@webex/internal-plugin-metrics 3.8.0 → 3.8.1-next.2

package/test/unit/spec/call-diagnostic/call-diagnostic-metrics.ts

@@ -13,8 +13,12 @@ import {
 } from '@webex/internal-plugin-metrics';
 import uuid from 'uuid';
 import {omit} from 'lodash';
-import { glob } from 'glob';
-import { expect } from 'chai';
+import {glob} from 'glob';
+import {expect} from 'chai';
+import {
+  ClientEmailInput,
+  ClientUserNameInput,
+} from '@webex/internal-plugin-metrics/src/metrics.types';
 
 //@ts-ignore
 global.window = {location: {hostname: 'whatever'}};
@@ -60,10 +64,26 @@ describe('internal-plugin-metrics', () => {
       sessionCorrelationId: 'sessionCorrelationId3',
     };
 
+    const fakeMeeting4 = {
+      ...fakeMeeting,
+      id: '4',
+      isoLocalClientMeetingJoinTime: 'testTimeString',
+    };
+    const fakeMeeting5 = {
+      ...fakeMeeting,
+      id: '5',
+      correlationId: 'correlationId5',
+      sessionCorrelationId: 'sessionCorrelationId5',
+      userNameInput: 'test',
+      emailInput: 'test@test.com',
+    };
+
     const fakeMeetings = {
       1: fakeMeeting,
       2: fakeMeeting2,
       3: fakeMeeting3,
+      4: fakeMeeting4,
+      5: fakeMeeting5,
     };
 
     let webex;
@@ -763,50 +783,470 @@ describe('internal-plugin-metrics', () => {
             webexConferenceIdStr: 'webexConferenceIdStr1',
             globalMeetingId: 'globalMeetingId1',
           },
-          name: 'client.alert.displayed',
-        },
-        options
-      );
+          name: 'client.alert.displayed',
+        },
+        options
+      );
+
+      assert.calledWith(getOriginStub, options, options.meetingId);
+      assert.calledOnce(clearEmptyKeysRecursivelyStub);
+      assert.deepEqual(res, {
+        event: {
+          canProceed: false,
+          identifiers: {
+            correlationId: 'id',
+            webexConferenceIdStr: 'webexConferenceIdStr1',
+            globalMeetingId: 'globalMeetingId1',
+          },
+          name: 'client.alert.displayed',
+        },
+        eventId: 'my-fake-id',
+        origin: {
+          origin: 'fake-origin',
+        },
+        originTime: {
+          sent: 'not_defined_yet',
+          triggered: 'fake-triggered-time',
+        },
+        senderCountryCode: 'UK',
+        version: 1,
+      });
+    });
+
+    describe('#submitClientEvent', () => {
+      it('should submit client event successfully with meetingId', () => {
+        const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
+        const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
+        const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
+        const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
+        const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
+        sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
+        const validatorSpy = sinon.spy(cd, 'validator');
+        const options = {
+          meetingId: fakeMeeting.id,
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+        };
+        cd.setMercuryConnectedStatus(true);
+
+        cd.submitClientEvent({
+          name: 'client.alert.displayed',
+          options,
+        });
+
+        assert.called(getIdentifiersSpy);
+        assert.calledWith(getIdentifiersSpy, {
+          meeting: fakeMeeting,
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+          webexConferenceIdStr: undefined,
+          sessionCorrelationId: undefined,
+          globalMeetingId: undefined,
+        });
+        assert.notCalled(generateClientEventErrorPayloadSpy);
+        assert.calledWith(
+          prepareDiagnosticEventSpy,
+          {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: true,
+            },
+            identifiers: {
+              correlationId: 'correlationId',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          options
+        );
+        assert.calledWith(submitToCallDiagnosticsSpy, {
+          event: {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: true,
+            },
+            identifiers: {
+              correlationId: 'correlationId',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          eventId: 'my-fake-id',
+          origin: {
+            origin: 'fake-origin',
+          },
+          originTime: {
+            sent: 'not_defined_yet',
+            triggered: now.toISOString(),
+          },
+          senderCountryCode: 'UK',
+          version: 1,
+        });
+        assert.calledWith(validatorSpy, {
+          type: 'ce',
+          event: {
+            event: {
+              canProceed: true,
+              eventData: {
+                webClientDomain: 'whatever',
+                isMercuryConnected: true,
+              },
+              identifiers: {
+                correlationId: 'correlationId',
+                deviceId: 'deviceUrl',
+                locusId: 'url',
+                locusStartTime: 'lastActive',
+                locusUrl: 'locus/url',
+                mediaAgentAlias: 'alias',
+                mediaAgentGroupId: '1',
+                orgId: 'orgId',
+                userId: 'userId',
+              },
+              loginType: 'login-ci',
+              name: 'client.alert.displayed',
+              userType: 'host',
+              isConvergedArchitectureEnabled: undefined,
+              webexSubServiceType: undefined,
+              webClientPreload: undefined,
+            },
+            eventId: 'my-fake-id',
+            origin: {
+              origin: 'fake-origin',
+            },
+            originTime: {
+              sent: 'not_defined_yet',
+              triggered: now.toISOString(),
+            },
+            senderCountryCode: 'UK',
+            version: 1,
+          },
+        });
+
+        const webexLoggerLogCalls = webex.logger.log.getCalls();
+        assert.deepEqual(webexLoggerLogCalls[1].args, [
+          'call-diagnostic-events -> ',
+          'CallDiagnosticMetrics: @submitClientEvent. Submit Client Event CA event.',
+          `name: client.alert.displayed`,
+        ]);
+      });
+
+      it('should submit client event correctly when mercury is not connected', () => {
+        const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
+        const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
+        const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
+        const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
+        const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
+        sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
+        const validatorSpy = sinon.spy(cd, 'validator');
+        const options = {
+          meetingId: fakeMeeting.id,
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+        };
+        cd.setMercuryConnectedStatus(false);
+        cd.submitClientEvent({
+          name: 'client.alert.displayed',
+          options,
+        });
+
+        assert.called(getIdentifiersSpy);
+        assert.calledWith(getIdentifiersSpy, {
+          meeting: fakeMeeting,
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+          webexConferenceIdStr: undefined,
+          sessionCorrelationId: undefined,
+          globalMeetingId: undefined,
+        });
+        assert.notCalled(generateClientEventErrorPayloadSpy);
+        assert.calledWith(
+          prepareDiagnosticEventSpy,
+          {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: false,
+            },
+            identifiers: {
+              correlationId: 'correlationId',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          options
+        );
+        assert.calledWith(submitToCallDiagnosticsSpy, {
+          event: {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: false,
+            },
+            identifiers: {
+              correlationId: 'correlationId',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          eventId: 'my-fake-id',
+          origin: {
+            origin: 'fake-origin',
+          },
+          originTime: {
+            sent: 'not_defined_yet',
+            triggered: now.toISOString(),
+          },
+          senderCountryCode: 'UK',
+          version: 1,
+        });
+        assert.calledWith(validatorSpy, {
+          type: 'ce',
+          event: {
+            event: {
+              canProceed: true,
+              eventData: {
+                webClientDomain: 'whatever',
+                isMercuryConnected: false,
+              },
+              identifiers: {
+                correlationId: 'correlationId',
+                deviceId: 'deviceUrl',
+                locusId: 'url',
+                locusStartTime: 'lastActive',
+                locusUrl: 'locus/url',
+                mediaAgentAlias: 'alias',
+                mediaAgentGroupId: '1',
+                orgId: 'orgId',
+                userId: 'userId',
+              },
+              loginType: 'login-ci',
+              name: 'client.alert.displayed',
+              userType: 'host',
+              isConvergedArchitectureEnabled: undefined,
+              webexSubServiceType: undefined,
+              webClientPreload: undefined,
+            },
+            eventId: 'my-fake-id',
+            origin: {
+              origin: 'fake-origin',
+            },
+            originTime: {
+              sent: 'not_defined_yet',
+              triggered: now.toISOString(),
+            },
+            senderCountryCode: 'UK',
+            version: 1,
+          },
+        });
+
+        const webexLoggerLogCalls = webex.logger.log.getCalls();
+        assert.deepEqual(webexLoggerLogCalls[1].args, [
+          'call-diagnostic-events -> ',
+          'CallDiagnosticMetrics: @submitClientEvent. Submit Client Event CA event.',
+          `name: client.alert.displayed`,
+        ]);
+      });
+
+      it('should submit client event successfully with meetingId which has a sessionCorrelationId', () => {
+        const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
+        const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
+        const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
+        const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
+        const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
+        sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
+        const validatorSpy = sinon.spy(cd, 'validator');
+        const options = {
+          meetingId: fakeMeeting3.id,
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+        };
+        cd.setMercuryConnectedStatus(true);
+        cd.submitClientEvent({
+          name: 'client.alert.displayed',
+          options,
+        });
+
+        assert.called(getIdentifiersSpy);
+        assert.calledWith(getIdentifiersSpy, {
+          meeting: {...fakeMeeting3, sessionCorrelationId: 'sessionCorrelationId3'},
+          mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
+          webexConferenceIdStr: undefined,
+          globalMeetingId: undefined,
+          sessionCorrelationId: undefined,
+        });
+        assert.notCalled(generateClientEventErrorPayloadSpy);
+        assert.calledWith(
+          prepareDiagnosticEventSpy,
+          {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: true,
+            },
+            identifiers: {
+              correlationId: 'correlationId3',
+              sessionCorrelationId: 'sessionCorrelationId3',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          options
+        );
+        assert.calledWith(submitToCallDiagnosticsSpy, {
+          event: {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: true,
+            },
+            identifiers: {
+              correlationId: 'correlationId3',
+              sessionCorrelationId: 'sessionCorrelationId3',
+              deviceId: 'deviceUrl',
+              locusId: 'url',
+              locusStartTime: 'lastActive',
+              locusUrl: 'locus/url',
+              mediaAgentAlias: 'alias',
+              mediaAgentGroupId: '1',
+              orgId: 'orgId',
+              userId: 'userId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            userType: 'host',
+            isConvergedArchitectureEnabled: undefined,
+            webexSubServiceType: undefined,
+            webClientPreload: undefined,
+          },
+          eventId: 'my-fake-id',
+          origin: {
+            origin: 'fake-origin',
+          },
+          originTime: {
+            sent: 'not_defined_yet',
+            triggered: now.toISOString(),
+          },
+          senderCountryCode: 'UK',
+          version: 1,
+        });
+        assert.calledWith(validatorSpy, {
+          type: 'ce',
+          event: {
+            event: {
+              canProceed: true,
+              eventData: {
+                webClientDomain: 'whatever',
+                isMercuryConnected: true,
+              },
+              identifiers: {
+                correlationId: 'correlationId3',
+                sessionCorrelationId: 'sessionCorrelationId3',
+                deviceId: 'deviceUrl',
+                locusId: 'url',
+                locusStartTime: 'lastActive',
+                locusUrl: 'locus/url',
+                mediaAgentAlias: 'alias',
+                mediaAgentGroupId: '1',
+                orgId: 'orgId',
+                userId: 'userId',
+              },
+              loginType: 'login-ci',
+              name: 'client.alert.displayed',
+              userType: 'host',
+              isConvergedArchitectureEnabled: undefined,
+              webexSubServiceType: undefined,
+              webClientPreload: undefined,
+            },
+            eventId: 'my-fake-id',
+            origin: {
+              origin: 'fake-origin',
+            },
+            originTime: {
+              sent: 'not_defined_yet',
+              triggered: now.toISOString(),
+            },
+            senderCountryCode: 'UK',
+            version: 1,
+          },
+        });
 
-      assert.calledWith(getOriginStub, options, options.meetingId);
-      assert.calledOnce(clearEmptyKeysRecursivelyStub);
-      assert.deepEqual(res, {
-        event: {
-          canProceed: false,
-          identifiers: {
-            correlationId: 'id',
-            webexConferenceIdStr: 'webexConferenceIdStr1',
-            globalMeetingId: 'globalMeetingId1',
-          },
-          name: 'client.alert.displayed',
-        },
-        eventId: 'my-fake-id',
-        origin: {
-          origin: 'fake-origin',
-        },
-        originTime: {
-          sent: 'not_defined_yet',
-          triggered: 'fake-triggered-time',
-        },
-        senderCountryCode: 'UK',
-        version: 1,
+        const webexLoggerLogCalls = webex.logger.log.getCalls();
+        assert.deepEqual(webexLoggerLogCalls[1].args, [
+          'call-diagnostic-events -> ',
+          'CallDiagnosticMetrics: @submitClientEvent. Submit Client Event CA event.',
+          `name: client.alert.displayed`,
+        ]);
       });
-    });
 
-    describe('#submitClientEvent', () => {
-      it('should submit client event successfully with meetingId', () => {
+      it('should submit client event successfully with meetingId which has a meetingJoinedTime', () => {
         const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
         const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
         const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
         const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
-        const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
         sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
         const validatorSpy = sinon.spy(cd, 'validator');
         const options = {
-          meetingId: fakeMeeting.id,
+          meetingId: fakeMeeting4.id,
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -814,19 +1254,21 @@ describe('internal-plugin-metrics', () => {
 
         assert.called(getIdentifiersSpy);
         assert.calledWith(getIdentifiersSpy, {
-          meeting: fakeMeeting,
+          meeting: {...fakeMeeting4},
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
           webexConferenceIdStr: undefined,
-          sessionCorrelationId: undefined,
           globalMeetingId: undefined,
+          sessionCorrelationId: undefined,
         });
         assert.notCalled(generateClientEventErrorPayloadSpy);
         assert.calledWith(
           prepareDiagnosticEventSpy,
           {
+            meetingJoinedTime: fakeMeeting4.isoLocalClientMeetingJoinTime,
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -840,19 +1282,21 @@ describe('internal-plugin-metrics', () => {
               userId: 'userId',
             },
             loginType: 'login-ci',
+            webClientPreload: undefined,
             name: 'client.alert.displayed',
             userType: 'host',
             isConvergedArchitectureEnabled: undefined,
             webexSubServiceType: undefined,
-            webClientPreload: undefined,
           },
           options
         );
         assert.calledWith(submitToCallDiagnosticsSpy, {
           event: {
+            meetingJoinedTime: fakeMeeting4.isoLocalClientMeetingJoinTime,
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -866,11 +1310,11 @@ describe('internal-plugin-metrics', () => {
               userId: 'userId',
             },
             loginType: 'login-ci',
+            webClientPreload: undefined,
             name: 'client.alert.displayed',
             userType: 'host',
             isConvergedArchitectureEnabled: undefined,
             webexSubServiceType: undefined,
-            webClientPreload: undefined,
           },
           eventId: 'my-fake-id',
           origin: {
@@ -887,9 +1331,11 @@ describe('internal-plugin-metrics', () => {
           type: 'ce',
           event: {
             event: {
+              meetingJoinedTime: fakeMeeting4.isoLocalClientMeetingJoinTime,
               canProceed: true,
               eventData: {
                 webClientDomain: 'whatever',
+                isMercuryConnected: true,
               },
               identifiers: {
                 correlationId: 'correlationId',
@@ -903,11 +1349,11 @@ describe('internal-plugin-metrics', () => {
                 userId: 'userId',
               },
               loginType: 'login-ci',
+              webClientPreload: undefined,
               name: 'client.alert.displayed',
               userType: 'host',
               isConvergedArchitectureEnabled: undefined,
               webexSubServiceType: undefined,
-              webClientPreload: undefined,
             },
             eventId: 'my-fake-id',
             origin: {
@@ -930,19 +1376,18 @@ describe('internal-plugin-metrics', () => {
         ]);
       });
 
-      it('should submit client event successfully with meetingId which has a sessionCorrelationId', () => {
+      it('should submit client event successfully with meetingId which has emailInput and userNameInput', () => {
         const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
         const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
         const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
         const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
-        const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
         sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
         const validatorSpy = sinon.spy(cd, 'validator');
         const options = {
-          meetingId: fakeMeeting3.id,
+          meetingId: fakeMeeting5.id,
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -950,7 +1395,7 @@ describe('internal-plugin-metrics', () => {
 
         assert.called(getIdentifiersSpy);
         assert.calledWith(getIdentifiersSpy, {
-          meeting: {...fakeMeeting3, sessionCorrelationId: 'sessionCorrelationId3'},
+          meeting: {...fakeMeeting5, sessionCorrelationId: 'sessionCorrelationId5'},
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
           webexConferenceIdStr: undefined,
           globalMeetingId: undefined,
@@ -963,10 +1408,11 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
-              correlationId: 'correlationId3',
-              sessionCorrelationId: 'sessionCorrelationId3',
+              correlationId: 'correlationId5',
+              sessionCorrelationId: 'sessionCorrelationId5',
               deviceId: 'deviceUrl',
               locusId: 'url',
               locusStartTime: 'lastActive',
@@ -979,6 +1425,8 @@ describe('internal-plugin-metrics', () => {
             loginType: 'login-ci',
             name: 'client.alert.displayed',
             userType: 'host',
+            userNameInput: 'test',
+            emailInput: 'test@test.com',
             isConvergedArchitectureEnabled: undefined,
             webexSubServiceType: undefined,
             webClientPreload: undefined,
@@ -990,10 +1438,11 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
-              correlationId: 'correlationId3',
-              sessionCorrelationId: 'sessionCorrelationId3',
+              correlationId: 'correlationId5',
+              sessionCorrelationId: 'sessionCorrelationId5',
               deviceId: 'deviceUrl',
               locusId: 'url',
               locusStartTime: 'lastActive',
@@ -1006,6 +1455,8 @@ describe('internal-plugin-metrics', () => {
             loginType: 'login-ci',
             name: 'client.alert.displayed',
             userType: 'host',
+            userNameInput: 'test',
+            emailInput: 'test@test.com',
             isConvergedArchitectureEnabled: undefined,
             webexSubServiceType: undefined,
             webClientPreload: undefined,
@@ -1028,10 +1479,11 @@ describe('internal-plugin-metrics', () => {
               canProceed: true,
               eventData: {
                 webClientDomain: 'whatever',
+                isMercuryConnected: true,
               },
               identifiers: {
-                correlationId: 'correlationId3',
-                sessionCorrelationId: 'sessionCorrelationId3',
+                correlationId: 'correlationId5',
+                sessionCorrelationId: 'sessionCorrelationId5',
                 deviceId: 'deviceUrl',
                 locusId: 'url',
                 locusStartTime: 'lastActive',
@@ -1044,6 +1496,8 @@ describe('internal-plugin-metrics', () => {
               loginType: 'login-ci',
               name: 'client.alert.displayed',
               userType: 'host',
+              userNameInput: 'test',
+              emailInput: 'test@test.com',
               isConvergedArchitectureEnabled: undefined,
               webexSubServiceType: undefined,
               webClientPreload: undefined,
@@ -1076,7 +1530,14 @@ describe('internal-plugin-metrics', () => {
         const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
         const getSubServiceTypeSpy = sinon.spy(cd, 'getSubServiceType');
         const validatorSpy = sinon.spy(cd, 'validator');
-        sinon.stub(window.navigator, 'userAgent').get(() => userAgent);
+
+        Object.defineProperty(global, 'navigator', {
+          value: {
+            userAgent,
+          },
+          configurable: true,
+        });
+
         sinon.stub(bowser, 'getParser').returns(userAgent);
 
         const options = {
@@ -1130,7 +1591,7 @@ describe('internal-plugin-metrics', () => {
           globalMeetingId: 'globalMeetingId1',
           sessionCorrelationId: 'sessionCorrelationId1',
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1151,6 +1612,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1164,7 +1626,7 @@ describe('internal-plugin-metrics', () => {
             },
             loginType: 'login-ci',
             name: 'client.alert.displayed',
-            webClientPreload: undefined
+            webClientPreload: undefined,
           },
           options
         );
@@ -1173,6 +1635,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1186,7 +1649,7 @@ describe('internal-plugin-metrics', () => {
             },
             loginType: 'login-ci',
             name: 'client.alert.displayed',
-            webClientPreload: undefined
+            webClientPreload: undefined,
           },
           eventId: 'my-fake-id',
           origin: {
@@ -1218,13 +1681,102 @@ describe('internal-plugin-metrics', () => {
         const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
         const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
         sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
+        cd.setMercuryConnectedStatus(true);
+        const options = {
+          correlationId: 'correlationId',
+          webexConferenceIdStr: 'webexConferenceIdStr1',
+          globalMeetingId: 'globalMeetingId1',
+          preLoginId: 'myPreLoginId',
+          sessionCorrelationId: 'sessionCorrelationId1',
+        };
+
+        cd.submitClientEvent({
+          name: 'client.alert.displayed',
+          options,
+        });
+
+        assert.calledWith(getIdentifiersSpy, {
+          correlationId: 'correlationId',
+          webexConferenceIdStr: 'webexConferenceIdStr1',
+          globalMeetingId: 'globalMeetingId1',
+          preLoginId: 'myPreLoginId',
+          sessionCorrelationId: 'sessionCorrelationId1',
+        });
+
+        assert.notCalled(generateClientEventErrorPayloadSpy);
+        assert.calledWith(
+          prepareDiagnosticEventSpy,
+          {
+            canProceed: true,
+            eventData: {
+              webClientDomain: 'whatever',
+              isMercuryConnected: true,
+            },
+            identifiers: {
+              correlationId: 'correlationId',
+              sessionCorrelationId: 'sessionCorrelationId1',
+              webexConferenceIdStr: 'webexConferenceIdStr1',
+              globalMeetingId: 'globalMeetingId1',
+              deviceId: 'deviceUrl',
+              locusUrl: 'locus-url',
+              orgId: 'orgId',
+              userId: 'myPreLoginId',
+            },
+            loginType: 'login-ci',
+            name: 'client.alert.displayed',
+            webClientPreload: undefined,
+          },
+          options
+        );
+        assert.notCalled(submitToCallDiagnosticsSpy);
+        assert.calledWith(
+          submitToCallDiagnosticsPreLoginSpy,
+          {
+            eventId: 'my-fake-id',
+            version: 1,
+            origin: {origin: 'fake-origin'},
+            originTime: {triggered: now.toISOString(), sent: 'not_defined_yet'},
+            senderCountryCode: 'UK',
+            event: {
+              name: 'client.alert.displayed',
+              canProceed: true,
+              identifiers: {
+                correlationId: 'correlationId',
+                sessionCorrelationId: 'sessionCorrelationId1',
+                userId: 'myPreLoginId',
+                deviceId: 'deviceUrl',
+                orgId: 'orgId',
+                locusUrl: 'locus-url',
+                webexConferenceIdStr: 'webexConferenceIdStr1',
+                globalMeetingId: 'globalMeetingId1',
+              },
+              eventData: {webClientDomain: 'whatever', isMercuryConnected: true},
+              loginType: 'login-ci',
+              webClientPreload: undefined,
+            },
+          },
+          options.preLoginId
+        );
+      });
+
+      it('should submit client event successfully with emailInput and userNameInput as options', () => {
+        cd.device.userId = undefined;
 
+        const prepareDiagnosticEventSpy = sinon.spy(cd, 'prepareDiagnosticEvent');
+        const submitToCallDiagnosticsPreLoginSpy = sinon.spy(cd, 'submitToCallDiagnosticsPreLogin');
+        const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
+        const generateClientEventErrorPayloadSpy = sinon.spy(cd, 'generateClientEventErrorPayload');
+        const getIdentifiersSpy = sinon.spy(cd, 'getIdentifiers');
+        sinon.stub(cd, 'getOrigin').returns({origin: 'fake-origin'});
+        cd.setMercuryConnectedStatus(true);
         const options = {
           correlationId: 'correlationId',
           webexConferenceIdStr: 'webexConferenceIdStr1',
           globalMeetingId: 'globalMeetingId1',
           preLoginId: 'myPreLoginId',
           sessionCorrelationId: 'sessionCorrelationId1',
+          userNameInput: 'current' as ClientUserNameInput,
+          emailInput: 'current' as ClientEmailInput,
         };
 
         cd.submitClientEvent({
@@ -1247,6 +1799,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1258,6 +1811,8 @@ describe('internal-plugin-metrics', () => {
               orgId: 'orgId',
               userId: 'myPreLoginId',
             },
+            userNameInput: 'current',
+            emailInput: 'current',
             loginType: 'login-ci',
             name: 'client.alert.displayed',
             webClientPreload: undefined,
@@ -1286,8 +1841,10 @@ describe('internal-plugin-metrics', () => {
                 webexConferenceIdStr: 'webexConferenceIdStr1',
                 globalMeetingId: 'globalMeetingId1',
               },
-              eventData: {webClientDomain: 'whatever'},
+              eventData: {webClientDomain: 'whatever', isMercuryConnected: true},
               loginType: 'login-ci',
+              userNameInput: 'current',
+              emailInput: 'current',
               webClientPreload: undefined,
             },
           },
@@ -1302,7 +1859,7 @@ describe('internal-plugin-metrics', () => {
           meetingId: fakeMeeting2.id,
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1313,6 +1870,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId2',
@@ -1354,7 +1912,7 @@ describe('internal-plugin-metrics', () => {
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
           sessionCorrelationId: 'sessionCorrelationId1',
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1365,6 +1923,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId2',
@@ -1413,7 +1972,7 @@ describe('internal-plugin-metrics', () => {
           globalMeetingId: 'globalMeetingId1',
           sessionCorrelationId: 'sessionCorrelationId1',
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1426,6 +1985,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1448,6 +2008,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1491,7 +2052,7 @@ describe('internal-plugin-metrics', () => {
             },
           },
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1502,6 +2063,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1557,7 +2119,7 @@ describe('internal-plugin-metrics', () => {
         assert.deepEqual(webexLoggerLogCalls[2].args, [
           'call-diagnostic-events -> ',
           'CallDiagnosticMetrics: @prepareClientEvent. Generated errors:',
-          `generatedError: {"fatal":true,"shownToUser":false,"name":"other","category":"expected","errorCode":4029,"serviceErrorCode":2409005,"errorDescription":"StartRecordingFailed"}`,
+          `generatedError (cached: false): {"fatal":true,"shownToUser":false,"name":"other","category":"expected","errorCode":4029,"serviceErrorCode":2409005,"errorDescription":"StartRecordingFailed"}`,
         ]);
       });
 
@@ -1570,7 +2132,7 @@ describe('internal-plugin-metrics', () => {
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
           rawError: new Error('bad times'),
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1581,6 +2143,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1637,7 +2200,7 @@ describe('internal-plugin-metrics', () => {
         assert.deepEqual(webexLoggerLogCalls[2].args, [
           'call-diagnostic-events -> ',
           'CallDiagnosticMetrics: @prepareClientEvent. Generated errors:',
-          `generatedError: {"fatal":true,"shownToUser":false,"name":"other","category":"other","errorCode":9999,"errorData":{"errorName":"Error"},"serviceErrorCode":9999,"rawErrorMessage":"bad times","errorDescription":"UnknownError"}`,
+          `generatedError (cached: false): {"fatal":true,"shownToUser":false,"name":"other","category":"other","errorCode":9999,"errorData":{"errorName":"Error"},"serviceErrorCode":9999,"rawErrorMessage":"bad times","errorDescription":"UnknownError"}`,
         ]);
       });
 
@@ -1649,7 +2212,7 @@ describe('internal-plugin-metrics', () => {
           correlationId: 'correlationId',
           rawError: new Error('bad times'),
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1660,6 +2223,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1710,7 +2274,7 @@ describe('internal-plugin-metrics', () => {
         assert.deepEqual(webexLoggerLogCalls[2].args, [
           'call-diagnostic-events -> ',
           'CallDiagnosticMetrics: @prepareClientEvent. Generated errors:',
-          `generatedError: {"fatal":true,"shownToUser":false,"name":"other","category":"other","errorCode":9999,"errorData":{"errorName":"Error"},"serviceErrorCode":9999,"rawErrorMessage":"bad times","errorDescription":"UnknownError"}`,
+          `generatedError (cached: false): {"fatal":true,"shownToUser":false,"name":"other","category":"other","errorCode":9999,"errorData":{"errorName":"Error"},"serviceErrorCode":9999,"rawErrorMessage":"bad times","errorDescription":"UnknownError"}`,
         ]);
       });
 
@@ -1726,7 +2290,7 @@ describe('internal-plugin-metrics', () => {
             },
           },
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           options,
@@ -1737,6 +2301,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -1784,7 +2349,7 @@ describe('internal-plugin-metrics', () => {
         assert.deepEqual(webexLoggerLogCalls[2].args, [
           'call-diagnostic-events -> ',
           'CallDiagnosticMetrics: @prepareClientEvent. Generated errors:',
-          `generatedError: {"fatal":true,"shownToUser":false,"name":"other","category":"expected","errorCode":4029,"serviceErrorCode":2409005,"errorDescription":"StartRecordingFailed"}`,
+          `generatedError (cached: false): {"fatal":true,"shownToUser":false,"name":"other","category":"expected","errorCode":4029,"serviceErrorCode":2409005,"errorDescription":"StartRecordingFailed"}`,
         ]);
       });
 
@@ -1796,7 +2361,7 @@ describe('internal-plugin-metrics', () => {
           meetingId: fakeMeeting.id,
           mediaConnections: [{mediaAgentAlias: 'alias', mediaAgentGroupId: '1'}],
         };
-
+        cd.setMercuryConnectedStatus(true);
         cd.submitClientEvent({
           name: 'client.alert.displayed',
           payload: {
@@ -1817,6 +2382,7 @@ describe('internal-plugin-metrics', () => {
             canProceed: true,
             eventData: {
               webClientDomain: 'whatever',
+              isMercuryConnected: true,
             },
             identifiers: {
               correlationId: 'correlationId',
@@ -2164,8 +2730,37 @@ describe('internal-plugin-metrics', () => {
         rawErrorMessage: 'bad times',
       };
 
+      it('should be cached if called twice with the same payload', () => {
+        const error = new Error('bad times');
+        const expectedPayload = {
+          category: 'other',
+          errorCode: 9999,
+          errorData: {errorName: 'Error'},
+          serviceErrorCode: 9999,
+          fatal: true,
+          shownToUser: false,
+          name: 'other',
+          rawErrorMessage: 'bad times',
+          errorDescription: 'UnknownError',
+        };
+
+        const [res, cached] = cd.generateClientEventErrorPayload(error);
+        assert.isFalse(cached);
+        assert.deepEqual(res, expectedPayload);
+
+        const [res2, cached2] = cd.generateClientEventErrorPayload(error);
+        assert.isTrue(cached2);
+        assert.deepEqual(res2, expectedPayload);
+
+        // after clearing the cache, it should be false again
+        cd.clearErrorCache();
+        const [res3, cached3] = cd.generateClientEventErrorPayload(error);
+        assert.isFalse(cached3);
+        assert.deepEqual(res3, expectedPayload);
+      });
+
       const checkNameError = (payload: any, isExpectedToBeCalled: boolean) => {
-        const res = cd.generateClientEventErrorPayload(payload);
+        const [res, cached] = cd.generateClientEventErrorPayload(payload);
         const expectedResult = {
           category: 'expected',
           errorDescription: 'CameraPermissionDenied',
@@ -2194,7 +2789,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       const checkCodeError = (payload: any, expetedRes: any) => {
-        const res = cd.generateClientEventErrorPayload(payload);
+        const [res, cached] = cd.generateClientEventErrorPayload(payload);
         assert.deepEqual(res, expetedRes);
       };
       it('should generate event error payload correctly', () => {
@@ -2220,7 +2815,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       const checkLocusError = (payload: any, isExpectedToBeCalled: boolean) => {
-        const res = cd.generateClientEventErrorPayload(payload);
+        const [res, cached] = cd.generateClientEventErrorPayload(payload);
         const expectedResult = {
           category: 'signaling',
           errorDescription: 'NewLocusError',
@@ -2248,7 +2843,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       const checkMeetingInfoError = (payload: any, isExpectedToBeCalled: boolean) => {
-        const res = cd.generateClientEventErrorPayload(payload);
+        const [res, cached] = cd.generateClientEventErrorPayload(payload);
         const expectedResult = {
           category: 'signaling',
           errorDescription: 'MeetingInfoLookupError',
@@ -2289,7 +2884,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should return NetworkError code for a NetworkOrCORSERror', () => {
-        const res = cd.generateClientEventErrorPayload(
+        const [res, cached] = cd.generateClientEventErrorPayload(
           new WebexHttpError.NetworkOrCORSError({
             url: 'https://example.com',
             statusCode: 0,
@@ -2333,7 +2928,7 @@ describe('internal-plugin-metrics', () => {
               message: 'No codecs present in m-line with MID 0 after filtering.',
             },
           };
-          const res = cd.generateClientEventErrorPayload(error);
+          const [res, cached] = cd.generateClientEventErrorPayload(error);
           assert.deepEqual(res, {
             category: 'expected',
             errorCode: 2051,
@@ -2359,7 +2954,7 @@ describe('internal-plugin-metrics', () => {
               message: 'empty local SDP',
             },
           };
-          const res = cd.generateClientEventErrorPayload(error);
+          const [res, cached] = cd.generateClientEventErrorPayload(error);
           assert.deepEqual(res, {
             category: 'media',
             errorCode: 2050,
@@ -2384,7 +2979,7 @@ describe('internal-plugin-metrics', () => {
           category: 'expected',
         };
 
-        const res = cd.generateClientEventErrorPayload(error);
+        const [res, cached] = cd.generateClientEventErrorPayload(error);
         assert.deepEqual(res, {
           category: 'expected',
           errorDescription: 'UnknownError',
@@ -2413,7 +3008,7 @@ describe('internal-plugin-metrics', () => {
           category: 'expected',
         };
 
-        const res = cd.generateClientEventErrorPayload(error);
+        const [res, cached] = cd.generateClientEventErrorPayload(error);
         assert.deepEqual(res, {
           category: 'expected',
           errorDescription: 'NetworkError',
@@ -2428,7 +3023,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should return AuthenticationFailed code for an Unauthorized error', () => {
-        const res = cd.generateClientEventErrorPayload(
+        const [res, cached] = cd.generateClientEventErrorPayload(
           new WebexHttpError.Unauthorized({
             url: 'https://example.com',
             statusCode: 0,
@@ -2461,7 +3056,7 @@ describe('internal-plugin-metrics', () => {
           category: 'expected',
         };
 
-        const res = cd.generateClientEventErrorPayload(error);
+        const [res, cached] = cd.generateClientEventErrorPayload(error);
         assert.deepEqual(res, {
           category: 'expected',
           errorDescription: 'AuthenticationFailed',
@@ -2476,7 +3071,10 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should return unknown error otherwise', () => {
-        const res = cd.generateClientEventErrorPayload({something: 'new', message: 'bad times'});
+        const [res, cached] = cd.generateClientEventErrorPayload({
+          something: 'new',
+          message: 'bad times',
+        });
         assert.deepEqual(res, {
           category: 'other',
           errorDescription: 'UnknownError',
@@ -2490,7 +3088,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should generate event error payload correctly for locus error 2423012', () => {
-        const res = cd.generateClientEventErrorPayload({
+        const [res, cached] = cd.generateClientEventErrorPayload({
           body: {errorCode: 2423012},
           message: 'bad times',
         });
@@ -2506,7 +3104,7 @@ describe('internal-plugin-metrics', () => {
         });
       });
       it('should generate event error payload correctly for locus error 2409062', () => {
-        const res = cd.generateClientEventErrorPayload({
+        const [res, cached] = cd.generateClientEventErrorPayload({
           body: {errorCode: 2409062},
           message: 'bad times',
         });
@@ -2523,7 +3121,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should generate event error payload correctly for locus error 2423021', () => {
-        const res = cd.generateClientEventErrorPayload({
+        const [res, cached] = cd.generateClientEventErrorPayload({
           body: {errorCode: 2423021},
           message: 'bad times',
         });
@@ -2540,7 +3138,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should generate event error payload correctly for wdm error 4404002', () => {
-        const res = cd.generateClientEventErrorPayload({
+        const [res, cached] = cd.generateClientEventErrorPayload({
           body: {errorCode: 4404002},
           message: 'Operation denied due to region restriction',
         });
@@ -2557,7 +3155,7 @@ describe('internal-plugin-metrics', () => {
       });
 
       it('should generate event error payload correctly for wdm error 4404003', () => {
-        const res = cd.generateClientEventErrorPayload({
+        const [res, cached] = cd.generateClientEventErrorPayload({
           body: {errorCode: 4404003},
           message: 'Operation denied due to region restriction',
         });
@@ -2575,7 +3173,7 @@ describe('internal-plugin-metrics', () => {
 
       describe('httpStatusCode', () => {
         it('should include httpStatusCode for browser media errors', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             name: 'PermissionDeniedError',
             message: 'bad times',
             statusCode: 401,
@@ -2597,7 +3195,7 @@ describe('internal-plugin-metrics', () => {
         });
 
         it('should include httpStatusCode for SdpOfferCreationErrors', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             name: 'SdpOfferCreationError',
             message: 'bad times',
             statusCode: 404,
@@ -2619,7 +3217,7 @@ describe('internal-plugin-metrics', () => {
         });
 
         it('should include httpStatusCode for service error codes', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             body: {errorCode: 58400},
             message: 'bad times',
             statusCode: 400,
@@ -2638,7 +3236,7 @@ describe('internal-plugin-metrics', () => {
         });
 
         it('should include httpStatusCode for locus service error codes', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             body: {errorCode: 2403001},
             message: 'bad times',
             statusCode: 400,
@@ -2657,7 +3255,7 @@ describe('internal-plugin-metrics', () => {
         });
 
         it('should include httpStatusCode for meetingInfo service error codes', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             body: {data: {meetingInfo: {}}},
             message: 'bad times',
             statusCode: 400,
@@ -2680,7 +3278,7 @@ describe('internal-plugin-metrics', () => {
             statusCode: 400,
             options: {service: '', headers: {}},
           });
-          const res = cd.generateClientEventErrorPayload(error);
+          const [res, cached] = cd.generateClientEventErrorPayload(error);
           assert.deepEqual(res, {
             category: 'network',
             errorCode: 1026,
@@ -2699,7 +3297,7 @@ describe('internal-plugin-metrics', () => {
             statusCode: 401,
             options: {service: '', headers: {}},
           });
-          const res = cd.generateClientEventErrorPayload(error);
+          const [res, cached] = cd.generateClientEventErrorPayload(error);
           assert.deepEqual(res, {
             category: 'network',
             errorCode: 1010,
@@ -2714,7 +3312,7 @@ describe('internal-plugin-metrics', () => {
         });
 
         it('should include httpStatusCode for unknown errors', () => {
-          const res = cd.generateClientEventErrorPayload({
+          const [res, cached] = cd.generateClientEventErrorPayload({
             message: 'bad times',
             statusCode: 404,
           });
@@ -2763,22 +3361,32 @@ describe('internal-plugin-metrics', () => {
         assert.deepEqual(cd.getSubServiceType(fakeMeeting), 'ScheduledMeeting');
       });
 
-      it('returns subServicetype as Webinar when meeting is Webinar', () => {
+      it('returns subServicetype as Webinar when meeting is non-converged Webinar', () => {
         fakeMeeting.meetingInfo = {
           webexScheduled: true,
           pmr: false,
+          enableEvent: true,
+          enableConvergedArchitecture: false,
+        };
+        assert.deepEqual(cd.getSubServiceType(fakeMeeting), 'Webinar');
+      });
+
+      it('returns subServicetype as Webinar when meeting is converged Webinar', () => {
+        fakeMeeting.meetingInfo = {
           enableEvent: true,
           isConvergedWebinar: true,
+          isConvergedWebinarWebcast: false,
+          enableConvergedArchitecture: true,
         };
         assert.deepEqual(cd.getSubServiceType(fakeMeeting), 'Webinar');
       });
 
-      it('returns subServicetype as Webcast when meeting is Webinar and enable webcast', () => {
+      it('returns subServicetype as Webcast when meeting is converged Webinar and enable webcast', () => {
         fakeMeeting.meetingInfo = {
-          webexScheduled: true,
-          pmr: false,
           enableEvent: true,
+          isConvergedWebinar: false,
           isConvergedWebinarWebcast: true,
+          enableConvergedArchitecture: true,
         };
         assert.deepEqual(cd.getSubServiceType(fakeMeeting), 'Webcast');
       });
@@ -2814,7 +3422,7 @@ describe('internal-plugin-metrics', () => {
             meetingId: fakeMeeting.id,
             preLoginId,
           };
-
+          cd.setMercuryConnectedStatus(true);
           const triggered = new Date();
           const fetchOptions = await cd.buildClientEventFetchRequestOptions({
             name: 'client.exit.app',
@@ -2830,6 +3438,7 @@ describe('internal-plugin-metrics', () => {
                     canProceed: false,
                     eventData: {
                       webClientDomain: 'whatever',
+                      isMercuryConnected: true,
                     },
                     identifiers: {
                       correlationId: 'correlationId',
@@ -3061,6 +3670,7 @@ describe('internal-plugin-metrics', () => {
         const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
 
         const options = {
+          meetingId: 'meetingId',
           correlationId: 'correlationId',
         };
 
@@ -3093,6 +3703,7 @@ describe('internal-plugin-metrics', () => {
           name: 'client.alert.displayed',
           payload: undefined,
           options: {
+            meetingId: 'meetingId',
             correlationId: 'correlationId',
             triggeredTime: now.toISOString(),
           },
@@ -3101,6 +3712,7 @@ describe('internal-plugin-metrics', () => {
           name: 'client.alert.removed',
           payload: undefined,
           options: {
+            meetingId: 'meetingId',
             correlationId: 'correlationId',
             triggeredTime: now.toISOString(),
           },
@@ -3109,6 +3721,7 @@ describe('internal-plugin-metrics', () => {
           name: 'client.call.aborted',
           payload: undefined,
           options: {
+            meetingId: 'meetingId',
             correlationId: 'correlationId',
             triggeredTime: now.toISOString(),
           },
@@ -3120,6 +3733,79 @@ describe('internal-plugin-metrics', () => {
         // should not call submitClientEvent again if delayedClientEvents was cleared
         assert.notCalled(submitClientEventSpy);
       });
+
+      it('calls submitClientEvent for every delayed event with overrides and clears delayedClientEvents array', () => {
+        const submitClientEventSpy = sinon.spy(cd, 'submitClientEvent');
+        const submitToCallDiagnosticsSpy = sinon.spy(cd, 'submitToCallDiagnostics');
+
+        const options = {
+          meetingId: 'meetingId',
+          correlationId: 'correlationId',
+        };
+
+        const overrides = {
+          correlationId: 'newCorrelationId',
+        };
+
+        cd.submitClientEvent({
+          name: 'client.alert.displayed',
+          options,
+          delaySubmitEvent: true,
+        });
+
+        cd.submitClientEvent({
+          name: 'client.alert.removed',
+          options,
+          delaySubmitEvent: true,
+        });
+
+        cd.submitClientEvent({
+          name: 'client.call.aborted',
+          options,
+          delaySubmitEvent: true,
+        });
+
+        assert.notCalled(submitToCallDiagnosticsSpy);
+        assert.calledThrice(submitClientEventSpy);
+        submitClientEventSpy.resetHistory();
+
+        cd.submitDelayedClientEvents(overrides);
+
+        assert.calledThrice(submitClientEventSpy);
+        assert.calledWith(submitClientEventSpy.firstCall, {
+          name: 'client.alert.displayed',
+          payload: undefined,
+          options: {
+            meetingId: 'meetingId',
+            correlationId: 'newCorrelationId',
+            triggeredTime: now.toISOString(),
+          },
+        });
+        assert.calledWith(submitClientEventSpy.secondCall, {
+          name: 'client.alert.removed',
+          payload: undefined,
+          options: {
+            meetingId: 'meetingId',
+            correlationId: 'newCorrelationId',
+            triggeredTime: now.toISOString(),
+          },
+        });
+        assert.calledWith(submitClientEventSpy.thirdCall, {
+          name: 'client.call.aborted',
+          payload: undefined,
+          options: {
+            meetingId: 'meetingId',
+            correlationId: 'newCorrelationId',
+            triggeredTime: now.toISOString(),
+          },
+        });
+        submitClientEventSpy.resetHistory();
+
+        cd.submitDelayedClientEvents();
+
+        // should not call submitClientEvent again if delayedClientEvents was cleared
+        assert.notCalled(submitClientEventSpy);
+      });
     });
   });
 });