@webex/contact-center 3.8.1 → 3.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (15) hide show
  1. package/dist/cc.js +1 -1
  2. package/dist/cc.js.map +1 -1
  3. package/dist/index.js +4 -1
  4. package/dist/index.js.map +1 -1
  5. package/dist/metrics/behavioral-events.js +12 -0
  6. package/dist/metrics/behavioral-events.js.map +1 -1
  7. package/dist/types/index.d.ts +5 -1
  8. package/dist/webex.js +1 -1
  9. package/package.json +10 -10
  10. package/src/cc.ts +1 -1
  11. package/src/index.ts +3 -1
  12. package/src/metrics/behavioral-events.ts +12 -0
  13. package/test/unit/spec/metrics/behavioral-events.ts +14 -0
  14. package/umd/contact-center.min.js +2 -2
  15. package/umd/contact-center.min.js.map +1 -1
package/dist/metrics/behavioral-events.js.map CHANGED
@@ -1 +1 @@
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- {"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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+ {"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * 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package/dist/types/index.d.ts CHANGED
@@ -1,5 +1,9 @@
1
1
  import ContactCenter from './cc';
2
- /** @module ContactCenterModule */
2
+ /**
3
+ * @module ContactCenterModule
4
+ * /
5
+
6
+ // Core exports
3
7
  /**
4
8
  * ContactCenter is the main plugin class for Webex Contact Center integration
5
9
  * @category Core
package/dist/webex.js CHANGED
@@ -29,7 +29,7 @@ if (!global.Buffer) {
29
29
  */
30
30
  const Webex = _webexCore.default.extend({
31
31
  webex: true,
32
- version: `0.0.0`
32
+ version: `3.9.0`
33
33
  });
34
34
 
35
35
  /**
package/package.json CHANGED
@@ -1,6 +1,5 @@
1
1
  {
2
2
  "name": "@webex/contact-center",
3
- "version": "3.8.1",
4
3
  "description": "This package provides a set of APIs to perform various operations for the Agent flow within Webex Contact Center",
5
4
  "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
6
5
  "contributors": [
@@ -46,13 +45,13 @@
46
45
  },
47
46
  "dependencies": {
48
47
  "@types/platform": "1.3.4",
49
- "@webex/calling": "0.0.0",
50
- "@webex/internal-plugin-mercury": "0.0.0",
51
- "@webex/internal-plugin-metrics": "0.0.0",
52
- "@webex/internal-plugin-support": "0.0.0",
53
- "@webex/plugin-authorization": "0.0.0",
54
- "@webex/plugin-logger": "0.0.0",
55
- "@webex/webex-core": "0.0.0",
48
+ "@webex/calling": "3.9.0",
49
+ "@webex/internal-plugin-mercury": "3.9.0",
50
+ "@webex/internal-plugin-metrics": "3.9.0",
51
+ "@webex/internal-plugin-support": "3.9.0",
52
+ "@webex/plugin-authorization": "3.9.0",
53
+ "@webex/plugin-logger": "3.9.0",
54
+ "@webex/webex-core": "3.9.0",
56
55
  "jest-html-reporters": "3.0.11",
57
56
  "lodash": "^4.17.21"
58
57
  },
@@ -65,7 +64,7 @@
65
64
  "@webex/eslint-config-legacy": "0.0.0",
66
65
  "@webex/jest-config-legacy": "0.0.0",
67
66
  "@webex/legacy-tools": "0.0.0",
68
- "@webex/test-helper-mock-webex": "0.0.0",
67
+ "@webex/test-helper-mock-webex": "3.9.0",
69
68
  "eslint": "^8.24.0",
70
69
  "eslint-config-airbnb-base": "15.0.0",
71
70
  "eslint-config-prettier": "8.3.0",
@@ -79,5 +78,6 @@
79
78
  "prettier": "2.5.1",
80
79
  "typedoc": "^0.25.0",
81
80
  "typescript": "4.9.5"
82
- }
81
+ },
82
+ "version": "3.9.0"
83
83
  }
package/src/cc.ts CHANGED
@@ -979,7 +979,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
979
979
  return;
980
980
  }
981
981
 
982
- LoggerProxy.log(`Received event: ${eventData.type}`, {
982
+ LoggerProxy.log(`Received event: ${eventData?.data?.type ?? eventData.type}`, {
983
983
  module: CC_FILE,
984
984
  method: METHODS.HANDLE_WEBSOCKET_MESSAGE,
985
985
  });
package/src/index.ts CHANGED
@@ -2,7 +2,9 @@ import {registerPlugin} from '@webex/webex-core';
2
2
  import config from './config';
3
3
  import ContactCenter from './cc';
4
4
 
5
- /** @module ContactCenterModule */
5
+ /**
6
+ * @module ContactCenterModule
7
+ * /
6
8
 
7
9
  // Core exports
8
10
  /**
package/src/metrics/behavioral-events.ts CHANGED
@@ -129,6 +129,18 @@ const eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {
129
129
  target: 'agent_rona',
130
130
  verb: 'set',
131
131
  },
132
+ [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {
133
+ product,
134
+ agent: 'service',
135
+ target: 'agent_contact_assign',
136
+ verb: 'fail',
137
+ },
138
+ [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {
139
+ product,
140
+ agent: 'service',
141
+ target: 'agent_invite',
142
+ verb: 'fail',
143
+ },
132
144
 
133
145
  // Added Task events
134
146
  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {
package/test/unit/spec/metrics/behavioral-events.ts CHANGED
@@ -12,6 +12,20 @@ describe('metrics/behavioral-events', () => {
12
12
  verb: 'set',
13
13
  });
14
14
 
15
+ expect(getEventTaxonomy(METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED)).toEqual({
16
+ product,
17
+ agent: 'service',
18
+ target: 'agent_contact_assign',
19
+ verb: 'fail',
20
+ });
21
+
22
+ expect(getEventTaxonomy(METRIC_EVENT_NAMES.AGENT_INVITE_FAILED)).toEqual({
23
+ product,
24
+ agent: 'service',
25
+ target: 'agent_invite',
26
+ verb: 'fail',
27
+ });
28
+
15
29
  expect(getEventTaxonomy(METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS)).toEqual({
16
30
  product,
17
31
  agent: 'user',