npm - @wizai/agent-sip-sdk - Versions diffs - 0.2.1 → 0.2.2 - Mend

@wizai/agent-sip-sdk 0.2.1 → 0.2.2

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Files changed (4) hide show

package/lib/agent-sip-sdk-cjs.js CHANGED Viewed

@@ -3,4 +3,4 @@
  * eventsource.js
  * Available under MIT License (MIT)
  * https://github.com/Yaffle/EventSource/
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w.s(t.$y,4,"0");case"M":return a+1;case"MM":return w.s(a+1,2,"0");case"MMM":return h(n.monthsShort,a,u,3);case"MMMM":return h(u,a);case"D":return t.$D;case"DD":return w.s(t.$D,2,"0");case"d":return String(t.$W);case"dd":return h(n.weekdaysMin,t.$W,l,2);case"ddd":return h(n.weekdaysShort,t.$W,l,3);case"dddd":return l[t.$W];case"H":return String(s);case"HH":return w.s(s,2,"0");case"h":return d(1);case"hh":return d(2);case"a":return p(s,o,!0);case"A":return p(s,o,!1);case"m":return String(o);case"mm":return w.s(o,2,"0");case"s":return String(t.$s);case"ss":return w.s(t.$s,2,"0");case"SSS":return w.s(t.$ms,3,"0");case"Z":return i}return null}(e)||i.replace(":","")}))},A.utcOffset=function(){return 15*-Math.round(this.$d.getTimezoneOffset()/15)},A.diff=function(r,d,f){var p,g=this,m=w.p(d),A=C(r),_=(A.utcOffset()-this.utcOffset())*t,v=this-A,y=function(){return w.m(g,A)};switch(m){case h:p=y()/12;break;case u:p=y();break;case c:p=y()/3;break;case l:p=(v-_)/6048e5;break;case a:p=(v-_)/864e5;break;case o:p=v/n;break;case s:p=v/t;break;case i:p=v/e;break;default:p=v}return f?p:w.a(p)},A.daysInMonth=function(){return this.endOf(u).$D},A.$locale=function(){return y[this.$L]},A.locale=function(e,t){if(!e)return this.$L;var n=this.clone(),r=E(e,t,!0);return r&&(n.$L=r),n},A.clone=function(){return w.w(this.$d,this)},A.toDate=function(){return new Date(this.valueOf())},A.toJSON=function(){return this.isValid()?this.toISOString():null},A.toISOString=function(){return this.$d.toISOString()},A.toString=function(){return this.$d.toUTCString()},m}(),I=b.prototype;return C.prototype=I,[["$ms",r],["$s",i],["$m",s],["$H",o],["$W",a],["$M",u],["$y",h],["$D",d]].forEach((function(e){I[e[1]]=function(t){return this.$g(t,e[0],e[1])}})),C.extend=function(e,t){return e.$i||(e(t,b,C),e.$i=!0),C},C.locale=E,C.isDayjs=S,C.unix=function(e){return C(1e3*e)},C.en=y[v],C.Ls=y,C.p={},C}());const fl="0.2.1",pl="aks_agent_token";class gl{setTrack(e){this.track=e}constructor(e){this.baseUrl="",this.eventSource=null,this.retryCount=0,this.retryMap=new Map,this.token="",this.track=()=>{},this.id=e.id,this.getSystemToken=e.getSystemToken,this.resetSSE=null==e?void 0:e.resetSSE,this.retryCount=e.retryCount||0,this.baseUrl=e.baseUrl||""}validateToken(t,n){return e(this,void 0,void 0,(function*(){return fetch(`${this.baseUrl}/iam/token/validate?accountId=${t}`,{method:"GET",headers:{authentication:n}}).then((e=>e.json()))}))}initToken(){return e(this,void 0,void 0,(function*(){try{const e=yield this.getSystemToken();if(!e)return{code:sl.FAILED,data:null,message:"get system token failed"};const t=yield this.validateToken(this.id,e);return t.code===sl.SUCCESS?(this.token=e,sessionStorage.setItem(pl,e),this.executePeriodically(this.refreshToken.bind(this),12e5),{code:sl.SUCCESS,data:null,message:t.message}):{code:sl.FAILED,data:null,message:t.message}}catch(e){return{code:sl.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"}}}))}refreshToken(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/iam/oauth2/refresh`}).then((e=>{var t;e.token?(this.token=e.token,sessionStorage.setItem(pl,e.token),this.eventSource&&(null===(t=this.resetSSE)||void 0===t||t.call(this))):this.track("token.refresh.fail")}))}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/status/list`})}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/getAgentByUserId`})}))}getAgentSetting(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getAgentSetting`,data:t})}))}updateAgentHangup(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent/${t}`,method:"PUT"})}))}updateAgentTicket(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/voipPlatform/agent/ticket`,data:t})}))}sendSSEACK(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat_ack?agentId=${t}`,method:"POST"})}))}registerSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:n,onMessage:r}=t;let i=e=>{};const s=new Promise((e=>{i=e})),o=this.token;return this.eventSource=new cl.EventSourcePolyfill(`${this.baseUrl}/crm/v1/agent_command/regist_agent_event?agentId=${n}`,{headers:{Authentication:o,"Cache-Control":"no-cache",Connection:"keep-alive"},heartbeatTimeout:12e6}),this.eventSource.onmessage=r,this.eventSource.onopen=()=>e(this,void 0,void 0,(function*(){this.track("sse.open"),i(!0)})),this.eventSource.onerror=()=>e(this,void 0,void 0,(function*(){this.track("sse.error.error"),i(!1)})),s}))}closeClientSSE(){this.eventSource&&(this.eventSource.close(),this.eventSource=null)}closeSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:e,clearTicket:n}=t;if(this.eventSource)return this.request({url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_close?agentId=${e}&clearTicket=${n}`}).then((e=>(this.closeClientSSE(),e)))}))}sendHeartbeat(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat?agentId=${t}&version=${fl}`})}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){return this.request({method:"PUT",url:`${this.baseUrl}/voipPlatform/agent/agentStatusSwitch`,data:t})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){const{phone:e,line:n}=t;return this.request({url:`${this.baseUrl}/crm/v1/agentOutBoundCall/dialer/startCall/${e}/${n}`,method:"POST"})}))}saveAgentResponseTime(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/call_record/callRecordAgent`,data:t})}))}reportPDSTimeline(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/reportPDSTimeline`,method:"POST",data:t})}))}reportSdkTrace(t,n){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/reportSdkTrace`;let r="";try{r=this.getTokenWithFallback()}catch(e){r=""}try{if((null==n?void 0:n.useBeacon)&&"undefined"!=typeof navigator&&"function"==typeof navigator.sendBeacon){const n=new FormData;return n.append("timestamp",String(t.timestamp)),n.append("traceId",t.traceId),n.append("agentId",t.agentId),n.append("sdkVersion",t.sdkVersion),n.append("callId",t.callId),n.append("callRecordId",t.callRecordId),n.append("event",t.event),n.append("message",t.message),t.extra&&n.append("extra",JSON.stringify(t.extra)),r&&n.append("authentication",r),navigator.sendBeacon(e,n)}return(yield fetch(e,{method:"POST",keepalive:null==n?void 0:n.keepalive,headers:Object.assign({"Content-Type":"application/json"},r?{authentication:r}:{}),body:JSON.stringify(t)})).ok}catch(e){return!1}}))}getSdkTraceConfig(){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/getSdkTraceConfig`;try{const t=yield fetch(e,{method:"GET"});if(!t.ok)return null;const n=yield t.json();return{collect:Boolean(null==n?void 0:n.collect)}}catch(e){return null}}))}getCallTaskInfo(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getCallTaskName/${t.callTaskId}`})}))}getAfterCallProcessTime(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/predictCall/afterCallProcessTime/${t.callTaskId}`})}))}formatFormData(e){const t=new FormData;for(const n in e)e[n]&&t.append(n,e[n]);return t}agentAbnormalClose(e){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;module.exports=class{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";return this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:f.phone||f.Phone||f.PHONE||"",contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}};
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gl{setTrack(e){this.track=e}constructor(e){this.baseUrl="",this.eventSource=null,this.retryCount=0,this.retryMap=new Map,this.token="",this.track=()=>{},this.id=e.id,this.getSystemToken=e.getSystemToken,this.resetSSE=null==e?void 0:e.resetSSE,this.retryCount=e.retryCount||0,this.baseUrl=e.baseUrl||""}validateToken(t,n){return e(this,void 0,void 0,(function*(){return fetch(`${this.baseUrl}/iam/token/validate?accountId=${t}`,{method:"GET",headers:{authentication:n}}).then((e=>e.json()))}))}initToken(){return e(this,void 0,void 0,(function*(){try{const e=yield this.getSystemToken();if(!e)return{code:sl.FAILED,data:null,message:"get system token failed"};const t=yield this.validateToken(this.id,e);return t.code===sl.SUCCESS?(this.token=e,sessionStorage.setItem(pl,e),this.executePeriodically(this.refreshToken.bind(this),12e5),{code:sl.SUCCESS,data:null,message:t.message}):{code:sl.FAILED,data:null,message:t.message}}catch(e){return{code:sl.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"}}}))}refreshToken(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/iam/oauth2/refresh`}).then((e=>{var t;e.token?(this.token=e.token,sessionStorage.setItem(pl,e.token),this.eventSource&&(null===(t=this.resetSSE)||void 0===t||t.call(this))):this.track("token.refresh.fail")}))}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/status/list`})}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/getAgentByUserId`})}))}getAgentSetting(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getAgentSetting`,data:t})}))}updateAgentHangup(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent/${t}`,method:"PUT"})}))}updateAgentTicket(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/voipPlatform/agent/ticket`,data:t})}))}sendSSEACK(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat_ack?agentId=${t}`,method:"POST"})}))}registerSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:n,onMessage:r}=t;let i=e=>{};const s=new Promise((e=>{i=e})),o=this.token;return this.eventSource=new cl.EventSourcePolyfill(`${this.baseUrl}/crm/v1/agent_command/regist_agent_event?agentId=${n}`,{headers:{Authentication:o,"Cache-Control":"no-cache",Connection:"keep-alive"},heartbeatTimeout:12e6}),this.eventSource.onmessage=r,this.eventSource.onopen=()=>e(this,void 0,void 0,(function*(){this.track("sse.open"),i(!0)})),this.eventSource.onerror=()=>e(this,void 0,void 0,(function*(){this.track("sse.error.error"),i(!1)})),s}))}closeClientSSE(){this.eventSource&&(this.eventSource.close(),this.eventSource=null)}closeSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:e,clearTicket:n}=t;if(this.eventSource)return this.request({url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_close?agentId=${e}&clearTicket=${n}`}).then((e=>(this.closeClientSSE(),e)))}))}sendHeartbeat(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat?agentId=${t}&version=${fl}`})}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){return this.request({method:"PUT",url:`${this.baseUrl}/voipPlatform/agent/agentStatusSwitch`,data:t})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){const{phone:e,line:n}=t;return this.request({url:`${this.baseUrl}/crm/v1/agentOutBoundCall/dialer/startCall/${e}/${n}`,method:"POST"})}))}saveAgentResponseTime(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/call_record/callRecordAgent`,data:t})}))}reportPDSTimeline(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/reportPDSTimeline`,method:"POST",data:t})}))}reportSdkTrace(t,n){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/reportSdkTrace`;let r="";try{r=this.getTokenWithFallback()}catch(e){r=""}try{if((null==n?void 0:n.useBeacon)&&"undefined"!=typeof navigator&&"function"==typeof navigator.sendBeacon){const n=new FormData;return n.append("timestamp",String(t.timestamp)),n.append("traceId",t.traceId),n.append("agentId",t.agentId),n.append("sdkVersion",t.sdkVersion),n.append("callId",t.callId),n.append("callRecordId",t.callRecordId),n.append("event",t.event),n.append("message",t.message),t.extra&&n.append("extra",JSON.stringify(t.extra)),r&&n.append("authentication",r),navigator.sendBeacon(e,n)}return(yield fetch(e,{method:"POST",keepalive:null==n?void 0:n.keepalive,headers:Object.assign({"Content-Type":"application/json"},r?{authentication:r}:{}),body:JSON.stringify(t)})).ok}catch(e){return!1}}))}getSdkTraceConfig(){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/getSdkTraceConfig`;try{const t=yield fetch(e,{method:"GET"});if(!t.ok)return null;const n=yield t.json();return{collect:Boolean(null==n?void 0:n.collect)}}catch(e){return null}}))}getCallTaskInfo(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getCallTaskName/${t.callTaskId}`})}))}getAfterCallProcessTime(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/predictCall/afterCallProcessTime/${t.callTaskId}`})}))}formatFormData(e){const t=new FormData;for(const n in e)e[n]&&t.append(n,e[n]);return t}agentAbnormalClose(e){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;module.exports=class{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";let m=f.phone||f.Phone||f.PHONE||"";return m||(m=t.request.getHeader("Caller")||""),this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:m,contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}};

package/lib/agent-sip-sdk-es.js CHANGED Viewed

@@ -3,4 +3,4 @@ function e(e,t,n,r){return new(n||(n=Promise))((function(i,s){function o(e){try{
  * eventsource.js
  * Available under MIT License (MIT)
  * https://github.com/Yaffle/EventSource/
- */!function(e,t){!function(n){var r=n.setTimeout,i=n.clearTimeout,s=n.XMLHttpRequest,o=n.XDomainRequest,a=n.ActiveXObject,l=n.EventSource,u=n.document,c=n.Promise,h=n.fetch,d=n.Response,f=n.TextDecoder,p=n.TextEncoder,g=n.AbortController;if("undefined"==typeof window||void 0===u||"readyState"in u||null!=u.body||(u.readyState="loading",window.addEventListener("load",(function(e){u.readyState="complete"}),!1)),null==s&&null!=a&&(s=function(){return new a("Microsoft.XMLHTTP")}),null==Object.create&&(Object.create=function(e){function t(){}return t.prototype=e,new t}),Date.now||(Date.now=function(){return(new Date).getTime()}),null==g){var m=h;h=function(e,t){var n=t.signal;return m(e,{headers:t.headers,credentials:t.credentials,cache:t.cache}).then((function(e){var t=e.body.getReader();return n._reader=t,n._aborted&&n._reader.cancel(),{status:e.status,statusText:e.statusText,headers:e.headers,body:{getReader:function(){return t}}}}))},g=function(){this.signal={_reader:null,_aborted:!1},this.abort=function(){null!=this.signal._reader&&this.signal._reader.cancel(),this.signal._aborted=!0}}}function A(){this.bitsNeeded=0,this.codePoint=0}A.prototype.decode=function(e){function t(e,t,n){if(1===n)return e>=128>>t&&e<<t<=2047;if(2===n)return e>=2048>>t&&e<<t<=55295||e>=57344>>t&&e<<t<=65535;if(3===n)return e>=65536>>t&&e<<t<=1114111;throw new Error}function n(e,t){if(6===e)return t>>6>15?3:t>31?2:1;if(12===e)return t>15?3:2;if(18===e)return 3;throw new Error}for(var r=65533,i="",s=this.bitsNeeded,o=this.codePoint,a=0;a<e.length;a+=1){var l=e[a];0!==s&&(l<128||l>191||!t(o<<6|63&l,s-6,n(s,o)))&&(s=0,o=r,i+=String.fromCharCode(o)),0===s?(l>=0&&l<=127?(s=0,o=l):l>=192&&l<=223?(s=6,o=31&l):l>=224&&l<=239?(s=12,o=15&l):l>=240&&l<=247?(s=18,o=7&l):(s=0,o=r),0===s||t(o,s,n(s,o))||(s=0,o=r)):(s-=6,o=o<<6|63&l),0===s&&(o<=65535?i+=String.fromCharCode(o):(i+=String.fromCharCode(55296+(o-65535-1>>10)),i+=String.fromCharCode(56320+(o-65535-1&1023))))}return this.bitsNeeded=s,this.codePoint=o,i};null!=f&&null!=p&&function(){try{return"test"===(new f).decode((new p).encode("test"),{stream:!0})}catch(e){console.debug("TextDecoder does not support streaming option. 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HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;class wl{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";return this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:f.phone||f.Phone||f.PHONE||"",contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}}export{wl as default};
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gl{setTrack(e){this.track=e}constructor(e){this.baseUrl="",this.eventSource=null,this.retryCount=0,this.retryMap=new Map,this.token="",this.track=()=>{},this.id=e.id,this.getSystemToken=e.getSystemToken,this.resetSSE=null==e?void 0:e.resetSSE,this.retryCount=e.retryCount||0,this.baseUrl=e.baseUrl||""}validateToken(t,n){return e(this,void 0,void 0,(function*(){return fetch(`${this.baseUrl}/iam/token/validate?accountId=${t}`,{method:"GET",headers:{authentication:n}}).then((e=>e.json()))}))}initToken(){return e(this,void 0,void 0,(function*(){try{const e=yield this.getSystemToken();if(!e)return{code:sl.FAILED,data:null,message:"get system token failed"};const t=yield this.validateToken(this.id,e);return t.code===sl.SUCCESS?(this.token=e,sessionStorage.setItem(pl,e),this.executePeriodically(this.refreshToken.bind(this),12e5),{code:sl.SUCCESS,data:null,message:t.message}):{code:sl.FAILED,data:null,message:t.message}}catch(e){return{code:sl.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"}}}))}refreshToken(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/iam/oauth2/refresh`}).then((e=>{var t;e.token?(this.token=e.token,sessionStorage.setItem(pl,e.token),this.eventSource&&(null===(t=this.resetSSE)||void 0===t||t.call(this))):this.track("token.refresh.fail")}))}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/status/list`})}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/getAgentByUserId`})}))}getAgentSetting(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getAgentSetting`,data:t})}))}updateAgentHangup(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent/${t}`,method:"PUT"})}))}updateAgentTicket(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/voipPlatform/agent/ticket`,data:t})}))}sendSSEACK(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat_ack?agentId=${t}`,method:"POST"})}))}registerSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:n,onMessage:r}=t;let i=e=>{};const s=new Promise((e=>{i=e})),o=this.token;return this.eventSource=new cl.EventSourcePolyfill(`${this.baseUrl}/crm/v1/agent_command/regist_agent_event?agentId=${n}`,{headers:{Authentication:o,"Cache-Control":"no-cache",Connection:"keep-alive"},heartbeatTimeout:12e6}),this.eventSource.onmessage=r,this.eventSource.onopen=()=>e(this,void 0,void 0,(function*(){this.track("sse.open"),i(!0)})),this.eventSource.onerror=()=>e(this,void 0,void 0,(function*(){this.track("sse.error.error"),i(!1)})),s}))}closeClientSSE(){this.eventSource&&(this.eventSource.close(),this.eventSource=null)}closeSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:e,clearTicket:n}=t;if(this.eventSource)return this.request({url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_close?agentId=${e}&clearTicket=${n}`}).then((e=>(this.closeClientSSE(),e)))}))}sendHeartbeat(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat?agentId=${t}&version=${fl}`})}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){return this.request({method:"PUT",url:`${this.baseUrl}/voipPlatform/agent/agentStatusSwitch`,data:t})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){const{phone:e,line:n}=t;return this.request({url:`${this.baseUrl}/crm/v1/agentOutBoundCall/dialer/startCall/${e}/${n}`,method:"POST"})}))}saveAgentResponseTime(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/call_record/callRecordAgent`,data:t})}))}reportPDSTimeline(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/reportPDSTimeline`,method:"POST",data:t})}))}reportSdkTrace(t,n){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/reportSdkTrace`;let r="";try{r=this.getTokenWithFallback()}catch(e){r=""}try{if((null==n?void 0:n.useBeacon)&&"undefined"!=typeof navigator&&"function"==typeof navigator.sendBeacon){const n=new FormData;return n.append("timestamp",String(t.timestamp)),n.append("traceId",t.traceId),n.append("agentId",t.agentId),n.append("sdkVersion",t.sdkVersion),n.append("callId",t.callId),n.append("callRecordId",t.callRecordId),n.append("event",t.event),n.append("message",t.message),t.extra&&n.append("extra",JSON.stringify(t.extra)),r&&n.append("authentication",r),navigator.sendBeacon(e,n)}return(yield fetch(e,{method:"POST",keepalive:null==n?void 0:n.keepalive,headers:Object.assign({"Content-Type":"application/json"},r?{authentication:r}:{}),body:JSON.stringify(t)})).ok}catch(e){return!1}}))}getSdkTraceConfig(){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/getSdkTraceConfig`;try{const t=yield fetch(e,{method:"GET"});if(!t.ok)return null;const n=yield t.json();return{collect:Boolean(null==n?void 0:n.collect)}}catch(e){return null}}))}getCallTaskInfo(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getCallTaskName/${t.callTaskId}`})}))}getAfterCallProcessTime(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/predictCall/afterCallProcessTime/${t.callTaskId}`})}))}formatFormData(e){const t=new FormData;for(const n in e)e[n]&&t.append(n,e[n]);return t}agentAbnormalClose(e){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;class wl{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";let m=f.phone||f.Phone||f.PHONE||"";return m||(m=t.request.getHeader("Caller")||""),this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:m,contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}}export{wl as default};

package/lib/agent-sip-sdk-umd.js CHANGED Viewed

@@ -3,4 +3,4 @@
      * eventsource.js
      * Available under MIT License (MIT)
      * https://github.com/Yaffle/EventSource/
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b.s(t.$y,4,"0");case"M":return a+1;case"MM":return b.s(a+1,2,"0");case"MMM":return h(n.monthsShort,a,u,3);case"MMMM":return h(u,a);case"D":return t.$D;case"DD":return b.s(t.$D,2,"0");case"d":return String(t.$W);case"dd":return h(n.weekdaysMin,t.$W,l,2);case"ddd":return h(n.weekdaysShort,t.$W,l,3);case"dddd":return l[t.$W];case"H":return String(s);case"HH":return b.s(s,2,"0");case"h":return d(1);case"hh":return d(2);case"a":return p(s,o,!0);case"A":return p(s,o,!1);case"m":return String(o);case"mm":return b.s(o,2,"0");case"s":return String(t.$s);case"ss":return b.s(t.$s,2,"0");case"SSS":return b.s(t.$ms,3,"0");case"Z":return i}return null}(e)||i.replace(":","")}))},A.utcOffset=function(){return 15*-Math.round(this.$d.getTimezoneOffset()/15)},A.diff=function(r,d,f){var p,g=this,m=b.p(d),A=C(r),_=(A.utcOffset()-this.utcOffset())*t,v=this-A,y=function(){return b.m(g,A)};switch(m){case h:p=y()/12;break;case u:p=y();break;case c:p=y()/3;break;case l:p=(v-_)/6048e5;break;case a:p=(v-_)/864e5;break;case o:p=v/n;break;case s:p=v/t;break;case i:p=v/e;break;default:p=v}return f?p:b.a(p)},A.daysInMonth=function(){return this.endOf(u).$D},A.$locale=function(){return y[this.$L]},A.locale=function(e,t){if(!e)return this.$L;var n=this.clone(),r=E(e,t,!0);return r&&(n.$L=r),n},A.clone=function(){return b.w(this.$d,this)},A.toDate=function(){return new Date(this.valueOf())},A.toJSON=function(){return this.isValid()?this.toISOString():null},A.toISOString=function(){return this.$d.toISOString()},A.toString=function(){return this.$d.toUTCString()},m}(),I=w.prototype;return C.prototype=I,[["$ms",r],["$s",i],["$m",s],["$H",o],["$W",a],["$M",u],["$y",h],["$D",d]].forEach((function(e){I[e[1]]=function(t){return this.$g(t,e[0],e[1])}})),C.extend=function(e,t){return e.$i||(e(t,w,C),e.$i=!0),C},C.locale=E,C.isDayjs=S,C.unix=function(e){return C(1e3*e)},C.en=y[v],C.Ls=y,C.p={},C}()}(hl);var dl=r(hl.exports);const fl="0.2.1",pl="aks_agent_token";class gl{setTrack(e){this.track=e}constructor(e){this.baseUrl="",this.eventSource=null,this.retryCount=0,this.retryMap=new Map,this.token="",this.track=()=>{},this.id=e.id,this.getSystemToken=e.getSystemToken,this.resetSSE=null==e?void 0:e.resetSSE,this.retryCount=e.retryCount||0,this.baseUrl=e.baseUrl||""}validateToken(t,n){return e(this,void 0,void 0,(function*(){return fetch(`${this.baseUrl}/iam/token/validate?accountId=${t}`,{method:"GET",headers:{authentication:n}}).then((e=>e.json()))}))}initToken(){return e(this,void 0,void 0,(function*(){try{const e=yield this.getSystemToken();if(!e)return{code:sl.FAILED,data:null,message:"get system token failed"};const t=yield this.validateToken(this.id,e);return t.code===sl.SUCCESS?(this.token=e,sessionStorage.setItem(pl,e),this.executePeriodically(this.refreshToken.bind(this),12e5),{code:sl.SUCCESS,data:null,message:t.message}):{code:sl.FAILED,data:null,message:t.message}}catch(e){return{code:sl.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"}}}))}refreshToken(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/iam/oauth2/refresh`}).then((e=>{var t;e.token?(this.token=e.token,sessionStorage.setItem(pl,e.token),this.eventSource&&(null===(t=this.resetSSE)||void 0===t||t.call(this))):this.track("token.refresh.fail")}))}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/status/list`})}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/getAgentByUserId`})}))}getAgentSetting(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getAgentSetting`,data:t})}))}updateAgentHangup(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent/${t}`,method:"PUT"})}))}updateAgentTicket(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/voipPlatform/agent/ticket`,data:t})}))}sendSSEACK(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat_ack?agentId=${t}`,method:"POST"})}))}registerSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:n,onMessage:r}=t;let i=e=>{};const s=new Promise((e=>{i=e})),o=this.token;return this.eventSource=new cl.EventSourcePolyfill(`${this.baseUrl}/crm/v1/agent_command/regist_agent_event?agentId=${n}`,{headers:{Authentication:o,"Cache-Control":"no-cache",Connection:"keep-alive"},heartbeatTimeout:12e6}),this.eventSource.onmessage=r,this.eventSource.onopen=()=>e(this,void 0,void 0,(function*(){this.track("sse.open"),i(!0)})),this.eventSource.onerror=()=>e(this,void 0,void 0,(function*(){this.track("sse.error.error"),i(!1)})),s}))}closeClientSSE(){this.eventSource&&(this.eventSource.close(),this.eventSource=null)}closeSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:e,clearTicket:n}=t;if(this.eventSource)return this.request({url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_close?agentId=${e}&clearTicket=${n}`}).then((e=>(this.closeClientSSE(),e)))}))}sendHeartbeat(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat?agentId=${t}&version=${fl}`})}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){return this.request({method:"PUT",url:`${this.baseUrl}/voipPlatform/agent/agentStatusSwitch`,data:t})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){const{phone:e,line:n}=t;return this.request({url:`${this.baseUrl}/crm/v1/agentOutBoundCall/dialer/startCall/${e}/${n}`,method:"POST"})}))}saveAgentResponseTime(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/call_record/callRecordAgent`,data:t})}))}reportPDSTimeline(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/reportPDSTimeline`,method:"POST",data:t})}))}reportSdkTrace(t,n){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/reportSdkTrace`;let r="";try{r=this.getTokenWithFallback()}catch(e){r=""}try{if((null==n?void 0:n.useBeacon)&&"undefined"!=typeof navigator&&"function"==typeof navigator.sendBeacon){const n=new FormData;return n.append("timestamp",String(t.timestamp)),n.append("traceId",t.traceId),n.append("agentId",t.agentId),n.append("sdkVersion",t.sdkVersion),n.append("callId",t.callId),n.append("callRecordId",t.callRecordId),n.append("event",t.event),n.append("message",t.message),t.extra&&n.append("extra",JSON.stringify(t.extra)),r&&n.append("authentication",r),navigator.sendBeacon(e,n)}return(yield fetch(e,{method:"POST",keepalive:null==n?void 0:n.keepalive,headers:Object.assign({"Content-Type":"application/json"},r?{authentication:r}:{}),body:JSON.stringify(t)})).ok}catch(e){return!1}}))}getSdkTraceConfig(){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/getSdkTraceConfig`;try{const t=yield fetch(e,{method:"GET"});if(!t.ok)return null;const n=yield t.json();return{collect:Boolean(null==n?void 0:n.collect)}}catch(e){return null}}))}getCallTaskInfo(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getCallTaskName/${t.callTaskId}`})}))}getAfterCallProcessTime(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/predictCall/afterCallProcessTime/${t.callTaskId}`})}))}formatFormData(e){const t=new FormData;for(const n in e)e[n]&&t.append(n,e[n]);return t}agentAbnormalClose(e){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;return class{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";return this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:f.phone||f.Phone||f.PHONE||"",contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}}}));
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gl{setTrack(e){this.track=e}constructor(e){this.baseUrl="",this.eventSource=null,this.retryCount=0,this.retryMap=new Map,this.token="",this.track=()=>{},this.id=e.id,this.getSystemToken=e.getSystemToken,this.resetSSE=null==e?void 0:e.resetSSE,this.retryCount=e.retryCount||0,this.baseUrl=e.baseUrl||""}validateToken(t,n){return e(this,void 0,void 0,(function*(){return fetch(`${this.baseUrl}/iam/token/validate?accountId=${t}`,{method:"GET",headers:{authentication:n}}).then((e=>e.json()))}))}initToken(){return e(this,void 0,void 0,(function*(){try{const e=yield this.getSystemToken();if(!e)return{code:sl.FAILED,data:null,message:"get system token failed"};const t=yield this.validateToken(this.id,e);return t.code===sl.SUCCESS?(this.token=e,sessionStorage.setItem(pl,e),this.executePeriodically(this.refreshToken.bind(this),12e5),{code:sl.SUCCESS,data:null,message:t.message}):{code:sl.FAILED,data:null,message:t.message}}catch(e){return{code:sl.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"}}}))}refreshToken(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/iam/oauth2/refresh`}).then((e=>{var t;e.token?(this.token=e.token,sessionStorage.setItem(pl,e.token),this.eventSource&&(null===(t=this.resetSSE)||void 0===t||t.call(this))):this.track("token.refresh.fail")}))}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/status/list`})}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/voipPlatform/agent/getAgentByUserId`})}))}getAgentSetting(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getAgentSetting`,data:t})}))}updateAgentHangup(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent/${t}`,method:"PUT"})}))}updateAgentTicket(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/voipPlatform/agent/ticket`,data:t})}))}sendSSEACK(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat_ack?agentId=${t}`,method:"POST"})}))}registerSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:n,onMessage:r}=t;let i=e=>{};const s=new Promise((e=>{i=e})),o=this.token;return this.eventSource=new cl.EventSourcePolyfill(`${this.baseUrl}/crm/v1/agent_command/regist_agent_event?agentId=${n}`,{headers:{Authentication:o,"Cache-Control":"no-cache",Connection:"keep-alive"},heartbeatTimeout:12e6}),this.eventSource.onmessage=r,this.eventSource.onopen=()=>e(this,void 0,void 0,(function*(){this.track("sse.open"),i(!0)})),this.eventSource.onerror=()=>e(this,void 0,void 0,(function*(){this.track("sse.error.error"),i(!1)})),s}))}closeClientSSE(){this.eventSource&&(this.eventSource.close(),this.eventSource=null)}closeSSE(t){return e(this,void 0,void 0,(function*(){const{agentId:e,clearTicket:n}=t;if(this.eventSource)return this.request({url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_close?agentId=${e}&clearTicket=${n}`}).then((e=>(this.closeClientSSE(),e)))}))}sendHeartbeat(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/heartbeat?agentId=${t}&version=${fl}`})}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){return this.request({method:"PUT",url:`${this.baseUrl}/voipPlatform/agent/agentStatusSwitch`,data:t})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){const{phone:e,line:n}=t;return this.request({url:`${this.baseUrl}/crm/v1/agentOutBoundCall/dialer/startCall/${e}/${n}`,method:"POST"})}))}saveAgentResponseTime(t){return e(this,void 0,void 0,(function*(){return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/call_record/callRecordAgent`,data:t})}))}reportPDSTimeline(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/agent_command/reportPDSTimeline`,method:"POST",data:t})}))}reportSdkTrace(t,n){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/reportSdkTrace`;let r="";try{r=this.getTokenWithFallback()}catch(e){r=""}try{if((null==n?void 0:n.useBeacon)&&"undefined"!=typeof navigator&&"function"==typeof navigator.sendBeacon){const n=new FormData;return n.append("timestamp",String(t.timestamp)),n.append("traceId",t.traceId),n.append("agentId",t.agentId),n.append("sdkVersion",t.sdkVersion),n.append("callId",t.callId),n.append("callRecordId",t.callRecordId),n.append("event",t.event),n.append("message",t.message),t.extra&&n.append("extra",JSON.stringify(t.extra)),r&&n.append("authentication",r),navigator.sendBeacon(e,n)}return(yield fetch(e,{method:"POST",keepalive:null==n?void 0:n.keepalive,headers:Object.assign({"Content-Type":"application/json"},r?{authentication:r}:{}),body:JSON.stringify(t)})).ok}catch(e){return!1}}))}getSdkTraceConfig(){return e(this,void 0,void 0,(function*(){const e=`${this.baseUrl}/crm/v1/agent_command/getSdkTraceConfig`;try{const t=yield fetch(e,{method:"GET"});if(!t.ok)return null;const n=yield t.json();return{collect:Boolean(null==n?void 0:n.collect)}}catch(e){return null}}))}getCallTaskInfo(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/call_tasks/getCallTaskName/${t.callTaskId}`})}))}getAfterCallProcessTime(t){return e(this,void 0,void 0,(function*(){return this.request({url:`${this.baseUrl}/crm/v1/predictCall/afterCallProcessTime/${t.callTaskId}`})}))}formatFormData(e){const t=new FormData;for(const n in e)e[n]&&t.append(n,e[n]);return t}agentAbnormalClose(e){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const t=this.formatFormData(e);return this.request({method:"POST",url:`${this.baseUrl}/crm/v1/agent_command/regist_agent_abnormal_close`,data:t},!0)}sendBeacon(e){if("function"==typeof navigator.sendBeacon&&e.url){e.createTime||(e.createTime=dl().format("yyyy-MM-DD HH:mm:ss")),e.sendTime=dl().format("yyyy-MM-DD HH:mm:ss"),e.Authentication=this.getTokenWithFallback();const{url:t}=e,n=function(e,t){var n={};for(var r in e)Object.prototype.hasOwnProperty.call(e,r)&&t.indexOf(r)<0&&(n[r]=e[r]);if(null!=e&&"function"==typeof Object.getOwnPropertySymbols){var i=0;for(r=Object.getOwnPropertySymbols(e);i<r.length;i++)t.indexOf(r[i])<0&&Object.prototype.propertyIsEnumerable.call(e,r[i])&&(n[r[i]]=e[r[i]])}return n}(e,["url"]),r=this.formatFormData(n),i=navigator.sendBeacon(t,r);if(!i){e.lastSendResult=i;const t=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");t.push(e),localStorage.setItem("aks_beacon_queue",JSON.stringify(t))}}}clearnSendBeaconQueue(){return e(this,void 0,void 0,(function*(){const e=JSON.parse(localStorage.getItem("aks_beacon_queue")||"[]");if(e.length){if(!(yield this.waitToken())){if((yield this.initToken()).code!==sl.SUCCESS)return}for(let t=0;t<e.length-1;t++)this.sendBeacon(e[t])}}))}getTokenWithFallback(){if(this.token)return this.token;return sessionStorage.getItem(pl)||""}waitToken(e=3e3,t=200){return new Promise((n=>{const r=setInterval((()=>{((e-=t)<=0||this.token)&&(clearInterval(r),n(Boolean(this.token)))}),200)}))}request(t){return e(this,arguments,void 0,(function*(t,n=!1){var r;if(!this.retryMap.has(t.url)&&this.retryCount&&this.retryMap.set(t.url,this.retryCount),!this.token){if(!(yield this.waitToken())){const e=yield this.initToken();if(e.code!==sl.SUCCESS)return{code:e.code,message:e.message,data:null}}}const i={method:t.method||"GET",headers:Object.assign({"Content-Type":"application/json",authentication:this.token},t.headers)};n?(i.method=t.method,i.headers={authentication:this.token},i.body=t.data):"GET"!==(null===(r=i.method)||void 0===r?void 0:r.toLocaleUpperCase())&&(i.body=JSON.stringify(t.data));const s=t.url.replace(this.baseUrl,"").split("?")[0].replace(/\/\d+/g,"/{id}");return fetch(t.url,i).then((n=>e(this,void 0,void 0,(function*(){if(401===n.status){const e=this.retryMap.get(t.url);if(e){this.retryMap.set(t.url,e-1),this.track("api.retry",{extra:{api:s,remaining:e-1}});const n=yield this.initToken();return n.code===sl.SUCCESS?this.request(t):n}return this.retryCount&&this.retryMap.delete(t.url),this.track("api.unauthorized.warn",{extra:{api:s}}),{code:sl.UNAUTHORIZED,message:"Unauthorized",data:null}}return n.ok||this.track("api.fail",{extra:{api:s,httpStatus:n.status}}),n.json()})))).catch((e=>{try{this.track("api.fail",{message:String(e),extra:{api:s}})}catch(e){}throw e}))}))}executePeriodically(e,t){let n=Date.now()+t;const r=()=>{const i=Date.now();i>=n&&(e(),n+=t);const s=Math.max(0,n-i);setTimeout(r,s)};r()}static getInstance(e){return!gl.instance&&e&&(gl.instance=new gl(e)),gl.instance}}gl.instance=null;const ml=e=>{if("string"!=typeof e)return"";let t=e;return t=t.replace(/https?:\/\/[^\s]+/g,(e=>e.split("?")[0].replace(/\/\d+(?=\/|$)/g,"/{id}"))),t=t.replace(/\d{7,}/g,(e=>`${e.slice(0,3)}****${e.slice(-2)}`)),t.length>1024&&(t=t.slice(0,1024)),t},Al="aks_trace_queue";class _l{constructor(e,t){this.storage=e,this.opts=t}read(){try{const e=this.storage.getItem(Al);if(!e)return[];const t=JSON.parse(e);return Array.isArray(t)?t:[]}catch(e){return[]}}enqueue(e){try{const t=this.read();t.push(e);const n=t.length-this.opts.cap;n>0&&t.splice(0,n),this.storage.setItem(Al,JSON.stringify(t))}catch(e){}}drain(){try{const e=this.opts.now()-this.opts.ttlMs,t=this.read().filter((t=>t.timestamp>=e));return this.storage.removeItem(Al),t}catch(e){return[]}}}class vl{constructor(e){var t,n;this.enabled=!1,this.traceId="",this.agentId="",this.lastSent=new Map,this.bucket=20,this.bucketTs=0,this.version=e.version,this.now=null!==(t=e.now)&&void 0!==t?t:()=>Date.now(),this.genId=null!==(n=e.genId)&&void 0!==n?n:()=>Date.now().toString(36)+Math.random().toString(36).slice(2,10),this.report=e.report,this.queue=new _l(e.storage,{cap:200,ttlMs:864e5,now:this.now})}applyConfig(e){this.enabled=Boolean(e)}setAgentId(e){this.agentId=String(null!=e?e:"")}resetTraceId(){try{this.traceId=this.genId()}catch(e){}}track(e,t){var n,r,i;try{if(!this.enabled)return;const s=this.now();if(this.isDeduped(e,s))return;if(!this.takeToken(s))return;this.lastSent.set(e,s),this.traceId||(this.traceId=this.genId());const o=Object.assign({timestamp:s,traceId:this.traceId,agentId:this.agentId,sdkVersion:this.version,callId:null!==(n=null==t?void 0:t.callId)&&void 0!==n?n:"",callRecordId:null!==(r=null==t?void 0:t.callRecordId)&&void 0!==r?r:"",event:e,message:ml(null!==(i=null==t?void 0:t.message)&&void 0!==i?i:"")},(null==t?void 0:t.extra)?{extra:t.extra}:{});this.report(o).then((e=>{e||this.queue.enqueue(o)})).catch((()=>{try{this.queue.enqueue(o)}catch(e){}}))}catch(e){}}flush(){try{if(!this.enabled)return;const e=this.queue.drain(),t="undefined"==typeof fetch;for(const n of e)try{this.report(n,{keepalive:!0,useBeacon:t}).catch((()=>{}))}catch(e){}}catch(e){}}isDeduped(e,t){const n=this.lastSent.get(e);return void 0!==n&&t-n<5e3}takeToken(e){return e-this.bucketTs>=1e3&&(this.bucket=20,this.bucketTs=e),!(this.bucket<=0)&&(this.bucket-=1,!0)}}const yl="aks_trace_config";var Tl,Sl,El;!function(e){e[e.OFFLINE=0]="OFFLINE",e[e.ONLINE=1]="ONLINE",e[e.HANGUP=4]="HANGUP"}(Tl||(Tl={})),function(e){e[e.ANSWER=1]="ANSWER",e[e.HANGUP=2]="HANGUP"}(Sl||(Sl={})),function(e){e[e.INCOMMING=1]="INCOMMING",e[e.ACW=2]="ACW"}(El||(El={}));const Cl=1e4;return class{constructor(e){this.sip={},this.api={},this.isSipInit=!1,this.isInitSuccess=!1,this.agentInfo={},this.initEvent={},this.agentEvent={},this.agentWaitingTime=0,this.agentResponseTime=0,this.timer=null,this.callDetails={},this.baseUrl="",this.autoFinishACWTimer=null,this._acwAutoTriggered=!1,this.heartbeatTimer=null,this.heartbeatFailCount=0,this.isHeartbeatRunning=!1,this.baseUrl=(null==e?void 0:e.baseUrl)||"",this.api=gl.getInstance({id:e.id,getSystemToken:e.getSystemToken,retryCount:e.retryCount,baseUrl:this.baseUrl});try{const e=window.localStorage;this.tracker=new vl({report:(e,t)=>this.api.reportSdkTrace(e,t),storage:e,version:fl,genId:()=>t()}),this.tracker.applyConfig(!0===(e=>{try{const t=e.getItem(yl);return"true"===t||"false"!==t&&null}catch(e){return null}})(e)),this.api.setTrack(((e,t)=>this.tracker.track(e,t)))}catch(e){this.tracker={track:()=>{},flush:()=>{},applyConfig:()=>{},setAgentId:()=>{},resetTraceId:()=>{}}}this.sip=new ll({incomingCallCallback:this.incomingCall.bind(this),trackIncomingCallCallback:this.trackIncomingCall.bind(this),getMediaStream:null==e?void 0:e.getMediaStream,applyAnswer:this.answer.bind(this),track:(e,t)=>this.tracker.track(e,t)}),this.sip.attchSessionEvent("ended",this.sessionEnded.bind(this)),this.sip.attchSessionEvent("failed",this.sessionFailed.bind(this)),this.init().then((()=>{this.api.clearnSendBeaconQueue()})),"undefined"!=typeof window&&window.addEventListener("pagehide",(()=>this.tracker.flush()),{once:!0})}init(){return e(this,void 0,void 0,(function*(){this.tracker.resetTraceId();const e=yield this.api.getSdkTraceConfig();if(e){this.tracker.applyConfig(e.collect);try{((e,t)=>{try{e.setItem(yl,t?"true":"false")}catch(e){}})(window.localStorage,e.collect)}catch(e){}}const t=yield this.api.initToken();if(t.code!==sl.SUCCESS){this.tracker.track("init.fail",{message:t.message,extra:{stage:"initToken"}});const e=Object.assign(Object.assign({},t),{code:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const n=yield this.getAgentStatus();if(n.code!==ol.SUCCESS){n.code===ol.LOCKED?this.tracker.track("init.locked",{message:n.message}):this.tracker.track("init.fail",{message:n.message,extra:{stage:"getAgentStatus"}});const e=Object.assign(Object.assign({},n),{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED});return this.emitInitEvent("failed",e),this.isInitSuccess=!1,e}const r={code:ol.SUCCESS,data:null,message:"success"};return this.tracker.track("init.success"),this.emitInitEvent("success",r),this.isInitSuccess=!0,r}))}getAgentStatusList(){return e(this,void 0,void 0,(function*(){const e=yield this.api.getAgentStatusList();return e.code===sl.SUCCESS?{code:ol.SUCCESS,data:e.data||[],message:e.message}:{code:ol.FAILED,data:null,message:e.message}}))}getTicket(){let e=window.sessionStorage.getItem("wiz-agent-ticket");return e||(e=t(),window.sessionStorage.setItem("wiz-agent-ticket",e)),e}getHostName(e){try{return new URL(e).hostname}catch(e){return""}}createOpensips(){return e(this,void 0,void 0,(function*(){const e=yield this.waitSIPRegistered(7e3);return e.code!==ol.SUCCESS?(e.code!==ol.MIC_PERMISSION_DENIED&&this.sip.stop(!0),{code:e.code,message:e.message}):{code:ol.SUCCESS,message:"success"}}))}closeSip(){return e(this,void 0,void 0,(function*(){return this.sip.stop(!0),Promise.resolve({code:sl.SUCCESS,message:"failed"})}))}waitSIPRegistered(){return e(this,arguments,void 0,(function*(e=7e3){return new Promise((t=>{let n=!1;const r=e=>{n||(n=!0,t(e))};this.sip.on("registered",(()=>{n||(this.tracker.track("sip.registered"),r({code:ol.SUCCESS,message:"SIP registration successed"}))})),this.sip.on("registrationFailed",(()=>r({code:ol.FAILED,message:"SIP registration failed"}))),setTimeout((()=>{n||(this.tracker.track("sip.registerTimeout.fail"),r({code:ol.FAILED,message:"SIP registration failed"}))}),e),this.sip.start().then((e=>{e||(this.tracker.track("sip.startFail"),r({code:ol.MIC_PERMISSION_DENIED,message:"Microphone permission denied. Please allow microphone access in your browser settings and try again."}))}))}))}))}getAgentInfo(){return e(this,void 0,void 0,(function*(){var e;const t=yield this.api.getAgentInfo();if("code"in t&&t.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:t.message};if(!("data"in t)||!(null===(e=t.data)||void 0===e?void 0:e[0]))return{code:ol.FAILED,data:null,message:"Agent not found"};const n=t.data[0];this.agentInfo=n,this.tracker.setAgentId(n.id);const r=n.id;let i=n.ticket;const s=n.status,o=this.getTicket();if(i){if(s===Tl.OFFLINE){if((yield this.api.updateAgentTicket({agentId:r,ticket:"",type:Tl.OFFLINE})).code!==sl.SUCCESS)return{code:ol.FAILED,message:"Update Agent Ticket failed"};i="",n.ticket="",this.agentInfo.ticket=""}if(s===Tl.ONLINE&&i!==o)return{code:ol.LOCKED,data:n,message:"Agent ticket occupied, unable to perform agent online or offline."}}if(!this.isSipInit){const e=`sip:${n.number}@${this.getHostName(n.realm)}`;this.sip.init({wssuri:n.realm,password:n.password,uri:e}),this.isSipInit=!0}return{code:ol.SUCCESS,data:n,message:t.message}}))}getAgentStatus(){return e(this,void 0,void 0,(function*(){try{const e=yield Promise.allSettled([this.getAgentInfo(),this.api.getAgentSetting({key:"callCenter"})]),[n,r]=e.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value));if("agentWaitingTime"in r&&(this.agentWaitingTime=r.agentWaitingTime||0),"code"in n&&n.code!==ol.SUCCESS)return{code:n.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:n.message};if(!("data"in n)||!n.data)return{code:ol.FAILED,data:null,message:"Agent not found"};const i=n.data,s=i.status,o=i.id,a=i.groupId,l={code:ol.SUCCESS,data:{id:o,groupId:a,status:s,subStatus:i.statusName},message:"success"};if(this.agentInfo=i,s===Tl.OFFLINE)return l;if(s===Tl.ONLINE){if(n.code===ol.LOCKED)return{code:ol.LOCKED,data:null,message:n.message};this.tracker.track("agent.abnormalClose"),yield this.api.agentAbnormalClose({id:o,groupId:a,trace:t()});const e=yield this.api.switchAgentStatus({id:o,groupId:a,status:Tl.OFFLINE,subStatus:"offline"});return e.code!==sl.SUCCESS?{code:ol.FAILED,data:null,message:e.message}:(l.data.status=Tl.OFFLINE,l.data.subStatus="Offline",l)}return{code:ol.FAILED,data:null,message:"system error"}}catch(e){return{code:ol.FAILED,data:null,message:"system error"}}}))}onlineAgent(t){return e(this,void 0,void 0,(function*(){const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t});if(e.code!==sl.SUCCESS)return{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.ONLINE,subStatus:t},message:"Agent is already online"};return this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",i),this.startHeartbeat(),i}if(e===Tl.OFFLINE){const{code:e,message:i}=yield this.createOpensips();if(e!==ol.SUCCESS)return{code:e===ol.MIC_PERMISSION_DENIED?ol.MIC_PERMISSION_DENIED:ol.FAILED,data:null,message:i};const s=this.getTicket(),o=yield Promise.allSettled([this.api.updateAgentTicket({agentId:n,ticket:s,type:Tl.ONLINE}),this.api.switchAgentStatus({id:n,groupId:r,status:Tl.ONLINE,subStatus:t})]),[a,l]=o.map((e=>"fulfilled"!==e.status?{code:sl.FAILED,data:null,message:"system error"}:e.value)),u=a.code===sl.SUCCESS&&l.code===sl.SUCCESS,c=(null==a?void 0:a.code)!==sl.SUCCESS&&(null==l?void 0:l.code)!==sl.SUCCESS;if(!u&&!c){const e=[this.closeSip()];let t="";a.code!==sl.SUCCESS&&(t=a.message,e.push(this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:"Offline"}))),l.code!==sl.SUCCESS&&(t=l.message,e.push(this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE})));try{yield Promise.all(e)}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${t} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:t}}if(c){try{yield this.closeSip()}catch(e){return this.tracker.track("agent.online.fail",{message:String(e),extra:{stage:"rollback"}}),{code:ol.FAILED,data:null,message:`${a.message} & ${l.message} & Operation failed, and rollback was unsuccessful.`}}return{code:ol.FAILED,data:null,message:`${a.message} & ${l.message}`}}const h={code:e,data:{status:Tl.ONLINE,subStatus:t},message:i};return this.agentInfo.status=Tl.ONLINE,this.agentInfo.statusName=t,this.tracker.track("agent.online",{extra:{subStatus:t}}),this.emitAgentEvent("online",h),this.startHeartbeat(),h}return{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}offlineAgent(t){return e(this,void 0,void 0,(function*(){this.stopHeartbeat();const{status:e,id:n,groupId:r}=this.agentInfo;if(e===Tl.OFFLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.agentInfo.statusName=t,this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),i}if(e===Tl.ONLINE){const e=yield this.api.switchAgentStatus({id:n,groupId:r,status:Tl.OFFLINE,subStatus:t});if(e.code!==sl.SUCCESS)return this.tracker.track("agent.offline.fail",{message:e.message,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:e.message};this.api.updateAgentTicket({agentId:n,ticket:"",type:Tl.OFFLINE}),yield this.closeSip();const i={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:t},message:"Agent is already offline"};return this.tracker.track("agent.offline",{extra:{subStatus:t}}),this.emitAgentEvent("offline",i),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName=t,i}return this.tracker.track("agent.offline.fail",{message:"invalid status",extra:{reason:"invalid_status"}}),{code:ol.FAILED,data:null,message:"Agent Status is not valid"}}))}startHeartbeat(){this.isHeartbeatRunning&&this.stopHeartbeat(),this.isHeartbeatRunning=!0,this.heartbeatFailCount=0,this.executeHeartbeat()}stopHeartbeat(){this.heartbeatTimer&&(clearTimeout(this.heartbeatTimer),this.heartbeatTimer=null),this.isHeartbeatRunning=!1,this.heartbeatFailCount=0}executeHeartbeat(){return e(this,void 0,void 0,(function*(){if(this.isHeartbeatRunning)try{const{id:e}=this.agentInfo;if(yield this.api.sendHeartbeat(e)){const e=this.heartbeatFailCount;this.heartbeatFailCount=0,e>0&&this.tracker.track("heartbeat.recover"),this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}else if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat failed, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"fail"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}catch(e){if(this.heartbeatFailCount+=1,this.tracker.track("heartbeat.fail",{extra:{failCount:this.heartbeatFailCount}}),this.heartbeatFailCount>=4){this.stopHeartbeat();const e={code:ol.SUCCESS,data:{status:Tl.OFFLINE,subStatus:"offline"},message:"Heartbeat exception, agent offline"};this.tracker.track("agent.offline.heartbeat",{extra:{reason:"exception"}}),this.sip.stop(!0),this.agentInfo.status=Tl.OFFLINE,this.agentInfo.statusName="Offline",this.emitAgentEvent("offline",e)}else this.heartbeatTimer=setTimeout((()=>{this.executeHeartbeat()}),Cl)}}))}switchAgentStatus(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("status.switch.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Registration failed. Seat online and offline cannot be performed."};const e=yield this.getAgentInfo();if(e.code!==ol.SUCCESS)return{code:e.code===ol.LOCKED?ol.LOCKED:ol.FAILED,data:null,message:e.message};const{status:n,subStatus:r}=t;return this.tracker.track("status.switch",{extra:{from:this.agentInfo.status,to:n}}),n===Tl.ONLINE?this.onlineAgent(r):n===Tl.OFFLINE?this.offlineAgent(r):(this.tracker.track("status.switch.fail",{extra:{reason:"invalid"}}),{code:ol.FAILED,data:null,message:"system error"})}))}outboundCall(t){return e(this,void 0,void 0,(function*(){if(!this.isInitSuccess)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_init"}}),{code:ol.FAILED,data:null,message:"SIP Registration failed, Outbound calls cannot be made."};const e=this.agentInfo.outboundLineId;if(!e)return this.tracker.track("call.outbound.fail",{extra:{reason:"no_line"}}),Promise.resolve({code:ol.FAILED,data:null,message:"Agent has no outbound line"});this.sip.setCallType("outboundCall");const n=yield this.api.outboundCall({phone:t,line:e}).catch((e=>{throw this.sip.setCallType(""),e}));return n.code===sl.SUCCESS?(this.tracker.track("call.outbound",{extra:{line:e}}),{code:ol.SUCCESS,data:n.data,message:n.message||n.msg}):(this.sip.setCallType(""),this.tracker.track("call.outbound.fail",{message:n.message||n.msg,extra:{reason:"api_fail"}}),{code:ol.FAILED,data:null,message:n.message||n.msg})}))}autoFinishACW(){var e,t;let n=Number(this.callDetails.afterCallProcessTime);this.tracker.track("acw.start",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{seconds:n}});const r=()=>{if(n<=0)return this._acwAutoTriggered=!0,void this.finshACW();n-=1,this.autoFinishACWTimer=setTimeout(r,1e3)};this.autoFinishACWTimer=setTimeout(r,1e3)}finshACW(){return e(this,void 0,void 0,(function*(){var e,t;const n=!this._acwAutoTriggered;this._acwAutoTriggered=!1,this.tracker.track("acw.finish",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId,extra:{manual:n}}),this.autoFinishACWTimer&&(clearTimeout(this.autoFinishACWTimer),this.autoFinishACWTimer=null),this.api.reportPDSTimeline({callId:this.callDetails.callId,eventType:El.ACW});const{id:r,groupId:i}=this.agentInfo,s=yield this.api.switchAgentStatus({id:r,groupId:i,status:Tl.HANGUP});return{code:s.code===sl.SUCCESS?ol.SUCCESS:ol.FAILED,data:null,message:s.message}}))}sessionEnded(){return e(this,void 0,void 0,(function*(){this.autoFinishACW()}))}sessionFailed(){return e(this,void 0,void 0,(function*(){this.api.updateAgentHangup(this.agentInfo.id)}))}saveAgentResponseTime(e){this.api.saveAgentResponseTime({callId:this.callDetails.callId,agentId:this.agentInfo.id,agentResponseTime:this.agentResponseTime,agentGroupId:this.agentInfo.groupId,resultType:e}),this.timer&&(clearInterval(this.timer),this.agentResponseTime=0)}hangup(){var e,t;this.tracker.track("call.hangup",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.hangup()}timingResTime(){this.timer&&(clearInterval(this.timer),this.timer=null);let e=this.agentWaitingTime;this.agentResponseTime=0,this.timer=setInterval((()=>{if(e<=0)return clearInterval((null==this?void 0:this.timer)||0),this.timer=null,void this.ignore();e-=1,this.agentResponseTime+=1}),1e3)}trackIncomingCall(e){this.api.reportPDSTimeline({callId:e,eventType:El.INCOMMING,timestamp:(new Date).getTime()})}incomingCall(t){return e(this,void 0,void 0,(function*(){var e,n,r,i,s,o;try{const a=t.request,l=(null===(n=null===(e=a.headers["Call-Param"])||void 0===e?void 0:e[0])||void 0===n?void 0:n.raw)||"",u=l?atob(l):"",c=JSON.parse(u||"{}"),h=(null===(i=null===(r=a.headers["Call-ID"])||void 0===r?void 0:r[0])||void 0===i?void 0:i.raw)||null,d=(null===(o=null===(s=a.headers["Call-Record-Id"])||void 0===s?void 0:s[0])||void 0===o?void 0:o.raw)||null,f=Object.fromEntries(Object.entries(c).filter((([e])=>""!==e))),p=t.request.getHeader("Task-Name")||"",g=t.request.getHeader("After-Time")||"";let m=f.phone||f.Phone||f.PHONE||"";return m||(m=t.request.getHeader("Caller")||""),this.callDetails={callId:d||"",originCallId:h||"",callType:this.sip.getCallType()||"",taskName:p,afterCallProcessTime:g,phone:m,contactId:f.contactId||f.ContactId||f.CONTACT_ID||"",extraJson:f},"outboundCall"!==this.sip.getCallType()&&this.timingResTime(),Promise.resolve({code:ol.SUCCESS,data:this.callDetails,message:"success"})}catch(e){return this.tracker.track("call.incoming.fail",{message:String(e),extra:{errorName:null==e?void 0:e.name}}),Promise.resolve({code:ol.FAILED,data:null,message:(null==e?void 0:e.toString())||"system error"})}}))}answer(){var e,t;this.tracker.track("call.answer",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.answer(),this.saveAgentResponseTime(Sl.ANSWER)}ignore(){var e,t;this.tracker.track("call.ignore",{callId:null===(e=this.callDetails)||void 0===e?void 0:e.originCallId,callRecordId:null===(t=this.callDetails)||void 0===t?void 0:t.callId}),this.sip.ignore(),this.saveAgentResponseTime(Sl.HANGUP)}mute(){this.sip.mute()}unmute(){this.sip.unmute()}attachInitEvent(e,t){t&&"function"==typeof t&&(this.initEvent[e]||(this.initEvent[e]=[]),this.initEvent[e].push(t))}removeInitEvent(e,t){const n=this.initEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitInitEvent(e,t){(this.initEvent[e]||[]).forEach((e=>{e(t)}))}attachAgentEvent(e,t){t&&"function"==typeof t&&(this.agentEvent[e]||(this.agentEvent[e]=[]),this.agentEvent[e].push(t))}removeAgentEvent(e,t){const n=this.agentEvent[e];let r=null;if(n&&n.length)for(let e=0;e<n.length;e++)if(r=n[e],r===t){n.splice(e,1);break}}emitAgentEvent(e,t){(this.agentEvent[e]||[]).forEach((e=>{e(t)}))}attachAnswerEvent(e){this.sip.attachAnswerEvent(e)}removeAnswerEvent(e){this.sip.removeAnswerEvent(e)}attachAutoAnswerEvent(e){this.sip.attachAutoAnswerEvent(e)}removeAutoAnswerEvent(e){this.sip.removeAutoAnswerEvent(e)}attachNewMessageEvent(e){this.sip.attachNewMessageEvent(e)}removeNewMessageEvent(e){this.sip.removeNewMessageEvent(e)}attchSessionEvent(e,t){this.sip.attchSessionEvent(e,t)}removeSessionEvent(e,t){this.sip.removeSessionEvent(e,t)}}}));

package/package.json CHANGED Viewed

@@ -1,6 +1,6 @@
 {
   "name": "@wizai/agent-sip-sdk",
-  "version": "0.2.1",
+  "version": "0.2.2",
   "description": "Manages SIP clients and agent status, simplifying calls and events.",
   "main": "lib/agent-sip-sdk-cjs.js",
   "module": "lib/agent-sip-sdk-es.js",