@wildix/wda-stream-client 1.1.56 → 1.1.57

package/dist-types/models/models_0.d.ts

@@ -118,6 +118,170 @@ export interface WhatsAppStatusEventData {
     channel?: string | undefined;
     parts?: number | undefined;
 }
+/**
+ * Tool result captured for an annotation. Runtime services enforce serialized payload size limits.
+ * @public
+ */
+export interface AnnotationResultValue {
+    value: __DocumentType;
+}
+/**
+ * Capability variable values captured for an annotation. Runtime services enforce serialized payload size limits.
+ * @public
+ */
+export interface AnnotationVariablesValue {
+    value: __DocumentType;
+}
+/**
+ * @public
+ */
+export type AnnotationPayload = AnnotationPayload.ResultMember | AnnotationPayload.TagMember | AnnotationPayload.TextMember | AnnotationPayload.VariablesMember | AnnotationPayload.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace AnnotationPayload {
+    interface TagMember {
+        tag: string;
+        text?: never;
+        variables?: never;
+        result?: never;
+        $unknown?: never;
+    }
+    interface TextMember {
+        tag?: never;
+        text: string;
+        variables?: never;
+        result?: never;
+        $unknown?: never;
+    }
+    /**
+     * Capability variable values captured for an annotation. Runtime services enforce serialized payload size limits.
+     * @public
+     */
+    interface VariablesMember {
+        tag?: never;
+        text?: never;
+        variables: AnnotationVariablesValue;
+        result?: never;
+        $unknown?: never;
+    }
+    /**
+     * Tool result captured for an annotation. Runtime services enforce serialized payload size limits.
+     * @public
+     */
+    interface ResultMember {
+        tag?: never;
+        text?: never;
+        variables?: never;
+        result: AnnotationResultValue;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        tag?: never;
+        text?: never;
+        variables?: never;
+        result?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        tag: (value: string) => T;
+        text: (value: string) => T;
+        variables: (value: AnnotationVariablesValue) => T;
+        result: (value: AnnotationResultValue) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: AnnotationPayload, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const AnnotationSourceType: {
+    readonly CHATBOT: "chatbot";
+    readonly SYSTEM: "system";
+    readonly USER: "user";
+    readonly VOICEBOT: "voicebot";
+};
+/**
+ * @public
+ */
+export type AnnotationSourceType = typeof AnnotationSourceType[keyof typeof AnnotationSourceType];
+/**
+ * Producer of an annotation. Generic identifiers allow callers to attach context such as tool id/name, user id/name, etc., without constraining the source type to a fixed shape.
+ * @public
+ */
+export interface AnnotationSource {
+    type: AnnotationSourceType;
+    /**
+     * Stable identifier of the producer (e.g. tool id, user id).
+     * @public
+     */
+    id?: string | undefined;
+    /**
+     * Human-readable name of the producer (e.g. tool name, user display name).
+     * @public
+     */
+    name?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface Annotation {
+    id: string;
+    time: number;
+    payload: AnnotationPayload;
+    /**
+     * Producer of an annotation. Generic identifiers allow callers to attach context such as tool id/name, user id/name, etc., without constraining the source type to a fixed shape.
+     * @public
+     */
+    source: AnnotationSource;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const License: {
+    readonly UC: "uc";
+    readonly XBEES: "x-bees";
+};
+/**
+ * @public
+ */
+export type License = typeof License[keyof typeof License];
+/**
+ * @public
+ * @enum
+ */
+export declare const RecordType: {
+    readonly CALL: "call";
+    readonly CALL_ANNOTATIONS: "call_annotations";
+    readonly CALL_TRANSCRIPTION: "call_transcription";
+    readonly CHAT: "chat";
+    readonly CHAT_ANNOTATIONS: "chat_annotations";
+    readonly CHAT_TRANSCRIPTION: "chat_transcription";
+    readonly CONFERENCE: "conference";
+    readonly CONFERENCE_ANNOTATIONS: "conference_annotations";
+    readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
+};
+/**
+ * @public
+ */
+export type RecordType = typeof RecordType[keyof typeof RecordType];
+/**
+ * @public
+ * @enum
+ */
+export declare const AnnotationsStatus: {
+    readonly AVAILABLE: "AVAILABLE";
+    readonly UNAVAILABLE: "UNAVAILABLE";
+};
+/**
+ * @public
+ */
+export type AnnotationsStatus = typeof AnnotationsStatus[keyof typeof AnnotationsStatus];
 /**
  * @public
  */
@@ -351,18 +515,6 @@ export interface CallParticipant {
      */
     location?: string | undefined;
 }
-/**
- * @public
- * @enum
- */
-export declare const License: {
-    readonly UC: "uc";
-    readonly XBEES: "x-bees";
-};
-/**
- * @public
- */
-export type License = typeof License[keyof typeof License];
 /**
  * @public
  */
@@ -383,22 +535,6 @@ export declare const CallFlowTranscriptionStatus: {
  * @public
  */
 export type CallFlowTranscriptionStatus = typeof CallFlowTranscriptionStatus[keyof typeof CallFlowTranscriptionStatus];
-/**
- * @public
- * @enum
- */
-export declare const RecordType: {
-    readonly CALL: "call";
-    readonly CALL_TRANSCRIPTION: "call_transcription";
-    readonly CHAT: "chat";
-    readonly CHAT_TRANSCRIPTION: "chat_transcription";
-    readonly CONFERENCE: "conference";
-    readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
-};
-/**
- * @public
- */
-export type RecordType = typeof RecordType[keyof typeof RecordType];
 /**
  * @public
  */
@@ -446,12 +582,8 @@ export interface CallRecord {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
-    /**
-     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
+    annotationsStatus?: AnnotationsStatus | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
     calleeMos?: string | undefined;
@@ -856,6 +988,7 @@ export interface ChatRecord {
     channel: Channel;
     status?: ChatStatus | undefined;
     participants: (ChatParticipant)[];
+    annotationsStatus?: AnnotationsStatus | undefined;
     type: RecordType;
 }
 /**
@@ -1266,6 +1399,7 @@ export interface ConferenceRecord {
     participants: (ConferenceAnalyticsRecordParticipant)[];
     recordings?: (ConferenceRecording)[] | undefined;
     transcriptionStatus: ConferenceTranscriptionStatus;
+    annotationsStatus?: AnnotationsStatus | undefined;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
     type: RecordType;
@@ -1390,6 +1524,7 @@ export interface CallAgentsStartOrEndConsumeEventData {
 export declare const CallConsumeEventType: {
     readonly CALL_AGENTS_CANCEL: "CALL.AGENTS_CANCEL";
     readonly CALL_AGENTS_START: "CALL.AGENTS_START";
+    readonly CALL_ANNOTATE: "CALL.ANNOTATE";
     readonly CALL_ATTACHMENT: "CALL.ATTACHMENT";
     readonly CALL_END: "CALL.END";
     readonly CALL_LIVE: "CALL.LIVE";
@@ -1444,16 +1579,19 @@ export interface CallTranscription {
  */
 export declare const LiveEventType: {
     readonly CALL: "call";
+    readonly CALL_ANNOTATION: "call_annotation";
     readonly CALL_COMPLETE: "call_complete";
     readonly CALL_INTERRUPTED: "call_interrupted";
     readonly CALL_TRANSCRIPTION: "call_transcription";
     readonly CHAT: "chat";
+    readonly CHAT_ANNOTATION: "chat_annotation";
     readonly CHAT_COMPLETE: "chat_complete";
     readonly CHAT_COST: "call_cost";
     readonly CHAT_INTERRUPTED: "chat_interrupted";
     readonly CHAT_MISSED: "chat_missed";
     readonly CHAT_TRANSCRIPTION: "chat_transcription";
     readonly CONFERENCE: "conference";
+    readonly CONFERENCE_ANNOTATION: "conference_annotation";
     readonly CONFERENCE_COMPLETE: "conference_complete";
     readonly CONFERENCE_INTERRUPTED: "conference_interrupted";
     readonly CONFERENCE_JOIN: "conference_join";
@@ -1461,7 +1599,6 @@ export declare const LiveEventType: {
     readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
     readonly SERVICE: "service";
     readonly SERVICE_AGENT: "service_agent";
-    readonly SERVICE_AGENT_STATUS: "service_agent_status";
     readonly SERVICE_CALL: "service_call";
     readonly SERVICE_CALL_COMPLETE: "service_call_complete";
     readonly SERVICE_COMPLETE: "service_complete";
@@ -1484,6 +1621,21 @@ export interface CallAnalyticsCostRecordEvent {
     flowIndex: number;
     cost: number;
 }
+/**
+ * @public
+ */
+export interface CallAnalyticsLiveAnnotationEvent {
+    id: string;
+    pbx: string;
+    time: number;
+    company: string;
+    licenses: (License)[];
+    event: LiveEventType;
+    flowIndex: number;
+    flowStartTime: number;
+    callStartTime: number;
+    annotation: Annotation;
+}
 /**
  * @public
  */
@@ -1589,12 +1741,8 @@ export interface CallAnalyticsLiveProgressEventFlow {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
-    /**
-     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
+    annotationsStatus?: AnnotationsStatus | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
     calleeMos?: string | undefined;
@@ -1752,12 +1900,8 @@ export interface CallAnalyticsRecordEventFlow {
     trunkDirection?: string | undefined;
     queueName?: string | undefined;
     queueId?: string | undefined;
-    /**
-     * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
+    annotationsStatus?: AnnotationsStatus | undefined;
     flags?: (string)[] | undefined;
     callerMos?: string | undefined;
     calleeMos?: string | undefined;
@@ -1845,6 +1989,24 @@ export interface CallAnalyticsTranscriptionRecordEvent {
     type: LiveEventType;
     complete: boolean;
 }
+/**
+ * @public
+ */
+export interface CallAnnotateConsumeEventData {
+    flowIndex: number;
+    annotation: Annotation;
+}
+/**
+ * @public
+ */
+export interface CallAnnotateConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: CallConsumeEventType;
+    data: CallAnnotateConsumeEventData;
+}
 /**
  * @public
  * @enum
@@ -1925,6 +2087,7 @@ export interface CallEndConsumeEvent {
  */
 export declare const CallEventType: {
     readonly COST_RECORD_EVENT: "CallAnalyticsCostRecordEvent";
+    readonly LIVE_ANNOTATION_EVENT: "CallAnalyticsLiveAnnotationEvent";
     readonly LIVE_COMPLETE_EVENT: "CallAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "CallAnalyticsLiveInterruptedEvent";
     readonly LIVE_PROGRESS_EVENT: "CallAnalyticsLiveProgressEvent";
@@ -2106,11 +2269,6 @@ export interface CallSplitConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
-    /**
-     * Position of the call in the queue (1-based).
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2143,11 +2301,6 @@ export interface CallStartConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
-    /**
-     * Position of the call in the queue (1-based).
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2201,11 +2354,6 @@ export interface CallUpdateConsumeEventData {
     serviceNumber?: string | undefined;
     trunk?: CallFlowConsumeTrunk | undefined;
     queue?: CallFlowConsumeQueue | undefined;
-    /**
-     * Position of the call in the queue (1-based).
-     * @public
-     */
-    queuePosition?: number | undefined;
     tags?: (string)[] | undefined;
     flags?: (string)[] | undefined;
     sipCallId?: string | undefined;
@@ -2222,6 +2370,25 @@ export interface CallUpdateConsumeEvent {
     type: CallConsumeEventType;
     data: CallUpdateConsumeEventData;
 }
+/**
+ * @public
+ */
+export interface ChatAnalyticsLiveAnnotationEvent {
+    /**
+     * A unique chat channel identifier, distinguish each chat channel across different types.
+     * @public
+     */
+    id?: string | undefined;
+    /**
+     * A unique identifier that distinguishes each chat session within a channel.
+     * @public
+     */
+    chatId?: string | undefined;
+    time: number;
+    company: string;
+    event: LiveEventType;
+    annotation: Annotation;
+}
 /**
  * @public
  */
@@ -2289,6 +2456,7 @@ export interface ChatAnalyticsLiveProgressEvent {
     tags?: (ChatTag)[] | undefined;
     direction: ChatDirection;
     status: ChatStatus;
+    annotationsStatus?: AnnotationsStatus | undefined;
 }
 /**
  * @public
@@ -2356,6 +2524,7 @@ export interface ChatAnalyticsRecordEvent {
     channel: Channel;
     status?: ChatStatus | undefined;
     participants: (ChatParticipant)[];
+    annotationsStatus?: AnnotationsStatus | undefined;
     type: string;
 }
 /**
@@ -2388,25 +2557,16 @@ export interface ChatAnalyticsTranscriptionRecordEvent {
 /**
  * @public
  */
-export interface ChatConsumeEventParticipants {
-    /**
-     * A list of Agents available in the Chat, up to 8 items, sorted by name.
-     * @public
-     */
-    agents: (User)[];
-    agentsCount: number;
-    /**
-     * A list of Customers available in the Chat, up to 8 items, sorted by name.
-     * @public
-     */
-    customers: (User)[];
-    customersCount: number;
+export interface ChatAnnotateConsumeEventData {
+    chatId: string;
+    annotation: Annotation;
 }
 /**
  * @public
  * @enum
  */
 export declare const ChatConsumeEventType: {
+    readonly CHAT_ANNOTATE: "CHAT.ANNOTATE";
     readonly CHAT_MESSAGE: "CHAT.MESSAGE";
     readonly CHAT_NEW: "CHAT.NEW";
     readonly CHAT_UPDATE: "CHAT.UPDATE";
@@ -2415,11 +2575,38 @@ export declare const ChatConsumeEventType: {
  * @public
  */
 export type ChatConsumeEventType = typeof ChatConsumeEventType[keyof typeof ChatConsumeEventType];
+/**
+ * @public
+ */
+export interface ChatAnnotateConsumeEvent {
+    type: ChatConsumeEventType;
+    company: string;
+    time: number;
+    data: ChatAnnotateConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ChatConsumeEventParticipants {
+    /**
+     * A list of Agents available in the Chat, up to 8 items, sorted by name.
+     * @public
+     */
+    agents: (User)[];
+    agentsCount: number;
+    /**
+     * A list of Customers available in the Chat, up to 8 items, sorted by name.
+     * @public
+     */
+    customers: (User)[];
+    customersCount: number;
+}
 /**
  * @public
  * @enum
  */
 export declare const ChatEventType: {
+    readonly LIVE_ANNOTATION_EVENT: "ChatAnalyticsLiveAnnotationEvent";
     readonly LIVE_COMPLETE_EVENT: "ChatAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "ChatAnalyticsLiveInterruptedEvent";
     readonly LIVE_PROGRESS_EVENT: "ChatAnalyticsLiveProgressEvent";
@@ -2512,6 +2699,16 @@ export interface ChatUpdateConsumeEvent {
     time: number;
     data: ChatUpdateConsumeEventData;
 }
+/**
+ * @public
+ */
+export interface ConferenceAnalyticsLiveAnnotationEvent {
+    id: string;
+    time: number;
+    company: string;
+    event: LiveEventType;
+    annotation: Annotation;
+}
 /**
  * @public
  */
@@ -2564,6 +2761,7 @@ export interface ConferenceAnalyticsLiveProgressEvent {
     subject: string;
     participants: (ConferenceParticipant)[];
     transcriptionStatus?: ConferenceTranscriptionStatus | undefined;
+    annotationsStatus?: AnnotationsStatus | undefined;
     transcriptionLanguage?: string | undefined;
     /**
      * List of unique group IDs from all participants involved in the conversation
@@ -2603,6 +2801,7 @@ export interface ConferenceAnalyticsRecordEvent {
     participants: (ConferenceAnalyticsRecordParticipant)[];
     recordings?: (ConferenceRecording)[] | undefined;
     transcriptionStatus: ConferenceTranscriptionStatus;
+    annotationsStatus?: AnnotationsStatus | undefined;
     transcriptionLanguage?: string | undefined;
     transcriptionSeconds?: number | undefined;
     type: LiveEventType;
@@ -2628,24 +2827,19 @@ export interface ConferenceAnalyticsTranscriptionRecordEvent {
     subject?: string | undefined;
     participants?: Record<string, ConferenceParticipant> | undefined;
 }
-/**
- * @public
- * @enum
- */
-export declare const ConferenceConsumeDirection: {
-    readonly INBOUND: "inbound";
-    readonly INTERNAL: "internal";
-    readonly OUTBOUND: "outbound";
-};
 /**
  * @public
  */
-export type ConferenceConsumeDirection = typeof ConferenceConsumeDirection[keyof typeof ConferenceConsumeDirection];
+export interface ConferenceAnnotateConsumeEventData {
+    company?: string | undefined;
+    annotation: Annotation;
+}
 /**
  * @public
  * @enum
  */
 export declare const ConferenceConsumeEventType: {
+    readonly CONFERENCE_ANNOTATE: "CONFERENCE.ANNOTATE";
     readonly CONFERENCE_END: "CONFERENCE.END";
     readonly CONFERENCE_JOIN: "CONFERENCE.JOIN";
     readonly CONFERENCE_KEEP_ALIVE: "CONFERENCE.KEEP_ALIVE";
@@ -2664,18 +2858,42 @@ export type ConferenceConsumeEventType = typeof ConferenceConsumeEventType[keyof
 /**
  * @public
  */
-export interface ConferenceEndConsumeEvent {
+export interface ConferenceAnnotateConsumeEvent {
     room: string;
     session: string;
     time: number;
     type: ConferenceConsumeEventType;
+    data: ConferenceAnnotateConsumeEventData;
 }
 /**
  * @public
  * @enum
  */
-export declare const ConferenceEventType: {
-    readonly LIVE_COMPLETE_EVENT: "ConferenceAnalyticsLiveCompleteEvent";
+export declare const ConferenceConsumeDirection: {
+    readonly INBOUND: "inbound";
+    readonly INTERNAL: "internal";
+    readonly OUTBOUND: "outbound";
+};
+/**
+ * @public
+ */
+export type ConferenceConsumeDirection = typeof ConferenceConsumeDirection[keyof typeof ConferenceConsumeDirection];
+/**
+ * @public
+ */
+export interface ConferenceEndConsumeEvent {
+    room: string;
+    session: string;
+    time: number;
+    type: ConferenceConsumeEventType;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const ConferenceEventType: {
+    readonly LIVE_ANNOTATION_EVENT: "ConferenceAnalyticsLiveAnnotationEvent";
+    readonly LIVE_COMPLETE_EVENT: "ConferenceAnalyticsLiveCompleteEvent";
     readonly LIVE_INTERRUPTED_EVENT: "ConferenceAnalyticsLiveInterruptedEvent";
     readonly LIVE_JOIN_EVENT: "ConferenceAnalyticsLiveJoinEvent";
     readonly LIVE_LEAVE_EVENT: "ConferenceAnalyticsLiveLeaveEvent";
@@ -2941,14 +3159,9 @@ export interface ServiceAgentConsumeEventData {
     penalty?: string | undefined;
     type?: ServiceAgentType | undefined;
     paused?: boolean | undefined;
-    status?: string | undefined;
-    reason?: string | undefined;
-    message?: string | undefined;
     lastQueueCallEnd?: number | undefined;
     userExtension?: string | undefined;
-    department?: string | undefined;
     name?: string | undefined;
-    aclGroup?: string | undefined;
 }
 /**
  * @public
@@ -2973,17 +3186,9 @@ export type ServiceConsumeEventType = typeof ServiceConsumeEventType[keyof typeo
  * @public
  */
 export interface ServiceAgentJoinConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -2992,17 +3197,9 @@ export interface ServiceAgentJoinConsumeEvent {
  * @public
  */
 export interface ServiceAgentLeaveConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -3011,17 +3208,9 @@ export interface ServiceAgentLeaveConsumeEvent {
  * @public
  */
 export interface ServiceAgentUpdateConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceAgentConsumeEventData;
@@ -3033,69 +3222,43 @@ export interface ServiceAgentUpdateConsumeEvent {
 export declare const ServiceCallAction: {
     readonly ANSWER: "ANSWER";
     readonly CANCEL: "CANCEL";
-    readonly END: "END";
-    readonly INIT: "INIT";
     readonly REJECT: "REJECT";
     readonly RING: "RING";
-    readonly WAIT: "WAIT";
 };
 /**
  * @public
  */
 export type ServiceCallAction = typeof ServiceCallAction[keyof typeof ServiceCallAction];
 /**
- * Base service call structure.
+ * @public
+ */
+export interface ServiceCustomer {
+    phone: string;
+    name?: string | undefined;
+}
+/**
+ * Service call data shared by live events and record representation.
  * @public
  */
 export interface ServiceCallConsumeEventData {
-    /**
-     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
-     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
-     * @public
-     */
-    action?: ServiceCallAction | undefined;
-    /**
-     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
-     * @public
-     */
-    reason?: string | undefined;
-    /**
-     * Agents related to this action (typically those ringing/answering/cancelling).
-     * @public
-     */
-    relatedAgents?: (string)[] | undefined;
-    /**
-     * Identifier of the call this record describes.
-     * @public
-     */
     callId: string;
-    /**
-     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
-     * @public
-     */
-    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
+    action?: ServiceCallAction | undefined;
+    customer?: ServiceCustomer | undefined;
+    relatedAgents?: (string)[] | undefined;
 }
 /**
  * @public
  */
 export interface ServiceCallEndConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Base service call structure.
+     * Service call data shared by live events and record representation.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3104,21 +3267,13 @@ export interface ServiceCallEndConsumeEvent {
  * @public
  */
 export interface ServiceCallInitConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Base service call structure.
+     * Service call data shared by live events and record representation.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3127,21 +3282,13 @@ export interface ServiceCallInitConsumeEvent {
  * @public
  */
 export interface ServiceCallUpdateConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     /**
-     * Base service call structure.
+     * Service call data shared by live events and record representation.
      * @public
      */
     data: ServiceCallConsumeEventData;
@@ -3150,17 +3297,9 @@ export interface ServiceCallUpdateConsumeEvent {
  * @public
  */
 export interface ServiceEndConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
 }
@@ -3172,45 +3311,18 @@ export interface ServiceAgent {
     penalty?: string | undefined;
     type?: ServiceAgentType | undefined;
     paused?: boolean | undefined;
-    status?: string | undefined;
-    reason?: string | undefined;
-    message?: string | undefined;
     lastQueueCallEnd?: number | undefined;
     userExtension?: string | undefined;
-    department?: string | undefined;
     name?: string | undefined;
-    aclGroup?: string | undefined;
 }
 /**
  * @public
  */
 export interface ServiceConsumeEventData {
-    /**
-     * The display name of the service.
-     * @public
-     */
-    name: string;
-    /**
-     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
-     * @public
-     */
+    name?: string | undefined;
     strategy?: string | undefined;
     maxCalls?: string | undefined;
-    /**
-     * Defines the service priority among other services in terms of call distribution to an agent
-     * @public
-     */
     weight?: string | undefined;
-    /**
-     * PBX timeZone (e.g., 'Europe/Kyiv').
-     * @public
-     */
-    timeZone?: string | undefined;
-    /**
-     * ACL group identifier associated with the service.
-     * @public
-     */
-    aclGroup?: string | undefined;
     agents?: (ServiceAgent)[] | undefined;
     calls?: (string)[] | undefined;
 }
@@ -3218,17 +3330,9 @@ export interface ServiceConsumeEventData {
  * @public
  */
 export interface ServiceInitConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceConsumeEventData;
@@ -3237,17 +3341,9 @@ export interface ServiceInitConsumeEvent {
  * @public
  */
 export interface ServiceUpdateConsumeEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
     time: number;
+    pbx: string;
     company: string;
     type: ServiceConsumeEventType;
     data: ServiceConsumeEventData;
@@ -3414,7 +3510,7 @@ export interface WhatsAppStatusConsumeEvent {
 /**
  * @public
  */
-export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordPauseMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallRecordUnpauseMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.ServiceAgentJoinMember | ConsumeEventInputEvent.ServiceAgentLeaveMember | ConsumeEventInputEvent.ServiceAgentUpdateMember | ConsumeEventInputEvent.ServiceCallEndMember | ConsumeEventInputEvent.ServiceCallInitMember | ConsumeEventInputEvent.ServiceCallUpdateMember | ConsumeEventInputEvent.ServiceEndMember | ConsumeEventInputEvent.ServiceInitMember | ConsumeEventInputEvent.ServiceUpdateMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
+export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAnnotateMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordPauseMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallRecordUnpauseMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatAnnotateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceAnnotateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.ServiceAgentJoinMember | ConsumeEventInputEvent.ServiceAgentLeaveMember | ConsumeEventInputEvent.ServiceAgentUpdateMember | ConsumeEventInputEvent.ServiceCallEndMember | ConsumeEventInputEvent.ServiceCallInitMember | ConsumeEventInputEvent.ServiceCallUpdateMember | ConsumeEventInputEvent.ServiceEndMember | ConsumeEventInputEvent.ServiceInitMember | ConsumeEventInputEvent.ServiceUpdateMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
 /**
  * @public
  */
@@ -3423,6 +3519,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart: CallStartConsumeEvent;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3437,6 +3534,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3447,6 +3545,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3469,6 +3568,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate: CallUpdateConsumeEvent;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3483,6 +3583,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3493,6 +3594,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3515,6 +3617,56 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit: CallSplitConsumeEvent;
+        callAnnotate?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callRecordPause?: never;
+        callRecordUnpause?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceAnnotate?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        chatAnnotate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface CallAnnotateMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callAnnotate: CallAnnotateConsumeEvent;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3529,6 +3681,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3539,6 +3692,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3561,6 +3715,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive: CallLiveConsumeEvent;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3575,6 +3730,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3585,6 +3741,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3607,6 +3764,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart: CallAgentsStartConsumeEvent;
         callAgentsCancel?: never;
@@ -3621,6 +3779,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3631,6 +3790,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3653,6 +3813,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel: CallAgentsCancelConsumeEvent;
@@ -3667,6 +3828,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3677,6 +3839,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3699,6 +3862,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3713,6 +3877,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3723,6 +3888,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3745,6 +3911,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3759,6 +3926,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3769,6 +3937,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3791,6 +3960,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3805,6 +3975,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3815,6 +3986,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3837,6 +4009,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3851,6 +4024,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3861,6 +4035,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3883,6 +4058,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3897,6 +4073,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3907,6 +4084,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3929,6 +4107,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3943,6 +4122,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3953,6 +4133,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -3975,6 +4156,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -3989,6 +4171,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -3999,6 +4182,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4025,6 +4209,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4039,6 +4224,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4049,6 +4235,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4071,6 +4258,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4085,6 +4273,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames: ConferenceTimeFramesConsumeEvent;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4095,6 +4284,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4117,6 +4307,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4131,6 +4322,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart: ConferenceStartConsumeEvent;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4141,6 +4333,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4163,6 +4356,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4177,6 +4371,56 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin: ConferenceJoinConsumeEvent;
+        conferenceAnnotate?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        chatAnnotate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ConferenceAnnotateMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callAnnotate?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callRecordPause?: never;
+        callRecordUnpause?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceAnnotate: ConferenceAnnotateConsumeEvent;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4187,6 +4431,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4209,6 +4454,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4223,6 +4469,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart: ConferenceRecordStartConsumeEvent;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4233,6 +4480,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4255,6 +4503,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4269,6 +4518,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription: ConferenceTranscriptionConsumeEvent;
         conferenceLeave?: never;
@@ -4279,6 +4529,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4301,6 +4552,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4315,6 +4567,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave: ConferenceLeaveConsumeEvent;
@@ -4325,6 +4578,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4347,6 +4601,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4361,6 +4616,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4371,6 +4627,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4393,6 +4650,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4407,6 +4665,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4417,6 +4676,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4439,6 +4699,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4453,6 +4714,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4463,6 +4725,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4485,6 +4748,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4499,6 +4763,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4509,6 +4774,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4531,6 +4797,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4545,6 +4812,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4555,6 +4823,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage: ChatMessageConsumeEvent;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4577,6 +4846,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4591,6 +4861,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4601,6 +4872,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew: ChatNewConsumeEvent;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4623,6 +4895,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4637,6 +4910,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4647,6 +4921,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate: ChatUpdateConsumeEvent;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4665,10 +4940,11 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface SmsInboundMember {
+    interface ChatAnnotateMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4683,6 +4959,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4693,7 +4970,8 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        smsInbound: SmsInboundConsumeEvent;
+        chatAnnotate: ChatAnnotateConsumeEvent;
+        smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
         whatsappStatus?: never;
@@ -4711,10 +4989,11 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface SmsStatusMember {
+    interface SmsInboundMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4729,6 +5008,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4739,8 +5019,9 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
-        smsInbound?: never;
-        smsStatus: SmsStatusConsumeEvent;
+        chatAnnotate?: never;
+        smsInbound: SmsInboundConsumeEvent;
+        smsStatus?: never;
         whatsappInbound?: never;
         whatsappStatus?: never;
         presence?: never;
@@ -4757,10 +5038,11 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface WhatsappInboundMember {
+    interface SmsStatusMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4775,6 +5057,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4785,9 +5068,10 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
-        smsStatus?: never;
-        whatsappInbound: WhatsAppInboundConsumeEvent;
+        smsStatus: SmsStatusConsumeEvent;
+        whatsappInbound?: never;
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
@@ -4803,10 +5087,11 @@ export declare namespace ConsumeEventInputEvent {
         usageStt?: never;
         $unknown?: never;
     }
-    interface WhatsappStatusMember {
+    interface WhatsappInboundMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4821,6 +5106,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4831,6 +5117,56 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound: WhatsAppInboundConsumeEvent;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface WhatsappStatusMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callAnnotate?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callRecordPause?: never;
+        callRecordUnpause?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceAnnotate?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4853,6 +5189,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4867,6 +5204,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4877,6 +5215,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4899,6 +5238,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4913,6 +5253,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4923,6 +5264,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4945,6 +5287,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -4959,6 +5302,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -4969,6 +5313,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -4991,6 +5336,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5005,6 +5351,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5015,6 +5362,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5037,6 +5385,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5051,6 +5400,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5061,6 +5411,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5083,6 +5434,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5097,6 +5449,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5107,6 +5460,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5129,6 +5483,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5143,6 +5498,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5153,6 +5509,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5175,6 +5532,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5189,6 +5547,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5199,6 +5558,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5221,6 +5581,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5235,6 +5596,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5245,6 +5607,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5267,6 +5630,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5281,6 +5645,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5291,6 +5656,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5313,6 +5679,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5327,6 +5694,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5337,6 +5705,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5359,6 +5728,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5373,6 +5743,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5383,6 +5754,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5408,6 +5780,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
+        callAnnotate?: never;
         callLive?: never;
         callAgentsStart?: never;
         callAgentsCancel?: never;
@@ -5422,6 +5795,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames?: never;
         conferenceStart?: never;
         conferenceJoin?: never;
+        conferenceAnnotate?: never;
         conferenceRecordStart?: never;
         conferenceTranscription?: never;
         conferenceLeave?: never;
@@ -5432,6 +5806,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage?: never;
         chatNew?: never;
         chatUpdate?: never;
+        chatAnnotate?: never;
         smsInbound?: never;
         smsStatus?: never;
         whatsappInbound?: never;
@@ -5454,6 +5829,7 @@ export declare namespace ConsumeEventInputEvent {
         callStart: (value: CallStartConsumeEvent) => T;
         callUpdate: (value: CallUpdateConsumeEvent) => T;
         callSplit: (value: CallSplitConsumeEvent) => T;
+        callAnnotate: (value: CallAnnotateConsumeEvent) => T;
         callLive: (value: CallLiveConsumeEvent) => T;
         callAgentsStart: (value: CallAgentsStartConsumeEvent) => T;
         callAgentsCancel: (value: CallAgentsCancelConsumeEvent) => T;
@@ -5468,6 +5844,7 @@ export declare namespace ConsumeEventInputEvent {
         conferenceTimeFrames: (value: ConferenceTimeFramesConsumeEvent) => T;
         conferenceStart: (value: ConferenceStartConsumeEvent) => T;
         conferenceJoin: (value: ConferenceJoinConsumeEvent) => T;
+        conferenceAnnotate: (value: ConferenceAnnotateConsumeEvent) => T;
         conferenceRecordStart: (value: ConferenceRecordStartConsumeEvent) => T;
         conferenceTranscription: (value: ConferenceTranscriptionConsumeEvent) => T;
         conferenceLeave: (value: ConferenceLeaveConsumeEvent) => T;
@@ -5478,6 +5855,7 @@ export declare namespace ConsumeEventInputEvent {
         chatMessage: (value: ChatMessageConsumeEvent) => T;
         chatNew: (value: ChatNewConsumeEvent) => T;
         chatUpdate: (value: ChatUpdateConsumeEvent) => T;
+        chatAnnotate: (value: ChatAnnotateConsumeEvent) => T;
         smsInbound: (value: SmsInboundConsumeEvent) => T;
         smsStatus: (value: SmsStatusConsumeEvent) => T;
         whatsappInbound: (value: WhatsAppInboundConsumeEvent) => T;
@@ -5688,76 +6066,15 @@ export declare const PresenceEventType: {
  * @public
  */
 export type PresenceEventType = typeof PresenceEventType[keyof typeof PresenceEventType];
-/**
- * Record representation of a service agent status update.
- * @public
- */
-export interface ServiceAgentsStatusAnalyticsRecordEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
-    id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
-    time: number;
-    company: string;
-    /**
-     * The display name of the service.
-     * @public
-     */
-    name: string;
-    /**
-     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
-     * @public
-     */
-    strategy?: string | undefined;
-    maxCalls?: string | undefined;
-    /**
-     * Defines the service priority among other services in terms of call distribution to an agent
-     * @public
-     */
-    weight?: string | undefined;
-    /**
-     * PBX timeZone (e.g., 'Europe/Kyiv').
-     * @public
-     */
-    timeZone?: string | undefined;
-    /**
-     * ACL group identifier associated with the service.
-     * @public
-     */
-    aclGroup?: string | undefined;
-    /**
-     * Type discriminator; always 'service_agent_status' for this event.
-     * @public
-     */
-    type: LiveEventType;
-    /**
-     * List of agent objects for which status was recorded.
-     * @public
-     */
-    agents: (ServiceAgent)[];
-}
 /**
  * @public
  */
 export interface ServiceAnalyticsLiveCompleteEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
     pbx: string;
     time: number;
     company: string;
+    licenses: (License)[];
     event: LiveEventType;
 }
 /**
@@ -5783,27 +6100,22 @@ export type ServiceAnalyticsEventTrigger = typeof ServiceAnalyticsEventTrigger[k
  * @public
  */
 export interface ServiceAnalyticsLiveProgressEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
     pbx: string;
     time: number;
     company: string;
+    licenses: (License)[];
+    event: LiveEventType;
     /**
-     * The display name of the service.
+     * An original event that triggers current one.
      * @public
      */
-    name: string;
+    eventTrigger: ServiceAnalyticsEventTrigger;
     /**
-     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
+     * Service name.
      * @public
      */
+    name?: string | undefined;
     strategy?: string | undefined;
     maxCalls?: string | undefined;
     /**
@@ -5811,22 +6123,6 @@ export interface ServiceAnalyticsLiveProgressEvent {
      * @public
      */
     weight?: string | undefined;
-    /**
-     * PBX timeZone (e.g., 'Europe/Kyiv').
-     * @public
-     */
-    timeZone?: string | undefined;
-    /**
-     * ACL group identifier associated with the service.
-     * @public
-     */
-    aclGroup?: string | undefined;
-    event: LiveEventType;
-    /**
-     * An original event that triggers current one.
-     * @public
-     */
-    eventTrigger: ServiceAnalyticsEventTrigger;
     /**
      * List of agents assigned to the service
      * @public
@@ -5839,207 +6135,46 @@ export interface ServiceAnalyticsLiveProgressEvent {
     calls?: (string)[] | undefined;
 }
 /**
- * Base service call structure.
+ * Service call data shared by live events and record representation.
  * @public
  */
 export interface ServiceCallAnalyticsLiveCompleteEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
     pbx: string;
     time: number;
     company: string;
-    /**
-     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
-     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
-     * @public
-     */
-    action?: ServiceCallAction | undefined;
-    /**
-     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
-     * @public
-     */
-    reason?: string | undefined;
-    /**
-     * Agents related to this action (typically those ringing/answering/cancelling).
-     * @public
-     */
-    relatedAgents?: (string)[] | undefined;
-    /**
-     * Identifier of the call this record describes.
-     * @public
-     */
+    licenses: (License)[];
     callId: string;
-    /**
-     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
-     * @public
-     */
-    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
+    action?: ServiceCallAction | undefined;
+    customer?: ServiceCustomer | undefined;
+    relatedAgents?: (string)[] | undefined;
     event: LiveEventType;
 }
 /**
- * Base service call structure.
+ * Service call data shared by live events and record representation.
  * @public
  */
 export interface ServiceCallAnalyticsLiveProgressEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
     id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
     pbx: string;
     time: number;
     company: string;
-    /**
-     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
-     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
-     * @public
-     */
-    action?: ServiceCallAction | undefined;
-    /**
-     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
-     * @public
-     */
-    reason?: string | undefined;
-    /**
-     * Agents related to this action (typically those ringing/answering/cancelling).
-     * @public
-     */
-    relatedAgents?: (string)[] | undefined;
-    /**
-     * Identifier of the call this record describes.
-     * @public
-     */
+    licenses: (License)[];
     callId: string;
-    /**
-     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
-     * @public
-     */
-    flowId?: number | undefined;
     startTime?: number | undefined;
     direction?: CallDirection | undefined;
-    event: LiveEventType;
-    /**
-     * An original event that triggers current one.
-     * @public
-     */
-    eventTrigger: ServiceAnalyticsEventTrigger;
-}
-/**
- * A single lifecycle entry inside ServiceCallAnalyticsRecordEvent.actions, capturing the original triggering event, the resulting action, and the agents involved at that moment.
- * @public
- */
-export interface ServiceCallRecord {
-    /**
-     * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
-     *   It's optional, can be absent in case some service call fields updated, while action is not changed.
-     * @public
-     */
     action?: ServiceCallAction | undefined;
-    /**
-     * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
-     * @public
-     */
-    reason?: string | undefined;
-    /**
-     * Agents related to this action (typically those ringing/answering/cancelling).
-     * @public
-     */
+    customer?: ServiceCustomer | undefined;
     relatedAgents?: (string)[] | undefined;
+    event: LiveEventType;
     /**
-     * Time when the action was emitted (epoch ms).
-     * @public
-     */
-    time: number;
-    /**
-     * Original event that triggered this action.
+     * An original event that triggers current one.
      * @public
      */
     eventTrigger: ServiceAnalyticsEventTrigger;
 }
-/**
- * Finalized record representation of a service call lifecycle, containing the full ordered sequence of lifecycle actions from queue entry to end.
- * @public
- */
-export interface ServiceCallAnalyticsRecordEvent {
-    /**
-     * The unique identifier of the service.
-     * @public
-     */
-    id: string;
-    /**
-     * The PBX identifier of the service.
-     * @public
-     */
-    pbx: string;
-    time: number;
-    company: string;
-    /**
-     * The display name of the service.
-     * @public
-     */
-    name: string;
-    /**
-     * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
-     * @public
-     */
-    strategy?: string | undefined;
-    maxCalls?: string | undefined;
-    /**
-     * Defines the service priority among other services in terms of call distribution to an agent
-     * @public
-     */
-    weight?: string | undefined;
-    /**
-     * PBX timeZone (e.g., 'Europe/Kyiv').
-     * @public
-     */
-    timeZone?: string | undefined;
-    /**
-     * ACL group identifier associated with the service.
-     * @public
-     */
-    aclGroup?: string | undefined;
-    /**
-     * Identifier of the call this record describes.
-     * @public
-     */
-    callId: string;
-    /**
-     * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
-     * @public
-     */
-    flowId?: number | undefined;
-    startTime?: number | undefined;
-    direction?: CallDirection | undefined;
-    /**
-     * Type discriminator; always 'service_call' for this event.
-     * @public
-     */
-    type: LiveEventType;
-    /**
-     * Agents assigned to the service at record finalization time.
-     * @public
-     */
-    agents?: (ServiceAgent)[] | undefined;
-    /**
-     * Ordered list of lifecycle actions for the service call.
-     * @public
-     */
-    actions: (ServiceCallRecord)[];
-}
 /**
  * @public
  * @enum
@@ -6047,7 +6182,6 @@ export interface ServiceCallAnalyticsRecordEvent {
 export declare const ServiceCallEventType: {
     readonly LIVE_COMPLETE_EVENT: "ServiceCallAnalyticsLiveCompleteEvent";
     readonly LIVE_PROGRESS_EVENT: "ServiceCallAnalyticsLiveProgressEvent";
-    readonly RECORD_EVENT: "ServiceCallAnalyticsRecordEvent";
 };
 /**
  * @public
@@ -6058,7 +6192,6 @@ export type ServiceCallEventType = typeof ServiceCallEventType[keyof typeof Serv
  * @enum
  */
 export declare const ServiceEventType: {
-    readonly AGENTS_STATUS_RECORD_EVENT: "ServiceAgentsStatusAnalyticsRecordEvent";
     readonly LIVE_COMPLETE_EVENT: "ServiceAnalyticsLiveCompleteEvent";
     readonly LIVE_PROGRESS_EVENT: "ServiceAnalyticsLiveProgressEvent";
 };
@@ -6072,6 +6205,7 @@ export type ServiceEventType = typeof ServiceEventType[keyof typeof ServiceEvent
  */
 export declare const WebhookEventType: {
     readonly CALL_COMPLETED: "call:completed";
+    readonly CALL_LIVE_ANNOTATION: "call:live:annotation";
     readonly CALL_LIVE_COMPLETED: "call:live:completed";
     readonly CALL_LIVE_INTERRUPTED: "call:live:interrupted";
     readonly CALL_LIVE_PROGRESS: "call:live:progress";
@@ -6084,6 +6218,7 @@ export declare const WebhookEventType: {
     readonly CALL_TRANSCRIPTION_COMPLETED: "call:transcription:completed";
     readonly CALL_TRANSCRIPTION_TEXT_COMPLETED: "call:transcription:text:completed";
     readonly CHAT_COMPLETED: "chat:completed";
+    readonly CHAT_LIVE_ANNOTATION: "chat:live:annotation";
     readonly CHAT_LIVE_COMPLETED: "chat:live:completed";
     readonly CHAT_LIVE_INTERRUPTED: "chat:live:interrupted";
     readonly CHAT_LIVE_MISSED: "chat:live:missed";
@@ -6091,6 +6226,7 @@ export declare const WebhookEventType: {
     readonly CHAT_MANAGER_MISSED: "chat:manager:missed";
     readonly CHAT_SUMMARY_COMPLETED: "chat:summary:completed";
     readonly CONFERENCE_COMPLETED: "conference:completed";
+    readonly CONFERENCE_LIVE_ANNOTATION: "conference:live:annotation";
     readonly CONFERENCE_LIVE_COMPLETED: "conference:live:completed";
     readonly CONFERENCE_LIVE_INTERRUPTED: "conference:live:interrupted";
     readonly CONFERENCE_LIVE_JOIN: "conference:live:join";
@@ -6124,6 +6260,18 @@ export interface WebhookCallCompletedEvent {
     integrationId: string;
     data: CallAnalyticsRecordEvent;
 }
+/**
+ * @public
+ */
+export interface WebhookCallLiveAnnotationEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: CallAnalyticsLiveAnnotationEvent;
+}
 /**
  * @public
  */
@@ -6289,6 +6437,18 @@ export interface WebhookChatCompletedEvent {
     integrationId: string;
     data: ChatAnalyticsRecordEvent;
 }
+/**
+ * @public
+ */
+export interface WebhookChatLiveAnnotationEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ChatAnalyticsLiveAnnotationEvent;
+}
 /**
  * @public
  */
@@ -6368,6 +6528,18 @@ export interface WebhookConferenceCompletedEvent {
     integrationId: string;
     data: ConferenceAnalyticsRecordEvent;
 }
+/**
+ * @public
+ */
+export interface WebhookConferenceLiveAnnotationEvent {
+    id: string;
+    pbx?: string | undefined;
+    company?: string | undefined;
+    type: WebhookEventType;
+    time: number;
+    integrationId: string;
+    data: ConferenceAnalyticsLiveAnnotationEvent;
+}
 /**
  * @public
  */
@@ -6497,205 +6669,3 @@ export interface WebhookConferenceTranscriptionTextCompletedEvent {
     integrationId: string;
     data: WebhookConferenceTranscriptionTextCompletedEventData;
 }
-/**
- * @public
- */
-export interface WebhookOutdatedCallParticipant {
-    type: string;
-    phone?: string | undefined;
-    name?: string | undefined;
-    company?: string | undefined;
-    email?: string | undefined;
-    userId?: string | undefined;
-    userExtension?: string | undefined;
-    userDepartment?: string | undefined;
-    groupId?: string | undefined;
-    groupName?: string | undefined;
-    userAgent?: string | undefined;
-    userDevice?: CallDevice | undefined;
-    role: string;
-    license?: string | undefined;
-}
-/**
- * @public
- */
-export interface WebhookOutdatedCallEventData {
-    status?: string | undefined;
-    caller?: WebhookOutdatedCallParticipant | undefined;
-    callee?: WebhookOutdatedCallParticipant | undefined;
-    service?: string | undefined;
-    destination?: string | undefined;
-    trunkName?: string | undefined;
-    queueId?: string | undefined;
-    queueName?: string | undefined;
-    tags: (string)[];
-    flags: (string)[];
-    endCause?: string | undefined;
-    endCauseStr?: string | undefined;
-    endBy?: string | undefined;
-}
-/**
- * @public
- */
-export interface WebhookOutdatedCallEndEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookOutdatedCallEventData;
-}
-/**
- * @public
- */
-export interface WebhookOutdatedCallStartEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookOutdatedCallEventData;
-}
-/**
- * @public
- */
-export interface WebhookOutdatedCallUpdateEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookOutdatedCallEventData;
-}
-/**
- * @public
- */
-export interface WebhookPresenceConferenceEventData {
-    extension: string;
-    isJoined: boolean;
-    isLeaved: boolean;
-    participant: ConferenceParticipant;
-}
-/**
- * @public
- */
-export interface WebhookPresenceConferenceEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookPresenceConferenceEventData;
-}
-/**
- * @public
- */
-export interface WebhookPresenceTelephonyEventData {
-    extension: string;
-    email: string;
-    sourceId: string;
-    status: string;
-}
-/**
- * @public
- */
-export interface WebhookPresenceTelephonyEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookPresenceTelephonyEventData;
-}
-/**
- * @public
- */
-export interface WebhookPresenceUserEventLocationData {
-    address: string;
-    lat: string;
-    lng: string;
-}
-/**
- * @public
- */
-export interface WebhookPresenceUserEventData {
-    extension: string;
-    email: string;
-    sourceId: string;
-    status: string;
-    until: string;
-    message: string;
-    location: WebhookPresenceUserEventLocationData;
-}
-/**
- * @public
- */
-export interface WebhookPresenceUserEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: WebhookPresenceUserEventData;
-}
-/**
- * @public
- */
-export interface WebhookSmsStatusEvent {
-    id: string;
-    pbx?: string | undefined;
-    company?: string | undefined;
-    type: WebhookEventType;
-    time: number;
-    integrationId: string;
-    data: SmsStatusConsumeEventData;
-}
-/**
- * @public
- */
-export interface WebsocketAuthorizeBadRequestException {
-    event?: string | undefined;
-    requestId?: string | undefined;
-    connectionId?: string | undefined;
-    message?: string | undefined;
-    code?: number | undefined;
-    source?: WebsocketAuthorizeAction | undefined;
-}
-/**
- * @public
- * @enum
- */
-export declare const WebsocketEvent: {
-    readonly AUTHORIZED: "authorized";
-    readonly BROADCAST: "broadcast";
-    readonly SUBSCRIBED: "subscribed";
-    readonly UNSUBSCRIBE: "unsubscribed";
-};
-/**
- * @public
- */
-export type WebsocketEvent = typeof WebsocketEvent[keyof typeof WebsocketEvent];
-/**
- * @public
- */
-export interface WebsocketAuthorizedEvent {
-    event: WebsocketEvent;
-    connectionId: string;
-    requestId: string;
-    duration?: __DocumentType | undefined;
-}
-/**
- * @public
- */
-export interface WebsocketConversationsBroadcastEvent {
-    event: WebsocketEvent;
-    topic: WebsocketTopic;
-    data: __DocumentType;
-    meta?: __DocumentType | undefined;
-}