@wellforce/zendesk-mcp 1.0.0

package/dist/src/tools/automations.js

@@ -0,0 +1,146 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+const conditionSchema = z.object({
+    field: z.string().describe("Condition field name"),
+    operator: z.string().describe("Condition operator"),
+    value: z
+        .union([z.string(), z.number(), z.boolean(), z.null()])
+        .describe("Condition value"),
+});
+const actionSchema = z.object({
+    field: z.string().describe("Action field name"),
+    value: z
+        .union([
+        z.string(),
+        z.number(),
+        z.boolean(),
+        z.null(),
+        z.array(z.string()),
+    ])
+        .describe("Action value"),
+});
+const conditionsSchema = z
+    .object({
+    all: z
+        .array(conditionSchema)
+        .optional()
+        .describe("All conditions must match"),
+    any: z
+        .array(conditionSchema)
+        .optional()
+        .describe("Any condition can match"),
+})
+    .describe("Automation conditions");
+export function registerAutomationTools(server, client) {
+    server.tool("zendesk_list_automations", "List automations with optional active filter", {
+        active: z
+            .boolean()
+            .optional()
+            .describe("Set true to list only active automations"),
+        sort_by: z
+            .enum(["position", "title", "created_at", "updated_at"])
+            .optional()
+            .describe("Sort field"),
+        sort_order: z
+            .enum(["asc", "desc"])
+            .optional()
+            .describe("Sort direction"),
+        page: z.number().optional().describe("Page number for pagination"),
+        per_page: z
+            .number()
+            .min(1)
+            .max(100)
+            .optional()
+            .describe("Results per page (max 100)"),
+    }, async ({ active, ...params }) => {
+        try {
+            const path = active
+                ? "/automations/active.json"
+                : "/automations.json";
+            const result = await client.get(path, params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_get_automation", "Get a single automation by ID", {
+        automation_id: z.number().describe("The automation ID to retrieve"),
+    }, async ({ automation_id }) => {
+        try {
+            const result = await client.get(`/automations/${automation_id}.json`);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_create_automation", "Create a new automation with conditions and actions", {
+        title: z.string().describe("Automation title"),
+        conditions: conditionsSchema,
+        actions: z
+            .array(actionSchema)
+            .describe("Actions to perform when automation fires"),
+        active: z
+            .boolean()
+            .optional()
+            .describe("Whether the automation is active (default true)"),
+        position: z.number().optional().describe("Position for ordering"),
+    }, async (params) => {
+        try {
+            const result = await client.post("/automations.json", {
+                automation: params,
+            });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_update_automation", "Update an existing automation", {
+        automation_id: z.number().describe("The automation ID to update"),
+        title: z.string().optional().describe("Updated title"),
+        conditions: conditionsSchema.optional().describe("Updated conditions"),
+        actions: z
+            .array(actionSchema)
+            .optional()
+            .describe("Updated actions"),
+        active: z.boolean().optional().describe("Updated active status"),
+        position: z.number().optional().describe("Updated position"),
+    }, async ({ automation_id, ...updates }) => {
+        try {
+            const result = await client.put(`/automations/${automation_id}.json`, { automation: updates });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_delete_automation", "Delete an automation", {
+        automation_id: z.number().describe("The automation ID to delete"),
+    }, async ({ automation_id }) => {
+        try {
+            await client.delete(`/automations/${automation_id}.json`);
+            return {
+                content: [
+                    {
+                        type: "text",
+                        text: `Automation ${automation_id} deleted successfully.`,
+                    },
+                ],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=automations.js.map

package/dist/src/tools/automations.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/comments.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerCommentTools(server: McpServer, client: ZendeskClient): void;

package/dist/src/tools/comments.js

@@ -0,0 +1,47 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+export function registerCommentTools(server, client) {
+    server.tool("zendesk_list_comments", "List all comments on a ticket", {
+        ticket_id: z.number().describe("The ticket ID to get comments for"),
+        sort_order: z
+            .enum(["asc", "desc"])
+            .optional()
+            .describe("Sort order by created time (default: asc)"),
+    }, async ({ ticket_id, sort_order }) => {
+        try {
+            const params = sort_order ? { sort_order } : undefined;
+            const result = await client.get(`/tickets/${ticket_id}/comments.json`, params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_add_comment", "Add a public reply or private internal note to a ticket", {
+        ticket_id: z.number().describe("The ticket ID to comment on"),
+        body: z.string().describe("The comment text"),
+        public: z
+            .boolean()
+            .describe("true for public reply, false for private internal note"),
+    }, async ({ ticket_id, body, public: isPublic }) => {
+        try {
+            const result = await client.put(`/tickets/${ticket_id}.json`, {
+                ticket: {
+                    comment: {
+                        body,
+                        public: isPublic,
+                    },
+                },
+            });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=comments.js.map

package/dist/src/tools/comments.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/groups.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerGroupTools(server: McpServer, client: ZendeskClient): void;

package/dist/src/tools/groups.js

@@ -0,0 +1,86 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+export function registerGroupTools(server, client) {
+    server.tool("zendesk_list_groups", "List all groups", {
+        page: z.number().optional().describe("Page number for pagination"),
+        per_page: z
+            .number()
+            .min(1)
+            .max(100)
+            .optional()
+            .describe("Results per page (max 100)"),
+    }, async (params) => {
+        try {
+            const result = await client.get("/groups.json", params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_get_group", "Get a single group by ID", {
+        group_id: z.number().describe("The group ID to retrieve"),
+    }, async ({ group_id }) => {
+        try {
+            const result = await client.get(`/groups/${group_id}.json`);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_create_group", "Create a new group", {
+        name: z.string().describe("Group name"),
+        description: z.string().optional().describe("Group description"),
+    }, async (params) => {
+        try {
+            const result = await client.post("/groups.json", { group: params });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_update_group", "Update an existing group", {
+        group_id: z.number().describe("The group ID to update"),
+        name: z.string().optional().describe("Updated group name"),
+        description: z.string().optional().describe("Updated group description"),
+    }, async ({ group_id, ...updates }) => {
+        try {
+            const result = await client.put(`/groups/${group_id}.json`, {
+                group: updates,
+            });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_delete_group", "Delete a group", {
+        group_id: z.number().describe("The group ID to delete"),
+    }, async ({ group_id }) => {
+        try {
+            await client.delete(`/groups/${group_id}.json`);
+            return {
+                content: [
+                    {
+                        type: "text",
+                        text: `Group ${group_id} deleted successfully.`,
+                    },
+                ],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=groups.js.map

package/dist/src/tools/groups.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/index.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerAllTools(server: McpServer, client: ZendeskClient, subdomain: string): void;

package/dist/src/tools/index.js

@@ -0,0 +1,25 @@
+import { registerAuthTools } from "./auth.js";
+import { registerTicketTools } from "./tickets.js";
+import { registerCommentTools } from "./comments.js";
+import { registerUserTools } from "./users.js";
+import { registerOrganizationTools } from "./organizations.js";
+import { registerGroupTools } from "./groups.js";
+import { registerViewTools } from "./views.js";
+import { registerMacroTools } from "./macros.js";
+import { registerTriggerTools } from "./triggers.js";
+import { registerAutomationTools } from "./automations.js";
+import { registerSearchTools } from "./search.js";
+export function registerAllTools(server, client, subdomain) {
+    registerAuthTools(server, client, subdomain);
+    registerTicketTools(server, client);
+    registerCommentTools(server, client);
+    registerUserTools(server, client);
+    registerOrganizationTools(server, client);
+    registerGroupTools(server, client);
+    registerViewTools(server, client);
+    registerMacroTools(server, client);
+    registerTriggerTools(server, client);
+    registerAutomationTools(server, client);
+    registerSearchTools(server, client);
+}
+//# sourceMappingURL=index.js.map

package/dist/src/tools/index.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/macros.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerMacroTools(server: McpServer, client: ZendeskClient): void;

package/dist/src/tools/macros.js

@@ -0,0 +1,56 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+export function registerMacroTools(server, client) {
+    server.tool("zendesk_list_macros", "List macros with optional active filter", {
+        active: z
+            .boolean()
+            .optional()
+            .describe("Set true to list only active macros"),
+        page: z.number().optional().describe("Page number for pagination"),
+        per_page: z
+            .number()
+            .min(1)
+            .max(100)
+            .optional()
+            .describe("Results per page (max 100)"),
+    }, async ({ active, ...params }) => {
+        try {
+            const path = active ? "/macros/active.json" : "/macros.json";
+            const result = await client.get(path, params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_get_macro", "Get a single macro by ID", {
+        macro_id: z.number().describe("The macro ID to retrieve"),
+    }, async ({ macro_id }) => {
+        try {
+            const result = await client.get(`/macros/${macro_id}.json`);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_apply_macro", "Apply a macro to a ticket, returning the changes the macro would make", {
+        ticket_id: z.number().describe("The ticket ID to apply the macro to"),
+        macro_id: z.number().describe("The macro ID to apply"),
+    }, async ({ ticket_id, macro_id }) => {
+        try {
+            const result = await client.get(`/tickets/${ticket_id}/macros/${macro_id}/apply.json`);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=macros.js.map

package/dist/src/tools/macros.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/organizations.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerOrganizationTools(server: McpServer, client: ZendeskClient): void;

package/dist/src/tools/organizations.js

@@ -0,0 +1,105 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+export function registerOrganizationTools(server, client) {
+    server.tool("zendesk_list_organizations", "List all organizations", {
+        page: z.number().optional().describe("Page number for pagination"),
+        per_page: z
+            .number()
+            .min(1)
+            .max(100)
+            .optional()
+            .describe("Results per page (max 100)"),
+    }, async (params) => {
+        try {
+            const result = await client.get("/organizations.json", params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_get_organization", "Get a single organization by ID", {
+        organization_id: z
+            .number()
+            .describe("The organization ID to retrieve"),
+    }, async ({ organization_id }) => {
+        try {
+            const result = await client.get(`/organizations/${organization_id}.json`);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_create_organization", "Create a new organization", {
+        name: z.string().describe("Organization name"),
+        domain_names: z
+            .array(z.string())
+            .optional()
+            .describe("Associated domain names"),
+        tags: z.array(z.string()).optional().describe("Tags to apply"),
+        notes: z.string().optional().describe("Notes about the organization"),
+        details: z
+            .string()
+            .optional()
+            .describe("Additional details about the organization"),
+    }, async (params) => {
+        try {
+            const result = await client.post("/organizations.json", {
+                organization: params,
+            });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_update_organization", "Update an existing organization's properties", {
+        organization_id: z.number().describe("The organization ID to update"),
+        name: z.string().optional().describe("Updated name"),
+        domain_names: z
+            .array(z.string())
+            .optional()
+            .describe("Updated domain names"),
+        tags: z.array(z.string()).optional().describe("Updated tags"),
+        notes: z.string().optional().describe("Updated notes"),
+        details: z.string().optional().describe("Updated details"),
+    }, async ({ organization_id, ...updates }) => {
+        try {
+            const result = await client.put(`/organizations/${organization_id}.json`, { organization: updates });
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+    server.tool("zendesk_delete_organization", "Delete an organization", {
+        organization_id: z
+            .number()
+            .describe("The organization ID to delete"),
+    }, async ({ organization_id }) => {
+        try {
+            await client.delete(`/organizations/${organization_id}.json`);
+            return {
+                content: [
+                    {
+                        type: "text",
+                        text: `Organization ${organization_id} deleted successfully.`,
+                    },
+                ],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=organizations.js.map

package/dist/src/tools/organizations.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/search.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerSearchTools(server: McpServer, client: ZendeskClient): void;

package/dist/src/tools/search.js

@@ -0,0 +1,41 @@
+import { z } from "zod";
+import { formatErrorResponse } from "../utils/errors.js";
+export function registerSearchTools(server, client) {
+    server.tool("zendesk_search", 'Search across tickets, users, and organizations using Zendesk query syntax. Examples: "status:open type:ticket", "type:user email:jane@example.com", "type:organization name:Acme"', {
+        query: z
+            .string()
+            .describe('Zendesk search query string (e.g. "status:open type:ticket priority:high")'),
+        sort_by: z
+            .enum([
+            "updated_at",
+            "created_at",
+            "priority",
+            "status",
+            "ticket_type",
+        ])
+            .optional()
+            .describe("Sort field"),
+        sort_order: z
+            .enum(["asc", "desc"])
+            .optional()
+            .describe("Sort direction"),
+        page: z.number().optional().describe("Page number for pagination"),
+        per_page: z
+            .number()
+            .min(1)
+            .max(100)
+            .optional()
+            .describe("Results per page (max 100)"),
+    }, async (params) => {
+        try {
+            const result = await client.get("/search.json", params);
+            return {
+                content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
+            };
+        }
+        catch (error) {
+            return formatErrorResponse(error);
+        }
+    });
+}
+//# sourceMappingURL=search.js.map

package/dist/src/tools/search.js.map

@@ -0,0 +1 @@
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package/dist/src/tools/tickets.d.ts

@@ -0,0 +1,3 @@
+import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
+import { ZendeskClient } from "../client/zendesk-client.js";
+export declare function registerTicketTools(server: McpServer, client: ZendeskClient): void;