@webex/contact-center 3.9.0-next.15 → 3.9.0-next.17

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","CONSULTED_PARTICIPANT_MOVING","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted when consulted participant is moving/being transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  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+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","CONSULTED_PARTICIPANT_MOVING","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted when consulted participant is moving/being transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response structure for outdial ANI entries API call\n * @public\n */\nexport type OutdialAniEntriesResponse = OutdialAniEntry[];\n\n/**\n * Parameters for fetching outdial ANI entries\n * @public\n */\nexport type OutdialAniParams = {\n  /** Outdial ANI ID from agent profile */\n  outdialANI: string;\n  /** Page number for pagination (optional) */\n  page?: number;\n  /** Number of entries per page (optional) */\n  pageSize?: number;\n  /** Search string to filter entries (optional) */\n  search?: string;\n  /** Filter expression for advanced filtering (optional) */\n  filter?: string;\n  /** Comma-separated list of attributes to include in response (optional) */\n  attributes?: 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package/dist/services/task/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Legacy consultation conference data type matching Agent Desktop\n * @public\n */\nexport type consultConferencePayloadData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId: string;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n  /** Identifier of the destination agent */\n  destAgentId: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * cancels the auto-wrapup timer for the task\n   * This method stops the auto-wrapup process if it is currently active\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners\n   * Used when cleaning up task resources\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.hold();\n   * ```\n   */\n  hold(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.resume();\n   * ```\n   */\n  resume(): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AA6YvB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AAsEA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAgBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}
+{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Legacy consultation conference data type matching Agent Desktop\n * @public\n */\nexport type consultConferencePayloadData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId: string;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n  /** Identifier of the destination agent */\n  destAgentId: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * cancels the auto-wrapup timer for the task\n   * This method stops the auto-wrapup process if it is currently active\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners\n   * Used when cleaning up task resources\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.hold();\n   * ```\n   */\n  hold(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.resume();\n   * ```\n   */\n  resume(): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AA6YvB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AAsEA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}

package/dist/types/cc.d.ts

@@ -9,7 +9,7 @@ import { WebexPlugin } from '@webex/webex-core';
 import { SetStateResponse, IContactCenter, AgentLogin, AgentProfileUpdate, StationLoginResponse, StationLogoutResponse, BuddyAgentsResponse, BuddyAgents, UploadLogsResponse, UpdateDeviceTypeResponse } from './types';
 import LoggerProxy from './logger-proxy';
 import { StateChange, Logout } from './services/agent/types';
-import { Profile } from './services/config/types';
+import { Profile, OutdialAniEntriesResponse, OutdialAniParams } from './services/config/types';
 import { TaskResponse } from './services/task/types';
 import AddressBook from './services/AddressBook';
 import type { EntryPointListResponse, EntryPointSearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams } from './types';
@@ -540,6 +540,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * Makes an outbound call to a specified phone number.
      *
      * @param {string} destination - The phone number to dial (e.g., '+1234567890').
+     * @param {string} origin - The contact center number that will be used while making a call to the customer.
      * Should include country code and be in E.164 format.
      * @returns {Promise<TaskResponse>} Resolves with the task response containing:
      *   - interactionId: Unique identifier for the outbound call
@@ -575,7 +576,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      *
      *   // Start the outbound call
      *   const destination = '+1234567890';
-     *   const task = await cc.startOutdial(destination);
+     *   const task = await cc.startOutdial(destination, origin);
      *
      *   // Listen for all relevant task events
      *   task.on('task:ringing', () => {
@@ -643,7 +644,52 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * }
      * ```
      */
-    startOutdial(destination: string): Promise<TaskResponse>;
+    startOutdial(destination: string, origin: string): Promise<TaskResponse>;
+    /**
+     * Fetches outdial ANI (Automatic Number Identification) entries for an outdial ANI ID.
+     *
+     * This method retrieves the list of phone numbers that can be used as caller ID when making
+     * outbound calls. The ANI data is associated with an outdial ANI ID and can be filtered
+     * and paginated as needed.
+     *
+     * @param {string} outdialANI - The outdial ANI ID to fetch ANI data for
+     * @param {number} [page] - Optional page number for pagination (0-based)
+     * @param {number} [pageSize] - Optional number of items per page
+     * @param {string} [search] - Optional search term to filter results by name or number
+     * @param {string} [filter] - Optional filter string
+     * @param {string} [attributes] - Optional attributes to include in response
+     * @returns {Promise<OutdialAniEntriesResponse>} Promise resolving to outdial ANI response containing:
+     *   - data: Array of ANI entries with number and name
+     *   - meta: Pagination metadata
+     * @throws {Error} If the operation fails or agent is not registered
+     * @public
+     * @example
+     * ```typescript
+     * const cc = webex.cc;
+     * await cc.register();
+     *
+     * // Get agent profile to obtain outdial ANI ID
+     * const agentProfile = cc.agentConfig;
+     * const outdialANI = agentProfile.outdialANIId;
+     *
+     * // Basic usage - get all ANI data for an outdial ANI ID
+     * const aniData = await cc.getOutdialAniEntries({ outdialANI });
+     *
+     * // With pagination and search
+     * const paginatedAni = await cc.getOutdialAniEntries({
+     *   outdialANI,
+     *   page: 0,
+     *   pageSize: 50,
+     *   search: '555' // search for numbers containing '555'
+     * });
+     *
+     * // Process the results
+     * paginatedAni.forEach(ani => {
+     *   console.log(`ANI: ${ani.number} - ${ani.name}`);
+     * });
+     * ```
+     */
+    getOutdialAniEntries(params: OutdialAniParams): Promise<OutdialAniEntriesResponse>;
     /**
      * Uploads logs to help troubleshoot SDK issues.
      *

package/dist/types/constants.d.ts

@@ -36,6 +36,7 @@ export declare const METHODS: {
     HANDLE_DEVICE_TYPE: string;
     START_OUTDIAL: string;
     GET_QUEUES: string;
+    GET_OUTDIAL_ANI_ENTRIES: string;
     UPLOAD_LOGS: string;
     UPDATE_AGENT_PROFILE: string;
     GET_DEVICE_ID: string;

package/dist/types/metrics/constants.d.ts

@@ -36,7 +36,6 @@ type Enum<T extends Record<string, unknown>> = T[keyof T];
  * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.
  * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.
  * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.
- *
  * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.
  * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.
  * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.
@@ -68,6 +67,9 @@ type Enum<T extends Record<string, unknown>> = T[keyof T];
  * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.
  * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.
  *
+ * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.
+ * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.
+ *
  * @readonly
  */
 export declare const METRIC_EVENT_NAMES: {
@@ -131,6 +133,8 @@ export declare const METRIC_EVENT_NAMES: {
     readonly ADDRESSBOOK_FETCH_FAILED: "AddressBook Fetch Failed";
     readonly QUEUE_FETCH_SUCCESS: "Queue Fetch Success";
     readonly QUEUE_FETCH_FAILED: "Queue Fetch Failed";
+    readonly OUTDIAL_ANI_EP_FETCH_SUCCESS: "Outdial ANI Entries Fetch Success";
+    readonly OUTDIAL_ANI_EP_FETCH_FAILED: "Outdial ANI Entries Fetch Failed";
 };
 /**
  * Represents the possible metric event names used within the metrics system.

package/dist/types/services/config/constants.d.ts

@@ -222,4 +222,16 @@ export declare const endPointMap: {
      * @ignore
      */
     addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) => string;
+    /**
+     * Gets the endpoint for outdial ANI entries with custom query parameters.
+     * @param orgId - Organization ID.
+     * @param outdialANI - Outdial ANI ID.
+     * @param queryParams - Query parameters string.
+     * @returns The endpoint URL string.
+     * @public
+     * @example
+     * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');
+     * @ignore
+     */
+    outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) => string;
 };

package/dist/types/services/config/index.d.ts

@@ -2,7 +2,7 @@
  * @packageDocumentation
  * @module AgentConfigService
  */
-import { DesktopProfileResponse, ListAuxCodesResponse, AgentResponse, OrgInfo, OrgSettings, TenantData, URLMapping, TeamList, DialPlanEntity, Profile, ListTeamsResponse, AuxCode, MultimediaProfileResponse, SiteInfo } from './types';
+import { DesktopProfileResponse, ListAuxCodesResponse, AgentResponse, TenantData, OrgInfo, OrgSettings, URLMapping, TeamList, DialPlanEntity, Profile, ListTeamsResponse, AuxCode, MultimediaProfileResponse, SiteInfo, OutdialAniEntriesResponse, OutdialAniParams } from './types';
 /**
  * The AgentConfigService class provides methods to fetch agent configuration data.
  * @private
@@ -155,4 +155,14 @@ export default class AgentConfigService {
      * @private
      */
     getDialPlanData(orgId: string): Promise<DialPlanEntity[]>;
+    /**
+     * Fetches outdial ANI (Automatic Number Identification) entries for the given orgId and outdial ANI ID.
+     * @ignore
+     * @param {string} orgId - organization ID for which the outdial ANI entries are to be fetched.
+     * @param {OutdialAniParams} params - parameters object containing outdialANI and optional pagination/filtering options
+     * @returns {Promise<OutdialAniEntriesResponse>} - A promise that resolves to the outdial ANI entries response.
+     * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.
+     * @private
+     */
+    getOutdialAniEntries(orgId: string, params: OutdialAniParams): Promise<OutdialAniEntriesResponse>;
 }

package/dist/types/services/config/types.d.ts

@@ -1091,3 +1091,44 @@ export type CallDistributionGroup = {
     /** Distribution time duration in seconds */
     duration: number;
 };
+/**
+ * Represents a single outdial ANI (Automatic Number Identification) entry
+ * @public
+ */
+export type OutdialAniEntry = {
+    /** Unique identifier for the ANI entry */
+    id: string;
+    /** Display name for the ANI entry */
+    name: string;
+    /** Phone number associated with this ANI entry */
+    number: string;
+    /** Related links for this ANI entry */
+    links: string[];
+    /** Timestamp when this entry was created (Unix timestamp in milliseconds) */
+    createdTime: number;
+    /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */
+    lastUpdatedTime: number;
+};
+/**
+ * Response structure for outdial ANI entries API call
+ * @public
+ */
+export type OutdialAniEntriesResponse = OutdialAniEntry[];
+/**
+ * Parameters for fetching outdial ANI entries
+ * @public
+ */
+export type OutdialAniParams = {
+    /** Outdial ANI ID from agent profile */
+    outdialANI: string;
+    /** Page number for pagination (optional) */
+    page?: number;
+    /** Number of entries per page (optional) */
+    pageSize?: number;
+    /** Search string to filter entries (optional) */
+    search?: string;
+    /** Filter expression for advanced filtering (optional) */
+    filter?: string;
+    /** Comma-separated list of attributes to include in response (optional) */
+    attributes?: string;
+};