@wildix/wilma-copilot-client 1.0.2

package/dist-types/models/models_0.d.ts

@@ -0,0 +1,2808 @@
+import type { DocumentType as __DocumentType } from "@smithy/types";
+import type { ActorType, AssetContentType, AssetIcon, AssetSeverity, AssetType, AutomationHandlerType, AutomationOutputMode, ContextualKnowledgeMode, ContextualKnowledgeSource, CopilotChannel, CopilotVariableMode, CopilotVisibility, EvaluationWindow, IntentTextMatchMode, ProfileResourceType, ProfileStatus, SmartActionHandoverVariant, SmartActionResultMode } from "./enums";
+/**
+ * Who performed an action: an interactive user, an API key or an internal service.
+ * @public
+ */
+export interface Actor {
+    type: ActorType;
+    /**
+     * User id, API key id or service name, depending on the actor type.
+     * @public
+     */
+    id: string;
+    /**
+     * Human readable name of the actor at the time of the action.
+     * @public
+     */
+    name?: string | undefined;
+}
+/**
+ * Binds an input variable of an agent or tool invocation to a value or a fill strategy.
+ * @public
+ */
+export interface CopilotVariableBinding {
+    name: string;
+    /**
+     * Declared value type, e.g. 'string' or 'number'.
+     * @public
+     */
+    type?: string | undefined;
+    optional?: boolean | undefined;
+    variant: CopilotVariableMode;
+    /**
+     * Guidance for the model when variant is `guided`.
+     * @public
+     */
+    description?: string | undefined;
+    /**
+     * Fixed value when variant is `predefined`. Supports handlebars against the session state, e.g. '\{\{call.remotePhone\}\}'.
+     * @public
+     */
+    value?: string | undefined;
+}
+/**
+ * Runs a Wilma agent and optionally shows its generated content to the agent.
+ * @public
+ */
+export interface AgentAutomationHandler {
+    agentId: string;
+    /**
+     * Prompt handed to the agent; the live conversation context is added automatically.
+     * @public
+     */
+    prompt?: string | undefined;
+    /**
+     * Where the automation's result is delivered.
+     * @public
+     */
+    outputMode?: AutomationOutputMode | undefined;
+    parameters?: CopilotVariableBinding[] | undefined;
+}
+/**
+ * Card content generated on demand by an agent.
+ * @public
+ */
+export interface CardAgentContent {
+    agentId: string;
+    /**
+     * Variables passed to the agent when generating the card.
+     * @public
+     */
+    variables?: CopilotVariableBinding[] | undefined;
+}
+/**
+ * Static markdown card content.
+ * @public
+ */
+export interface CardStaticContent {
+    markdown?: string | undefined;
+}
+/**
+ * How a card's body is produced. Exactly one member is set.
+ * @public
+ */
+export type CardContent = CardContent.AgentMember | CardContent.StaticMember | CardContent.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace CardContent {
+    /**
+     * Static markdown card content.
+     * @public
+     */
+    interface StaticMember {
+        static: CardStaticContent;
+        agent?: never;
+        $unknown?: never;
+    }
+    /**
+     * Card content generated on demand by an agent.
+     * @public
+     */
+    interface AgentMember {
+        static?: never;
+        agent: CardAgentContent;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        static?: never;
+        agent?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        static: (value: CardStaticContent) => T;
+        agent: (value: CardAgentContent) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * An informational card: title, markdown body and optional dynamic content.
+ * @public
+ */
+export interface AssetCard {
+    /**
+     * How a card's body is produced. Exactly one member is set.
+     * @public
+     */
+    content?: CardContent | undefined;
+}
+/**
+ * A knowledge answer with its supporting sources.
+ * @public
+ */
+export interface AssetKnowledge {
+    summary?: string | undefined;
+    sources?: string | undefined;
+}
+/**
+ * The playbook is completed manually by the agent.
+ * @public
+ */
+export interface PlaybookManualCompletion {
+    allowAgentMarkComplete: boolean;
+}
+/**
+ * The playbook is completed automatically when the model judges its goal met.
+ * @public
+ */
+export interface PlaybookSemanticCompletion {
+    description: string;
+    examples?: string[] | undefined;
+}
+/**
+ * How a playbook is judged complete. Exactly one member is set.
+ * @public
+ */
+export type PlaybookCompletionCriteria = PlaybookCompletionCriteria.ManualMember | PlaybookCompletionCriteria.SemanticMember | PlaybookCompletionCriteria.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace PlaybookCompletionCriteria {
+    /**
+     * The playbook is completed manually by the agent.
+     * @public
+     */
+    interface ManualMember {
+        manual: PlaybookManualCompletion;
+        semantic?: never;
+        $unknown?: never;
+    }
+    /**
+     * The playbook is completed automatically when the model judges its goal met.
+     * @public
+     */
+    interface SemanticMember {
+        manual?: never;
+        semantic: PlaybookSemanticCompletion;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        manual?: never;
+        semantic?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        manual: (value: PlaybookManualCompletion) => T;
+        semantic: (value: PlaybookSemanticCompletion) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * @public
+ */
+export interface PlaybookStep {
+    id: string;
+    title: string;
+    markdown?: string | undefined;
+    /**
+     * Whether the step must be completed.
+     * @public
+     */
+    required?: boolean | undefined;
+    /**
+     * Whether the system marks the step complete automatically from the transcript.
+     * @public
+     */
+    autoComplete?: boolean | undefined;
+    /**
+     * Instructions the model follows to decide the step is complete, when autoComplete is set.
+     * @public
+     */
+    autoCompleteInstructions?: string | undefined;
+}
+/**
+ * A step-by-step playbook for the agent to follow.
+ * @public
+ */
+export interface AssetPlaybook {
+    goal?: string | undefined;
+    steps?: PlaybookStep[] | undefined;
+    /**
+     * How a playbook is judged complete. Exactly one member is set.
+     * @public
+     */
+    completionCriteria?: PlaybookCompletionCriteria | undefined;
+}
+/**
+ * Hands the live chat over to an agent or service. Chats only.
+ * @public
+ */
+export interface SmartActionHandover {
+    /**
+     * Target of a chat handover smart action.
+     * @public
+     */
+    handoverVariant: SmartActionHandoverVariant;
+    /**
+     * Wilma agent to hand over to when handoverVariant is `agent`.
+     * @public
+     */
+    assignee?: string | undefined;
+    /**
+     * x-bees service to hand over to when handoverVariant is `service`.
+     * @public
+     */
+    service?: string | undefined;
+}
+/**
+ * Opens a URL for the agent.
+ * @public
+ */
+export interface SmartActionOpenUrl {
+    url: string;
+    openInNewTab?: boolean | undefined;
+}
+/**
+ * Runs a Wilma agent.
+ * @public
+ */
+export interface SmartActionRunAgent {
+    agentId: string;
+    variables?: CopilotVariableBinding[] | undefined;
+    /**
+     * Where a smart action's result is delivered.
+     * @public
+     */
+    resultMode: SmartActionResultMode;
+    /**
+     * Ask the agent to confirm before running. Defaults to false.
+     * @public
+     */
+    requireConfirmation?: boolean | undefined;
+}
+/**
+ * Runs a shared tool.
+ * @public
+ */
+export interface SmartActionRunTool {
+    /**
+     * Unique identifier of the tool using nanoid format
+     * @public
+     */
+    toolId: string;
+    variables?: CopilotVariableBinding[] | undefined;
+    /**
+     * Where a smart action's result is delivered.
+     * @public
+     */
+    resultMode: SmartActionResultMode;
+    requireConfirmation?: boolean | undefined;
+}
+/**
+ * Transfers the live call to a destination. Voice calls only.
+ * @public
+ */
+export interface SmartActionTransfer {
+    /**
+     * Extension or phone number to transfer to.
+     * @public
+     */
+    destination: string;
+}
+/**
+ * A button shown under an asset. Exactly one member is set; it selects what happens when clicked.
+ * @public
+ */
+export type SmartAction = SmartAction.HandoverMember | SmartAction.OpenUrlMember | SmartAction.RunAgentMember | SmartAction.RunToolMember | SmartAction.TransferMember | SmartAction.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace SmartAction {
+    /**
+     * Opens a URL for the agent.
+     * @public
+     */
+    interface OpenUrlMember {
+        openUrl: SmartActionOpenUrl;
+        runAgent?: never;
+        runTool?: never;
+        transfer?: never;
+        handover?: never;
+        $unknown?: never;
+    }
+    /**
+     * Runs a Wilma agent.
+     * @public
+     */
+    interface RunAgentMember {
+        openUrl?: never;
+        runAgent: SmartActionRunAgent;
+        runTool?: never;
+        transfer?: never;
+        handover?: never;
+        $unknown?: never;
+    }
+    /**
+     * Runs a shared tool.
+     * @public
+     */
+    interface RunToolMember {
+        openUrl?: never;
+        runAgent?: never;
+        runTool: SmartActionRunTool;
+        transfer?: never;
+        handover?: never;
+        $unknown?: never;
+    }
+    /**
+     * Transfers the live call to a destination. Voice calls only.
+     * @public
+     */
+    interface TransferMember {
+        openUrl?: never;
+        runAgent?: never;
+        runTool?: never;
+        transfer: SmartActionTransfer;
+        handover?: never;
+        $unknown?: never;
+    }
+    /**
+     * Hands the live chat over to an agent or service. Chats only.
+     * @public
+     */
+    interface HandoverMember {
+        openUrl?: never;
+        runAgent?: never;
+        runTool?: never;
+        transfer?: never;
+        handover: SmartActionHandover;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        openUrl?: never;
+        runAgent?: never;
+        runTool?: never;
+        transfer?: never;
+        handover?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        openUrl: (value: SmartActionOpenUrl) => T;
+        runAgent: (value: SmartActionRunAgent) => T;
+        runTool: (value: SmartActionRunTool) => T;
+        transfer: (value: SmartActionTransfer) => T;
+        handover: (value: SmartActionHandover) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * A smart action with its label and payload.
+ * @public
+ */
+export interface SmartActionItem {
+    id: string;
+    label: string;
+    description?: string | undefined;
+    /**
+     * A button shown under an asset. Exactly one member is set; it selects what happens when clicked.
+     * @public
+     */
+    action: SmartAction;
+}
+/**
+ * A set of one-click smart actions offered to the agent.
+ * @public
+ */
+export interface AssetSmartActions {
+    actions: SmartActionItem[];
+}
+/**
+ * The kind-specific payload of an asset. Exactly one member is set.
+ * @public
+ */
+export type AssetContent = AssetContent.CardMember | AssetContent.KnowledgeMember | AssetContent.PlaybookMember | AssetContent.SmartActionMember | AssetContent.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace AssetContent {
+    /**
+     * An informational card: title, markdown body and optional dynamic content.
+     * @public
+     */
+    interface CardMember {
+        card: AssetCard;
+        playbook?: never;
+        smartAction?: never;
+        knowledge?: never;
+        $unknown?: never;
+    }
+    /**
+     * A step-by-step playbook for the agent to follow.
+     * @public
+     */
+    interface PlaybookMember {
+        card?: never;
+        playbook: AssetPlaybook;
+        smartAction?: never;
+        knowledge?: never;
+        $unknown?: never;
+    }
+    /**
+     * A set of one-click smart actions offered to the agent.
+     * @public
+     */
+    interface SmartActionMember {
+        card?: never;
+        playbook?: never;
+        smartAction: AssetSmartActions;
+        knowledge?: never;
+        $unknown?: never;
+    }
+    /**
+     * A knowledge answer with its supporting sources.
+     * @public
+     */
+    interface KnowledgeMember {
+        card?: never;
+        playbook?: never;
+        smartAction?: never;
+        knowledge: AssetKnowledge;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        card?: never;
+        playbook?: never;
+        smartAction?: never;
+        knowledge?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        card: (value: AssetCard) => T;
+        playbook: (value: AssetPlaybook) => T;
+        smartAction: (value: AssetSmartActions) => T;
+        knowledge: (value: AssetKnowledge) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * A reusable asset. Referenced by profiles via `assets`.
+ * @public
+ */
+export interface Asset {
+    /**
+     * Stable programmatic key referenced from suggestions and traces.
+     * @public
+     */
+    key?: string | undefined;
+    name: string;
+    description?: string | undefined;
+    /**
+     * Whether the asset participates in matching. Defaults to true.
+     * @public
+     */
+    enabled?: boolean | undefined;
+    /**
+     * Semantic classification of the asset, driving default presentation.
+     * @public
+     */
+    type?: AssetType | undefined;
+    /**
+     * Card headline.
+     * @public
+     */
+    title?: string | undefined;
+    subtitle?: string | undefined;
+    /**
+     * Markdown body shown on the card.
+     * @public
+     */
+    markdown?: string | undefined;
+    footer?: string | undefined;
+    /**
+     * Visual emphasis of the asset card.
+     * @public
+     */
+    severity?: AssetSeverity | undefined;
+    /**
+     * Icon shown on the asset card.
+     * @public
+     */
+    icon?: AssetIcon | undefined;
+    /**
+     * Keep the asset pinned in the UI rather than dismissible.
+     * @public
+     */
+    sticky?: boolean | undefined;
+    /**
+     * The kind-specific payload (card, playbook, smart actions or knowledge).
+     * @public
+     */
+    content: AssetContent;
+    /**
+     * Conditions that show the asset. It is shown at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Monotonic revision, incremented on every update. Pass it back on update for optimistic locking.
+     * @public
+     */
+    revision: number;
+    /**
+     * Times shown over the trailing 30 days; null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * Summary entry returned by ListAssets.
+ * @public
+ */
+export interface AssetInfo {
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    name: string;
+    description?: string | undefined;
+    enabled: boolean;
+    /**
+     * Semantic classification of the asset, driving default presentation.
+     * @public
+     */
+    type?: AssetType | undefined;
+    /**
+     * Which kind of content an asset carries.
+     * @public
+     */
+    contentType: AssetContentType;
+    /**
+     * Number of matches/executions over the trailing 30 days, or null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * Configuration for the built-in contextual knowledge answers feature.
+ * @public
+ */
+export interface ContextualKnowledgeAnswersFeatureConfiguration {
+    /**
+     * Where contextual-knowledge answers are sourced from.
+     * @public
+     */
+    source: ContextualKnowledgeSource;
+    /**
+     * Knowledge bases used when source is `knowledge_bases`.
+     * @public
+     */
+    knowledgeBaseIds?: string[] | undefined;
+    /**
+     * Agent used when source is `agent`.
+     * @public
+     */
+    agentId?: string | undefined;
+    /**
+     * How contextual-knowledge answers are surfaced.
+     * @public
+     */
+    mode: ContextualKnowledgeMode;
+}
+/**
+ * Configuration for the built-in CSAT feature.
+ * @public
+ */
+export interface CsatFeatureConfiguration {
+}
+/**
+ * Configuration for the built-in sentiment feature.
+ * @public
+ */
+export interface SentimentFeatureConfiguration {
+}
+/**
+ * Configuration for the built-in talk ratio feature.
+ * @public
+ */
+export interface TalkRatioFeatureConfiguration {
+}
+/**
+ * Configuration for the built-in topics feature.
+ * @public
+ */
+export interface TopicsFeatureConfiguration {
+}
+/**
+ * A Copilot feature enabled for a profile, with its type-specific configuration.
+ * @public
+ */
+export type CopilotFeature = CopilotFeature.ContextualKnowledgeAnswersMember | CopilotFeature.CsatMember | CopilotFeature.SentimentMember | CopilotFeature.TalkRatioMember | CopilotFeature.TopicsMember | CopilotFeature.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace CopilotFeature {
+    /**
+     * Configuration for the built-in CSAT feature.
+     * @public
+     */
+    interface CsatMember {
+        csat: CsatFeatureConfiguration;
+        sentiment?: never;
+        talkRatio?: never;
+        topics?: never;
+        contextualKnowledgeAnswers?: never;
+        $unknown?: never;
+    }
+    /**
+     * Configuration for the built-in sentiment feature.
+     * @public
+     */
+    interface SentimentMember {
+        csat?: never;
+        sentiment: SentimentFeatureConfiguration;
+        talkRatio?: never;
+        topics?: never;
+        contextualKnowledgeAnswers?: never;
+        $unknown?: never;
+    }
+    /**
+     * Configuration for the built-in talk ratio feature.
+     * @public
+     */
+    interface TalkRatioMember {
+        csat?: never;
+        sentiment?: never;
+        talkRatio: TalkRatioFeatureConfiguration;
+        topics?: never;
+        contextualKnowledgeAnswers?: never;
+        $unknown?: never;
+    }
+    /**
+     * Configuration for the built-in topics feature.
+     * @public
+     */
+    interface TopicsMember {
+        csat?: never;
+        sentiment?: never;
+        talkRatio?: never;
+        topics: TopicsFeatureConfiguration;
+        contextualKnowledgeAnswers?: never;
+        $unknown?: never;
+    }
+    /**
+     * Configuration for the built-in contextual knowledge answers feature.
+     * @public
+     */
+    interface ContextualKnowledgeAnswersMember {
+        csat?: never;
+        sentiment?: never;
+        talkRatio?: never;
+        topics?: never;
+        contextualKnowledgeAnswers: ContextualKnowledgeAnswersFeatureConfiguration;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        csat?: never;
+        sentiment?: never;
+        talkRatio?: never;
+        topics?: never;
+        contextualKnowledgeAnswers?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        csat: (value: CsatFeatureConfiguration) => T;
+        sentiment: (value: SentimentFeatureConfiguration) => T;
+        talkRatio: (value: TalkRatioFeatureConfiguration) => T;
+        topics: (value: TopicsFeatureConfiguration) => T;
+        contextualKnowledgeAnswers: (value: ContextualKnowledgeAnswersFeatureConfiguration) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * One feature or reusable library resource attached to a profile.
+ * @public
+ */
+export type ProfileResource = ProfileResource.AssetMember | ProfileResource.AutomationMember | ProfileResource.EvaluationMember | ProfileResource.FeatureMember | ProfileResource.IntentMember | ProfileResource.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace ProfileResource {
+    /**
+     * A Copilot feature enabled for a profile, with its type-specific configuration.
+     * @public
+     */
+    interface FeatureMember {
+        feature: CopilotFeature;
+        asset?: never;
+        automation?: never;
+        intent?: never;
+        evaluation?: never;
+        $unknown?: never;
+    }
+    interface AssetMember {
+        feature?: never;
+        asset: string;
+        automation?: never;
+        intent?: never;
+        evaluation?: never;
+        $unknown?: never;
+    }
+    interface AutomationMember {
+        feature?: never;
+        asset?: never;
+        automation: string;
+        intent?: never;
+        evaluation?: never;
+        $unknown?: never;
+    }
+    interface IntentMember {
+        feature?: never;
+        asset?: never;
+        automation?: never;
+        intent: string;
+        evaluation?: never;
+        $unknown?: never;
+    }
+    interface EvaluationMember {
+        feature?: never;
+        asset?: never;
+        automation?: never;
+        intent?: never;
+        evaluation: string;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        feature?: never;
+        asset?: never;
+        automation?: never;
+        intent?: never;
+        evaluation?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        feature: (value: CopilotFeature) => T;
+        asset: (value: string) => T;
+        automation: (value: string) => T;
+        intent: (value: string) => T;
+        evaluation: (value: string) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * @public
+ */
+export interface AttachProfileResourceInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * Draft revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+    /**
+     * One feature or reusable library resource attached to a profile.
+     * @public
+     */
+    resource: ProfileResource;
+}
+/**
+ * A user or group access is granted to.
+ * @public
+ */
+export type CopilotGrantPrincipal = CopilotGrantPrincipal.GroupIdMember | CopilotGrantPrincipal.UserIdMember | CopilotGrantPrincipal.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace CopilotGrantPrincipal {
+    interface UserIdMember {
+        userId: string;
+        groupId?: never;
+        $unknown?: never;
+    }
+    interface GroupIdMember {
+        userId?: never;
+        groupId: string;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        userId?: never;
+        groupId?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        userId: (value: string) => T;
+        groupId: (value: string) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * Who the profile assists. There is no view/edit dimension — editing is gated by API auth scopes.
+ * @public
+ */
+export interface CopilotAccess {
+    /**
+     * Usage scope. Defaults to `organization`.
+     * @public
+     */
+    visibility?: CopilotVisibility | undefined;
+    /**
+     * Users and groups assisted by the profile. Applies when visibility is `explicit`.
+     * @public
+     */
+    grants?: CopilotGrantPrincipal[] | undefined;
+}
+/**
+ * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+ * @public
+ */
+export interface Profile {
+    name: string;
+    description?: string | undefined;
+    /**
+     * The conversation surface a copilot resource applies to. `calls` targets voice calls, `chats` targets chat conversations, `any` targets both.
+     * @public
+     */
+    channel: CopilotChannel;
+    /**
+     * Conditions under which the profile matches a conversation. An empty tree always matches.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * Who the profile assists. Defaults to organization-wide.
+     * @public
+     */
+    access?: CopilotAccess | undefined;
+    /**
+     * Copilot features enabled for this profile. Each list item is a typed feature and its configuration.
+     * @public
+     */
+    features?: CopilotFeature[] | undefined;
+    /**
+     * Assets referenced by this profile.
+     * @public
+     */
+    assets?: string[] | undefined;
+    /**
+     * Intents referenced by this profile.
+     * @public
+     */
+    intents?: string[] | undefined;
+    /**
+     * Evaluations referenced by this profile.
+     * @public
+     */
+    evaluations?: string[] | undefined;
+    /**
+     * Automations referenced by this profile.
+     * @public
+     */
+    automations?: string[] | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    status: ProfileStatus;
+    /**
+     * Monotonic revision of the draft, incremented on every update. Pass it back on update for optimistic locking.
+     * @public
+     */
+    revision: number;
+    /**
+     * Latest published version number; absent while the profile is still a draft.
+     * @public
+     */
+    latestVersion?: number | undefined;
+    /**
+     * Published version number the current draft originated from; absent before the first version is published.
+     * @public
+     */
+    draftBaseVersion?: number | undefined;
+    /**
+     * Whether the profile is currently applied to live conversations (its latest version is deployed).
+     * @public
+     */
+    live: boolean;
+}
+/**
+ * @public
+ */
+export interface AttachProfileResourceOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}
+/**
+ * Queries a knowledge base and shows the answer as a card.
+ * @public
+ */
+export interface KnowledgeBaseAutomationHandler {
+    /**
+     * Id of a knowledge base referenced by copilot. Managed in the wim-knowledge-base service.
+     * @public
+     */
+    knowledgeBaseId: string;
+}
+/**
+ * Invokes a shared tool.
+ * @public
+ */
+export interface ToolAutomationHandler {
+    /**
+     * Id of a shared tool managed in the wim-tools service.
+     * @public
+     */
+    toolId?: string | undefined;
+    /**
+     * Human-readable tool name shown in the console.
+     * @public
+     */
+    toolName: string;
+    /**
+     * Tool action/operation to invoke, when the tool exposes several.
+     * @public
+     */
+    action?: string | undefined;
+    /**
+     * Handlebars template for the tool payload, resolved against the session state.
+     * @public
+     */
+    payloadTemplate?: string | undefined;
+    /**
+     * Where the automation's result is delivered.
+     * @public
+     */
+    outputMode?: AutomationOutputMode | undefined;
+    parameters?: CopilotVariableBinding[] | undefined;
+}
+/**
+ * What the automation does when it fires. Exactly one member is set.
+ * @public
+ */
+export type AutomationHandler = AutomationHandler.AgentMember | AutomationHandler.KnowledgeBaseMember | AutomationHandler.ToolMember | AutomationHandler.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace AutomationHandler {
+    /**
+     * Runs a Wilma agent and optionally shows its generated content to the agent.
+     * @public
+     */
+    interface AgentMember {
+        agent: AgentAutomationHandler;
+        tool?: never;
+        knowledgeBase?: never;
+        $unknown?: never;
+    }
+    /**
+     * Invokes a shared tool.
+     * @public
+     */
+    interface ToolMember {
+        agent?: never;
+        tool: ToolAutomationHandler;
+        knowledgeBase?: never;
+        $unknown?: never;
+    }
+    /**
+     * Queries a knowledge base and shows the answer as a card.
+     * @public
+     */
+    interface KnowledgeBaseMember {
+        agent?: never;
+        tool?: never;
+        knowledgeBase: KnowledgeBaseAutomationHandler;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        agent?: never;
+        tool?: never;
+        knowledgeBase?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        agent: (value: AgentAutomationHandler) => T;
+        tool: (value: ToolAutomationHandler) => T;
+        knowledgeBase: (value: KnowledgeBaseAutomationHandler) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * A reusable automation. Referenced by profiles via `automations`.
+ * @public
+ */
+export interface Automation {
+    name: string;
+    description?: string | undefined;
+    /**
+     * What the automation does when it fires. Exactly one member is set.
+     * @public
+     */
+    handler: AutomationHandler;
+    /**
+     * Conditions that trigger the automation. It fires at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Monotonic revision, incremented on every update. Pass it back on update for optimistic locking.
+     * @public
+     */
+    revision: number;
+    /**
+     * Executions over the trailing 30 days; null when not yet computed.
+     * @public
+     */
+    executionsLast30Days?: number | undefined;
+}
+/**
+ * Summary entry returned by ListAutomations.
+ * @public
+ */
+export interface AutomationInfo {
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    name: string;
+    description?: string | undefined;
+    /**
+     * Which kind of handler an automation uses.
+     * @public
+     */
+    handlerType: AutomationHandlerType;
+    /**
+     * Number of matches/executions over the trailing 30 days, or null when not yet computed.
+     * @public
+     */
+    executionsLast30Days?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface CompareProfileVersionsInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * Base published version number. Omit when fromDraft is true.
+     * @public
+     */
+    from?: number | undefined;
+    /**
+     * Compare against the current draft instead of a published version.
+     * @public
+     */
+    fromDraft?: boolean | undefined;
+    /**
+     * Target published version number. Omit when toDraft is true.
+     * @public
+     */
+    to?: number | undefined;
+    /**
+     * Compare against the current draft instead of a published version.
+     * @public
+     */
+    toDraft?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface ProfileVersionChange {
+    /**
+     * JSON pointer of the changed field within the profile definition, e.g. '/assets/0/markdown'.
+     * @public
+     */
+    path: string;
+    /**
+     * Value before the change (absent when the field was added).
+     * @public
+     */
+    before?: __DocumentType | undefined;
+    /**
+     * Value after the change (absent when the field was removed).
+     * @public
+     */
+    after?: __DocumentType | undefined;
+}
+/**
+ * @public
+ */
+export interface CompareProfileVersionsOutput {
+    changes: ProfileVersionChange[];
+}
+/**
+ * Free-form multi-line text value.
+ * @public
+ */
+export interface CopilotMultilineParameter {
+    examples?: string[] | undefined;
+}
+/**
+ * Numeric value with optional bounds.
+ * @public
+ */
+export interface CopilotNumberParameter {
+    min?: number | undefined;
+    max?: number | undefined;
+}
+/**
+ * Value chosen from a fixed (or AI-extended) set of options.
+ * @public
+ */
+export interface CopilotSelectionParameter {
+    /**
+     * The allowed options.
+     * @public
+     */
+    options: string[];
+    /**
+     * Whether more than one option may be selected.
+     * @public
+     */
+    multi?: boolean | undefined;
+    /**
+     * Whether the model may introduce new options beyond `options`.
+     * @public
+     */
+    adaptive?: boolean | undefined;
+    /**
+     * Options the model introduced when `adaptive` is enabled.
+     * @public
+     */
+    adaptiveOptions?: string[] | undefined;
+}
+/**
+ * Free-form single-line text value.
+ * @public
+ */
+export interface CopilotTextParameter {
+    /**
+     * Example values that steer extraction.
+     * @public
+     */
+    examples?: string[] | undefined;
+}
+/**
+ * The value shape of a field. Exactly one member is set; the member selects how the model extracts and validates the value.
+ * @public
+ */
+export type CopilotFieldParameter = CopilotFieldParameter.MultilineMember | CopilotFieldParameter.NumberMember | CopilotFieldParameter.SelectionMember | CopilotFieldParameter.TextMember | CopilotFieldParameter.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace CopilotFieldParameter {
+    /**
+     * Free-form single-line text value.
+     * @public
+     */
+    interface TextMember {
+        text: CopilotTextParameter;
+        multiline?: never;
+        number?: never;
+        selection?: never;
+        $unknown?: never;
+    }
+    /**
+     * Free-form multi-line text value.
+     * @public
+     */
+    interface MultilineMember {
+        text?: never;
+        multiline: CopilotMultilineParameter;
+        number?: never;
+        selection?: never;
+        $unknown?: never;
+    }
+    /**
+     * Numeric value with optional bounds.
+     * @public
+     */
+    interface NumberMember {
+        text?: never;
+        multiline?: never;
+        number: CopilotNumberParameter;
+        selection?: never;
+        $unknown?: never;
+    }
+    /**
+     * Value chosen from a fixed (or AI-extended) set of options.
+     * @public
+     */
+    interface SelectionMember {
+        text?: never;
+        multiline?: never;
+        number?: never;
+        selection: CopilotSelectionParameter;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        text?: never;
+        multiline?: never;
+        number?: never;
+        selection?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        text: (value: CopilotTextParameter) => T;
+        multiline: (value: CopilotMultilineParameter) => T;
+        number: (value: CopilotNumberParameter) => T;
+        selection: (value: CopilotSelectionParameter) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * A named value the model extracts from the transcript, shared by intent AI matching and evaluations.
+ * @public
+ */
+export interface CopilotField {
+    id: string;
+    name: string;
+    description?: string | undefined;
+    /**
+     * Whether the model may leave this field unset. Defaults to true.
+     * @public
+     */
+    optional?: boolean | undefined;
+    /**
+     * The value shape of a field. Exactly one member is set; the member selects how the model extracts and validates the value.
+     * @public
+     */
+    parameter: CopilotFieldParameter;
+}
+/**
+ * The editable definition of an asset.
+ * @public
+ */
+export interface CreateAssetInput {
+    /**
+     * Stable programmatic key referenced from suggestions and traces.
+     * @public
+     */
+    key?: string | undefined;
+    name: string;
+    description?: string | undefined;
+    /**
+     * Whether the asset participates in matching. Defaults to true.
+     * @public
+     */
+    enabled?: boolean | undefined;
+    /**
+     * Semantic classification of the asset, driving default presentation.
+     * @public
+     */
+    type?: AssetType | undefined;
+    /**
+     * Card headline.
+     * @public
+     */
+    title?: string | undefined;
+    subtitle?: string | undefined;
+    /**
+     * Markdown body shown on the card.
+     * @public
+     */
+    markdown?: string | undefined;
+    footer?: string | undefined;
+    /**
+     * Visual emphasis of the asset card.
+     * @public
+     */
+    severity?: AssetSeverity | undefined;
+    /**
+     * Icon shown on the asset card.
+     * @public
+     */
+    icon?: AssetIcon | undefined;
+    /**
+     * Keep the asset pinned in the UI rather than dismissible.
+     * @public
+     */
+    sticky?: boolean | undefined;
+    /**
+     * The kind-specific payload (card, playbook, smart actions or knowledge).
+     * @public
+     */
+    content: AssetContent;
+    /**
+     * Conditions that show the asset. It is shown at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateAssetOutput {
+    /**
+     * A reusable asset. Referenced by profiles via `assets`.
+     * @public
+     */
+    asset: Asset;
+}
+/**
+ * The editable definition of an automation.
+ * @public
+ */
+export interface CreateAutomationInput {
+    name: string;
+    description?: string | undefined;
+    /**
+     * What the automation does when it fires. Exactly one member is set.
+     * @public
+     */
+    handler: AutomationHandler;
+    /**
+     * Conditions that trigger the automation. It fires at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateAutomationOutput {
+    /**
+     * A reusable automation. Referenced by profiles via `automations`.
+     * @public
+     */
+    automation: Automation;
+}
+/**
+ * Re-run the evaluation on a fixed interval.
+ * @public
+ */
+export interface EvaluationIntervalTrigger {
+    enabled: boolean;
+    /**
+     * Seconds between runs. Allowed values: 5, 10, 20, 30, 45, 60, 90, 120, 180, 300.
+     * @public
+     */
+    intervalSeconds?: number | undefined;
+}
+/**
+ * When an evaluation is re-run during a session. Multiple triggers may be enabled.
+ * @public
+ */
+export interface EvaluationTriggers {
+    /**
+     * Re-run the evaluation on a fixed interval.
+     * @public
+     */
+    interval: EvaluationIntervalTrigger;
+    /**
+     * Re-run when the customer finishes speaking.
+     * @public
+     */
+    customerEndSpeaking?: boolean | undefined;
+    /**
+     * Re-run when the agent finishes speaking.
+     * @public
+     */
+    agentEndSpeaking?: boolean | undefined;
+    /**
+     * Run once, immediately, at the start of the session.
+     * @public
+     */
+    immediatelyOncePerSession?: boolean | undefined;
+}
+/**
+ * The editable definition of an evaluation.
+ * @public
+ */
+export interface CreateEvaluationInput {
+    /**
+     * Programmatic evaluation name used in the session state and condition fields, e.g. 'csat'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * Prompt the model follows to score the transcript.
+     * @public
+     */
+    instructions: string;
+    /**
+     * Structured values the evaluation produces.
+     * @public
+     */
+    fields?: CopilotField[] | undefined;
+    /**
+     * When an evaluation is re-run during a session. Multiple triggers may be enabled.
+     * @public
+     */
+    triggers: EvaluationTriggers;
+    /**
+     * How much of the transcript the model reads on each run.
+     * @public
+     */
+    window: EvaluationWindow;
+    /**
+     * Model used for the evaluation. Defaults to the platform default when omitted.
+     * @public
+     */
+    model?: string | undefined;
+    /**
+     * Optional grouping label for organizing evaluations in the console.
+     * @public
+     */
+    group?: string | undefined;
+    /**
+     * Extra conditions gating whether this evaluation runs for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+}
+/**
+ * A reusable evaluation. Referenced by profiles via `evaluations`.
+ * @public
+ */
+export interface Evaluation {
+    /**
+     * Programmatic evaluation name used in the session state and condition fields, e.g. 'csat'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * Prompt the model follows to score the transcript.
+     * @public
+     */
+    instructions: string;
+    /**
+     * Structured values the evaluation produces.
+     * @public
+     */
+    fields?: CopilotField[] | undefined;
+    /**
+     * When an evaluation is re-run during a session. Multiple triggers may be enabled.
+     * @public
+     */
+    triggers: EvaluationTriggers;
+    /**
+     * How much of the transcript the model reads on each run.
+     * @public
+     */
+    window: EvaluationWindow;
+    /**
+     * Model used for the evaluation. Defaults to the platform default when omitted.
+     * @public
+     */
+    model?: string | undefined;
+    /**
+     * Optional grouping label for organizing evaluations in the console.
+     * @public
+     */
+    group?: string | undefined;
+    /**
+     * Extra conditions gating whether this evaluation runs for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Monotonic revision, incremented on every update. Pass it back on update for optimistic locking.
+     * @public
+     */
+    revision: number;
+    /**
+     * Runs over the trailing 30 days; null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationOutput {
+    /**
+     * A reusable evaluation. Referenced by profiles via `evaluations`.
+     * @public
+     */
+    evaluation: Evaluation;
+}
+/**
+ * Semantic (AI) matching. Detects the intent from meaning and extracts structured fields into `intent.<name>.<field>`.
+ * @public
+ */
+export interface IntentAiMatch {
+    enabled: boolean;
+    /**
+     * Prompt describing when this intent applies.
+     * @public
+     */
+    instructions?: string | undefined;
+    /**
+     * Structured values the model extracts when the intent matches.
+     * @public
+     */
+    fields?: CopilotField[] | undefined;
+}
+/**
+ * @public
+ */
+export interface IntentTextMatchOption {
+    id: string;
+    /**
+     * The phrase, word or pattern to look for, e.g. 'refund', 'W-AIR' or a regex.
+     * @public
+     */
+    value: string;
+    /**
+     * How a literal phrase is compared against the transcript.
+     * @public
+     */
+    mode: IntentTextMatchMode;
+}
+/**
+ * Literal-text matching. Checked before AI matching; a text hit short-circuits semantic evaluation.
+ * @public
+ */
+export interface IntentTextMatch {
+    enabled: boolean;
+    options?: IntentTextMatchOption[] | undefined;
+}
+/**
+ * The detection handlers for an intent. Text matching is attempted first, then AI matching.
+ * @public
+ */
+export interface IntentHandlers {
+    /**
+     * Literal-text matching. Checked before AI matching; a text hit short-circuits semantic evaluation.
+     * @public
+     */
+    textMatch: IntentTextMatch;
+    /**
+     * Semantic (AI) matching. Detects the intent from meaning and extracts structured fields into `intent.<name>.<field>`.
+     * @public
+     */
+    aiMatch: IntentAiMatch;
+}
+/**
+ * The editable definition of an intent.
+ * @public
+ */
+export interface CreateIntentInput {
+    /**
+     * Programmatic intent name used in the session state and condition fields, e.g. 'refund_request'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * The detection handlers for an intent. Text matching is attempted first, then AI matching.
+     * @public
+     */
+    handlers: IntentHandlers;
+    /**
+     * Extra conditions gating whether this intent is evaluated for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+}
+/**
+ * A reusable intent. Referenced by profiles via `intents`.
+ * @public
+ */
+export interface Intent {
+    /**
+     * Programmatic intent name used in the session state and condition fields, e.g. 'refund_request'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * The detection handlers for an intent. Text matching is attempted first, then AI matching.
+     * @public
+     */
+    handlers: IntentHandlers;
+    /**
+     * Extra conditions gating whether this intent is evaluated for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Monotonic revision, incremented on every update. Pass it back on update for optimistic locking.
+     * @public
+     */
+    revision: number;
+    /**
+     * Matches over the trailing 30 days; null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateIntentOutput {
+    /**
+     * A reusable intent. Referenced by profiles via `intents`.
+     * @public
+     */
+    intent: Intent;
+}
+/**
+ * The editable definition of a profile: metadata plus attached features and library resources.
+ * @public
+ */
+export interface CreateProfileInput {
+    name: string;
+    description?: string | undefined;
+    /**
+     * The conversation surface a copilot resource applies to. `calls` targets voice calls, `chats` targets chat conversations, `any` targets both.
+     * @public
+     */
+    channel: CopilotChannel;
+    /**
+     * Conditions under which the profile matches a conversation. An empty tree always matches.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * Who the profile assists. Defaults to organization-wide.
+     * @public
+     */
+    access?: CopilotAccess | undefined;
+    /**
+     * Copilot features enabled for this profile. Each list item is a typed feature and its configuration.
+     * @public
+     */
+    features?: CopilotFeature[] | undefined;
+    /**
+     * Assets referenced by this profile.
+     * @public
+     */
+    assets?: string[] | undefined;
+    /**
+     * Intents referenced by this profile.
+     * @public
+     */
+    intents?: string[] | undefined;
+    /**
+     * Evaluations referenced by this profile.
+     * @public
+     */
+    evaluations?: string[] | undefined;
+    /**
+     * Automations referenced by this profile.
+     * @public
+     */
+    automations?: string[] | undefined;
+    company?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateProfileOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}
+/**
+ * @public
+ */
+export interface DeleteAssetInput {
+    company?: string | undefined;
+    assetId: string;
+    /**
+     * Detach the asset from referencing profile drafts instead of failing with AssetInUseException.
+     * @public
+     */
+    detach?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteAssetOutput {
+}
+/**
+ * @public
+ */
+export interface DeleteAutomationInput {
+    company?: string | undefined;
+    automationId: string;
+    /**
+     * Detach the automation from referencing profile drafts instead of failing with AutomationInUseException.
+     * @public
+     */
+    detach?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteAutomationOutput {
+}
+/**
+ * @public
+ */
+export interface DeleteEvaluationInput {
+    company?: string | undefined;
+    evaluationId: string;
+    /**
+     * Detach the evaluation from referencing profile drafts instead of failing with EvaluationInUseException.
+     * @public
+     */
+    detach?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteEvaluationOutput {
+}
+/**
+ * @public
+ */
+export interface DeleteIntentInput {
+    company?: string | undefined;
+    intentId: string;
+    /**
+     * Detach the intent from referencing profile drafts instead of failing with IntentInUseException.
+     * @public
+     */
+    detach?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteIntentOutput {
+}
+/**
+ * @public
+ */
+export interface DeleteProfileInput {
+    company?: string | undefined;
+    profileId: string;
+}
+/**
+ * @public
+ */
+export interface DeleteProfileOutput {
+}
+/**
+ * @public
+ */
+export interface DeleteProfileResourceInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * The kind of resource attached to a profile.
+     * @public
+     */
+    resourceType: ProfileResourceType;
+    /**
+     * Identifier of an attached profile resource. For a feature, use the feature union member name, such as `csat` or `sentiment`.
+     * @public
+     */
+    resourceId: string;
+    /**
+     * Draft revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface DeleteProfileResourceOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}
+/**
+ * Summary entry returned by ListEvaluations.
+ * @public
+ */
+export interface EvaluationInfo {
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Programmatic evaluation name used in the session state and condition fields, e.g. 'csat'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * How much of the transcript the model reads on each run.
+     * @public
+     */
+    window: EvaluationWindow;
+    group?: string | undefined;
+    /**
+     * Number of matches/executions over the trailing 30 days, or null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface GetAssetInput {
+    company?: string | undefined;
+    assetId: string;
+}
+/**
+ * @public
+ */
+export interface GetAssetOutput {
+    /**
+     * A reusable asset. Referenced by profiles via `assets`.
+     * @public
+     */
+    asset: Asset;
+}
+/**
+ * @public
+ */
+export interface GetAutomationInput {
+    company?: string | undefined;
+    automationId: string;
+}
+/**
+ * @public
+ */
+export interface GetAutomationOutput {
+    /**
+     * A reusable automation. Referenced by profiles via `automations`.
+     * @public
+     */
+    automation: Automation;
+}
+/**
+ * @public
+ */
+export interface GetEvaluationInput {
+    company?: string | undefined;
+    evaluationId: string;
+}
+/**
+ * @public
+ */
+export interface GetEvaluationOutput {
+    /**
+     * A reusable evaluation. Referenced by profiles via `evaluations`.
+     * @public
+     */
+    evaluation: Evaluation;
+}
+/**
+ * @public
+ */
+export interface GetIntentInput {
+    company?: string | undefined;
+    intentId: string;
+}
+/**
+ * @public
+ */
+export interface GetIntentOutput {
+    /**
+     * A reusable intent. Referenced by profiles via `intents`.
+     * @public
+     */
+    intent: Intent;
+}
+/**
+ * @public
+ */
+export interface GetProfileInput {
+    company?: string | undefined;
+    profileId: string;
+}
+/**
+ * @public
+ */
+export interface GetProfileOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}
+/**
+ * @public
+ */
+export interface GetProfileVersionInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    version: number;
+}
+/**
+ * @public
+ */
+export interface GetProfileVersionOutput {
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    version: number;
+}
+/**
+ * Summary entry returned by ListIntents.
+ * @public
+ */
+export interface IntentInfo {
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    /**
+     * Programmatic intent name used in the session state and condition fields, e.g. 'refund_request'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * Whether literal text matching is enabled.
+     * @public
+     */
+    textMatchEnabled: boolean;
+    /**
+     * Whether semantic AI matching is enabled.
+     * @public
+     */
+    aiMatchEnabled: boolean;
+    /**
+     * Number of matches/executions over the trailing 30 days, or null when not yet computed.
+     * @public
+     */
+    usageLast30Days?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface ListAssetsInput {
+    company?: string | undefined;
+    /**
+     * Filter by content kind.
+     * @public
+     */
+    contentType?: AssetContentType | undefined;
+    /**
+     * Filter by semantic type.
+     * @public
+     */
+    type?: AssetType | undefined;
+    /**
+     * Filter by enabled state.
+     * @public
+     */
+    enabled?: boolean | undefined;
+    /**
+     * Filter by name or description.
+     * @public
+     */
+    search?: string | undefined;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListAssetsOutput {
+    assets: AssetInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListAutomationsInput {
+    company?: string | undefined;
+    /**
+     * Filter by handler type.
+     * @public
+     */
+    handlerType?: AutomationHandlerType | undefined;
+    /**
+     * Filter by name or description.
+     * @public
+     */
+    search?: string | undefined;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListAutomationsOutput {
+    automations: AutomationInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationsInput {
+    company?: string | undefined;
+    /**
+     * Filter by grouping label.
+     * @public
+     */
+    group?: string | undefined;
+    /**
+     * Filter by name or description.
+     * @public
+     */
+    search?: string | undefined;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationsOutput {
+    evaluations: EvaluationInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListIntentsInput {
+    company?: string | undefined;
+    /**
+     * Filter by name or description.
+     * @public
+     */
+    search?: string | undefined;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListIntentsOutput {
+    intents: IntentInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListProfilesInput {
+    company?: string | undefined;
+    /**
+     * Filter by status.
+     * @public
+     */
+    status?: ProfileStatus | undefined;
+    /**
+     * Filter by the conversation surface the profile applies to.
+     * @public
+     */
+    channel?: CopilotChannel | undefined;
+    /**
+     * Filter by name or description.
+     * @public
+     */
+    search?: string | undefined;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * Summary entry returned by ListProfiles.
+ * @public
+ */
+export interface ProfileInfo {
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    createdAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    createdBy: Actor;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    updatedAt?: string | undefined;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    updatedBy?: Actor | undefined;
+    id: string;
+    name: string;
+    description?: string | undefined;
+    /**
+     * The conversation surface a copilot resource applies to. `calls` targets voice calls, `chats` targets chat conversations, `any` targets both.
+     * @public
+     */
+    channel: CopilotChannel;
+    status: ProfileStatus;
+    live: boolean;
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    latestVersion?: number | undefined;
+    /**
+     * Number of referenced intents.
+     * @public
+     */
+    intentCount?: number | undefined;
+    /**
+     * Number of referenced evaluations.
+     * @public
+     */
+    evaluationCount?: number | undefined;
+    /**
+     * Number of referenced automations.
+     * @public
+     */
+    automationCount?: number | undefined;
+    /**
+     * Number of referenced assets.
+     * @public
+     */
+    assetCount?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface ListProfilesOutput {
+    profiles: ProfileInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListProfileVersionsInput {
+    company?: string | undefined;
+    profileId: string;
+    limit?: number | undefined;
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    cursor?: string | undefined;
+}
+/**
+ * Version list entry without the full definition snapshot.
+ * @public
+ */
+export interface ProfileVersionInfo {
+    profileId: string;
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    version: number;
+    /**
+     * Human-readable description of what changed in a published version.
+     * @public
+     */
+    changelog?: string | undefined;
+    /**
+     * ISO-8601 timestamp with millisecond precision, e.g. '2026-07-10T14:12:30.123Z'.
+     * @public
+     */
+    publishedAt: string;
+    /**
+     * Who performed an action: an interactive user, an API key or an internal service.
+     * @public
+     */
+    publishedBy: Actor;
+    /**
+     * True when this version is the profile's latestVersion.
+     * @public
+     */
+    latest?: boolean | undefined;
+}
+/**
+ * @public
+ */
+export interface ListProfileVersionsOutput {
+    versions: ProfileVersionInfo[];
+    /**
+     * Opaque cursor returned by a previous page; pass it back to fetch the next page.
+     * @public
+     */
+    nextCursor?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface PublishProfileVersionInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * What changed in this version.
+     * @public
+     */
+    changelog?: string | undefined;
+    /**
+     * Draft revision this publish is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface PublishProfileVersionOutput {
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    version: number;
+}
+/**
+ * @public
+ */
+export interface RestoreProfileVersionToDraftInput {
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * Published profile version number. Monotonic within a profile's version history, starting at 1.
+     * @public
+     */
+    version: number;
+    /**
+     * Draft revision this restore is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface RestoreProfileVersionToDraftOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}
+/**
+ * The editable definition of an asset.
+ * @public
+ */
+export interface UpdateAssetInput {
+    /**
+     * Stable programmatic key referenced from suggestions and traces.
+     * @public
+     */
+    key?: string | undefined;
+    name: string;
+    description?: string | undefined;
+    /**
+     * Whether the asset participates in matching. Defaults to true.
+     * @public
+     */
+    enabled?: boolean | undefined;
+    /**
+     * Semantic classification of the asset, driving default presentation.
+     * @public
+     */
+    type?: AssetType | undefined;
+    /**
+     * Card headline.
+     * @public
+     */
+    title?: string | undefined;
+    subtitle?: string | undefined;
+    /**
+     * Markdown body shown on the card.
+     * @public
+     */
+    markdown?: string | undefined;
+    footer?: string | undefined;
+    /**
+     * Visual emphasis of the asset card.
+     * @public
+     */
+    severity?: AssetSeverity | undefined;
+    /**
+     * Icon shown on the asset card.
+     * @public
+     */
+    icon?: AssetIcon | undefined;
+    /**
+     * Keep the asset pinned in the UI rather than dismissible.
+     * @public
+     */
+    sticky?: boolean | undefined;
+    /**
+     * The kind-specific payload (card, playbook, smart actions or knowledge).
+     * @public
+     */
+    content: AssetContent;
+    /**
+     * Conditions that show the asset. It is shown at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+    assetId: string;
+    /**
+     * Revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface UpdateAssetOutput {
+    /**
+     * A reusable asset. Referenced by profiles via `assets`.
+     * @public
+     */
+    asset: Asset;
+}
+/**
+ * The editable definition of an automation.
+ * @public
+ */
+export interface UpdateAutomationInput {
+    name: string;
+    description?: string | undefined;
+    /**
+     * What the automation does when it fires. Exactly one member is set.
+     * @public
+     */
+    handler: AutomationHandler;
+    /**
+     * Conditions that trigger the automation. It fires at most once per session when they first become true.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+    automationId: string;
+    /**
+     * Revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface UpdateAutomationOutput {
+    /**
+     * A reusable automation. Referenced by profiles via `automations`.
+     * @public
+     */
+    automation: Automation;
+}
+/**
+ * The editable definition of an evaluation.
+ * @public
+ */
+export interface UpdateEvaluationInput {
+    /**
+     * Programmatic evaluation name used in the session state and condition fields, e.g. 'csat'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * Prompt the model follows to score the transcript.
+     * @public
+     */
+    instructions: string;
+    /**
+     * Structured values the evaluation produces.
+     * @public
+     */
+    fields?: CopilotField[] | undefined;
+    /**
+     * When an evaluation is re-run during a session. Multiple triggers may be enabled.
+     * @public
+     */
+    triggers: EvaluationTriggers;
+    /**
+     * How much of the transcript the model reads on each run.
+     * @public
+     */
+    window: EvaluationWindow;
+    /**
+     * Model used for the evaluation. Defaults to the platform default when omitted.
+     * @public
+     */
+    model?: string | undefined;
+    /**
+     * Optional grouping label for organizing evaluations in the console.
+     * @public
+     */
+    group?: string | undefined;
+    /**
+     * Extra conditions gating whether this evaluation runs for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+    evaluationId: string;
+    /**
+     * Revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface UpdateEvaluationOutput {
+    /**
+     * A reusable evaluation. Referenced by profiles via `evaluations`.
+     * @public
+     */
+    evaluation: Evaluation;
+}
+/**
+ * The editable definition of an intent.
+ * @public
+ */
+export interface UpdateIntentInput {
+    /**
+     * Programmatic intent name used in the session state and condition fields, e.g. 'refund_request'.
+     * @public
+     */
+    name: string;
+    description?: string | undefined;
+    /**
+     * The detection handlers for an intent. Text matching is attempted first, then AI matching.
+     * @public
+     */
+    handlers: IntentHandlers;
+    /**
+     * Extra conditions gating whether this intent is evaluated for a session.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    company?: string | undefined;
+    intentId: string;
+    /**
+     * Revision this update is based on (optimistic locking).
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface UpdateIntentOutput {
+    /**
+     * A reusable intent. Referenced by profiles via `intents`.
+     * @public
+     */
+    intent: Intent;
+}
+/**
+ * Profile fields shared by the editable draft and the published snapshot.
+ * @public
+ */
+export interface UpdateProfileInput {
+    name: string;
+    description?: string | undefined;
+    /**
+     * The conversation surface a copilot resource applies to. `calls` targets voice calls, `chats` targets chat conversations, `any` targets both.
+     * @public
+     */
+    channel: CopilotChannel;
+    /**
+     * Conditions under which the profile matches a conversation. An empty tree always matches.
+     * @public
+     */
+    conditions?: __DocumentType | undefined;
+    /**
+     * Who the profile assists. Defaults to organization-wide.
+     * @public
+     */
+    access?: CopilotAccess | undefined;
+    company?: string | undefined;
+    profileId: string;
+    /**
+     * Draft revision this update is based on (optimistic locking). When it does not match the current revision, RevisionConflictException is returned.
+     * @public
+     */
+    revision: number;
+}
+/**
+ * @public
+ */
+export interface UpdateProfileOutput {
+    /**
+     * The complete configuration of a profile, including draft lifecycle state. Referenced library resources are listed by id; a published version resolves them into an immutable snapshot.
+     * @public
+     */
+    profile: Profile;
+}