@wilnertech/halopsa-mcp-server 1.0.2 → 1.1.0

package/dist/tools/tickets.js

@@ -0,0 +1,572 @@
+/**
+ * HaloPSA Ticket CRUD tools.
+ *
+ * Tickets are append-only business events — unlike assets/users/sites,
+ * there is no `find_*_match` deduplication step. Update by explicit id
+ * always.
+ *
+ * Update mechanics mirror `updateAsset` in `src/tools/assets.ts`:
+ * Halo's POST /api/Tickets is REPLACE-not-PATCH, so we read the current
+ * record first and spread it under the partial payload before sending.
+ *
+ * Compact responses INTENTIONALLY omit `details_html` (HTML body, can be
+ * 50KB+) and `customfields[]` to keep MCP responses sub-second and
+ * within token budgets. Callers that need them call `get_halopsa_ticket`
+ * or pass `format_options.format = 'detailed'` / `full: true`.
+ */
+import { z } from 'zod';
+import { formatResponse } from '../utils/formatter.js';
+import { TTL } from '../cache/memory-cache.js';
+import { FormatOptionsSchema } from '../schemas/common.js';
+// =============================================================================
+// Schemas
+// =============================================================================
+const CustomFieldInputSchema = z.object({
+    id: z.number().int().optional(),
+    name: z.string().optional(),
+    value: z.union([z.string(), z.number(), z.boolean(), z.null()]),
+});
+// Swagger declares category_1..4 and agent/client_ids as "array of int"
+// (comma-separated string on the wire). Accept a single int OR an array
+// so existing single-int callers continue to work unchanged.
+const IntOrIntArray = z.union([z.number().int(), z.array(z.number().int())]);
+/** Serialize an int or int[] to the comma-separated string Halo expects. */
+function toCommaList(v) {
+    return Array.isArray(v) ? v.join(',') : String(v);
+}
+export const ListTicketsArgsSchema = z.object({
+    client_id: z.number().int().optional()
+        .describe('Filter by a single client ID (int). Use client_ids for multiple.'),
+    client_ids: IntOrIntArray.optional()
+        .describe('Filter by one or more client IDs (int or array of int, serialised comma-separated). Additive to client_id.'),
+    site_id: z.number().int().optional()
+        .describe('Filter by site/location ID'),
+    user_id: z.number().int().optional()
+        .describe('Filter by end-user ID'),
+    agent_id: z.number().int().optional()
+        .describe('Filter by assigned agent ID (single int). Use agent for multiple.'),
+    agent: IntOrIntArray.optional()
+        .describe('Filter by one or more agent IDs (int or array of int, serialised comma-separated). Swagger param: agent (array of int).'),
+    team_id: z.number().int().optional()
+        .describe('Filter by team ID'),
+    tickettype_id: IntOrIntArray.optional()
+        .describe('Filter by ticket type ID(s) (int or array of int, serialised comma-separated).'),
+    status_id: z.number().int().optional()
+        .describe('Filter by status ID'),
+    category_1: IntOrIntArray.optional()
+        .describe('Filter by category-1 ID(s) (int or array of int, serialised comma-separated). Swagger: array of int.'),
+    category_2: IntOrIntArray.optional()
+        .describe('Filter by category-2 ID(s) (int or array of int, serialised comma-separated).'),
+    category_3: IntOrIntArray.optional()
+        .describe('Filter by category-3 ID(s) (int or array of int, serialised comma-separated).'),
+    category_4: IntOrIntArray.optional()
+        .describe('Filter by category-4 ID(s) (int or array of int, serialised comma-separated).'),
+    search: z.string().optional()
+        .describe('Free-text search across summary/details'),
+    open_only: z.boolean().optional()
+        .describe('If true, exclude closed tickets'),
+    date_from: z.string().optional()
+        .describe('ISO 8601 lower bound on dateoccurred'),
+    date_to: z.string().optional()
+        .describe('ISO 8601 upper bound on dateoccurred'),
+    count: z.number().int().min(1).max(100).optional()
+        .describe('Results per page (max 100, default 50)'),
+    page_no: z.number().int().min(1).optional()
+        .describe('Page number (1-indexed)'),
+    format_options: FormatOptionsSchema,
+});
+export const GetTicketArgsSchema = z.object({
+    ticket_id: z.number().int()
+        .describe('HaloPSA ticket ID'),
+    format_options: FormatOptionsSchema,
+});
+export const SearchTicketsArgsSchema = z.object({
+    search: z.string().min(1)
+        .describe('Free-text search term (matches summary and details)'),
+    client_id: z.number().int().optional()
+        .describe('Limit search to a specific client'),
+    open_only: z.boolean().optional()
+        .describe('If true, exclude closed tickets'),
+    count: z.number().int().min(1).max(100).optional()
+        .describe('Results per page (max 100, default 50)'),
+    format_options: FormatOptionsSchema,
+});
+export const CreateTicketArgsSchema = z.object({
+    summary: z.string().min(1)
+        .describe('Ticket summary / title (required)'),
+    tickettype_id: z.number().int()
+        .describe('Ticket type ID — see list_halopsa_tickettypes'),
+    client_id: z.number().int()
+        .describe('Client ID the ticket belongs to'),
+    details_html: z.string().optional()
+        .describe('Sanitized HTML body of the ticket'),
+    category_1: z.string().optional()
+        .describe('Primary category — see list_halopsa_ticket_categories'),
+    priority_id: z.number().int().optional()
+        .describe('Priority ID — see list_halopsa_ticket_priorities'),
+    status_id: z.number().int().optional()
+        .describe('Initial status ID — see list_halopsa_ticket_statuses'),
+    source: z.number().int().optional()
+        .describe('Source enum (tenant-specific integer). Halo auto-sets source=3 (API) when omitted.'),
+    agent_id: z.number().int().optional()
+        .describe('Assigned agent'),
+    team_id: z.number().int().optional()
+        .describe('Assigned team'),
+    site_id: z.number().int().optional()
+        .describe('Site/location'),
+    user_id: z.number().int().optional()
+        .describe('End-user contact'),
+    parent_id: z.number().int().optional()
+        .describe('Parent ticket ID for child/subtask creation. Halo denormalises parent_ticket_type_name and increments the parent child_count on save.'),
+    dateoccurred: z.string().optional()
+        .describe('ISO 8601 datetime of when the issue occurred. Halo defaults to now() when omitted; pass to backdate.'),
+    startdate: z.string().optional()
+        .describe('ISO 8601 datetime for project ticket start date.'),
+    customfields: z.array(CustomFieldInputSchema).optional()
+        .describe('Ticket custom fields'),
+});
+export const UpdateTicketArgsSchema = z.object({
+    ticket_id: z.number().int()
+        .describe('HaloPSA ticket ID to update'),
+    summary: z.string().optional(),
+    details_html: z.string().optional(),
+    tickettype_id: z.number().int().optional()
+        .describe('Change the ticket type in-place. Halo re-categorises via apply_workflow_on_type_change but does NOT swap workflows — the existing workflow continues.'),
+    status_id: z.number().int().optional(),
+    priority_id: z.number().int().optional(),
+    category_1: z.string().optional(),
+    agent_id: z.number().int().optional(),
+    team_id: z.number().int().optional(),
+    site_id: z.number().int().optional(),
+    user_id: z.number().int().optional(),
+    parent_id: z.number().int().optional()
+        .describe('Set or change the parent ticket ID. Halo denormalises parent_ticket_type_name and adjusts parent child_count.'),
+    dateoccurred: z.string().optional()
+        .describe('ISO 8601 datetime of when the issue occurred.'),
+    startdate: z.string().optional()
+        .describe('ISO 8601 datetime for project ticket start date.'),
+    source: z.number().int().optional()
+        .describe('Source enum (tenant-specific integer). Halo auto-sets source=3 (API) when omitted.'),
+    customfields: z.array(CustomFieldInputSchema).optional(),
+});
+export const CloseTicketArgsSchema = z.object({
+    ticket_id: z.number().int()
+        .describe('HaloPSA ticket ID to close'),
+    resolution_note: z.string().optional()
+        .describe('Optional final action note added before status change'),
+});
+export const DeleteTicketArgsSchema = z.object({
+    ticket_id: z.number().int().describe('HaloPSA ticket ID to delete'),
+    reason: z.string().min(5).describe('REQUIRED audit-trail reason. To bypass safety blocks, the reason MUST include the substring "OVERRIDE" (case-sensitive) AND confirm_destructive must be true.'),
+    confirm_destructive: z.boolean().optional().default(false).describe('When safety pre-flight checks would block the delete, set true AND include "OVERRIDE" in `reason` to proceed. Default false.'),
+});
+// =============================================================================
+// Helpers
+// =============================================================================
+const TICKET_COMPACT_FIELDS = [
+    'id', 'summary', 'status_id', 'status_name', 'tickettype_id',
+    'tickettype_name', 'client_id', 'client_name', 'priority_id',
+    'priority_name', 'agent_id', 'agent_name', 'dateoccurred',
+    'lastactiondate',
+];
+/**
+ * Default ticket-list responses to a small allowlist of ticket-relevant
+ * fields. We deliberately pass `format: 'standard'` (NOT `'compact'`)
+ * because `formatter.compactItem()` is asset-oriented and would strip
+ * ticket-only fields like `tickettype_id`, `priority_id`, `agent_name`
+ * even after `filterFields` runs. The `fields` allowlist alone gives
+ * us the size reduction without the asset-shaped collateral damage.
+ */
+function resolveListFormat(input) {
+    const opts = { ...(input || {}) };
+    if (!opts.format) {
+        opts.format = 'standard';
+        opts.fields = opts.fields ?? TICKET_COMPACT_FIELDS;
+    }
+    return opts;
+}
+/**
+ * Halo write endpoints (POST /Tickets, POST /Actions) sometimes return
+ * `[{...}]` and sometimes `{...}` depending on tenant configuration.
+ * Normalize to a single object so handlers and callers don't have to
+ * branch.
+ */
+function unwrapWriteResponse(response) {
+    return Array.isArray(response) ? response[0] : response;
+}
+function unwrapTicketList(response) {
+    if (Array.isArray(response)) {
+        return { tickets: response, record_count: response.length };
+    }
+    return {
+        tickets: response.tickets ?? [],
+        record_count: response.record_count ?? response.tickets?.length ?? 0,
+        page_count: response.page_count,
+    };
+}
+/**
+ * Dynamically resolve a "closed" status id for the current Halo tenant.
+ * Tries `type === 'closed'`, then `complete === true`, then `is_closed`,
+ * then a name-regex fallback. Throws if nothing matches.
+ */
+async function resolveClosedStatusId(client) {
+    const response = await client.getCached('/Status', { count: 500 }, {
+        enabled: true,
+        ttl: TTL.TICKET_STATUSES,
+        keyPrefix: 'ticketstatuses:all',
+    });
+    const items = Array.isArray(response)
+        ? response
+        : (response.statuses ?? []);
+    // Strategy 1: exact name match + type === 0 (standard open-family, non-project
+    // closed state confirmed on the Wilner Tech tenant — Phase 1.3 finding).
+    // Phase 1.3 confirmed this tenant does NOT have `complete` or `is_closed`
+    // fields, so we do NOT use them. The naive /closed|complete/i regex was
+    // picking id=13 "Closed Order" (type=1) over id=9 "Closed" (type=0).
+    const exactClosed = items.filter((s) => s.name === 'Closed' && s.type === 0);
+    if (exactClosed.length === 1) {
+        return exactClosed[0].id;
+    }
+    // Strategy 2: "Completed" + type === 0 fallback.
+    const exactCompleted = items.filter((s) => s.name === 'Completed' && s.type === 0);
+    if (exactCompleted.length === 1) {
+        return exactCompleted[0].id;
+    }
+    throw new Error(`Could not resolve closed-status id — no status matches name === "Closed" && type === 0. ` +
+        `(received ${items.length} statuses; "Closed" matches: ${exactClosed.length}, "Completed" matches: ${exactCompleted.length}) ` +
+        'Pass status_id explicitly via update_halopsa_ticket.');
+}
+// =============================================================================
+// Implementations
+// =============================================================================
+export async function listTickets(client, args) {
+    const params = {};
+    if (args.client_id !== undefined)
+        params.client_id = args.client_id;
+    // client_ids, category_1..4, and agent are "array of int" params — Halo
+    // expects a comma-separated string. A single int is also accepted by Halo
+    // when encoded as a string (empirically confirmed).
+    if (args.client_ids !== undefined)
+        params.client_ids = toCommaList(args.client_ids);
+    if (args.site_id !== undefined)
+        params.site_id = args.site_id;
+    if (args.user_id !== undefined)
+        params.user_id = args.user_id;
+    if (args.agent_id !== undefined)
+        params.agent_id = args.agent_id;
+    if (args.agent !== undefined)
+        params.agent = toCommaList(args.agent);
+    if (args.team_id !== undefined)
+        params.team_id = args.team_id;
+    if (args.tickettype_id !== undefined)
+        params.tickettype_id = toCommaList(args.tickettype_id);
+    if (args.status_id !== undefined)
+        params.status_id = args.status_id;
+    if (args.category_1 !== undefined)
+        params.category_1 = toCommaList(args.category_1);
+    if (args.category_2 !== undefined)
+        params.category_2 = toCommaList(args.category_2);
+    if (args.category_3 !== undefined)
+        params.category_3 = toCommaList(args.category_3);
+    if (args.category_4 !== undefined)
+        params.category_4 = toCommaList(args.category_4);
+    if (args.search !== undefined)
+        params.search = args.search;
+    if (args.open_only !== undefined)
+        params.open_only = args.open_only;
+    if (args.date_from !== undefined)
+        params.date_from = args.date_from;
+    if (args.date_to !== undefined)
+        params.date_to = args.date_to;
+    if (args.count !== undefined)
+        params.count = args.count;
+    if (args.page_no !== undefined)
+        params.page_no = args.page_no;
+    const formatOpts = resolveListFormat(args.format_options);
+    const cacheKey = `tickets:client_${args.client_id ?? 'all'}:status_${args.status_id ?? 'all'}`;
+    const response = await client.getCached('/Tickets', params, {
+        enabled: true,
+        ttl: TTL.TICKET_LIST,
+        keyPrefix: cacheKey,
+    });
+    const { tickets, record_count, page_count } = unwrapTicketList(response);
+    return formatResponse(tickets, formatOpts, { record_count, page_count });
+}
+export async function getTicket(client, args) {
+    const formatOpts = args.format_options || { format: 'detailed' };
+    const response = await client.getCached(`/Tickets/${args.ticket_id}`, { includedetails: true }, {
+        enabled: true,
+        ttl: TTL.TICKET_LIST,
+        keyPrefix: `ticket:${args.ticket_id}`,
+    });
+    return formatResponse(response, formatOpts);
+}
+export async function searchTickets(client, args) {
+    return listTickets(client, {
+        search: args.search,
+        client_id: args.client_id,
+        open_only: args.open_only,
+        count: args.count,
+        format_options: args.format_options,
+    });
+}
+export async function createTicket(client, args) {
+    const payload = {
+        summary: args.summary,
+        tickettype_id: args.tickettype_id,
+        client_id: args.client_id,
+    };
+    if (args.details_html !== undefined)
+        payload.details_html = args.details_html;
+    if (args.category_1 !== undefined)
+        payload.category_1 = args.category_1;
+    if (args.priority_id !== undefined)
+        payload.priority_id = args.priority_id;
+    if (args.status_id !== undefined)
+        payload.status_id = args.status_id;
+    if (args.source !== undefined)
+        payload.source = args.source;
+    if (args.agent_id !== undefined)
+        payload.agent_id = args.agent_id;
+    if (args.team_id !== undefined)
+        payload.team_id = args.team_id;
+    if (args.site_id !== undefined)
+        payload.site_id = args.site_id;
+    if (args.user_id !== undefined)
+        payload.user_id = args.user_id;
+    if (args.parent_id !== undefined)
+        payload.parent_id = args.parent_id;
+    if (args.dateoccurred !== undefined)
+        payload.dateoccurred = args.dateoccurred;
+    if (args.startdate !== undefined)
+        payload.startdate = args.startdate;
+    if (args.customfields !== undefined)
+        payload.customfields = args.customfields;
+    const created = unwrapWriteResponse(await client.post('/Tickets', [payload]));
+    client.invalidateCache('tickets:*');
+    return formatResponse(created, { format: 'standard' });
+}
+export async function updateTicket(client, args) {
+    const partial = {};
+    if (args.summary !== undefined)
+        partial.summary = args.summary;
+    if (args.details_html !== undefined)
+        partial.details_html = args.details_html;
+    if (args.tickettype_id !== undefined)
+        partial.tickettype_id = args.tickettype_id;
+    if (args.status_id !== undefined)
+        partial.status_id = args.status_id;
+    if (args.priority_id !== undefined)
+        partial.priority_id = args.priority_id;
+    if (args.category_1 !== undefined)
+        partial.category_1 = args.category_1;
+    if (args.agent_id !== undefined)
+        partial.agent_id = args.agent_id;
+    if (args.team_id !== undefined)
+        partial.team_id = args.team_id;
+    if (args.site_id !== undefined)
+        partial.site_id = args.site_id;
+    if (args.user_id !== undefined)
+        partial.user_id = args.user_id;
+    if (args.parent_id !== undefined)
+        partial.parent_id = args.parent_id;
+    if (args.dateoccurred !== undefined)
+        partial.dateoccurred = args.dateoccurred;
+    if (args.startdate !== undefined)
+        partial.startdate = args.startdate;
+    if (args.source !== undefined)
+        partial.source = args.source;
+    if (args.customfields !== undefined)
+        partial.customfields = args.customfields;
+    if (Object.keys(partial).length === 0) {
+        return JSON.stringify({
+            error: true,
+            message: 'At least one field must be provided for update',
+        }, null, 2);
+    }
+    // Halo POST /Tickets is REPLACE not PATCH — read-before-write merge to
+    // preserve fields the caller didn't touch (mirrors updateAsset).
+    const existing = await client.get(`/Tickets/${args.ticket_id}`, { includedetails: true });
+    const response = unwrapWriteResponse(await client.post('/Tickets', [{ ...existing, ...partial, id: args.ticket_id }]));
+    client.invalidateCache('tickets:*');
+    client.invalidateCache(`ticket:${args.ticket_id}*`);
+    return formatResponse(response, { format: 'standard' });
+}
+/**
+ * Permanently delete a HaloPSA ticket by ID after running four safety
+ * pre-flight checks:
+ *
+ * 1. Financial — refuses if `timetaken > 0` or `hoursinvoiced > 0` (billable
+ *    history would be destroyed on delete).
+ * 2. Cascade — refuses if `child_count > 0` (children would orphan; Halo
+ *    cascade behavior is undocumented).
+ * 3. Historical — refuses if the ticket is closed or completed. Uses a
+ *    tenant-portable dual-check: primary `hasbeenclosed === true` (Halo
+ *    boolean); secondary fetches `/Status` (cached 1h) and matches against
+ *    known closed-flavour names (Closed, Closed Order, Closed Item, Completed).
+ * 4. Authorship — refuses unless `who === 'claude_mcp'` (prevents accidental
+ *    deletion of human-created tickets).
+ *
+ * OVERRIDE mechanism: when violations exist, pass `confirm_destructive: true`
+ * AND include the substring `"OVERRIDE"` (case-sensitive) in `reason` to
+ * bypass all checks and proceed with the DELETE.
+ *
+ * Return shapes:
+ * - `{ already_absent: true, deleted_id }` — 404 on GET (idempotent).
+ * - `{ deleted: false, refused: true, violations, remediation }` — safety block.
+ * - `{ deleted: true, ticket_id, reason, override_used, safety_violations_bypassed? }` — success.
+ */
+export async function deleteTicket(client, args) {
+    // Step 1: Fetch the ticket. 404 is idempotent — caller may be retrying.
+    let ticket;
+    try {
+        ticket = await client.get(`/Tickets/${args.ticket_id}`, { includedetails: true });
+    }
+    catch (error) {
+        const status = error?.response?.status;
+        if (status === 404) {
+            return JSON.stringify({ already_absent: true, deleted_id: args.ticket_id }, null, 2);
+        }
+        throw error;
+    }
+    // Step 2: Accumulate ALL violations (no short-circuit).
+    const violations = [];
+    const timetaken = ticket.timetaken ?? 0;
+    const hoursinvoiced = ticket.hoursinvoiced ?? 0;
+    if (timetaken > 0 || hoursinvoiced > 0) {
+        violations.push(`financial: timetaken=${timetaken}, hoursinvoiced=${hoursinvoiced} — billable history would be destroyed`);
+    }
+    const childCount = ticket.child_count ?? 0;
+    if (childCount > 0) {
+        violations.push(`cascade: child_count=${childCount} — children would orphan (Halo cascade behavior undocumented)`);
+    }
+    // Dynamic closed-status check: tenant-portable, does not rely on
+    // hardcoded IDs. Primary path uses `hasbeenclosed` (Halo-derived
+    // boolean). Secondary path fetches /Status (cached 1h) and matches on
+    // known closed-flavour names. Falls back to name-set-only when
+    // `hasbeenclosed` is absent from the response.
+    const statusId = ticket.status_id ?? 0;
+    let isClosedOrCompleted = false;
+    if (ticket.hasbeenclosed === true) {
+        isClosedOrCompleted = true;
+    }
+    else if (statusId > 0) {
+        // Secondary: fetch the status list, build the set of closed-flavour IDs.
+        const statusResponse = await client.getCached('/Status', { count: 500 }, {
+            enabled: true,
+            ttl: TTL.TICKET_STATUSES,
+            keyPrefix: 'ticketstatuses:all',
+        });
+        const statusItems = Array.isArray(statusResponse)
+            ? statusResponse
+            : (statusResponse.statuses ?? []);
+        const closedNames = new Set(['Closed', 'Closed Order', 'Closed Item', 'Completed']);
+        const closedStatusIdSet = new Set(statusItems
+            .filter((s) => closedNames.has(s.name))
+            .map((s) => s.id));
+        if (closedStatusIdSet.has(statusId)) {
+            isClosedOrCompleted = true;
+        }
+    }
+    if (isClosedOrCompleted) {
+        violations.push(`historical: ticket is in closed/completed state (status_id=${statusId}, hasbeenclosed=${ticket.hasbeenclosed ?? false})`);
+    }
+    const who = ticket.who ?? '';
+    if (who !== 'claude_mcp') {
+        violations.push(`authorship: ticket created by '${who}', not API smoke harness`);
+    }
+    // Step 3: Decision matrix.
+    if (violations.length > 0) {
+        const overrideProvided = args.confirm_destructive === true && args.reason.includes('OVERRIDE');
+        if (!overrideProvided) {
+            return JSON.stringify({
+                deleted: false,
+                refused: true,
+                ticket_id: args.ticket_id,
+                violations,
+                remediation: "Pass confirm_destructive: true AND include 'OVERRIDE' (case-sensitive) in the reason to proceed.",
+            }, null, 2);
+        }
+        // Override provided — fall through to DELETE and record it.
+    }
+    // Step 4: Execute DELETE with reason as URL-encoded query param.
+    const endpoint = `/Tickets/${args.ticket_id}?reason=${encodeURIComponent(args.reason)}`;
+    await client.delete(endpoint);
+    // Step 5: Cache invalidation.
+    client.invalidateCache('tickets:*');
+    client.invalidateCache('ticket-actions:*');
+    // Step 6: Return structured success.
+    const overrideUsed = violations.length > 0;
+    const result = {
+        deleted: true,
+        ticket_id: args.ticket_id,
+        reason: args.reason,
+        override_used: overrideUsed,
+    };
+    if (overrideUsed) {
+        result['safety_violations_bypassed'] = violations;
+    }
+    return JSON.stringify(result, null, 2);
+}
+export async function closeTicket(client, args) {
+    // If a resolution note was supplied, post it as a final action first so
+    // the close-out is auditable.
+    if (args.resolution_note) {
+        await client.post('/Actions', [{
+                ticket_id: args.ticket_id,
+                note: args.resolution_note,
+            }]);
+        client.invalidateCache(`ticket-actions:${args.ticket_id}*`);
+    }
+    const closedStatusId = await resolveClosedStatusId(client);
+    return updateTicket(client, {
+        ticket_id: args.ticket_id,
+        status_id: closedStatusId,
+    });
+}
+// =============================================================================
+// Tool Definitions
+// =============================================================================
+export const listTicketsTool = {
+    name: 'list_halopsa_tickets',
+    description: 'List HaloPSA tickets with extensive filtering (client/site/user/agent/team/type/status/category/search/date-range/open-only). Compact response by default — excludes details_html and customfields[]. Cached 1min.',
+    schema: ListTicketsArgsSchema,
+    handler: listTickets,
+};
+export const getTicketTool = {
+    name: 'get_halopsa_ticket',
+    description: 'Get a single HaloPSA ticket by ID with full details (includes details_html and customfields[]). Cached 1min.',
+    schema: GetTicketArgsSchema,
+    handler: getTicket,
+};
+export const searchTicketsTool = {
+    name: 'search_halopsa_tickets',
+    description: 'Free-text search across HaloPSA ticket summaries and details. Convenience wrapper on list_halopsa_tickets.',
+    schema: SearchTicketsArgsSchema,
+    handler: searchTickets,
+};
+export const createTicketTool = {
+    name: 'create_halopsa_ticket',
+    description: 'Create a new HaloPSA ticket. Required: summary, tickettype_id, client_id. Body is sent as POST /Tickets with array wrapper [{ ... }] (HaloPSA convention). Invalidates ticket cache.',
+    schema: CreateTicketArgsSchema,
+    handler: createTicket,
+};
+export const updateTicketTool = {
+    name: 'update_halopsa_ticket',
+    description: 'Update an existing HaloPSA ticket. Performs read-before-write merge (Halo POST is REPLACE not PATCH). Update by explicit id only — no force/dedup flags (tickets are append-only events). Invalidates ticket cache.',
+    schema: UpdateTicketArgsSchema,
+    handler: updateTicket,
+};
+export const closeTicketTool = {
+    name: 'close_halopsa_ticket',
+    description: 'Close a HaloPSA ticket. Resolves the closed-status id dynamically via /Status (cached). Optionally posts a resolution note as a final action before status change.',
+    schema: CloseTicketArgsSchema,
+    handler: closeTicket,
+};
+export const deleteTicketTool = {
+    name: 'delete_halopsa_ticket',
+    description: 'Permanently delete a HaloPSA ticket by ID. Runs four safety checks before deleting (financial, cascade, historical, authorship). Returns a refusal with violations list if any check fails; pass confirm_destructive: true AND include "OVERRIDE" in reason to bypass. 404 on GET returns already_absent: true (idempotent). Invalidates ticket and ticket_actions caches.',
+    schema: DeleteTicketArgsSchema,
+    handler: deleteTicket,
+};
+//# sourceMappingURL=tickets.js.map

package/dist/tools/tickets.js.map

@@ -0,0 +1 @@
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