@webex/contact-center 3.9.0-next.14 → 3.9.0-next.16

package/dist/cc.js

@@ -9,14 +9,14 @@ var _events = _interopRequireDefault(require("events"));
 var _uuid = require("uuid");
 var _types = require("./types");
 var _constants = require("./constants");
-var _constants2 = require("./services/constants");
+var _constants2 = require("./services/config/constants");
+var _constants3 = require("./services/constants");
 var _services = _interopRequireDefault(require("./services"));
 var _WebexRequest = _interopRequireDefault(require("./services/core/WebexRequest"));
 var _loggerProxy = _interopRequireDefault(require("./logger-proxy"));
 var _types2 = require("./services/agent/types");
 var _Utils = require("./services/core/Utils");
 var _types3 = require("./services/config/types");
-var _constants3 = require("./services/config/constants");
 var _TaskManager = _interopRequireDefault(require("./services/task/TaskManager"));
 var _WebCallingService = _interopRequireDefault(require("./services/WebCallingService"));
 var _types4 = require("./services/task/types");
@@ -678,7 +678,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
           deviceType: data.loginOption,
           isExtension: data.loginOption === _types.LoginOption.EXTENSION,
           deviceId: this.getDeviceId(data.loginOption, data.dialNumber),
-          roles: [_constants2.AGENT],
+          roles: [_constants3.AGENT],
           teamName: _constants.EMPTY_STRING,
           siteId: _constants.EMPTY_STRING,
           usesOtherDN: false,
@@ -801,7 +801,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
     if (loginOption === _types.LoginOption.EXTENSION || loginOption === _types.LoginOption.AGENT_DN) {
       return dialNumber;
     }
-    return _constants2.WEB_RTC_PREFIX + this.agentConfig.agentId;
+    return _constants3.WEB_RTC_PREFIX + this.agentConfig.agentId;
   }
 
   /**
@@ -1088,9 +1088,9 @@ class ContactCenter extends _webexCore.WebexPlugin {
           module: _constants.CC_FILE,
           method: _constants.METHODS.SILENT_RELOGIN
         });
-        auxCodeId = _constants3.AGENT_STATE_AVAILABLE_ID;
+        auxCodeId = _constants2.AGENT_STATE_AVAILABLE_ID;
         const stateChangeData = {
-          state: _constants3.AGENT_STATE_AVAILABLE,
+          state: _constants2.AGENT_STATE_AVAILABLE,
           auxCodeId,
           lastStateChangeReason,
           agentId
@@ -1172,6 +1172,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
    * Makes an outbound call to a specified phone number.
    *
    * @param {string} destination - The phone number to dial (e.g., '+1234567890').
+   * @param {string} origin - The contact center number that will be used while making a call to the customer.
    * Should include country code and be in E.164 format.
    * @returns {Promise<TaskResponse>} Resolves with the task response containing:
    *   - interactionId: Unique identifier for the outbound call
@@ -1207,7 +1208,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
    *
    *   // Start the outbound call
    *   const destination = '+1234567890';
-   *   const task = await cc.startOutdial(destination);
+   *   const task = await cc.startOutdial(destination, origin);
    *
    *   // Listen for all relevant task events
    *   task.on('task:ringing', () => {
@@ -1275,7 +1276,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
    * }
    * ```
    */
-  async startOutdial(destination) {
+  async startOutdial(destination, origin) {
     _loggerProxy.default.info('Starting outbound dial', {
       module: _constants.CC_FILE,
       method: _constants.METHODS.START_OUTDIAL
@@ -1286,6 +1287,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
       // Construct the outdial payload.
       const outDialPayload = {
         destination,
+        origin,
         entryPointId: this.agentConfig.outDialEp,
         direction: _constants.OUTDIAL_DIRECTION,
         attributes: _constants.ATTRIBUTES,
@@ -1298,6 +1300,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
       this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(result),
         destination,
+        origin,
         mediaType: _constants.OUTDIAL_MEDIA_TYPE
       }, ['behavioral', 'business', 'operational']);
       _loggerProxy.default.log(`Outbound dial completed successfully`, {
@@ -1312,6 +1315,7 @@ class ContactCenter extends _webexCore.WebexPlugin {
       this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED, {
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(failure),
         destination,
+        origin,
         mediaType: _constants.OUTDIAL_MEDIA_TYPE
       }, ['behavioral', 'business', 'operational']);
       const {
@@ -1321,6 +1325,108 @@ class ContactCenter extends _webexCore.WebexPlugin {
     }
   }
 
+  /**
+   * Fetches outdial ANI (Automatic Number Identification) entries for an outdial ANI ID.
+   *
+   * This method retrieves the list of phone numbers that can be used as caller ID when making
+   * outbound calls. The ANI data is associated with an outdial ANI ID and can be filtered
+   * and paginated as needed.
+   *
+   * @param {string} outdialANI - The outdial ANI ID to fetch ANI data for
+   * @param {number} [page] - Optional page number for pagination (0-based)
+   * @param {number} [pageSize] - Optional number of items per page
+   * @param {string} [search] - Optional search term to filter results by name or number
+   * @param {string} [filter] - Optional filter string
+   * @param {string} [attributes] - Optional attributes to include in response
+   * @returns {Promise<OutdialAniEntriesResponse>} Promise resolving to outdial ANI response containing:
+   *   - data: Array of ANI entries with number and name
+   *   - meta: Pagination metadata
+   * @throws {Error} If the operation fails or agent is not registered
+   * @public
+   * @example
+   * ```typescript
+   * const cc = webex.cc;
+   * await cc.register();
+   *
+   * // Get agent profile to obtain outdial ANI ID
+   * const agentProfile = cc.agentConfig;
+   * const outdialANI = agentProfile.outdialANIId;
+   *
+   * // Basic usage - get all ANI data for an outdial ANI ID
+   * const aniData = await cc.getOutdialAniEntries({ outdialANI });
+   *
+   * // With pagination and search
+   * const paginatedAni = await cc.getOutdialAniEntries({
+   *   outdialANI,
+   *   page: 0,
+   *   pageSize: 50,
+   *   search: '555' // search for numbers containing '555'
+   * });
+   *
+   * // Process the results
+   * paginatedAni.forEach(ani => {
+   *   console.log(`ANI: ${ani.number} - ${ani.name}`);
+   * });
+   * ```
+   */
+  async getOutdialAniEntries(params) {
+    const {
+      outdialANI,
+      page,
+      pageSize,
+      search,
+      filter,
+      attributes
+    } = params;
+    _loggerProxy.default.info('Fetching outdial ANI entries', {
+      module: _constants.CC_FILE,
+      method: _constants.METHODS.GET_OUTDIAL_ANI_ENTRIES
+    });
+    const orgId = this.$webex.credentials.getOrgId();
+    if (!orgId) {
+      _loggerProxy.default.error('Org ID not found.', {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.GET_OUTDIAL_ANI_ENTRIES
+      });
+      throw new Error('Org ID not found.');
+    }
+    try {
+      const result = await this.services.config.getOutdialAniEntries(orgId, {
+        outdialANI,
+        page,
+        pageSize,
+        search,
+        filter,
+        attributes
+      });
+      this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS, {
+        outdialANI,
+        resultCount: result?.length || 0
+      }, ['behavioral', 'business', 'operational']);
+      _loggerProxy.default.log(`Successfully retrieved outdial ANI entries for ANI ID ${outdialANI}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.GET_OUTDIAL_ANI_ENTRIES
+      });
+      return result;
+    } catch (error) {
+      const failure = error.details;
+      this.metricsManager.trackEvent(_constants4.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED, {
+        ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(failure),
+        outdialANI,
+        error
+      }, ['behavioral', 'business', 'operational']);
+      _loggerProxy.default.error(`Failed to fetch outdial ANI entries for ANI ID ${outdialANI} due to: ${error}`, {
+        module: _constants.CC_FILE,
+        method: _constants.METHODS.GET_OUTDIAL_ANI_ENTRIES,
+        trackingId: failure.trackingId
+      });
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants.METHODS.GET_OUTDIAL_ANI_ENTRIES, _constants.CC_FILE);
+      throw detailedError;
+    }
+  }
+
   /**
    * Uploads logs to help troubleshoot SDK issues.
    *