@webex/internal-plugin-mercury 3.11.0-webex-services-ready.1 → 3.12.0-mobius-socket.1

package/src/mercury.js

@@ -6,7 +6,7 @@
 import url from 'url';
 
 import {WebexPlugin} from '@webex/webex-core';
-import {deprecated, oneFlight} from '@webex/common';
+import {deprecated} from '@webex/common';
 import {camelCase, get, set} from 'lodash';
 import backoff from 'backoff';
 
@@ -25,6 +25,7 @@ const normalReconnectReasons = ['idle', 'done (forced)', 'pong not received', 'p
 const Mercury = WebexPlugin.extend({
   namespace: 'Mercury',
   lastError: undefined,
+  defaultSessionId: 'mercury-default-session',
 
   session: {
     connected: {
@@ -39,7 +40,18 @@ const Mercury = WebexPlugin.extend({
       default: false,
       type: 'boolean',
     },
-    socket: 'object',
+    sockets: {
+      default: () => new Map(),
+      type: 'object',
+    },
+    backoffCalls: {
+      default: () => new Map(),
+      type: 'object',
+    },
+    _shutdownSwitchoverBackoffCalls: {
+      default: () => new Map(),
+      type: 'object',
+    },
     localClusterServiceUrls: 'object',
     mercuryTimeOffset: {
       default: undefined,
@@ -99,50 +111,63 @@ const Mercury = WebexPlugin.extend({
   /**
    * Attach event listeners to a socket.
    * @param {Socket} socket - The socket to attach listeners to
+   * @param {sessionId} sessionId - The socket related session ID
    * @returns {void}
    */
-  _attachSocketEventListeners(socket) {
-    socket.on('close', (event) => this._onclose(event, socket));
-    socket.on('message', (...args) => this._onmessage(...args));
-    socket.on('pong', (...args) => this._setTimeOffset(...args));
-    socket.on('sequence-mismatch', (...args) => this._emit('sequence-mismatch', ...args));
-    socket.on('ping-pong-latency', (...args) => this._emit('ping-pong-latency', ...args));
+  _attachSocketEventListeners(socket, sessionId) {
+    socket.on('close', (event) => this._onclose(sessionId, event, socket));
+    socket.on('message', (...args) => this._onmessage(sessionId, ...args));
+    socket.on('pong', (...args) => this._setTimeOffset(sessionId, ...args));
+    socket.on('sequence-mismatch', (...args) =>
+      this._emit(sessionId, 'sequence-mismatch', ...args)
+    );
+    socket.on('ping-pong-latency', (...args) =>
+      this._emit(sessionId, 'ping-pong-latency', ...args)
+    );
   },
 
   /**
    * Handle imminent shutdown by establishing a new connection while keeping
    * the current one alive (make-before-break).
    * Idempotent: will no-op if already in progress.
+   * @param {string} sessionId - The session ID for which the shutdown is imminent
    * @returns {void}
    */
-  _handleImminentShutdown() {
+  _handleImminentShutdown(sessionId) {
+    const oldSocket = this.sockets.get(sessionId);
+
     try {
-      if (this._shutdownSwitchoverInProgress) {
-        this.logger.info(`${this.namespace}: [shutdown] switchover already in progress`);
+      // Idempotent: if we already have a switchover backoff call for this session,
+      // a switchover is in progress – do nothing.
+      if (this._shutdownSwitchoverBackoffCalls.get(sessionId)) {
+        this.logger.info(
+          `${this.namespace}: [shutdown] switchover already in progress for ${sessionId}`
+        );
 
         return;
       }
-      this._shutdownSwitchoverInProgress = true;
+
       this._shutdownSwitchoverId = `${Date.now()}`;
       this.logger.info(
-        `${this.namespace}: [shutdown] switchover start, id=${this._shutdownSwitchoverId}`
+        `${this.namespace}: [shutdown] switchover start, id=${this._shutdownSwitchoverId} for ${sessionId}`
       );
 
-      this._connectWithBackoff(undefined, {
+      this._connectWithBackoff(undefined, sessionId, {
         isShutdownSwitchover: true,
         attemptOptions: {
           isShutdownSwitchover: true,
           onSuccess: (newSocket, webSocketUrl) => {
             this.logger.info(
-              `${this.namespace}: [shutdown] switchover connected, url: ${webSocketUrl}`
+              `${this.namespace}: [shutdown] switchover connected, url: ${webSocketUrl} for ${sessionId}`
             );
 
-            const oldSocket = this.socket;
             // Atomically switch active socket reference
-            this.socket = newSocket;
-            this.connected = true; // remain connected throughout
+            this.socket = this.sockets.get(this.defaultSessionId);
+            this.connected = this.hasConnectedSockets(); // remain connected throughout
 
-            this._emit('event:mercury_shutdown_switchover_complete', {url: webSocketUrl});
+            this._emit(sessionId, 'event:mercury_shutdown_switchover_complete', {
+              url: webSocketUrl,
+            });
 
             if (oldSocket) {
               this.logger.info(
@@ -153,20 +178,25 @@ const Mercury = WebexPlugin.extend({
         },
       })
         .then(() => {
-          this.logger.info(`${this.namespace}: [shutdown] switchover completed successfully`);
+          this.logger.info(
+            `${this.namespace}: [shutdown] switchover completed successfully for ${sessionId}`
+          );
         })
         .catch((err) => {
           this.logger.info(
-            `${this.namespace}: [shutdown] switchover exhausted retries; will fall back to normal reconnection`,
+            `${this.namespace}: [shutdown] switchover exhausted retries; will fall back to normal reconnection for ${sessionId}: `,
             err
           );
-          this._emit('event:mercury_shutdown_switchover_failed', {reason: err});
+          this._emit(sessionId, 'event:mercury_shutdown_switchover_failed', {reason: err});
           // Old socket will eventually close with 4001, triggering normal reconnection
         });
     } catch (e) {
-      this.logger.error(`${this.namespace}: [shutdown] error during switchover`, e);
-      this._shutdownSwitchoverInProgress = false;
-      this._emit('event:mercury_shutdown_switchover_failed', {reason: e});
+      this.logger.error(
+        `${this.namespace}: [shutdown] error during switchover for ${sessionId}`,
+        e
+      );
+      this._shutdownSwitchoverBackoffCalls.delete(sessionId);
+      this._emit(sessionId, 'event:mercury_shutdown_switchover_failed', {reason: e});
     }
   },
 
@@ -178,29 +208,95 @@ const Mercury = WebexPlugin.extend({
     return this.lastError;
   },
 
-  @oneFlight
-  connect(webSocketUrl) {
-    if (this.connected) {
-      this.logger.info(`${this.namespace}: already connected, will not connect again`);
+  /**
+   * Get all active socket connections
+   * @returns {Map} Map of sessionId to socket instances
+   */
+  getSockets() {
+    return this.sockets;
+  },
+
+  /**
+   * Get a specific socket by connection ID
+   * @param {string} sessionId - The connection identifier
+   * @returns {Socket|undefined} The socket instance or undefined if not found
+   */
+  getSocket(sessionId = this.defaultSessionId) {
+    return this.sockets.get(sessionId);
+  },
+
+  /**
+   * Check if a socket is connected
+   * @param {string} [sessionId=this.defaultSessionId] - The session identifier
+   * @returns {boolean|undefined} True if the socket is connected
+   */
+  hasConnectedSockets(sessionId = this.defaultSessionId) {
+    const socket = this.sockets.get(sessionId || this.defaultSessionId);
+
+    return socket?.connected;
+  },
+
+  /**
+   * Check if any sockets are connecting
+   * @param {string} [sessionId=this.defaultSessionId] - The session identifier
+   * @returns {boolean|undefined} True if the socket is connecting
+   */
+  hasConnectingSockets(sessionId = this.defaultSessionId) {
+    const socket = this.sockets.get(sessionId || this.defaultSessionId);
+
+    return socket?.connecting;
+  },
+
+  /**
+   * Connect to Mercury for a specific session.
+   * @param {string} [webSocketUrl] - Optional websocket URL override. Falls back to the device websocket URL.
+   * @param {string} [sessionId=this.defaultSessionId] - The session identifier for this connection.
+   * @returns {Promise<void>} Resolves when connection flow completes for the session.
+   */
+  connect(webSocketUrl, sessionId = this.defaultSessionId) {
+    if (!this._connectPromises) this._connectPromises = new Map();
+
+    // First check if there's already a connection promise for this session
+    if (this._connectPromises.has(sessionId)) {
+      this.logger.info(
+        `${this.namespace}: connection ${sessionId} already in progress, returning existing promise`
+      );
+
+      return this._connectPromises.get(sessionId);
+    }
+
+    const sessionSocket = this.sockets.get(sessionId);
+    if (sessionSocket?.connected || sessionSocket?.connecting) {
+      this.logger.info(
+        `${this.namespace}: connection ${sessionId} already connected, will not connect again`
+      );
 
       return Promise.resolve();
     }
 
     this.connecting = true;
 
-    this.logger.info(`${this.namespace}: starting connection attempt`);
+    this.logger.info(`${this.namespace}: starting connection attempt for ${sessionId}`);
     this.logger.info(
       `${this.namespace}: debug_mercury_logging stack: `,
       new Error('debug_mercury_logging').stack
     );
 
-    return Promise.resolve(
+    const connectPromise = Promise.resolve(
       this.webex.internal.device.registered || this.webex.internal.device.register()
-    ).then(() => {
-      this.logger.info(`${this.namespace}: connecting`);
+    )
+      .then(() => {
+        this.logger.info(`${this.namespace}: connecting ${sessionId}`);
 
-      return this._connectWithBackoff(webSocketUrl);
-    });
+        return this._connectWithBackoff(webSocketUrl, sessionId);
+      })
+      .finally(() => {
+        this._connectPromises.delete(sessionId);
+      });
+
+    this._connectPromises.set(sessionId, connectPromise);
+
+    return connectPromise;
   },
 
   logout() {
@@ -210,7 +306,7 @@ const Mercury = WebexPlugin.extend({
       new Error('debug_mercury_logging').stack
     );
 
-    return this.disconnect(
+    return this.disconnectAll(
       this.config.beforeLogoutOptionsCloseReason &&
         !normalReconnectReasons.includes(this.config.beforeLogoutOptionsCloseReason)
         ? {code: 3050, reason: this.config.beforeLogoutOptionsCloseReason}
@@ -218,26 +314,74 @@ const Mercury = WebexPlugin.extend({
     );
   },
 
-  @oneFlight
-  disconnect(options) {
+  /**
+   * Disconnect a Mercury socket for a specific session.
+   * @param {object} [options] - Optional websocket close options (for example: `{code, reason}`).
+   * @param {string} [sessionId=this.defaultSessionId] - The session identifier to disconnect.
+   * @returns {Promise<void>} Resolves after disconnect cleanup and close handling are initiated/completed.
+   */
+  disconnect(options, sessionId = this.defaultSessionId) {
+    this.logger.info(
+      `${this.namespace}#disconnect: connecting state: ${this.connecting}, connected state: ${
+        this.connected
+      }, socket exists: ${!!this.socket}, options: ${JSON.stringify(options)}`
+    );
+
     return new Promise((resolve) => {
-      if (this.backoffCall) {
-        this.logger.info(`${this.namespace}: aborting connection`);
-        this.backoffCall.abort();
+      const backoffCall = this.backoffCalls.get(sessionId);
+      if (backoffCall) {
+        this.logger.info(`${this.namespace}: aborting connection ${sessionId}`);
+        backoffCall.abort();
+        this.backoffCalls.delete(sessionId);
       }
-
-      if (this._shutdownSwitchoverBackoffCall) {
-        this.logger.info(`${this.namespace}: aborting shutdown switchover`);
-        this._shutdownSwitchoverBackoffCall.abort();
+      const shutdownSwitchoverBackoffCall = this._shutdownSwitchoverBackoffCalls.get(sessionId);
+      if (shutdownSwitchoverBackoffCall) {
+        this.logger.info(`${this.namespace}: aborting shutdown switchover connection ${sessionId}`);
+        shutdownSwitchoverBackoffCall.abort();
+        this._shutdownSwitchoverBackoffCalls.delete(sessionId);
       }
-
-      if (this.socket) {
-        this.socket.removeAllListeners('message');
-        this.once('offline', resolve);
-        resolve(this.socket.close(options || undefined));
+      // Clean up any pending connection promises
+      if (this._connectPromises) {
+        this._connectPromises.delete(sessionId);
       }
 
+      const sessionSocket = this.sockets.get(sessionId);
+      const suffix = sessionId === this.defaultSessionId ? '' : `:${sessionId}`;
+
+      if (sessionSocket) {
+        sessionSocket.removeAllListeners('message');
+        sessionSocket.connecting = false;
+        sessionSocket.connected = false;
+        this.once(sessionId === this.defaultSessionId ? 'offline' : `offline${suffix}`, resolve);
+        resolve(sessionSocket.close(options || undefined));
+      }
       resolve();
+
+      // Update overall connected status
+      this.connected = this.hasConnectedSockets();
+    });
+  },
+
+  /**
+   * Disconnect all socket connections
+   * @param {object} options - Close options
+   * @returns {Promise} Promise that resolves when all connections are closed
+   */
+  disconnectAll(options) {
+    const disconnectPromises = [];
+
+    for (const sessionId of this.sockets.keys()) {
+      disconnectPromises.push(this.disconnect(options, sessionId));
+    }
+
+    return Promise.all(disconnectPromises).then(() => {
+      this.connected = false;
+      this.sockets.clear();
+      this.backoffCalls.clear();
+      // Clear connection promises to prevent stale promises
+      if (this._connectPromises) {
+        this._connectPromises.clear();
+      }
     });
   },
 
@@ -329,34 +473,29 @@ const Mercury = WebexPlugin.extend({
         }
 
         webSocketUrl.query.clientTimestamp = Date.now();
+        delete webSocketUrl.search;
 
         return url.format(webSocketUrl);
       });
   },
 
-  _attemptConnection(socketUrl, callback, options = {}) {
+  _attemptConnection(socketUrl, sessionId, callback, options = {}) {
     const {isShutdownSwitchover = false, onSuccess = null} = options;
 
     const socket = new Socket();
+    socket.connecting = true;
     let newWSUrl;
 
-    this._attachSocketEventListeners(socket);
-
-    // Check appropriate backoff call based on connection type
-    if (isShutdownSwitchover && !this._shutdownSwitchoverBackoffCall) {
-      const msg = `${this.namespace}: prevent socket open when switchover backoff call no longer defined`;
-      const err = new Error(msg);
-
-      this.logger.info(msg);
+    this._attachSocketEventListeners(socket, sessionId);
 
-      // Call the callback with the error before rejecting
-      callback(err);
+    const backoffCall = isShutdownSwitchover
+      ? this._shutdownSwitchoverBackoffCalls.get(sessionId)
+      : this.backoffCalls.get(sessionId);
 
-      return Promise.reject(err);
-    }
-
-    if (!isShutdownSwitchover && !this.backoffCall) {
-      const msg = `${this.namespace}: prevent socket open when backoffCall no longer defined`;
+    // Check appropriate backoff call based on connection type
+    if (!backoffCall) {
+      const mode = isShutdownSwitchover ? 'switchover backoff call' : 'backoffCall';
+      const msg = `${this.namespace}: prevent socket open when ${mode} no longer defined for ${sessionId}`;
       const err = new Error(msg);
 
       this.logger.info(msg);
@@ -370,16 +509,17 @@ const Mercury = WebexPlugin.extend({
     // For shutdown switchover, don't set socket yet (make-before-break)
     // For normal connection, set socket before opening to allow disconnect() to close it
     if (!isShutdownSwitchover) {
-      this.socket = socket;
+      this.sockets.set(sessionId, socket);
     }
 
-    return this._prepareAndOpenSocket(socket, socketUrl, isShutdownSwitchover)
+    return this._prepareAndOpenSocket(socket, socketUrl, sessionId, isShutdownSwitchover)
       .then((webSocketUrl) => {
         newWSUrl = webSocketUrl;
+
         this.logger.info(
           `${this.namespace}: ${
             isShutdownSwitchover ? '[shutdown] switchover' : ''
-          } connected to mercury, success, action: connected, url: ${newWSUrl}`
+          } connected to mercury, success, action: connected for ${sessionId}, url: ${newWSUrl}`
         );
 
         // Custom success handler for shutdown switchover
@@ -406,7 +546,10 @@ const Mercury = WebexPlugin.extend({
       .catch((reason) => {
         // For shutdown, simpler error handling - just callback for retry
         if (isShutdownSwitchover) {
-          this.logger.info(`${this.namespace}: [shutdown] switchover attempt failed`, reason);
+          this.logger.info(
+            `${this.namespace}: [shutdown] switchover attempt failed for ${sessionId}`,
+            reason
+          );
 
           return callback(reason);
         }
@@ -414,30 +557,36 @@ const Mercury = WebexPlugin.extend({
         // Normal connection error handling (existing complex logic)
         this.lastError = reason; // remember the last error
 
+        const backoffCallNormal = this.backoffCalls.get(sessionId);
         // Suppress connection errors that appear to be network related. This
         // may end up suppressing metrics during outages, but we might not care
         // (especially since many of our outages happen in a way that client
         // metrics can't be trusted).
-        if (reason.code !== 1006 && this.backoffCall && this.backoffCall?.getNumRetries() > 0) {
-          this._emit('connection_failed', reason, {retries: this.backoffCall?.getNumRetries()});
+        if (reason.code !== 1006 && backoffCallNormal && backoffCallNormal?.getNumRetries() > 0) {
+          this._emit(sessionId, 'connection_failed', reason, {
+            sessionId,
+            retries: backoffCallNormal?.getNumRetries(),
+          });
         }
         this.logger.info(
-          `${this.namespace}: connection attempt failed`,
+          `${this.namespace}: connection attempt failed for ${sessionId}`,
           reason,
-          this.backoffCall?.getNumRetries() === 0 ? reason.stack : ''
+          backoffCallNormal?.getNumRetries() === 0 ? reason.stack : ''
         );
         // UnknownResponse is produced by IE for any 4XXX; treated it like a bad
         // web socket url and let WDM handle the token checking
         if (reason instanceof UnknownResponse) {
           this.logger.info(
-            `${this.namespace}: received unknown response code, refreshing device registration`
+            `${this.namespace}: received unknown response code for ${sessionId}, refreshing device registration`
           );
 
           return this.webex.internal.device.refresh().then(() => callback(reason));
         }
         // NotAuthorized implies expired token
         if (reason instanceof NotAuthorized) {
-          this.logger.info(`${this.namespace}: received authorization error, reauthorizing`);
+          this.logger.info(
+            `${this.namespace}: received authorization error for ${sessionId}, reauthorizing`
+          );
 
           return this.webex.credentials.refresh({force: true}).then(() => callback(reason));
         }
@@ -450,8 +599,10 @@ const Mercury = WebexPlugin.extend({
         // BadRequest implies current credentials are for a Service Account
         // Forbidden implies current user is not entitle for Webex
         if (reason instanceof BadRequest || reason instanceof Forbidden) {
-          this.logger.warn(`${this.namespace}: received unrecoverable response from mercury`);
-          this.backoffCall.abort();
+          this.logger.warn(
+            `${this.namespace}: received unrecoverable response from mercury for ${sessionId}`
+          );
+          backoffCallNormal?.abort();
 
           return callback(reason);
         }
@@ -461,7 +612,7 @@ const Mercury = WebexPlugin.extend({
             .then((haMessagingEnabled) => {
               if (haMessagingEnabled) {
                 this.logger.info(
-                  `${this.namespace}: received a generic connection error, will try to connect to another datacenter. failed, action: 'failed', url: ${newWSUrl} error: ${reason.message}`
+                  `${this.namespace}: received a generic connection error for ${sessionId}, will try to connect to another datacenter. failed, action: 'failed', url: ${newWSUrl} error: ${reason.message}`
                 );
 
                 return this.webex.internal.services.markFailedUrl(newWSUrl);
@@ -475,12 +626,15 @@ const Mercury = WebexPlugin.extend({
         return callback(reason);
       })
       .catch((reason) => {
-        this.logger.error(`${this.namespace}: failed to handle connection failure`, reason);
+        this.logger.error(
+          `${this.namespace}: failed to handle connection failure for ${sessionId}`,
+          reason
+        );
         callback(reason);
       });
   },
 
-  _prepareAndOpenSocket(socket, socketUrl, isShutdownSwitchover = false) {
+  _prepareAndOpenSocket(socket, socketUrl, sessionId, isShutdownSwitchover = false) {
     const logPrefix = isShutdownSwitchover ? '[shutdown] switchover' : 'connection';
 
     return Promise.all([this._prepareUrl(socketUrl), this.webex.credentials.getUserToken()]).then(
@@ -503,30 +657,32 @@ const Mercury = WebexPlugin.extend({
           options = {...options, ...this.webex.config.defaultMercuryOptions};
         }
 
-        this.logger.info(`${this.namespace}: ${logPrefix} url: ${webSocketUrl}`);
+        // Set the socket before opening it. This allows a disconnect() to close
+        // the socket if it is in the process of being opened.
+        this.sockets.set(sessionId, socket);
+        this.socket = this.sockets.get(this.defaultSessionId);
+
+        this.logger.info(`${this.namespace} ${logPrefix} url for ${sessionId}: ${webSocketUrl}`);
 
         return socket.open(webSocketUrl, options).then(() => webSocketUrl);
       }
     );
   },
 
-  _connectWithBackoff(webSocketUrl, context = {}) {
+  _connectWithBackoff(webSocketUrl, sessionId, context = {}) {
     const {isShutdownSwitchover = false, attemptOptions = {}} = context;
 
     return new Promise((resolve, reject) => {
-      // eslint gets confused about whether or not call is actually used
+      // eslint gets confused about whether call is actually used
       // eslint-disable-next-line prefer-const
       let call;
-      const onComplete = (err) => {
-        // Clear state flags based on connection type
+      const onComplete = (err, sid = sessionId) => {
         if (isShutdownSwitchover) {
-          this._shutdownSwitchoverInProgress = false;
-          this._shutdownSwitchoverBackoffCall = undefined;
+          this._shutdownSwitchoverBackoffCalls.delete(sid);
         } else {
-          this.connecting = false;
-          this.backoffCall = undefined;
+          this.backoffCalls.delete(sid);
         }
-
+        const sessionSocket = this.sockets.get(sid);
         if (err) {
           const msg = isShutdownSwitchover
             ? `[shutdown] switchover failed after ${call.getNumRetries()} retries`
@@ -535,29 +691,45 @@ const Mercury = WebexPlugin.extend({
           this.logger.info(
             `${this.namespace}: ${msg}; log statement about next retry was inaccurate; ${err}`
           );
+          if (sessionSocket) {
+            sessionSocket.connecting = false;
+            sessionSocket.connected = false;
+          }
 
           return reject(err);
         }
 
+        // Update overall connected status
+        if (sessionSocket) {
+          sessionSocket.connecting = false;
+          sessionSocket.connected = true;
+        }
         // Default success handling for normal connections
         if (!isShutdownSwitchover) {
-          this.connected = true;
+          this.connecting = this.hasConnectingSockets();
+          this.connected = this.hasConnectedSockets();
           this.hasEverConnected = true;
-          this._emit('online');
-          this.webex.internal.newMetrics.callDiagnosticMetrics.setMercuryConnectedStatus(true);
+          this._emit(sid, 'online');
+          if (this.connected) {
+            this.webex.internal.newMetrics.callDiagnosticMetrics.setMercuryConnectedStatus(true);
+          }
         }
 
         return resolve();
       };
-
       // eslint-disable-next-line prefer-reflect
-      call = backoff.call((callback) => {
-        const attemptNum = call.getNumRetries();
-        const logPrefix = isShutdownSwitchover ? '[shutdown] switchover' : 'connection';
+      call = backoff.call(
+        (callback) => {
+          const attemptNum = call.getNumRetries();
+          const logPrefix = isShutdownSwitchover ? '[shutdown] switchover' : 'connection';
 
-        this.logger.info(`${this.namespace}: executing ${logPrefix} attempt ${attemptNum}`);
-        this._attemptConnection(webSocketUrl, callback, attemptOptions);
-      }, onComplete);
+          this.logger.info(
+            `${this.namespace}: executing ${logPrefix} attempt ${attemptNum} for ${sessionId}`
+          );
+          this._attemptConnection(webSocketUrl, sessionId, callback, attemptOptions);
+        },
+        (err) => onComplete(err, sessionId)
+      );
 
       call.setStrategy(
         new backoff.ExponentialStrategy({
@@ -576,23 +748,32 @@ const Mercury = WebexPlugin.extend({
         call.failAfter(this.config.maxRetries);
       }
 
+      // Store the call BEFORE setting up event handlers to prevent race conditions
+      // Store backoff call reference BEFORE starting (so it's available in _attemptConnection)
+      if (isShutdownSwitchover) {
+        this._shutdownSwitchoverBackoffCalls.set(sessionId, call);
+      } else {
+        this.backoffCalls.set(sessionId, call);
+      }
+
       call.on('abort', () => {
         const msg = isShutdownSwitchover ? 'Shutdown Switchover' : 'Connection';
 
-        this.logger.info(`${this.namespace}: ${msg} aborted`);
-        reject(new Error(`Mercury ${msg} Aborted`));
+        this.logger.info(`${this.namespace}: ${msg} aborted for ${sessionId}`);
+        reject(new Error(`Mercury ${msg} Aborted for ${sessionId}`));
       });
 
       call.on('callback', (err) => {
         if (err) {
           const number = call.getNumRetries();
           const delay = Math.min(call.strategy_.nextBackoffDelay_, this.config.backoffTimeMax);
+
           const logPrefix = isShutdownSwitchover ? '[shutdown] switchover' : '';
 
           this.logger.info(
             `${this.namespace}: ${logPrefix} failed to connect; attempting retry ${
               number + 1
-            } in ${delay} ms`
+            } in ${delay} ms for ${sessionId}`
           );
           /* istanbul ignore if */
           if (process.env.NODE_ENV === 'development') {
@@ -601,34 +782,55 @@ const Mercury = WebexPlugin.extend({
 
           return;
         }
-        this.logger.info(`${this.namespace}: connected`);
+        this.logger.info(`${this.namespace}: connected ${sessionId}`);
       });
 
-      // Store backoff call reference BEFORE starting (so it's available in _attemptConnection)
-      if (isShutdownSwitchover) {
-        this._shutdownSwitchoverBackoffCall = call;
-      } else {
-        this.backoffCall = call;
-      }
-
       call.start();
     });
   },
 
   _emit(...args) {
     try {
-      this.trigger(...args);
+      if (!args || args.length === 0) {
+        return;
+      }
+
+      // New signature: _emit(sessionId, eventName, ...rest)
+      // Backwards compatibility: if the first arg isn't a known sessionId (or defaultSessionId),
+      // treat the call as the old signature and forward directly to trigger(...)
+      const [first, second, ...rest] = args;
+
+      if (typeof first === 'string' && typeof second === 'string') {
+        const sessionId = first;
+        const eventName = second;
+        const suffix = sessionId === this.defaultSessionId ? '' : `:${sessionId}`;
+
+        this.trigger(`${eventName}${suffix}`, ...rest);
+      } else {
+        // Old usage: _emit(eventName, ...args)
+        this.trigger(...args);
+      }
     } catch (error) {
-      this.logger.error(
-        `${this.namespace}: error occurred in event handler:`,
-        error,
-        ' with args: ',
-        args
-      );
+      // Safely handle errors without causing additional issues during cleanup
+      try {
+        this.logger.error(
+          `${this.namespace}: error occurred in event handler:`,
+          error,
+          ' with args: ',
+          args
+        );
+      } catch (logError) {
+        // If even logging fails, just ignore to prevent cascading errors during cleanup
+        // eslint-disable-next-line no-console
+        console.error('Mercury _emit error handling failed:', logError);
+      }
     }
   },
 
   _getEventHandlers(eventType) {
+    if (!eventType) {
+      return [];
+    }
     const [namespace, name] = eventType.split('.');
     const handlers = [];
 
@@ -648,36 +850,40 @@ const Mercury = WebexPlugin.extend({
     return handlers;
   },
 
-  _onclose(event, sourceSocket) {
+  _onclose(sessionId, event, sourceSocket) {
     // I don't see any way to avoid the complexity or statement count in here.
     /* eslint complexity: [0] */
 
     try {
-      const isActiveSocket = sourceSocket === this.socket;
       const reason = event.reason && event.reason.toLowerCase();
-
+      const sessionSocket = this.sockets.get(sessionId);
       let socketUrl;
-      if (isActiveSocket && this.socket) {
-        // Active socket closed - get URL from current socket reference
-        socketUrl = this.socket.url;
-      } else if (sourceSocket) {
-        // Old socket closed - get URL from the closed socket
+      event.sessionId = sessionId;
+
+      const isActiveSocket = sourceSocket === sessionSocket;
+      if (sourceSocket) {
         socketUrl = sourceSocket.url;
       }
+      this.sockets.delete(sessionId);
 
       if (isActiveSocket) {
         // Only tear down state if the currently active socket closed
-        if (this.socket) {
-          this.socket.removeAllListeners();
+        if (sessionSocket) {
+          sessionSocket.removeAllListeners();
+          if (sessionId === this.defaultSessionId) this.unset('socket');
+          this._emit(sessionId, 'offline', event);
+        }
+        // Update overall connected status
+        this.connecting = this.hasConnectingSockets();
+        this.connected = this.hasConnectedSockets();
+
+        if (!this.connected) {
+          this.webex.internal.newMetrics.callDiagnosticMetrics.setMercuryConnectedStatus(false);
         }
-        this.unset('socket');
-        this.connected = false;
-        this._emit('offline', event);
-        this.webex.internal.newMetrics.callDiagnosticMetrics.setMercuryConnectedStatus(false);
       } else {
         // Old socket closed; do not flip connection state
         this.logger.info(
-          `${this.namespace}: [shutdown] non-active socket closed, code=${event.code}`
+          `${this.namespace}: [shutdown] non-active socket closed, code=${event.code} for ${sessionId}`
         );
         // Clean up listeners from old socket now that it's closed
         if (sourceSocket) {
@@ -689,14 +895,14 @@ const Mercury = WebexPlugin.extend({
         case 1003:
           // metric: disconnect
           this.logger.info(
-            `${this.namespace}: Mercury service rejected last message; will not reconnect: ${event.reason}`
+            `${this.namespace}: Mercury service rejected last message for ${sessionId}; will not reconnect: ${event.reason}`
           );
-          if (isActiveSocket) this._emit('offline.permanent', event);
+          if (isActiveSocket) this._emit(sessionId, 'offline.permanent', event);
           break;
         case 4000:
           // metric: disconnect
-          this.logger.info(`${this.namespace}: socket replaced; will not reconnect`);
-          if (isActiveSocket) this._emit('offline.replaced', event);
+          this.logger.info(`${this.namespace}: socket ${sessionId} replaced; will not reconnect`);
+          if (isActiveSocket) this._emit(sessionId, 'offline.replaced', event);
           // If not active, nothing to do
           break;
         case 4001:
@@ -706,26 +912,28 @@ const Mercury = WebexPlugin.extend({
             // to be replaced, but the switchover in _handleImminentShutdown failed.
             // This is a permanent failure - do not reconnect.
             this.logger.warn(
-              `${this.namespace}: active socket closed with 4001; shutdown switchover failed`
+              `${this.namespace}: active socket closed with 4001; shutdown switchover failed for ${sessionId}`
             );
-            this._emit('offline.permanent', event);
+            this._emit(sessionId, 'offline.permanent', event);
           } else {
             // Expected: old socket closed after successful switchover
             this.logger.info(
-              `${this.namespace}: old socket closed with 4001 (replaced during shutdown); no reconnect needed`
+              `${this.namespace}: old socket closed with 4001 (replaced during shutdown); no reconnect needed for ${sessionId}`
             );
-            this._emit('offline.replaced', event);
+            this._emit(sessionId, 'offline.replaced', event);
           }
           break;
         case 1001:
         case 1005:
         case 1006:
         case 1011:
-          this.logger.info(`${this.namespace}: socket disconnected; reconnecting`);
+          this.logger.info(`${this.namespace}: socket ${sessionId} disconnected; reconnecting`);
           if (isActiveSocket) {
-            this._emit('offline.transient', event);
-            this.logger.info(`${this.namespace}: [shutdown] reconnecting active socket to recover`);
-            this._reconnect(socketUrl);
+            this._emit(sessionId, 'offline.transient', event);
+            this.logger.info(
+              `${this.namespace}: [shutdown] reconnecting active socket to recover for ${sessionId}`
+            );
+            this._reconnect(socketUrl, sessionId);
           }
           // metric: disconnect
           // if (code == 1011 && reason !== ping error) metric: unexpected disconnect
@@ -733,55 +941,71 @@ const Mercury = WebexPlugin.extend({
         case 1000:
         case 3050: // 3050 indicates logout form of closure, default to old behavior, use config reason defined by consumer to proceed with the permanent block
           if (normalReconnectReasons.includes(reason)) {
-            this.logger.info(`${this.namespace}: socket disconnected; reconnecting`);
+            this.logger.info(`${this.namespace}: socket ${sessionId} disconnected; reconnecting`);
             if (isActiveSocket) {
-              this._emit('offline.transient', event);
-              this.logger.info(`${this.namespace}: [shutdown] reconnecting due to normal close`);
-              this._reconnect(socketUrl);
+              this._emit(sessionId, 'offline.transient', event);
+              this.logger.info(
+                `${this.namespace}: [shutdown] reconnecting due to normal close for ${sessionId}`
+              );
+              this._reconnect(socketUrl, sessionId);
             }
             // metric: disconnect
             // if (reason === done forced) metric: force closure
           } else {
             this.logger.info(
-              `${this.namespace}: socket disconnected; will not reconnect: ${event.reason}`
+              `${this.namespace}: socket ${sessionId} disconnected; will not reconnect: ${event.reason}`
             );
-            if (isActiveSocket) this._emit('offline.permanent', event);
+            if (isActiveSocket) this._emit(sessionId, 'offline.permanent', event);
           }
           break;
         default:
           this.logger.info(
-            `${this.namespace}: socket disconnected unexpectedly; will not reconnect`
+            `${this.namespace}: socket ${sessionId} disconnected unexpectedly; will not reconnect`
           );
           // unexpected disconnect
-          if (isActiveSocket) this._emit('offline.permanent', event);
+          if (isActiveSocket) this._emit(sessionId, 'offline.permanent', event);
       }
     } catch (error) {
-      this.logger.error(`${this.namespace}: error occurred in close handler`, error);
+      this.logger.error(
+        `${this.namespace}: error occurred in close handler for ${sessionId}`,
+        error
+      );
     }
   },
 
-  _onmessage(event) {
-    this._setTimeOffset(event);
+  _onmessage(sessionId, event) {
+    this._setTimeOffset(sessionId, event);
     const envelope = event.data;
 
     if (process.env.ENABLE_MERCURY_LOGGING) {
-      this.logger.debug(`${this.namespace}: message envelope: `, envelope);
+      this.logger.debug(`${this.namespace}: message envelope from ${sessionId}: `, envelope);
     }
 
+    envelope.sessionId = sessionId;
+
     // Handle shutdown message shape: { type: 'shutdown' }
     if (envelope && envelope.type === 'shutdown') {
-      this.logger.info(`${this.namespace}: [shutdown] imminent shutdown message received`);
-      this._emit('event:mercury_shutdown_imminent', envelope);
+      this.logger.info(
+        `${this.namespace}: [shutdown] imminent shutdown message received for ${sessionId}`
+      );
+      this._emit(sessionId, 'event:mercury_shutdown_imminent', envelope);
 
-      this._handleImminentShutdown();
+      this._handleImminentShutdown(sessionId);
 
       return Promise.resolve();
     }
 
+    envelope.sessionId = sessionId;
     const {data} = envelope;
 
     this._applyOverrides(data);
 
+    if (!data || !data.eventType) {
+      this._emit(sessionId, 'event', envelope);
+
+      return Promise.resolve();
+    }
+
     return this._getEventHandlers(data.eventType)
       .reduce(
         (promise, handler) =>
@@ -792,7 +1016,7 @@ const Mercury = WebexPlugin.extend({
               resolve((this.webex[namespace] || this.webex.internal[namespace])[name](data))
             ).catch((reason) =>
               this.logger.error(
-                `${this.namespace}: error occurred in autowired event handler for ${data.eventType}`,
+                `${this.namespace}: error occurred in autowired event handler for ${data.eventType} from ${sessionId}`,
                 reason
               )
             );
@@ -800,32 +1024,35 @@ const Mercury = WebexPlugin.extend({
         Promise.resolve()
       )
       .then(() => {
-        this._emit('event', event.data);
+        this._emit(sessionId, 'event', envelope);
         const [namespace] = data.eventType.split('.');
 
         if (namespace === data.eventType) {
-          this._emit(`event:${namespace}`, envelope);
+          this._emit(sessionId, `event:${namespace}`, envelope);
         } else {
-          this._emit(`event:${namespace}`, envelope);
-          this._emit(`event:${data.eventType}`, envelope);
+          this._emit(sessionId, `event:${namespace}`, envelope);
+          this._emit(sessionId, `event:${data.eventType}`, envelope);
         }
       })
       .catch((reason) => {
-        this.logger.error(`${this.namespace}: error occurred processing socket message`, reason);
+        this.logger.error(
+          `${this.namespace}: error occurred processing socket message from ${sessionId}`,
+          reason
+        );
       });
   },
 
-  _setTimeOffset(event) {
+  _setTimeOffset(sessionId, event) {
     const {wsWriteTimestamp} = event.data;
     if (typeof wsWriteTimestamp === 'number' && wsWriteTimestamp > 0) {
       this.mercuryTimeOffset = Date.now() - wsWriteTimestamp;
     }
   },
 
-  _reconnect(webSocketUrl) {
-    this.logger.info(`${this.namespace}: reconnecting`);
+  _reconnect(webSocketUrl, sessionId = this.defaultSessionId) {
+    this.logger.info(`${this.namespace}: reconnecting ${sessionId}`);
 
-    return this.connect(webSocketUrl);
+    return this.connect(webSocketUrl, sessionId);
   },
 });