@wilnertech/halopsa-mcp-server 1.0.1 → 1.1.0

package/dist/tools/users.d.ts

@@ -21,78 +21,30 @@ export declare const ListUsersArgsSchema: z.ZodObject<{
     includeactive: z.ZodOptional<z.ZodBoolean>;
     includeinactive: z.ZodOptional<z.ZodBoolean>;
     format_options: z.ZodOptional<z.ZodObject<{
-        format: z.ZodOptional<z.ZodEnum<["compact", "standard", "detailed"]>>;
-        fields: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
         omit_empty: z.ZodOptional<z.ZodBoolean>;
-    }, "strip", z.ZodTypeAny, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }>>;
-}, "strip", z.ZodTypeAny, {
-    client_id?: number | undefined;
-    count?: number | undefined;
-    page_no?: number | undefined;
-    site_id?: number | undefined;
-    search?: string | undefined;
-    includeactive?: boolean | undefined;
-    includeinactive?: boolean | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}, {
-    client_id?: number | undefined;
-    count?: number | undefined;
-    page_no?: number | undefined;
-    site_id?: number | undefined;
-    search?: string | undefined;
-    includeactive?: boolean | undefined;
-    includeinactive?: boolean | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
 /**
  * Get single user schema
  */
 export declare const GetUserArgsSchema: z.ZodObject<{
     user_id: z.ZodNumber;
     format_options: z.ZodOptional<z.ZodObject<{
-        format: z.ZodOptional<z.ZodEnum<["compact", "standard", "detailed"]>>;
-        fields: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
         omit_empty: z.ZodOptional<z.ZodBoolean>;
-    }, "strip", z.ZodTypeAny, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }>>;
-}, "strip", z.ZodTypeAny, {
-    user_id: number;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}, {
-    user_id: number;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
 /**
  * Search users by email schema
  */
@@ -100,35 +52,15 @@ export declare const SearchUsersByEmailArgsSchema: z.ZodObject<{
     email: z.ZodString;
     client_id: z.ZodOptional<z.ZodNumber>;
     format_options: z.ZodOptional<z.ZodObject<{
-        format: z.ZodOptional<z.ZodEnum<["compact", "standard", "detailed"]>>;
-        fields: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
         omit_empty: z.ZodOptional<z.ZodBoolean>;
-    }, "strip", z.ZodTypeAny, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }>>;
-}, "strip", z.ZodTypeAny, {
-    email: string;
-    client_id?: number | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}, {
-    email: string;
-    client_id?: number | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
 /**
  * Create user schema
  */
@@ -138,40 +70,13 @@ export declare const CreateUserArgsSchema: z.ZodObject<{
     name: z.ZodString;
     emailaddress: z.ZodOptional<z.ZodString>;
     username: z.ZodOptional<z.ZodString>;
+    phonenumber: z.ZodOptional<z.ZodString>;
     inactive: z.ZodOptional<z.ZodBoolean>;
     user_customfields: z.ZodOptional<z.ZodArray<z.ZodObject<{
         id: z.ZodNumber;
         value: z.ZodString;
-    }, "strip", z.ZodTypeAny, {
-        value: string;
-        id: number;
-    }, {
-        value: string;
-        id: number;
-    }>, "many">>;
-}, "strip", z.ZodTypeAny, {
-    client_id: number;
-    name: string;
-    inactive?: boolean | undefined;
-    emailaddress?: string | undefined;
-    site_id?: number | undefined;
-    username?: string | undefined;
-    user_customfields?: {
-        value: string;
-        id: number;
-    }[] | undefined;
-}, {
-    client_id: number;
-    name: string;
-    inactive?: boolean | undefined;
-    emailaddress?: string | undefined;
-    site_id?: number | undefined;
-    username?: string | undefined;
-    user_customfields?: {
-        value: string;
-        id: number;
-    }[] | undefined;
-}>;
+    }, z.core.$strip>>>;
+}, z.core.$strip>;
 /**
  * Update user schema
  */
@@ -181,40 +86,13 @@ export declare const UpdateUserArgsSchema: z.ZodObject<{
     name: z.ZodOptional<z.ZodString>;
     emailaddress: z.ZodOptional<z.ZodString>;
     username: z.ZodOptional<z.ZodString>;
+    phonenumber: z.ZodOptional<z.ZodString>;
     inactive: z.ZodOptional<z.ZodBoolean>;
     user_customfields: z.ZodOptional<z.ZodArray<z.ZodObject<{
         id: z.ZodNumber;
         value: z.ZodString;
-    }, "strip", z.ZodTypeAny, {
-        value: string;
-        id: number;
-    }, {
-        value: string;
-        id: number;
-    }>, "many">>;
-}, "strip", z.ZodTypeAny, {
-    user_id: number;
-    name?: string | undefined;
-    inactive?: boolean | undefined;
-    emailaddress?: string | undefined;
-    site_id?: number | undefined;
-    username?: string | undefined;
-    user_customfields?: {
-        value: string;
-        id: number;
-    }[] | undefined;
-}, {
-    user_id: number;
-    name?: string | undefined;
-    inactive?: boolean | undefined;
-    emailaddress?: string | undefined;
-    site_id?: number | undefined;
-    username?: string | undefined;
-    user_customfields?: {
-        value: string;
-        id: number;
-    }[] | undefined;
-}>;
+    }, z.core.$strip>>>;
+}, z.core.$strip>;
 /**
  * Find user match schema (deduplication)
  */
@@ -223,50 +101,22 @@ export declare const FindUserMatchArgsSchema: z.ZodObject<{
     upn: z.ZodOptional<z.ZodString>;
     username: z.ZodOptional<z.ZodString>;
     client_id: z.ZodNumber;
-}, "strip", z.ZodTypeAny, {
-    client_id: number;
-    email?: string | undefined;
-    username?: string | undefined;
-    upn?: string | undefined;
-}, {
-    client_id: number;
-    email?: string | undefined;
-    username?: string | undefined;
-    upn?: string | undefined;
-}>;
+}, z.core.$strip>;
 /**
  * Scan user duplicates schema
  */
 export declare const ScanUserDuplicatesArgsSchema: z.ZodObject<{
     client_id: z.ZodOptional<z.ZodNumber>;
     format_options: z.ZodOptional<z.ZodObject<{
-        format: z.ZodOptional<z.ZodEnum<["compact", "standard", "detailed"]>>;
-        fields: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
         omit_empty: z.ZodOptional<z.ZodBoolean>;
-    }, "strip", z.ZodTypeAny, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }, {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    }>>;
-}, "strip", z.ZodTypeAny, {
-    client_id?: number | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}, {
-    client_id?: number | undefined;
-    format_options?: {
-        format?: "compact" | "standard" | "detailed" | undefined;
-        fields?: string[] | undefined;
-        omit_empty?: boolean | undefined;
-    } | undefined;
-}>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
 /**
  * List users with optional filtering and token optimization
  * Uses 1-minute cache TTL (billing-critical data)
@@ -288,7 +138,10 @@ export declare function searchUsersByEmail(client: HaloPSAAPIClient, args: z.inf
 export declare function createUser(client: HaloPSAAPIClient, args: z.infer<typeof CreateUserArgsSchema>): Promise<string>;
 /**
  * Update an existing user
- * Invalidates user cache on success
+ * Performs a read-before-write merge: fetches the current record first and
+ * spreads it under the partial update, because HaloPSA's update is REPLACE
+ * (not PATCH) — any field omitted from the POST body gets cleared server-side.
+ * Invalidates user cache on success.
  */
 export declare function updateUser(client: HaloPSAAPIClient, args: z.infer<typeof UpdateUserArgsSchema>): Promise<string>;
 /**

package/dist/tools/users.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"users.d.ts","sourceRoot":"","sources":["../../src/tools/users.ts"],"names":[],"mappings":"AAAA;;;;;;;GAOG;AAEH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AACxB,OAAO,KAAK,EAAE,gBAAgB,EAAE,MAAM,kBAAkB,CAAC;AACzD,OAAO,KAAK,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAavD;;GAEG;AACH,eAAO,MAAM,mBAAmB;;;;;;;;;;;;;;;;;iBAgB9B,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,iBAAiB;;;;;;;;;;;iBAI5B,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,4BAA4B;;;;;;;;;;;;iBAMvC,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,oBAAoB;;;;;;;;;;;;iBAoB/B,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,oBAAoB;;;;;;;;;;;;iBAoB/B,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,uBAAuB;;;;;iBASlC,CAAC;AAEH;;GAEG;AACH,eAAO,MAAM,4BAA4B;;;;;;;;;;;iBAIvC,CAAC;AAMH;;;GAGG;AACH,wBAAsB,SAAS,CAC7B,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,mBAAmB,CAAC,GACxC,OAAO,CAAC,MAAM,CAAC,CA8CjB;AAED;;GAEG;AACH,wBAAsB,OAAO,CAC3B,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,iBAAiB,CAAC,GACtC,OAAO,CAAC,MAAM,CAAC,CAQjB;AAED;;;GAGG;AACH,wBAAsB,kBAAkB,CACtC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,4BAA4B,CAAC,GACjD,OAAO,CAAC,MAAM,CAAC,CA+CjB;AAED;;;GAGG;AACH,wBAAsB,UAAU,CAC9B,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,oBAAoB,CAAC,GACzC,OAAO,CAAC,MAAM,CAAC,CAoCjB;AAED;;;;;;GAMG;AACH,wBAAsB,UAAU,CAC9B,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,oBAAoB,CAAC,GACzC,OAAO,CAAC,MAAM,CAAC,CAiDjB;AAED;;;;;;;;;GASG;AACH,wBAAsB,aAAa,CACjC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,uBAAuB,CAAC,GAC5C,OAAO,CAAC,MAAM,CAAC,CAqFjB;AAED;;;GAGG;AACH,wBAAsB,kBAAkB,CACtC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,4BAA4B,CAAC,GACjD,OAAO,CAAC,MAAM,CAAC,CAiHjB;AAMD,eAAO,MAAM,aAAa,EAAE,iBAK3B,CAAC;AAEF,eAAO,MAAM,WAAW,EAAE,iBAKzB,CAAC;AAEF,eAAO,MAAM,sBAAsB,EAAE,iBAKpC,CAAC;AAEF,eAAO,MAAM,cAAc,EAAE,iBAK5B,CAAC;AAEF,eAAO,MAAM,cAAc,EAAE,iBAK5B,CAAC;AAEF,eAAO,MAAM,iBAAiB,EAAE,iBAK/B,CAAC;AAEF,eAAO,MAAM,sBAAsB,EAAE,iBAKpC,CAAC"}

package/dist/tools/users.js

@@ -65,6 +65,8 @@ export const CreateUserArgsSchema = z.object({
         .describe('Email address (PRIMARY deduplication field)'),
     username: z.string().optional()
         .describe('Windows username'),
+    phonenumber: z.string().optional()
+        .describe('Phone number (some HaloPSA tenants require this on create)'),
     inactive: z.boolean().optional()
         .describe('Inactive status (false=Active, counts for billing)'),
     user_customfields: z.array(z.object({
@@ -87,6 +89,8 @@ export const UpdateUserArgsSchema = z.object({
         .describe('Email address'),
     username: z.string().optional()
         .describe('Windows username'),
+    phonenumber: z.string().optional()
+        .describe('Phone number (some HaloPSA tenants require this on create)'),
     inactive: z.boolean().optional()
         .describe('Inactive status'),
     user_customfields: z.array(z.object({
@@ -223,13 +227,16 @@ export async function createUser(client, args) {
     if (args.username !== undefined) {
         userData.username = args.username;
     }
+    if (args.phonenumber !== undefined) {
+        userData.phonenumber = args.phonenumber;
+    }
     if (args.inactive !== undefined) {
         userData.inactive = args.inactive;
     }
     if (args.user_customfields !== undefined) {
         userData.user_customfields = args.user_customfields;
     }
-    const response = await client.post('/Users', userData);
+    const response = await client.post('/Users', [userData]);
     // Invalidate user caches
     client.invalidateCache(`users:client_${args.client_id}*`);
     client.invalidateCache('users:client_all*');
@@ -237,7 +244,10 @@ export async function createUser(client, args) {
 }
 /**
  * Update an existing user
- * Invalidates user cache on success
+ * Performs a read-before-write merge: fetches the current record first and
+ * spreads it under the partial update, because HaloPSA's update is REPLACE
+ * (not PATCH) — any field omitted from the POST body gets cleared server-side.
+ * Invalidates user cache on success.
  */
 export async function updateUser(client, args) {
     const userData = {};
@@ -254,6 +264,9 @@ export async function updateUser(client, args) {
     if (args.username !== undefined) {
         userData.username = args.username;
     }
+    if (args.phonenumber !== undefined) {
+        userData.phonenumber = args.phonenumber;
+    }
     if (args.inactive !== undefined) {
         userData.inactive = args.inactive;
     }
@@ -266,8 +279,13 @@ export async function updateUser(client, args) {
             message: 'At least one field must be provided for update',
         }, null, 2);
     }
-    // HaloPSA uses POST for updates
-    const response = await client.post(`/Users/${args.user_id}`, userData);
+    // Fetch current record to preserve fields not being updated.
+    // HaloPSA update is REPLACE, not PATCH — omitted fields get cleared.
+    // Use uncached get so we don't echo back a stale copy of soon-to-be-overwritten data.
+    const existing = await client.get(`/Users/${args.user_id}`);
+    // HaloPSA uses POST to the collection endpoint for updates (id in body).
+    // Spread order: existing base, then partial update, then id last so it wins.
+    const response = await client.post('/Users', [{ ...existing, ...userData, id: args.user_id }]);
     // Invalidate user caches
     client.invalidateCache('users:*');
     return formatResponse(response, { format: 'detailed' });
@@ -308,7 +326,7 @@ export async function findUserMatch(client, args) {
         if (emailMatch) {
             return JSON.stringify({
                 match: emailMatch,
-                confidence: ConfidenceThresholds.USER_EMAIL_EXACT,
+                confidence: Math.round(ConfidenceThresholds.USER_EMAIL_EXACT * 100),
                 matchField: 'email (exact)',
                 action: 'Update',
             }, null, 2);
@@ -323,7 +341,7 @@ export async function findUserMatch(client, args) {
         if (upnMatch) {
             return JSON.stringify({
                 match: upnMatch,
-                confidence: ConfidenceThresholds.USER_UPN_MATCH,
+                confidence: Math.round(ConfidenceThresholds.USER_UPN_MATCH * 100),
                 matchField: 'upn (Entra)',
                 action: 'Update',
             }, null, 2);
@@ -335,7 +353,7 @@ export async function findUserMatch(client, args) {
         if (usernameMatch) {
             return JSON.stringify({
                 match: usernameMatch,
-                confidence: ConfidenceThresholds.USER_USERNAME_ONLY,
+                confidence: Math.round(ConfidenceThresholds.USER_USERNAME_ONLY * 100),
                 matchField: 'username (no email match)',
                 action: 'ManualReview',
                 warning: 'Username match found but email does not match. Manual review required.',

package/dist/tools/users.js.map

@@ -1 +1 @@
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package/dist/types/tickets.d.ts

@@ -0,0 +1,193 @@
+/**
+ * TypeScript type definitions for HaloPSA ticket-domain objects.
+ *
+ * Shapes here are derived from the Phase 0 probe results captured during
+ * the Tier 1 ticket-tools rollout. Optional fields are explicitly marked
+ * because Halo omits them from list responses and only populates them on
+ * /Tickets/{id}?includedetails=true.
+ *
+ * `source` is intentionally typed as `number` (not a string-literal union)
+ * because Halo's "API" enum value is a tenant-configurable integer that
+ * differs across installs — pinning it would make the type tenant-specific.
+ */
+import type { HaloPSACustomField } from './halopsa.js';
+/**
+ * Ticket — a Halo work item (incident, request, change, etc.).
+ *
+ * `details_html` is the sanitized HTML body of the ticket and can be
+ * 50KB+. Consumers must NOT include it in compact responses.
+ */
+export interface HaloPSATicket {
+    id: number;
+    summary: string;
+    details_html?: string;
+    tickettype_id: number;
+    tickettype_name?: string;
+    status_id: number;
+    status_name?: string;
+    priority_id?: number;
+    priority_name?: string;
+    category_1?: string;
+    category_2?: string;
+    category_3?: string;
+    category_4?: string;
+    client_id: number;
+    client_name?: string;
+    site_id?: number;
+    site_name?: string;
+    user_id?: number;
+    user_name?: string;
+    agent_id?: number;
+    agent_name?: string;
+    team_id?: number;
+    team?: string;
+    source?: number;
+    dateoccurred?: string;
+    lastactiondate?: string;
+    deadlinedate?: string;
+    customfields?: HaloPSACustomField[];
+    sla?: HaloPSATicketSla;
+}
+/**
+ * SLA snapshot embedded on a ticket detail response.
+ */
+export interface HaloPSATicketSla {
+    id?: number;
+    name?: string;
+    responseremaining?: number;
+    resolveremaining?: number;
+    isbreach?: boolean;
+}
+/**
+ * Ticket Action — a journal entry on a ticket (note, email reply, status
+ * change, etc.). Created via POST /api/Actions with an array body.
+ */
+export interface HaloPSATicketAction {
+    id: number;
+    ticket_id: number;
+    who?: string;
+    who_agentid?: number;
+    who_userid?: number;
+    datetime: string;
+    outcome?: string;
+    outcome_id?: number;
+    note?: string;
+    note_html?: string;
+    email_reply?: boolean;
+    hiddenfromuser?: boolean;
+}
+/**
+ * Ticket Type — reference data describing the kind of ticket
+ * (Incident, Service Request, Change, Project, etc.).
+ */
+export interface HaloPSATicketType {
+    id: number;
+    name: string;
+    use?: string;
+    default_priority_id?: number;
+    default_status_id?: number;
+}
+/**
+ * Ticket Status — workflow state. The `type` field discriminates state
+ * categories. Per the Tier 1 Phase 0 probe against the Wilner Tech
+ * tenant, `type` is a numeric enum (e.g., `0` = open, with closed states
+ * carrying a different value) and not a string. Older Halo docs describe
+ * it as a string discriminator (`'open' | 'closed' | ...`) — consumers
+ * accept both forms via `closeTicketTool`'s multi-strategy resolver.
+ */
+export interface HaloPSATicketStatus {
+    id: number;
+    name: string;
+    type?: string | number;
+    complete?: boolean;
+    is_closed?: boolean;
+    sequence?: number;
+}
+/**
+ * Ticket Priority — raw shape returned by GET /Priority.
+ *
+ * Empirically verified (2026-05-11): `id` is a GUID string (per-SLA record
+ * identifier), NOT the integer used in Faults.priority_id. The integer field
+ * is `priorityid` (1-4). There are 12 records = 3 SLAs x 4 priority levels,
+ * so names like "Critical" appear three times — once per SLA assignment.
+ */
+export interface HaloPSATicketPriority {
+    /** GUID string — uniquely identifies this priority+SLA combination. */
+    id: string;
+    /** Integer 1-4 — the value that maps to Faults.priority_id on ticket creates. */
+    priorityid: number;
+    name: string;
+    slaid?: number;
+    fixtime?: number;
+    fixunits?: string;
+    responsetime?: number;
+    responseunits?: string;
+    colour?: string;
+    firstresponsetime?: number;
+    firstresponseunits?: string;
+}
+/**
+ * Normalized priority shape returned by list_halopsa_ticket_priorities.
+ * The raw `id` GUID is renamed to `sla_priority_id` to avoid caller confusion;
+ * the integer `priorityid` is promoted to `id` (the value for Faults.priority_id).
+ */
+export interface HaloPSATicketPriorityNormalized {
+    /** Integer priority value — pass this as priority_id on ticket creates. */
+    id: number;
+    name: string;
+    /** GUID that uniquely identifies this priority+SLA combination. */
+    sla_priority_id: string;
+    slaid?: number;
+    fixtime?: number;
+    fixunits?: string;
+    responsetime?: number;
+    responseunits?: string;
+    colour?: string;
+    firstresponsetime?: number;
+    firstresponseunits?: string;
+}
+/**
+ * Ticket Category — used for category_1..category_4 fields on tickets.
+ * Halo's `/Category` endpoint returns a flat list keyed by category level.
+ */
+export interface HaloPSATicketCategory {
+    id: number;
+    value: string;
+    type_id?: number;
+    parent_id?: number;
+}
+/**
+ * Wrapped list responses from Halo. Endpoints return either bare arrays
+ * or `{ <plural>: [...], record_count }` depending on the endpoint and
+ * tenant configuration — call sites must handle both shapes.
+ */
+export interface HaloPSATicketListResponse {
+    tickets: HaloPSATicket[];
+    record_count: number;
+    page_count?: number;
+}
+export interface HaloPSATicketActionListResponse {
+    actions: HaloPSATicketAction[];
+    record_count: number;
+}
+export interface HaloPSATicketTypeListResponse {
+    tickettypes: HaloPSATicketType[];
+    record_count: number;
+}
+export interface HaloPSATicketStatusListResponse {
+    statuses: HaloPSATicketStatus[];
+    record_count: number;
+}
+export interface HaloPSATicketPriorityListResponse {
+    priorities: HaloPSATicketPriority[];
+    record_count: number;
+}
+export interface HaloPSATicketPriorityNormalizedListResponse {
+    priorities: HaloPSATicketPriorityNormalized[];
+    record_count: number;
+}
+export interface HaloPSATicketCategoryListResponse {
+    categories: HaloPSATicketCategory[];
+    record_count: number;
+}
+//# sourceMappingURL=tickets.d.ts.map