@webex/contact-center 3.9.0-next.3 → 3.9.0-next.5

package/test/unit/spec/services/core/Utils.ts

@@ -276,4 +276,54 @@ describe('Utils', () => {
       });
     });
   });
+
+  describe('getDestinationAgentId', () => {
+    const currentAgentId = 'agent-current-123';
+
+    it('returns another Agent id when present and not in wrap-up', () => {
+      const participants: any = {
+        [currentAgentId]: {type: 'Agent', id: currentAgentId, isWrapUp: false},
+        agent1: {type: 'Agent', id: 'agent-1', isWrapUp: false},
+        customer1: {type: 'Customer', id: 'cust-1', isWrapUp: false},
+      };
+
+      const result = Utils.getDestinationAgentId(participants, currentAgentId);
+      expect(result).toBe('agent-1');
+    });
+
+    it('ignores self and wrap-up participants', () => {
+      const participants: any = {
+        [currentAgentId]: {type: 'Agent', id: currentAgentId, isWrapUp: false},
+        agentWrap: {type: 'Agent', id: 'agent-wrap', isWrapUp: true},
+      };
+
+      const result = Utils.getDestinationAgentId(participants, currentAgentId);
+      expect(result).toBe('');
+    });
+
+    it('supports DN, EpDn and entryPoint types', () => {
+      const participantsDN: any = {
+        [currentAgentId]: {type: 'Agent', id: currentAgentId, isWrapUp: false},
+        dn1: {type: 'DN', id: 'dn-1', isWrapUp: false},
+      };
+      expect(Utils.getDestinationAgentId(participantsDN, currentAgentId)).toBe('dn-1');
+
+      const participantsEpDn: any = {
+        [currentAgentId]: {type: 'Agent', id: currentAgentId, isWrapUp: false},
+        epdn1: {type: 'EpDn', id: 'epdn-1', isWrapUp: false},
+      };
+      expect(Utils.getDestinationAgentId(participantsEpDn, currentAgentId)).toBe('epdn-1');
+
+      const participantsEntry: any = {
+        [currentAgentId]: {type: 'Agent', id: currentAgentId, isWrapUp: false},
+        entry1: {type: 'entryPoint', id: 'entry-1', isWrapUp: false},
+      };
+      expect(Utils.getDestinationAgentId(participantsEntry, currentAgentId)).toBe('entry-1');
+    });
+
+    it('returns empty string when participants is missing or empty', () => {
+      expect(Utils.getDestinationAgentId(undefined as any, currentAgentId)).toBe('');
+      expect(Utils.getDestinationAgentId({} as any, currentAgentId)).toBe('');
+    });
+  });
 });

package/test/unit/spec/services/task/index.ts

@@ -39,6 +39,7 @@ describe('Task', () => {
   let loggerInfoSpy;
   let loggerLogSpy;
   let loggerErrorSpy;
+  let getDestinationAgentIdSpy;
 
   const taskId = '0ae913a4-c857-4705-8d49-76dd3dde75e4';
   const mockTrack = {} as MediaStreamTrack;
@@ -141,6 +142,11 @@ describe('Task', () => {
       },
     };
 
+    // Mock destination agent id resolution from participants
+    getDestinationAgentIdSpy = jest
+      .spyOn(Utils, 'getDestinationAgentId')
+      .mockReturnValue(taskDataMock.destAgentId);
+
     // Create an instance of Task
     task = new Task(contactMock, webCallingService, taskDataMock);
 
@@ -163,6 +169,7 @@ describe('Task', () => {
 
   afterEach(() => {
     jest.clearAllMocks();
+    jest.restoreAllMocks();
   });
 
   it('test the on spy', async () => {
@@ -863,6 +870,9 @@ describe('Task', () => {
       destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE,
     };
 
+    // For this negative case, ensure computed destination is empty
+    getDestinationAgentIdSpy.mockReturnValueOnce('');
+
     await expect(
       taskWithoutDestAgentId.consultTransfer(queueConsultTransferPayload)
     ).rejects.toThrow('Error while performing consultTransfer');