@webex/contact-center 3.9.0-next.9 → 3.10.0-multi-llms.1

package/dist/services/core/Utils.js

@@ -3,12 +3,13 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestinationAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = void 0;
+exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./WebexRequest"));
 var _types2 = require("../task/types");
+var _constants = require("./constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
 function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
@@ -192,48 +193,107 @@ const createErrDetailsObject = errObj => {
 };
 
 /**
- * Derives the consult transfer destination type based on the provided task data.
+ * Gets the consulted agent ID from the media object by finding the agent
+ * in the consult media participants (excluding the current agent).
  *
- * Logic parity with desktop behavior:
- * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):
- *   - ENTRYPOINT/EPDN map to ENTRYPOINT
- *   - DN maps to DIALNUMBER
- * - Otherwise defaults to AGENT
+ * @param media - The media object from the interaction
+ * @param agentId - The current agent's ID to exclude from the search
+ * @returns The consulted agent ID, or empty string if none found
+ */
+exports.createErrDetailsObject = createErrDetailsObject;
+const getConsultedAgentId = (media, agentId) => {
+  let consultParticipants = [];
+  let consultedParticipantId = '';
+  Object.keys(media).forEach(key => {
+    if (media[key].mType === _constants.STATE_CONSULT) {
+      consultParticipants = media[key].participants;
+    }
+  });
+  if (consultParticipants.includes(agentId)) {
+    const id = consultParticipants.find(participant => participant !== agentId);
+    consultedParticipantId = id || consultedParticipantId;
+  }
+  return consultedParticipantId;
+};
+
+/**
+ * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.
+ * CBT refers to teams created in Control Hub with capacity-based routing
+ * (as opposed to agent-based routing). This handles cases where the consulted
+ * participant is not directly in participants but can be found by matching
+ * the dial number (dn).
  *
- * @param taskData - The task data used to infer the agent action and destination type
- * @returns The normalized destination type to be used for consult transfer
+ * @param interaction - The interaction object
+ * @param consultingAgent - The consulting agent identifier
+ * @returns The destination agent ID for CBT scenarios, or empty string if none found
  */
+exports.getConsultedAgentId = getConsultedAgentId;
+const getDestAgentIdForCBT = (interaction, consultingAgent) => {
+  const participants = interaction.participants;
+  let destAgentIdForCBT = '';
+
+  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)
+  if (consultingAgent && !participants[consultingAgent]) {
+    const foundEntry = Object.entries(participants).find(([, participant]) => {
+      return participant.pType.toLowerCase() === _constants.PARTICIPANT_TYPES.DN && participant.type === _constants.PARTICIPANT_TYPES.AGENT && participant.dn === consultingAgent;
+    });
+    if (foundEntry) {
+      destAgentIdForCBT = foundEntry[0];
+    }
+  }
+  return destAgentIdForCBT;
+};
+
 /**
- * Checks if a participant type represents a non-customer participant.
- * Non-customer participants include agents, dial numbers, entry point dial numbers,
- * and entry points.
+ * Calculates the destination agent ID for consult operations.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID
  */
-exports.createErrDetailsObject = createErrDetailsObject;
-const isNonCustomerParticipant = participantType => {
-  return participantType === 'Agent' || participantType === 'DN' || participantType === 'EpDn' || participantType === 'entryPoint';
+exports.getDestAgentIdForCBT = getDestAgentIdForCBT;
+const calculateDestAgentId = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
+
+  // Check if this is a CBT (Capacity Based Team) scenario
+  // If not CBT, the function will return empty string and we'll use the normal flow
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  if (destAgentIdCBT) {
+    return destAgentIdCBT;
+  }
+  return interaction.participants[consultingAgent]?.type === _constants.PARTICIPANT_TYPES.EP_DN ? interaction.participants[consultingAgent]?.epId : interaction.participants[consultingAgent]?.id;
 };
 
 /**
- * Gets the destination agent ID from participants data by finding the first
- * non-customer participant that is not the current agent and is not in wrap-up state.
+ * Calculates the destination agent ID for fetching destination type.
  *
- * @param participants - The participants data from the interaction
- * @param agentId - The current agent's ID to exclude from the search
- * @returns The destination agent ID, or empty string if none found
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID for determining destination type
  */
-const getDestinationAgentId = (participants, agentId) => {
-  let id = '';
-  if (participants) {
-    Object.keys(participants).forEach(participant => {
-      const participantData = participants[participant];
-      if (isNonCustomerParticipant(participantData.type) && participantData.id !== agentId && !participantData.isWrapUp) {
-        id = participantData.id;
-      }
-    });
+exports.calculateDestAgentId = calculateDestAgentId;
+const calculateDestType = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
+
+  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  const destinationaegntId = destAgentIdCBT || consultingAgent;
+  const destAgentType = destinationaegntId ? interaction.participants[destinationaegntId]?.pType : undefined;
+  if (destAgentType) {
+    if (destAgentType === 'DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+    }
+    if (destAgentType === 'EP-DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    }
+    // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+    // Convert "Agent" to lowercase for consistency
+
+    return destAgentType.toLowerCase();
   }
-  return id;
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
-exports.getDestinationAgentId = getDestinationAgentId;
+exports.calculateDestType = calculateDestType;
 const deriveConsultTransferDestinationType = taskData => {
   const agentActionType = getAgentActionTypeFromTask(taskData);
   if (agentActionType === 'DIAL_NUMBER') {

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
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'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Derives the consult transfer destination type based on the provided task data.\n *\n * Logic parity with desktop behavior:\n * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):\n *   - ENTRYPOINT/EPDN map to ENTRYPOINT\n *   - DN maps to DIALNUMBER\n * - Otherwise defaults to AGENT\n *\n * @param taskData - The task data used to infer the agent action and destination type\n * @returns The normalized destination type to be used for consult transfer\n */\n/**\n * Checks if a participant type represents a non-customer participant.\n * Non-customer participants include agents, dial numbers, entry point dial numbers,\n * and entry points.\n */\nconst isNonCustomerParticipant = (participantType: string): boolean => {\n  return (\n    participantType === 'Agent' ||\n    participantType === 'DN' ||\n    participantType === 'EpDn' ||\n    participantType === 'entryPoint'\n  );\n};\n\n/**\n * Gets the destination agent ID from participants data by finding the first\n * non-customer participant that is not the current agent and is not in wrap-up state.\n *\n * @param participants - The participants data from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The destination agent ID, or empty string if none found\n */\nexport const getDestinationAgentId = (\n  participants: Interaction['participants'],\n  agentId: string\n): string => {\n  let id = '';\n\n  if (participants) {\n    Object.keys(participants).forEach((participant) => {\n      const participantData = participants[participant];\n      if (\n        isNonCustomerParticipant(participantData.type) &&\n        participantData.id !== agentId &&\n        !participantData.isWrapUp\n      ) {\n        id = participantData.id;\n      }\n    });\n  }\n\n  return id;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT\n      : CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n  }\n\n  return 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For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. 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Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Gets the consulted agent ID from the media object by finding the agent\n * in the consult media participants (excluding the current agent).\n *\n * @param media - The media object from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The consulted agent ID, or empty string if none found\n */\nexport const getConsultedAgentId = (media: Interaction['media'], agentId: string): string => {\n  let consultParticipants: string[] = [];\n  let consultedParticipantId = '';\n\n  Object.keys(media).forEach((key) => {\n    if (media[key].mType === STATE_CONSULT) {\n      consultParticipants = media[key].participants;\n    }\n  });\n\n  if (consultParticipants.includes(agentId)) {\n    const id = consultParticipants.find((participant) => participant !== agentId);\n    consultedParticipantId = id || consultedParticipantId;\n  }\n\n  return consultedParticipantId;\n};\n\n/**\n * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.\n * CBT refers to teams created in Control Hub with capacity-based routing\n * (as opposed to agent-based routing). This handles cases where the consulted\n * participant is not directly in participants but can be found by matching\n * the dial number (dn).\n *\n * @param interaction - The interaction object\n * @param consultingAgent - The consulting agent identifier\n * @returns The destination agent ID for CBT scenarios, or empty string if none found\n */\nexport const getDestAgentIdForCBT = (interaction: Interaction, consultingAgent: string): string => {\n  const participants = interaction.participants;\n  let destAgentIdForCBT = '';\n\n  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)\n  if (consultingAgent && !participants[consultingAgent]) {\n    const foundEntry = Object.entries(participants).find(\n      ([, participant]: [string, Interaction['participants'][string]]) => {\n        return (\n          participant.pType.toLowerCase() === PARTICIPANT_TYPES.DN &&\n          participant.type === PARTICIPANT_TYPES.AGENT &&\n          participant.dn === consultingAgent\n        );\n      }\n    );\n\n    if (foundEntry) {\n      destAgentIdForCBT = foundEntry[0];\n    }\n  }\n\n  return destAgentIdForCBT;\n};\n\n/**\n * Calculates the destination agent ID for consult operations.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID\n */\nexport const calculateDestAgentId = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario\n  // If not CBT, the function will return empty string and we'll use the normal flow\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  if (destAgentIdCBT) {\n    return destAgentIdCBT;\n  }\n\n  return interaction.participants[consultingAgent]?.type === PARTICIPANT_TYPES.EP_DN\n    ? interaction.participants[consultingAgent]?.epId\n    : interaction.participants[consultingAgent]?.id;\n};\n\n/**\n * Calculates the destination agent ID for fetching destination type.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID for determining destination type\n */\nexport const calculateDestType = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  const destinationaegntId = destAgentIdCBT || consultingAgent;\n  const destAgentType = destinationaegntId\n    ? interaction.participants[destinationaegntId]?.pType\n    : undefined;\n  if (destAgentType) {\n    if (destAgentType === 'DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n    }\n    if (destAgentType === 'EP-DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    }\n    // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n    // Convert \"Agent\" to lowercase for consistency\n\n    return destAgentType.toLowerCase();\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? 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package/dist/services/core/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WS_DISCONNECT_ALLOWED = exports.WELCOME_TIMEOUT = exports.TIMEOUT_REQ = exports.RTD_PING_EVENT = exports.PING_API_URL = exports.NOTIFS_RESOLVE_DELAY = exports.METHODS = exports.LOST_CONNECTION_RECOVERY_TIMEOUT = exports.KEEPALIVE_WORKER_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = exports.CLOSE_SOCKET_TIMEOUT_DURATION = exports.CLOSE_SOCKET_TIMEOUT = void 0;
+exports.WS_DISCONNECT_ALLOWED = exports.WELCOME_TIMEOUT = exports.TIMEOUT_REQ = exports.STATE_CONSULT = exports.RTD_PING_EVENT = exports.PING_API_URL = exports.PARTICIPANT_TYPES = exports.NOTIFS_RESOLVE_DELAY = exports.METHODS = exports.LOST_CONNECTION_RECOVERY_TIMEOUT = exports.KEEPALIVE_WORKER_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = exports.CLOSE_SOCKET_TIMEOUT_DURATION = exports.CLOSE_SOCKET_TIMEOUT = void 0;
 /**
  * Interval in milliseconds for sending keepalive pings to the worker.
  * @ignore
@@ -70,6 +70,22 @@ const CONNECTIVITY_CHECK_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = 5000;
  */
 const CLOSE_SOCKET_TIMEOUT = exports.CLOSE_SOCKET_TIMEOUT = 16000;
 
+/**
+ * Constants for participant types, destination types, and interaction states
+ * @ignore
+ */
+const PARTICIPANT_TYPES = exports.PARTICIPANT_TYPES = {
+  /** Participant type for Entry Point Dial Number */
+  EP_DN: 'EpDn',
+  /** Participant type for dial number */
+  DN: 'dn',
+  /** Participant type for Agent */
+  AGENT: 'Agent'
+};
+
+/** Interaction state for consultation */
+const STATE_CONSULT = exports.STATE_CONSULT = 'consult';
+
 // Method names for core services
 const METHODS = exports.METHODS = {
   // WebexRequest methods

package/dist/services/core/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["KEEPALIVE_WORKER_INTERVAL","exports","NOTIFS_RESOLVE_DELAY","CLOSE_SOCKET_TIMEOUT_DURATION","PING_API_URL","WELCOME_TIMEOUT","RTD_PING_EVENT","TIMEOUT_REQ","LOST_CONNECTION_RECOVERY_TIMEOUT","WS_DISCONNECT_ALLOWED","CONNECTIVITY_CHECK_INTERVAL","CLOSE_SOCKET_TIMEOUT","METHODS","REQUEST","UPLOAD_LOGS","GET_ERROR_DETAILS","GET_COMMON_ERROR_DETAILS","CREATE_ERR_DETAILS_OBJECT","REQ","REQ_EMPTY","MAKE_API_REQUEST","CREATE_PROMISE","BIND_PRINT","BIND_CHECK","ON_MESSAGE","INIT_WEB_SOCKET","CLOSE","HANDLE_CONNECTION_LOST","REGISTER","CONNECT","WEB_SOCKET_ON_CLOSE_HANDLER","SETUP_EVENT_LISTENERS","DISPATCH_CONNECTION_EVENT","CS_HANDLE_CONNECTION_LOST","CLEAR_TIMER_ON_RESTORE_FAILED","HANDLE_RESTORE_FAILED","UPDATE_CONNECTION_DATA","SET_CONNECTION_PROP","ON_PING","HANDLE_SOCKET_CLOSE","ON_SOCKET_CLOSE"],"sources":["constants.ts"],"sourcesContent":["/**\n * Interval in milliseconds for sending keepalive pings to the worker.\n * @ignore\n */\nexport const KEEPALIVE_WORKER_INTERVAL = 4000;\n\n/**\n * Delay in milliseconds before resolving notification handlers.\n * @ignore\n */\nexport const NOTIFS_RESOLVE_DELAY = 1200;\n\n/**\n * Timeout duration in milliseconds before forcefully closing a WebSocket connection.\n * @ignore\n */\nexport const CLOSE_SOCKET_TIMEOUT_DURATION = 16000;\n\n/**\n * API endpoint used for connectivity or health checks.\n * @ignore\n */\nexport const PING_API_URL = '/health';\n\n/**\n * Timeout in milliseconds to wait for a welcome message after socket connection.\n * @ignore\n */\nexport const WELCOME_TIMEOUT = 30000;\n\n/**\n * Event name used for real-time device (RTD) ping status.\n * @ignore\n */\nexport const RTD_PING_EVENT = 'rtd-online-status';\n\n/**\n * Timeout in milliseconds for individual HTTP requests.\n * @ignore\n */\nexport const TIMEOUT_REQ = 20000;\n\n/**\n * Duration in milliseconds to wait before attempting lost connection recovery.\n * @ignore\n */\nexport const LOST_CONNECTION_RECOVERY_TIMEOUT = 50000;\n\n/**\n * Duration in milliseconds after which a WebSocket disconnect is considered allowed or expected.\n * @ignore\n */\nexport const WS_DISCONNECT_ALLOWED = 8000;\n\n/**\n * Interval in milliseconds to check for connectivity status.\n * @ignore\n */\nexport const CONNECTIVITY_CHECK_INTERVAL = 5000;\n\n/**\n * Timeout in milliseconds for cleanly closing the WebSocket.\n * @ignore\n */\nexport const CLOSE_SOCKET_TIMEOUT = 16000;\n\n// Method names for core services\nexport const METHODS = {\n  // WebexRequest methods\n  REQUEST: 'request',\n  UPLOAD_LOGS: 'uploadLogs',\n\n  // Utils methods\n  GET_ERROR_DETAILS: 'getErrorDetails',\n  GET_COMMON_ERROR_DETAILS: 'getCommonErrorDetails',\n  CREATE_ERR_DETAILS_OBJECT: 'createErrDetailsObject',\n\n  // AqmReqs methods\n  REQ: 'req',\n  REQ_EMPTY: 'reqEmpty',\n  MAKE_API_REQUEST: 'makeAPIRequest',\n  CREATE_PROMISE: 'createPromise',\n  BIND_PRINT: 'bindPrint',\n  BIND_CHECK: 'bindCheck',\n  ON_MESSAGE: 'onMessage',\n\n  // WebSocketManager methods\n  INIT_WEB_SOCKET: 'initWebSocket',\n  CLOSE: 'close',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  REGISTER: 'register',\n  CONNECT: 'connect',\n  WEB_SOCKET_ON_CLOSE_HANDLER: 'webSocketOnCloseHandler',\n\n  // ConnectionService methods\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  DISPATCH_CONNECTION_EVENT: 'dispatchConnectionEvent',\n  CS_HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  CLEAR_TIMER_ON_RESTORE_FAILED: 'clearTimerOnRestoreFailed',\n  HANDLE_RESTORE_FAILED: 'handleRestoreFailed',\n  UPDATE_CONNECTION_DATA: 'updateConnectionData',\n  SET_CONNECTION_PROP: 'setConnectionProp',\n  ON_PING: 'onPing',\n  HANDLE_SOCKET_CLOSE: 'handleSocketClose',\n  ON_SOCKET_CLOSE: 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+{"version":3,"names":["KEEPALIVE_WORKER_INTERVAL","exports","NOTIFS_RESOLVE_DELAY","CLOSE_SOCKET_TIMEOUT_DURATION","PING_API_URL","WELCOME_TIMEOUT","RTD_PING_EVENT","TIMEOUT_REQ","LOST_CONNECTION_RECOVERY_TIMEOUT","WS_DISCONNECT_ALLOWED","CONNECTIVITY_CHECK_INTERVAL","CLOSE_SOCKET_TIMEOUT","PARTICIPANT_TYPES","EP_DN","DN","AGENT","STATE_CONSULT","METHODS","REQUEST","UPLOAD_LOGS","GET_ERROR_DETAILS","GET_COMMON_ERROR_DETAILS","CREATE_ERR_DETAILS_OBJECT","REQ","REQ_EMPTY","MAKE_API_REQUEST","CREATE_PROMISE","BIND_PRINT","BIND_CHECK","ON_MESSAGE","INIT_WEB_SOCKET","CLOSE","HANDLE_CONNECTION_LOST","REGISTER","CONNECT","WEB_SOCKET_ON_CLOSE_HANDLER","SETUP_EVENT_LISTENERS","DISPATCH_CONNECTION_EVENT","CS_HANDLE_CONNECTION_LOST","CLEAR_TIMER_ON_RESTORE_FAILED","HANDLE_RESTORE_FAILED","UPDATE_CONNECTION_DATA","SET_CONNECTION_PROP","ON_PING","HANDLE_SOCKET_CLOSE","ON_SOCKET_CLOSE"],"sources":["constants.ts"],"sourcesContent":["/**\n * Interval in milliseconds for sending keepalive pings to the worker.\n * @ignore\n */\nexport const KEEPALIVE_WORKER_INTERVAL = 4000;\n\n/**\n * Delay in milliseconds before resolving notification handlers.\n * @ignore\n */\nexport const NOTIFS_RESOLVE_DELAY = 1200;\n\n/**\n * Timeout duration in milliseconds before forcefully closing a WebSocket connection.\n * @ignore\n */\nexport const CLOSE_SOCKET_TIMEOUT_DURATION = 16000;\n\n/**\n * API endpoint used for connectivity or health checks.\n * @ignore\n */\nexport const PING_API_URL = '/health';\n\n/**\n * Timeout in milliseconds to wait for a welcome message after socket connection.\n * @ignore\n */\nexport const WELCOME_TIMEOUT = 30000;\n\n/**\n * Event name used for real-time device (RTD) ping status.\n * @ignore\n */\nexport const RTD_PING_EVENT = 'rtd-online-status';\n\n/**\n * Timeout in milliseconds for individual HTTP requests.\n * @ignore\n */\nexport const TIMEOUT_REQ = 20000;\n\n/**\n * Duration in milliseconds to wait before attempting lost connection recovery.\n * @ignore\n */\nexport const LOST_CONNECTION_RECOVERY_TIMEOUT = 50000;\n\n/**\n * Duration in milliseconds after which a WebSocket disconnect is considered allowed or expected.\n * @ignore\n */\nexport const WS_DISCONNECT_ALLOWED = 8000;\n\n/**\n * Interval in milliseconds to check for connectivity status.\n * @ignore\n */\nexport const CONNECTIVITY_CHECK_INTERVAL = 5000;\n\n/**\n * Timeout in milliseconds for cleanly closing the WebSocket.\n * @ignore\n */\nexport const CLOSE_SOCKET_TIMEOUT = 16000;\n\n/**\n * Constants for participant types, destination types, and interaction states\n * @ignore\n */\nexport const PARTICIPANT_TYPES = {\n  /** Participant type for Entry Point Dial Number */\n  EP_DN: 'EpDn',\n  /** Participant type for dial number */\n  DN: 'dn',\n  /** Participant type for Agent */\n  AGENT: 'Agent',\n};\n\n/** Interaction state for consultation */\nexport const STATE_CONSULT = 'consult';\n\n// Method names for core services\nexport const METHODS = {\n  // WebexRequest methods\n  REQUEST: 'request',\n  UPLOAD_LOGS: 'uploadLogs',\n\n  // Utils methods\n  GET_ERROR_DETAILS: 'getErrorDetails',\n  GET_COMMON_ERROR_DETAILS: 'getCommonErrorDetails',\n  CREATE_ERR_DETAILS_OBJECT: 'createErrDetailsObject',\n\n  // AqmReqs methods\n  REQ: 'req',\n  REQ_EMPTY: 'reqEmpty',\n  MAKE_API_REQUEST: 'makeAPIRequest',\n  CREATE_PROMISE: 'createPromise',\n  BIND_PRINT: 'bindPrint',\n  BIND_CHECK: 'bindCheck',\n  ON_MESSAGE: 'onMessage',\n\n  // WebSocketManager methods\n  INIT_WEB_SOCKET: 'initWebSocket',\n  CLOSE: 'close',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  REGISTER: 'register',\n  CONNECT: 'connect',\n  WEB_SOCKET_ON_CLOSE_HANDLER: 'webSocketOnCloseHandler',\n\n  // ConnectionService methods\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  DISPATCH_CONNECTION_EVENT: 'dispatchConnectionEvent',\n  CS_HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  CLEAR_TIMER_ON_RESTORE_FAILED: 'clearTimerOnRestoreFailed',\n  HANDLE_RESTORE_FAILED: 'handleRestoreFailed',\n  UPDATE_CONNECTION_DATA: 'updateConnectionData',\n  SET_CONNECTION_PROP: 'setConnectionProp',\n  ON_PING: 'onPing',\n  HANDLE_SOCKET_CLOSE: 'handleSocketClose',\n  ON_SOCKET_CLOSE: 'onSocketClose',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACO,MAAMA,yBAAyB,GAAAC,OAAA,CAAAD,yBAAA,GAAG,IAAI;;AAE7C;AACA;AACA;AACA;AACO,MAAME,oBAAoB,GAAAD,OAAA,CAAAC,oBAAA,GAAG,IAAI;;AAExC;AACA;AACA;AACA;AACO,MAAMC,6BAA6B,GAAAF,OAAA,CAAAE,6BAAA,GAAG,KAAK;;AAElD;AACA;AACA;AACA;AACO,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,SAAS;;AAErC;AACA;AACA;AACA;AACO,MAAMC,eAAe,GAAAJ,OAAA,CAAAI,eAAA,GAAG,KAAK;;AAEpC;AACA;AACA;AACA;AACO,MAAMC,cAAc,GAAAL,OAAA,CAAAK,cAAA,GAAG,mBAAmB;;AAEjD;AACA;AACA;AACA;AACO,MAAMC,WAAW,GAAAN,OAAA,CAAAM,WAAA,GAAG,KAAK;;AAEhC;AACA;AACA;AACA;AACO,MAAMC,gCAAgC,GAAAP,OAAA,CAAAO,gCAAA,GAAG,KAAK;;AAErD;AACA;AACA;AACA;AACO,MAAMC,qBAAqB,GAAAR,OAAA,CAAAQ,qBAAA,GAAG,IAAI;;AAEzC;AACA;AACA;AACA;AACO,MAAMC,2BAA2B,GAAAT,OAAA,CAAAS,2BAAA,GAAG,IAAI;;AAE/C;AACA;AACA;AACA;AACO,MAAMC,oBAAoB,GAAAV,OAAA,CAAAU,oBAAA,GAAG,KAAK;;AAEzC;AACA;AACA;AACA;AACO,MAAMC,iBAAiB,GAAAX,OAAA,CAAAW,iBAAA,GAAG;EAC/B;EACAC,KAAK,EAAE,MAAM;EACb;EACAC,EAAE,EAAE,IAAI;EACR;EACAC,KAAK,EAAE;AACT,CAAC;;AAED;AACO,MAAMC,aAAa,GAAAf,OAAA,CAAAe,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,OAAO,GAAAhB,OAAA,CAAAgB,OAAA,GAAG;EACrB;EACAC,OAAO,EAAE,SAAS;EAClBC,WAAW,EAAE,YAAY;EAEzB;EACAC,iBAAiB,EAAE,iBAAiB;EACpCC,wBAAwB,EAAE,uBAAuB;EACjDC,yBAAyB,EAAE,wBAAwB;EAEnD;EACAC,GAAG,EAAE,KAAK;EACVC,SAAS,EAAE,UAAU;EACrBC,gBAAgB,EAAE,gBAAgB;EAClCC,cAAc,EAAE,eAAe;EAC/BC,UAAU,EAAE,WAAW;EACvBC,UAAU,EAAE,WAAW;EACvBC,UAAU,EAAE,WAAW;EAEvB;EACAC,eAAe,EAAE,eAAe;EAChCC,KAAK,EAAE,OAAO;EACdC,sBAAsB,EAAE,sBAAsB;EAC9CC,QAAQ,EAAE,UAAU;EACpBC,OAAO,EAAE,SAAS;EAClBC,2BAA2B,EAAE,yBAAyB;EAEtD;EACAC,qBAAqB,EAAE,qBAAqB;EAC5CC,yBAAyB,EAAE,yBAAyB;EACpDC,yBAAyB,EAAE,sBAAsB;EACjDC,6BAA6B,EAAE,2BAA2B;EAC1DC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,mBAAmB,EAAE,mBAAmB;EACxCC,OAAO,EAAE,QAAQ;EACjBC,mBAAmB,EAAE,mBAAmB;EACxCC,eAAe,EAAE;AACnB,CAAC"}

package/dist/services/task/TaskManager.js

@@ -15,6 +15,7 @@ var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _ = _interopRequireDefault(require("."));
 var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
 var _constants3 = require("../../metrics/constants");
+var _TaskUtils = require("./TaskUtils");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 /** @internal */
 class TaskManager extends _events.default {
@@ -42,6 +43,18 @@ class TaskManager extends _events.default {
   setWrapupData(wrapupData) {
     this.wrapupData = wrapupData;
   }
+  setAgentId(agentId) {
+    this.agentId = agentId;
+  }
+
+  /**
+   * Gets the current agent ID
+   * @returns {string} The agent ID set for this task manager instance
+   * @public
+   */
+  getAgentId() {
+    return this.agentId;
+  }
   handleIncomingWebCall = call => {
     const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
     if (currentTask) {
@@ -94,8 +107,9 @@ class TaskManager extends _events.default {
               });
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
-                wrapUpRequired: payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp || false
-              }, this.wrapupData);
+                wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
+              }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
               if (payload.data.interaction.state === 'new') {
@@ -120,7 +134,7 @@ class TaskManager extends _events.default {
             task = new _.default(this.contact, this.webCallingService, {
               ...payload.data,
               isConsulted: false
-            }, this.wrapupData); // Ensure isConsulted prop exists
+            }, this.wrapupData, this.agentId);
             this.taskCollection[payload.data.interactionId] = task;
             if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
             ) {
@@ -181,12 +195,18 @@ class TaskManager extends _events.default {
               break;
             }
           case _types2.CC_EVENTS.CONTACT_ENDED:
+            // Update task data
             task = this.updateTaskData(task, {
               ...payload.data,
-              wrapUpRequired: payload.data.interaction.state !== 'new'
+              wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
             });
+
+            // Handle cleanup based on whether task should be deleted
             this.handleTaskCleanup(task);
-            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            task?.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_MERGED:
+            task = this.handleContactMerged(task, payload.data);
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_HELD:
             // As soon as the main interaction is held, we need to emit TASK_HOLD
@@ -286,6 +306,84 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);
             break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCING:
+            // Conference is being established - update task state and emit establishing event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCED:
+            // Conference started successfully - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:
+            // Conference failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            if (!task || (0, _TaskUtils.isPrimary)(task, this.agentId) || (0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId)) {
+              _loggerProxy.default.log('Primary or main interaction participant leaving conference');
+            } else {
+              this.removeTaskFromCollection(task);
+            }
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
+            {
+              task = this.updateTaskData(task, {
+                ...payload.data,
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
+              });
+              task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
+              break;
+            }
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
+            {
+              // Conference ended - update task state and emit event
+
+              task = this.updateTaskData(task, {
+                ...payload.data,
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
+              });
+              if ((0, _TaskUtils.checkParticipantNotInInteraction)(task, this.agentId)) {
+                if ((0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId) || (0, _TaskUtils.isPrimary)(task, this.agentId)) {
+                  _loggerProxy.default.log('Primary or main interaction participant leaving conference');
+                } else {
+                  this.removeTaskFromCollection(task);
+                }
+              }
+              task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
+              break;
+            }
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:
+            // Conference exit failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:
+            // Conference end failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:
+            // Conference was transferred - update task state and emit transfer success event
+            // Note: Backend should provide hasLeft and wrapUpRequired status
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:
+            // Conference transfer failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
+            // Post-call activity for participant - update task state with activity details
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
+            break;
           default:
             break;
         }
@@ -318,6 +416,44 @@ class TaskManager extends _events.default {
       return task;
     }
   }
+
+  /**
+   * Handles CONTACT_MERGED event logic
+   * @param task - The task to process
+   * @param taskData - The task data from the event payload
+   * @returns Updated or newly created task
+   * @private
+   */
+  handleContactMerged(task, taskData) {
+    if (taskData.childInteractionId) {
+      // remove the child task from collection
+      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);
+    }
+    if (this.taskCollection[taskData.interactionId]) {
+      _loggerProxy.default.log(`Got CONTACT_MERGED: Task already exists in collection`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      // update the task data
+      task = this.updateTaskData(task, taskData);
+    } else {
+      // Case2 : Task is not present in taskCollection
+      _loggerProxy.default.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      task = new _.default(this.contact, this.webCallingService, {
+        ...taskData,
+        wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,
+        isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(taskData)
+      }, this.wrapupData, this.agentId);
+      this.taskCollection[taskData.interactionId] = task;
+    }
+    this.emit(_types.TASK_EVENTS.TASK_MERGED, task);
+    return task;
+  }
   removeTaskFromCollection(task) {
     if (task?.data?.interactionId) {
       delete this.taskCollection[task.data.interactionId];
@@ -328,13 +464,20 @@ class TaskManager extends _events.default {
       });
     }
   }
+
+  /**
+   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal
+   * @param task - The task to clean up
+   * @private
+   */
   handleTaskCleanup(task) {
+    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks
     if (this.webCallingService.loginOption === _types3.LoginOption.BROWSER && task.data.interaction.mediaType === 'telephony') {
       task.unregisterWebCallListeners();
       this.webCallingService.cleanUpCall();
     }
-    if (task.data.interaction.state === 'new') {
-      // Only remove tasks in 'new' state immediately. For other states,
+    if (task.data.interaction.state === 'new' || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
       // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
       this.removeTaskFromCollection(task);
     }