@webex/contact-center 3.9.0-multi-llms.4 → 3.9.0-multi-llms.5

package/dist/metrics/behavioral-events.js

@@ -393,6 +393,19 @@ const eventTaxonomyMap = {
     agent: 'user',
     target: 'queue_fetch',
     verb: 'fail'
+  },
+  // Outdial ANI API Events
+  [_constants.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'outdial_ani_ep_fetch',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'outdial_ani_ep_fetch',
+    verb: 'fail'
   }
 };
 

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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+{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/webex.js

@@ -29,7 +29,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.9.0-multi-llms.4`
+  version: `3.9.0-multi-llms.5`
 });
 
 /**

package/package.json

@@ -45,13 +45,13 @@
   },
   "dependencies": {
     "@types/platform": "1.3.4",
-    "@webex/calling": "3.9.0-multi-llms.4",
-    "@webex/internal-plugin-mercury": "3.9.0-multi-llms.4",
-    "@webex/internal-plugin-metrics": "3.9.0-multi-llms.4",
-    "@webex/internal-plugin-support": "3.9.0-multi-llms.4",
-    "@webex/plugin-authorization": "3.9.0-multi-llms.4",
-    "@webex/plugin-logger": "3.9.0-multi-llms.4",
-    "@webex/webex-core": "3.9.0-multi-llms.4",
+    "@webex/calling": "3.9.0-multi-llms.5",
+    "@webex/internal-plugin-mercury": "3.9.0-multi-llms.5",
+    "@webex/internal-plugin-metrics": "3.9.0-multi-llms.5",
+    "@webex/internal-plugin-support": "3.9.0-multi-llms.5",
+    "@webex/plugin-authorization": "3.9.0-multi-llms.5",
+    "@webex/plugin-logger": "3.9.0-multi-llms.5",
+    "@webex/webex-core": "3.9.0-multi-llms.5",
     "jest-html-reporters": "3.0.11",
     "lodash": "^4.17.21"
   },
@@ -80,5 +80,5 @@
     "typedoc": "^0.25.0",
     "typescript": "4.9.5"
   },
-  "version": "3.9.0-multi-llms.4"
+  "version": "3.9.0-multi-llms.5"
 }

package/src/metrics/behavioral-events.ts

@@ -409,6 +409,20 @@ const eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {
     target: 'queue_fetch',
     verb: 'fail',
   },
+
+  // Outdial ANI API Events
+  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'outdial_ani_ep_fetch',
+    verb: 'complete',
+  },
+  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'outdial_ani_ep_fetch',
+    verb: 'fail',
+  },
 };
 
 /**

package/test/unit/spec/cc.ts

@@ -118,6 +118,7 @@ describe('webex.cc', () => {
       },
       config: {
         getAgentConfig: jest.fn(),
+        getOutdialAniEntries: jest.fn(),
       },
       webSocketManager: mockWebSocketManager,
       connectionService: {
@@ -161,7 +162,7 @@ describe('webex.cc', () => {
     };
 
     jest.spyOn(MetricsManager, 'getInstance').mockReturnValue(mockMetricsManager);
-    jest.spyOn(Services, 'getInstance').mockReturnValue(mockServicesInstance);
+    jest.spyOn(Services, 'getInstance').mockReturnValue(mockServicesInstance as any);
     jest.spyOn(TaskManager, 'getTaskManager').mockReturnValue(mockTaskManager);
     jest.spyOn(WebexRequest, 'getInstance').mockReturnValue(mockWebexRequest);
     // Instantiate ContactCenter to ensure it's fully initialized
@@ -1975,4 +1976,207 @@ describe('webex.cc', () => {
       });
     });
   });
+
+  describe('getOutdialAniEntries', () => {
+    const mockOutdialANI = 'ani-123-456';
+    const mockParams = {
+      outdialANI: mockOutdialANI,
+      page: 0,
+      pageSize: 10,
+      search: 'test',
+      filter: 'active=true',
+      attributes: 'id,name,number',
+    };
+
+    beforeEach(() => {
+      jest.clearAllMocks();
+      // Reset orgId mock to return valid value
+      webex.credentials.getOrgId.mockReturnValue('mockOrgId');
+    });
+
+    it('should successfully fetch outdial ANI entries and track success metrics', async () => {
+      const mockResult = [
+        {
+          id: '142fba3c-8502-4446-bf6e-584fd657553a',
+          name: 'Test Entry',
+          number: '+19403016307',
+        },
+        {
+          id: '6f53000b-e04a-4418-9de9-ba511d2367cb',
+          name: 'Another Entry',
+          number: '+19403016308',
+        },
+      ];
+
+      // Mock the service call to return successful result
+      webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
+
+      const result = await webex.cc.getOutdialAniEntries(mockParams);
+
+      // Verify the service was called with correct parameters
+      expect(webex.cc.services.config.getOutdialAniEntries).toHaveBeenCalledWith('mockOrgId', {
+        outdialANI: mockOutdialANI,
+        page: 0,
+        pageSize: 10,
+        search: 'test',
+        filter: 'active=true',
+        attributes: 'id,name,number',
+      });
+
+      // Verify the result is returned correctly
+      expect(result).toEqual(mockResult);
+
+      // Verify success metrics are tracked
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
+        {
+          outdialANI: mockOutdialANI,
+          resultCount: 2,
+        },
+        ['behavioral', 'business', 'operational']
+      );
+
+      // Verify success logging
+      expect(LoggerProxy.log).toHaveBeenCalledWith(
+        `Successfully retrieved outdial ANI entries for ANI ID ${mockOutdialANI}`,
+        {
+          module: CC_FILE,
+          method: 'getOutdialAniEntries',
+        }
+      );
+    });
+
+    it('should handle empty results and track success metrics with zero count', async () => {
+      const mockResult = [];
+
+      // Mock the service call to return empty result
+      webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
+
+      const result = await webex.cc.getOutdialAniEntries({outdialANI: mockOutdialANI});
+
+      // Verify the result is returned correctly
+      expect(result).toEqual(mockResult);
+
+      // Verify success metrics are tracked with zero count
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
+        {
+          outdialANI: mockOutdialANI,
+          resultCount: 0,
+        },
+        ['behavioral', 'business', 'operational']
+      );
+    });
+
+    it('should handle undefined results and track success metrics with zero count', async () => {
+      // Mock the service call to return undefined
+      webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(undefined);
+
+      const result = await webex.cc.getOutdialAniEntries({outdialANI: mockOutdialANI});
+
+      // Verify the result is returned correctly
+      expect(result).toBeUndefined();
+
+      // Verify success metrics are tracked with zero count
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
+        {
+          outdialANI: mockOutdialANI,
+          resultCount: 0,
+        },
+        ['behavioral', 'business', 'operational']
+      );
+    });
+
+    it('should handle service failure and track failure metrics', async () => {
+      const mockError = new Error('Service unavailable') as any;
+      mockError.details = {
+        trackingId: 'test-tracking-id',
+        orgId: 'mockOrgId',
+        error: 'Service error',
+      };
+
+      // Mock the service call to throw an error
+      webex.cc.services.config.getOutdialAniEntries.mockRejectedValue(mockError);
+
+      // Mock getErrorDetails to return a detailed error
+      const detailedError = new Error('Detailed service error');
+      getErrorDetailsSpy.mockReturnValue({error: detailedError});
+
+      await expect(webex.cc.getOutdialAniEntries(mockParams)).rejects.toThrow('Detailed service error');
+
+      // Verify failure metrics are tracked
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED,
+        {
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(mockError.details),
+          outdialANI: mockOutdialANI,
+          error: mockError,
+        },
+        ['behavioral', 'business', 'operational']
+      );
+
+      // Verify error logging
+      expect(LoggerProxy.error).toHaveBeenCalledWith(
+        `Failed to fetch outdial ANI entries for ANI ID ${mockOutdialANI} due to: ${mockError}`,
+        {
+          module: CC_FILE,
+          method: 'getOutdialAniEntries',
+          trackingId: 'test-tracking-id',
+        }
+      );
+
+      // Verify getErrorDetails was called
+      expect(getErrorDetailsSpy).toHaveBeenCalledWith(
+        mockError,
+        'getOutdialAniEntries',
+        CC_FILE
+      );
+    });
+
+    it('should throw error when orgId is not found', async () => {
+      // Mock getOrgId to return null
+      webex.credentials.getOrgId.mockReturnValue(null);
+
+      await expect(webex.cc.getOutdialAniEntries(mockParams)).rejects.toThrow('Org ID not found.');
+
+      // Verify error logging
+      expect(LoggerProxy.error).toHaveBeenCalledWith('Org ID not found.', {
+        module: CC_FILE,
+        method: 'getOutdialAniEntries',
+      });
+
+      // Verify service was not called
+      expect(webex.cc.services.config.getOutdialAniEntries).not.toHaveBeenCalled();
+
+      // Verify no metrics were tracked
+      expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
+    });
+
+    it('should handle minimal parameters correctly', async () => {
+      const minimalParams = {outdialANI: mockOutdialANI};
+      const mockResult = [{id: 'test', name: 'Test', number: '+1234567890'}];
+
+      webex.cc.services.config.getOutdialAniEntries.mockResolvedValue(mockResult);
+
+      const result = await webex.cc.getOutdialAniEntries(minimalParams);
+
+      // Verify the service was called with minimal parameters
+      expect(webex.cc.services.config.getOutdialAniEntries).toHaveBeenCalledWith('mockOrgId', {
+        outdialANI: mockOutdialANI,
+      });
+
+      expect(result).toEqual(mockResult);
+
+      // Verify success metrics are tracked
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS,
+        {
+          outdialANI: mockOutdialANI,
+          resultCount: 1,
+        },
+        ['behavioral', 'business', 'operational']
+      );
+    });
+  });
 });