@webex/contact-center 3.9.0-next.19 → 3.9.0-next.20
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/metrics/behavioral-events.js +13 -0
- package/dist/metrics/behavioral-events.js.map +1 -1
- package/dist/webex.js +1 -1
- package/package.json +1 -1
- package/src/metrics/behavioral-events.ts +14 -0
- package/test/unit/spec/cc.ts +205 -1
- package/umd/contact-center.min.js +2 -2
- package/umd/contact-center.min.js.map +1 -1
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@@ -393,6 +393,19 @@ const eventTaxonomyMap = {
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agent: 'user',
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target: 'queue_fetch',
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verb: 'fail'
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},
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// Outdial ANI API Events
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[_constants.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {
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product,
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agent: 'user',
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target: 'outdial_ani_ep_fetch',
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verb: 'complete'
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},
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[_constants.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {
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product,
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agent: 'user',
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target: 'outdial_ani_ep_fetch',
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verb: 'fail'
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}
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};
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@@ -1 +1 @@
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{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // Conference Tasks\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n\n // EntryPoint API Events\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'fail',\n },\n\n // AddressBook API Events\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'fail',\n },\n\n // Queue API Events\n [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // Conference Tasks\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_conference_transfer',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n\n // EntryPoint API Events\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'entrypoint_fetch',\n verb: 'fail',\n },\n\n // AddressBook API Events\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'addressbook_fetch',\n verb: 'fail',\n },\n\n // Queue API Events\n [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'queue_fetch',\n verb: 'fail',\n },\n\n // Outdial ANI API Events\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n product,\n agent: 'user',\n target: 'outdial_ani_ep_fetch',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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|
package/dist/webex.js
CHANGED
package/package.json
CHANGED
|
@@ -409,6 +409,20 @@ const eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {
|
|
|
409
409
|
target: 'queue_fetch',
|
|
410
410
|
verb: 'fail',
|
|
411
411
|
},
|
|
412
|
+
|
|
413
|
+
// Outdial ANI API Events
|
|
414
|
+
[METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {
|
|
415
|
+
product,
|
|
416
|
+
agent: 'user',
|
|
417
|
+
target: 'outdial_ani_ep_fetch',
|
|
418
|
+
verb: 'complete',
|
|
419
|
+
},
|
|
420
|
+
[METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {
|
|
421
|
+
product,
|
|
422
|
+
agent: 'user',
|
|
423
|
+
target: 'outdial_ani_ep_fetch',
|
|
424
|
+
verb: 'fail',
|
|
425
|
+
},
|
|
412
426
|
};
|
|
413
427
|
|
|
414
428
|
/**
|
package/test/unit/spec/cc.ts
CHANGED
|
@@ -118,6 +118,7 @@ describe('webex.cc', () => {
|
|
|
118
118
|
},
|
|
119
119
|
config: {
|
|
120
120
|
getAgentConfig: jest.fn(),
|
|
121
|
+
getOutdialAniEntries: jest.fn(),
|
|
121
122
|
},
|
|
122
123
|
webSocketManager: mockWebSocketManager,
|
|
123
124
|
connectionService: {
|
|
@@ -161,7 +162,7 @@ describe('webex.cc', () => {
|
|
|
161
162
|
};
|
|
162
163
|
|
|
163
164
|
jest.spyOn(MetricsManager, 'getInstance').mockReturnValue(mockMetricsManager);
|
|
164
|
-
jest.spyOn(Services, 'getInstance').mockReturnValue(mockServicesInstance);
|
|
165
|
+
jest.spyOn(Services, 'getInstance').mockReturnValue(mockServicesInstance as any);
|
|
165
166
|
jest.spyOn(TaskManager, 'getTaskManager').mockReturnValue(mockTaskManager);
|
|
166
167
|
jest.spyOn(WebexRequest, 'getInstance').mockReturnValue(mockWebexRequest);
|
|
167
168
|
// Instantiate ContactCenter to ensure it's fully initialized
|
|
@@ -1975,4 +1976,207 @@ describe('webex.cc', () => {
|
|
|
1975
1976
|
});
|
|
1976
1977
|
});
|
|
1977
1978
|
});
|
|
1979
|
+
|
|
1980
|
+
describe('getOutdialAniEntries', () => {
|
|
1981
|
+
const mockOutdialANI = 'ani-123-456';
|
|
1982
|
+
const mockParams = {
|
|
1983
|
+
outdialANI: mockOutdialANI,
|
|
1984
|
+
page: 0,
|
|
1985
|
+
pageSize: 10,
|
|
1986
|
+
search: 'test',
|
|
1987
|
+
filter: 'active=true',
|
|
1988
|
+
attributes: 'id,name,number',
|
|
1989
|
+
};
|
|
1990
|
+
|
|
1991
|
+
beforeEach(() => {
|
|
1992
|
+
jest.clearAllMocks();
|
|
1993
|
+
// Reset orgId mock to return valid value
|
|
1994
|
+
webex.credentials.getOrgId.mockReturnValue('mockOrgId');
|
|
1995
|
+
});
|
|
1996
|
+
|
|
1997
|
+
it('should successfully fetch outdial ANI entries and track success metrics', async () => {
|
|
1998
|
+
const mockResult = [
|
|
1999
|
+
{
|
|
2000
|
+
id: '142fba3c-8502-4446-bf6e-584fd657553a',
|
|
2001
|
+
name: 'Test Entry',
|
|
2002
|
+
number: '+19403016307',
|
|
2003
|
+
},
|
|
2004
|
+
{
|
|
2005
|
+
id: '6f53000b-e04a-4418-9de9-ba511d2367cb',
|
|
2006
|
+
name: 'Another Entry',
|
|
2007
|
+
number: '+19403016308',
|
|
2008
|
+
},
|
|
2009
|
+
];
|
|
2010
|
+
|
|
2011
|
+
// Mock the service call to return successful result
|
|
2012
|
+
webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
|
|
2013
|
+
|
|
2014
|
+
const result = await webex.cc.getOutdialAniEntries(mockParams);
|
|
2015
|
+
|
|
2016
|
+
// Verify the service was called with correct parameters
|
|
2017
|
+
expect(webex.cc.services.config.getOutdialAniEntries).toHaveBeenCalledWith('mockOrgId', {
|
|
2018
|
+
outdialANI: mockOutdialANI,
|
|
2019
|
+
page: 0,
|
|
2020
|
+
pageSize: 10,
|
|
2021
|
+
search: 'test',
|
|
2022
|
+
filter: 'active=true',
|
|
2023
|
+
attributes: 'id,name,number',
|
|
2024
|
+
});
|
|
2025
|
+
|
|
2026
|
+
// Verify the result is returned correctly
|
|
2027
|
+
expect(result).toEqual(mockResult);
|
|
2028
|
+
|
|
2029
|
+
// Verify success metrics are tracked
|
|
2030
|
+
expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
|
|
2031
|
+
METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
|
|
2032
|
+
{
|
|
2033
|
+
outdialANI: mockOutdialANI,
|
|
2034
|
+
resultCount: 2,
|
|
2035
|
+
},
|
|
2036
|
+
['behavioral', 'business', 'operational']
|
|
2037
|
+
);
|
|
2038
|
+
|
|
2039
|
+
// Verify success logging
|
|
2040
|
+
expect(LoggerProxy.log).toHaveBeenCalledWith(
|
|
2041
|
+
`Successfully retrieved outdial ANI entries for ANI ID ${mockOutdialANI}`,
|
|
2042
|
+
{
|
|
2043
|
+
module: CC_FILE,
|
|
2044
|
+
method: 'getOutdialAniEntries',
|
|
2045
|
+
}
|
|
2046
|
+
);
|
|
2047
|
+
});
|
|
2048
|
+
|
|
2049
|
+
it('should handle empty results and track success metrics with zero count', async () => {
|
|
2050
|
+
const mockResult = [];
|
|
2051
|
+
|
|
2052
|
+
// Mock the service call to return empty result
|
|
2053
|
+
webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
|
|
2054
|
+
|
|
2055
|
+
const result = await webex.cc.getOutdialAniEntries({outdialANI: mockOutdialANI});
|
|
2056
|
+
|
|
2057
|
+
// Verify the result is returned correctly
|
|
2058
|
+
expect(result).toEqual(mockResult);
|
|
2059
|
+
|
|
2060
|
+
// Verify success metrics are tracked with zero count
|
|
2061
|
+
expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
|
|
2062
|
+
METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
|
|
2063
|
+
{
|
|
2064
|
+
outdialANI: mockOutdialANI,
|
|
2065
|
+
resultCount: 0,
|
|
2066
|
+
},
|
|
2067
|
+
['behavioral', 'business', 'operational']
|
|
2068
|
+
);
|
|
2069
|
+
});
|
|
2070
|
+
|
|
2071
|
+
it('should handle undefined results and track success metrics with zero count', async () => {
|
|
2072
|
+
// Mock the service call to return undefined
|
|
2073
|
+
webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(undefined);
|
|
2074
|
+
|
|
2075
|
+
const result = await webex.cc.getOutdialAniEntries({outdialANI: mockOutdialANI});
|
|
2076
|
+
|
|
2077
|
+
// Verify the result is returned correctly
|
|
2078
|
+
expect(result).toBeUndefined();
|
|
2079
|
+
|
|
2080
|
+
// Verify success metrics are tracked with zero count
|
|
2081
|
+
expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
|
|
2082
|
+
METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
|
|
2083
|
+
{
|
|
2084
|
+
outdialANI: mockOutdialANI,
|
|
2085
|
+
resultCount: 0,
|
|
2086
|
+
},
|
|
2087
|
+
['behavioral', 'business', 'operational']
|
|
2088
|
+
);
|
|
2089
|
+
});
|
|
2090
|
+
|
|
2091
|
+
it('should handle service failure and track failure metrics', async () => {
|
|
2092
|
+
const mockError = new Error('Service unavailable') as any;
|
|
2093
|
+
mockError.details = {
|
|
2094
|
+
trackingId: 'test-tracking-id',
|
|
2095
|
+
orgId: 'mockOrgId',
|
|
2096
|
+
error: 'Service error',
|
|
2097
|
+
};
|
|
2098
|
+
|
|
2099
|
+
// Mock the service call to throw an error
|
|
2100
|
+
webex.cc.services.config.getOutdialAniEntries.mockRejectedValue(mockError);
|
|
2101
|
+
|
|
2102
|
+
// Mock getErrorDetails to return a detailed error
|
|
2103
|
+
const detailedError = new Error('Detailed service error');
|
|
2104
|
+
getErrorDetailsSpy.mockReturnValue({error: detailedError});
|
|
2105
|
+
|
|
2106
|
+
await expect(webex.cc.getOutdialAniEntries(mockParams)).rejects.toThrow('Detailed service error');
|
|
2107
|
+
|
|
2108
|
+
// Verify failure metrics are tracked
|
|
2109
|
+
expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
|
|
2110
|
+
METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED,
|
|
2111
|
+
{
|
|
2112
|
+
...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(mockError.details),
|
|
2113
|
+
outdialANI: mockOutdialANI,
|
|
2114
|
+
error: mockError,
|
|
2115
|
+
},
|
|
2116
|
+
['behavioral', 'business', 'operational']
|
|
2117
|
+
);
|
|
2118
|
+
|
|
2119
|
+
// Verify error logging
|
|
2120
|
+
expect(LoggerProxy.error).toHaveBeenCalledWith(
|
|
2121
|
+
`Failed to fetch outdial ANI entries for ANI ID ${mockOutdialANI} due to: ${mockError}`,
|
|
2122
|
+
{
|
|
2123
|
+
module: CC_FILE,
|
|
2124
|
+
method: 'getOutdialAniEntries',
|
|
2125
|
+
trackingId: 'test-tracking-id',
|
|
2126
|
+
}
|
|
2127
|
+
);
|
|
2128
|
+
|
|
2129
|
+
// Verify getErrorDetails was called
|
|
2130
|
+
expect(getErrorDetailsSpy).toHaveBeenCalledWith(
|
|
2131
|
+
mockError,
|
|
2132
|
+
'getOutdialAniEntries',
|
|
2133
|
+
CC_FILE
|
|
2134
|
+
);
|
|
2135
|
+
});
|
|
2136
|
+
|
|
2137
|
+
it('should throw error when orgId is not found', async () => {
|
|
2138
|
+
// Mock getOrgId to return null
|
|
2139
|
+
webex.credentials.getOrgId.mockReturnValue(null);
|
|
2140
|
+
|
|
2141
|
+
await expect(webex.cc.getOutdialAniEntries(mockParams)).rejects.toThrow('Org ID not found.');
|
|
2142
|
+
|
|
2143
|
+
// Verify error logging
|
|
2144
|
+
expect(LoggerProxy.error).toHaveBeenCalledWith('Org ID not found.', {
|
|
2145
|
+
module: CC_FILE,
|
|
2146
|
+
method: 'getOutdialAniEntries',
|
|
2147
|
+
});
|
|
2148
|
+
|
|
2149
|
+
// Verify service was not called
|
|
2150
|
+
expect(webex.cc.services.config.getOutdialAniEntries).not.toHaveBeenCalled();
|
|
2151
|
+
|
|
2152
|
+
// Verify no metrics were tracked
|
|
2153
|
+
expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
|
|
2154
|
+
});
|
|
2155
|
+
|
|
2156
|
+
it('should handle minimal parameters correctly', async () => {
|
|
2157
|
+
const minimalParams = {outdialANI: mockOutdialANI};
|
|
2158
|
+
const mockResult = [{id: 'test', name: 'Test', number: '+1234567890'}];
|
|
2159
|
+
|
|
2160
|
+
webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
|
|
2161
|
+
|
|
2162
|
+
const result = await webex.cc.getOutdialAniEntries(minimalParams);
|
|
2163
|
+
|
|
2164
|
+
// Verify the service was called with minimal parameters
|
|
2165
|
+
expect(webex.cc.services.config.getOutdialAniEntries).toHaveBeenCalledWith('mockOrgId', {
|
|
2166
|
+
outdialANI: mockOutdialANI,
|
|
2167
|
+
});
|
|
2168
|
+
|
|
2169
|
+
expect(result).toEqual(mockResult);
|
|
2170
|
+
|
|
2171
|
+
// Verify success metrics are tracked
|
|
2172
|
+
expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
|
|
2173
|
+
METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
|
|
2174
|
+
{
|
|
2175
|
+
outdialANI: mockOutdialANI,
|
|
2176
|
+
resultCount: 1,
|
|
2177
|
+
},
|
|
2178
|
+
['behavioral', 'business', 'operational']
|
|
2179
|
+
);
|
|
2180
|
+
});
|
|
2181
|
+
});
|
|
1978
2182
|
});
|