@webex/contact-center 3.9.0-next.10 → 3.9.0-next.11

package/src/metrics/constants.ts

@@ -51,6 +51,13 @@ type Enum<T extends Record<string, unknown>> = T[keyof T];
  * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.
  * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.
  *
+ * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.
+ * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.
+ * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.
+ * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.
+ * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.
+ * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.
+ *
  * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.
  * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.
  *
@@ -109,6 +116,14 @@ export const METRIC_EVENT_NAMES = {
   TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',
   TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',
 
+  // Conference Tasks
+  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',
+  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',
+  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',
+  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',
+  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',
+  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
+
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',
   TASK_OUTDIAL_FAILED: 'Task Outdial Failed',
 

package/src/services/config/types.ts

@@ -45,6 +45,28 @@ export const CC_TASK_EVENTS = {
   AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',
   /** Event emitted when consultation conference ends */
   AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',
+  /** Event emitted when consultation conference is in progress */
+  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',
+  /** Event emitted when consultation conference starts */
+  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',
+  /** Event emitted when consultation conference fails */
+  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',
+  /** Event emitted when participant joins conference */
+  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',
+  /** Event emitted when participant leaves conference */
+  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',
+  /** Event emitted when participant leaving conference fails */
+  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',
+  /** Event emitted when consultation conference end fails */
+  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',
+  /** Event emitted when conference is successfully transferred */
+  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',
+  /** Event emitted when conference transfer fails */
+  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',
+  /** Event emitted when consulted participant is moving/being transferred */
+  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',
+  /** Event emitted for post-call activity by participant */
+  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',
   /** Event emitted when contact is blind transferred */
   AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',
   /** Event emitted when blind transfer fails */

package/src/services/core/Utils.ts

@@ -6,6 +6,8 @@ import WebexRequest from './WebexRequest';
 import {
   TaskData,
   ConsultTransferPayLoad,
+  ConsultConferenceData,
+  consultConferencePayloadData,
   CONSULT_TRANSFER_DESTINATION_TYPE,
   Interaction,
 } from '../task/types';
@@ -284,3 +286,45 @@ export const deriveConsultTransferDestinationType = (
 
   return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
+
+/**
+ * Builds consult conference parameter data using EXACT Agent Desktop logic.
+ * This matches the Agent Desktop's consultConference implementation exactly.
+ *
+ * @param dataPassed - Original consultation data from Agent Desktop format
+ * @param interactionIdPassed - The interaction ID for the task
+ * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format
+ * @public
+ */
+export const buildConsultConferenceParamData = (
+  dataPassed: consultConferencePayloadData,
+  interactionIdPassed: string
+): {interactionId: string; data: ConsultConferenceData} => {
+  const data: ConsultConferenceData = {
+    // Include agentId if present in input data
+    ...('agentId' in dataPassed && {agentId: dataPassed.agentId}),
+    // Handle destAgentId from consultation data
+    to: dataPassed.destAgentId,
+    destinationType: '',
+  };
+
+  // Agent Desktop destination type logic
+  if ('destinationType' in dataPassed) {
+    if (dataPassed.destinationType === 'DN') {
+      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+    } else if (dataPassed.destinationType === 'EP_DN') {
+      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    } else {
+      // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+      // Convert "Agent" to lowercase for consistency
+      data.destinationType = dataPassed.destinationType.toLowerCase();
+    }
+  } else {
+    data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+  }
+
+  return {
+    interactionId: interactionIdPassed,
+    data,
+  };
+};

package/src/services/task/TaskManager.ts

@@ -28,6 +28,7 @@ export default class TaskManager extends EventEmitter {
   private metricsManager: MetricsManager;
   private static taskManager;
   private wrapupData: WrapupData;
+  private agentId: string;
   /**
    * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises
    * @param webCallingService - Webrtc Service Layer
@@ -52,6 +53,19 @@ export default class TaskManager extends EventEmitter {
     this.wrapupData = wrapupData;
   }
 
+  public setAgentId(agentId: string) {
+    this.agentId = agentId;
+  }
+
+  /**
+   * Gets the current agent ID
+   * @returns {string} The agent ID set for this task manager instance
+   * @public
+   */
+  public getAgentId(): string {
+    return this.agentId;
+  }
+
   private handleIncomingWebCall = (call: ICall) => {
     const currentTask = Object.values(this.taskCollection).find(
       (task) => task.data.interaction.mediaType === 'telephony'
@@ -117,7 +131,8 @@ export default class TaskManager extends EventEmitter {
                     payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp ||
                     false,
                 },
-                this.wrapupData
+                this.wrapupData,
+                this.agentId
               );
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
@@ -153,8 +168,9 @@ export default class TaskManager extends EventEmitter {
                 ...payload.data,
                 isConsulted: false,
               },
-              this.wrapupData
-            ); // Ensure isConsulted prop exists
+              this.wrapupData,
+              this.agentId
+            );
             this.taskCollection[payload.data.interactionId] = task;
             if (
               this.webCallingService.loginOption !== LoginOption.BROWSER ||
@@ -324,6 +340,65 @@ export default class TaskManager extends EventEmitter {
             task = this.updateTaskData(task, payload.data);
             task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);
             break;
+          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:
+            // Conference is being established - update task state and emit establishing event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);
+            break;
+          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:
+            // Conference started successfully - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+            break;
+          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:
+            // Conference failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);
+            break;
+          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            break;
+          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
+            // Participant joined conference - update task state with participant information and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
+            break;
+          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
+            break;
+          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:
+            // Conference exit failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);
+            break;
+          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:
+            // Conference end failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);
+            break;
+          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:
+            // Conference was transferred - update task state and emit transfer success event
+            // Note: Backend should provide hasLeft and wrapUpRequired status
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);
+            break;
+          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:
+            // Conference transfer failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
+            break;
+          case CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:
+            // Participant is being moved/transferred - update task state with movement info
+            task = this.updateTaskData(task, payload.data);
+            break;
+          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
+            // Post-call activity for participant - update task state with activity details
+            task = this.updateTaskData(task, payload.data);
+            break;
           default:
             break;
         }

package/src/services/task/constants.ts

@@ -17,6 +17,9 @@ export const PAUSE = '/record/pause';
 export const RESUME = '/record/resume';
 export const WRAPUP = '/wrapup';
 export const END = '/end';
+export const CONSULT_CONFERENCE = '/consult/conference';
+export const CONFERENCE_EXIT = '/conference/exit';
+export const CONFERENCE_TRANSFER = '/conference/transfer';
 export const TASK_MANAGER_FILE = 'taskManager';
 export const TASK_FILE = 'task';
 
@@ -36,6 +39,9 @@ export const METHODS = {
   END_CONSULT: 'endConsult',
   TRANSFER: 'transfer',
   CONSULT_TRANSFER: 'consultTransfer',
+  CONSULT_CONFERENCE: 'consultConference',
+  EXIT_CONFERENCE: 'exitConference',
+  TRANSFER_CONFERENCE: 'transferConference',
   UPDATE_TASK_DATA: 'updateTaskData',
   RECONCILE_DATA: 'reconcileData',
 

package/src/services/task/contact.ts

@@ -17,6 +17,9 @@ import {
   TRANSFER,
   UNHOLD,
   WRAPUP,
+  CONSULT_CONFERENCE,
+  CONFERENCE_EXIT,
+  CONFERENCE_TRANSFER,
 } from './constants';
 import * as Contact from './types';
 import {DESTINATION_TYPE} from './types';
@@ -425,5 +428,82 @@ export default function routingContact(aqm: AqmReqs) {
         errId: 'Service.aqm.task.cancelCtq',
       },
     })),
+
+    /*
+     * Start consult conference
+     */
+    consultConference: aqm.req(
+      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({
+        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,
+        data: p.data,
+        host: WCC_API_GATEWAY,
+        err,
+        notifSuccess: {
+          bind: {
+            type: TASK_MESSAGE_TYPE,
+            data: {
+              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],
+              interactionId: p.interactionId,
+            }, // any of the two events can be received for API success event
+          },
+          msg: {} as Contact.AgentContact,
+        },
+        notifFail: {
+          bind: {
+            type: TASK_MESSAGE_TYPE,
+            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},
+          },
+          errId: 'Service.aqm.task.consultConference',
+        },
+      })
+    ),
+
+    /*
+     * Exit conference
+     */
+    exitConference: aqm.req((p: {interactionId: string}) => ({
+      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,
+      data: {},
+      host: WCC_API_GATEWAY,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized
+        },
+        errId: 'Service.aqm.task.consultConference',
+      },
+    })),
+
+    /*
+     * Transfer conference
+     */
+    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({
+      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,
+      data: {},
+      host: WCC_API_GATEWAY,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED},
+        },
+        errId: 'Service.aqm.task.consultConference',
+      },
+    })),
   };
 }

package/src/services/task/index.ts

@@ -5,6 +5,7 @@ import {
   generateTaskErrorObject,
   deriveConsultTransferDestinationType,
   getDestinationAgentId,
+  buildConsultConferenceParamData,
 } from '../core/Utils';
 import {Failure} from '../core/GlobalTypes';
 import {LoginOption} from '../../types';
@@ -138,6 +139,7 @@ export default class Task extends EventEmitter implements ITask {
   public webCallMap: Record<TaskId, CallId>;
   private wrapupData: WrapupData;
   public autoWrapup?: AutoWrapup;
+  private agentId: string;
 
   /**
    * Creates a new Task instance which provides the following features:
@@ -150,7 +152,8 @@ export default class Task extends EventEmitter implements ITask {
     contact: ReturnType<typeof routingContact>,
     webCallingService: WebCallingService,
     data: TaskData,
-    wrapupData: WrapupData
+    wrapupData: WrapupData,
+    agentId: string
   ) {
     super();
     this.contact = contact;
@@ -161,6 +164,7 @@ export default class Task extends EventEmitter implements ITask {
     this.metricsManager = MetricsManager.getInstance();
     this.registerWebCallListeners();
     this.setupAutoWrapupTimer();
+    this.agentId = agentId;
   }
 
   /**
@@ -1488,4 +1492,284 @@ export default class Task extends EventEmitter implements ITask {
       throw err;
     }
   }
+
+  /**
+   * Starts a consultation conference by merging the consultation call with the main call
+   *
+   * Creates a three-way conference between the agent, customer, and consulted party
+   * Extracts required consultation data from the current task data
+   * On success, emits a `task:conferenceStarted` event
+   *
+   * @returns Promise<TaskResponse> - Response from the consultation conference API
+   * @throws Error if the operation fails or if consultation data is invalid
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.consultConference();
+   *   console.log('Conference started successfully');
+   * } catch (error) {
+   *   console.error('Failed to start conference:', error);
+   * }
+   * ```
+   */
+  public async consultConference(): Promise<TaskResponse> {
+    // Extract consultation conference data from task data (used in both try and catch)
+    const consultationData = {
+      agentId: this.agentId,
+      destAgentId: this.data.destAgentId,
+      destinationType: this.data.destinationType || 'agent',
+    };
+
+    try {
+      LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      const paramsDataForConferenceV2 = buildConsultConferenceParamData(
+        consultationData,
+        this.data.interactionId
+      );
+
+      const response = await this.contact.consultConference({
+        interactionId: paramsDataForConferenceV2.interactionId,
+        data: paramsDataForConferenceV2.data,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          destination: paramsDataForConferenceV2.data.to,
+          destinationType: paramsDataForConferenceV2.data.destinationType,
+          agentId: paramsDataForConferenceV2.data.agentId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Consult conference started successfully`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.CONSULT_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      // Build conference data for error tracking using extracted data
+      const failedParamsData = buildConsultConferenceParamData(
+        consultationData,
+        this.data.interactionId
+      );
+
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,
+        {
+          taskId: this.data.interactionId,
+          destination: failedParamsData.data.to,
+          destinationType: failedParamsData.data.destinationType,
+          agentId: failedParamsData.data.agentId,
+          error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.error(`Failed to start consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
+    }
+  }
+
+  /**
+   * Exits the current conference by removing the agent from the conference call
+   *
+   * Exits the agent from the conference, leaving the customer and consulted party connected
+   * On success, emits a `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference exit API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.exitConference();
+   *   console.log('Successfully exited conference');
+   * } catch (error) {
+   *   console.error('Failed to exit conference:', error);
+   * }
+   * ```
+   */
+  public async exitConference(): Promise<TaskResponse> {
+    try {
+      LoggerProxy.info(`Exiting consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+
+      const response = await this.contact.exitConference({
+        interactionId: this.data.interactionId,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Consult conference exited successfully`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.EXIT_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED,
+        {
+          taskId: this.data.interactionId,
+          error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.error(`Failed to exit consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
+    }
+  }
+
+  // TODO: Uncomment this method in future PR for Multi-Party Conference support (>3 participants)
+  // Conference transfer will be supported when implementing enhanced multi-party conference functionality
+  /*
+  /**
+   * Transfers the current conference to another agent
+   *
+   * Moves the entire conference (including all participants) to a new agent,
+   * while the current agent exits and goes to wrapup
+   * On success, the current agent receives `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference transfer API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.transferConference();
+   *   console.log('Conference transferred successfully');
+   * } catch (error) {
+   *   console.error('Failed to transfer conference:', error);
+   * }
+   * ```
+   */
+  /* public async transferConference(): Promise<TaskResponse> {
+    try {
+      LoggerProxy.info(`Transferring conference`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+
+      const response = await this.contact.conferenceTransfer({
+        interactionId: this.data.interactionId,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Conference transferred successfully`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.TRANSFER_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,
+        {
+          taskId: this.data.interactionId,
+          error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.error(`Failed to transfer conference`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
+    }
+  } */
 }