@wowok/agent-mcp 2.3.18 → 2.4.1

package/dist/customer/post-purchase.js

@@ -20,9 +20,9 @@ export function trackRefund(ctx) {
             id: "refund_complete",
             phase: "refund_tracking",
             priority: "info",
-            title: "退款已完成",
-            message: `✅ 订单 ${ctx.order_id} 退款已全额到账（${refunded} 最小单位）`,
-            next_step: "可关闭售后跟踪，建议提交订单评价",
+            title: "Refund complete",
+            message: `✅ Order ${ctx.order_id} refund fully received (${refunded} smallest units)`,
+            next_step: "You can close post-purchase tracking; recommend submitting an order review",
         });
         return actions;
     }
@@ -32,9 +32,9 @@ export function trackRefund(ctx) {
             id: "refund_partial",
             phase: "refund_tracking",
             priority: "required",
-            title: "退款不完整",
-            message: `⚠️ 订单 ${ctx.order_id} 仅退款 ${refunded}/${orderAmount}，差额 ${diff} 最小单位未到账`,
-            next_step: "通过 Messenger 催促商家补足差额，或发起仲裁追回",
+            title: "Refund incomplete",
+            message: `⚠️ Order ${ctx.order_id} only refunded ${refunded}/${orderAmount}; the difference of ${diff} smallest units has not been received`,
+            next_step: "Urge the merchant via Messenger to make up the difference, or initiate arbitration to recover it",
             tool: "messenger_send",
         });
         return actions;
@@ -44,9 +44,9 @@ export function trackRefund(ctx) {
             id: "refund_waiting",
             phase: "refund_tracking",
             priority: "recommended",
-            title: "等待商家退款",
-            message: `⏳ 订单 ${ctx.order_id} 已申请退款，等待商家触发退款 Allocator`,
-            next_step: "若 48 小时内未到账，建议通过 Messenger 催促或发起仲裁",
+            title: "Waiting for merchant refund",
+            message: `⏳ Order ${ctx.order_id} refund has been requested; waiting for the merchant to trigger the refund Allocator`,
+            next_step: "If not received within 48 hours, recommend urging via Messenger or initiating arbitration",
             tool: "query_toolkit",
         });
         return actions;
@@ -57,9 +57,9 @@ export function trackRefund(ctx) {
             id: "refund_trigger_available",
             phase: "refund_tracking",
             priority: "recommended",
-            title: "可通过 Allocator 触发退款",
-            message: `ℹ️ 订单 ${ctx.order_id} 存在退款路径，可触发 refund Allocator 退款`,
-            next_step: "通过 query_toolkit 查询 refund Allocator 触发条件并申请退款",
+            title: "Can trigger refund via Allocator",
+            message: `ℹ️ Order ${ctx.order_id} has a refund path; you can trigger the refund Allocator to refund`,
+            next_step: "Query the refund Allocator trigger conditions via query_toolkit and apply for a refund",
             tool: "query_toolkit",
         });
         return actions;
@@ -68,9 +68,9 @@ export function trackRefund(ctx) {
         id: "refund_no_path",
         phase: "refund_tracking",
         priority: "required",
-        title: "无退款路径，需通过仲裁",
-        message: `🔴 订单 ${ctx.order_id} 无退款 Allocator 路径，需通过仲裁追回资金`,
-        next_step: "切换到 arbitration_support 阶段，发起仲裁申请",
+        title: "No refund path; arbitration required",
+        message: `🔴 Order ${ctx.order_id} has no refund Allocator path; funds must be recovered via arbitration`,
+        next_step: "Switch to the arbitration_support phase and submit an arbitration application",
         tool: "mark_arbitration",
     });
     return actions;
@@ -84,11 +84,11 @@ export function handleQualityIssue(ctx) {
             id: "quality_wip_mismatch",
             phase: "quality_issue",
             priority: "required",
-            title: "检测到 WIP hash 不一致",
-            message: `🔴 订单 ${ctx.order_id} 的 WIP hash 与下单时不一致，可能存在交付物变更。\n` +
-                `  原始：${ctx.original_wip_hash}\n` +
-                `  当前：${ctx.wip_hash}`,
-            next_step: "通过 query_toolkit 复核 WIP，并立即发起仲裁",
+            title: "WIP hash mismatch detected",
+            message: `🔴 Order ${ctx.order_id} WIP hash differs from the one at order time; the deliverable may have been changed.\n` +
+                `  Original: ${ctx.original_wip_hash}\n` +
+                `  Current: ${ctx.wip_hash}`,
+            next_step: "Re-verify the WIP via query_toolkit and initiate arbitration immediately",
             tool: "query_toolkit",
         });
     }
@@ -97,9 +97,9 @@ export function handleQualityIssue(ctx) {
             id: "quality_wip_missing",
             phase: "quality_issue",
             priority: "recommended",
-            title: "要求商家提供 WIP hash 验证",
-            message: `⚠️ 订单 ${ctx.order_id} 缺少当前 WIP hash，无法验证交付物完整性`,
-            next_step: "通过 Messenger 索取最新 WIP hash 并与原始 hash 对比",
+            title: "Require merchant to provide WIP hash verification",
+            message: `⚠️ Order ${ctx.order_id} is missing the current WIP hash; deliverable integrity cannot be verified`,
+            next_step: "Request the latest WIP hash via Messenger and compare it with the original hash",
             tool: "messenger_send",
         });
     }
@@ -109,12 +109,12 @@ export function handleQualityIssue(ctx) {
             id: "quality_collect_evidence",
             phase: "quality_issue",
             priority: "recommended",
-            title: "收集证据：截图、聊天记录、交付物样品",
-            message: `📋 订单 ${ctx.order_id} 暂无证据收集记录。建议立即收集：\n` +
-                `  • 交付物截图 / 录屏\n` +
-                `  • Messenger 聊天记录（导出 WTS 凭证）\n` +
-                `  • 交付物样品或测试结果`,
-            next_step: "通过 messenger_mark_evidence 生成 WTS 证据文件",
+            title: "Collect evidence: screenshots, chat logs, deliverable samples",
+            message: `📋 Order ${ctx.order_id} has no evidence collected yet. Recommend collecting immediately:\n` +
+                `  • Deliverable screenshots / screen recordings\n` +
+                `  • Messenger chat logs (export WTS evidence)\n` +
+                `  • Deliverable samples or test results`,
+            next_step: "Generate a WTS evidence file via messenger_mark_evidence",
             tool: "messenger_mark_evidence",
         });
     }
@@ -123,10 +123,10 @@ export function handleQualityIssue(ctx) {
             id: "quality_supplement_evidence",
             phase: "quality_issue",
             priority: "recommended",
-            title: `补充更多证据（当前 ${evidenceCount} 项，建议 ≥3 项）`,
-            message: `⚠️ 订单 ${ctx.order_id} 已收集 ${evidenceCount} 项证据，建议补充至 3 项以上以增强仲裁胜算。\n` +
-                `  当前证据：${ctx.evidence?.join(" / ") ?? "无"}`,
-            next_step: "补充截图、聊天记录或第三方鉴定报告",
+            title: `Supplement more evidence (currently ${evidenceCount} item(s); recommend ≥3)`,
+            message: `⚠️ Order ${ctx.order_id} has collected ${evidenceCount} item(s) of evidence; recommend supplementing to at least 3 to strengthen the arbitration case.\n` +
+                `  Current evidence: ${ctx.evidence?.join(" / ") ?? "none"}`,
+            next_step: "Add screenshots, chat logs, or third-party appraisal reports",
             tool: "messenger_mark_evidence",
         });
     }
@@ -135,9 +135,9 @@ export function handleQualityIssue(ctx) {
             id: "quality_ok",
             phase: "quality_issue",
             priority: "info",
-            title: "质量验证通过",
-            message: `✅ 订单 ${ctx.order_id} 的 WIP hash 与原始一致，证据齐全（${evidenceCount} 项）`,
-            next_step: "可正常推进验收流程",
+            title: "Quality verification passed",
+            message: `✅ Order ${ctx.order_id} WIP hash matches the original, and evidence is complete (${evidenceCount} item(s))`,
+            next_step: "You can proceed with the acceptance workflow",
         });
     }
     return actions;
@@ -155,9 +155,9 @@ export function handleMerchantUnreachable(ctx) {
                 id: "unreachable_arb_recommend",
                 phase: "merchant_unreachable",
                 priority: "required",
-                title: "建议发起仲裁",
-                message: `🔴 订单 ${ctx.order_id} 商家已失联 ${days} 天，资金可能冻结。建议立即发起仲裁。`,
-                next_step: "切换到 arbitration_support 阶段，提交仲裁申请",
+                title: "Recommend initiating arbitration",
+                message: `🔴 Order ${ctx.order_id} merchant has been unreachable for ${days} days; funds may be frozen. Recommend initiating arbitration immediately.`,
+                next_step: "Switch to the arbitration_support phase and submit an arbitration application",
                 tool: "mark_arbitration",
             });
         }
@@ -166,9 +166,9 @@ export function handleMerchantUnreachable(ctx) {
                 id: "unreachable_no_arb",
                 phase: "merchant_unreachable",
                 priority: "required",
-                title: "无仲裁通道，资金可能冻结，建议联系 WoWok 官方",
-                message: `🔴 订单 ${ctx.order_id} 商家已失联 ${days} 天，且未配置仲裁通道，资金可能长期冻结。建议联系 WoWok 官方协助处理。`,
-                next_step: "联系 WoWok 官方支持并提供订单与沟通记录",
+                title: "No arbitration channel; funds may be frozen; recommend contacting WoWok officials",
+                message: `🔴 Order ${ctx.order_id} merchant has been unreachable for ${days} days, and no arbitration channel is configured; funds may be frozen long-term. Recommend contacting WoWok officials for assistance.`,
+                next_step: "Contact WoWok official support and provide the order and communication records",
             });
         }
         return actions;
@@ -178,9 +178,9 @@ export function handleMerchantUnreachable(ctx) {
             id: "unreachable_urge",
             phase: "merchant_unreachable",
             priority: "recommended",
-            title: "持续无响应，发送催促消息",
-            message: `⚠️ 订单 ${ctx.order_id} 商家已 ${days} 天未回复，建议通过 Messenger 发送催促消息并保留记录`,
-            next_step: "若 3 天内仍无回复，发起仲裁",
+            title: "Persistent no response; send a follow-up message",
+            message: `⚠️ Order ${ctx.order_id} merchant has not replied for ${days} days; recommend sending a follow-up message via Messenger and keeping a record`,
+            next_step: "If there is still no reply within 3 days, initiate arbitration",
             tool: "messenger_send",
         });
         return actions;
@@ -189,9 +189,9 @@ export function handleMerchantUnreachable(ctx) {
         id: "unreachable_wait",
         phase: "merchant_unreachable",
         priority: "info",
-        title: "商家可能忙碌，等待回复",
-        message: `ℹ️ 订单 ${ctx.order_id} 商家 ${days === Infinity ? "尚未回复" : `已 ${days} 天未回复`}，可能正在忙碌。建议再等待 1-2 天`,
-        next_step: "若 3 天后仍无回复，发送催促消息",
+        title: "Merchant may be busy; await reply",
+        message: `ℹ️ Order ${ctx.order_id} merchant ${days === Infinity ? "has not replied yet" : `has not replied for ${days} day(s)`}; may be busy. Recommend waiting another 1-2 days`,
+        next_step: "If there is still no reply after 3 days, send a follow-up message",
     });
     return actions;
 }
@@ -205,9 +205,9 @@ export function arbitrationSupport(ctx) {
             id: "arb_not_initiated",
             phase: "arbitration_support",
             priority: "required",
-            title: "建议发起仲裁申请",
-            message: `🔔 订单 ${ctx.order_id} 尚未发起仲裁。建议立即生成仲裁申请模板并提交。`,
-            next_step: "调用 generateArbitrationTemplate 生成申请模板",
+            title: "Recommend initiating an arbitration application",
+            message: `🔔 Order ${ctx.order_id} has not initiated arbitration. Recommend generating an arbitration application template and submitting it immediately.`,
+            next_step: "Call generateArbitrationTemplate to generate the application template",
             tool: "mark_arbitration",
         });
         if (arbWindowDays > 0 && arbWindowDays <= 7) {
@@ -215,9 +215,9 @@ export function arbitrationSupport(ctx) {
                 id: "arb_window_closing_soon",
                 phase: "arbitration_support",
                 priority: "required",
-                title: `仲裁窗口将在 ${arbWindowDays} 天后关闭`,
-                message: `⏰ 订单 ${ctx.order_id} 的仲裁申请窗口仅剩 ${arbWindowDays} 天，请尽快提交仲裁申请`,
-                next_step: "立即提交仲裁申请",
+                title: `Arbitration window will close in ${arbWindowDays} day(s)`,
+                message: `⏰ Order ${ctx.order_id} arbitration application window has only ${arbWindowDays} day(s) left; please submit the arbitration application as soon as possible`,
+                next_step: "Submit the arbitration application immediately",
                 deadline: ctx.now + arbWindowDays * 24 * 60 * 60 * 1000,
             });
         }
@@ -228,9 +228,9 @@ export function arbitrationSupport(ctx) {
             id: "arb_window_urgent",
             phase: "arbitration_support",
             priority: "required",
-            title: "仲裁窗口即将关闭",
-            message: `⏰ 订单 ${ctx.order_id} 的仲裁窗口仅剩 ${arbWindowDays} 天，请尽快补充证据并跟进投票进度`,
-            next_step: "立即补充证据并查询仲裁进度",
+            title: "Arbitration window about to close",
+            message: `⏰ Order ${ctx.order_id} arbitration window has only ${arbWindowDays} day(s) left; please supplement evidence and follow up on voting progress as soon as possible`,
+            next_step: "Immediately supplement evidence and query arbitration progress",
             tool: "query_toolkit",
             deadline: ctx.now + arbWindowDays * 24 * 60 * 60 * 1000,
         });
@@ -240,12 +240,12 @@ export function arbitrationSupport(ctx) {
             id: "arb_no_evidence",
             phase: "arbitration_support",
             priority: "required",
-            title: "补充证据",
-            message: `📋 订单 ${ctx.order_id} 已发起仲裁但无证据记录。建议立即收集：\n` +
-                `  • Messenger 聊天记录\n` +
-                `  • WIP hash 对比记录\n` +
-                `  • Progress 停滞截图`,
-            next_step: "通过 messenger_mark_evidence 生成证据文件并提交",
+            title: "Supplement evidence",
+            message: `📋 Order ${ctx.order_id} arbitration has been initiated but no evidence is recorded. Recommend collecting immediately:\n` +
+                `  • Messenger chat logs\n` +
+                `  • WIP hash comparison records\n` +
+                `  • Progress stall screenshots`,
+            next_step: "Generate an evidence file via messenger_mark_evidence and submit it",
             tool: "messenger_mark_evidence",
         });
     }
@@ -254,10 +254,10 @@ export function arbitrationSupport(ctx) {
             id: "arb_supplement_evidence",
             phase: "arbitration_support",
             priority: "recommended",
-            title: `补充更多证据以增强仲裁胜算（当前 ${evidenceCount} 项）`,
-            message: `⚠️ 订单 ${ctx.order_id} 已提交 ${evidenceCount} 项证据，建议补充至 3 项以上。\n` +
-                `  当前证据：${ctx.evidence?.join(" / ") ?? "无"}`,
-            next_step: "补充第三方鉴定、聊天记录或交付物截图",
+            title: `Supplement more evidence to strengthen the arbitration case (currently ${evidenceCount} item(s))`,
+            message: `⚠️ Order ${ctx.order_id} has submitted ${evidenceCount} item(s) of evidence; recommend supplementing to at least 3.\n` +
+                `  Current evidence: ${ctx.evidence?.join(" / ") ?? "none"}`,
+            next_step: "Add third-party appraisals, chat logs, or deliverable screenshots",
             tool: "messenger_mark_evidence",
         });
     }
@@ -266,9 +266,9 @@ export function arbitrationSupport(ctx) {
             id: "arb_monitor_progress",
             phase: "arbitration_support",
             priority: "info",
-            title: "仲裁进行中，持续监控投票进度",
-            message: `📊 订单 ${ctx.order_id} 仲裁已发起，证据 ${evidenceCount} 项齐全。建议定期查询投票进度并准备补充证据。`,
-            next_step: "通过 query_toolkit 查询仲裁投票状态",
+            title: "Arbitration in progress; continuously monitor voting progress",
+            message: `📊 Order ${ctx.order_id} arbitration has been initiated, with ${evidenceCount} item(s) of evidence complete. Recommend periodically querying voting progress and preparing supplemental evidence.`,
+            next_step: "Query arbitration voting status via query_toolkit",
             tool: "query_toolkit",
         });
     }
@@ -277,44 +277,44 @@ export function arbitrationSupport(ctx) {
 export function generateArbitrationTemplate(ctx) {
     const phaseLabel = phaseToLabel(ctx.phase);
     const evidenceCount = ctx.evidence?.length ?? 0;
-    const title = `订单 ${ctx.order_id} 仲裁申请 — ${phaseLabel}`;
+    const title = `Order ${ctx.order_id} Arbitration Application — ${phaseLabel}`;
     const descriptionParts = [];
-    descriptionParts.push(`订单 ID：${ctx.order_id}`);
-    descriptionParts.push(`Service ID：${ctx.service_id}`);
-    descriptionParts.push(`纠纷类型：${phaseLabel}`);
+    descriptionParts.push(`Order ID: ${ctx.order_id}`);
+    descriptionParts.push(`Service ID: ${ctx.service_id}`);
+    descriptionParts.push(`Dispute type: ${phaseLabel}`);
     switch (ctx.phase) {
         case "refund_tracking":
-            descriptionParts.push(`纠纷概述：商家未按要求退款。订单金额 ${ctx.order_amount ?? "未知"} 最小单位，已退款 ${ctx.refunded_amount ?? 0n} 最小单位。`);
+            descriptionParts.push(`Dispute summary: The merchant did not refund as required. Order amount ${ctx.order_amount ?? "unknown"} smallest units, refunded ${ctx.refunded_amount ?? 0n} smallest units.`);
             break;
         case "quality_issue":
-            descriptionParts.push(`纠纷概述：交付物质量存在问题。WIP hash 原始：${ctx.original_wip_hash ?? "未知"}，当前：${ctx.wip_hash ?? "未知"}。`);
+            descriptionParts.push(`Dispute summary: The deliverable has quality issues. Original WIP hash: ${ctx.original_wip_hash ?? "unknown"}, current: ${ctx.wip_hash ?? "unknown"}.`);
             break;
         case "merchant_unreachable":
-            descriptionParts.push(`纠纷概述：商家长期失联。最后回复时间：${ctx.last_merchant_reply_at ? new Date(ctx.last_merchant_reply_at).toISOString() : "未知"}。`);
+            descriptionParts.push(`Dispute summary: The merchant has been unreachable for a long time. Last reply time: ${ctx.last_merchant_reply_at ? new Date(ctx.last_merchant_reply_at).toISOString() : "unknown"}.`);
             break;
         case "arbitration_support":
-            descriptionParts.push("纠纷概述：详见上述阶段记录。");
+            descriptionParts.push("Dispute summary: See the phase records above.");
             break;
     }
-    descriptionParts.push(`已收集证据：${evidenceCount} 项`);
+    descriptionParts.push(`Evidence collected: ${evidenceCount} item(s)`);
     const description = descriptionParts.join("\n");
     const evidence_required = [
-        "Messenger 沟通记录（导出 WTS 证据文件）",
-        "订单创建与支付凭证",
-        "Progress 节点推进记录",
+        "Messenger communication logs (export WTS evidence file)",
+        "Order creation and payment proof",
+        "Progress node advancement records",
     ];
     switch (ctx.phase) {
         case "quality_issue":
-            evidence_required.push("WIP hash 对比记录（原始 vs 当前）");
-            evidence_required.push("交付物截图或样品");
+            evidence_required.push("WIP hash comparison record (original vs current)");
+            evidence_required.push("Deliverable screenshots or samples");
             break;
         case "merchant_unreachable":
-            evidence_required.push("失联时长记录（基于 last_merchant_reply_at）");
-            evidence_required.push("催促消息发送记录");
+            evidence_required.push("Unreachable duration record (based on last_merchant_reply_at)");
+            evidence_required.push("Follow-up message sending records");
             break;
         case "refund_tracking":
-            evidence_required.push("退款申请记录");
-            evidence_required.push("退款差额计算凭证");
+            evidence_required.push("Refund application record");
+            evidence_required.push("Refund difference calculation proof");
             break;
     }
     const claim = buildClaim(ctx);
@@ -322,10 +322,10 @@ export function generateArbitrationTemplate(ctx) {
 }
 function phaseToLabel(phase) {
     switch (phase) {
-        case "refund_tracking": return "退款纠纷";
-        case "quality_issue": return "质量问题";
-        case "merchant_unreachable": return "商家失联";
-        case "arbitration_support": return "仲裁支持";
+        case "refund_tracking": return "Refund dispute";
+        case "quality_issue": return "Quality issue";
+        case "merchant_unreachable": return "Merchant unreachable";
+        case "arbitration_support": return "Arbitration support";
     }
 }
 function buildClaim(ctx) {
@@ -335,16 +335,16 @@ function buildClaim(ctx) {
             const refunded = ctx.refunded_amount ?? 0n;
             const diff = orderAmount - refunded;
             if (refunded === 0n) {
-                return `请求仲裁商家全额退款（${orderAmount} 最小单位）。`;
+                return `Request the arbitrator to order a full refund (${orderAmount} smallest units).`;
             }
-            return `请求仲裁商家补足退款差额（${diff} 最小单位）。`;
+            return `Request the arbitrator to order the merchant to make up the refund difference (${diff} smallest units).`;
         }
         case "quality_issue":
-            return "请求仲裁商家重新交付符合约定的交付物，或全额退款。";
+            return "Request the arbitrator to order the merchant to redeliver a deliverable that meets the agreement, or to fully refund.";
         case "merchant_unreachable":
-            return "请求仲裁商家履行订单义务或退还全部款项，并赔偿因失联造成的损失。";
+            return "Request the arbitrator to order the merchant to fulfill the order obligations or refund all payments, and to compensate for losses caused by being unreachable.";
         case "arbitration_support":
-            return "请求仲裁支持本方诉求，依据所附证据判定商家违约并赔偿。";
+            return "Request the arbitrator to support this party's claim, and based on the attached evidence, rule that the merchant breached the contract and order compensation.";
     }
 }
 export { CUSTOMER_INTELLIGENCE_VERSION };

package/dist/customer/reminder-system.js

@@ -14,11 +14,11 @@ const REMINDER_RULES = [
         priority: "recommended",
         message: (ctx) => {
             if (!ctx.avg_market_price || !ctx.service_price || ctx.avg_market_price === 0n) {
-                return "⚠️ 价格异常低，请警惕质量风险";
+                return "⚠️ Price is abnormally low, beware of quality risk";
             }
             const ratio = Number(ctx.service_price * 100n / ctx.avg_market_price) / 100;
             const below = Math.round((1 - ratio) * 100);
-            return `⚠️ 价格低于同类均价 ${below}%，请警惕质量风险`;
+            return `⚠️ Price is ${below}% below the average for similar services, beware of quality risk`;
         },
         applies: (ctx) => {
             if (!ctx.avg_market_price || !ctx.service_price)
@@ -34,7 +34,7 @@ const REMINDER_RULES = [
         id: "browse_no_arbitration",
         stage: "browse",
         priority: "recommended",
-        message: "⚠️ 该 Service 未配置仲裁，纠纷无解决通道",
+        message: "⚠️ This Service has no arbitration configured; disputes have no resolution channel",
         applies: (ctx) => ctx.has_arbitration === false,
         dedup_key: "no_arbitration",
     },
@@ -42,7 +42,7 @@ const REMINDER_RULES = [
         id: "browse_no_compensation",
         stage: "browse",
         priority: "recommended",
-        message: "⚠️ 该 Service 无赔偿金，订单失败时无自动赔付来源",
+        message: "⚠️ This Service has no compensation fund; no automatic payout source if the order fails",
         applies: (ctx) => ctx.has_compensation === false,
         dedup_key: "no_compensation",
     },
@@ -66,7 +66,7 @@ const REMINDER_RULES = [
         id: "evaluate_medium_high_risk",
         stage: "evaluate",
         priority: "recommended",
-        message: (ctx) => `🟠 综合风险分 ${ctx.risk_score}/100，谨慎购买，需重点关注 2-3 项风险`,
+        message: (ctx) => `🟠 Composite risk score ${ctx.risk_score}/100, purchase with caution and focus on 2-3 key risks`,
         applies: (ctx) => (ctx.risk_level ?? "low") === "medium_high",
         dedup_key: "medium_high_risk",
     },
@@ -74,7 +74,7 @@ const REMINDER_RULES = [
         id: "evaluate_ambiguous_guard",
         stage: "evaluate",
         priority: "required",
-        message: (ctx) => `🔴 检测到 ${ctx.ambiguous_guards?.length ?? 0} 个模糊 Guard，必须人工审查后才能继续：${ctx.ambiguous_guards?.join(", ") ?? ""}`,
+        message: (ctx) => `🔴 Detected ${ctx.ambiguous_guards?.length ?? 0} ambiguous Guard(s); manual review is required before proceeding: ${ctx.ambiguous_guards?.join(", ") ?? ""}`,
         applies: (ctx) => (ctx.ambiguous_guards?.length ?? 0) > 0,
         dedup_key: "ambiguous_guard",
     },
@@ -82,7 +82,7 @@ const REMINDER_RULES = [
         id: "evaluate_no_refund_path",
         stage: "evaluate",
         priority: "recommended",
-        message: "⚠️ 无退款路径：若交付失败，资金可能无法回收。建议 Messenger 协商退款条款",
+        message: "⚠️ No refund path: if delivery fails, funds may be unrecoverable. Recommend negotiating refund terms via Messenger",
         applies: (ctx) => ctx.has_refund_path === false,
         dedup_key: "no_refund_path",
     },
@@ -90,7 +90,7 @@ const REMINDER_RULES = [
         id: "evaluate_no_user_operable",
         stage: "evaluate",
         priority: "required",
-        message: "🔴 流程中无任何用户可操作步骤：订单进度完全依赖商家",
+        message: "🔴 No user-operable steps in the workflow: order progress depends entirely on the merchant",
         applies: (ctx) => ctx.has_user_operable === false,
         dedup_key: "no_user_operable",
     },
@@ -108,7 +108,7 @@ const REMINDER_RULES = [
         id: "preorder_payment_confirm",
         stage: "preorder",
         priority: "required",
-        message: (ctx) => `🔔 即将支付 ${ctx.service_price} 最小单位到托管账户，请确认`,
+        message: (ctx) => `🔔 About to pay ${ctx.service_price} smallest units to the escrow account, please confirm`,
         applies: (ctx) => ctx.service_price !== undefined,
         dedup_key: "payment_confirm",
     },
@@ -124,7 +124,7 @@ const REMINDER_RULES = [
         id: "preorder_user_require_arb_missing",
         stage: "preorder",
         priority: "required",
-        message: "🔴 您的偏好要求必备仲裁，但该 Service 未配置",
+        message: "🔴 Your preferences require arbitration, but this Service does not have it configured",
         applies: (ctx) => ctx.user_require_arbitration === true && ctx.has_arbitration === false,
         dedup_key: "user_require_arb_missing",
     },
@@ -132,7 +132,7 @@ const REMINDER_RULES = [
         id: "preorder_user_require_comp_missing",
         stage: "preorder",
         priority: "required",
-        message: "🔴 您的偏好要求必备赔偿金，但该 Service 无",
+        message: "🔴 Your preferences require a compensation fund, but this Service has none",
         applies: (ctx) => ctx.user_require_compensation === true && ctx.has_compensation === false,
         dedup_key: "user_require_comp_missing",
     },
@@ -140,7 +140,7 @@ const REMINDER_RULES = [
         id: "preorder_no_messenger",
         stage: "preorder",
         priority: "recommended",
-        message: "⚠️ 商家无 Messenger 通道，下单后无法协商或售后",
+        message: "⚠️ Merchant has no Messenger channel; no way to negotiate or get post-sale support after ordering",
         applies: (ctx) => ctx.has_messenger === false,
         dedup_key: "no_messenger",
     },
@@ -148,7 +148,7 @@ const REMINDER_RULES = [
         id: "in_progress_progress_stalled",
         stage: "in_progress",
         priority: "recommended",
-        message: (ctx) => `⚠️ 订单已停留在节点 ${ctx.current_node} 超过 ${ctx.hours_since_last_progress} 小时，建议联系商家`,
+        message: (ctx) => `⚠️ Order has been stuck at node ${ctx.current_node} for over ${ctx.hours_since_last_progress} hours, suggest contacting the merchant`,
         applies: (ctx) => {
             const stallHours = ctx.hours_since_last_progress ?? 0;
             const expected = ctx.expected_progress_hours ?? 24;
@@ -160,7 +160,7 @@ const REMINDER_RULES = [
         id: "in_progress_compensation_drop",
         stage: "in_progress",
         priority: "recommended",
-        message: "⚠️ 商家赔偿金余额下降 30%，请注意",
+        message: "⚠️ Merchant compensation fund balance dropped 30%, please note",
         applies: () => false,
         dedup_key: "compensation_drop",
     },
@@ -168,7 +168,7 @@ const REMINDER_RULES = [
         id: "in_progress_user_action_required",
         stage: "in_progress",
         priority: "reminder",
-        message: (ctx) => `🔔 订单推进到节点 ${ctx.current_node}，需要您操作`,
+        message: (ctx) => `🔔 Order advanced to node ${ctx.current_node}, your action is required`,
         applies: (ctx) => ctx.current_node !== undefined && ctx.current_node !== "",
         dedup_key: "user_action_required",
     },
@@ -176,7 +176,7 @@ const REMINDER_RULES = [
         id: "in_progress_messenger_unanswered",
         stage: "in_progress",
         priority: "recommended",
-        message: (ctx) => `⚠️ 商家已 ${ctx.hours_since_messenger_reply} 小时未回复 Messenger，可考虑发起仲裁`,
+        message: (ctx) => `⚠️ Merchant has not replied on Messenger for ${ctx.hours_since_messenger_reply} hours; consider initiating arbitration`,
         applies: (ctx) => (ctx.hours_since_messenger_reply ?? 0) > 24,
         dedup_key: "messenger_unanswered",
     },
@@ -184,7 +184,7 @@ const REMINDER_RULES = [
         id: "complete_review_reminder",
         stage: "complete",
         priority: "info",
-        message: "💡 订单已完成，是否要提交评价？",
+        message: "💡 Order completed, would you like to submit a review?",
         applies: () => true,
         dedup_key: "review_reminder",
     },
@@ -192,7 +192,7 @@ const REMINDER_RULES = [
         id: "complete_review_window",
         stage: "complete",
         priority: "reminder",
-        message: (ctx) => `⏰ 评价窗口将在 ${ctx.review_window_days} 天后关闭`,
+        message: (ctx) => `⏰ The review window will close in ${ctx.review_window_days} days`,
         applies: (ctx) => (ctx.review_window_days ?? 0) > 0,
         dedup_key: "review_window",
     },
@@ -200,7 +200,7 @@ const REMINDER_RULES = [
         id: "after_sale_arb_window",
         stage: "after_sale",
         priority: "reminder",
-        message: (ctx) => `⏰ 仲裁申请窗口将在 ${ctx.arb_window_days} 天后关闭`,
+        message: (ctx) => `⏰ The arbitration application window will close in ${ctx.arb_window_days} day(s)`,
         applies: (ctx) => (ctx.arb_window_days ?? 0) > 0,
         dedup_key: "arb_window",
     },
@@ -208,7 +208,7 @@ const REMINDER_RULES = [
         id: "after_sale_refund_received",
         stage: "after_sale",
         priority: "info",
-        message: "✅ 退款已到账",
+        message: "✅ Refund received",
         applies: () => false,
         dedup_key: "refund_received",
     },
@@ -273,21 +273,21 @@ export function getBlockingReminders(reminders) {
 }
 export function summarizeReminders(reminders) {
     if (reminders.length === 0)
-        return "无提醒";
+        return "No reminders";
     const required = reminders.filter((r) => r.priority === "required");
     const recommended = reminders.filter((r) => r.priority === "recommended");
     const info = reminders.filter((r) => r.priority === "info");
     const reminderOnly = reminders.filter((r) => r.priority === "reminder");
     const parts = [];
     if (required.length)
-        parts.push(`🔴 必读 ${required.length} 条`);
+        parts.push(`🔴 Must-read: ${required.length}`);
     if (recommended.length)
-        parts.push(`⚠️ 建议 ${recommended.length} 条`);
+        parts.push(`⚠️ Recommended: ${recommended.length}`);
     if (info.length)
-        parts.push(`💡 提示 ${info.length} 条`);
+        parts.push(`💡 Info: ${info.length}`);
     if (reminderOnly.length)
-        parts.push(`🔔 提醒 ${reminderOnly.length} 条`);
-    return parts.join("，");
+        parts.push(`🔔 Reminder: ${reminderOnly.length}`);
+    return parts.join(", ");
 }
 export function topReminders(reminders, n = 5) {
     return sortAndCapReminders(reminders).slice(0, n);