@webex/internal-plugin-support 3.12.0-next.2 → 3.12.0-next.20

package/dist/support.js

@@ -7,6 +7,7 @@ _Object$defineProperty(exports, "__esModule", {
 });
 exports.default = void 0;
 var _regenerator = _interopRequireDefault(require("@babel/runtime-corejs2/regenerator"));
+var _promise = _interopRequireDefault(require("@babel/runtime-corejs2/core-js/promise"));
 var _asyncToGenerator2 = _interopRequireDefault(require("@babel/runtime-corejs2/helpers/asyncToGenerator"));
 var _webexCore = require("@webex/webex-core");
 var _lodash = require("lodash");
@@ -62,10 +63,10 @@ var Support = _webexCore.WebexPlugin.extend({
     var options = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : {};
     var metadataArray = this._constructFileMetadata(metadata);
     var type = options.type;
+    var diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;
 
     // this is really testing that Ampersand is fully ready.  once it's ready, these exist
     if (!logs && this.webex.logger.sdkBuffer && this.webex.logger.clientBuffer && this.webex.logger.buffer) {
-      var diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;
       logs = this.webex.logger.formatLogs({
         diff: diff
       });
@@ -123,7 +124,16 @@ var Support = _webexCore.WebexPlugin.extend({
                   })
                 }
               });
-              return _context.abrupt("return", _this.webex.upload(uploadOptions));
+              return _context.abrupt("return", _this.webex.upload(uploadOptions).then(function (res) {
+                _this.webex.logger.updateLastSubmittedIndex();
+                return res;
+              }).catch(function (err) {
+                if (diff && _this.config.retryFailedLogUploadsAtNextInterval) {
+                  _this.webex.logger.error('Support: Failed to upload logs. Will retry to upload these logs at next interval', err);
+                  _this.webex.logger.resetBufferToLastSuccessfulUpload();
+                }
+                return _promise.default.reject(err);
+              }));
             case 1:
             case "end":
               return _context.stop();
@@ -183,7 +193,7 @@ var Support = _webexCore.WebexPlugin.extend({
     }
     return metadataArray;
   },
-  version: "3.12.0-next.2"
+  version: "3.12.0-next.20"
 });
 var _default = exports.default = Support;
 //# sourceMappingURL=support.js.map

package/dist/support.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_lodash","_uuid","_interopRequireDefault","Support","WebexPlugin","extend","namespace","getFeedbackUrl","options","request","method","api","resource","body","defaults","appVersion","config","appType","feedbackId","uuid","v4","languageCode","then","res","url","getSupportUrl","webex","qs","submitLogs","metadata","logs","_this","arguments","length","undefined","metadataArray","_constructFileMetadata","type","logger","sdkBuffer","clientBuffer","buffer","diff","incrementalLogs","formatLogs","filename","locusId","callStart","concat","sessionId","userId","credentials","getUserToken","catch","getClientToken","_ref","_asyncToGenerator2","default","_regenerator","mark","_callee","token","headers","initalOpts","finalOpts","uploadOptions","wrap","_context","prev","next","authorization","toString","service","file","shouldAttemptReauth","phases","initialize","upload","$uri","session","tempURL","finalize","$body","logFilename","data","internal","device","abrupt","stop","_x","apply","map","key","value","filter","entry","Boolean","push","support","orgId","version","_default","exports"],"sources":["support.js"],"sourcesContent":["/*!\n * Copyright (c) 2015-2020 Cisco Systems, Inc. See LICENSE file.\n */\n\nimport {WebexPlugin} from '@webex/webex-core';\nimport {defaults} from 'lodash';\nimport uuid from 'uuid';\n\nconst Support = WebexPlugin.extend({\n  namespace: 'Support',\n\n  getFeedbackUrl(options) {\n    options = options || {};\n\n    return this.request({\n      method: 'POST',\n      api: 'conversation',\n      resource: 'users/deskFeedbackUrl',\n      body: defaults(options, {\n        appVersion: this.config.appVersion,\n        appType: this.config.appType,\n        feedbackId: options.feedbackId || uuid.v4(),\n        languageCode: this.config.languageCode,\n      }),\n    }).then((res) => res.body.url);\n  },\n\n  getSupportUrl() {\n    return this.webex\n      .request({\n        method: 'GET',\n        api: 'conversation',\n        resource: 'users/deskSupportUrl',\n        qs: {\n          languageCode: this.config.languageCode,\n        },\n      })\n      .then((res) => res.body.url);\n  },\n\n  /**\n   * Sends logs to the backend\n   *\n   * @param {Object} metadata metadata about the logs\n   * @param {Array} logs logs to send, if undefined, SDK's logs will be sent\n   * @param {Object} options additional options\n   * @param {string} options.type 'full' or 'diff', if not specified then the config.incrementalLogs value is used to determine the type,\n   *                               this option only applies if logs parameter is undefined\n   *                               'diff' means that only the logs since the last log upload will be sent\n   *                               'full' means that all the logs from internal buffers will be sent\n   * @returns {Promise}\n   */\n  submitLogs(metadata, logs, options = {}) {\n    const metadataArray = this._constructFileMetadata(metadata);\n\n    const {type} = options;\n\n    // this is really testing that Ampersand is fully ready.  once it's ready, these exist\n    if (\n      !logs &&\n      this.webex.logger.sdkBuffer &&\n      this.webex.logger.clientBuffer &&\n      this.webex.logger.buffer\n    ) {\n      const diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;\n\n      logs = this.webex.logger.formatLogs({diff});\n    }\n\n    let filename;\n\n    if (metadata.locusId && metadata.callStart) {\n      filename = `${metadata.locusId}_${metadata.callStart}.txt`;\n    } else {\n      filename = `${this.webex.sessionId}.txt`;\n    }\n\n    let userId;\n\n    return this.webex.credentials\n      .getUserToken()\n      .catch(() => this.webex.credentials.getClientToken())\n      .then(async (token) => {\n        const headers = {authorization: token.toString()};\n\n        const initalOpts = {\n          service: 'clientLogs',\n          resource: 'logs/urls',\n        };\n\n        const finalOpts = {\n          service: 'clientLogs',\n          resource: 'logs/meta',\n        };\n\n        const uploadOptions = defaults(initalOpts, {\n          file: logs,\n          shouldAttemptReauth: false,\n          headers,\n          phases: {\n            initialize: {\n              body: {\n                file: filename,\n              },\n            },\n            upload: {\n              $uri: (session) => session.tempURL,\n            },\n            finalize: defaults(finalOpts, {\n              $body: (session) => {\n                userId = session.userId;\n\n                return {\n                  filename: session.logFilename,\n                  data: metadataArray,\n                  userId: this.webex.internal.device.userId || session.userId,\n                };\n              },\n            }),\n          },\n        });\n\n        return this.webex.upload(uploadOptions);\n      })\n      .then((body) => {\n        if (userId && !body.userId) {\n          body.userId = userId;\n        }\n\n        return body;\n      });\n  },\n\n  /**\n   * Constructs an array of key-value pairs for log upload.\n   * @param {*} metadata\n   * @returns {array}\n   */\n  _constructFileMetadata(metadata) {\n    const metadataArray = [\n      'locusId',\n      'appVersion',\n      'callStart',\n      'feedbackId',\n      'correlationId',\n      'broadworksCorrelationInfo',\n      'meetingId',\n      'surveySessionId',\n      'productAreaTag',\n      'issueTypeTag',\n      'issueDescTag',\n      'locussessionid',\n      'autoupload',\n    ]\n      .map((key) => {\n        if (metadata[key]) {\n          return {\n            key,\n            value: metadata[key],\n          };\n        }\n\n        return null;\n      })\n      .filter((entry) => Boolean(entry));\n\n    if (this.webex.sessionId) {\n      metadataArray.push({\n        key: 'trackingId',\n        value: this.webex.sessionId,\n      });\n    }\n\n    if (this.webex.internal.support.config.appVersion) {\n      metadataArray.push({\n        key: 'appVersion',\n        value: this.webex.internal.support.config.appVersion,\n      });\n    }\n\n    if (this.webex.internal.device.userId) {\n      metadataArray.push({\n        key: 'userId',\n        value: this.webex.internal.device.userId,\n      });\n    }\n\n    if (this.webex.internal.device.orgId) {\n      metadataArray.push({\n        key: 'orgId',\n        value: this.webex.internal.device.orgId,\n      });\n    }\n\n    return metadataArray;\n  },\n});\n\nexport default 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See LICENSE file.\n */\n\nimport {WebexPlugin} from '@webex/webex-core';\nimport {defaults} from 'lodash';\nimport uuid from 'uuid';\n\nconst Support = WebexPlugin.extend({\n  namespace: 'Support',\n\n  getFeedbackUrl(options) {\n    options = options || {};\n\n    return this.request({\n      method: 'POST',\n      api: 'conversation',\n      resource: 'users/deskFeedbackUrl',\n      body: defaults(options, {\n        appVersion: this.config.appVersion,\n        appType: this.config.appType,\n        feedbackId: options.feedbackId || uuid.v4(),\n        languageCode: this.config.languageCode,\n      }),\n    }).then((res) => res.body.url);\n  },\n\n  getSupportUrl() {\n    return this.webex\n      .request({\n        method: 'GET',\n        api: 'conversation',\n        resource: 'users/deskSupportUrl',\n        qs: {\n          languageCode: this.config.languageCode,\n        },\n      })\n      .then((res) => res.body.url);\n  },\n\n  /**\n   * Sends logs to the backend\n   *\n   * @param {Object} metadata metadata about the logs\n   * @param {Array} logs logs to send, if undefined, SDK's logs will be sent\n   * @param {Object} options additional options\n   * @param {string} options.type 'full' or 'diff', if not specified then the config.incrementalLogs value is used to determine the type,\n   *                               this option only applies if logs parameter is undefined\n   *                               'diff' means that only the logs since the last log upload will be sent\n   *                               'full' means that all the logs from internal buffers will be sent\n   * @returns {Promise}\n   */\n  submitLogs(metadata, logs, options = {}) {\n    const metadataArray = this._constructFileMetadata(metadata);\n\n    const {type} = options;\n    const diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;\n\n    // this is really testing that Ampersand is fully ready.  once it's ready, these exist\n    if (\n      !logs &&\n      this.webex.logger.sdkBuffer &&\n      this.webex.logger.clientBuffer &&\n      this.webex.logger.buffer\n    ) {\n      logs = this.webex.logger.formatLogs({diff});\n    }\n\n    let filename;\n\n    if (metadata.locusId && metadata.callStart) {\n      filename = `${metadata.locusId}_${metadata.callStart}.txt`;\n    } else {\n      filename = `${this.webex.sessionId}.txt`;\n    }\n\n    let userId;\n\n    return this.webex.credentials\n      .getUserToken()\n      .catch(() => this.webex.credentials.getClientToken())\n      .then(async (token) => {\n        const headers = {authorization: token.toString()};\n\n        const initalOpts = {\n          service: 'clientLogs',\n          resource: 'logs/urls',\n        };\n\n        const finalOpts = {\n          service: 'clientLogs',\n          resource: 'logs/meta',\n        };\n\n        const uploadOptions = defaults(initalOpts, {\n          file: logs,\n          shouldAttemptReauth: false,\n          headers,\n          phases: {\n            initialize: {\n              body: {\n                file: filename,\n              },\n            },\n            upload: {\n              $uri: (session) => session.tempURL,\n            },\n            finalize: defaults(finalOpts, {\n              $body: (session) => {\n                userId = session.userId;\n\n                return {\n                  filename: session.logFilename,\n                  data: metadataArray,\n                  userId: this.webex.internal.device.userId || session.userId,\n                };\n              },\n            }),\n          },\n        });\n\n        return this.webex\n          .upload(uploadOptions)\n          .then((res) => {\n            this.webex.logger.updateLastSubmittedIndex();\n\n            return res;\n          })\n          .catch((err) => {\n            if (diff && this.config.retryFailedLogUploadsAtNextInterval) {\n              this.webex.logger.error(\n                'Support: Failed to upload logs. Will retry to upload these logs at next interval',\n                err\n              );\n\n              this.webex.logger.resetBufferToLastSuccessfulUpload();\n            }\n\n            return Promise.reject(err);\n          });\n      })\n      .then((body) => {\n        if (userId && !body.userId) {\n          body.userId = userId;\n        }\n\n        return body;\n      });\n  },\n\n  /**\n   * Constructs an array of key-value pairs for log upload.\n   * @param {*} metadata\n   * @returns {array}\n   */\n  _constructFileMetadata(metadata) {\n    const metadataArray = [\n      'locusId',\n      'appVersion',\n      'callStart',\n      'feedbackId',\n      'correlationId',\n      'broadworksCorrelationInfo',\n      'meetingId',\n      'surveySessionId',\n      'productAreaTag',\n      'issueTypeTag',\n      'issueDescTag',\n      'locussessionid',\n      'autoupload',\n    ]\n      .map((key) => {\n        if (metadata[key]) {\n          return {\n            key,\n            value: metadata[key],\n          };\n        }\n\n        return null;\n      })\n      .filter((entry) => Boolean(entry));\n\n    if (this.webex.sessionId) {\n      metadataArray.push({\n        key: 'trackingId',\n        value: this.webex.sessionId,\n      });\n    }\n\n    if (this.webex.internal.support.config.appVersion) {\n      metadataArray.push({\n        key: 'appVersion',\n        value: this.webex.internal.support.config.appVersion,\n      });\n    }\n\n    if (this.webex.internal.device.userId) {\n      metadataArray.push({\n        key: 'userId',\n        value: this.webex.internal.device.userId,\n      });\n    }\n\n    if (this.webex.internal.device.orgId) {\n      metadataArray.push({\n        key: 'orgId',\n        value: this.webex.internal.device.orgId,\n      });\n    }\n\n    return metadataArray;\n  },\n});\n\nexport default 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package/package.json

@@ -20,13 +20,13 @@
     ]
   },
   "dependencies": {
-    "@webex/internal-plugin-device": "3.12.0-next.2",
-    "@webex/internal-plugin-search": "3.12.0-next.2",
-    "@webex/test-helper-chai": "3.11.0-next.1",
-    "@webex/test-helper-file": "3.11.0-next.1",
-    "@webex/test-helper-mock-webex": "3.11.0-next.1",
-    "@webex/test-helper-test-users": "3.11.0-next.1",
-    "@webex/webex-core": "3.12.0-next.2",
+    "@webex/internal-plugin-device": "3.12.0-next.18",
+    "@webex/internal-plugin-search": "3.12.0-next.20",
+    "@webex/test-helper-chai": "3.12.0-next.2",
+    "@webex/test-helper-file": "3.12.0-next.2",
+    "@webex/test-helper-mock-webex": "3.12.0-next.2",
+    "@webex/test-helper-test-users": "3.12.0-next.2",
+    "@webex/webex-core": "3.12.0-next.18",
     "lodash": "^4.17.21",
     "uuid": "^3.3.2"
   },
@@ -46,12 +46,12 @@
     "@webex/eslint-config-legacy": "0.0.0",
     "@webex/jest-config-legacy": "0.0.0",
     "@webex/legacy-tools": "0.0.0",
-    "@webex/test-helper-chai": "3.11.0-next.1",
-    "@webex/test-helper-mocha": "3.11.0-next.1",
-    "@webex/test-helper-mock-webex": "3.11.0-next.1",
-    "@webex/test-helper-test-users": "3.11.0-next.1",
+    "@webex/test-helper-chai": "3.12.0-next.2",
+    "@webex/test-helper-mocha": "3.12.0-next.2",
+    "@webex/test-helper-mock-webex": "3.12.0-next.2",
+    "@webex/test-helper-test-users": "3.12.0-next.2",
     "eslint": "^8.24.0",
     "prettier": "^2.7.1"
   },
-  "version": "3.12.0-next.2"
+  "version": "3.12.0-next.20"
 }

package/src/support.js

@@ -54,6 +54,7 @@ const Support = WebexPlugin.extend({
     const metadataArray = this._constructFileMetadata(metadata);
 
     const {type} = options;
+    const diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;
 
     // this is really testing that Ampersand is fully ready.  once it's ready, these exist
     if (
@@ -62,8 +63,6 @@ const Support = WebexPlugin.extend({
       this.webex.logger.clientBuffer &&
       this.webex.logger.buffer
     ) {
-      const diff = type !== undefined ? type === 'diff' : this.config.incrementalLogs;
-
       logs = this.webex.logger.formatLogs({diff});
     }
 
@@ -120,7 +119,25 @@ const Support = WebexPlugin.extend({
           },
         });
 
-        return this.webex.upload(uploadOptions);
+        return this.webex
+          .upload(uploadOptions)
+          .then((res) => {
+            this.webex.logger.updateLastSubmittedIndex();
+
+            return res;
+          })
+          .catch((err) => {
+            if (diff && this.config.retryFailedLogUploadsAtNextInterval) {
+              this.webex.logger.error(
+                'Support: Failed to upload logs. Will retry to upload these logs at next interval',
+                err
+              );
+
+              this.webex.logger.resetBufferToLastSuccessfulUpload();
+            }
+
+            return Promise.reject(err);
+          });
       })
       .then((body) => {
         if (userId && !body.userId) {

package/test/unit/spec/support.js

@@ -173,6 +173,9 @@ describe('plugin-support', () => {
     beforeEach(() => {
       webex.logger = {
         formatLogs: sinon.stub().returns(['fake logs']),
+        updateLastSubmittedIndex: sinon.stub(),
+        resetBufferToLastSuccessfulUpload: sinon.stub(),
+        error: sinon.stub(),
         sdkBuffer: [],
         clientBuffer: [],
         buffer: [],
@@ -227,5 +230,149 @@ describe('plugin-support', () => {
         assert.deepEqual(uploadArgs[0].file, ['test logs']);
       });
     });
+
+    it('calls updateLastSubmittedIndex() after a successful upload', async () => {
+      await webex.internal.support.submitLogs({});
+
+      assert.calledOnce(webex.logger.updateLastSubmittedIndex);
+      assert.notCalled(webex.logger.resetBufferToLastSuccessfulUpload);
+    });
+
+    it('resolves with the response body from upload', async () => {
+      const uploadResponse = {logId: 'abc123'};
+
+      webex.upload = sinon.stub().returns(Promise.resolve(uploadResponse));
+
+      const result = await webex.internal.support.submitLogs({});
+
+      assert.deepEqual(result, uploadResponse);
+    });
+
+    it('adds userId from the session to the returned body if not already present', async () => {
+      const uploadResponse = {};
+
+      webex.upload = sinon.stub().callsFake((opts) => {
+        opts.phases.finalize.$body({userId: 'session-user-id', logFilename: 'file.txt'});
+
+        return Promise.resolve(uploadResponse);
+      });
+
+      const result = await webex.internal.support.submitLogs({});
+
+      assert.equal(result.userId, 'session-user-id');
+    });
+
+    it('does not overwrite userId in the returned body if already present', async () => {
+      const uploadResponse = {userId: 'existing-user-id'};
+
+      webex.upload = sinon.stub().callsFake((opts) => {
+        opts.phases.finalize.$body({userId: 'session-user-id', logFilename: 'file.txt'});
+
+        return Promise.resolve(uploadResponse);
+      });
+
+      const result = await webex.internal.support.submitLogs({});
+
+      assert.equal(result.userId, 'existing-user-id');
+    });
+
+    [
+      {incrementalLogs: true, retryFailedLogUploadsAtNextInterval: true, shouldReset: true},
+      {incrementalLogs: false, retryFailedLogUploadsAtNextInterval: true, shouldReset: false},
+      {incrementalLogs: true, retryFailedLogUploadsAtNextInterval: false, shouldReset: false},
+      {incrementalLogs: false, retryFailedLogUploadsAtNextInterval: false, shouldReset: false},
+    ].forEach(({incrementalLogs, retryFailedLogUploadsAtNextInterval, shouldReset}) => {
+      it(`${
+        shouldReset ? 'calls' : 'does not call'
+      } resetBufferToLastSuccessfulUpload() when upload fails with incrementalLogs=${incrementalLogs} and retryFailedLogUploadsAtNextInterval=${retryFailedLogUploadsAtNextInterval}`, async () => {
+        const uploadError = new Error('upload failed');
+
+        webex.upload = sinon.stub().returns(Promise.reject(uploadError));
+        webex.internal.support.config.incrementalLogs = incrementalLogs;
+        webex.internal.support.config.retryFailedLogUploadsAtNextInterval =
+          retryFailedLogUploadsAtNextInterval;
+
+        await webex.internal.support.submitLogs({}).catch(() => {});
+
+        assert.notCalled(webex.logger.updateLastSubmittedIndex);
+        if (shouldReset) {
+          assert.calledOnce(webex.logger.resetBufferToLastSuccessfulUpload);
+        } else {
+          assert.notCalled(webex.logger.resetBufferToLastSuccessfulUpload);
+        }
+      });
+    });
+
+    [
+      {
+        type: 'diff',
+        incrementalLogs: false,
+        retryFailedLogUploadsAtNextInterval: true,
+        shouldReset: true,
+      },
+      {
+        type: 'diff',
+        incrementalLogs: false,
+        retryFailedLogUploadsAtNextInterval: false,
+        shouldReset: false,
+      },
+      {
+        type: 'full',
+        incrementalLogs: true,
+        retryFailedLogUploadsAtNextInterval: true,
+        shouldReset: false,
+      },
+      {
+        type: 'full',
+        incrementalLogs: true,
+        retryFailedLogUploadsAtNextInterval: false,
+        shouldReset: false,
+      },
+    ].forEach(({type, incrementalLogs, retryFailedLogUploadsAtNextInterval, shouldReset}) => {
+      it(`${
+        shouldReset ? 'calls' : 'does not call'
+      } resetBufferToLastSuccessfulUpload() when upload fails with options.type=${type}, incrementalLogs=${incrementalLogs}, retryFailedLogUploadsAtNextInterval=${retryFailedLogUploadsAtNextInterval}`, async () => {
+        const uploadError = new Error('upload failed');
+
+        webex.upload = sinon.stub().returns(Promise.reject(uploadError));
+        webex.internal.support.config.incrementalLogs = incrementalLogs;
+        webex.internal.support.config.retryFailedLogUploadsAtNextInterval =
+          retryFailedLogUploadsAtNextInterval;
+
+        await webex.internal.support.submitLogs({}, undefined, {type}).catch(() => {});
+
+        assert.notCalled(webex.logger.updateLastSubmittedIndex);
+        if (shouldReset) {
+          assert.calledOnce(webex.logger.resetBufferToLastSuccessfulUpload);
+        } else {
+          assert.notCalled(webex.logger.resetBufferToLastSuccessfulUpload);
+        }
+      });
+    });
+
+    it('logs an error and rejects the promise when upload fails with incrementalLogs and retryFailedLogUploadsAtNextInterval both true', async () => {
+      const uploadError = new Error('upload failed');
+
+      webex.upload = sinon.stub().returns(Promise.reject(uploadError));
+      webex.internal.support.config.incrementalLogs = true;
+      webex.internal.support.config.retryFailedLogUploadsAtNextInterval = true;
+
+      await assert.isRejected(webex.internal.support.submitLogs({}), uploadError);
+
+      assert.calledOnce(webex.logger.error);
+      assert.match(webex.logger.error.args[0][0], /Failed to upload logs/);
+    });
+
+    it('rejects the promise when upload fails even without retry config', async () => {
+      const uploadError = new Error('upload failed');
+
+      webex.upload = sinon.stub().returns(Promise.reject(uploadError));
+      webex.internal.support.config.incrementalLogs = false;
+      webex.internal.support.config.retryFailedLogUploadsAtNextInterval = false;
+
+      await assert.isRejected(webex.internal.support.submitLogs({}), uploadError);
+
+      assert.notCalled(webex.logger.error);
+    });
   });
 });