@webex/internal-plugin-metrics 3.0.0-beta.28 → 3.0.0-beta.280

package/src/call-diagnostic/call-diagnostic-metrics.ts

@@ -0,0 +1,843 @@
+/* eslint-disable @typescript-eslint/no-unused-vars */
+/* eslint-disable class-methods-use-this */
+/* eslint-disable valid-jsdoc */
+import {getOSNameInternal} from '@webex/internal-plugin-metrics';
+import {BrowserDetection} from '@webex/common';
+import uuid from 'uuid';
+import {merge} from 'lodash';
+import {StatelessWebexPlugin} from '@webex/webex-core';
+
+import {
+  anonymizeIPAddress,
+  clearEmptyKeysRecursively,
+  isLocusServiceErrorCode,
+  prepareDiagnosticMetricItem,
+  userAgentToString,
+  extractVersionMetadata,
+  isMeetingInfoServiceError,
+  isBrowserMediaErrorName,
+  isNetworkError,
+  isUnauthorizedError,
+} from './call-diagnostic-metrics.util';
+import {CLIENT_NAME} from '../config';
+import {
+  Event,
+  ClientType,
+  SubClientType,
+  NetworkType,
+  EnvironmentType,
+  NewEnvironmentType,
+  ClientEvent,
+  SubmitClientEventOptions,
+  MediaQualityEvent,
+  SubmitMQEOptions,
+  SubmitMQEPayload,
+  ClientLaunchMethodType,
+  ClientEventError,
+  ClientEventPayload,
+  ClientInfo,
+  ClientEventPayloadError,
+} from '../metrics.types';
+import CallDiagnosticEventsBatcher from './call-diagnostic-metrics-batcher';
+import {
+  CLIENT_ERROR_CODE_TO_ERROR_PAYLOAD,
+  CALL_DIAGNOSTIC_EVENT_FAILED_TO_SEND,
+  NEW_LOCUS_ERROR_CLIENT_CODE,
+  SERVICE_ERROR_CODES_TO_CLIENT_ERROR_CODES_MAP,
+  UNKNOWN_ERROR,
+  BROWSER_MEDIA_ERROR_NAME_TO_CLIENT_ERROR_CODES_MAP,
+  MEETING_INFO_LOOKUP_ERROR_CLIENT_CODE,
+  CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+  NETWORK_ERROR,
+  AUTHENTICATION_FAILED_CODE,
+} from './config';
+import {generateCommonErrorMetadata} from '../utils';
+
+const {getOSVersion, getBrowserName, getBrowserVersion} = BrowserDetection();
+
+type GetOriginOptions = {
+  clientType: ClientType;
+  subClientType: SubClientType;
+  networkType?: NetworkType;
+  clientLaunchMethod?: ClientLaunchMethodType;
+  environment?: EnvironmentType;
+  newEnvironment?: NewEnvironmentType;
+};
+
+type GetIdentifiersOptions = {
+  meeting?: any;
+  mediaConnections?: any[];
+  correlationId?: string;
+  preLoginId?: string;
+  globalMeetingId?: string;
+  webexConferenceIdStr?: string;
+};
+
+/**
+ * @description Util class to handle Call Analyzer Metrics
+ * @export
+ * @class CallDiagnosticMetrics
+ */
+export default class CallDiagnosticMetrics extends StatelessWebexPlugin {
+  // @ts-ignore
+  private callDiagnosticEventsBatcher: CallDiagnosticEventsBatcher;
+  private logger: any; // to avoid adding @ts-ignore everywhere
+
+  /**
+   * Constructor
+   * @param args
+   */
+  constructor(...args) {
+    super(...args);
+    // @ts-ignore
+    this.logger = this.webex.logger;
+    // @ts-ignore
+    this.callDiagnosticEventsBatcher = new CallDiagnosticEventsBatcher({}, {parent: this.webex});
+  }
+
+  /**
+   * Returns the login type of the current user
+   * @returns one of 'login-ci','unverified-guest', null
+   */
+  getCurLoginType() {
+    // @ts-ignore
+    if (this.webex.canAuthorize) {
+      // @ts-ignore
+      return this.webex.credentials.isUnverifiedGuest ? 'unverified-guest' : 'login-ci';
+    }
+
+    return null;
+  }
+
+  /**
+   * Returns if the meeting has converged architecture enabled
+   * @param options.meetingId
+   */
+  getIsConvergedArchitectureEnabled({meetingId}: {meetingId?: string}): boolean {
+    if (meetingId) {
+      // @ts-ignore
+      const meeting = this.webex.meetings.meetingCollection.get(meetingId);
+
+      return meeting?.meetingInfo?.enableConvergedArchitecture;
+    }
+
+    return undefined;
+  }
+
+  /**
+   * Get origin object for Call Diagnostic Event payload.
+   * @param options
+   * @param meetingId
+   * @returns
+   */
+  getOrigin(options: GetOriginOptions, meetingId?: string) {
+    const defaultClientType: ClientType =
+      // @ts-ignore
+      this.webex.meetings.config?.metrics?.clientType;
+    const defaultSubClientType: SubClientType =
+      // @ts-ignore
+      this.webex.meetings.config?.metrics?.subClientType;
+    // @ts-ignore
+    const providedClientVersion: string = this.webex.meetings.config?.metrics?.clientVersion;
+    // @ts-ignore
+    const defaultSDKClientVersion = `${CLIENT_NAME}/${this.webex.version}`;
+
+    let versionMetadata: Pick<ClientInfo, 'majorVersion' | 'minorVersion'> = {};
+
+    // sdk version split doesn't really make sense for now...
+    if (providedClientVersion) {
+      versionMetadata = extractVersionMetadata(providedClientVersion);
+    }
+
+    if (
+      (defaultClientType && defaultSubClientType) ||
+      (options.clientType && options.subClientType)
+    ) {
+      const origin: Event['origin'] = {
+        name: 'endpoint',
+        networkType: options?.networkType || 'unknown',
+        userAgent: userAgentToString({
+          // @ts-ignore
+          clientName: this.webex.meetings?.config?.metrics?.clientName,
+          // @ts-ignore
+          webexVersion: this.webex.version,
+        }),
+        clientInfo: {
+          clientType: options?.clientType || defaultClientType,
+          clientVersion: providedClientVersion || defaultSDKClientVersion,
+          ...versionMetadata,
+          localNetworkPrefix:
+            // @ts-ignore
+            anonymizeIPAddress(this.webex.meetings.geoHintInfo?.clientAddress) || undefined,
+          osVersion: getOSVersion() || 'unknown',
+          subClientType: options?.subClientType || defaultSubClientType,
+          os: getOSNameInternal(),
+          browser: getBrowserName(),
+          browserVersion: getBrowserVersion(),
+        },
+      };
+
+      if (meetingId) {
+        // @ts-ignore
+        const meeting = this.webex.meetings.meetingCollection.get(meetingId);
+        if (meeting?.environment) {
+          origin.environment = meeting.environment;
+        }
+      }
+
+      if (options?.environment) {
+        origin.environment = options.environment;
+      }
+
+      if (options?.newEnvironment) {
+        origin.newEnvironment = options.newEnvironment;
+      }
+
+      if (options?.clientLaunchMethod) {
+        origin.clientInfo.clientLaunchMethod = options.clientLaunchMethod;
+      }
+
+      return origin;
+    }
+
+    throw new Error("ClientType and SubClientType can't be undefined");
+  }
+
+  /**
+   * Gather identifier details for call diagnostic payload.
+   * @throws Error if initialization fails.
+   * @param options
+   */
+  getIdentifiers(options: GetIdentifiersOptions) {
+    const {
+      meeting,
+      mediaConnections,
+      correlationId,
+      webexConferenceIdStr,
+      globalMeetingId,
+      preLoginId,
+    } = options;
+    const identifiers: Event['event']['identifiers'] = {
+      correlationId: 'unknown',
+    };
+
+    if (meeting) {
+      identifiers.correlationId = meeting.correlationId;
+    }
+
+    if (correlationId) {
+      identifiers.correlationId = correlationId;
+    }
+    // @ts-ignore
+    if (this.webex.internal) {
+      // @ts-ignore
+      const {device} = this.webex.internal;
+      identifiers.userId = device.userId || preLoginId;
+      identifiers.deviceId = device.url;
+      identifiers.orgId = device.orgId;
+      // @ts-ignore
+      identifiers.locusUrl = this.webex.internal.services.get('locus');
+    }
+
+    if (meeting?.locusInfo?.fullState) {
+      identifiers.locusUrl = meeting.locusUrl;
+      identifiers.locusId = meeting.locusUrl && meeting.locusUrl.split('/').pop();
+      identifiers.locusStartTime =
+        meeting.locusInfo.fullState && meeting.locusInfo.fullState.lastActive;
+    }
+
+    if (meeting?.meetingInfo?.confID) {
+      identifiers.webexConferenceIdStr = meeting.meetingInfo?.confID;
+    }
+
+    if (meeting?.meetingInfo?.meetingId) {
+      identifiers.globalMeetingId = meeting.meetingInfo?.meetingId;
+    }
+
+    if (mediaConnections) {
+      identifiers.mediaAgentAlias = mediaConnections?.[0]?.mediaAgentAlias;
+      identifiers.mediaAgentGroupId = mediaConnections?.[0]?.mediaAgentGroupId;
+    }
+
+    if (!identifiers?.webexConferenceIdStr && webexConferenceIdStr) {
+      identifiers.webexConferenceIdStr = webexConferenceIdStr;
+    }
+
+    if (!identifiers?.globalMeetingId && globalMeetingId) {
+      identifiers.globalMeetingId = globalMeetingId;
+    }
+
+    if (identifiers.correlationId === undefined) {
+      throw new Error('Identifiers initialization failed.');
+    }
+
+    return identifiers;
+  }
+
+  /**
+   * Create diagnostic event, which can hold client event, feature event or MQE event data.
+   * This just initiates the shared properties that are required for all the 3 event categories.
+   * @param eventData
+   * @param options
+   * @returns
+   */
+  prepareDiagnosticEvent(eventData: Event['event'], options: any) {
+    const {meetingId} = options;
+    const origin = this.getOrigin(options, meetingId);
+
+    const event: Event = {
+      eventId: uuid.v4(),
+      version: 1,
+      origin,
+      originTime: {
+        triggered: new Date().toISOString(),
+        // is overridden in prepareRequest batcher
+        sent: 'not_defined_yet',
+      },
+      // @ts-ignore
+      senderCountryCode: this.webex.meetings.geoHintInfo?.countryCode,
+      event: eventData,
+    };
+
+    // sanitize (remove empty properties, CA requires it)
+    // but we don't want to sanitize MQE as most of the times
+    // values will be 0, [] etc, and they are required.
+    if (eventData.name !== 'client.mediaquality.event') {
+      clearEmptyKeysRecursively(event);
+    }
+
+    return event;
+  }
+
+  /**
+   * TODO: NOT IMPLEMENTED
+   * Submit Feature Event
+   * @returns
+   */
+  public submitFeatureEvent() {
+    throw Error('Not implemented');
+  }
+
+  /**
+   * Submit Media Quality Event
+   * @param args - submit params
+   * @param arg.name - event key
+   * @param arg.payload - additional payload to be merge with the default payload
+   * @param arg.options - options
+   */
+  submitMQE({
+    name,
+    payload,
+    options,
+  }: {
+    name: MediaQualityEvent['name'];
+    payload: SubmitMQEPayload;
+    options: SubmitMQEOptions;
+  }) {
+    const {meetingId, mediaConnections, webexConferenceIdStr, globalMeetingId} = options;
+
+    // events that will most likely happen in join phase
+    if (meetingId) {
+      // @ts-ignore
+      const meeting = this.webex.meetings.meetingCollection.get(meetingId);
+
+      if (!meeting) {
+        console.warn(
+          'Attempt to send MQE but no meeting was found...',
+          `event: ${name}, meetingId: ${meetingId}`
+        );
+        // @ts-ignore
+        this.webex.internal.metrics.submitClientMetrics(CALL_DIAGNOSTIC_EVENT_FAILED_TO_SEND, {
+          fields: {
+            meetingId,
+            name,
+          },
+        });
+
+        return;
+      }
+
+      // merge identifiers
+      const identifiers = this.getIdentifiers({
+        meeting,
+        mediaConnections: meeting.mediaConnections || mediaConnections,
+        webexConferenceIdStr,
+        globalMeetingId,
+      });
+
+      // create media quality event object
+      let clientEventObject: MediaQualityEvent['payload'] = {
+        name,
+        canProceed: true,
+        identifiers,
+        eventData: {
+          webClientDomain: window.location.hostname,
+        },
+        intervals: payload.intervals,
+        sourceMetadata: {
+          applicationSoftwareType: CLIENT_NAME,
+          // @ts-ignore
+          applicationSoftwareVersion: this.webex.version,
+          mediaEngineSoftwareType: getBrowserName() || 'browser',
+          mediaEngineSoftwareVersion: getOSVersion() || 'unknown',
+          startTime: new Date().toISOString(),
+        },
+      };
+
+      // merge any new properties, or override existing ones
+      clientEventObject = merge(clientEventObject, payload);
+
+      // append media quality event data to the call diagnostic event
+      const diagnosticEvent = this.prepareDiagnosticEvent(clientEventObject, options);
+      this.submitToCallDiagnostics(diagnosticEvent);
+    } else {
+      throw new Error(
+        'Media quality events cant be sent outside the context of a meeting. Meeting id is required.'
+      );
+    }
+  }
+
+  /**
+   * Return Client Event payload by client error code
+   * @param arg - get error arg
+   * @param arg.clientErrorCode
+   * @param arg.serviceErrorCode
+   * @returns
+   */
+  public getErrorPayloadForClientErrorCode({
+    clientErrorCode,
+    serviceErrorCode,
+    serviceErrorName,
+  }: {
+    clientErrorCode: number;
+    serviceErrorCode: any;
+    serviceErrorName?: any;
+  }): ClientEventError {
+    let error: ClientEventError;
+
+    if (clientErrorCode) {
+      const partialParsedError = CLIENT_ERROR_CODE_TO_ERROR_PAYLOAD[clientErrorCode];
+
+      if (partialParsedError) {
+        error = merge(
+          {fatal: true, shownToUser: false, name: 'other', category: 'other'}, // default values
+          {errorCode: clientErrorCode},
+          serviceErrorName ? {errorData: {errorName: serviceErrorName}} : {},
+          {serviceErrorCode},
+          partialParsedError
+        );
+
+        return error;
+      }
+    }
+
+    return undefined;
+  }
+
+  /**
+   * Generate error payload for Client Event
+   * @param rawError
+   */
+  generateClientEventErrorPayload(rawError: any) {
+    if (rawError.name) {
+      if (isBrowserMediaErrorName(rawError.name)) {
+        return this.getErrorPayloadForClientErrorCode({
+          serviceErrorCode: undefined,
+          clientErrorCode: BROWSER_MEDIA_ERROR_NAME_TO_CLIENT_ERROR_CODES_MAP[rawError.name],
+          serviceErrorName: rawError.name,
+        });
+      }
+    }
+
+    const serviceErrorCode =
+      rawError?.error?.body?.errorCode ||
+      rawError?.body?.errorCode ||
+      rawError?.body?.code ||
+      rawError?.body?.reason?.reasonCode;
+
+    if (serviceErrorCode) {
+      const clientErrorCode = SERVICE_ERROR_CODES_TO_CLIENT_ERROR_CODES_MAP[serviceErrorCode];
+      if (clientErrorCode) {
+        return this.getErrorPayloadForClientErrorCode({clientErrorCode, serviceErrorCode});
+      }
+
+      // by default, if it is locus error, return new locus err
+      if (isLocusServiceErrorCode(serviceErrorCode)) {
+        return this.getErrorPayloadForClientErrorCode({
+          clientErrorCode: NEW_LOCUS_ERROR_CLIENT_CODE,
+          serviceErrorCode,
+        });
+      }
+    }
+
+    if (isMeetingInfoServiceError(rawError)) {
+      return this.getErrorPayloadForClientErrorCode({
+        clientErrorCode: MEETING_INFO_LOOKUP_ERROR_CLIENT_CODE,
+        serviceErrorCode,
+      });
+    }
+
+    if (isNetworkError(rawError)) {
+      const payload = this.getErrorPayloadForClientErrorCode({
+        clientErrorCode: NETWORK_ERROR,
+        serviceErrorCode,
+      });
+      payload.errorDescription = rawError.message;
+
+      return payload;
+    }
+
+    if (isUnauthorizedError(rawError)) {
+      const payload = this.getErrorPayloadForClientErrorCode({
+        clientErrorCode: AUTHENTICATION_FAILED_CODE,
+        serviceErrorCode,
+      });
+      payload.errorDescription = rawError.message;
+
+      return payload;
+    }
+
+    // otherwise return unkown error
+    return this.getErrorPayloadForClientErrorCode({
+      clientErrorCode: UNKNOWN_ERROR,
+      serviceErrorCode: UNKNOWN_ERROR,
+    });
+  }
+
+  /**
+   * Create client event object for in meeting events
+   * @param arg - create args
+   * @param arg.event - event key
+   * @param arg.options - options
+   * @returns object
+   */
+  private createClientEventObjectInMeeting({
+    name,
+    options,
+    errors,
+  }: {
+    name: ClientEvent['name'];
+    options?: SubmitClientEventOptions;
+    errors?: ClientEventPayloadError;
+  }) {
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      'CallDiagnosticMetrics: @createClientEventObjectInMeeting. Creating in meeting event object.',
+      `name: ${name}`
+    );
+    const {meetingId, mediaConnections, globalMeetingId, webexConferenceIdStr} = options;
+
+    // @ts-ignore
+    const meeting = this.webex.meetings.meetingCollection.get(meetingId);
+
+    if (!meeting) {
+      console.warn(
+        'Attempt to send client event but no meeting was found...',
+        `name: ${name}, meetingId: ${meetingId}`
+      );
+      // @ts-ignore
+      this.webex.internal.metrics.submitClientMetrics(CALL_DIAGNOSTIC_EVENT_FAILED_TO_SEND, {
+        fields: {
+          meetingId,
+          name,
+        },
+      });
+
+      return undefined;
+    }
+
+    // grab identifiers
+    const identifiers = this.getIdentifiers({
+      meeting,
+      mediaConnections: meeting?.mediaConnections || mediaConnections,
+      webexConferenceIdStr,
+      globalMeetingId,
+    });
+
+    // create client event object
+    const clientEventObject: ClientEvent['payload'] = {
+      name,
+      canProceed: true,
+      identifiers,
+      errors,
+      eventData: {
+        webClientDomain: window.location.hostname,
+      },
+      userType: meeting.getCurUserType(),
+      loginType: this.getCurLoginType(),
+      isConvergedArchitectureEnabled: this.getIsConvergedArchitectureEnabled({
+        meetingId,
+      }),
+    };
+
+    if (options?.rawError?.message) {
+      // @ts-ignore
+      clientEventObject.eventData.rawErrorMessage = options?.rawError?.message;
+    }
+
+    return clientEventObject;
+  }
+
+  /**
+   * Create client event object for pre meeting events
+   * @param arg - create args
+   * @param arg.event - event key
+   * @param arg.options - payload
+   * @returns object
+   */
+  private createClientEventObjectPreMeeting({
+    name,
+    options,
+    errors,
+  }: {
+    name: ClientEvent['name'];
+    options?: SubmitClientEventOptions;
+    errors?: ClientEventPayloadError;
+  }) {
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      'CallDiagnosticMetrics: @createClientEventObjectPreMeeting. Creating pre meeting event object.',
+      `name: ${name}`
+    );
+    const {correlationId, globalMeetingId, webexConferenceIdStr, preLoginId} = options;
+
+    // grab identifiers
+    const identifiers = this.getIdentifiers({
+      correlationId,
+      preLoginId,
+      globalMeetingId,
+      webexConferenceIdStr,
+    });
+
+    // create client event object
+    const clientEventObject: ClientEvent['payload'] = {
+      name,
+      errors,
+      canProceed: true,
+      identifiers,
+      eventData: {
+        webClientDomain: window.location.hostname,
+      },
+      loginType: this.getCurLoginType(),
+    };
+
+    if (options?.rawError?.message) {
+      // @ts-ignore
+      clientEventObject.eventData.rawErrorMessage = options?.rawError?.message;
+    }
+
+    return clientEventObject;
+  }
+
+  /**
+   * Prepare Client Event CA event.
+   * @param arg - submit params
+   * @param arg.event - event key
+   * @param arg.payload - additional payload to be merged with default payload
+   * @param arg.options - payload
+   * @returns {any} options to be with fetch
+   * @throws
+   */
+  private prepareClientEvent({
+    name,
+    payload,
+    options,
+  }: {
+    name: ClientEvent['name'];
+    payload?: ClientEventPayload;
+    options?: SubmitClientEventOptions;
+  }) {
+    const {meetingId, correlationId, rawError} = options;
+    let clientEventObject: ClientEvent['payload'];
+
+    // check if we need to generate errors
+    const errors: ClientEventPayloadError = [];
+
+    if (rawError) {
+      this.logger.log(
+        CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+        'CallDiagnosticMetrics: @prepareClientEvent. Error detected, attempting to map and attach it to the event...',
+        `name: ${name}`,
+        `rawError: ${generateCommonErrorMetadata(rawError)}`
+      );
+
+      const generatedError = this.generateClientEventErrorPayload(rawError);
+      if (generatedError) {
+        errors.push(generatedError);
+      }
+      this.logger.log(
+        CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+        'CallDiagnosticMetrics: @prepareClientEvent. Generated errors:',
+        `generatedError: ${JSON.stringify(generatedError)}`
+      );
+    }
+
+    // events that will most likely happen in join phase
+    if (meetingId) {
+      clientEventObject = this.createClientEventObjectInMeeting({name, options, errors});
+    } else if (correlationId) {
+      // any pre join events or events that are outside the meeting.
+      clientEventObject = this.createClientEventObjectPreMeeting({name, options, errors});
+    } else {
+      throw new Error('Not implemented');
+    }
+
+    // merge any new properties, or override existing ones
+    clientEventObject = merge(clientEventObject, payload);
+
+    // append client event data to the call diagnostic event
+    const diagnosticEvent = this.prepareDiagnosticEvent(clientEventObject, options);
+
+    return diagnosticEvent;
+  }
+
+  /**
+   * Submit Client Event CA event.
+   * @param arg - submit params
+   * @param arg.event - event key
+   * @param arg.payload - additional payload to be merged with default payload
+   * @param arg.options - payload
+   * @throws
+   */
+  public submitClientEvent({
+    name,
+    payload,
+    options,
+  }: {
+    name: ClientEvent['name'];
+    payload?: ClientEventPayload;
+    options?: SubmitClientEventOptions;
+  }) {
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      'CallDiagnosticMetrics: @submitClientEvent. Submit Client Event CA event.',
+      `name: ${name}`,
+      `payload: ${JSON.stringify(payload)}`,
+      `options: ${JSON.stringify(options)}`
+    );
+    const diagnosticEvent = this.prepareClientEvent({name, payload, options});
+
+    if (options?.preLoginId) {
+      return this.submitToCallDiagnosticsPreLogin(diagnosticEvent, options?.preLoginId);
+    }
+
+    return this.submitToCallDiagnostics(diagnosticEvent);
+  }
+
+  /**
+   * Prepare the event and send the request to metrics-a service.
+   * @param event
+   * @returns promise
+   */
+  submitToCallDiagnostics(event: Event): Promise<any> {
+    // build metrics-a event type
+    const finalEvent = {
+      eventPayload: event,
+      type: ['diagnostic-event'],
+    };
+
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      'CallDiagnosticMetrics: @submitToCallDiagnostics. Preparing to send the request',
+      `finalEvent: ${JSON.stringify(finalEvent)}`
+    );
+
+    return this.callDiagnosticEventsBatcher.request(finalEvent);
+  }
+
+  /**
+   * Pre login events are not batched. We make the request directly.
+   * @param event
+   * @param preLoginId
+   * @returns
+   */
+  public submitToCallDiagnosticsPreLogin = (event: Event, preLoginId?: string): Promise<any> => {
+    // build metrics-a event type
+    // @ts-ignore
+    const diagnosticEvent = prepareDiagnosticMetricItem(this.webex, {
+      eventPayload: event,
+      type: ['diagnostic-event'],
+    });
+
+    // append sent timestamp
+    diagnosticEvent.eventPayload.originTime.sent = new Date().toISOString();
+
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      `CallDiagnosticMetrics: @submitToCallDiagnosticsPreLogin. Sending the request:`,
+      `diagnosticEvent: ${JSON.stringify(diagnosticEvent)}`
+    );
+
+    // @ts-ignore
+    return this.webex.internal.newMetrics.postPreLoginMetric(diagnosticEvent, preLoginId);
+  };
+
+  /**
+   * Builds a request options object to later be passed to fetch().
+   * @param arg - submit params
+   * @param arg.event - event key
+   * @param arg.payload - additional payload to be merged with default payload
+   * @param arg.options - client event options
+   * @returns {Promise<any>}
+   * @throws
+   */
+  public async buildClientEventFetchRequestOptions({
+    name,
+    payload,
+    options,
+  }: {
+    name: ClientEvent['name'];
+    payload?: ClientEventPayload;
+    options?: SubmitClientEventOptions;
+  }): Promise<any> {
+    this.logger.log(
+      CALL_DIAGNOSTIC_LOG_IDENTIFIER,
+      'CallDiagnosticMetrics: @buildClientEventFetchRequestOptions. Building request options object for fetch()...',
+      `name: ${name}`,
+      `payload: ${JSON.stringify(payload)}`,
+      `options: ${JSON.stringify(options)}`
+    );
+
+    const clientEvent = this.prepareClientEvent({name, payload, options});
+
+    // build metrics-a event type
+    // @ts-ignore
+    const diagnosticEvent = prepareDiagnosticMetricItem(this.webex, {
+      eventPayload: clientEvent,
+      type: ['diagnostic-event'],
+    });
+
+    const request = {
+      method: 'POST',
+      service: 'metrics',
+      resource: 'clientmetrics',
+      body: {
+        metrics: [diagnosticEvent],
+      },
+      headers: {},
+    };
+
+    if (options.preLoginId) {
+      request.headers = {
+        authorization: false,
+        'x-prelogin-userid': options.preLoginId,
+      };
+      request.resource = 'clientmetrics-prelogin';
+    }
+
+    // @ts-ignore
+    return this.webex.prepareFetchOptions(request);
+  }
+
+  /**
+   * Returns true if the specified serviceErrorCode maps to an expected error.
+   * @param {number} serviceErrorCode the service error code
+   * @returns {boolean}
+   */
+  public isServiceErrorExpected(serviceErrorCode: number): boolean {
+    const clientErrorCode = SERVICE_ERROR_CODES_TO_CLIENT_ERROR_CODES_MAP[serviceErrorCode];
+    const clientErrorPayload = CLIENT_ERROR_CODE_TO_ERROR_PAYLOAD[clientErrorCode];
+
+    return clientErrorPayload?.category === 'expected';
+  }
+}