@wowok/agent-mcp 2.3.16 → 2.4.1

package/dist/customer/index.d.ts

@@ -0,0 +1,9 @@
+export { CUSTOMER_INTELLIGENCE_VERSION, RISK_LEVELS, RISK_DIMENSION_MAX, type PuzzleDepth, type ServiceBasics, type WorkflowAnalysis, type FundSafety, type TrustSignals, type MerchantBehavior, type MarketContext, type InfoPuzzle, type RiskDimensionName, type RiskCheck, type RiskDimensionScore, type RiskLevel, type RiskScore, type UserPreferences, type ReminderPriority, type Reminder, type GameScenario, type GameStrategy, type CustomerAdvice, } from "./types.js";
+export { assembleServiceBasics, assembleWorkflowAnalysis, assembleFundSafety, assembleTrustSignals, assembleMerchantBehavior, assembleMarketContext, assembleInfoPuzzle, type ServiceRawData, type MachineNodeRaw, type ReviewRaw, type EventRaw, type PuzzleRawData, } from "./info-puzzle.js";
+export { riskLevelFromScore, riskLevelLabel, riskLevelEmoji, assessRisk, passesRiskThreshold, } from "./risk-assessment.js";
+export { getIndustryRiskChecks, getIndustryNeeds, checkIndustryNeeds, assessIndustryRisks, inferIndustry, type IndustryNeedTier, type IndustryNeed, type IndustryRiskCheck, type IndustryRiskResult, } from "./industry-risks.js";
+export { getDefaultPreferences, getIndustryTemplate, inferPreferences, matchServiceToPreferences, mergePreferences, validatePreferences, SUPPORTED_INDUSTRIES, type Industry, type IndustryTemplate, type OrderHistoryEntry, type PreferenceInference, type ServiceForMatching, type PreferenceMatchResult, } from "./user-preferences.js";
+export { monitorOrder, sortAlerts, getCriticalAlerts, getActionableAlerts, summarizeAlerts, isBlockingAlert, alertsToReminders, type AlertSeverity, type AlertCategory, type MonitorAlert, type OrderSnapshot, type OrderHistorySnapshot, type OrderMonitorContext, type MonitorThresholds, } from "./order-monitor.js";
+export { recommendStrategy, detectScenarios, flowMigrationStrategy, repeatGameStrategy, rightsProtectionStrategy, type StrategyContext, type StrategyRecommendation, } from "./order-strategy.js";
+export { generatePostPurchaseAdvice, trackRefund, handleQualityIssue, handleMerchantUnreachable, arbitrationSupport, generateArbitrationTemplate, type PostPurchasePhase, type PostPurchaseContext, type PostPurchaseAction, } from "./post-purchase.js";
+export { generateReminders, sortAndCapReminders, generateMultiStageReminders, isBlocking, getBlockingReminders, summarizeReminders, topReminders, type ReminderStage, type ReminderContext, } from "./reminder-system.js";

package/dist/customer/index.js

@@ -0,0 +1,9 @@
+export { CUSTOMER_INTELLIGENCE_VERSION, RISK_LEVELS, RISK_DIMENSION_MAX, } from "./types.js";
+export { assembleServiceBasics, assembleWorkflowAnalysis, assembleFundSafety, assembleTrustSignals, assembleMerchantBehavior, assembleMarketContext, assembleInfoPuzzle, } from "./info-puzzle.js";
+export { riskLevelFromScore, riskLevelLabel, riskLevelEmoji, assessRisk, passesRiskThreshold, } from "./risk-assessment.js";
+export { getIndustryRiskChecks, getIndustryNeeds, checkIndustryNeeds, assessIndustryRisks, inferIndustry, } from "./industry-risks.js";
+export { getDefaultPreferences, getIndustryTemplate, inferPreferences, matchServiceToPreferences, mergePreferences, validatePreferences, SUPPORTED_INDUSTRIES, } from "./user-preferences.js";
+export { monitorOrder, sortAlerts, getCriticalAlerts, getActionableAlerts, summarizeAlerts, isBlockingAlert, alertsToReminders, } from "./order-monitor.js";
+export { recommendStrategy, detectScenarios, flowMigrationStrategy, repeatGameStrategy, rightsProtectionStrategy, } from "./order-strategy.js";
+export { generatePostPurchaseAdvice, trackRefund, handleQualityIssue, handleMerchantUnreachable, arbitrationSupport, generateArbitrationTemplate, } from "./post-purchase.js";
+export { generateReminders, sortAndCapReminders, generateMultiStageReminders, isBlocking, getBlockingReminders, summarizeReminders, topReminders, } from "./reminder-system.js";

package/dist/customer/industry-risks.d.ts

@@ -25,6 +25,10 @@ export interface IndustryRiskResult {
     score_adjustment: number;
     summary: string;
 }
+export declare function _setRegistryLookup(fn: ((industry: string) => {
+    risk_checks?: IndustryRiskCheck[];
+    needs?: IndustryNeed[];
+} | undefined) | null): void;
 export declare function getIndustryRiskChecks(industry: Industry): IndustryRiskCheck[];
 export declare function getIndustryNeeds(industry: Industry): IndustryNeed[];
 export declare function checkIndustryNeeds(puzzle: InfoPuzzle, industry: Industry): {

package/dist/customer/industry-risks.js

@@ -22,14 +22,14 @@ const INDUSTRY_RISK_CHECKS = {
             description: "WIP hash verified (work traceable)",
             weight: 30,
             passed: wipVerified,
-            advice: "⚠️ WIP 未验证：自由职业交付物无法溯源，建议要求商家提供 WIP hash 并写入 WTS。",
+            advice: "⚠️ WIP not verified: freelance deliverables cannot be traced. Recommend asking the merchant to provide a WIP hash and write it into WTS.",
         },
         {
             id: "fr_milestone_nodes", industry: "freelance", dimension: "workflow",
-            description: "存在里程碑节点（分阶段验收）",
+            description: "Has milestone nodes (phased acceptance)",
             weight: 25,
             passed: hasMilestoneNodes,
-            advice: "⚠️ 无里程碑节点：交付一次性完成无中间验收，建议要求商家增加分阶段交付节点。",
+            advice: "⚠️ No milestone nodes: delivery is completed in one go without intermediate acceptance. Recommend asking the merchant to add phased delivery nodes.",
         },
         {
             id: "fr_refund_path", industry: "freelance", dimension: "workflow",
@@ -49,17 +49,17 @@ const INDUSTRY_RISK_CHECKS = {
     rental: [
         {
             id: "rt_compensation_full", industry: "rental", dimension: "fund",
-            description: "赔偿金完全覆盖订单金额",
+            description: "Compensation fully covers order amount",
             weight: 30,
             passed: compensationCoversOrder,
-            advice: "🔴 赔偿金未完全覆盖：租赁物损坏时赔付不足，建议选择赔偿金充足的商家。",
+            advice: "🔴 Compensation not fully covered: insufficient payout when rental item is damaged. Recommend choosing a merchant with sufficient compensation fund.",
         },
         {
             id: "rt_lock_duration", industry: "rental", dimension: "fund",
-            description: "锁定期安全（赔偿金不可被商家随时撤回）",
+            description: "Lock duration safe (compensation cannot be withdrawn by merchant at any time)",
             weight: 25,
             passed: lockDurationSafe,
-            advice: "⚠️ 锁定期不安全：商家可能随时撤回赔偿金，押金安全无保障。",
+            advice: "⚠️ Lock duration not safe: merchant may withdraw compensation at any time, deposit safety not guaranteed.",
         },
         {
             id: "rt_arbitration", industry: "rental", dimension: "workflow",
@@ -70,10 +70,10 @@ const INDUSTRY_RISK_CHECKS = {
         },
         {
             id: "rt_user_operable", industry: "rental", dimension: "workflow",
-            description: "存在用户可操作路径（归还/确认）",
+            description: "Has user-operable path (return/confirm)",
             weight: 20,
             passed: (p) => userOperableForwards(p) > 0,
-            advice: "🔴 无用户可操作路径：归还流程完全依赖商家，可能被恶意拖延。",
+            advice: "🔴 No user-operable path: return process relies entirely on merchant, may be maliciously delayed.",
         },
     ],
     education: [
@@ -176,17 +176,17 @@ const INDUSTRY_RISK_CHECKS = {
         },
         {
             id: "ret_compensation_full", industry: "retail", dimension: "fund",
-            description: "赔偿金完全覆盖",
+            description: "Compensation fully covers",
             weight: 25,
             passed: compensationCoversOrder,
-            advice: "⚠️ 赔偿金未完全覆盖：退换货纠纷时赔付不足。",
+            advice: "⚠️ Compensation not fully covered: insufficient payout for return/exchange disputes.",
         },
         {
             id: "ret_refund_path", industry: "retail", dimension: "workflow",
-            description: "存在退款路径（退换货）",
+            description: "Has refund path (return/exchange)",
             weight: 25,
             passed: hasRefundPath,
-            advice: "🔴 无退款路径：退换货无保障。",
+            advice: "🔴 No refund path: return/exchange not guaranteed.",
         },
         {
             id: "ret_arbitration", industry: "retail", dimension: "workflow",
@@ -201,15 +201,15 @@ function commonNeeds() {
     return [
         {
             id: "need_arbitration", tier: "common",
-            description: "配置仲裁（纠纷解决通道）",
+            description: "Arbitration configured (dispute resolution channel)",
             satisfied: hasArbitrationPath,
-            advice: "未配置仲裁：纠纷无第三方解决通道。",
+            advice: "Arbitration not configured: no third-party resolution channel for disputes.",
         },
         {
             id: "need_refund_path", tier: "common",
             description: "Has refund path",
             satisfied: hasRefundPath,
-            advice: "无退款路径：交付失败时资金难以回收。",
+            advice: "No refund path: funds hard to recover when delivery fails.",
         },
         {
             id: "need_user_operable", tier: "common",
@@ -221,7 +221,7 @@ function commonNeeds() {
             id: "need_messenger", tier: "common",
             description: "Messenger configured",
             satisfied: hasMessenger,
-            advice: "商家无 Messenger 通道，无法协商或售后沟通。",
+            advice: "Merchant has no Messenger channel, cannot negotiate or conduct after-sales communication.",
         },
     ];
 }
@@ -230,9 +230,9 @@ const INDUSTRY_NEEDS = {
         ...commonNeeds(),
         {
             id: "need_wip_verified", tier: "personalized",
-            description: "WIP 验证（作品知识产权可溯源）",
+            description: "WIP verified (work IP traceable)",
             satisfied: wipVerified,
-            advice: "WIP 未验证：作品知识产权归属与原创性无法溯源。",
+            advice: "WIP not verified: IP ownership and originality of work cannot be traced.",
         },
         {
             id: "need_milestone_nodes", tier: "personalized",
@@ -242,9 +242,9 @@ const INDUSTRY_NEEDS = {
         },
         {
             id: "need_merchant_history", tier: "advanced",
-            description: "商家历史 ≥3 单（履约经验）",
+            description: "Merchant history ≥3 orders (fulfillment experience)",
             satisfied: (p) => merchantTotalOrders(p) >= 3,
-            advice: "商家历史订单不足 3 单：履约经验有限。",
+            advice: "Merchant history orders less than 3: fulfillment experience is limited.",
         },
     ],
     rental: [
@@ -278,15 +278,15 @@ const INDUSTRY_NEEDS = {
         },
         {
             id: "need_long_cycle_ok", tier: "personalized",
-            description: "长周期可接受",
+            description: "Long cycle acceptable",
             satisfied: () => true,
-            advice: "教育行业长周期属正常；建议跟踪课时消耗与出勤。",
+            advice: "Long cycles are normal in education; recommend tracking lesson consumption and attendance.",
         },
         {
             id: "need_high_reputation", tier: "advanced",
-            description: "声誉评分高（trust_score ≥70）",
+            description: "High reputation score (trust_score ≥70)",
             satisfied: (p) => trustScore(p) >= 70,
-            advice: "商家声誉评分低于 70：课程口碑可能不佳。",
+            advice: "Merchant reputation score below 70: course reputation may be poor.",
         },
     ],
     travel: [
@@ -299,9 +299,9 @@ const INDUSTRY_NEEDS = {
         },
         {
             id: "need_compensation_full", tier: "personalized",
-            description: "赔偿金完全覆盖（违约赔偿）",
+            description: "Compensation fully covers (breach compensation)",
             satisfied: compensationCoversOrder,
-            advice: "赔偿金未完全覆盖：行程违约赔付不足。",
+            advice: "Compensation not fully covered: insufficient payout for itinerary breach.",
         },
         {
             id: "need_high_reputation", tier: "advanced",
@@ -314,9 +314,9 @@ const INDUSTRY_NEEDS = {
         ...commonNeeds(),
         {
             id: "need_no_lockin", tier: "personalized",
-            description: "无长期锁定（无死端节点）",
+            description: "No long-term lock-in (no dead-end nodes)",
             satisfied: (p) => deadEndCount(p) === 0,
-            advice: "存在死端节点：订阅可能被锁定，存在续费陷阱。",
+            advice: "Dead-end nodes exist: subscription may be locked, auto-renewal trap exists.",
         },
         {
             id: "need_low_dispute", tier: "personalized",
@@ -341,9 +341,9 @@ const INDUSTRY_NEEDS = {
         },
         {
             id: "need_compensation_full", tier: "personalized",
-            description: "赔偿金完全覆盖",
+            description: "Compensation fully covers",
             satisfied: compensationCoversOrder,
-            advice: "赔偿金未完全覆盖：退换货纠纷赔付不足。",
+            advice: "Compensation not fully covered: insufficient payout for return/exchange disputes.",
         },
         {
             id: "need_high_reputation", tier: "advanced",
@@ -353,10 +353,24 @@ const INDUSTRY_NEEDS = {
         },
     ],
 };
+let _registryLookup = null;
+export function _setRegistryLookup(fn) {
+    _registryLookup = fn;
+}
 export function getIndustryRiskChecks(industry) {
+    if (_registryLookup) {
+        const profile = _registryLookup(industry);
+        if (profile?.risk_checks)
+            return profile.risk_checks;
+    }
     return INDUSTRY_RISK_CHECKS[industry];
 }
 export function getIndustryNeeds(industry) {
+    if (_registryLookup) {
+        const profile = _registryLookup(industry);
+        if (profile?.needs)
+            return profile.needs;
+    }
     return INDUSTRY_NEEDS[industry];
 }
 export function checkIndustryNeeds(puzzle, industry) {

package/dist/customer/order-monitor.js

@@ -20,8 +20,8 @@ export function monitorOrder(ctx) {
             id: "refund_received",
             category: "refund_received",
             severity: "info",
-            title: "退款已到账",
-            message: `订单 ${cur.order_id} 已退款到账`,
+            title: "Refund received",
+            message: `Order ${cur.order_id} refund has been received`,
             timestamp: cur.now,
             order_id: cur.order_id,
             service_id: cur.service_id,
@@ -36,9 +36,9 @@ export function monitorOrder(ctx) {
             id: "user_action_required",
             category: "user_action_required",
             severity: "info",
-            title: "等待用户操作",
-            message: `订单 ${cur.order_id} 已推进到节点 ${cur.current_node ?? "未知"}，需要您操作才能继续`,
-            action: "查看 Machine 节点要求并提交对应 Guard submission",
+            title: "Waiting for user action",
+            message: `Order ${cur.order_id} advanced to node ${cur.current_node ?? "unknown"}; your action is required to continue`,
+            action: "View the Machine node requirements and submit the corresponding Guard submission",
             timestamp: cur.now,
             order_id: cur.order_id,
             service_id: cur.service_id,
@@ -62,20 +62,20 @@ function detectProgressStall(cur, prev, t) {
             id: "progress_stall",
             category: "progress_stall",
             severity,
-            title: severity === "critical" ? "订单严重停滞" : "订单推进停滞",
-            message: `订单已停留在节点 ${cur.current_node} 超过 ${Math.round(stallHours)} 小时（预期 ${expected} 小时）`,
+            title: severity === "critical" ? "Order severely stalled" : "Order progress stalled",
+            message: `Order has been stuck at node ${cur.current_node} for over ${Math.round(stallHours)} hours (expected ${expected} hours)`,
             action: severity === "critical"
-                ? "建议立即通过 Messenger 联系商家；若商家持续无响应，可考虑发起仲裁"
-                : "建议通过 Messenger 联系商家询问进度",
+                ? "Recommend contacting the merchant immediately via Messenger; if the merchant remains unresponsive, consider initiating arbitration"
+                : "Recommend contacting the merchant via Messenger to ask about progress",
             timestamp: cur.now,
             order_id: cur.order_id,
             service_id: cur.service_id,
             node: cur.current_node,
             metric: {
-                label: "停滞时长",
+                label: "Stall duration",
                 value: Math.round(stallHours),
                 threshold: Math.round(threshold),
-                unit: "小时",
+                unit: "hours",
             },
         });
     }
@@ -87,18 +87,18 @@ function detectProgressStall(cur, prev, t) {
                 id: "node_unchanged",
                 category: "progress_stall",
                 severity: "warning",
-                title: "节点未变化",
-                message: `自上次检查以来（${Math.round(sincePrevHours)} 小时），订单仍停留在 ${cur.current_node}`,
-                action: "确认是否为预期行为；如非预期，联系商家",
+                title: "Node unchanged",
+                message: `Since the last check (${Math.round(sincePrevHours)} hours), the order is still at ${cur.current_node}`,
+                action: "Confirm whether this is expected; if not, contact the merchant",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 node: cur.current_node,
                 metric: {
-                    label: "节点停留时长",
+                    label: "Node stay duration",
                     value: Math.round(sincePrevHours),
                     threshold: Math.round(expected),
-                    unit: "小时",
+                    unit: "hours",
                 },
             });
         }
@@ -117,14 +117,14 @@ function detectCompensationChange(cur, prev, t) {
                 id: "compensation_insufficient",
                 category: "compensation_insufficient",
                 severity,
-                title: "赔偿金覆盖率不足",
-                message: `商家赔偿金仅覆盖订单金额的 ${Math.round(ratio * 100)}%（要求 ${Math.round(t.compensation_coverage_min * 100)}%）`,
-                action: "下单前要求商家补充赔偿金，或通过 Messenger 协商提高覆盖率",
+                title: "Compensation fund coverage insufficient",
+                message: `Merchant compensation fund covers only ${Math.round(ratio * 100)}% of the order amount (required ${Math.round(t.compensation_coverage_min * 100)}%)`,
+                action: "Require the merchant to top up the compensation fund before ordering, or negotiate higher coverage via Messenger",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 metric: {
-                    label: "赔偿金覆盖率",
+                    label: "Compensation coverage",
                     value: Math.round(ratio * 100),
                     threshold: Math.round(t.compensation_coverage_min * 100),
                     unit: "%",
@@ -142,14 +142,14 @@ function detectCompensationChange(cur, prev, t) {
                     id: "compensation_drop",
                     category: "compensation_drop",
                     severity,
-                    title: "赔偿金余额显著下降",
-                    message: `商家赔偿金从 ${prevBal} 下降到 ${cur.compensation_balance}（下降 ${Math.round(dropRatio * 100)}%）`,
-                    action: "立即询问商家原因；若持续下降，可能表明商家正在处理其他订单的赔付，存在风险",
+                    title: "Compensation fund balance dropped significantly",
+                    message: `Merchant compensation fund dropped from ${prevBal} to ${cur.compensation_balance} (down ${Math.round(dropRatio * 100)}%)`,
+                    action: "Immediately ask the merchant for the reason; if it keeps dropping, the merchant may be processing payouts for other orders, which is a risk",
                     timestamp: cur.now,
                     order_id: cur.order_id,
                     service_id: cur.service_id,
                     metric: {
-                        label: "赔偿金下降比例",
+                        label: "Compensation drop ratio",
                         value: Math.round(dropRatio * 100),
                         threshold: Math.round(t.compensation_drop_ratio * 100),
                         unit: "%",
@@ -167,9 +167,9 @@ function detectMessengerTimeout(cur, t) {
             id: "no_messenger_channel",
             category: "messenger_timeout",
             severity: "info",
-            title: "商家无 Messenger 通道",
-            message: "商家未配置 Messenger，无法在线协商或售后",
-            action: "下单前确认其他联系方式；建议要求商家配置 Messenger",
+            title: "Merchant has no Messenger channel",
+            message: "Merchant has not configured Messenger; no way to negotiate online or get post-sale support",
+            action: "Confirm other contact methods before ordering; recommend requiring the merchant to configure Messenger",
             timestamp: cur.now,
             order_id: cur.order_id,
             service_id: cur.service_id,
@@ -185,19 +185,19 @@ function detectMessengerTimeout(cur, t) {
                 id: "messenger_unanswered",
                 category: "messenger_timeout",
                 severity,
-                title: "商家 Messenger 未回复",
-                message: `商家已 ${Math.round(unansweredHours)} 小时未回复您的 Messenger 消息`,
+                title: "Merchant Messenger no reply",
+                message: `Merchant has not replied to your Messenger message for ${Math.round(unansweredHours)} hours`,
                 action: cur.has_arbitration
-                    ? "可考虑发起仲裁申请（仲裁窗口有限）"
-                    : "商家未配置仲裁，建议通过其他联系方式催促；若无回应，资金可能冻结",
+                    ? "Consider initiating an arbitration application (arbitration window is limited)"
+                    : "Merchant has no arbitration configured; recommend urging via other contact methods; if there is no response, funds may be frozen",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 metric: {
-                    label: "未回复时长",
+                    label: "No-reply duration",
                     value: Math.round(unansweredHours),
                     threshold: Math.round(t.messenger_timeout_hours),
-                    unit: "小时",
+                    unit: "hours",
                 },
             });
         }
@@ -211,17 +211,17 @@ function detectMessengerTimeout(cur, t) {
                 id: "messenger_re_unanswered",
                 category: "messenger_timeout",
                 severity: "warning",
-                title: "商家再次未回复",
-                message: `您 ${Math.round(unansweredHours)} 小时前的消息商家尚未回复`,
-                action: "可发送催促消息；若商家持续无响应，考虑仲裁",
+                title: "Merchant did not reply again",
+                message: `The merchant has not replied to your message from ${Math.round(unansweredHours)} hours ago`,
+                action: "Send a follow-up message; if the merchant remains unresponsive, consider arbitration",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 metric: {
-                    label: "再次未回复时长",
+                    label: "Re-no-reply duration",
                     value: Math.round(unansweredHours),
                     threshold: Math.round(t.messenger_timeout_hours),
-                    unit: "小时",
+                    unit: "hours",
                 },
             });
         }
@@ -236,17 +236,17 @@ function detectPostCompletionAlerts(cur, t) {
                 id: "review_window_closing",
                 category: "review_window",
                 severity: "info",
-                title: "评价窗口即将关闭",
-                message: `评价窗口将在 ${cur.review_window_days} 天后关闭`,
-                action: "尽快提交评价（如有证据可一并提交）",
+                title: "Review window about to close",
+                message: `The review window will close in ${cur.review_window_days} day(s)`,
+                action: "Submit a review as soon as possible (evidence can be submitted together if available)",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 metric: {
-                    label: "剩余天数",
+                    label: "Remaining days",
                     value: cur.review_window_days,
                     threshold: t.review_window_closing_days,
-                    unit: "天",
+                    unit: "days",
                 },
             });
         }
@@ -255,9 +255,9 @@ function detectPostCompletionAlerts(cur, t) {
                 id: "review_reminder",
                 category: "review_window",
                 severity: "info",
-                title: "订单已完成",
-                message: `订单已完成，评价窗口剩余 ${cur.review_window_days} 天`,
-                action: "可提交评价帮助其他用户决策",
+                title: "Order completed",
+                message: `Order completed; review window has ${cur.review_window_days} day(s) remaining`,
+                action: "Submit a review to help other users decide",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
@@ -270,17 +270,17 @@ function detectPostCompletionAlerts(cur, t) {
                 id: "arb_window_closing",
                 category: "arb_window",
                 severity: "warning",
-                title: "仲裁申请窗口即将关闭",
-                message: `仲裁申请窗口将在 ${cur.arb_window_days} 天后关闭`,
-                action: "若有未解决争议，立即发起仲裁申请",
+                title: "Arbitration application window about to close",
+                message: `The arbitration application window will close in ${cur.arb_window_days} day(s)`,
+                action: "If there are unresolved disputes, initiate an arbitration application immediately",
                 timestamp: cur.now,
                 order_id: cur.order_id,
                 service_id: cur.service_id,
                 metric: {
-                    label: "剩余天数",
+                    label: "Remaining days",
                     value: cur.arb_window_days,
                     threshold: t.arb_window_closing_days,
-                    unit: "天",
+                    unit: "days",
                 },
             });
         }
@@ -299,18 +299,18 @@ export function getActionableAlerts(alerts) {
 }
 export function summarizeAlerts(alerts) {
     if (alerts.length === 0)
-        return "✅ 暂无告警，订单状态正常";
+        return "✅ No alerts; order status is normal";
     const critical = alerts.filter((a) => a.severity === "critical");
     const warning = alerts.filter((a) => a.severity === "warning");
     const info = alerts.filter((a) => a.severity === "info");
     const parts = [];
     if (critical.length > 0)
-        parts.push(`🔴 ${critical.length} 条严重告警`);
+        parts.push(`🔴 ${critical.length} critical alert(s)`);
     if (warning.length > 0)
-        parts.push(`🟠 ${warning.length} 条警告`);
+        parts.push(`🟠 ${warning.length} warning(s)`);
     if (info.length > 0)
-        parts.push(`ℹ️ ${info.length} 条提示`);
-    return parts.join("，");
+        parts.push(`ℹ️ ${info.length} info`);
+    return parts.join(", ");
 }
 export function isBlockingAlert(alert) {
     return alert.severity === "critical";
@@ -321,7 +321,7 @@ export function alertsToReminders(alerts) {
         priority: a.severity === "critical" ? "required"
             : a.severity === "warning" ? "recommended"
                 : "info",
-        message: `${a.title}：${a.message}`,
+        message: `${a.title}: ${a.message}`,
     }));
 }
 export { CUSTOMER_INTELLIGENCE_VERSION };