@webex/contact-center 3.9.0-next.10 → 3.9.0-next.12

package/dist/metrics/constants.js

@@ -55,6 +55,13 @@ exports.METRIC_EVENT_NAMES = void 0;
  * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.
  * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.
  *
+ * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.
+ * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.
+ * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.
+ * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.
+ * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.
+ * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.
+ *
  * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.
  * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.
  *
@@ -110,6 +117,13 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',
   TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',
   TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',
+  // Conference Tasks
+  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',
+  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',
+  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',
+  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',
+  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',
+  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',
   TASK_OUTDIAL_FAILED: 'Task Outdial Failed',
   UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n *\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EAExDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE;AACtB,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA"}
+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n *\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EAExD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE;AACtB,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA"}

package/dist/services/config/types.js

@@ -48,6 +48,28 @@ const CC_TASK_EVENTS = exports.CC_TASK_EVENTS = {
   AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',
   /** Event emitted when consultation conference ends */
   AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',
+  /** Event emitted when consultation conference is in progress */
+  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',
+  /** Event emitted when consultation conference starts */
+  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',
+  /** Event emitted when consultation conference fails */
+  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',
+  /** Event emitted when participant joins conference */
+  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',
+  /** Event emitted when participant leaves conference */
+  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',
+  /** Event emitted when participant leaving conference fails */
+  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',
+  /** Event emitted when consultation conference end fails */
+  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',
+  /** Event emitted when conference is successfully transferred */
+  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',
+  /** Event emitted when conference transfer fails */
+  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',
+  /** Event emitted when consulted participant is moving/being transferred */
+  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',
+  /** Event emitted for post-call activity by participant */
+  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',
   /** Event emitted when contact is blind transferred */
   AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',
   /** Event emitted when blind transfer fails */

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n 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+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","CONSULTED_PARTICIPANT_MOVING","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted when consulted participant is moving/being transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: 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package/dist/services/core/Utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestinationAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = void 0;
+exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestinationAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.buildConsultConferenceParamData = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
@@ -241,5 +241,46 @@ const deriveConsultTransferDestinationType = taskData => {
   }
   return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
+
+/**
+ * Builds consult conference parameter data using EXACT Agent Desktop logic.
+ * This matches the Agent Desktop's consultConference implementation exactly.
+ *
+ * @param dataPassed - Original consultation data from Agent Desktop format
+ * @param interactionIdPassed - The interaction ID for the task
+ * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format
+ * @public
+ */
 exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;
+const buildConsultConferenceParamData = (dataPassed, interactionIdPassed) => {
+  const data = {
+    // Include agentId if present in input data
+    ...('agentId' in dataPassed && {
+      agentId: dataPassed.agentId
+    }),
+    // Handle destAgentId from consultation data
+    to: dataPassed.destAgentId,
+    destinationType: ''
+  };
+
+  // Agent Desktop destination type logic
+  if ('destinationType' in dataPassed) {
+    if (dataPassed.destinationType === 'DN') {
+      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+    } else if (dataPassed.destinationType === 'EP_DN') {
+      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    } else {
+      // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+      // Convert "Agent" to lowercase for consistency
+      data.destinationType = dataPassed.destinationType.toLowerCase();
+    }
+  } else {
+    data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+  }
+  return {
+    interactionId: interactionIdPassed,
+    data
+  };
+};
+exports.buildConsultConferenceParamData = buildConsultConferenceParamData;
 //# sourceMappingURL=Utils.js.map

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_WebexRequest","_types2","obj","__esModule","default","_getRequireWildcardCache","e","WeakMap","r","t","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","getCommonErrorDetails","errObj","trackingId","headers","trackingid","TrackingID","msg","body","isEntryPointOrEpdn","destAgentType","getAgentActionTypeFromTask","taskData","destinationType","isDialNumber","isEntryPointVariant","isValidDialNumber","input","regexForDn","test","exports","getStationLoginErrorData","failure","loginOption","duplicateLocationMessage","LoginOption","EXTENSION","AGENT_DN","errorCodeMessageMap","DUPLICATE_LOCATION","message","fieldName","INVALID_DIAL_NUMBER","defaultMessage","defaultFieldName","reason","data","getErrorDetails","error","methodName","moduleName","errData","details","LoggerProxy","module","method","WebexRequest","getInstance","uploadLogs","correlationId","err","Error","generateTaskErrorObject","errorMsg","fallbackMessage","errorMessage","errorType","name","errorData","reasonCode","createErrDetailsObject","Details","isNonCustomerParticipant","participantType","getDestinationAgentId","participants","agentId","id","keys","forEach","participant","participantData","type","isWrapUp","deriveConsultTransferDestinationType","agentActionType","CONSULT_TRANSFER_DESTINATION_TYPE","ENTRYPOINT","DIALNUMBER","AGENT"],"sources":["Utils.ts"],"sourcesContent":["import * as Err from './Err';\nimport {LoginOption, WebexRequestPayload} from '../../types';\nimport {Failure, AugmentedError} from './GlobalTypes';\nimport LoggerProxy from '../../logger-proxy';\nimport WebexRequest from './WebexRequest';\nimport {\n  TaskData,\n  ConsultTransferPayLoad,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  Interaction,\n} from '../task/types';\n\n/**\n * Extracts common error details from a Webex request payload.\n *\n * @param errObj - The Webex request payload object.\n * @returns An object containing the tracking ID and message body.\n * @private\n * @ignore\n */\nconst getCommonErrorDetails = (errObj: WebexRequestPayload) => {\n  return {\n    trackingId: errObj?.headers?.trackingid || errObj?.headers?.TrackingID,\n    msg: errObj?.body,\n  };\n};\n\n/**\n * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).\n */\nconst isEntryPointOrEpdn = (destAgentType?: string): boolean => {\n  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';\n};\n\n/**\n * Determines if the task involves dialing a number based on the destination type.\n * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.\n */\nconst getAgentActionTypeFromTask = (taskData?: TaskData): 'DIAL_NUMBER' | '' => {\n  const destAgentType = taskData?.destinationType;\n\n  // Check if destination requires dialing: direct dial number or entry point variants\n  const isDialNumber = destAgentType === 'DN';\n  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);\n\n  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'\n  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Derives the consult transfer destination type based on the provided task data.\n *\n * Logic parity with desktop behavior:\n * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):\n *   - ENTRYPOINT/EPDN map to ENTRYPOINT\n *   - DN maps to DIALNUMBER\n * - Otherwise defaults to AGENT\n *\n * @param taskData - The task data used to infer the agent action and destination type\n * @returns The normalized destination type to be used for consult transfer\n */\n/**\n * Checks if a participant type represents a non-customer participant.\n * Non-customer participants include agents, dial numbers, entry point dial numbers,\n * and entry points.\n */\nconst isNonCustomerParticipant = (participantType: string): boolean => {\n  return (\n    participantType === 'Agent' ||\n    participantType === 'DN' ||\n    participantType === 'EpDn' ||\n    participantType === 'entryPoint'\n  );\n};\n\n/**\n * Gets the destination agent ID from participants data by finding the first\n * non-customer participant that is not the current agent and is not in wrap-up state.\n *\n * @param participants - The participants data from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The destination agent ID, or empty string if none found\n */\nexport const getDestinationAgentId = (\n  participants: Interaction['participants'],\n  agentId: string\n): string => {\n  let id = '';\n\n  if (participants) {\n    Object.keys(participants).forEach((participant) => {\n      const participantData = participants[participant];\n      if (\n        isNonCustomerParticipant(participantData.type) &&\n        participantData.id !== agentId &&\n        !participantData.isWrapUp\n      ) {\n        id = participantData.id;\n      }\n    });\n  }\n\n  return id;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? 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'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Derives the consult transfer destination type based on the provided task data.\n *\n * Logic parity with desktop behavior:\n * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):\n *   - ENTRYPOINT/EPDN map to ENTRYPOINT\n *   - DN maps to DIALNUMBER\n * - Otherwise defaults to AGENT\n *\n * @param taskData - The task data used to infer the agent action and destination type\n * @returns The normalized destination type to be used for consult transfer\n */\n/**\n * Checks if a participant type represents a non-customer participant.\n * Non-customer participants include agents, dial numbers, entry point dial numbers,\n * and entry points.\n */\nconst isNonCustomerParticipant = (participantType: string): boolean => {\n  return (\n    participantType === 'Agent' ||\n    participantType === 'DN' ||\n    participantType === 'EpDn' ||\n    participantType === 'entryPoint'\n  );\n};\n\n/**\n * Gets the destination agent ID from participants data by finding the first\n * non-customer participant that is not the current agent and is not in wrap-up state.\n *\n * @param participants - The participants data from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The destination agent ID, or empty string if none found\n */\nexport const getDestinationAgentId = (\n  participants: Interaction['participants'],\n  agentId: string\n): string => {\n  let id = '';\n\n  if (participants) {\n    Object.keys(participants).forEach((participant) => {\n      const participantData = participants[participant];\n      if (\n        isNonCustomerParticipant(participantData.type) &&\n        participantData.id !== agentId &&\n        !participantData.isWrapUp\n      ) {\n        id = participantData.id;\n      }\n    });\n  }\n\n  return id;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT\n      : CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\n/**\n * Builds consult conference parameter data using EXACT Agent Desktop logic.\n * This matches the Agent Desktop's consultConference implementation exactly.\n *\n * @param dataPassed - Original consultation data from Agent Desktop format\n * @param interactionIdPassed - The interaction ID for the task\n * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format\n * @public\n */\nexport const buildConsultConferenceParamData = (\n  dataPassed: consultConferencePayloadData,\n  interactionIdPassed: string\n): {interactionId: string; data: ConsultConferenceData} => {\n  const data: ConsultConferenceData = {\n    // Include agentId if present in input data\n    ...('agentId' in dataPassed && {agentId: dataPassed.agentId}),\n    // Handle destAgentId from consultation data\n    to: dataPassed.destAgentId,\n    destinationType: '',\n  };\n\n  // Agent Desktop destination type logic\n  if ('destinationType' in dataPassed) {\n    if (dataPassed.destinationType === 'DN') {\n      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n    } else if (dataPassed.destinationType === 'EP_DN') {\n      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    } else {\n      // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n      // Convert \"Agent\" to lowercase for consistency\n      data.destinationType = dataPassed.destinationType.toLowerCase();\n    }\n  } else {\n    data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n  }\n\n  return {\n    interactionId: interactionIdPassed,\n    data,\n  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package/dist/services/task/TaskManager.js

@@ -42,6 +42,18 @@ class TaskManager extends _events.default {
   setWrapupData(wrapupData) {
     this.wrapupData = wrapupData;
   }
+  setAgentId(agentId) {
+    this.agentId = agentId;
+  }
+
+  /**
+   * Gets the current agent ID
+   * @returns {string} The agent ID set for this task manager instance
+   * @public
+   */
+  getAgentId() {
+    return this.agentId;
+  }
   handleIncomingWebCall = call => {
     const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
     if (currentTask) {
@@ -95,7 +107,7 @@ class TaskManager extends _events.default {
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
                 wrapUpRequired: payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp || false
-              }, this.wrapupData);
+              }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
               if (payload.data.interaction.state === 'new') {
@@ -120,7 +132,7 @@ class TaskManager extends _events.default {
             task = new _.default(this.contact, this.webCallingService, {
               ...payload.data,
               isConsulted: false
-            }, this.wrapupData); // Ensure isConsulted prop exists
+            }, this.wrapupData, this.agentId);
             this.taskCollection[payload.data.interactionId] = task;
             if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
             ) {
@@ -286,6 +298,65 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);
             break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCING:
+            // Conference is being established - update task state and emit establishing event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCED:
+            // Conference started successfully - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:
+            // Conference failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
+            // Participant joined conference - update task state with participant information and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:
+            // Conference exit failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:
+            // Conference end failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:
+            // Conference was transferred - update task state and emit transfer success event
+            // Note: Backend should provide hasLeft and wrapUpRequired status
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:
+            // Conference transfer failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:
+            // Participant is being moved/transferred - update task state with movement info
+            task = this.updateTaskData(task, payload.data);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
+            // Post-call activity for participant - update task state with activity details
+            task = this.updateTaskData(task, payload.data);
+            break;
           default:
             break;
         }