@windyroad/itil 2.4.2-preview.1241 → 2.4.2-preview.1243

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Files changed (2) hide show
  1. package/package.json +1 -1
  2. package/skills/work-problems/SKILL.md +1 -1
package/package.json CHANGED
@@ -1,6 +1,6 @@
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  {
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  "name": "@windyroad/itil",
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- "version": "2.4.2-preview.1241",
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+ "version": "2.4.2-preview.1243",
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  "description": "ITIL-aligned IT service management for Claude Code and Codex",
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  "bin": {
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  "windyroad-itil": "./bin/install.mjs"
package/skills/work-problems/SKILL.md CHANGED
@@ -1182,7 +1182,7 @@ When `AskUserQuestion` is unavailable or the user is AFK, the skill (and the del
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  **Being gated is not being out-of-scope.** The external-comms gate (the "External-comms gate — voice-tone + risk/leak evaluators on shared PreToolUse surface" architecture rule) exists precisely so that low-risk outbound prose *proceeds without stopping for anyone* — `wr-risk-scorer:external-comms` § PASS Output states that policy-authorised drafts proceed silently. An agent that meets an external-comms obligation mid-pass and declines it as "an external-comms action outside this pre-flight's scope" has read the guard as a wall, and the obligation is stranded with nothing left to pick it up. User correction 2026-07-26: **"External comms is NOT out of pre-flight scope."**
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- The cost is measured, not hypothetical (2026-09-19): of 53 converted inbound reports, **41 have never been acknowledged**, and the oldest has been silent for **75 days**; **24 lifecycle updates are owed to reporters right now**, 23 of them to inbound reporters. Every one of those is a promise the "Report a Problem Without Pre-Classifying It" user outcome makes on our behalf — that a submitted report gets an acknowledgement and eventually a verdict — and this reasoning error is what breaks it.
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+ The cost is observable: converted inbound reports remain unacknowledged, and lifecycle updates remain owed to reporters. Each is a promise the "Report a Problem Without Pre-Classifying It" user outcome makes on our behalf — that a submitted report gets an acknowledgement and eventually a verdict — and this reasoning error is what breaks it.
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  **Authorised — dispatch, do not defer.** Each of these rides the external-comms gate and silent-passes on a low-risk verdict. Only an above-appetite verdict queues, and queuing does not halt the loop:
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