npm - @wildix/wda-stream-client - Versions diffs - 1.1.59 → 1.1.60 - Mend

@wildix/wda-stream-client 1.1.59 → 1.1.60

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (37) hide show

package/dist-cjs/WdaStream.js +0 -6
package/dist-cjs/commands/index.js +0 -3
package/dist-cjs/models/models_0.js +31 -70
package/dist-cjs/models/models_1.js +1 -7
package/dist-cjs/protocols/Aws_restJson1.js +3 -396
package/dist-es/WdaStream.js +0 -6
package/dist-es/commands/index.js +0 -3
package/dist-es/models/models_0.js +29 -68
package/dist-es/models/models_1.js +0 -6
package/dist-es/protocols/Aws_restJson1.js +4 -391
package/dist-types/WdaStream.d.ts +0 -21
package/dist-types/WdaStreamClient.d.ts +2 -5
package/dist-types/commands/ConsumeEventCommand.d.ts +88 -146
package/dist-types/commands/DescribeEventCommand.d.ts +196 -467
package/dist-types/commands/GetOngoingCallCommand.d.ts +1 -1
package/dist-types/commands/GetOngoingCallTranscriptionCommand.d.ts +2 -2
package/dist-types/commands/GetOngoingConferenceCommand.d.ts +1 -2
package/dist-types/commands/GetOngoingConferenceTranscriptionCommand.d.ts +2 -3
package/dist-types/commands/ListServicesCommand.d.ts +1 -0
package/dist-types/commands/QueryConversationsCommand.d.ts +4 -6
package/dist-types/commands/index.d.ts +0 -3
package/dist-types/models/models_0.d.ts +786 -770
package/dist-types/models/models_1.d.ts +18 -353
package/dist-types/protocols/Aws_restJson1.d.ts +0 -27
package/dist-types/runtimeConfig.browser.d.ts +1 -1
package/dist-types/runtimeConfig.d.ts +1 -1
package/dist-types/runtimeConfig.native.d.ts +1 -1
package/package.json +1 -1
package/dist-cjs/commands/GetOngoingCallAnnotationsCommand.js +0 -21
package/dist-cjs/commands/GetOngoingChatAnnotationsCommand.js +0 -21
package/dist-cjs/commands/GetOngoingConferenceAnnotationsCommand.js +0 -21
package/dist-es/commands/GetOngoingCallAnnotationsCommand.js +0 -17
package/dist-es/commands/GetOngoingChatAnnotationsCommand.js +0 -17
package/dist-es/commands/GetOngoingConferenceAnnotationsCommand.js +0 -17
package/dist-types/commands/GetOngoingCallAnnotationsCommand.d.ts +0 -286
package/dist-types/commands/GetOngoingChatAnnotationsCommand.d.ts +0 -190
package/dist-types/commands/GetOngoingConferenceAnnotationsCommand.d.ts +0 -134

package/dist-types/models/models_0.d.ts CHANGED Viewed

@@ -118,170 +118,6 @@ export interface WhatsAppStatusEventData {
     channel?: string | undefined;
     parts?: number | undefined;
 }
-/**
- * Tool result captured for an annotation. Runtime services enforce serialized payload size limits.
- * @public
- */
-export interface AnnotationResultValue {
-    value: __DocumentType;
-}
-/**
- * Capability variable values captured for an annotation. Runtime services enforce serialized payload size limits.
- * @public
- */
-export interface AnnotationVariablesValue {
-    value: __DocumentType;
-}
-/**
- * @public
- */
-export type AnnotationPayload = AnnotationPayload.ResultMember | AnnotationPayload.TagMember | AnnotationPayload.TextMember | AnnotationPayload.VariablesMember | AnnotationPayload.$UnknownMember;
-/**
- * @public
- */
-export declare namespace AnnotationPayload {
-    interface TagMember {
-        tag: string;
-        text?: never;
-        variables?: never;
-        result?: never;
-        $unknown?: never;
-    }
-    interface TextMember {
-        tag?: never;
-        text: string;
-        variables?: never;
-        result?: never;
-        $unknown?: never;
-    }
-    /**
-     * Capability variable values captured for an annotation. Runtime services enforce serialized payload size limits.
-     * @public
-     */
-    interface VariablesMember {
-        tag?: never;
-        text?: never;
-        variables: AnnotationVariablesValue;
-        result?: never;
-        $unknown?: never;
-    }
-    /**
-     * Tool result captured for an annotation. Runtime services enforce serialized payload size limits.
-     * @public
-     */
-    interface ResultMember {
-        tag?: never;
-        text?: never;
-        variables?: never;
-        result: AnnotationResultValue;
-        $unknown?: never;
-    }
-    /**
-     * @public
-     */
-    interface $UnknownMember {
-        tag?: never;
-        text?: never;
-        variables?: never;
-        result?: never;
-        $unknown: [string, any];
-    }
-    interface Visitor<T> {
-        tag: (value: string) => T;
-        text: (value: string) => T;
-        variables: (value: AnnotationVariablesValue) => T;
-        result: (value: AnnotationResultValue) => T;
-        _: (name: string, value: any) => T;
-    }
-    const visit: <T>(value: AnnotationPayload, visitor: Visitor<T>) => T;
-}
-/**
- * @public
- * @enum
- */
-export declare const AnnotationSourceType: {
-    readonly CHATBOT: "chatbot";
-    readonly SYSTEM: "system";
-    readonly USER: "user";
-    readonly VOICEBOT: "voicebot";
-};
-/**
- * @public
- */
-export type AnnotationSourceType = typeof AnnotationSourceType[keyof typeof AnnotationSourceType];
-/**
- * Producer of an annotation. Generic identifiers allow callers to attach context such as tool id/name, user id/name, etc., without constraining the source type to a fixed shape.
- * @public
- */
-export interface AnnotationSource {
-    type: AnnotationSourceType;
-    /**
-     * Stable identifier of the producer (e.g. tool id, user id).
-     * @public
-     */
-    id?: string | undefined;
-    /**
-     * Human-readable name of the producer (e.g. tool name, user display name).
-     * @public
-     */
-    name?: string | undefined;
-}
-/**
- * @public
- */
-export interface Annotation {
-    id: string;
-    time: number;
-    payload: AnnotationPayload;
-    /**
-     * Producer of an annotation. Generic identifiers allow callers to attach context such as tool id/name, user id/name, etc., without constraining the source type to a fixed shape.
-     * @public
-     */
-    source: AnnotationSource;
-}
-/**
- * @public
- * @enum
- */
-export declare const License: {
-    readonly UC: "uc";
-    readonly XBEES: "x-bees";
-};
-/**
- * @public
- */
-export type License = typeof License[keyof typeof License];
-/**
- * @public
- * @enum
- */
-export declare const RecordType: {
-    readonly CALL: "call";
-    readonly CALL_ANNOTATIONS: "call_annotations";
-    readonly CALL_TRANSCRIPTION: "call_transcription";
-    readonly CHAT: "chat";
-    readonly CHAT_ANNOTATIONS: "chat_annotations";
-    readonly CHAT_TRANSCRIPTION: "chat_transcription";
-    readonly CONFERENCE: "conference";
-    readonly CONFERENCE_ANNOTATIONS: "conference_annotations";
-    readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
-};
-/**
- * @public
- */
-export type RecordType = typeof RecordType[keyof typeof RecordType];
-/**
- * @public
- * @enum
- */
-export declare const AnnotationsStatus: {
-    readonly AVAILABLE: "AVAILABLE";
-    readonly UNAVAILABLE: "UNAVAILABLE";
-};
-/**
- * @public
- */
-export type AnnotationsStatus = typeof AnnotationsStatus[keyof typeof AnnotationsStatus];
 /**
  * @public
  */
@@ -515,6 +351,18 @@ export interface CallParticipant {
      */
     location?: string | undefined;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const License: {
+    readonly UC: "uc";
+    readonly XBEES: "x-bees";
+};
+/**
+ * @public
+ */
+export type License = typeof License[keyof typeof License];
 /**
  * @public
  */
@@ -535,6 +383,22 @@ export declare const CallFlowTranscriptionStatus: {
  * @public
  */
 export type CallFlowTranscriptionStatus = typeof CallFlowTranscriptionStatus[keyof typeof CallFlowTranscriptionStatus];
+/**
+ * @public
+ * @enum
+ */
+export declare const RecordType: {
+    readonly CALL: "call";
+    readonly CALL_TRANSCRIPTION: "call_transcription";
+    readonly CHAT: "chat";
+    readonly CHAT_TRANSCRIPTION: "chat_transcription";
+    readonly CONFERENCE: "conference";
+    readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
+};
+/**
+ * @public
+ */
+export type RecordType = typeof RecordType[keyof typeof RecordType];
 /**
  * @public
  */
@@ -582,6 +446,11 @@ export interface CallRecord {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
+    /**
+     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
@@ -612,7 +481,6 @@ export interface CallRecord {
     transcriptionStatus?: CallFlowTranscriptionStatus | undefined;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     /**
      * Consider to use `attachments` instead.
      *
@@ -988,7 +856,6 @@ export interface ChatRecord {
     channel: Channel;
     status?: ChatStatus | undefined;
     participants: (ChatParticipant)[];
-    annotationsStatus?: AnnotationsStatus | undefined;
     type: RecordType;
 }
 /**
@@ -1401,7 +1268,6 @@ export interface ConferenceRecord {
     transcriptionStatus: ConferenceTranscriptionStatus;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     type: RecordType;
 }
 /**
@@ -1524,7 +1390,6 @@ export interface CallAgentsStartOrEndConsumeEventData {
 export declare const CallConsumeEventType: {
     readonly CALL_AGENTS_CANCEL: "CALL.AGENTS_CANCEL";
     readonly CALL_AGENTS_START: "CALL.AGENTS_START";
-    readonly CALL_ANNOTATE: "CALL.ANNOTATE";
     readonly CALL_ATTACHMENT: "CALL.ATTACHMENT";
     readonly CALL_END: "CALL.END";
     readonly CALL_LIVE: "CALL.LIVE";
@@ -1564,25 +1429,31 @@ export interface CallAgentsStartConsumeEvent {
     type: CallConsumeEventType;
     data: CallAgentsStartOrEndConsumeEventData;
 }
+/**
+ * @public
+ */
+export interface CallTranscription {
+    flowIndex: number;
+    flowStartTime: number;
+    callStartTime: number;
+    chunks: Record<string, CallTranscriptionChunk>;
+}
 /**
  * @public
  * @enum
  */
 export declare const LiveEventType: {
     readonly CALL: "call";
-    readonly CALL_ANNOTATION: "call_annotation";
     readonly CALL_COMPLETE: "call_complete";
     readonly CALL_INTERRUPTED: "call_interrupted";
     readonly CALL_TRANSCRIPTION: "call_transcription";
     readonly CHAT: "chat";
-    readonly CHAT_ANNOTATION: "chat_annotation";
     readonly CHAT_COMPLETE: "chat_complete";
     readonly CHAT_COST: "call_cost";
     readonly CHAT_INTERRUPTED: "chat_interrupted";
     readonly CHAT_MISSED: "chat_missed";
     readonly CHAT_TRANSCRIPTION: "chat_transcription";
     readonly CONFERENCE: "conference";
-    readonly CONFERENCE_ANNOTATION: "conference_annotation";
     readonly CONFERENCE_COMPLETE: "conference_complete";
     readonly CONFERENCE_INTERRUPTED: "conference_interrupted";
     readonly CONFERENCE_JOIN: "conference_join";
@@ -1590,6 +1461,7 @@ export declare const LiveEventType: {
     readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
     readonly SERVICE: "service";
     readonly SERVICE_AGENT: "service_agent";
+    readonly SERVICE_AGENT_STATUS: "service_agent_status";
     readonly SERVICE_CALL: "service_call";
     readonly SERVICE_CALL_COMPLETE: "service_call_complete";
     readonly SERVICE_COMPLETE: "service_complete";
@@ -1598,30 +1470,6 @@ export declare const LiveEventType: {
  * @public
  */
 export type LiveEventType = typeof LiveEventType[keyof typeof LiveEventType];
-/**
- * @public
- */
-export interface CallAnalyticsAnnotationsRecordEvent {
-    id: string;
-    pbx: string;
-    time: number;
-    company: string;
-    licenses: (License)[];
-    flowIndex: number;
-    flowStartTime: number;
-    callStartTime: number;
-    annotations: (Annotation)[];
-    type: LiveEventType;
-}
-/**
- * @public
- */
-export interface CallTranscription {
-    flowIndex: number;
-    flowStartTime: number;
-    callStartTime: number;
-    chunks: Record<string, CallTranscriptionChunk>;
-}
 /**
  * @public
  */
@@ -1636,21 +1484,6 @@ export interface CallAnalyticsCostRecordEvent {
     flowIndex: number;
     cost: number;
 }
-/**
- * @public
- */
-export interface CallAnalyticsLiveAnnotationEvent {
-    id: string;
-    pbx: string;
-    time: number;
-    company: string;
-    licenses: (License)[];
-    event: LiveEventType;
-    flowIndex: number;
-    flowStartTime: number;
-    callStartTime: number;
-    annotation: Annotation;
-}
 /**
  * @public
  */
@@ -1756,6 +1589,11 @@ export interface CallAnalyticsLiveProgressEventFlow {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
+    /**
+     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
@@ -1786,7 +1624,6 @@ export interface CallAnalyticsLiveProgressEventFlow {
     transcriptionStatus?: CallFlowTranscriptionStatus | undefined;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     /**
      * Consider to use `attachments` instead.
      *
@@ -1915,6 +1752,11 @@ export interface CallAnalyticsRecordEventFlow {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
+    /**
+     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
@@ -1945,7 +1787,6 @@ export interface CallAnalyticsRecordEventFlow {
     transcriptionStatus?: CallFlowTranscriptionStatus | undefined;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     /**
      * Consider to use `attachments` instead.
      *
@@ -2004,24 +1845,6 @@ export interface CallAnalyticsTranscriptionRecordEvent {
     type: LiveEventType;
     complete: boolean;
 }
-/**
- * @public
- */
-export interface CallAnnotateConsumeEventData {
-    flowIndex: number;
-    annotation: Annotation;
-}
-/**
- * @public
- */
-export interface CallAnnotateConsumeEvent {
-    id: string;
-    time: number;
-    pbx: string;
-    company: string;
-    type: CallConsumeEventType;
-    data: CallAnnotateConsumeEventData;
-}
 /**
  * @public
  * @enum
@@ -2101,9 +1924,7 @@ export interface CallEndConsumeEvent {
  * @enum
  */
 export declare const CallEventType: {
-    readonly ANNOTATIONS_RECORD_EVENT: "CallAnalyticsAnnotationsRecordEvent";
     readonly COST_RECORD_EVENT: "CallAnalyticsCostRecordEvent";
-    readonly LIVE_ANNOTATION_EVENT: "CallAnalyticsLiveAnnotationEvent";
     readonly LIVE_COMPLETE_EVENT: "CallAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "CallAnalyticsLiveInterruptedEvent";
     readonly LIVE_PROGRESS_EVENT: "CallAnalyticsLiveProgressEvent";
@@ -2285,6 +2106,11 @@ export interface CallSplitConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
+    /**
+     * Position of the call in the queue (1-based).
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2317,6 +2143,11 @@ export interface CallStartConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
+    /**
+     * Position of the call in the queue (1-based).
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2370,6 +2201,11 @@ export interface CallUpdateConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
+    /**
+     * Position of the call in the queue (1-based).
+     * @public
+     */
+    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2386,44 +2222,6 @@ export interface CallUpdateConsumeEvent {
     type: CallConsumeEventType;
     data: CallUpdateConsumeEventData;
 }
-/**
- * @public
- */
-export interface ChatAnalyticsAnnotationsRecordEvent {
-    /**
-     * A unique chat channel identifier, distinguish each chat channel across different types.
-     * @public
-     */
-    id?: string | undefined;
-    /**
-     * A unique identifier that distinguishes each chat session within a channel.
-     * @public
-     */
-    chatId?: string | undefined;
-    time: number;
-    company: string;
-    annotations: (Annotation)[];
-    type: LiveEventType;
-}
-/**
- * @public
- */
-export interface ChatAnalyticsLiveAnnotationEvent {
-    /**
-     * A unique chat channel identifier, distinguish each chat channel across different types.
-     * @public
-     */
-    id?: string | undefined;
-    /**
-     * A unique identifier that distinguishes each chat session within a channel.
-     * @public
-     */
-    chatId?: string | undefined;
-    time: number;
-    company: string;
-    event: LiveEventType;
-    annotation: Annotation;
-}
 /**
  * @public
  */
@@ -2491,7 +2289,6 @@ export interface ChatAnalyticsLiveProgressEvent {
     tags?: (ChatTag)[] | undefined;
     direction: ChatDirection;
     status: ChatStatus;
-    annotationsStatus?: AnnotationsStatus | undefined;
 }
 /**
  * @public
@@ -2559,7 +2356,6 @@ export interface ChatAnalyticsRecordEvent {
     channel: Channel;
     status?: ChatStatus | undefined;
     participants: (ChatParticipant)[];
-    annotationsStatus?: AnnotationsStatus | undefined;
     type: string;
 }
 /**
@@ -2589,36 +2385,6 @@ export interface ChatAnalyticsTranscriptionRecordEvent {
     transcription: ChatTranscription;
     type: LiveEventType;
 }
-/**
- * @public
- */
-export interface ChatAnnotateConsumeEventData {
-    chatId: string;
-    annotation: Annotation;
-}
-/**
- * @public
- * @enum
- */
-export declare const ChatConsumeEventType: {
-    readonly CHAT_ANNOTATE: "CHAT.ANNOTATE";
-    readonly CHAT_MESSAGE: "CHAT.MESSAGE";
-    readonly CHAT_NEW: "CHAT.NEW";
-    readonly CHAT_UPDATE: "CHAT.UPDATE";
-};
-/**
- * @public
- */
-export type ChatConsumeEventType = typeof ChatConsumeEventType[keyof typeof ChatConsumeEventType];
-/**
- * @public
- */
-export interface ChatAnnotateConsumeEvent {
-    type: ChatConsumeEventType;
-    company: string;
-    time: number;
-    data: ChatAnnotateConsumeEventData;
-}
 /**
  * @public
  */
@@ -2636,13 +2402,24 @@ export interface ChatConsumeEventParticipants {
     customers: (User)[];
     customersCount: number;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const ChatConsumeEventType: {
+    readonly CHAT_MESSAGE: "CHAT.MESSAGE";
+    readonly CHAT_NEW: "CHAT.NEW";
+    readonly CHAT_UPDATE: "CHAT.UPDATE";
+};
+/**
+ * @public
+ */
+export type ChatConsumeEventType = typeof ChatConsumeEventType[keyof typeof ChatConsumeEventType];
 /**
  * @public
  * @enum
  */
 export declare const ChatEventType: {
-    readonly ANNOTATIONS_RECORD_EVENT: "ChatAnalyticsAnnotationsRecordEvent";
-    readonly LIVE_ANNOTATION_EVENT: "ChatAnalyticsLiveAnnotationEvent";
     readonly LIVE_COMPLETE_EVENT: "ChatAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "ChatAnalyticsLiveInterruptedEvent";
     readonly LIVE_PROGRESS_EVENT: "ChatAnalyticsLiveProgressEvent";
@@ -2735,26 +2512,6 @@ export interface ChatUpdateConsumeEvent {
     time: number;
     data: ChatUpdateConsumeEventData;
 }
-/**
- * @public
- */
-export interface ConferenceAnalyticsAnnotationsRecordEvent {
-    id: string;
-    time: number;
-    company: string;
-    annotations: (Annotation)[];
-    type: LiveEventType;
-}
-/**
- * @public
- */
-export interface ConferenceAnalyticsLiveAnnotationEvent {
-    id: string;
-    time: number;
-    company: string;
-    event: LiveEventType;
-    annotation: Annotation;
-}
 /**
  * @public
  */
@@ -2808,7 +2565,6 @@ export interface ConferenceAnalyticsLiveProgressEvent {
     participants: (ConferenceParticipant)[];
     transcriptionStatus?: ConferenceTranscriptionStatus | undefined;
     transcriptionLanguage?: string | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     /**
      * List of unique group IDs from all participants involved in the conversation
      * @public
@@ -2849,7 +2605,6 @@ export interface ConferenceAnalyticsRecordEvent {
     transcriptionStatus: ConferenceTranscriptionStatus;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
-    annotationsStatus?: AnnotationsStatus | undefined;
     type: LiveEventType;
     transcriptions?: string | undefined;
 }
@@ -2875,17 +2630,22 @@ export interface ConferenceAnalyticsTranscriptionRecordEvent {
 }
 /**
  * @public
+ * @enum
  */
-export interface ConferenceAnnotateConsumeEventData {
-    company?: string | undefined;
-    annotation: Annotation;
-}
+export declare const ConferenceConsumeDirection: {
+    readonly INBOUND: "inbound";
+    readonly INTERNAL: "internal";
+    readonly OUTBOUND: "outbound";
+};
+/**
+ * @public
+ */
+export type ConferenceConsumeDirection = typeof ConferenceConsumeDirection[keyof typeof ConferenceConsumeDirection];
 /**
  * @public
  * @enum
  */
 export declare const ConferenceConsumeEventType: {
-    readonly CONFERENCE_ANNOTATE: "CONFERENCE.ANNOTATE";
     readonly CONFERENCE_END: "CONFERENCE.END";
     readonly CONFERENCE_JOIN: "CONFERENCE.JOIN";
     readonly CONFERENCE_KEEP_ALIVE: "CONFERENCE.KEEP_ALIVE";
@@ -2901,29 +2661,6 @@ export declare const ConferenceConsumeEventType: {
  * @public
  */
 export type ConferenceConsumeEventType = typeof ConferenceConsumeEventType[keyof typeof ConferenceConsumeEventType];
-/**
- * @public
- */
-export interface ConferenceAnnotateConsumeEvent {
-    room: string;
-    session: string;
-    time: number;
-    type: ConferenceConsumeEventType;
-    data: ConferenceAnnotateConsumeEventData;
-}
-/**
- * @public
- * @enum
- */
-export declare const ConferenceConsumeDirection: {
-    readonly INBOUND: "inbound";
-    readonly INTERNAL: "internal";
-    readonly OUTBOUND: "outbound";
-};
-/**
- * @public
- */
-export type ConferenceConsumeDirection = typeof ConferenceConsumeDirection[keyof typeof ConferenceConsumeDirection];
 /**
  * @public
  */
@@ -2938,8 +2675,6 @@ export interface ConferenceEndConsumeEvent {
  * @enum
  */
 export declare const ConferenceEventType: {
-    readonly ANNOTATIONS_RECORD_EVENT: "ConferenceAnalyticsAnnotationsRecordEvent";
-    readonly LIVE_ANNOTATION_EVENT: "ConferenceAnalyticsLiveAnnotationEvent";
     readonly LIVE_COMPLETE_EVENT: "ConferenceAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "ConferenceAnalyticsLiveInterruptedEvent";
     readonly LIVE_JOIN_EVENT: "ConferenceAnalyticsLiveJoinEvent";
@@ -3206,9 +2941,14 @@ export interface ServiceAgentConsumeEventData {
     penalty?: string | undefined;
     type?: ServiceAgentType | undefined;
     paused?: boolean | undefined;
+    status?: string | undefined;
+    reason?: string | undefined;
+    message?: string | undefined;
     lastQueueCallEnd?: number | undefined;
     userExtension?: string | undefined;
+    department?: string | undefined;
     name?: string | undefined;
+    aclGroup?: string | undefined;
 }
 /**
  * @public
@@ -3233,9 +2973,17 @@ export type ServiceConsumeEventType = typeof ServiceConsumeEventType[keyof typeo
  * @public
  */
 export interface ServiceAgentJoinConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -3244,9 +2992,17 @@ export interface ServiceAgentJoinConsumeEvent {
  * @public
  */
 export interface ServiceAgentLeaveConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -3255,9 +3011,17 @@ export interface ServiceAgentLeaveConsumeEvent {
  * @public
  */
 export interface ServiceAgentUpdateConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -3269,43 +3033,69 @@ export interface ServiceAgentUpdateConsumeEvent {
 export declare const ServiceCallAction: {
     readonly ANSWER: "ANSWER";
     readonly CANCEL: "CANCEL";
+    readonly END: "END";
+    readonly INIT: "INIT";
     readonly REJECT: "REJECT";
     readonly RING: "RING";
+    readonly WAIT: "WAIT";
 };
 /**
  * @public
  */
 export type ServiceCallAction = typeof ServiceCallAction[keyof typeof ServiceCallAction];
 /**
- * @public
- */
-export interface ServiceCustomer {
-    phone: string;
-    name?: string | undefined;
-}
-/**
- * Service call data shared by live events and record representation.
+ * Base service call structure.
  * @public
  */
 export interface ServiceCallConsumeEventData {
+    /**
+     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
+     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
+     * @public
+     */
+    action?: ServiceCallAction | undefined;
+    /**
+     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
+     * @public
+     */
+    reason?: string | undefined;
+    /**
+     * Agents related to this action (typically those ringing/answering/cancelling).
+     * @public
+     */
+    relatedAgents?: (string)[] | undefined;
+    /**
+     * Identifier of the call this record describes.
+     * @public
+     */
     callId: string;
+    /**
+     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
+     * @public
+     */
+    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
-    action?: ServiceCallAction | undefined;
-    customer?: ServiceCustomer | undefined;
-    relatedAgents?: (string)[] | undefined;
 }
 /**
  * @public
  */
 export interface ServiceCallEndConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Service call data shared by live events and record representation.
+     * Base service call structure.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3314,13 +3104,21 @@ export interface ServiceCallEndConsumeEvent {
  * @public
  */
 export interface ServiceCallInitConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Service call data shared by live events and record representation.
+     * Base service call structure.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3329,13 +3127,21 @@ export interface ServiceCallInitConsumeEvent {
  * @public
  */
 export interface ServiceCallUpdateConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Service call data shared by live events and record representation.
+     * Base service call structure.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3344,9 +3150,17 @@ export interface ServiceCallUpdateConsumeEvent {
  * @public
  */
 export interface ServiceEndConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
 }
@@ -3358,18 +3172,45 @@ export interface ServiceAgent {
     penalty?: string | undefined;
     type?: ServiceAgentType | undefined;
     paused?: boolean | undefined;
+    status?: string | undefined;
+    reason?: string | undefined;
+    message?: string | undefined;
     lastQueueCallEnd?: number | undefined;
     userExtension?: string | undefined;
+    department?: string | undefined;
     name?: string | undefined;
+    aclGroup?: string | undefined;
 }
 /**
  * @public
  */
 export interface ServiceConsumeEventData {
-    name?: string | undefined;
+    /**
+     * The display name of the service.
+     * @public
+     */
+    name: string;
+    /**
+     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
+     * @public
+     */
     strategy?: string | undefined;
     maxCalls?: string | undefined;
+    /**
+     * Defines the service priority among other services in terms of call distribution to an agent
+     * @public
+     */
     weight?: string | undefined;
+    /**
+     * PBX timeZone (e.g., 'Europe/Kyiv').
+     * @public
+     */
+    timeZone?: string | undefined;
+    /**
+     * ACL group identifier associated with the service.
+     * @public
+     */
+    aclGroup?: string | undefined;
     agents?: (ServiceAgent)[] | undefined;
     calls?: (string)[] | undefined;
 }
@@ -3377,9 +3218,17 @@ export interface ServiceConsumeEventData {
  * @public
  */
 export interface ServiceInitConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceConsumeEventData;
@@ -3388,9 +3237,17 @@ export interface ServiceInitConsumeEvent {
  * @public
  */
 export interface ServiceUpdateConsumeEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
-    time: number;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
+    time: number;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceConsumeEventData;
@@ -3557,7 +3414,7 @@ export interface WhatsAppStatusConsumeEvent {
 /**
  * @public
  */
-export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAnnotateMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordPauseMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallRecordUnpauseMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatAnnotateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceAnnotateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.ServiceAgentJoinMember | ConsumeEventInputEvent.ServiceAgentLeaveMember | ConsumeEventInputEvent.ServiceAgentUpdateMember | ConsumeEventInputEvent.ServiceCallEndMember | ConsumeEventInputEvent.ServiceCallInitMember | ConsumeEventInputEvent.ServiceCallUpdateMember | ConsumeEventInputEvent.ServiceEndMember | ConsumeEventInputEvent.ServiceInitMember | ConsumeEventInputEvent.ServiceUpdateMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
+export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordPauseMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallRecordUnpauseMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.ServiceAgentJoinMember | ConsumeEventInputEvent.ServiceAgentLeaveMember | ConsumeEventInputEvent.ServiceAgentUpdateMember | ConsumeEventInputEvent.ServiceCallEndMember | ConsumeEventInputEvent.ServiceCallInitMember | ConsumeEventInputEvent.ServiceCallUpdateMember | ConsumeEventInputEvent.ServiceEndMember | ConsumeEventInputEvent.ServiceInitMember | ConsumeEventInputEvent.ServiceUpdateMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
 /**
  * @public
  */
@@ -3566,7 +3423,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart: CallStartConsumeEvent;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3581,7 +3437,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3592,7 +3447,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3615,7 +3469,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate: CallUpdateConsumeEvent;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3630,7 +3483,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3641,7 +3493,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3664,56 +3515,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit: CallSplitConsumeEvent;
-        callAnnotate?: never;
-        callLive?: never;
-        callAgentsStart?: never;
-        callAgentsCancel?: never;
-        callEnd?: never;
-        callRecordStart?: never;
-        callRecordStop?: never;
-        callRecordPause?: never;
-        callRecordUnpause?: never;
-        callAttachment?: never;
-        callTranscription?: never;
-        callPostTranscription?: never;
-        conferenceTimeFrames?: never;
-        conferenceStart?: never;
-        conferenceJoin?: never;
-        conferenceAnnotate?: never;
-        conferenceRecordStart?: never;
-        conferenceTranscription?: never;
-        conferenceLeave?: never;
-        conferenceRecordStop?: never;
-        conferenceKeepAlive?: never;
-        conferenceEnd?: never;
-        conferenceStats?: never;
-        chatMessage?: never;
-        chatNew?: never;
-        chatUpdate?: never;
-        chatAnnotate?: never;
-        smsInbound?: never;
-        smsStatus?: never;
-        whatsappInbound?: never;
-        whatsappStatus?: never;
-        presence?: never;
-        presenceTelephony?: never;
-        serviceInit?: never;
-        serviceUpdate?: never;
-        serviceEnd?: never;
-        serviceCallInit?: never;
-        serviceCallUpdate?: never;
-        serviceCallEnd?: never;
-        serviceAgentJoin?: never;
-        serviceAgentUpdate?: never;
-        serviceAgentLeave?: never;
-        usageStt?: never;
-        $unknown?: never;
-    }
-    interface CallAnnotateMember {
-        callStart?: never;
-        callUpdate?: never;
-        callSplit?: never;
-        callAnnotate: CallAnnotateConsumeEvent;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3728,7 +3529,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3739,7 +3539,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3762,7 +3561,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive: CallLiveConsumeEvent;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3777,7 +3575,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3788,7 +3585,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3811,7 +3607,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart: CallAgentsStartConsumeEvent;
         callAgentsCancel?: never;
@@ -3826,7 +3621,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3837,7 +3631,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3860,7 +3653,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel: CallAgentsCancelConsumeEvent;
@@ -3875,7 +3667,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3886,7 +3677,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3909,7 +3699,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3924,7 +3713,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3935,7 +3723,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3958,7 +3745,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3973,7 +3759,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3984,7 +3769,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4007,7 +3791,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4022,7 +3805,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4033,7 +3815,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4056,7 +3837,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4071,7 +3851,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4082,7 +3861,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4105,7 +3883,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4120,7 +3897,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4131,7 +3907,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4154,7 +3929,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4169,7 +3943,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4180,7 +3953,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4203,7 +3975,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4218,7 +3989,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4229,7 +3999,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4256,7 +4025,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4271,7 +4039,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4282,7 +4049,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4305,7 +4071,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4320,7 +4085,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames: ConferenceTimeFramesConsumeEvent;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4331,7 +4095,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4354,7 +4117,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4369,7 +4131,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart: ConferenceStartConsumeEvent;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4380,7 +4141,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4403,7 +4163,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4418,7 +4177,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin: ConferenceJoinConsumeEvent;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4429,7 +4187,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4448,11 +4205,10 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface ConferenceAnnotateMember {
+    interface ConferenceRecordStartMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4467,8 +4223,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate: ConferenceAnnotateConsumeEvent;
-        conferenceRecordStart?: never;
+        conferenceRecordStart: ConferenceRecordStartConsumeEvent;
         conferenceTranscription?: never;
         conferenceLeave?: never;
         conferenceRecordStop?: never;
@@ -4478,7 +4233,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4497,11 +4251,10 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface ConferenceRecordStartMember {
+    interface ConferenceTranscriptionMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4516,9 +4269,8 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
-        conferenceRecordStart: ConferenceRecordStartConsumeEvent;
-        conferenceTranscription?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription: ConferenceTranscriptionConsumeEvent;
         conferenceLeave?: never;
         conferenceRecordStop?: never;
         conferenceKeepAlive?: never;
@@ -4527,7 +4279,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4546,11 +4297,10 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface ConferenceTranscriptionMember {
+    interface ConferenceLeaveMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4565,56 +4315,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
-        conferenceRecordStart?: never;
-        conferenceTranscription: ConferenceTranscriptionConsumeEvent;
-        conferenceLeave?: never;
-        conferenceRecordStop?: never;
-        conferenceKeepAlive?: never;
-        conferenceEnd?: never;
-        conferenceStats?: never;
-        chatMessage?: never;
-        chatNew?: never;
-        chatUpdate?: never;
-        chatAnnotate?: never;
-        smsInbound?: never;
-        smsStatus?: never;
-        whatsappInbound?: never;
-        whatsappStatus?: never;
-        presence?: never;
-        presenceTelephony?: never;
-        serviceInit?: never;
-        serviceUpdate?: never;
-        serviceEnd?: never;
-        serviceCallInit?: never;
-        serviceCallUpdate?: never;
-        serviceCallEnd?: never;
-        serviceAgentJoin?: never;
-        serviceAgentUpdate?: never;
-        serviceAgentLeave?: never;
-        usageStt?: never;
-        $unknown?: never;
-    }
-    interface ConferenceLeaveMember {
-        callStart?: never;
-        callUpdate?: never;
-        callSplit?: never;
-        callAnnotate?: never;
-        callLive?: never;
-        callAgentsStart?: never;
-        callAgentsCancel?: never;
-        callEnd?: never;
-        callRecordStart?: never;
-        callRecordStop?: never;
-        callRecordPause?: never;
-        callRecordUnpause?: never;
-        callAttachment?: never;
-        callTranscription?: never;
-        callPostTranscription?: never;
-        conferenceTimeFrames?: never;
-        conferenceStart?: never;
-        conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave: ConferenceLeaveConsumeEvent;
@@ -4625,7 +4325,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4648,7 +4347,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4663,7 +4361,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4674,7 +4371,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4697,7 +4393,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4712,7 +4407,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4723,7 +4417,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4746,7 +4439,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4761,7 +4453,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4772,7 +4463,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4795,7 +4485,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4810,7 +4499,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4821,7 +4509,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4844,7 +4531,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4859,7 +4545,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4870,7 +4555,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage: ChatMessageConsumeEvent;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4893,7 +4577,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4908,7 +4591,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4919,7 +4601,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew: ChatNewConsumeEvent;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4942,7 +4623,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4957,7 +4637,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4968,56 +4647,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate: ChatUpdateConsumeEvent;
-        chatAnnotate?: never;
-        smsInbound?: never;
-        smsStatus?: never;
-        whatsappInbound?: never;
-        whatsappStatus?: never;
-        presence?: never;
-        presenceTelephony?: never;
-        serviceInit?: never;
-        serviceUpdate?: never;
-        serviceEnd?: never;
-        serviceCallInit?: never;
-        serviceCallUpdate?: never;
-        serviceCallEnd?: never;
-        serviceAgentJoin?: never;
-        serviceAgentUpdate?: never;
-        serviceAgentLeave?: never;
-        usageStt?: never;
-        $unknown?: never;
-    }
-    interface ChatAnnotateMember {
-        callStart?: never;
-        callUpdate?: never;
-        callSplit?: never;
-        callAnnotate?: never;
-        callLive?: never;
-        callAgentsStart?: never;
-        callAgentsCancel?: never;
-        callEnd?: never;
-        callRecordStart?: never;
-        callRecordStop?: never;
-        callRecordPause?: never;
-        callRecordUnpause?: never;
-        callAttachment?: never;
-        callTranscription?: never;
-        callPostTranscription?: never;
-        conferenceTimeFrames?: never;
-        conferenceStart?: never;
-        conferenceJoin?: never;
-        conferenceAnnotate?: never;
-        conferenceRecordStart?: never;
-        conferenceTranscription?: never;
-        conferenceLeave?: never;
-        conferenceRecordStop?: never;
-        conferenceKeepAlive?: never;
-        conferenceEnd?: never;
-        conferenceStats?: never;
-        chatMessage?: never;
-        chatNew?: never;
-        chatUpdate?: never;
-        chatAnnotate: ChatAnnotateConsumeEvent;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5040,7 +4669,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5055,7 +4683,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5066,7 +4693,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound: SmsInboundConsumeEvent;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5089,7 +4715,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5104,7 +4729,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5115,7 +4739,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus: SmsStatusConsumeEvent;
         whatsappInbound?: never;
@@ -5138,7 +4761,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5153,7 +4775,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5164,7 +4785,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound: WhatsAppInboundConsumeEvent;
@@ -5187,7 +4807,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5202,7 +4821,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5213,7 +4831,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5236,7 +4853,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5251,7 +4867,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5262,7 +4877,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5285,7 +4899,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5300,7 +4913,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5311,7 +4923,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5334,7 +4945,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5349,7 +4959,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5360,7 +4969,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5383,7 +4991,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5398,7 +5005,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5409,7 +5015,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5432,7 +5037,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5447,7 +5051,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5458,7 +5061,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5481,7 +5083,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5496,7 +5097,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5507,7 +5107,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5530,7 +5129,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5545,7 +5143,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5556,7 +5153,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5579,7 +5175,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5594,7 +5189,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5605,7 +5199,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5628,7 +5221,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5643,7 +5235,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5654,7 +5245,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5677,7 +5267,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5692,7 +5281,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5703,7 +5291,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5726,7 +5313,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5741,7 +5327,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5752,7 +5337,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5775,7 +5359,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5790,7 +5373,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5801,7 +5383,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5827,7 +5408,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
-        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5842,7 +5422,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
-        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5853,7 +5432,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5876,7 +5454,6 @@ export declare namespace ConsumeEventInputEvent {
         callStart: (value: CallStartConsumeEvent) => T;
         callUpdate: (value: CallUpdateConsumeEvent) => T;
         callSplit: (value: CallSplitConsumeEvent) => T;
-        callAnnotate: (value: CallAnnotateConsumeEvent) => T;
         callLive: (value: CallLiveConsumeEvent) => T;
         callAgentsStart: (value: CallAgentsStartConsumeEvent) => T;
         callAgentsCancel: (value: CallAgentsCancelConsumeEvent) => T;
@@ -5891,7 +5468,6 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames: (value: ConferenceTimeFramesConsumeEvent) => T;
         conferenceStart: (value: ConferenceStartConsumeEvent) => T;
         conferenceJoin: (value: ConferenceJoinConsumeEvent) => T;
-        conferenceAnnotate: (value: ConferenceAnnotateConsumeEvent) => T;
         conferenceRecordStart: (value: ConferenceRecordStartConsumeEvent) => T;
         conferenceTranscription: (value: ConferenceTranscriptionConsumeEvent) => T;
         conferenceLeave: (value: ConferenceLeaveConsumeEvent) => T;
@@ -5902,7 +5478,6 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage: (value: ChatMessageConsumeEvent) => T;
         chatNew: (value: ChatNewConsumeEvent) => T;
         chatUpdate: (value: ChatUpdateConsumeEvent) => T;
-        chatAnnotate: (value: ChatAnnotateConsumeEvent) => T;
         smsInbound: (value: SmsInboundConsumeEvent) => T;
         smsStatus: (value: SmsStatusConsumeEvent) => T;
         whatsappInbound: (value: WhatsAppInboundConsumeEvent) => T;
@@ -6113,15 +5688,76 @@ export declare const PresenceEventType: {
  * @public
  */
 export type PresenceEventType = typeof PresenceEventType[keyof typeof PresenceEventType];
+/**
+ * Record representation of a service agent status update.
+ * @public
+ */
+export interface ServiceAgentsStatusAnalyticsRecordEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
+    id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
+    pbx: string;
+    time: number;
+    company: string;
+    /**
+     * The display name of the service.
+     * @public
+     */
+    name: string;
+    /**
+     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
+     * @public
+     */
+    strategy?: string | undefined;
+    maxCalls?: string | undefined;
+    /**
+     * Defines the service priority among other services in terms of call distribution to an agent
+     * @public
+     */
+    weight?: string | undefined;
+    /**
+     * PBX timeZone (e.g., 'Europe/Kyiv').
+     * @public
+     */
+    timeZone?: string | undefined;
+    /**
+     * ACL group identifier associated with the service.
+     * @public
+     */
+    aclGroup?: string | undefined;
+    /**
+     * Type discriminator; always 'service_agent_status' for this event.
+     * @public
+     */
+    type: LiveEventType;
+    /**
+     * List of agent objects for which status was recorded.
+     * @public
+     */
+    agents: (ServiceAgent)[];
+}
 /**
  * @public
  */
 export interface ServiceAnalyticsLiveCompleteEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
     time: number;
     company: string;
-    licenses: (License)[];
     event: LiveEventType;
 }
 /**
@@ -6147,22 +5783,27 @@ export type ServiceAnalyticsEventTrigger = typeof ServiceAnalyticsEventTrigger[k
  * @public
  */
 export interface ServiceAnalyticsLiveProgressEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
     time: number;
     company: string;
-    licenses: (License)[];
-    event: LiveEventType;
     /**
-     * An original event that triggers current one.
+     * The display name of the service.
      * @public
      */
-    eventTrigger: ServiceAnalyticsEventTrigger;
+    name: string;
     /**
-     * Service name.
+     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
      * @public
      */
-    name?: string | undefined;
     strategy?: string | undefined;
     maxCalls?: string | undefined;
     /**
@@ -6170,6 +5811,22 @@ export interface ServiceAnalyticsLiveProgressEvent {
      * @public
      */
     weight?: string | undefined;
+    /**
+     * PBX timeZone (e.g., 'Europe/Kyiv').
+     * @public
+     */
+    timeZone?: string | undefined;
+    /**
+     * ACL group identifier associated with the service.
+     * @public
+     */
+    aclGroup?: string | undefined;
+    event: LiveEventType;
+    /**
+     * An original event that triggers current one.
+     * @public
+     */
+    eventTrigger: ServiceAnalyticsEventTrigger;
     /**
      * List of agents assigned to the service
      * @public
@@ -6182,39 +5839,97 @@ export interface ServiceAnalyticsLiveProgressEvent {
     calls?: (string)[] | undefined;
 }
 /**
- * Service call data shared by live events and record representation.
+ * Base service call structure.
  * @public
  */
 export interface ServiceCallAnalyticsLiveCompleteEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
     time: number;
     company: string;
-    licenses: (License)[];
+    /**
+     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
+     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
+     * @public
+     */
+    action?: ServiceCallAction | undefined;
+    /**
+     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
+     * @public
+     */
+    reason?: string | undefined;
+    /**
+     * Agents related to this action (typically those ringing/answering/cancelling).
+     * @public
+     */
+    relatedAgents?: (string)[] | undefined;
+    /**
+     * Identifier of the call this record describes.
+     * @public
+     */
     callId: string;
+    /**
+     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
+     * @public
+     */
+    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
-    action?: ServiceCallAction | undefined;
-    customer?: ServiceCustomer | undefined;
-    relatedAgents?: (string)[] | undefined;
     event: LiveEventType;
 }
 /**
- * Service call data shared by live events and record representation.
+ * Base service call structure.
  * @public
  */
 export interface ServiceCallAnalyticsLiveProgressEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
     id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
     pbx: string;
     time: number;
     company: string;
-    licenses: (License)[];
+    /**
+     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
+     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
+     * @public
+     */
+    action?: ServiceCallAction | undefined;
+    /**
+     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
+     * @public
+     */
+    reason?: string | undefined;
+    /**
+     * Agents related to this action (typically those ringing/answering/cancelling).
+     * @public
+     */
+    relatedAgents?: (string)[] | undefined;
+    /**
+     * Identifier of the call this record describes.
+     * @public
+     */
     callId: string;
+    /**
+     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
+     * @public
+     */
+    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
-    action?: ServiceCallAction | undefined;
-    customer?: ServiceCustomer | undefined;
-    relatedAgents?: (string)[] | undefined;
     event: LiveEventType;
     /**
      * An original event that triggers current one.
@@ -6223,44 +5938,140 @@ export interface ServiceCallAnalyticsLiveProgressEvent {
     eventTrigger: ServiceAnalyticsEventTrigger;
 }
 /**
- * @public
- * @enum
- */
-export declare const ServiceCallEventType: {
-    readonly LIVE_COMPLETE_EVENT: "ServiceCallAnalyticsLiveCompleteEvent";
-    readonly LIVE_PROGRESS_EVENT: "ServiceCallAnalyticsLiveProgressEvent";
-};
-/**
+ * A single lifecycle entry inside ServiceCallAnalyticsRecordEvent.actions, capturing the original triggering event, the resulting action, and the agents involved at that moment.
  * @public
  */
-export type ServiceCallEventType = typeof ServiceCallEventType[keyof typeof ServiceCallEventType];
+export interface ServiceCallRecord {
+    /**
+     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
+     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
+     * @public
+     */
+    action?: ServiceCallAction | undefined;
+    /**
+     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
+     * @public
+     */
+    reason?: string | undefined;
+    /**
+     * Agents related to this action (typically those ringing/answering/cancelling).
+     * @public
+     */
+    relatedAgents?: (string)[] | undefined;
+    /**
+     * Time when the action was emitted (epoch ms).
+     * @public
+     */
+    time: number;
+    /**
+     * Original event that triggered this action.
+     * @public
+     */
+    eventTrigger: ServiceAnalyticsEventTrigger;
+}
 /**
+ * Finalized record representation of a service call lifecycle, containing the full ordered sequence of lifecycle actions from queue entry to end.
  * @public
- * @enum
  */
-export declare const ServiceEventType: {
-    readonly LIVE_COMPLETE_EVENT: "ServiceAnalyticsLiveCompleteEvent";
-    readonly LIVE_PROGRESS_EVENT: "ServiceAnalyticsLiveProgressEvent";
-};
-/**
+export interface ServiceCallAnalyticsRecordEvent {
+    /**
+     * The unique identifier of the service.
+     * @public
+     */
+    id: string;
+    /**
+     * The PBX identifier of the service.
+     * @public
+     */
+    pbx: string;
+    time: number;
+    company: string;
+    /**
+     * The display name of the service.
+     * @public
+     */
+    name: string;
+    /**
+     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
+     * @public
+     */
+    strategy?: string | undefined;
+    maxCalls?: string | undefined;
+    /**
+     * Defines the service priority among other services in terms of call distribution to an agent
+     * @public
+     */
+    weight?: string | undefined;
+    /**
+     * PBX timeZone (e.g., 'Europe/Kyiv').
+     * @public
+     */
+    timeZone?: string | undefined;
+    /**
+     * ACL group identifier associated with the service.
+     * @public
+     */
+    aclGroup?: string | undefined;
+    /**
+     * Identifier of the call this record describes.
+     * @public
+     */
+    callId: string;
+    /**
+     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
+     * @public
+     */
+    flowId?: number | undefined;
+    startTime?: number | undefined;
+    direction?: CallDirection | undefined;
+    /**
+     * Type discriminator; always 'service_call' for this event.
+     * @public
+     */
+    type: LiveEventType;
+    /**
+     * Agents assigned to the service at record finalization time.
+     * @public
+     */
+    agents?: (ServiceAgent)[] | undefined;
+    /**
+     * Ordered list of lifecycle actions for the service call.
+     * @public
+     */
+    actions: (ServiceCallRecord)[];
+}
+/**
  * @public
+ * @enum
  */
-export type ServiceEventType = typeof ServiceEventType[keyof typeof ServiceEventType];
+export declare const ServiceCallEventType: {
+    readonly LIVE_COMPLETE_EVENT: "ServiceCallAnalyticsLiveCompleteEvent";
+    readonly LIVE_PROGRESS_EVENT: "ServiceCallAnalyticsLiveProgressEvent";
+    readonly RECORD_EVENT: "ServiceCallAnalyticsRecordEvent";
+};
 /**
  * @public
  */
-export interface WebhookCallAnnotationsCompletedEventData {
-    call: CallRecord;
-    annotations: (Annotation)[];
-}
+export type ServiceCallEventType = typeof ServiceCallEventType[keyof typeof ServiceCallEventType];
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceEventType: {
+    readonly AGENTS_STATUS_RECORD_EVENT: "ServiceAgentsStatusAnalyticsRecordEvent";
+    readonly LIVE_COMPLETE_EVENT: "ServiceAnalyticsLiveCompleteEvent";
+    readonly LIVE_PROGRESS_EVENT: "ServiceAnalyticsLiveProgressEvent";
+};
+/**
+ * @public
+ */
+export type ServiceEventType = typeof ServiceEventType[keyof typeof ServiceEventType];
 /**
  * @public
  * @enum
  */
 export declare const WebhookEventType: {
-    readonly CALL_ANNOTATIONS_COMPLETED: "call:annotations:completed";
     readonly CALL_COMPLETED: "call:completed";
-    readonly CALL_LIVE_ANNOTATION: "call:live:annotation";
     readonly CALL_LIVE_COMPLETED: "call:live:completed";
     readonly CALL_LIVE_INTERRUPTED: "call:live:interrupted";
     readonly CALL_LIVE_PROGRESS: "call:live:progress";
@@ -6272,18 +6083,14 @@ export declare const WebhookEventType: {
     readonly CALL_SUMMARY_COMPLETED: "call:summary:completed";
     readonly CALL_TRANSCRIPTION_COMPLETED: "call:transcription:completed";
     readonly CALL_TRANSCRIPTION_TEXT_COMPLETED: "call:transcription:text:completed";
-    readonly CHAT_ANNOTATIONS_COMPLETED: "chat:annotations:completed";
     readonly CHAT_COMPLETED: "chat:completed";
-    readonly CHAT_LIVE_ANNOTATION: "chat:live:annotation";
     readonly CHAT_LIVE_COMPLETED: "chat:live:completed";
     readonly CHAT_LIVE_INTERRUPTED: "chat:live:interrupted";
     readonly CHAT_LIVE_MISSED: "chat:live:missed";
     readonly CHAT_LIVE_PROGRESS: "chat:live:progress";
     readonly CHAT_MANAGER_MISSED: "chat:manager:missed";
     readonly CHAT_SUMMARY_COMPLETED: "chat:summary:completed";
-    readonly CONFERENCE_ANNOTATIONS_COMPLETED: "conference:annotations:completed";
     readonly CONFERENCE_COMPLETED: "conference:completed";
-    readonly CONFERENCE_LIVE_ANNOTATION: "conference:live:annotation";
     readonly CONFERENCE_LIVE_COMPLETED: "conference:live:completed";
     readonly CONFERENCE_LIVE_INTERRUPTED: "conference:live:interrupted";
     readonly CONFERENCE_LIVE_JOIN: "conference:live:join";
@@ -6305,18 +6112,6 @@ export declare const WebhookEventType: {
  * @public
  */
 export type WebhookEventType = typeof WebhookEventType[keyof typeof WebhookEventType];
-/**
- * @public
- */
-export interface WebhookCallAnnotationsCompletedEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookCallAnnotationsCompletedEventData;
-}
 /**
  * @public
  */
@@ -6329,18 +6124,6 @@ export interface WebhookCallCompletedEvent {
     integrationId: string;
     data: CallAnalyticsRecordEvent;
 }
-/**
- * @public
- */
-export interface WebhookCallLiveAnnotationEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: CallAnalyticsLiveAnnotationEvent;
-}
 /**
  * @public
  */
@@ -6497,189 +6280,422 @@ export interface WebhookCallTranscriptionTextCompletedEvent {
 /**
  * @public
  */
-export interface WebhookChatAnnotationsCompletedEventData {
+export interface WebhookChatCompletedEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsRecordEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookChatLiveCompletedEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsLiveCompleteEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookChatLiveInterruptedEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsLiveInterruptedEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookChatLiveProgressEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsLiveProgressEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookChatManagerMissedEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsManagerMissedEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookChatSummaryCompletedEventData {
     chat: ChatRecord;
-    annotations: (Annotation)[];
+    summary: TranscriptionSummary;
 }
 /**
  * @public
  */
-export interface WebhookChatAnnotationsCompletedEvent {
+export interface WebhookChatSummaryCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: WebhookChatAnnotationsCompletedEventData;
+    data: WebhookChatSummaryCompletedEventData;
 }
 /**
  * @public
  */
-export interface WebhookChatCompletedEvent {
+export interface WebhookConferenceCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsRecordEvent;
+    data: ConferenceAnalyticsRecordEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatLiveAnnotationEvent {
+export interface WebhookConferenceLiveCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsLiveAnnotationEvent;
+    data: ConferenceAnalyticsLiveCompleteEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatLiveCompletedEvent {
+export interface WebhookConferenceLiveInterruptedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsLiveCompleteEvent;
+    data: ConferenceAnalyticsLiveInterruptedEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatLiveInterruptedEvent {
+export interface WebhookConferenceLiveJoinEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsLiveInterruptedEvent;
+    data: ConferenceAnalyticsLiveJoinEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatLiveProgressEvent {
+export interface WebhookConferenceLiveLeaveEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsLiveProgressEvent;
+    data: ConferenceAnalyticsLiveLeaveEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatManagerMissedEvent {
+export interface WebhookConferenceLiveProgressEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ChatAnalyticsManagerMissedEvent;
+    data: ConferenceAnalyticsLiveProgressEvent;
 }
 /**
  * @public
  */
-export interface WebhookChatSummaryCompletedEventData {
-    chat: ChatRecord;
+export interface WebhookConferenceLiveTranscriptionEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ConferenceAnalyticsLiveTranscriptionEvent;
+}
+/**
+ * @public
+ */
+export interface WebhookConferenceSummaryCompletedEventData {
+    conference: ConferenceRecord;
     summary: TranscriptionSummary;
 }
 /**
  * @public
  */
-export interface WebhookChatSummaryCompletedEvent {
+export interface WebhookConferenceSummaryCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: WebhookChatSummaryCompletedEventData;
+    data: WebhookConferenceSummaryCompletedEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceAnnotationsCompletedEventData {
+export interface WebhookConferenceTranscriptionCompletedEventData {
     conference: ConferenceRecord;
-    annotations: (Annotation)[];
+    chunks: (TranscriptionTextChunk)[];
 }
 /**
  * @public
  */
-export interface WebhookConferenceAnnotationsCompletedEvent {
+export interface WebhookConferenceTranscriptionCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: WebhookConferenceAnnotationsCompletedEventData;
+    data: WebhookConferenceTranscriptionCompletedEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceCompletedEvent {
+export interface WebhookConferenceTranscriptionTextCompletedEventData {
+    conference: ConferenceRecord;
+    transcription: string;
+}
+/**
+ * @public
+ */
+export interface WebhookConferenceTranscriptionTextCompletedEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ConferenceAnalyticsRecordEvent;
+    data: WebhookConferenceTranscriptionTextCompletedEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceLiveAnnotationEvent {
+export interface WebhookOutdatedCallParticipant {
+    type: string;
+    phone?: string | undefined;
+    name?: string | undefined;
+    company?: string | undefined;
+    email?: string | undefined;
+    userId?: string | undefined;
+    userExtension?: string | undefined;
+    userDepartment?: string | undefined;
+    groupId?: string | undefined;
+    groupName?: string | undefined;
+    userAgent?: string | undefined;
+    userDevice?: CallDevice | undefined;
+    role: string;
+    license?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface WebhookOutdatedCallEventData {
+    status?: string | undefined;
+    caller?: WebhookOutdatedCallParticipant | undefined;
+    callee?: WebhookOutdatedCallParticipant | undefined;
+    service?: string | undefined;
+    destination?: string | undefined;
+    trunkName?: string | undefined;
+    queueId?: string | undefined;
+    queueName?: string | undefined;
+    tags: (string)[];
+    flags: (string)[];
+    endCause?: string | undefined;
+    endCauseStr?: string | undefined;
+    endBy?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface WebhookOutdatedCallEndEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ConferenceAnalyticsLiveAnnotationEvent;
+    data: WebhookOutdatedCallEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceLiveCompletedEvent {
+export interface WebhookOutdatedCallStartEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ConferenceAnalyticsLiveCompleteEvent;
+    data: WebhookOutdatedCallEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceLiveInterruptedEvent {
+export interface WebhookOutdatedCallUpdateEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ConferenceAnalyticsLiveInterruptedEvent;
+    data: WebhookOutdatedCallEventData;
 }
 /**
  * @public
  */
-export interface WebhookConferenceLiveJoinEvent {
+export interface WebhookPresenceConferenceEventData {
+    extension: string;
+    isJoined: boolean;
+    isLeaved: boolean;
+    participant: ConferenceParticipant;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceConferenceEvent {
     id: string;
     pbx?: string | undefined;
     company?: string | undefined;
     type: WebhookEventType;
     time: number;
     integrationId: string;
-    data: ConferenceAnalyticsLiveJoinEvent;
+    data: WebhookPresenceConferenceEventData;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceTelephonyEventData {
+    extension: string;
+    email: string;
+    sourceId: string;
+    status: string;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceTelephonyEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: WebhookPresenceTelephonyEventData;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceUserEventLocationData {
+    address: string;
+    lat: string;
+    lng: string;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceUserEventData {
+    extension: string;
+    email: string;
+    sourceId: string;
+    status: string;
+    until: string;
+    message: string;
+    location: WebhookPresenceUserEventLocationData;
+}
+/**
+ * @public
+ */
+export interface WebhookPresenceUserEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: WebhookPresenceUserEventData;
+}
+/**
+ * @public
+ */
+export interface WebhookSmsStatusEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: SmsStatusConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface WebsocketAuthorizeBadRequestException {
+    event?: string | undefined;
+    requestId?: string | undefined;
+    connectionId?: string | undefined;
+    message?: string | undefined;
+    code?: number | undefined;
+    source?: WebsocketAuthorizeAction | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const WebsocketEvent: {
+    readonly AUTHORIZED: "authorized";
+    readonly BROADCAST: "broadcast";
+    readonly SUBSCRIBED: "subscribed";
+    readonly UNSUBSCRIBE: "unsubscribed";
+};
+/**
+ * @public
+ */
+export type WebsocketEvent = typeof WebsocketEvent[keyof typeof WebsocketEvent];
+/**
+ * @public
+ */
+export interface WebsocketAuthorizedEvent {
+    event: WebsocketEvent;
+    connectionId: string;
+    requestId: string;
+    duration?: __DocumentType | undefined;
+}
+/**
+ * @public
+ */
+export interface WebsocketConversationsBroadcastEvent {
+    event: WebsocketEvent;
+    topic: WebsocketTopic;
+    data: __DocumentType;
+    meta?: __DocumentType | undefined;
 }