@whitewall/blip-sdk 0.0.178 → 0.0.180

package/dist/esm/utils/builder.js

@@ -0,0 +1,115 @@
+function minifyConditions(conditions) {
+    if (!conditions || conditions.length === 0)
+        return undefined;
+    return conditions.map((c) => ({
+        source: c.source,
+        ...(c.variable ? { variable: c.variable } : {}),
+        comparison: c.comparison,
+        ...(c.operator ? { operator: c.operator } : {}),
+        values: c.values,
+    }));
+}
+function minifyActionSettings(settings) {
+    const clone = { ...settings };
+    delete clone.$invalid;
+    delete clone.id;
+    return clone;
+}
+export function minifyAction(action) {
+    const result = {
+        type: action.type,
+        settings: minifyActionSettings(action.settings),
+    };
+    const conditions = minifyConditions(action.conditions);
+    if (conditions)
+        result.conditions = conditions;
+    return result;
+}
+function minifyInput(input) {
+    if (!input)
+        return undefined;
+    const result = { bypass: input.bypass };
+    if (input.variable)
+        result.variable = input.variable;
+    if (input.validation) {
+        result.validation = {
+            rule: input.validation.rule,
+            ...(input.validation.regex ? { regex: input.validation.regex } : {}),
+            ...(input.validation.type ? { type: input.validation.type } : {}),
+            error: input.validation.error,
+        };
+    }
+    if (input.expiration)
+        result.expiration = input.expiration;
+    const conditions = minifyConditions(input.conditions);
+    if (conditions)
+        result.conditions = conditions;
+    return result;
+}
+export function isChatStateSendMessage(item) {
+    return item.action?.type === 'SendMessage' && item.action.$typeOfContent === 'chat-state';
+}
+export function resolveStateName(stateId, flow) {
+    const state = flow[stateId];
+    return state?.$title;
+}
+function minifyOutput(output, flow) {
+    const result = {
+        stateId: output.stateId,
+    };
+    const name = resolveStateName(output.stateId, flow);
+    if (name)
+        result.stateName = name;
+    if (output.typeOfStateId)
+        result.typeOfStateId = output.typeOfStateId;
+    if ('conditions' in output && Array.isArray(output.conditions) && output.conditions.length > 0) {
+        result.conditions = minifyConditions(output.conditions);
+    }
+    return result;
+}
+export function minifyState(stateId, state, flow) {
+    const result = {
+        id: stateId,
+        name: state.$title,
+        defaultOutput: {
+            stateId: state.$defaultOutput.stateId,
+            ...(resolveStateName(state.$defaultOutput.stateId, flow)
+                ? { stateName: resolveStateName(state.$defaultOutput.stateId, flow) }
+                : {}),
+            ...(state.$defaultOutput.typeOfStateId ? { typeOfStateId: state.$defaultOutput.typeOfStateId } : {}),
+        },
+    };
+    if (state.root)
+        result.root = true;
+    const enteringActions = state.$enteringCustomActions.map(minifyAction);
+    if (enteringActions.length > 0)
+        result.enteringActions = enteringActions;
+    const contentActions = state.$contentActions
+        .filter((item) => !isChatStateSendMessage(item))
+        .map((item) => {
+        const entry = {};
+        if (item.action)
+            entry.action = minifyAction(item.action);
+        const input = minifyInput(item.input);
+        if (input)
+            entry.input = input;
+        return entry;
+    })
+        .filter((entry) => entry.action || entry.input);
+    if (contentActions.length > 0)
+        result.contentActions = contentActions;
+    const leavingActions = state.$leavingCustomActions.map(minifyAction);
+    if (leavingActions.length > 0)
+        result.leavingActions = leavingActions;
+    const outputs = state.$conditionOutputs.map((o) => minifyOutput(o, flow));
+    if (outputs.length > 0)
+        result.outputs = outputs;
+    const afterStateChangedActions = (state.$afterStateChangedActions ?? []).map(minifyAction);
+    if (afterStateChangedActions.length > 0)
+        result.afterStateChangedActions = afterStateChangedActions;
+    const localActions = (state.$localCustomActions ?? []).map(minifyAction);
+    if (localActions.length > 0)
+        result.localActions = localActions;
+    return result;
+}
+//# sourceMappingURL=builder.js.map

package/dist/esm/utils/builder.js.map

@@ -0,0 +1 @@
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package/dist/types/index.d.ts

@@ -3,6 +3,7 @@ export * from './namespaces/namespace.ts';
 export * from './schemas/index.ts';
 export * from './sender/index.ts';
 export * from './types/index.ts';
+export * from './utils/builder.ts';
 export * from './utils/desk.ts';
 export * from './utils/odata.ts';
 export * from './utils/thread.ts';

package/dist/types/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":"AAAA,cAAc,aAAa,CAAA;AAC3B,cAAc,2BAA2B,CAAA;AACzC,cAAc,oBAAoB,CAAA;AAClC,cAAc,mBAAmB,CAAA;AACjC,cAAc,kBAAkB,CAAA;AAChC,cAAc,oBAAoB,CAAA;AAClC,cAAc,iBAAiB,CAAA;AAC/B,cAAc,kBAAkB,CAAA;AAChC,cAAc,mBAAmB,CAAA;AACjC,cAAc,gBAAgB,CAAA;AAC9B,cAAc,qBAAqB,CAAA"}

package/dist/types/namespaces/desk.d.ts

@@ -1,5 +1,5 @@
 import type { BlipClient } from '../client.ts';
-import { type AttendanceHour, type DeskAttendanceQueue, type DeskPriorityRule, type DeskRule, type DetailedAttendanceHour, type Identity, Node, type ThreadItem, type Ticket, type TicketStatus } from '../types/index.ts';
+import { type AttendanceHour, type DeskAttendanceQueue, type DeskPriorityRule, type DeskRule, type DetailedAttendanceHour, type Identity, Node, type ReportFilters, type ThreadItem, type Ticket, type TicketStatus } from '../types/index.ts';
 import type { WhatsAppTemplateLanguage } from '../types/whatsapp.ts';
 import type { ODataFilter } from '../utils/odata.ts';
 import { type ConsumeOptions, Namespace, type SendCommandOptions } from './namespace.ts';
@@ -210,6 +210,78 @@ export declare class DeskNamespace extends Namespace {
         answerScore: number;
         comment?: string;
     }, opts?: ConsumeOptions): Promise<void>;
+    /**
+     * Shared filters for the `/analytics/reports/*` endpoints. All reports
+     * are SQL-backed pre-aggregations over closed/historical tickets, so
+     * they are the cheapest way to answer "group X by Y" questions over a
+     * date range without paginating ticket lists.
+     */
+    private buildReportQuery;
+    /**
+     * Returns one row per tag found in tickets closed within the date range,
+     * with the number of tickets and average timings. Cached by the backend.
+     */
+    getTagsReport(filters: ReportFilters, opts?: ConsumeOptions): Promise<Array<{
+        name: string;
+        closedTickets: number;
+        ticketsCount: number;
+        /** Format: `hh:mm:ss[.fffffff]` from .NET TimeSpan. */
+        averageFirstResponseTime?: string;
+        averageWaitTime?: string;
+        averageAttendanceTime?: string;
+        averageResponseTime?: string;
+    }>>;
+    /**
+     * Returns one row per team for tickets in the date range, with closed
+     * counts and average timings.
+     */
+    getTeamsReport(filters: ReportFilters, opts?: ConsumeOptions): Promise<Array<{
+        name: string;
+        closedTickets: number;
+        ticketsCount: number;
+        waitingTickets: number;
+        openedTickets: number;
+        averageFirstResponseTime?: string;
+        averageWaitTime?: string;
+        averageAttendanceTime?: string;
+        averageResponseTime?: string;
+    }>>;
+    /**
+     * Returns one row per agent (identified by `identity`) for tickets in the
+     * date range, with closed counts, average timings and optional SLA counts
+     * when `calculateSla` is true.
+     */
+    getAttendantsReport(filters: ReportFilters, opts?: ConsumeOptions): Promise<Array<{
+        identity: Identity;
+        agentName?: string;
+        status?: 'Offline' | 'Pause' | 'Online' | 'Invisible';
+        isEnabled?: boolean;
+        closedTickets: number;
+        ticketsCount: number;
+        openedTickets?: number;
+        slaAppliedTicketCount?: number;
+        slaAchievedTicketCount?: number;
+        averageFirstResponseTime?: string;
+        averageWaitTime?: string;
+        averageAttendanceTime?: string;
+        averageResponseTime?: string;
+    }>>;
+    /**
+     * Returns one row per day in the date range with ticket status counts
+     * (open, closed, waiting, transferred, missed, …). Suitable for daily
+     * time-series charts.
+     */
+    getTicketsReport(filters: ReportFilters, opts?: ConsumeOptions): Promise<Array<{
+        date: string;
+        open: number;
+        waiting: number;
+        closed: number;
+        closedAttendant: number;
+        closedClient: number;
+        transferred: number;
+        missed: number;
+        inAttendance: number;
+    }>>;
     getTags(team?: string, opts?: ConsumeOptions): Promise<Array<string>>;
     getSummary(ticket: string, opts?: ConsumeOptions): Promise<{
         summary: {

package/dist/types/namespaces/desk.d.ts.map

@@ -1 +1 @@
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package/dist/types/namespaces/whatsapp.d.ts.map

@@ -1 +1 @@
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package/dist/types/types/desk.d.ts

@@ -79,6 +79,24 @@ export type DeskRule = {
     storageDate?: string;
     queueId?: string;
 };
+/**
+ * Filters accepted by every `/analytics/reports/*` endpoint. The backend
+ * applies all filters with AND semantics; arrays inside a single filter are
+ * OR'd together.
+ */
+export type ReportFilters = {
+    beginDate: string | Date;
+    endDate: string | Date;
+    teams?: Array<string>;
+    tags?: Array<string>;
+    agentIdentities?: Array<Identity>;
+    customerIdentities?: Array<Identity>;
+    domains?: Array<string>;
+    /** Include SLA applied/achieved counts on agent rows. */
+    calculateSla?: boolean;
+    /** Force a fresh aggregation on `/tags`, bypassing the server cache. */
+    refreshCache?: boolean;
+};
 export type DeskPriorityRule = {
     id?: string;
     ownerIdentity?: Identity;

package/dist/types/types/desk.d.ts.map

@@ -1 +1 @@
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package/dist/types/utils/builder.d.ts

@@ -0,0 +1,54 @@
+import type { Action, ContentActionItem, State } from '../types/flow.ts';
+export type MinifiedAction = {
+    type: string;
+    settings: Record<string, unknown>;
+    conditions?: Array<{
+        source: string;
+        variable?: string;
+        comparison: string;
+        operator?: string;
+        values: Array<string>;
+    }>;
+};
+export type MinifiedInput = {
+    bypass: boolean;
+    variable?: string;
+    validation?: {
+        rule: string;
+        regex?: string;
+        type?: string;
+        error: string;
+    };
+    expiration?: string;
+    conditions?: MinifiedAction['conditions'];
+};
+export type MinifiedOutput = {
+    stateId: string;
+    stateName?: string;
+    typeOfStateId?: string;
+    conditions?: MinifiedAction['conditions'];
+};
+export type MinifiedState = {
+    id: string;
+    name: string;
+    root?: boolean;
+    enteringActions?: Array<MinifiedAction>;
+    contentActions?: Array<{
+        action?: MinifiedAction;
+        input?: MinifiedInput;
+    }>;
+    leavingActions?: Array<MinifiedAction>;
+    outputs?: Array<MinifiedOutput>;
+    defaultOutput: {
+        stateId: string;
+        stateName?: string;
+        typeOfStateId?: string;
+    };
+    afterStateChangedActions?: Array<MinifiedAction>;
+    localActions?: Array<MinifiedAction>;
+};
+export declare function minifyAction(action: Action): MinifiedAction;
+export declare function isChatStateSendMessage(item: ContentActionItem): boolean;
+export declare function resolveStateName(stateId: string, flow: Record<string, State>): string | undefined;
+export declare function minifyState(stateId: string, state: State, flow: Record<string, State>): MinifiedState;
+//# sourceMappingURL=builder.d.ts.map

package/dist/types/utils/builder.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"builder.d.ts","sourceRoot":"","sources":["../../../src/utils/builder.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,MAAM,EAAE,iBAAiB,EAAE,KAAK,EAAE,MAAM,kBAAkB,CAAA;AAExE,MAAM,MAAM,cAAc,GAAG;IACzB,IAAI,EAAE,MAAM,CAAA;IACZ,QAAQ,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;IACjC,UAAU,CAAC,EAAE,KAAK,CAAC;QACf,MAAM,EAAE,MAAM,CAAA;QACd,QAAQ,CAAC,EAAE,MAAM,CAAA;QACjB,UAAU,EAAE,MAAM,CAAA;QAClB,QAAQ,CAAC,EAAE,MAAM,CAAA;QACjB,MAAM,EAAE,KAAK,CAAC,MAAM,CAAC,CAAA;KACxB,CAAC,CAAA;CACL,CAAA;AAED,MAAM,MAAM,aAAa,GAAG;IACxB,MAAM,EAAE,OAAO,CAAA;IACf,QAAQ,CAAC,EAAE,MAAM,CAAA;IACjB,UAAU,CAAC,EAAE;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,KAAK,CAAC,EAAE,MAAM,CAAC;QAAC,IAAI,CAAC,EAAE,MAAM,CAAC;QAAC,KAAK,EAAE,MAAM,CAAA;KAAE,CAAA;IAC3E,UAAU,CAAC,EAAE,MAAM,CAAA;IACnB,UAAU,CAAC,EAAE,cAAc,CAAC,YAAY,CAAC,CAAA;CAC5C,CAAA;AAED,MAAM,MAAM,cAAc,GAAG;IACzB,OAAO,EAAE,MAAM,CAAA;IACf,SAAS,CAAC,EAAE,MAAM,CAAA;IAClB,aAAa,CAAC,EAAE,MAAM,CAAA;IACtB,UAAU,CAAC,EAAE,cAAc,CAAC,YAAY,CAAC,CAAA;CAC5C,CAAA;AAED,MAAM,MAAM,aAAa,GAAG;IACxB,EAAE,EAAE,MAAM,CAAA;IACV,IAAI,EAAE,MAAM,CAAA;IACZ,IAAI,CAAC,EAAE,OAAO,CAAA;IACd,eAAe,CAAC,EAAE,KAAK,CAAC,cAAc,CAAC,CAAA;IACvC,cAAc,CAAC,EAAE,KAAK,CAAC;QAAE,MAAM,CAAC,EAAE,cAAc,CAAC;QAAC,KAAK,CAAC,EAAE,aAAa,CAAA;KAAE,CAAC,CAAA;IAC1E,cAAc,CAAC,EAAE,KAAK,CAAC,cAAc,CAAC,CAAA;IACtC,OAAO,CAAC,EAAE,KAAK,CAAC,cAAc,CAAC,CAAA;IAC/B,aAAa,EAAE;QAAE,OAAO,EAAE,MAAM,CAAC;QAAC,SAAS,CAAC,EAAE,MAAM,CAAC;QAAC,aAAa,CAAC,EAAE,MAAM,CAAA;KAAE,CAAA;IAC9E,wBAAwB,CAAC,EAAE,KAAK,CAAC,cAAc,CAAC,CAAA;IAChD,YAAY,CAAC,EAAE,KAAK,CAAC,cAAc,CAAC,CAAA;CACvC,CAAA;AA4BD,wBAAgB,YAAY,CAAC,MAAM,EAAE,MAAM,GAAG,cAAc,CAQ3D;AAoBD,wBAAgB,sBAAsB,CAAC,IAAI,EAAE,iBAAiB,GAAG,OAAO,CAEvE;AAED,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,CAAC,MAAM,EAAE,KAAK,CAAC,GAAG,MAAM,GAAG,SAAS,CAGjG;AAkBD,wBAAgB,WAAW,CAAC,OAAO,EAAE,MAAM,EAAE,KAAK,EAAE,KAAK,EAAE,IAAI,EAAE,MAAM,CAAC,MAAM,EAAE,KAAK,CAAC,GAAG,aAAa,CA2CrG"}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@whitewall/blip-sdk",
-    "version": "0.0.178",
+    "version": "0.0.180",
     "description": "Blip API wrapper",
     "exports": {
         "types": "./dist/types/index.d.ts",

package/src/index.ts

@@ -3,6 +3,7 @@ export * from './namespaces/namespace.ts'
 export * from './schemas/index.ts'
 export * from './sender/index.ts'
 export * from './types/index.ts'
+export * from './utils/builder.ts'
 export * from './utils/desk.ts'
 export * from './utils/odata.ts'
 export * from './utils/thread.ts'

package/src/namespaces/desk.ts

@@ -8,6 +8,7 @@ import {
     type DetailedAttendanceHour,
     type Identity,
     Node,
+    type ReportFilters,
     type ThreadItem,
     type Ticket,
     type TicketStatus,
@@ -522,8 +523,10 @@ export class DeskNamespace extends Namespace {
                 }}`,
             },
             {
-                collection: true,
+                // The server caps $take at 500; use it to minimize round trips when paginating
+                take: Math.min(opts?.max ?? 500, 500),
                 ...opts,
+                collection: true,
             },
         )
     }
@@ -823,6 +826,147 @@ export class DeskNamespace extends Namespace {
         )
     }
 
+    /**
+     * Shared filters for the `/analytics/reports/*` endpoints. All reports
+     * are SQL-backed pre-aggregations over closed/historical tickets, so
+     * they are the cheapest way to answer "group X by Y" questions over a
+     * date range without paginating ticket lists.
+     */
+    private buildReportQuery(filters: ReportFilters): Record<string, unknown> {
+        return {
+            beginDate: filters.beginDate,
+            endDate: filters.endDate,
+            teams: filters.teams?.join(','),
+            tags: filters.tags?.join(','),
+            agentIdentities: filters.agentIdentities?.join(','),
+            customerIdentities: filters.customerIdentities?.join(','),
+            domains: filters.domains?.join(','),
+            calculateSla: filters.calculateSla,
+            refreshCache: filters.refreshCache,
+        }
+    }
+
+    /**
+     * Returns one row per tag found in tickets closed within the date range,
+     * with the number of tickets and average timings. Cached by the backend.
+     */
+    public async getTagsReport(
+        filters: ReportFilters,
+        opts?: ConsumeOptions,
+    ): Promise<
+        Array<{
+            name: string
+            closedTickets: number
+            ticketsCount: number
+            /** Format: `hh:mm:ss[.fffffff]` from .NET TimeSpan. */
+            averageFirstResponseTime?: string
+            averageWaitTime?: string
+            averageAttendanceTime?: string
+            averageResponseTime?: string
+        }>
+    > {
+        return await this.sendCommand(
+            {
+                method: 'get',
+                uri: uri`/analytics/reports/tags?${this.buildReportQuery(filters)}`,
+            },
+            { collection: true, ...opts },
+        )
+    }
+
+    /**
+     * Returns one row per team for tickets in the date range, with closed
+     * counts and average timings.
+     */
+    public async getTeamsReport(
+        filters: ReportFilters,
+        opts?: ConsumeOptions,
+    ): Promise<
+        Array<{
+            name: string
+            closedTickets: number
+            ticketsCount: number
+            waitingTickets: number
+            openedTickets: number
+            averageFirstResponseTime?: string
+            averageWaitTime?: string
+            averageAttendanceTime?: string
+            averageResponseTime?: string
+        }>
+    > {
+        return await this.sendCommand(
+            {
+                method: 'get',
+                uri: uri`/analytics/reports/teams?${this.buildReportQuery(filters)}`,
+            },
+            { collection: true, ...opts },
+        )
+    }
+
+    /**
+     * Returns one row per agent (identified by `identity`) for tickets in the
+     * date range, with closed counts, average timings and optional SLA counts
+     * when `calculateSla` is true.
+     */
+    public async getAttendantsReport(
+        filters: ReportFilters,
+        opts?: ConsumeOptions,
+    ): Promise<
+        Array<{
+            identity: Identity
+            agentName?: string
+            status?: 'Offline' | 'Pause' | 'Online' | 'Invisible'
+            isEnabled?: boolean
+            closedTickets: number
+            ticketsCount: number
+            openedTickets?: number
+            slaAppliedTicketCount?: number
+            slaAchievedTicketCount?: number
+            averageFirstResponseTime?: string
+            averageWaitTime?: string
+            averageAttendanceTime?: string
+            averageResponseTime?: string
+        }>
+    > {
+        return await this.sendCommand(
+            {
+                method: 'get',
+                uri: uri`/analytics/reports/attendants?${this.buildReportQuery(filters)}`,
+            },
+            { collection: true, ...opts },
+        )
+    }
+
+    /**
+     * Returns one row per day in the date range with ticket status counts
+     * (open, closed, waiting, transferred, missed, …). Suitable for daily
+     * time-series charts.
+     */
+    public async getTicketsReport(
+        filters: ReportFilters,
+        opts?: ConsumeOptions,
+    ): Promise<
+        Array<{
+            date: string
+            open: number
+            waiting: number
+            closed: number
+            closedAttendant: number
+            closedClient: number
+            transferred: number
+            missed: number
+            inAttendance: number
+        }>
+    > {
+        return await this.sendCommand(
+            {
+                method: 'get',
+                uri: uri`/analytics/reports/tickets?${this.buildReportQuery(filters)}`,
+            },
+            { collection: true, ...opts },
+        )
+    }
+
     public async getTags(team?: string, opts?: ConsumeOptions): Promise<Array<string>> {
         if (team && team !== 'DIRECT_TRANSFER') {
             const result = await this.sendCommand<'get', Array<{ tag: string }>>(

package/src/namespaces/whatsapp.ts

@@ -51,8 +51,10 @@ export class WhatsAppNamespace extends Namespace {
                 uri: uri`/message-templates?${{ status: filters?.status?.toUpperCase(), templateName: filters?.name }}`,
             },
             {
-                collection: true,
                 ...opts,
+                collection: true,
+                // This route doesn't handle pagination correctly, it will always fetch all
+                fetchall: false,
             },
         )
     }
@@ -231,8 +233,10 @@ export class WhatsAppNamespace extends Namespace {
                 uri: uri`/whatsapp-flows`,
             },
             {
-                collection: true,
                 ...opts,
+                collection: true,
+                // This route doesn't handle pagination correctly, it will always fetch all
+                fetchall: false,
             },
         )
     }

package/src/types/desk.ts

@@ -101,6 +101,25 @@ export type DeskRule = {
     queueId?: string
 }
 
+/**
+ * Filters accepted by every `/analytics/reports/*` endpoint. The backend
+ * applies all filters with AND semantics; arrays inside a single filter are
+ * OR'd together.
+ */
+export type ReportFilters = {
+    beginDate: string | Date
+    endDate: string | Date
+    teams?: Array<string>
+    tags?: Array<string>
+    agentIdentities?: Array<Identity>
+    customerIdentities?: Array<Identity>
+    domains?: Array<string>
+    /** Include SLA applied/achieved counts on agent rows. */
+    calculateSla?: boolean
+    /** Force a fresh aggregation on `/tags`, bypassing the server cache. */
+    refreshCache?: boolean
+}
+
 export type DeskPriorityRule = {
     id?: string
     ownerIdentity?: Identity