@wildix/wda-history-client 1.2.0 → 1.2.1

package/dist-cjs/models/models_0.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ConversationUserDirection = exports.ConversationFlag = exports.ConversationDirection = exports.Conversation = exports.ConferenceTranscriptionNotFoundException = exports.ConferenceTranscriptionStatus = exports.ConferenceParticipantType = exports.ConferenceParticipantRole = exports.PbxLicenseType = exports.ConferenceDirection = exports.ConferenceNotFoundException = exports.CallTranscriptionSpeaker = exports.CallTranscriptionNotFoundException = exports.RecordType = exports.CallFlowTranscriptionStatus = exports.License = exports.CallDevice = exports.CallParticipantType = exports.CallParticipantRole = exports.CallFlowAttachmentType = exports.CallFlowAttachment = exports.CallRecordPauseReason = exports.CallFlowAttachmentStatus = exports.CallRecordOwner = exports.CallNotFoundException = exports.ForbiddenException = exports.ConversationStatus = exports.CallDirection = exports.ValidationException = void 0;
+exports.ConversationUserDirection = exports.ConversationFlag = exports.ConversationDirection = exports.Conversation = exports.ConferenceTranscriptionNotFoundException = exports.ConferenceTranscriptionStatus = exports.ConferenceParticipantType = exports.ConferenceParticipantRole = exports.PbxLicenseType = exports.ConferenceDirection = exports.ConferenceNotFoundException = exports.CallTranscriptionNotFoundException = exports.CallTranscriptionSpeaker = exports.RecordType = exports.CallFlowTranscriptionStatus = exports.License = exports.CallDevice = exports.CallParticipantType = exports.CallParticipantRole = exports.CallFlowAttachmentType = exports.CallFlowAttachment = exports.CallRecordPauseReason = exports.CallFlowAttachmentStatus = exports.CallRecordOwner = exports.CallNotFoundException = exports.ForbiddenException = exports.ConversationStatus = exports.CallDirection = exports.ValidationException = void 0;
 const WdaHistoryServiceException_1 = require("./WdaHistoryServiceException");
 class ValidationException extends WdaHistoryServiceException_1.WdaHistoryServiceException {
     name = "ValidationException";
@@ -114,6 +114,10 @@ exports.RecordType = {
     CONFERENCE: "conference",
     CONFERENCE_TRANSCRIPTION: "conference_transcription",
 };
+exports.CallTranscriptionSpeaker = {
+    CALLEE: "callee",
+    CALLER: "caller",
+};
 class CallTranscriptionNotFoundException extends WdaHistoryServiceException_1.WdaHistoryServiceException {
     name = "CallTranscriptionNotFoundException";
     $fault = "client";
@@ -127,10 +131,6 @@ class CallTranscriptionNotFoundException extends WdaHistoryServiceException_1.Wd
     }
 }
 exports.CallTranscriptionNotFoundException = CallTranscriptionNotFoundException;
-exports.CallTranscriptionSpeaker = {
-    CALLEE: "callee",
-    CALLER: "caller",
-};
 class ConferenceNotFoundException extends WdaHistoryServiceException_1.WdaHistoryServiceException {
     name = "ConferenceNotFoundException";
     $fault = "client";

package/dist-cjs/protocols/Aws_restJson1.js

@@ -197,6 +197,7 @@ const de_GetCallTranscriptionCommand = async (output, context) => {
     });
     const data = (0, smithy_client_1.expectNonNull)(((0, smithy_client_1.expectObject)(await (0, core_1.parseJsonBody)(output.body, context))), "body");
     const doc = (0, smithy_client_1.take)(data, {
+        'interaction': _ => de_CallTranscriptionInteractionRecord(_, context),
         'transcription': smithy_client_1._json,
     });
     Object.assign(contents, doc);
@@ -244,6 +245,7 @@ const de_GetConferenceTranscriptionCommand = async (output, context) => {
     });
     const data = (0, smithy_client_1.expectNonNull)(((0, smithy_client_1.expectObject)(await (0, core_1.parseJsonBody)(output.body, context))), "body");
     const doc = (0, smithy_client_1.take)(data, {
+        'interaction': _ => de_ConferenceTranscriptionInteractionRecord(_, context),
         'transcription': smithy_client_1._json,
     });
     Object.assign(contents, doc);
@@ -450,6 +452,28 @@ const se_QueryUserCallsFilter = (input, context) => {
         'userDirection': [],
     });
 };
+const de_CallTranscriptionInteractionRecord = (output, context) => {
+    return (0, smithy_client_1.take)(output, {
+        'interruptions': smithy_client_1.expectInt32,
+        'longestCustomerStory': smithy_client_1.expectInt32,
+        'longestMonologue': smithy_client_1.expectInt32,
+        'participants': smithy_client_1._json,
+        'patience': smithy_client_1.limitedParseFloat32,
+        'talkRatio': smithy_client_1.expectInt32,
+        'wordsPerMinute': smithy_client_1.expectInt32,
+    });
+};
+const de_ConferenceTranscriptionInteractionRecord = (output, context) => {
+    return (0, smithy_client_1.take)(output, {
+        'interruptions': smithy_client_1.expectInt32,
+        'longestCustomerStory': smithy_client_1.expectInt32,
+        'longestMonologue': smithy_client_1.expectInt32,
+        'participants': smithy_client_1._json,
+        'patience': smithy_client_1.limitedParseFloat32,
+        'talkRatio': smithy_client_1.expectInt32,
+        'wordsPerMinute': smithy_client_1.expectInt32,
+    });
+};
 const deserializeMetadata = (output) => ({
     httpStatusCode: output.statusCode,
     requestId: output.headers["x-amzn-requestid"] ?? output.headers["x-amzn-request-id"] ?? output.headers["x-amz-request-id"],

package/dist-es/models/models_0.js

@@ -108,6 +108,10 @@ export const RecordType = {
     CONFERENCE: "conference",
     CONFERENCE_TRANSCRIPTION: "conference_transcription",
 };
+export const CallTranscriptionSpeaker = {
+    CALLEE: "callee",
+    CALLER: "caller",
+};
 export class CallTranscriptionNotFoundException extends __BaseException {
     name = "CallTranscriptionNotFoundException";
     $fault = "client";
@@ -120,10 +124,6 @@ export class CallTranscriptionNotFoundException extends __BaseException {
         Object.setPrototypeOf(this, CallTranscriptionNotFoundException.prototype);
     }
 }
-export const CallTranscriptionSpeaker = {
-    CALLEE: "callee",
-    CALLER: "caller",
-};
 export class ConferenceNotFoundException extends __BaseException {
     name = "ConferenceNotFoundException";
     $fault = "client";

package/dist-es/protocols/Aws_restJson1.js

@@ -2,7 +2,7 @@ import { WdaHistoryServiceException as __BaseException } from "../models/WdaHist
 import { CallNotFoundException, CallTranscriptionNotFoundException, ConferenceNotFoundException, ConferenceTranscriptionNotFoundException, ForbiddenException, ValidationException, } from "../models/models_0";
 import { loadRestJsonErrorCode, parseJsonBody as parseBody, parseJsonErrorBody as parseErrorBody, } from "@aws-sdk/core";
 import { requestBuilder as rb } from "@smithy/core";
-import { decorateServiceException as __decorateServiceException, expectNonNull as __expectNonNull, expectObject as __expectObject, expectString as __expectString, serializeDateTime as __serializeDateTime, _json, collectBody, map, take, withBaseException, } from "@smithy/smithy-client";
+import { decorateServiceException as __decorateServiceException, expectInt32 as __expectInt32, expectNonNull as __expectNonNull, expectObject as __expectObject, expectString as __expectString, limitedParseFloat32 as __limitedParseFloat32, serializeDateTime as __serializeDateTime, _json, collectBody, map, take, withBaseException, } from "@smithy/smithy-client";
 export const se_GetCallCommand = async (input, context) => {
     const b = rb(input, context);
     const headers = {};
@@ -184,6 +184,7 @@ export const de_GetCallTranscriptionCommand = async (output, context) => {
     });
     const data = __expectNonNull((__expectObject(await parseBody(output.body, context))), "body");
     const doc = take(data, {
+        'interaction': _ => de_CallTranscriptionInteractionRecord(_, context),
         'transcription': _json,
     });
     Object.assign(contents, doc);
@@ -228,6 +229,7 @@ export const de_GetConferenceTranscriptionCommand = async (output, context) => {
     });
     const data = __expectNonNull((__expectObject(await parseBody(output.body, context))), "body");
     const doc = take(data, {
+        'interaction': _ => de_ConferenceTranscriptionInteractionRecord(_, context),
         'transcription': _json,
     });
     Object.assign(contents, doc);
@@ -429,6 +431,28 @@ const se_QueryUserCallsFilter = (input, context) => {
         'userDirection': [],
     });
 };
+const de_CallTranscriptionInteractionRecord = (output, context) => {
+    return take(output, {
+        'interruptions': __expectInt32,
+        'longestCustomerStory': __expectInt32,
+        'longestMonologue': __expectInt32,
+        'participants': _json,
+        'patience': __limitedParseFloat32,
+        'talkRatio': __expectInt32,
+        'wordsPerMinute': __expectInt32,
+    });
+};
+const de_ConferenceTranscriptionInteractionRecord = (output, context) => {
+    return take(output, {
+        'interruptions': __expectInt32,
+        'longestCustomerStory': __expectInt32,
+        'longestMonologue': __expectInt32,
+        'participants': _json,
+        'patience': __limitedParseFloat32,
+        'talkRatio': __expectInt32,
+        'wordsPerMinute': __expectInt32,
+    });
+};
 const deserializeMetadata = (output) => ({
     httpStatusCode: output.statusCode,
     requestId: output.headers["x-amzn-requestid"] ?? output.headers["x-amzn-request-id"] ?? output.headers["x-amz-request-id"],

package/dist-types/commands/GetCallTranscriptionCommand.d.ts

@@ -68,6 +68,29 @@ declare const GetCallTranscriptionCommand_base: {
  * //       },
  * //     ],
  * //   },
+ * //   interaction: { // CallTranscriptionInteractionRecord
+ * //     talkRatio: Number("int"),
+ * //     wordsPerMinute: Number("int"),
+ * //     interruptions: Number("int"),
+ * //     patience: Number("float"),
+ * //     longestMonologue: Number("int"),
+ * //     longestCustomerStory: Number("int"),
+ * //     participants: [ // CallTranscriptionInteractionParticipantsRecordsList
+ * //       { // CallTranscriptionInteractionParticipantRecord
+ * //         speaker: "callee" || "caller", // required
+ * //         wordsPerMinute: Number("int"),
+ * //         talkRatio: Number("int"),
+ * //         interruptions: [ // CallTranscriptionInterruptionsList
+ * //           { // CallTranscriptionInterruption
+ * //             time: Number("long"), // required
+ * //             chunks: [ // StringList // required
+ * //               "STRING_VALUE",
+ * //             ],
+ * //           },
+ * //         ],
+ * //       },
+ * //     ],
+ * //   },
  * // };
  *
  * ```

package/dist-types/commands/GetConferenceTranscriptionCommand.d.ts

@@ -66,6 +66,29 @@ declare const GetConferenceTranscriptionCommand_base: {
  * //       },
  * //     ],
  * //   },
+ * //   interaction: { // ConferenceTranscriptionInteractionRecord
+ * //     talkRatio: Number("int"),
+ * //     wordsPerMinute: Number("int"),
+ * //     interruptions: Number("int"),
+ * //     patience: Number("float"),
+ * //     longestMonologue: Number("int"),
+ * //     longestCustomerStory: Number("int"),
+ * //     participants: [ // ConferenceTranscriptionInteractionParticipantsRecordsList
+ * //       { // ConferenceTranscriptionInteractionParticipantRecord
+ * //         jid: "STRING_VALUE", // required
+ * //         wordsPerMinute: Number("int"),
+ * //         talkRatio: Number("int"),
+ * //         interruptions: [ // ConferenceTranscriptionInterruptionsList
+ * //           { // ConferenceTranscriptionInterruption
+ * //             time: Number("long"), // required
+ * //             chunks: [ // StringList // required
+ * //               "STRING_VALUE",
+ * //             ],
+ * //           },
+ * //         ],
+ * //       },
+ * //     ],
+ * //   },
  * // };
  *
  * ```

package/dist-types/models/models_0.d.ts

@@ -424,13 +424,17 @@ export interface CallRecord {
 /**
  * @public
  */
-export declare class CallTranscriptionNotFoundException extends __BaseException {
-    readonly name: "CallTranscriptionNotFoundException";
-    readonly $fault: "client";
+export interface CallTranscriptionInterruption {
     /**
-     * @internal
+     * Time in milliseconds from the start of the call (e.g., flowStartTime) when the interruption occurred.
+     * @public
      */
-    constructor(opts: __ExceptionOptionType<CallTranscriptionNotFoundException, __BaseException>);
+    time: number;
+    /**
+     * IDs of the chunks involved in the interruption — including the interrupting speaker and the chunk that was interrupted.
+     * @public
+     */
+    chunks: (string)[];
 }
 /**
  * @public
@@ -444,6 +448,78 @@ export declare const CallTranscriptionSpeaker: {
  * @public
  */
 export type CallTranscriptionSpeaker = typeof CallTranscriptionSpeaker[keyof typeof CallTranscriptionSpeaker];
+/**
+ * @public
+ */
+export interface CallTranscriptionInteractionParticipantRecord {
+    speaker: CallTranscriptionSpeaker;
+    /**
+     * Average words per minute spoken by the participant during the call.
+     * @public
+     */
+    wordsPerMinute?: number | undefined;
+    /**
+     * Percentage of the call duration during which the participant was speaking.
+     * @public
+     */
+    talkRatio?: number | undefined;
+    /**
+     * List of interruptions where this participant was interrupted during the conversation.
+     * @public
+     */
+    interruptions?: (CallTranscriptionInterruption)[] | undefined;
+}
+/**
+ * @public
+ */
+export interface CallTranscriptionInteractionRecord {
+    /**
+     * Percentage of the call duration during which the agent was speaking.
+     * @public
+     */
+    talkRatio?: number | undefined;
+    /**
+     * Average words per minute spoken by the agent during their speaking time.
+     * @public
+     */
+    wordsPerMinute?: number | undefined;
+    /**
+     * Number of times the agent interrupted another participant during the conversation.
+     * @public
+     */
+    interruptions?: number | undefined;
+    /**
+     * Average time in seconds the agent waited after another participant finished speaking before responding.
+     * @public
+     */
+    patience?: number | undefined;
+    /**
+     * Duration in seconds of the agent's longest uninterrupted monologue.
+     * @public
+     */
+    longestMonologue?: number | undefined;
+    /**
+     * Duration in seconds of another participant’s longest uninterrupted story or response.
+     * @public
+     */
+    longestCustomerStory?: number | undefined;
+    /**
+     * Detailed statistics for each call participant.
+     * @public
+     */
+    participants?: (CallTranscriptionInteractionParticipantRecord)[] | undefined;
+}
+/**
+ * @public
+ */
+export declare class CallTranscriptionNotFoundException extends __BaseException {
+    readonly name: "CallTranscriptionNotFoundException";
+    readonly $fault: "client";
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<CallTranscriptionNotFoundException, __BaseException>);
+}
 /**
  * @public
  */
@@ -636,6 +712,86 @@ export interface ConferenceTranscription {
     end: number;
     chunks: (ConferenceTranscriptionChunk)[];
 }
+/**
+ * @public
+ */
+export interface ConferenceTranscriptionInterruption {
+    /**
+     * Time in milliseconds from the start of the call (e.g., flowStartTime) when the interruption occurred.
+     * @public
+     */
+    time: number;
+    /**
+     * IDs of the conversation chunks involved in the interruption, including both the interrupting and interrupted speakers.
+     * @public
+     */
+    chunks: (string)[];
+}
+/**
+ * @public
+ */
+export interface ConferenceTranscriptionInteractionParticipantRecord {
+    /**
+     * Unique identifier (JID) of the participant.
+     * @public
+     */
+    jid: string;
+    /**
+     * Average words per minute spoken by the participant during the call.
+     * @public
+     */
+    wordsPerMinute?: number | undefined;
+    /**
+     * Percentage of the call duration during which the participant was speaking.
+     * @public
+     */
+    talkRatio?: number | undefined;
+    /**
+     * List of interruptions where this participant interrupted or was interrupted during the conversation.
+     * @public
+     */
+    interruptions?: (ConferenceTranscriptionInterruption)[] | undefined;
+}
+/**
+ * @public
+ */
+export interface ConferenceTranscriptionInteractionRecord {
+    /**
+     * Percentage of the call duration during which the agent was speaking.
+     * @public
+     */
+    talkRatio?: number | undefined;
+    /**
+     * Average words per minute spoken by the agent during their speaking time.
+     * @public
+     */
+    wordsPerMinute?: number | undefined;
+    /**
+     * Number of times the agent interrupted another participant during the conversation.
+     * @public
+     */
+    interruptions?: number | undefined;
+    /**
+     * Average time in seconds the agent waited after another participant finished speaking before responding.
+     * @public
+     */
+    patience?: number | undefined;
+    /**
+     * Duration in seconds of the agent's longest uninterrupted monologue.
+     * @public
+     */
+    longestMonologue?: number | undefined;
+    /**
+     * Duration in seconds of another participant’s longest uninterrupted story or response.
+     * @public
+     */
+    longestCustomerStory?: number | undefined;
+    /**
+     * Detailed statistics for each participant in the call.
+     * @public
+     */
+    participants?: (ConferenceTranscriptionInteractionParticipantRecord)[] | undefined;
+}
 /**
  * @public
  */
@@ -717,6 +873,11 @@ export interface GetCallTranscriptionInput {
  */
 export interface GetCallTranscriptionOutput {
     transcription: CallTranscriptionRecord;
+    /**
+     * Aggregated interaction metrics and participant statistics derived from the call transcription.
+     * @public
+     */
+    interaction?: CallTranscriptionInteractionRecord | undefined;
 }
 /**
  * @public
@@ -769,6 +930,11 @@ export interface GetConferenceTranscriptionInput {
  */
 export interface GetConferenceTranscriptionOutput {
     transcription: ConferenceTranscriptionRecord;
+    /**
+     * Aggregated interaction metrics and participant statistics derived from the conference transcription.
+     * @public
+     */
+    interaction?: ConferenceTranscriptionInteractionRecord | undefined;
 }
 /**
  * @public

package/package.json

@@ -1,7 +1,7 @@
 {
     "name": "@wildix/wda-history-client",
     "description": "@wildix/wda-history-client client",
-    "version": "1.2.0",
+    "version": "1.2.1",
     "scripts": {
         "build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
         "build:cjs": "tsc -p tsconfig.cjs.json",