types.js";
-import { formatAmountText } from "../knowledge/fund-layer.js";
-export function generatePostPurchaseAdvice(ctx) {
-    switch (ctx.phase) {
-        case "refund_tracking":
-            return trackRefund(ctx);
-        case "quality_issue":
-            return handleQualityIssue(ctx);
-        case "merchant_unreachable":
-            return handleMerchantUnreachable(ctx);
-        case "arbitration_support":
-            return arbitrationSupport(ctx);
-    }
-}
-export function trackRefund(ctx) {
-    const actions = [];
-    const orderAmount = ctx.order_amount ?? 0n;
-    const refunded = ctx.refunded_amount ?? 0n;
-    if (orderAmount > 0n && refunded >= orderAmount) {
-        actions.push({
-            id: "refund_complete",
-            phase: "refund_tracking",
-            priority: "info",
-            title: "Refund complete",
-            message: `✅ Order ${ctx.order_id} refund fully received (${formatAmountText(refunded, ctx.token?.decimals, ctx.token?.symbol)})`,
-            next_step: "You can close post-purchase tracking; recommend submitting an order review",
-        });
-        return actions;
-    }
-    if (refunded > 0n && refunded < orderAmount) {
-        const diff = orderAmount - refunded;
-        actions.push({
-            id: "refund_partial",
-            phase: "refund_tracking",
-            priority: "required",
-            title: "Refund incomplete",
-            message: `⚠️ Order ${ctx.order_id} only refunded ${formatAmountText(refunded, ctx.token?.decimals, ctx.token?.symbol)} of ${formatAmountText(orderAmount, ctx.token?.decimals, ctx.token?.symbol)}; the difference of ${formatAmountText(diff, ctx.token?.decimals, ctx.token?.symbol)} has not been received`,
-            next_step: "Urge the merchant via Messenger to make up the difference, or initiate arbitration to recover it",
-            tool: "messenger_send",
-        });
-        return actions;
-    }
-    if (refunded === 0n && ctx.refund_requested === true) {
-        actions.push({
-            id: "refund_waiting",
-            phase: "refund_tracking",
-            priority: "recommended",
-            title: "Waiting for merchant refund",
-            message: `⏳ Order ${ctx.order_id} refund has been requested; waiting for the merchant to trigger the refund Allocator`,
-            next_step: "If not received within 48 hours, recommend urging via Messenger or initiating arbitration",
-            tool: "query_toolkit",
-        });
-        return actions;
-    }
-    const hasRefundPath = ctx.puzzle?.workflow_analysis?.has_refund_path ?? false;
-    if (refunded === 0n && ctx.refund_requested !== true && hasRefundPath) {
-        actions.push({
-            id: "refund_trigger_available",
-            phase: "refund_tracking",
-            priority: "recommended",
-            title: "Can trigger refund via Allocator",
-            message: `ℹ️ Order ${ctx.order_id} has a refund path; you can trigger the refund Allocator to refund`,
-            next_step: "Query the refund Allocator trigger conditions via query_toolkit and apply for a refund",
-            tool: "query_toolkit",
-        });
-        return actions;
-    }
-    actions.push({
-        id: "refund_no_path",
-        phase: "refund_tracking",
-        priority: "required",
-        title: "No refund path; arbitration required",
-        message: `🔴 Order ${ctx.order_id} has no refund Allocator path; funds must be recovered via arbitration`,
-        next_step: "Switch to the arbitration_support phase and submit an arbitration application",
-        tool: "mark_arbitration",
-    });
-    return actions;
-}
-export function handleQualityIssue(ctx) {
-    const actions = [];
-    if (ctx.original_wip_hash &&
-        ctx.wip_hash &&
-        ctx.original_wip_hash !== ctx.wip_hash) {
-        actions.push({
-            id: "quality_wip_mismatch",
-            phase: "quality_issue",
-            priority: "required",
-            title: "WIP hash mismatch detected",
-            message: `🔴 Order ${ctx.order_id} WIP hash differs from the one at order time; the deliverable may have been changed.\n` +
-                `  Original: ${ctx.original_wip_hash}\n` +
-                `  Current: ${ctx.wip_hash}`,
-            next_step: "Re-verify the WIP via query_toolkit and initiate arbitration immediately",
-            tool: "query_toolkit",
-        });
-    }
-    if (!ctx.wip_hash) {
-        actions.push({
-            id: "quality_wip_missing",
-            phase: "quality_issue",
-            priority: "recommended",
-            title: "Require merchant to provide WIP hash verification",
-            message: `⚠️ Order ${ctx.order_id} is missing the current WIP hash; deliverable integrity cannot be verified`,
-            next_step: "Request the latest WIP hash via Messenger and compare it with the original hash",
-            tool: "messenger_send",
-        });
-    }
-    const evidenceCount = ctx.evidence?.length ?? 0;
-    if (evidenceCount === 0) {
-        actions.push({
-            id: "quality_collect_evidence",
-            phase: "quality_issue",
-            priority: "recommended",
-            title: "Collect evidence: screenshots, chat logs, deliverable samples",
-            message: `📋 Order ${ctx.order_id} has no evidence collected yet. Recommend collecting immediately:\n` +
-                `  • Deliverable screenshots / screen recordings\n` +
-                `  • Messenger chat logs (export WTS evidence)\n` +
-                `  • Deliverable samples or test results`,
-            next_step: "Generate a WTS evidence file via messenger_mark_evidence",
-            tool: "messenger_mark_evidence",
-        });
-    }
-    else if (evidenceCount < 3) {
-        actions.push({
-            id: "quality_supplement_evidence",
-            phase: "quality_issue",
-            priority: "recommended",
-            title: `Supplement more evidence (currently ${evidenceCount} item(s); recommend ≥3)`,
-            message: `⚠️ Order ${ctx.order_id} has collected ${evidenceCount} item(s) of evidence; recommend supplementing to at least 3 to strengthen the arbitration case.\n` +
-                `  Current evidence: ${ctx.evidence?.join(" / ") ?? "none"}`,
-            next_step: "Add screenshots, chat logs, or third-party appraisal reports",
-            tool: "messenger_mark_evidence",
-        });
-    }
-    if (actions.length === 0) {
-        actions.push({
-            id: "quality_ok",
-            phase: "quality_issue",
-            priority: "info",
-            title: "Quality verification passed",
-            message: `✅ Order ${ctx.order_id} WIP hash matches the original, and evidence is complete (${evidenceCount} item(s))`,
-            next_step: "You can proceed with the acceptance workflow",
-        });
-    }
-    return actions;
-}
-export function handleMerchantUnreachable(ctx) {
-    const actions = [];
-    const lastReply = ctx.last_merchant_reply_at;
-    const days = lastReply !== undefined
-        ? Math.floor((ctx.now - lastReply) / (24 * 60 * 60 * 1000))
-        : Infinity;
-    const hasArbitration = ctx.has_arbitration ?? ctx.puzzle?.workflow_analysis?.has_arbitration_path ?? false;
-    if (days > 7) {
-        if (hasArbitration) {
-            actions.push({
-                id: "unreachable_arb_recommend",
-                phase: "merchant_unreachable",
-                priority: "required",
-                title: "Recommend initiating arbitration",
-                message: `🔴 Order ${ctx.order_id} merchant has been unreachable for ${days} days; funds may be frozen. Recommend initiating arbitration immediately.`,
-                next_step: "Switch to the arbitration_support phase and submit an arbitration application",
-                tool: "mark_arbitration",
-            });
-        }
-        else {
-            actions.push({
-                id: "unreachable_no_arb",
-                phase: "merchant_unreachable",
-                priority: "required",
-                title: "No arbitration channel; funds may be frozen; recommend contacting WoWok officials",
-                message: `🔴 Order ${ctx.order_id} merchant has been unreachable for ${days} days, and no arbitration channel is configured; funds may be frozen long-term. Recommend contacting WoWok officials for assistance.`,
-                next_step: "Contact WoWok official support and provide the order and communication records",
-            });
-        }
-        return actions;
-    }
-    if (days > 3) {
-        actions.push({
-            id: "unreachable_urge",
-            phase: "merchant_unreachable",
-            priority: "recommended",
-            title: "Persistent no response; send a follow-up message",
-            message: `⚠️ Order ${ctx.order_id} merchant has not replied for ${days} days; recommend sending a follow-up message via Messenger and keeping a record`,
-            next_step: "If there is still no reply within 3 days, initiate arbitration",
-            tool: "messenger_send",
-        });
-        return actions;
-    }
-    actions.push({
-        id: "unreachable_wait",
-        phase: "merchant_unreachable",
-        priority: "info",
-        title: "Merchant may be busy; await reply",
-        message: `ℹ️ Order ${ctx.order_id} merchant ${days === Infinity ? "has not replied yet" : `has not replied for ${days} day(s)`}; may be busy. Recommend waiting another 1-2 days`,
-        next_step: "If there is still no reply after 3 days, send a follow-up message",
-    });
-    return actions;
-}
-export function arbitrationSupport(ctx) {
-    const actions = [];
-    const initiated = ctx.arbitration_initiated === true;
-    const evidenceCount = ctx.evidence?.length ?? 0;
-    const arbWindowDays = ctx.arb_window_days ?? 0;
-    if (!initiated) {
-        actions.push({
-            id: "arb_not_initiated",
-            phase: "arbitration_support",
-            priority: "required",
-            title: "Recommend initiating an arbitration application",
-            message: `🔔 Order ${ctx.order_id} has not initiated arbitration. Recommend generating an arbitration application template and submitting it immediately.`,
-            next_step: "Call generateArbitrationTemplate to generate the application template",
-            tool: "mark_arbitration",
-        });
-        if (arbWindowDays > 0 && arbWindowDays <= 7) {
-            actions.push({
-                id: "arb_window_closing_soon",
-                phase: "arbitration_support",
-                priority: "required",
-                title: `Arbitration window will close in ${arbWindowDays} day(s)`,
-                message: `⏰ Order ${ctx.order_id} arbitration application window has only ${arbWindowDays} day(s) left; please submit the arbitration application as soon as possible`,
-                next_step: "Submit the arbitration application immediately",
-                deadline: ctx.now + arbWindowDays * 24 * 60 * 60 * 1000,
-            });
-        }
-        return actions;
-    }
-    if (arbWindowDays > 0 && arbWindowDays <= 3) {
-        actions.push({
-            id: "arb_window_urgent",
-            phase: "arbitration_support",
-            priority: "required",
-            title: "Arbitration window about to close",
-            message: `⏰ Order ${ctx.order_id} arbitration window has only ${arbWindowDays} day(s) left; please supplement evidence and follow up on voting progress as soon as possible`,
-            next_step: "Immediately supplement evidence and query arbitration progress",
-            tool: "query_toolkit",
-            deadline: ctx.now + arbWindowDays * 24 * 60 * 60 * 1000,
-        });
-    }
-    if (evidenceCount === 0) {
-        actions.push({
-            id: "arb_no_evidence",
-            phase: "arbitration_support",
-            priority: "required",
-            title: "Supplement evidence",
-            message: `📋 Order ${ctx.order_id} arbitration has been initiated but no evidence is recorded. Recommend collecting immediately:\n` +
-                `  • Messenger chat logs\n` +
-                `  • WIP hash comparison records\n` +
-                `  • Progress stall screenshots`,
-            next_step: "Generate an evidence file via messenger_mark_evidence and submit it",
-            tool: "messenger_mark_evidence",
-        });
-    }
-    else if (evidenceCount < 3) {
-        actions.push({
-            id: "arb_supplement_evidence",
-            phase: "arbitration_support",
-            priority: "recommended",
-            title: `Supplement more evidence to strengthen the arbitration case (currently ${evidenceCount} item(s))`,
-            message: `⚠️ Order ${ctx.order_id} has submitted ${evidenceCount} item(s) of evidence; recommend supplementing to at least 3.\n` +
-                `  Current evidence: ${ctx.evidence?.join(" / ") ?? "none"}`,
-            next_step: "Add third-party appraisals, chat logs, or deliverable screenshots",
-            tool: "messenger_mark_evidence",
-        });
-    }
-    if (evidenceCount >= 3 && (arbWindowDays === 0 || arbWindowDays > 3)) {
-        actions.push({
-            id: "arb_monitor_progress",
-            phase: "arbitration_support",
-            priority: "info",
-            title: "Arbitration in progress; continuously monitor voting progress",
-            message: `📊 Order ${ctx.order_id} arbitration has been initiated, with ${evidenceCount} item(s) of evidence complete. Recommend periodically querying voting progress and preparing supplemental evidence.`,
-            next_step: "Query arbitration voting status via query_toolkit",
-            tool: "query_toolkit",
-        });
-    }
-    return actions;
-}
-export function generateArbitrationTemplate(ctx) {
-    const phaseLabel = phaseToLabel(ctx.phase);
-    const evidenceCount = ctx.evidence?.length ?? 0;
-    const title = `Order ${ctx.order_id} Arbitration Application — ${phaseLabel}`;
-    const descriptionParts = [];
-    descriptionParts.push(`Order ID: ${ctx.order_id}`);
-    descriptionParts.push(`Service ID: ${ctx.service_id}`);
-    descriptionParts.push(`Dispute type: ${phaseLabel}`);
-    switch (ctx.phase) {
-        case "refund_tracking":
-            descriptionParts.push(`Dispute summary: The merchant did not refund as required. Order amount ${ctx.order_amount !== undefined ? formatAmountText(ctx.order_amount, ctx.token?.decimals, ctx.token?.symbol) : "unknown"}, refunded ${formatAmountText(ctx.refunded_amount ?? 0n, ctx.token?.decimals, ctx.token?.symbol)}.`);
-            break;
-        case "quality_issue":
-            descriptionParts.push(`Dispute summary: The deliverable has quality issues. Original WIP hash: ${ctx.original_wip_hash ?? "unknown"}, current: ${ctx.wip_hash ?? "unknown"}.`);
-            break;
-        case "merchant_unreachable":
-            descriptionParts.push(`Dispute summary: The merchant has been unreachable for a long time. Last reply time: ${ctx.last_merchant_reply_at ? new Date(ctx.last_merchant_reply_at).toISOString() : "unknown"}.`);
-            break;
-        case "arbitration_support":
-            descriptionParts.push("Dispute summary: See the phase records above.");
-            break;
-    }
-    descriptionParts.push(`Evidence collected: ${evidenceCount} item(s)`);
-    const description = descriptionParts.join("\n");
-    const evidence_required = [
-        "Messenger communication logs (export WTS evidence file)",
-        "Order creation and payment proof",
-        "Progress node advancement records",
-    ];
-    switch (ctx.phase) {
-        case "quality_issue":
-            evidence_required.push("WIP hash comparison record (original vs current)");
-            evidence_required.push("Deliverable screenshots or samples");
-            break;
-        case "merchant_unreachable":
-            evidence_required.push("Unreachable duration record (based on last_merchant_reply_at)");
-            evidence_required.push("Follow-up message sending records");
-            break;
-        case "refund_tracking":
-            evidence_required.push("Refund application record");
-            evidence_required.push("Refund difference calculation proof");
-            break;
-    }
-    const claim = buildClaim(ctx);
-    return { title, description, evidence_required, claim };
-}
-function phaseToLabel(phase) {
-    switch (phase) {
-        case "refund_tracking": return "Refund dispute";
-        case "quality_issue": return "Quality issue";
-        case "merchant_unreachable": return "Merchant unreachable";
-        case "arbitration_support": return "Arbitration support";
-    }
-}
-function buildClaim(ctx) {
-    switch (ctx.phase) {
-        case "refund_tracking": {
-            const orderAmount = ctx.order_amount ?? 0n;
-            const refunded = ctx.refunded_amount ?? 0n;
-            const diff = orderAmount - refunded;
-            if (refunded === 0n) {
-                return `Request the arbitrator to order a full refund (${formatAmountText(orderAmount, ctx.token?.decimals, ctx.token?.symbol)}).`;
-            }
-            return `Request the arbitrator to order the merchant to make up the refund difference (${formatAmountText(diff, ctx.token?.decimals, ctx.token?.symbol)}).`;
-        }
-        case "quality_issue":
-            return "Request the arbitrator to order the merchant to redeliver a deliverable that meets the agreement, or to fully refund.";
-        case "merchant_unreachable":
-            return "Request the arbitrator to order the merchant to fulfill the order obligations or refund all payments, and to compensate for losses caused by being unreachable.";
-        case "arbitration_support":
-            return "Request the arbitrator to support this party's claim, and based on the attached evidence, rule that the merchant breached the contract and order compensation.";
-    }
-}
-export { CUSTOMER_INTELLIGENCE_VERSION };
+import{CUSTOMER_INTELLIGENCE_VERSION}from'./types.js';import{formatAmountText}from'../knowledge/fund-layer.js';export function generatePostPurchaseAdvice(a){switch(a['phase']){case'refund_tracking':return trackRefund(a);case'quality_issue':return handleQualityIssue(a);case'merchant_unreachable':return handleMerchantUnreachable(a);case'arbitration_support':return arbitrationSupport(a);}}export function trackRefund(a){const b=[],c=a['order_amount']??0x0n,d=a['refunded_amount']??0x0n;if(c>0x0n&&d>=c)return b['push']({'id':'refund_complete','phase':'refund_tracking','priority':'info','title':'Refund\x20complete','message':'✅\x20Order\x20'+a['order_id']+'\x20refund\x20fully\x20received\x20('+formatAmountText(d,a['token']?.['decimals'],a['token']?.['symbol'])+')','next_step':'You\x20can\x20close\x20post-purchase\x20tracking;\x20recommend\x20submitting\x20an\x20order\x20review'}),b;if(d>0x0n&&d<c){const f=c-d;return b['push']({'id':'refund_partial','phase':'refund_tracking','priority':'required','title':'Refund\x20incomplete','message':'⚠️\x20Order\x20'+a['order_id']+'\x20only\x20refunded\x20'+formatAmountText(d,a['token']?.['decimals'],a['token']?.['symbol'])+'\x20of\x20'+formatAmountText(c,a['token']?.['decimals'],a['token']?.['symbol'])+';\x20the\x20difference\x20of\x20'+formatAmountText(f,a['token']?.['decimals'],a['token']?.['symbol'])+'\x20has\x20not\x20been\x20received','next_step':'Urge\x20the\x20merchant\x20via\x20Messenger\x20to\x20make\x20up\x20the\x20difference,\x20or\x20initiate\x20arbitration\x20to\x20recover\x20it','tool':'messenger_send'}),b;}if(d===0x0n&&a['refund_requested']===!![])return b['push']({'id':'refund_waiting','phase':'refund_tracking','priority':'recommended','title':'Waiting\x20for\x20merchant\x20refund','message':'⏳\x20Order\x20'+a['order_id']+'\x20refund\x20has\x20been\x20requested;\x20waiting\x20for\x20the\x20merchant\x20to\x20trigger\x20the\x20refund\x20Allocator','next_step':'If\x20not\x20received\x20within\x2048\x20hours,\x20recommend\x20urging\x20via\x20Messenger\x20or\x20initiating\x20arbitration','tool':'query_toolkit'}),b;const e=a['puzzle']?.['workflow_analysis']?.['has_refund_path']??![];if(d===0x0n&&a['refund_requested']!==!![]&&e)return b['push']({'id':'refund_trigger_available','phase':'refund_tracking','priority':'recommended','title':'Can\x20trigger\x20refund\x20via\x20Allocator','message':'ℹ️\x20Order\x20'+a['order_id']+'\x20has\x20a\x20refund\x20path;\x20you\x20can\x20trigger\x20the\x20refund\x20Allocator\x20to\x20refund','next_step':'Query\x20the\x20refund\x20Allocator\x20trigger\x20conditions\x20via\x20query_toolkit\x20and\x20apply\x20for\x20a\x20refund','tool':'query_toolkit'}),b;return b['push']({'id':'refund_no_path','phase':'refund_tracking','priority':'required','title':'No\x20refund\x20path;\x20arbitration\x20required','message':'🔴\x20Order\x20'+a['order_id']+'\x20has\x20no\x20refund\x20Allocator\x20path;\x20funds\x20must\x20be\x20recovered\x20via\x20arbitration','next_step':'Switch\x20to\x20the\x20arbitration_support\x20phase\x20and\x20submit\x20an\x20arbitration\x20application','tool':'mark_arbitration'}),b;}export function handleQualityIssue(a){const b=[];a['original_wip_hash']&&a['wip_hash']&&a['original_wip_hash']!==a['wip_hash']&&b['push']({'id':'quality_wip_mismatch','phase':'quality_issue','priority':'required','title':'WIP\x20hash\x20mismatch\x20detected','message':'🔴\x20Order\x20'+a['order_id']+'\x20WIP\x20hash\x20differs\x20from\x20the\x20one\x20at\x20order\x20time;\x20the\x20deliverable\x20may\x20have\x20been\x20changed.\x0a'+('\x20\x20Original:\x20'+a['original_wip_hash']+'\x0a')+('\x20\x20Current:\x20'+a['wip_hash']),'next_step':'Re-verify\x20the\x20WIP\x20via\x20query_toolkit\x20and\x20initiate\x20arbitration\x20immediately','tool':'query_toolkit'});!a['wip_hash']&&b['push']({'id':'quality_wip_missing','phase':'quality_issue','priority':'recommended','title':'Require\x20merchant\x20to\x20provide\x20WIP\x20hash\x20verification','message':'⚠️\x20Order\x20'+a['order_id']+'\x20is\x20missing\x20the\x20current\x20WIP\x20hash;\x20deliverable\x20integrity\x20cannot\x20be\x20verified','next_step':'Request\x20the\x20latest\x20WIP\x20hash\x20via\x20Messenger\x20and\x20compare\x20it\x20with\x20the\x20original\x20hash','tool':'messenger_send'});const c=a['evidence']?.['length']??0x0;if(c===0x0)b['push']({'id':'quality_collect_evidence','phase':'quality_issue','priority':'recommended','title':'Collect\x20evidence:\x20screenshots,\x20chat\x20logs,\x20deliverable\x20samples','message':'📋\x20Order\x20'+a['order_id']+'\x20has\x20no\x20evidence\x20collected\x20yet.\x20Recommend\x20collecting\x20immediately:\x0a'+'\x20\x20•\x20Deliverable\x20screenshots\x20/\x20screen\x20recordings\x0a'+'\x20\x20•\x20Messenger\x20chat\x20logs\x20(export\x20WTS\x20evidence)\x0a'+'\x20\x20•\x20Deliverable\x20samples\x20or\x20test\x20results','next_step':'Generate\x20a\x20WTS\x20evidence\x20file\x20via\x20messenger_mark_evidence','tool':'messenger_mark_evidence'});else c<0x3&&b['push']({'id':'quality_supplement_evidence','phase':'quality_issue','priority':'recommended','title':'Supplement\x20more\x20evidence\x20(currently\x20'+c+'\x20item(s);\x20recommend\x20≥3)','message':'⚠️\x20Order\x20'+a['order_id']+'\x20has\x20collected\x20'+c+'\x20item(s)\x20of\x20evidence;\x20recommend\x20supplementing\x20to\x20at\x20least\x203\x20to\x20strengthen\x20the\x20arbitration\x20case.\x0a'+('\x20\x20Current\x20evidence:\x20'+(a['evidence']?.['join']('\x20/\x20')??'none')),'next_step':'Add\x20screenshots,\x20chat\x20logs,\x20or\x20third-party\x20appraisal\x20reports','tool':'messenger_mark_evidence'});return b['length']===0x0&&b['push']({'id':'quality_ok','phase':'quality_issue','priority':'info','title':'Quality\x20verification\x20passed','message':'✅\x20Order\x20'+a['order_id']+'\x20WIP\x20hash\x20matches\x20the\x20original,\x20and\x20evidence\x20is\x20complete\x20('+c+'\x20item(s))','next_step':'You\x20can\x20proceed\x20with\x20the\x20acceptance\x20workflow'}),b;}export function handleMerchantUnreachable(a){const b=[],c=a['last_merchant_reply_at'],d=c!==undefined?Math['floor']((a['now']-c)/(0x18*0x3c*0x3c*0x3e8)):Infinity,e=a['has_arbitration']??a['puzzle']?.['workflow_analysis']?.['has_arbitration_path']??![];if(d>0x7)return e?b['push']({'id':'unreachable_arb_recommend','phase':'merchant_unreachable','priority':'required','title':'Recommend\x20initiating\x20arbitration','message':'🔴\x20Order\x20'+a['order_id']+'\x20merchant\x20has\x20been\x20unreachable\x20for\x20'+d+'\x20days;\x20funds\x20may\x20be\x20frozen.\x20Recommend\x20initiating\x20arbitration\x20immediately.','next_step':'Switch\x20to\x20the\x20arbitration_support\x20phase\x20and\x20submit\x20an\x20arbitration\x20application','tool':'mark_arbitration'}):b['push']({'id':'unreachable_no_arb','phase':'merchant_unreachable','priority':'required','title':'No\x20arbitration\x20channel;\x20funds\x20may\x20be\x20frozen;\x20recommend\x20contacting\x20WoWok\x20officials','message':'🔴\x20Order\x20'+a['order_id']+'\x20merchant\x20has\x20been\x20unreachable\x20for\x20'+d+'\x20days,\x20and\x20no\x20arbitration\x20channel\x20is\x20configured;\x20funds\x20may\x20be\x20frozen\x20long-term.\x20Recommend\x20contacting\x20WoWok\x20officials\x20for\x20assistance.','next_step':'Contact\x20WoWok\x20official\x20support\x20and\x20provide\x20the\x20order\x20and\x20communication\x20records'}),b;if(d>0x3)return b['push']({'id':'unreachable_urge','phase':'merchant_unreachable','priority':'recommended','title':'Persistent\x20no\x20response;\x20send\x20a\x20follow-up\x20message','message':'⚠️\x20Order\x20'+a['order_id']+'\x20merchant\x20has\x20not\x20replied\x20for\x20'+d+'\x20days;\x20recommend\x20sending\x20a\x20follow-up\x20message\x20via\x20Messenger\x20and\x20keeping\x20a\x20record','next_step':'If\x20there\x20is\x20still\x20no\x20reply\x20within\x203\x20days,\x20initiate\x20arbitration','tool':'messenger_send'}),b;return b['push']({'id':'unreachable_wait','phase':'merchant_unreachable','priority':'info','title':'Merchant\x20may\x20be\x20busy;\x20await\x20reply','message':'ℹ️\x20Order\x20'+a['order_id']+'\x20merchant\x20'+(d===Infinity?'has\x20not\x20replied\x20yet':'has\x20not\x20replied\x20for\x20'+d+'\x20day(s)')+';\x20may\x20be\x20busy.\x20Recommend\x20waiting\x20another\x201-2\x20days','next_step':'If\x20there\x20is\x20still\x20no\x20reply\x20after\x203\x20days,\x20send\x20a\x20follow-up\x20message'}),b;}export function arbitrationSupport(a){const b=[],c=a['arbitration_initiated']===!![],d=a['evidence']?.['length']??0x0,e=a['arb_window_days']??0x0;if(!c)return b['push']({'id':'arb_not_initiated','phase':'arbitration_support','priority':'required','title':'Recommend\x20initiating\x20an\x20arbitration\x20application','message':'🔔\x20Order\x20'+a['order_id']+'\x20has\x20not\x20initiated\x20arbitration.\x20Recommend\x20generating\x20an\x20arbitration\x20application\x20template\x20and\x20submitting\x20it\x20immediately.','next_step':'Call\x20generateArbitrationTemplate\x20to\x20generate\x20the\x20application\x20template','tool':'mark_arbitration'}),e>0x0&&e<=0x7&&b['push']({'id':'arb_window_closing_soon','phase':'arbitration_support','priority':'required','title':'Arbitration\x20window\x20will\x20close\x20in\x20'+e+'\x20day(s)','message':'⏰\x20Order\x20'+a['order_id']+'\x20arbitration\x20application\x20window\x20has\x20only\x20'+e+'\x20day(s)\x20left;\x20please\x20submit\x20the\x20arbitration\x20application\x20as\x20soon\x20as\x20possible','next_step':'Submit\x20the\x20arbitration\x20application\x20immediately','deadline':a['now']+e*0x18*0x3c*0x3c*0x3e8}),b;e>0x0&&e<=0x3&&b['push']({'id':'arb_window_urgent','phase':'arbitration_support','priority':'required','title':'Arbitration\x20window\x20about\x20to\x20close','message':'⏰\x20Order\x20'+a['order_id']+'\x20arbitration\x20window\x20has\x20only\x20'+e+'\x20day(s)\x20left;\x20please\x20supplement\x20evidence\x20and\x20follow\x20up\x20on\x20voting\x20progress\x20as\x20soon\x20as\x20possible','next_step':'Immediately\x20supplement\x20evidence\x20and\x20query\x20arbitration\x20progress','tool':'query_toolkit','deadline':a['now']+e*0x18*0x3c*0x3c*0x3e8});if(d===0x0)b['push']({'id':'arb_no_evidence','phase':'arbitration_support','priority':'required','title':'Supplement\x20evidence','message':'📋\x20Order\x20'+a['order_id']+'\x20arbitration\x20has\x20been\x20initiated\x20but\x20no\x20evidence\x20is\x20recorded.\x20Recommend\x20collecting\x20immediately:\x0a'+'\x20\x20•\x20Messenger\x20chat\x20logs\x0a'+'\x20\x20•\x20WIP\x20hash\x20comparison\x20records\x0a'+'\x20\x20•\x20Progress\x20stall\x20screenshots','next_step':'Generate\x20an\x20evidence\x20file\x20via\x20messenger_mark_evidence\x20and\x20submit\x20it','tool':'messenger_mark_evidence'});else d<0x3&&b['push']({'id':'arb_supplement_evidence','phase':'arbitration_support','priority':'recommended','title':'Supplement\x20more\x20evidence\x20to\x20strengthen\x20the\x20arbitration\x20case\x20(currently\x20'+d+'\x20item(s))','message':'⚠️\x20Order\x20'+a['order_id']+'\x20has\x20submitted\x20'+d+'\x20item(s)\x20of\x20evidence;\x20recommend\x20supplementing\x20to\x20at\x20least\x203.\x0a'+('\x20\x20Current\x20evidence:\x20'+(a['evidence']?.['join']('\x20/\x20')??'none')),'next_step':'Add\x20third-party\x20appraisals,\x20chat\x20logs,\x20or\x20deliverable\x20screenshots','tool':'messenger_mark_evidence'});return d>=0x3&&(e===0x0||e>0x3)&&b['push']({'id':'arb_monitor_progress','phase':'arbitration_support','priority':'info','title':'Arbitration\x20in\x20progress;\x20continuously\x20monitor\x20voting\x20progress','message':'📊\x20Order\x20'+a['order_id']+'\x20arbitration\x20has\x20been\x20initiated,\x20with\x20'+d+'\x20item(s)\x20of\x20evidence\x20complete.\x20Recommend\x20periodically\x20querying\x20voting\x20progress\x20and\x20preparing\x20supplemental\x20evidence.','next_step':'Query\x20arbitration\x20voting\x20status\x20via\x20query_toolkit','tool':'query_toolkit'}),b;}export function generateArbitrationTemplate(a){const b=phaseToLabel(a['phase']),c=a['evidence']?.['length']??0x0,d='Order\x20'+a['order_id']+'\x20Arbitration\x20Application\x20—\x20'+b,e=[];e['push']('Order\x20ID:\x20'+a['order_id']),e['push']('Service\x20ID:\x20'+a['service_id']),e['push']('Dispute\x20type:\x20'+b);switch(a['phase']){case'refund_tracking':e['push']('Dispute\x20summary:\x20The\x20merchant\x20did\x20not\x20refund\x20as\x20required.\x20Order\x20amount\x20'+(a['order_amount']!==undefined?formatAmountText(a['order_amount'],a['token']?.['decimals'],a['token']?.['symbol']):'unknown')+',\x20refunded\x20'+formatAmountText(a['refunded_amount']??0x0n,a['token']?.['decimals'],a['token']?.['symbol'])+'.');break;case'quality_issue':e['push']('Dispute\x20summary:\x20The\x20deliverable\x20has\x20quality\x20issues.\x20Original\x20WIP\x20hash:\x20'+(a['original_wip_hash']??'unknown')+',\x20current:\x20'+(a['wip_hash']??'unknown')+'.');break;case'merchant_unreachable':e['push']('Dispute\x20summary:\x20The\x20merchant\x20has\x20been\x20unreachable\x20for\x20a\x20long\x20time.\x20Last\x20reply\x20time:\x20'+(a['last_merchant_reply_at']?new Date(a['last_merchant_reply_at'])['toISOString']():'unknown')+'.');break;case'arbitration_support':e['push']('Dispute\x20summary:\x20See\x20the\x20phase\x20records\x20above.');break;}e['push']('Evidence\x20collected:\x20'+c+'\x20item(s)');const f=e['join']('\x0a'),g=['Messenger\x20communication\x20logs\x20(export\x20WTS\x20evidence\x20file)','Order\x20creation\x20and\x20payment\x20proof','Progress\x20node\x20advancement\x20records'];switch(a['phase']){case'quality_issue':g['push']('WIP\x20hash\x20comparison\x20record\x20(original\x20vs\x20current)'),g['push']('Deliverable\x20screenshots\x20or\x20samples');break;case'merchant_unreachable':g['push']('Unreachable\x20duration\x20record\x20(based\x20on\x20last_merchant_reply_at)'),g['push']('Follow-up\x20message\x20sending\x20records');break;case'refund_tracking':g['push']('Refund\x20application\x20record'),g['push']('Refund\x20difference\x20calculation\x20proof');break;}const h=buildClaim(a);return{'title':d,'description':f,'evidence_required':g,'claim':h};}function phaseToLabel(a){switch(a){case'refund_tracking':return'Refund\x20dispute';case'quality_issue':return'Quality\x20issue';case'merchant_unreachable':return'Merchant\x20unreachable';case'arbitration_support':return'Arbitration\x20support';}}function buildClaim(a){switch(a['phase']){case'refund_tracking':{const b=a['order_amount']??0x0n,c=a['refunded_amount']??0x0n,d=b-c;if(c===0x0n)return'Request\x20the\x20arbitrator\x20to\x20order\x20a\x20full\x20refund\x20('+formatAmountText(b,a['token']?.['decimals'],a['token']?.['symbol'])+').';return'Request\x20the\x20arbitrator\x20to\x20order\x20the\x20merchant\x20to\x20make\x20up\x20the\x20refund\x20difference\x20('+formatAmountText(d,a['token']?.['decimals'],a['token']?.['symbol'])+').';}case'quality_issue':return'Request\x20the\x20arbitrator\x20to\x20order\x20the\x20merchant\x20to\x20redeliver\x20a\x20deliverable\x20that\x20meets\x20the\x20agreement,\x20or\x20to\x20fully\x20refund.';case'merchant_unreachable':return'Request\x20the\x20arbitrator\x20to\x20order\x20the\x20merchant\x20to\x20fulfill\x20the\x20order\x20obligations\x20or\x20refund\x20all\x20payments,\x20and\x20to\x20compensate\x20for\x20losses\x20caused\x20by\x20being\x20unreachable.';case'arbitration_support':return'Request\x20the\x20arbitrator\x20to\x20support\x20this\x20party\x27s\x20claim,\x20and\x20based\x20on\x20the\x20attached\x20evidence,\x20rule\x20that\x20the\x20merchant\x20breached\x20the\x20contract\x20and\x20order\x20compensation.';}}export{CUSTOMER_INTELLIGENCE_VERSION};

package/dist/customer/preorder-compare.js

@@ -1,34 +1 @@
-const METRICS = [
-    { key: "confidence", name: "confidence", direction: "high" },
-    { key: "risk_total", name: "risk_total", direction: "low" },
-    { key: "trust_score", name: "trust_score", direction: "high" },
-    { key: "preference_match", name: "preference_match", direction: "high" },
-    { key: "reputation_like_ratio", name: "reputation_like_ratio", direction: "high" },
-    { key: "red_flags_count", name: "red_flags_count", direction: "low" },
-    { key: "blocking_reminders_count", name: "blocking_reminders_count", direction: "low" },
-    { key: "info_gaps_count", name: "info_gaps_count", direction: "low" },
-];
-const NEUTRALITY_NOTE = "Per-metric bests only — NO overall ranking is computed. " +
-    "Metric weights are the buyer's own: re-run with user_metrics to change what matters. " +
-    "A service 'best' on one metric may be worst on another; the decision is yours.";
-export function buildPreorderComparison(rows) {
-    const best_per_metric = {};
-    const evaluated_metrics = [];
-    for (const m of METRICS) {
-        const candidates = rows.filter((r) => !r.error && typeof r[m.key] === "number");
-        if (candidates.length < 2)
-            continue;
-        const values = candidates.map((r) => r[m.key]);
-        const best = m.direction === "high" ? Math.max(...values) : Math.min(...values);
-        best_per_metric[m.name] = candidates
-            .filter((r) => r[m.key] === best)
-            .map((r) => r.service_id);
-        evaluated_metrics.push(m.name);
-    }
-    return {
-        rows,
-        best_per_metric,
-        evaluated_metrics,
-        note: NEUTRALITY_NOTE,
-    };
-}
+const METRICS=[{'key':'confidence','name':'confidence','direction':'high'},{'key':'risk_total','name':'risk_total','direction':'low'},{'key':'trust_score','name':'trust_score','direction':'high'},{'key':'preference_match','name':'preference_match','direction':'high'},{'key':'reputation_like_ratio','name':'reputation_like_ratio','direction':'high'},{'key':'red_flags_count','name':'red_flags_count','direction':'low'},{'key':'blocking_reminders_count','name':'blocking_reminders_count','direction':'low'},{'key':'info_gaps_count','name':'info_gaps_count','direction':'low'}],NEUTRALITY_NOTE='Per-metric\x20bests\x20only\x20—\x20NO\x20overall\x20ranking\x20is\x20computed.\x20'+'Metric\x20weights\x20are\x20the\x20buyer\x27s\x20own:\x20re-run\x20with\x20user_metrics\x20to\x20change\x20what\x20matters.\x20'+'A\x20service\x20\x27best\x27\x20on\x20one\x20metric\x20may\x20be\x20worst\x20on\x20another;\x20the\x20decision\x20is\x20yours.';export function buildPreorderComparison(a){const b={},c=[];for(const d of METRICS){const e=a['filter'](h=>!h['error']&&typeof h[d['key']]==='number');if(e['length']<0x2)continue;const f=e['map'](h=>h[d['key']]),g=d['direction']==='high'?Math['max'](...f):Math['min'](...f);b[d['name']]=e['filter'](h=>h[d['key']]===g)['map'](h=>h['service_id']),c['push'](d['name']);}return{'rows':a,'best_per_metric':b,'evaluated_metrics':c,'note':NEUTRALITY_NOTE};}

package/dist/customer/reminder-system.d.ts

@@ -18,6 +18,8 @@ export interface ReminderContext {
     risk_score?: number;
     risk_level?: RiskLevel;
     has_refund_path?: boolean;
+    has_arb_refund_path?: boolean;
+    has_refund_allocator?: boolean;
     has_user_operable?: boolean;
     has_messenger?: boolean;
     customer_required?: string[];