@wildix/wda-stream-client 1.1.41 → 1.1.44

package/dist-types/models/models_0.d.ts

@@ -1419,6 +1419,11 @@ export declare const LiveEventType: {
     readonly CONFERENCE_JOIN: "conference_join";
     readonly CONFERENCE_LEAVE: "conference_leave";
     readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
+    readonly SERVICE: "service";
+    readonly SERVICE_AGENT: "service_agent";
+    readonly SERVICE_CALL: "service_call";
+    readonly SERVICE_CALL_COMPLETE: "service_call_complete";
+    readonly SERVICE_COMPLETE: "service_complete";
 };
 /**
  * @public
@@ -1935,7 +1940,6 @@ export interface CallPostTranscriptionConsumeEventData {
      * @public
      */
     cds: CdsTranscriptionPayloadReference;
-    transcriptionLanguage?: string;
 }
 /**
  * Event emitted after transcription payload is uploaded to CDS.
@@ -2805,6 +2809,237 @@ export interface PresenceTelephonyConsumeEvent {
     type: PresenceConsumeEventType;
     data: PresenceTelephonyConsumeEventData;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceAnalyticsEventTrigger: {
+    readonly SERVICE_AGENT_JOIN: "service.agent_join";
+    readonly SERVICE_AGENT_LEAVE: "service.agent_leave";
+    readonly SERVICE_AGENT_UPDATE: "service.agent_update";
+    readonly SERVICE_CALL_END: "service.call_end";
+    readonly SERVICE_CALL_INIT: "service.call_init";
+    readonly SERVICE_CALL_UPDATE: "service.call_update";
+    readonly SERVICE_END: "service.end";
+    readonly SERVICE_INIT: "service.init";
+    readonly SERVICE_UPDATE: "service.update";
+};
+/**
+ * @public
+ */
+export type ServiceAnalyticsEventTrigger = typeof ServiceAnalyticsEventTrigger[keyof typeof ServiceAnalyticsEventTrigger];
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceAgentType: {
+    readonly DYNAMIC: "DYNAMIC";
+    readonly STATIC: "STATIC";
+};
+/**
+ * @public
+ */
+export type ServiceAgentType = typeof ServiceAgentType[keyof typeof ServiceAgentType];
+/**
+ * @public
+ */
+export interface ServiceAgentConsumeEventData {
+    id: string;
+    penalty?: string | undefined;
+    type?: ServiceAgentType | undefined;
+    paused?: boolean | undefined;
+    lastQueueCallEnd?: number | undefined;
+    userExtension?: string | undefined;
+    name?: string | undefined;
+    eventTrigger: ServiceAnalyticsEventTrigger;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceConsumeEventType: {
+    readonly SERVICE_AGENT_JOIN: "SERVICE.AGENT_JOIN";
+    readonly SERVICE_AGENT_LEAVE: "SERVICE.AGENT_LEAVE";
+    readonly SERVICE_AGENT_UPDATE: "SERVICE.AGENT_UPDATE";
+    readonly SERVICE_CALL_END: "SERVICE.CALL_END";
+    readonly SERVICE_CALL_INIT: "SERVICE.CALL_INIT";
+    readonly SERVICE_CALL_UPDATE: "SERVICE.CALL_UPDATE";
+    readonly SERVICE_END: "SERVICE.END";
+    readonly SERVICE_INIT: "SERVICE.INIT";
+    readonly SERVICE_UPDATE: "SERVICE.UPDATE";
+};
+/**
+ * @public
+ */
+export type ServiceConsumeEventType = typeof ServiceConsumeEventType[keyof typeof ServiceConsumeEventType];
+/**
+ * @public
+ */
+export interface ServiceAgentJoinConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    data: ServiceAgentConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceAgentLeaveConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    data: ServiceAgentConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceAgentUpdateConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    data: ServiceAgentConsumeEventData;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceCallAction: {
+    readonly ANSWER: "ANSWER";
+    readonly CANCEL: "CANCEL";
+    readonly REJECT: "REJECT";
+    readonly RING: "RING";
+};
+/**
+ * @public
+ */
+export type ServiceCallAction = typeof ServiceCallAction[keyof typeof ServiceCallAction];
+/**
+ * @public
+ */
+export interface ServiceCustomer {
+    phone: string;
+    name?: string | undefined;
+}
+/**
+ * Service call data shared by live events and record representation.
+ * @public
+ */
+export interface ServiceCallConsumeEventData {
+    callId: string;
+    startTime?: number | undefined;
+    direction?: CallDirection | undefined;
+    action?: ServiceCallAction | undefined;
+    customer?: ServiceCustomer | undefined;
+    relatedAgents?: (string)[] | undefined;
+    eventTrigger: ServiceAnalyticsEventTrigger;
+}
+/**
+ * @public
+ */
+export interface ServiceCallEndConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    /**
+     * Service call data shared by live events and record representation.
+     * @public
+     */
+    data: ServiceCallConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceCallInitConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    /**
+     * Service call data shared by live events and record representation.
+     * @public
+     */
+    data: ServiceCallConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceCallUpdateConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    /**
+     * Service call data shared by live events and record representation.
+     * @public
+     */
+    data: ServiceCallConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceEndConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+}
+/**
+ * @public
+ */
+export interface ServiceAgent {
+    id: string;
+    penalty?: string | undefined;
+    type?: ServiceAgentType | undefined;
+    paused?: boolean | undefined;
+    lastQueueCallEnd?: number | undefined;
+    userExtension?: string | undefined;
+    name?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ServiceConsumeEventData {
+    eventTrigger: ServiceAnalyticsEventTrigger;
+    name?: string | undefined;
+    strategy?: string | undefined;
+    maxCalls?: string | undefined;
+    weight?: string | undefined;
+    agents?: (ServiceAgent)[] | undefined;
+    calls?: (string)[] | undefined;
+}
+/**
+ * @public
+ */
+export interface ServiceInitConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    data: ServiceConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface ServiceUpdateConsumeEvent {
+    id: string;
+    time: number;
+    pbx: string;
+    company: string;
+    type: ServiceConsumeEventType;
+    data: ServiceConsumeEventData;
+}
 /**
  * @public
  */
@@ -2967,7 +3202,7 @@ export interface WhatsAppStatusConsumeEvent {
 /**
  * @public
  */
-export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
+export type ConsumeEventInputEvent = ConsumeEventInputEvent.CallAgentsCancelMember | ConsumeEventInputEvent.CallAgentsStartMember | ConsumeEventInputEvent.CallAttachmentMember | ConsumeEventInputEvent.CallEndMember | ConsumeEventInputEvent.CallLiveMember | ConsumeEventInputEvent.CallPostTranscriptionMember | ConsumeEventInputEvent.CallRecordStartMember | ConsumeEventInputEvent.CallRecordStopMember | ConsumeEventInputEvent.CallSplitMember | ConsumeEventInputEvent.CallStartMember | ConsumeEventInputEvent.CallTranscriptionMember | ConsumeEventInputEvent.CallUpdateMember | ConsumeEventInputEvent.ChatMessageMember | ConsumeEventInputEvent.ChatNewMember | ConsumeEventInputEvent.ChatUpdateMember | ConsumeEventInputEvent.ConferenceEndMember | ConsumeEventInputEvent.ConferenceJoinMember | ConsumeEventInputEvent.ConferenceKeepAliveMember | ConsumeEventInputEvent.ConferenceLeaveMember | ConsumeEventInputEvent.ConferenceRecordStartMember | ConsumeEventInputEvent.ConferenceRecordStopMember | ConsumeEventInputEvent.ConferenceStartMember | ConsumeEventInputEvent.ConferenceStatsMember | ConsumeEventInputEvent.ConferenceTimeFramesMember | ConsumeEventInputEvent.ConferenceTranscriptionMember | ConsumeEventInputEvent.PresenceMember | ConsumeEventInputEvent.PresenceTelephonyMember | ConsumeEventInputEvent.ServiceAgentJoinMember | ConsumeEventInputEvent.ServiceAgentLeaveMember | ConsumeEventInputEvent.ServiceAgentUpdateMember | ConsumeEventInputEvent.ServiceCallEndMember | ConsumeEventInputEvent.ServiceCallInitMember | ConsumeEventInputEvent.ServiceCallUpdateMember | ConsumeEventInputEvent.ServiceEndMember | ConsumeEventInputEvent.ServiceInitMember | ConsumeEventInputEvent.ServiceUpdateMember | ConsumeEventInputEvent.SmsInboundMember | ConsumeEventInputEvent.SmsStatusMember | ConsumeEventInputEvent.UsageSttMember | ConsumeEventInputEvent.WhatsappInboundMember | ConsumeEventInputEvent.WhatsappStatusMember | ConsumeEventInputEvent.$UnknownMember;
 /**
  * @public
  */
@@ -3004,6 +3239,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3039,6 +3283,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3074,6 +3327,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3109,6 +3371,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3144,6 +3415,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3179,6 +3459,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3214,6 +3503,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3249,6 +3547,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3284,6 +3591,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3319,6 +3635,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3354,6 +3679,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3393,6 +3727,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3428,6 +3771,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3463,6 +3815,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3498,6 +3859,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3533,6 +3903,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3568,6 +3947,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3603,6 +3991,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3638,6 +4035,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3673,6 +4079,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3708,6 +4123,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3743,6 +4167,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3778,6 +4211,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3813,6 +4255,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3848,6 +4299,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3883,6 +4343,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3918,6 +4387,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3953,6 +4431,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -3988,6 +4475,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus: WhatsAppStatusConsumeEvent;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -4023,6 +4519,15 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence: PresenceConsumeEvent;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
@@ -4058,10 +4563,19 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony: PresenceTelephonyConsumeEvent;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
         $unknown?: never;
     }
-    interface UsageSttMember {
+    interface ServiceInitMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
@@ -4093,13 +4607,19 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
-        usageStt: TranscriptionUsageEvent;
+        serviceInit: ServiceInitConsumeEvent;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
         $unknown?: never;
     }
-    /**
-     * @public
-     */
-    interface $UnknownMember {
+    interface ServiceUpdateMember {
         callStart?: never;
         callUpdate?: never;
         callSplit?: never;
@@ -4131,81 +4651,498 @@ export declare namespace ConsumeEventInputEvent {
         whatsappStatus?: never;
         presence?: never;
         presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate: ServiceUpdateConsumeEvent;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
         usageStt?: never;
-        $unknown: [string, any];
+        $unknown?: never;
     }
-    interface Visitor<T> {
-        callStart: (value: CallStartConsumeEvent) => T;
-        callUpdate: (value: CallUpdateConsumeEvent) => T;
-        callSplit: (value: CallSplitConsumeEvent) => T;
-        callLive: (value: CallLiveConsumeEvent) => T;
-        callAgentsStart: (value: CallAgentsStartConsumeEvent) => T;
-        callAgentsCancel: (value: CallAgentsCancelConsumeEvent) => T;
-        callEnd: (value: CallEndConsumeEvent) => T;
-        callRecordStart: (value: CallRecordStartConsumeEvent) => T;
-        callRecordStop: (value: CallRecordStopConsumeEvent) => T;
-        callAttachment: (value: CallAttachmentConsumeEvent) => T;
-        callTranscription: (value: CallTranscribeConsumeEvent) => T;
-        callPostTranscription: (value: CallPostTranscriptionConsumeEvent) => T;
-        conferenceTimeFrames: (value: ConferenceTimeFramesConsumeEvent) => T;
-        conferenceStart: (value: ConferenceStartConsumeEvent) => T;
-        conferenceJoin: (value: ConferenceJoinConsumeEvent) => T;
-        conferenceRecordStart: (value: ConferenceRecordStartConsumeEvent) => T;
-        conferenceTranscription: (value: ConferenceTranscriptionConsumeEvent) => T;
-        conferenceLeave: (value: ConferenceLeaveConsumeEvent) => T;
-        conferenceRecordStop: (value: ConferenceRecordStopConsumeEvent) => T;
-        conferenceKeepAlive: (value: ConferenceKeepAliveConsumeEvent) => T;
-        conferenceEnd: (value: ConferenceEndConsumeEvent) => T;
-        conferenceStats: (value: ConferenceStatsConsumeEvent) => T;
-        chatMessage: (value: ChatMessageConsumeEvent) => T;
-        chatNew: (value: ChatNewConsumeEvent) => T;
-        chatUpdate: (value: ChatUpdateConsumeEvent) => T;
-        smsInbound: (value: SmsInboundConsumeEvent) => T;
-        smsStatus: (value: SmsStatusConsumeEvent) => T;
-        whatsappInbound: (value: WhatsAppInboundConsumeEvent) => T;
-        whatsappStatus: (value: WhatsAppStatusConsumeEvent) => T;
-        presence: (value: PresenceConsumeEvent) => T;
-        presenceTelephony: (value: PresenceTelephonyConsumeEvent) => T;
-        usageStt: (value: TranscriptionUsageEvent) => T;
-        _: (name: string, value: any) => T;
+    interface ServiceEndMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd: ServiceEndConsumeEvent;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
     }
-    const visit: <T>(value: ConsumeEventInputEvent, visitor: Visitor<T>) => T;
-}
-/**
- * @public
- */
-export interface ConsumeEventInput {
-    event: ConsumeEventInputEvent;
-}
-/**
- * @public
- */
-export interface ConsumeEventOutput {
-}
-/**
- * @public
- */
-export interface SmsInboundEvent {
-    pbx: string;
-    company: string;
-    time: number;
-    type: SmsConsumeEventType;
-    data: SmsInboundConsumeEventData;
-}
-/**
- * @public
- */
-export interface SmsStatusEvent {
-    pbx: string;
-    company: string;
-    time: number;
-    type: SmsConsumeEventType;
-    data: SmsStatusConsumeEventData;
-}
-/**
- * @public
- * @enum
- */
+    interface ServiceCallInitMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit: ServiceCallInitConsumeEvent;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ServiceCallUpdateMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate: ServiceCallUpdateConsumeEvent;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ServiceCallEndMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd: ServiceCallEndConsumeEvent;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ServiceAgentJoinMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin: ServiceAgentJoinConsumeEvent;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ServiceAgentUpdateMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate: ServiceAgentUpdateConsumeEvent;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface ServiceAgentLeaveMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave: ServiceAgentLeaveConsumeEvent;
+        usageStt?: never;
+        $unknown?: never;
+    }
+    interface UsageSttMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt: TranscriptionUsageEvent;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        callStart?: never;
+        callUpdate?: never;
+        callSplit?: never;
+        callLive?: never;
+        callAgentsStart?: never;
+        callAgentsCancel?: never;
+        callEnd?: never;
+        callRecordStart?: never;
+        callRecordStop?: never;
+        callAttachment?: never;
+        callTranscription?: never;
+        callPostTranscription?: never;
+        conferenceTimeFrames?: never;
+        conferenceStart?: never;
+        conferenceJoin?: never;
+        conferenceRecordStart?: never;
+        conferenceTranscription?: never;
+        conferenceLeave?: never;
+        conferenceRecordStop?: never;
+        conferenceKeepAlive?: never;
+        conferenceEnd?: never;
+        conferenceStats?: never;
+        chatMessage?: never;
+        chatNew?: never;
+        chatUpdate?: never;
+        smsInbound?: never;
+        smsStatus?: never;
+        whatsappInbound?: never;
+        whatsappStatus?: never;
+        presence?: never;
+        presenceTelephony?: never;
+        serviceInit?: never;
+        serviceUpdate?: never;
+        serviceEnd?: never;
+        serviceCallInit?: never;
+        serviceCallUpdate?: never;
+        serviceCallEnd?: never;
+        serviceAgentJoin?: never;
+        serviceAgentUpdate?: never;
+        serviceAgentLeave?: never;
+        usageStt?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        callStart: (value: CallStartConsumeEvent) => T;
+        callUpdate: (value: CallUpdateConsumeEvent) => T;
+        callSplit: (value: CallSplitConsumeEvent) => T;
+        callLive: (value: CallLiveConsumeEvent) => T;
+        callAgentsStart: (value: CallAgentsStartConsumeEvent) => T;
+        callAgentsCancel: (value: CallAgentsCancelConsumeEvent) => T;
+        callEnd: (value: CallEndConsumeEvent) => T;
+        callRecordStart: (value: CallRecordStartConsumeEvent) => T;
+        callRecordStop: (value: CallRecordStopConsumeEvent) => T;
+        callAttachment: (value: CallAttachmentConsumeEvent) => T;
+        callTranscription: (value: CallTranscribeConsumeEvent) => T;
+        callPostTranscription: (value: CallPostTranscriptionConsumeEvent) => T;
+        conferenceTimeFrames: (value: ConferenceTimeFramesConsumeEvent) => T;
+        conferenceStart: (value: ConferenceStartConsumeEvent) => T;
+        conferenceJoin: (value: ConferenceJoinConsumeEvent) => T;
+        conferenceRecordStart: (value: ConferenceRecordStartConsumeEvent) => T;
+        conferenceTranscription: (value: ConferenceTranscriptionConsumeEvent) => T;
+        conferenceLeave: (value: ConferenceLeaveConsumeEvent) => T;
+        conferenceRecordStop: (value: ConferenceRecordStopConsumeEvent) => T;
+        conferenceKeepAlive: (value: ConferenceKeepAliveConsumeEvent) => T;
+        conferenceEnd: (value: ConferenceEndConsumeEvent) => T;
+        conferenceStats: (value: ConferenceStatsConsumeEvent) => T;
+        chatMessage: (value: ChatMessageConsumeEvent) => T;
+        chatNew: (value: ChatNewConsumeEvent) => T;
+        chatUpdate: (value: ChatUpdateConsumeEvent) => T;
+        smsInbound: (value: SmsInboundConsumeEvent) => T;
+        smsStatus: (value: SmsStatusConsumeEvent) => T;
+        whatsappInbound: (value: WhatsAppInboundConsumeEvent) => T;
+        whatsappStatus: (value: WhatsAppStatusConsumeEvent) => T;
+        presence: (value: PresenceConsumeEvent) => T;
+        presenceTelephony: (value: PresenceTelephonyConsumeEvent) => T;
+        serviceInit: (value: ServiceInitConsumeEvent) => T;
+        serviceUpdate: (value: ServiceUpdateConsumeEvent) => T;
+        serviceEnd: (value: ServiceEndConsumeEvent) => T;
+        serviceCallInit: (value: ServiceCallInitConsumeEvent) => T;
+        serviceCallUpdate: (value: ServiceCallUpdateConsumeEvent) => T;
+        serviceCallEnd: (value: ServiceCallEndConsumeEvent) => T;
+        serviceAgentJoin: (value: ServiceAgentJoinConsumeEvent) => T;
+        serviceAgentUpdate: (value: ServiceAgentUpdateConsumeEvent) => T;
+        serviceAgentLeave: (value: ServiceAgentLeaveConsumeEvent) => T;
+        usageStt: (value: TranscriptionUsageEvent) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: ConsumeEventInputEvent, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ */
+export interface ConsumeEventInput {
+    event: ConsumeEventInputEvent;
+}
+/**
+ * @public
+ */
+export interface ConsumeEventOutput {
+}
+/**
+ * @public
+ */
+export interface SmsInboundEvent {
+    pbx: string;
+    company: string;
+    time: number;
+    type: SmsConsumeEventType;
+    data: SmsInboundConsumeEventData;
+}
+/**
+ * @public
+ */
+export interface SmsStatusEvent {
+    pbx: string;
+    company: string;
+    time: number;
+    type: SmsConsumeEventType;
+    data: SmsStatusConsumeEventData;
+}
+/**
+ * @public
+ * @enum
+ */
 export declare const WebsocketAction: {
     readonly AUTHORIZE: "authorize";
     readonly SUBSCRIBE: "subscribe";
@@ -4229,6 +5166,7 @@ export interface WebsocketAuthorizeAction {
 export declare const WebsocketTopic: {
     readonly CONVERSATIONS: "conversations";
     readonly PRESENCE: "presence";
+    readonly SERVICES: "services";
     readonly TRANSCRIPTIONS: "transcriptions";
 };
 /**
@@ -4360,6 +5298,120 @@ export declare const PresenceEventType: {
  * @public
  */
 export type PresenceEventType = typeof PresenceEventType[keyof typeof PresenceEventType];
+/**
+ * @public
+ */
+export interface ServiceAnalyticsLiveCompleteEvent {
+    id: string;
+    pbx: string;
+    time: number;
+    company: string;
+    licenses: (License)[];
+    event: LiveEventType;
+}
+/**
+ * @public
+ */
+export interface ServiceAnalyticsLiveProgressEvent {
+    id: string;
+    pbx: string;
+    time: number;
+    company: string;
+    licenses: (License)[];
+    event: LiveEventType;
+    /**
+     * An original event that triggers current one.
+     * @public
+     */
+    eventTrigger: ServiceAnalyticsEventTrigger;
+    /**
+     * Service name.
+     * @public
+     */
+    name?: string | undefined;
+    strategy?: string | undefined;
+    maxCalls?: string | undefined;
+    /**
+     * Defines the service priority among other services in terms of call distribution to an agent
+     * @public
+     */
+    weight?: string | undefined;
+    /**
+     * List of agents assigned to the service
+     * @public
+     */
+    agents?: (ServiceAgent)[] | undefined;
+    /**
+     * List of calls in the service
+     * @public
+     */
+    calls?: (string)[] | undefined;
+}
+/**
+ * Service call data shared by live events and record representation.
+ * @public
+ */
+export interface ServiceCallAnalyticsLiveCompleteEvent {
+    id: string;
+    pbx: string;
+    time: number;
+    company: string;
+    licenses: (License)[];
+    callId: string;
+    startTime?: number | undefined;
+    direction?: CallDirection | undefined;
+    action?: ServiceCallAction | undefined;
+    customer?: ServiceCustomer | undefined;
+    relatedAgents?: (string)[] | undefined;
+    event: LiveEventType;
+}
+/**
+ * Service call data shared by live events and record representation.
+ * @public
+ */
+export interface ServiceCallAnalyticsLiveProgressEvent {
+    id: string;
+    pbx: string;
+    time: number;
+    company: string;
+    licenses: (License)[];
+    callId: string;
+    startTime?: number | undefined;
+    direction?: CallDirection | undefined;
+    action?: ServiceCallAction | undefined;
+    customer?: ServiceCustomer | undefined;
+    relatedAgents?: (string)[] | undefined;
+    event: LiveEventType;
+    /**
+     * An original event that triggers current one.
+     * @public
+     */
+    eventTrigger: ServiceAnalyticsEventTrigger;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceCallEventType: {
+    readonly LIVE_COMPLETE_EVENT: "ServiceCallAnalyticsLiveCompleteEvent";
+    readonly LIVE_PROGRESS_EVENT: "ServiceCallAnalyticsLiveProgressEvent";
+};
+/**
+ * @public
+ */
+export type ServiceCallEventType = typeof ServiceCallEventType[keyof typeof ServiceCallEventType];
+/**
+ * @public
+ * @enum
+ */
+export declare const ServiceEventType: {
+    readonly LIVE_COMPLETE_EVENT: "ServiceAnalyticsLiveCompleteEvent";
+    readonly LIVE_PROGRESS_EVENT: "ServiceAnalyticsLiveProgressEvent";
+};
+/**
+ * @public
+ */
+export type ServiceEventType = typeof ServiceEventType[keyof typeof ServiceEventType];
 /**
  * @public
  * @enum
@@ -5095,10 +6147,24 @@ export interface DescribeEventOutput {
     WebhookOutdatedCallUpdateEvent?: WebhookOutdatedCallUpdateEvent | undefined;
     WebhookOutdatedCallEndEvent?: WebhookOutdatedCallEndEvent | undefined;
     WebhookSmsStatusEvent?: WebhookSmsStatusEvent | undefined;
+    ServiceAnalyticsLiveProgressEvent?: ServiceAnalyticsLiveProgressEvent | undefined;
+    ServiceAnalyticsLiveCompleteEvent?: ServiceAnalyticsLiveCompleteEvent | undefined;
+    /**
+     * Service call data shared by live events and record representation.
+     * @public
+     */
+    ServiceCallAnalyticsLiveProgressEvent?: ServiceCallAnalyticsLiveProgressEvent | undefined;
+    /**
+     * Service call data shared by live events and record representation.
+     * @public
+     */
+    ServiceCallAnalyticsLiveCompleteEvent?: ServiceCallAnalyticsLiveCompleteEvent | undefined;
     CallEventType?: CallEventType | undefined;
     ConferenceEventType?: ConferenceEventType | undefined;
     ChatEventType?: ChatEventType | undefined;
     PresenceEventType?: PresenceEventType | undefined;
+    ServiceEventType?: ServiceEventType | undefined;
+    ServiceCallEventType?: ServiceCallEventType | undefined;
 }
 /**
  * @public
@@ -5113,224 +6179,3 @@ export interface GetConferenceIdInput {
 export interface GetConferenceIdOutput {
     id: string;
 }
-/**
- * @public
- */
-export declare class MatchNotFoundException extends __BaseException {
-    readonly name: "MatchNotFoundException";
-    readonly $fault: "client";
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<MatchNotFoundException, __BaseException>);
-}
-/**
- * @public
- */
-export interface GetOngoingCallInput {
-    company?: string | undefined;
-    callId: string;
-}
-/**
- * @public
- */
-export interface GetOngoingCallOutput {
-    company: string;
-    flows: (CallAnalyticsLiveProgressEventFlow)[];
-    transcriptions?: (CallAnalyticsLiveTranscriptionEvent)[] | undefined;
-}
-/**
- * @public
- * @enum
- */
-export declare const PresenceStatus: {
-    readonly AWAY: "AWAY";
-    readonly DND: "DND";
-    readonly OFFLINE: "OFFLINE";
-    readonly ONLINE: "ONLINE";
-    readonly ONLY_SIP: "ONLY_SIP";
-};
-/**
- * @public
- */
-export type PresenceStatus = typeof PresenceStatus[keyof typeof PresenceStatus];
-/**
- * @public
- * @enum
- */
-export declare const TelephonyStatus: {
-    readonly REGISTERED: "REGISTERED";
-    readonly RINGING: "RINGING";
-    readonly RT: "RT";
-    readonly TALKING: "TALKING";
-    readonly UNREGISTERED: "UNREGISTERED";
-};
-/**
- * @public
- */
-export type TelephonyStatus = typeof TelephonyStatus[keyof typeof TelephonyStatus];
-/**
- * @public
- */
-export interface Presence {
-    /**
-     * The unique identifier of the organization user belongs to (example: it_w119845).
-     * @public
-     */
-    company?: string | undefined;
-    /**
-     * The user's geographic address (example: 1 Kynner Way, Binley, Coventry, CV3 2TU, England).
-     * @public
-     */
-    address?: string | undefined;
-    /**
-     * The user extension (example: 2001)
-     * @public
-     */
-    extension?: string | undefined;
-    /**
-     * The unique identifier of the user (example: F2P9tcKrYI9p).
-     * @public
-     */
-    id?: string | undefined;
-    /**
-     * Longitude is the unit that represent the coordinates at geographic coordinate system (example: 35.5753).
-     * @public
-     */
-    lng?: string | undefined;
-    /**
-     * Latitude is the unit that represent the coordinates at geographic coordinate system(example: 23.2954).
-     * @public
-     */
-    lat?: string | undefined;
-    /**
-     * If it is defined, user status switches back to Available after the time (example: 2024-08-08T17:16:00Z).
-     * @public
-     */
-    until?: string | undefined;
-    /**
-     * User status (example: AWAY)
-     * @public
-     */
-    status?: PresenceStatus | undefined;
-    /**
-     * User status custom message (example: on vacation).
-     * @public
-     */
-    message?: string | undefined;
-    /**
-     * User telephony status (example: TALKING)
-     * @public
-     */
-    telephony?: TelephonyStatus | undefined;
-    /**
-     * The string shows the time the user was last seen. (example: 2024-08-08T17:16:00Z).
-     * @public
-     */
-    seen?: string | undefined;
-}
-/**
- * @public
- */
-export declare class PresenceNotAvailableException extends __BaseException {
-    readonly name: "PresenceNotAvailableException";
-    readonly $fault: "client";
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<PresenceNotAvailableException, __BaseException>);
-}
-/**
- * @public
- */
-export interface PresenceQueryFilter {
-    /**
-     * The unique identifier of the user (example: F2P9tcKrYI9p).
-     * @public
-     */
-    id?: string | undefined;
-    /**
-     * The unique identifier of the organization user belongs to (example: it_w119845).
-     * @public
-     */
-    company?: string | undefined;
-    /**
-     * The user extension (example: 2001
-     * @public
-     */
-    extension?: string | undefined;
-}
-/**
- * @public
- */
-export interface QueryConversationsInput {
-    company?: string | undefined;
-    /**
-     * List of filters to match the user conversations list.
-     * @public
-     */
-    filter?: (PresenceQueryFilter)[] | undefined;
-}
-/**
- * @public
- */
-export interface QueryConversationsOutput {
-    calls: (CallAnalyticsLiveProgressEvent)[];
-    conferences: (ConferenceAnalyticsLiveProgressEvent)[];
-    chats: (ChatAnalyticsLiveProgressEvent)[];
-}
-/**
- * @public
- */
-export interface QueryPresenceInput {
-    /**
-     * The filter, to match a presence of certain user
-     * @public
-     */
-    filter: PresenceQueryFilter;
-}
-/**
- * @public
- */
-export interface QueryPresenceOutput {
-    /**
-     * The presence matched specified query.
-     * @public
-     */
-    presence: Presence;
-}
-/**
- * @public
- */
-export interface QueryPresencesInput {
-    /**
-     * List of filters to match the user presence list.
-     * @public
-     */
-    filter: (PresenceQueryFilter)[];
-}
-/**
- * @public
- */
-export interface QueryPresencesOutput {
-    /**
-     * A list of presences matched the filter. If filter does not match any presence the presence would not be added to the list.
-     * @public
-     */
-    presences: (Presence)[];
-}
-/**
- * @public
- */
-export interface UpdatePresenceLastSeenInput {
-    /**
-     * The unique identifier of the user when a service token is used.
-     * @public
-     */
-    userId?: string | undefined;
-}
-/**
- * @public
- */
-export interface UpdatePresenceLastSeenOutput {
-}