@webex/contact-center 3.9.0-next.9 → 3.10.0-next.1

package/dist/services/task/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["TASK_MESSAGE_TYPE","exports","TASK_API","HOLD","UNHOLD","CONSULT","CONSULT_ACCEPT","CONSULT_END","TRANSFER","CONSULT_TRANSFER","PAUSE","RESUME","WRAPUP","END","TASK_MANAGER_FILE","TASK_FILE","METHODS","ACCEPT","TOGGLE_MUTE","DECLINE","PAUSE_RECORDING","RESUME_RECORDING","END_CONSULT","UPDATE_TASK_DATA","RECONCILE_DATA","HANDLE_INCOMING_WEB_CALL","REGISTER_TASK_LISTENERS","REMOVE_TASK_FROM_COLLECTION","HANDLE_TASK_CLEANUP","GET_TASK","GET_ALL_TASKS","GET_TASK_MANAGER","SETUP_AUTO_WRAPUP_TIMER","CANCEL_AUTO_WRAPUP_TIMER"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for Task Service\n * @module @webex/contact-center/services/task/constants\n * @ignore\n */\n\nexport const TASK_MESSAGE_TYPE = 'RoutingMessage';\nexport const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n// METHOD NAMES\nexport const METHODS = {\n  // Task class methods\n  ACCEPT: 'accept',\n  TOGGLE_MUTE: 'toggleMute',\n  DECLINE: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  END: 'end',\n  WRAPUP: 'wrapup',\n  PAUSE_RECORDING: 'pauseRecording',\n  RESUME_RECORDING: 'resumeRecording',\n  CONSULT: 'consult',\n  END_CONSULT: 'endConsult',\n  TRANSFER: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  UPDATE_TASK_DATA: 'updateTaskData',\n  RECONCILE_DATA: 'reconcileData',\n\n  // TaskManager class methods\n  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',\n  REGISTER_TASK_LISTENERS: 'registerTaskListeners',\n  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',\n  HANDLE_TASK_CLEANUP: 'handleTaskCleanup',\n  GET_TASK: 'getTask',\n  GET_ALL_TASKS: 'getAllTasks',\n  GET_TASK_MANAGER: 'getTaskManager',\n  SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',\n  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;;AAEO,MAAMA,iBAAiB,GAAAC,OAAA,CAAAD,iBAAA,GAAG,gBAAgB;AAC1C,MAAME,QAAQ,GAAAD,OAAA,CAAAC,QAAA,GAAG,YAAY;AAC7B,MAAMC,IAAI,GAAAF,OAAA,CAAAE,IAAA,GAAG,OAAO;AACpB,MAAMC,MAAM,GAAAH,OAAA,CAAAG,MAAA,GAAG,SAAS;AACxB,MAAMC,OAAO,GAAAJ,OAAA,CAAAI,OAAA,GAAG,UAAU;AAC1B,MAAMC,cAAc,GAAAL,OAAA,CAAAK,cAAA,GAAG,iBAAiB;AACxC,MAAMC,WAAW,GAAAN,OAAA,CAAAM,WAAA,GAAG,cAAc;AAClC,MAAMC,QAAQ,GAAAP,OAAA,CAAAO,QAAA,GAAG,WAAW;AAC5B,MAAMC,gBAAgB,GAAAR,OAAA,CAAAQ,gBAAA,GAAG,mBAAmB;AAC5C,MAAMC,KAAK,GAAAT,OAAA,CAAAS,KAAA,GAAG,eAAe;AAC7B,MAAMC,MAAM,GAAAV,OAAA,CAAAU,MAAA,GAAG,gBAAgB;AAC/B,MAAMC,MAAM,GAAAX,OAAA,CAAAW,MAAA,GAAG,SAAS;AACxB,MAAMC,GAAG,GAAAZ,OAAA,CAAAY,GAAA,GAAG,MAAM;AAClB,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;;AAE/B;AACO,MAAMC,OAAO,GAAAf,OAAA,CAAAe,OAAA,GAAG;EACrB;EACAC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,OAAO,EAAE,SAAS;EAClBhB,IAAI,EAAE,MAAM;EACZQ,MAAM,EAAE,QAAQ;EAChBE,GAAG,EAAE,KAAK;EACVD,MAAM,EAAE,QAAQ;EAChBQ,eAAe,EAAE,gBAAgB;EACjCC,gBAAgB,EAAE,iBAAiB;EACnChB,OAAO,EAAE,SAAS;EAClBiB,WAAW,EAAE,YAAY;EACzBd,QAAQ,EAAE,UAAU;EACpBC,gBAAgB,EAAE,iBAAiB;EACnCc,gBAAgB,EAAE,gBAAgB;EAClCC,cAAc,EAAE,eAAe;EAE/B;EACAC,wBAAwB,EAAE,uBAAuB;EACjDC,uBAAuB,EAAE,uBAAuB;EAChDC,2BAA2B,EAAE,0BAA0B;EACvDC,mBAAmB,EAAE,mBAAmB;EACxCC,QAAQ,EAAE,SAAS;EACnBC,aAAa,EAAE,aAAa;EAC5BC,gBAAgB,EAAE,gBAAgB;EAClCC,uBAAuB,EAAE,sBAAsB;EAC/CC,wBAAwB,EAAE;AAC5B,CAAC"}
+{"version":3,"names":["TASK_MESSAGE_TYPE","exports","TASK_API","HOLD","UNHOLD","CONSULT","CONSULT_ACCEPT","CONSULT_END","TRANSFER","CONSULT_TRANSFER","PAUSE","RESUME","WRAPUP","END","CONSULT_CONFERENCE","CONFERENCE_EXIT","CONFERENCE_TRANSFER","TASK_MANAGER_FILE","TASK_FILE","PRESERVED_TASK_DATA_FIELDS","IS_CONSULTED","WRAP_UP_REQUIRED","IS_CONFERENCE_IN_PROGRESS","KEYS_TO_NOT_DELETE","Object","values","METHODS","ACCEPT","TOGGLE_MUTE","DECLINE","PAUSE_RECORDING","RESUME_RECORDING","END_CONSULT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","UPDATE_TASK_DATA","RECONCILE_DATA","HANDLE_INCOMING_WEB_CALL","REGISTER_TASK_LISTENERS","REMOVE_TASK_FROM_COLLECTION","HANDLE_TASK_CLEANUP","GET_TASK","GET_ALL_TASKS","GET_TASK_MANAGER","SETUP_AUTO_WRAPUP_TIMER","CANCEL_AUTO_WRAPUP_TIMER"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for Task Service\n * @module @webex/contact-center/services/task/constants\n * @ignore\n */\n\nexport const TASK_MESSAGE_TYPE = 'RoutingMessage';\nexport const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const CONSULT_CONFERENCE = '/consult/conference';\nexport const CONFERENCE_EXIT = '/conference/exit';\nexport const CONFERENCE_TRANSFER = '/conference/transfer';\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n/**\n * Task data field names that should be preserved during reconciliation\n * These fields are retained even if not present in new data during updates\n */\nexport const PRESERVED_TASK_DATA_FIELDS = {\n  /** Indicates if the task is in consultation state */\n  IS_CONSULTED: 'isConsulted',\n  /** Indicates if wrap-up is required for this task */\n  WRAP_UP_REQUIRED: 'wrapUpRequired',\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress',\n};\n\n/**\n * Array of task data field names that should not be deleted during reconciliation\n * Used by reconcileData method to preserve important task state fields\n */\nexport const KEYS_TO_NOT_DELETE: string[] = Object.values(PRESERVED_TASK_DATA_FIELDS);\n\n// METHOD NAMES\nexport const METHODS = {\n  // Task class methods\n  ACCEPT: 'accept',\n  TOGGLE_MUTE: 'toggleMute',\n  DECLINE: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  END: 'end',\n  WRAPUP: 'wrapup',\n  PAUSE_RECORDING: 'pauseRecording',\n  RESUME_RECORDING: 'resumeRecording',\n  CONSULT: 'consult',\n  END_CONSULT: 'endConsult',\n  TRANSFER: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  UPDATE_TASK_DATA: 'updateTaskData',\n  RECONCILE_DATA: 'reconcileData',\n\n  // TaskManager class methods\n  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',\n  REGISTER_TASK_LISTENERS: 'registerTaskListeners',\n  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',\n  HANDLE_TASK_CLEANUP: 'handleTaskCleanup',\n  GET_TASK: 'getTask',\n  GET_ALL_TASKS: 'getAllTasks',\n  GET_TASK_MANAGER: 'getTaskManager',\n  SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',\n  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;;AAEO,MAAMA,iBAAiB,GAAAC,OAAA,CAAAD,iBAAA,GAAG,gBAAgB;AAC1C,MAAME,QAAQ,GAAAD,OAAA,CAAAC,QAAA,GAAG,YAAY;AAC7B,MAAMC,IAAI,GAAAF,OAAA,CAAAE,IAAA,GAAG,OAAO;AACpB,MAAMC,MAAM,GAAAH,OAAA,CAAAG,MAAA,GAAG,SAAS;AACxB,MAAMC,OAAO,GAAAJ,OAAA,CAAAI,OAAA,GAAG,UAAU;AAC1B,MAAMC,cAAc,GAAAL,OAAA,CAAAK,cAAA,GAAG,iBAAiB;AACxC,MAAMC,WAAW,GAAAN,OAAA,CAAAM,WAAA,GAAG,cAAc;AAClC,MAAMC,QAAQ,GAAAP,OAAA,CAAAO,QAAA,GAAG,WAAW;AAC5B,MAAMC,gBAAgB,GAAAR,OAAA,CAAAQ,gBAAA,GAAG,mBAAmB;AAC5C,MAAMC,KAAK,GAAAT,OAAA,CAAAS,KAAA,GAAG,eAAe;AAC7B,MAAMC,MAAM,GAAAV,OAAA,CAAAU,MAAA,GAAG,gBAAgB;AAC/B,MAAMC,MAAM,GAAAX,OAAA,CAAAW,MAAA,GAAG,SAAS;AACxB,MAAMC,GAAG,GAAAZ,OAAA,CAAAY,GAAA,GAAG,MAAM;AAClB,MAAMC,kBAAkB,GAAAb,OAAA,CAAAa,kBAAA,GAAG,qBAAqB;AAChD,MAAMC,eAAe,GAAAd,OAAA,CAAAc,eAAA,GAAG,kBAAkB;AAC1C,MAAMC,mBAAmB,GAAAf,OAAA,CAAAe,mBAAA,GAAG,sBAAsB;AAClD,MAAMC,iBAAiB,GAAAhB,OAAA,CAAAgB,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAjB,OAAA,CAAAiB,SAAA,GAAG,MAAM;;AAE/B;AACA;AACA;AACA;AACO,MAAMC,0BAA0B,GAAAlB,OAAA,CAAAkB,0BAAA,GAAG;EACxC;EACAC,YAAY,EAAE,aAAa;EAC3B;EACAC,gBAAgB,EAAE,gBAAgB;EAClC;EACAC,yBAAyB,EAAE;AAC7B,CAAC;;AAED;AACA;AACA;AACA;AACO,MAAMC,kBAA4B,GAAAtB,OAAA,CAAAsB,kBAAA,GAAGC,MAAM,CAACC,MAAM,CAACN,0BAA0B,CAAC;;AAErF;AACO,MAAMO,OAAO,GAAAzB,OAAA,CAAAyB,OAAA,GAAG;EACrB;EACAC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,OAAO,EAAE,SAAS;EAClB1B,IAAI,EAAE,MAAM;EACZQ,MAAM,EAAE,QAAQ;EAChBE,GAAG,EAAE,KAAK;EACVD,MAAM,EAAE,QAAQ;EAChBkB,eAAe,EAAE,gBAAgB;EACjCC,gBAAgB,EAAE,iBAAiB;EACnC1B,OAAO,EAAE,SAAS;EAClB2B,WAAW,EAAE,YAAY;EACzBxB,QAAQ,EAAE,UAAU;EACpBC,gBAAgB,EAAE,iBAAiB;EACnCK,kBAAkB,EAAE,mBAAmB;EACvCmB,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,gBAAgB,EAAE,gBAAgB;EAClCC,cAAc,EAAE,eAAe;EAE/B;EACAC,wBAAwB,EAAE,uBAAuB;EACjDC,uBAAuB,EAAE,uBAAuB;EAChDC,2BAA2B,EAAE,0BAA0B;EACvDC,mBAAmB,EAAE,mBAAmB;EACxCC,QAAQ,EAAE,SAAS;EACnBC,aAAa,EAAE,aAAa;EAC5BC,gBAAgB,EAAE,gBAAgB;EAClCC,uBAAuB,EAAE,sBAAsB;EAC/CC,wBAAwB,EAAE;AAC5B,CAAC"}

package/dist/services/task/contact.js

@@ -458,6 +458,92 @@ function routingContact(aqm) {
         },
         errId: 'Service.aqm.task.cancelCtq'
       }
+    })),
+    /*
+     * Start consult conference
+     */
+    consultConference: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONSULT_CONFERENCE}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: [_types.CC_EVENTS.AGENT_CONSULT_CONFERENCED, _types.CC_EVENTS.AGENT_CONSULT_CONFERENCING],
+            interactionId: p.interactionId
+          } // any of the two events can be received for API success event
+        },
+
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.consultConference'
+      }
+    })),
+    /*
+     * Exit conference
+     */
+    exitConference: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONFERENCE_EXIT}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED
+          } // to be finalized
+        },
+
+        errId: 'Service.aqm.task.consultConference'
+      }
+    })),
+    /*
+     * Transfer conference
+     */
+    conferenceTransfer: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONFERENCE_TRANSFER}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.consultConference'
+      }
     }))
   };
 }

package/dist/services/task/contact.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n  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+{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n  CONSULT_CONFERENCE,\n  CONFERENCE_EXIT,\n  CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n\n    /*\n     * Start consult conference\n     */\n    consultConference: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n              interactionId: p.interactionId,\n            }, // any of the two events can be received for API success event\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n          },\n          errId: 'Service.aqm.task.consultConference',\n        },\n      })\n    ),\n\n    /*\n     * Exit conference\n     */\n    exitConference: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n\n    /*\n     * Transfer conference\n     */\n    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n    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package/dist/services/task/index.js

@@ -120,7 +120,7 @@ class Task extends _events.default {
    * @param data - Initial task data
    * @param wrapupData - Wrap-up configuration data
    */
-  constructor(contact, webCallingService, data, wrapupData) {
+  constructor(contact, webCallingService, data, wrapupData, agentId) {
     super();
     this.contact = contact;
     this.data = data;
@@ -130,6 +130,7 @@ class Task extends _events.default {
     this.metricsManager = _MetricsManager.default.getInstance();
     this.registerWebCallListeners();
     this.setupAutoWrapupTimer();
+    this.agentId = agentId;
   }
 
   /**
@@ -244,11 +245,17 @@ class Task extends _events.default {
    * @private
    */
   reconcileData(oldData, newData) {
+    // Remove keys from oldData that are not in newData
+    Object.keys(oldData).forEach(key => {
+      if (!(key in newData) && !_constants2.KEYS_TO_NOT_DELETE.includes(key)) {
+        delete oldData[key];
+      }
+    });
+
+    // Merge or update keys from newData
     Object.keys(newData).forEach(key => {
-      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {
-        oldData[key] = this.reconcileData({
-          ...oldData[key]
-        }, newData[key]);
+      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key]) && oldData[key] && typeof oldData[key] === 'object' && !Array.isArray(oldData[key])) {
+        this.reconcileData(oldData[key], newData[key]);
       } else {
         oldData[key] = newData[key];
       }
@@ -439,6 +446,7 @@ class Task extends _events.default {
    * Puts the current task/interaction on hold.
    * Emits task:hold event when successful. For voice tasks, this mutes the audio.
    *
+   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId
    * @returns Promise<TaskResponse>
    * @throws Error if hold operation fails
    * @example
@@ -459,9 +467,17 @@ class Task extends _events.default {
    *   console.error('Failed to place task on hold:', error);
    *   // Handle error (e.g., show error message, reset UI state)
    * }
+   *
+   * // Place task on hold with custom mediaResourceId
+   * try {
+   *   await task.hold('custom-media-resource-id');
+   *   console.log('Successfully placed task on hold with custom mediaResourceId');
+   * } catch (error) {
+   *   console.error('Failed to place task on hold:', error);
+   * }
    * ```
    */
-  async hold() {
+  async hold(mediaResourceId) {
     try {
       _loggerProxy.default.info(`Holding task`, {
         module: _constants.TASK_FILE,
@@ -469,16 +485,17 @@ class Task extends _events.default {
         interactionId: this.data.interactionId
       });
       this.metricsManager.timeEvent([_constants3.METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, _constants3.METRIC_EVENT_NAMES.TASK_HOLD_FAILED]);
+      const effectiveMediaResourceId = mediaResourceId ?? this.data.mediaResourceId;
       const response = await this.contact.hold({
         interactionId: this.data.interactionId,
         data: {
-          mediaResourceId: this.data.mediaResourceId
+          mediaResourceId: effectiveMediaResourceId
         }
       });
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response),
         taskId: this.data.interactionId,
-        mediaResourceId: this.data.mediaResourceId
+        mediaResourceId: effectiveMediaResourceId
       }, ['operational', 'behavioral']);
       _loggerProxy.default.log(`Task placed on hold successfully`, {
         module: _constants.TASK_FILE,
@@ -496,9 +513,10 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
+      const effectiveMediaResourceId = mediaResourceId ?? this.data.mediaResourceId;
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_HOLD_FAILED, {
         taskId: this.data.interactionId,
-        mediaResourceId: this.data.mediaResourceId,
+        mediaResourceId: effectiveMediaResourceId,
         error: error.toString(),
         ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
@@ -511,6 +529,7 @@ class Task extends _events.default {
    * Resumes the task/interaction that was previously put on hold.
    * Emits task:resume event when successful. For voice tasks, this restores the audio.
    *
+   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media
    * @returns Promise<TaskResponse>
    * @throws Error if resume operation fails
    * @example
@@ -531,9 +550,17 @@ class Task extends _events.default {
    *   console.error('Failed to resume task:', error);
    *   // Handle error (e.g., show error message)
    * }
+   *
+   * // Resume task from hold with custom mediaResourceId
+   * try {
+   *   await task.resume('custom-media-resource-id');
+   *   console.log('Successfully resumed task from hold with custom mediaResourceId');
+   * } catch (error) {
+   *   console.error('Failed to resume task:', error);
+   * }
    * ```
    */
-  async resume() {
+  async resume(mediaResourceId) {
     try {
       _loggerProxy.default.info(`Resuming task`, {
         module: _constants.TASK_FILE,
@@ -543,20 +570,19 @@ class Task extends _events.default {
       const {
         mainInteractionId
       } = this.data.interaction;
-      const {
-        mediaResourceId
-      } = this.data.interaction.media[mainInteractionId];
+      const defaultMediaResourceId = this.data.interaction.media[mainInteractionId]?.mediaResourceId;
+      const effectiveMediaResourceId = mediaResourceId ?? defaultMediaResourceId;
       this.metricsManager.timeEvent([_constants3.METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, _constants3.METRIC_EVENT_NAMES.TASK_RESUME_FAILED]);
       const response = await this.contact.unHold({
         interactionId: this.data.interactionId,
         data: {
-          mediaResourceId
+          mediaResourceId: effectiveMediaResourceId
         }
       });
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS, {
         taskId: this.data.interactionId,
         mainInteractionId,
-        mediaResourceId,
+        mediaResourceId: effectiveMediaResourceId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
       }, ['operational', 'behavioral']);
       _loggerProxy.default.log(`Task resumed successfully`, {
@@ -569,6 +595,8 @@ class Task extends _events.default {
     } catch (error) {
       const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.RESUME, _constants.TASK_FILE);
       const mainInteractionId = this.data.interaction?.mainInteractionId;
+      const defaultMediaResourceId = mainInteractionId ? this.data.interaction.media[mainInteractionId]?.mediaResourceId : '';
+      const effectiveMediaResourceId = mediaResourceId ?? defaultMediaResourceId;
       const taskErrorProps = {
         trackingId: err.data?.trackingId,
         errorMessage: err.data?.message,
@@ -579,7 +607,7 @@ class Task extends _events.default {
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_RESUME_FAILED, {
         taskId: this.data.interactionId,
         mainInteractionId,
-        mediaResourceId: mainInteractionId ? this.data.interaction.media[mainInteractionId].mediaResourceId : '',
+        mediaResourceId: effectiveMediaResourceId,
         ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral']);
@@ -1257,6 +1285,235 @@ class Task extends _events.default {
       throw err;
     }
   }
+
+  /**
+   * Starts a consultation conference by merging the consultation call with the main call
+   *
+   * Creates a three-way conference between the agent, customer, and consulted party
+   * Extracts required consultation data from the current task data
+   * On success, emits a `task:conferenceStarted` event
+   *
+   * @returns Promise<TaskResponse> - Response from the consultation conference API
+   * @throws Error if the operation fails or if consultation data is invalid
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.consultConference();
+   *   console.log('Conference started successfully');
+   * } catch (error) {
+   *   console.error('Failed to start conference:', error);
+   * }
+   * ```
+   */
+  async consultConference() {
+    // Extract consultation conference data from task data (used in both try and catch)
+    const consultationData = {
+      agentId: this.agentId,
+      destAgentId: this.data.destAgentId,
+      destinationType: this.data.destinationType || 'agent'
+    };
+    try {
+      _loggerProxy.default.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      const paramsDataForConferenceV2 = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
+      const response = await this.contact.consultConference({
+        interactionId: paramsDataForConferenceV2.interactionId,
+        data: paramsDataForConferenceV2.data
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS, {
+        taskId: this.data.interactionId,
+        destination: paramsDataForConferenceV2.data.to,
+        destinationType: paramsDataForConferenceV2.data.destinationType,
+        agentId: paramsDataForConferenceV2.data.agentId,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.log(`Consult conference started successfully`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      return response;
+    } catch (error) {
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.CONSULT_CONFERENCE, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      // Build conference data for error tracking using extracted data
+      const failedParamsData = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED, {
+        taskId: this.data.interactionId,
+        destination: failedParamsData.data.to,
+        destinationType: failedParamsData.data.destinationType,
+        agentId: failedParamsData.data.agentId,
+        error: error.toString(),
+        ...taskErrorProps,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.error(`Failed to start consult conference`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      throw err;
+    }
+  }
+
+  /**
+   * Exits the current conference by removing the agent from the conference call
+   *
+   * Exits the agent from the conference, leaving the customer and consulted party connected
+   * On success, emits a `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference exit API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.exitConference();
+   *   console.log('Successfully exited conference');
+   * } catch (error) {
+   *   console.error('Failed to exit conference:', error);
+   * }
+   * ```
+   */
+  async exitConference() {
+    try {
+      _loggerProxy.default.info(`Exiting consult conference`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+      const response = await this.contact.exitConference({
+        interactionId: this.data.interactionId
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS, {
+        taskId: this.data.interactionId,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.log(`Consult conference exited successfully`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      return response;
+    } catch (error) {
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.EXIT_CONFERENCE, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED, {
+        taskId: this.data.interactionId,
+        error: error.toString(),
+        ...taskErrorProps,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.error(`Failed to exit consult conference`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      throw err;
+    }
+  }
+
+  /**
+   * Transfers the current conference to another agent
+   *
+   * Moves the entire conference (including all participants) to a new agent,
+   * while the current agent exits and goes to wrapup
+   * On success, the current agent receives `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference transfer API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.transferConference();
+   *   console.log('Conference transferred successfully');
+   * } catch (error) {
+   *   console.error('Failed to transfer conference:', error);
+   * }
+   * ```
+   */
+  async transferConference() {
+    try {
+      _loggerProxy.default.info(`Transferring conference`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+      const response = await this.contact.conferenceTransfer({
+        interactionId: this.data.interactionId
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS, {
+        taskId: this.data.interactionId,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.log(`Conference transferred successfully`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      return response;
+    } catch (error) {
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.TRANSFER_CONFERENCE, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED, {
+        taskId: this.data.interactionId,
+        error: error.toString(),
+        ...taskErrorProps,
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
+      }, ['operational', 'behavioral', 'business']);
+      _loggerProxy.default.error(`Failed to transfer conference`, {
+        module: _constants.TASK_FILE,
+        method: _constants2.METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId
+      });
+      throw err;
+    }
+  }
 }
 exports.default = Task;
 //# sourceMappingURL=index.js.map