@webex/contact-center 3.8.1 → 3.9.0-multi-llms.1

package/test/unit/spec/services/task/TaskManager.ts

@@ -658,6 +658,13 @@ describe('TaskManager', () => {
   });
 
   it('should emit TASK_CONSULT_ACCEPTED event on AGENT_CONSULTING event', () => {
+    const initialConsultingPayload = {
+      data: {
+        ...initalPayload.data,
+        type: CC_EVENTS.AGENT_OFFER_CONSULT,
+      },
+    };
+
     const consultingPayload = {
       data: {
         ...initalPayload.data,
@@ -672,8 +679,8 @@ describe('TaskManager', () => {
     });
 
     const taskEmitSpy = jest.spyOn(taskManager.getTask(taskId), 'emit');
+    webSocketManagerMock.emit('message', JSON.stringify(initialConsultingPayload));
     webSocketManagerMock.emit('message', JSON.stringify(consultingPayload));
-    expect(taskManager.getTask(taskId).updateTaskData).toHaveBeenCalledWith(consultingPayload.data);
     expect(taskManager.getTask(taskId).data.isConsulted).toBe(true);
     expect(taskEmitSpy).toHaveBeenCalledWith(
       TASK_EVENTS.TASK_CONSULT_ACCEPTED,
@@ -1346,6 +1353,143 @@ describe('TaskManager', () => {
         expect(spy).toHaveBeenCalledWith(taskEvent, task);
       });
     });
+  });
+
+  describe('Conference event handling', () => {
+    let task;
+    
+    beforeEach(() => {
+      task = {
+        data: { interactionId: taskId },
+        emit: jest.fn(),
+        updateTaskData: jest.fn().mockImplementation((updatedData) => {
+          // Mock the updateTaskData method to actually update task.data
+          task.data = { ...task.data, ...updatedData };
+          return task;
+        }),
+      };
+      taskManager.taskCollection[taskId] = task;
+    });
+
+    it('should handle AGENT_CONSULT_CONFERENCED event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.AGENT_CONSULT_CONFERENCED,
+          interactionId: taskId,
+          isConferencing: true,
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.isConferencing).toBe(true);
+      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+    });
+
+    it('should handle AGENT_CONSULT_CONFERENCING event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.AGENT_CONSULT_CONFERENCING,
+          interactionId: taskId,
+          isConferencing: true,
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.isConferencing).toBe(true);
+      // No task event emission for conferencing - only for conferenced (completed)
+      expect(task.emit).not.toHaveBeenCalledWith(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+    });
+
+    it('should handle AGENT_CONSULT_CONFERENCE_FAILED event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED,
+          interactionId: taskId,
+          reason: 'Network error',
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.reason).toBe('Network error');
+      // No event emission expected for failure - handled by contact method promise rejection
+    });
+
+    it('should handle PARTICIPANT_JOINED_CONFERENCE event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE,
+          interactionId: taskId,
+          participantId: 'new-participant-123',
+          participantType: 'agent',
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.participantId).toBe('new-participant-123');
+      expect(task.data.participantType).toBe('agent');
+      // No specific task event emission for participant joined - just data update
+    });
+
+    it('should handle PARTICIPANT_LEFT_CONFERENCE event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE,
+          interactionId: taskId,
+          isConferencing: false,
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.isConferencing).toBe(false);
+      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
+    });
+
+    it('should handle PARTICIPANT_LEFT_CONFERENCE_FAILED event', () => {
+      const payload = {
+        data: {
+          type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED,
+          interactionId: taskId,
+          reason: 'Exit failed',
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      expect(task.data.reason).toBe('Exit failed');
+      // No event emission expected for failure - handled by contact method promise rejection
+    });
+
+    it('should only update task for matching interactionId', () => {
+      const otherTaskId = 'other-task-id';
+      const otherTask = {
+        data: { interactionId: otherTaskId },
+        emit: jest.fn(),
+      };
+      taskManager.taskCollection[otherTaskId] = otherTask;
+
+      const payload = {
+        data: {
+          type: CC_EVENTS.AGENT_CONSULT_CONFERENCED,
+          interactionId: taskId,
+          isConferencing: true,
+        },
+      };
+
+      webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+      // Only the matching task should be updated
+      expect(task.data.isConferencing).toBe(true);
+      expect(task.emit).toHaveBeenCalledWith(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+      
+      // Other task should not be affected
+      expect(otherTask.data.isConferencing).toBeUndefined();
+      expect(otherTask.emit).not.toHaveBeenCalled();
+    });
   });  
 });
 

package/test/unit/spec/services/task/contact.ts

@@ -197,7 +197,37 @@ describe("Routing contacts", () => {
     const req = contact.wrapup({
       interactionId: "interactionId",
       data: { wrapUpReason: "testWrapUpReason", auxCodeId: "auxCodeID1234", isAutoWrapup: "on" }
-    } as any);
+  } as any);
+  expect(req).toBeDefined();
+});
+
+  it("consultConference", () => {
+    fakeAqm.pendingRequests = {};
+    const consultData = {
+      agentId: "current-agent-id",
+      to: "destination-agent-id",
+      destinationType: "agent"
+    };
+    const req = contact.consultConference({
+      interactionId: "test-interaction-123",
+      data: consultData
+    });
+    expect(req).toBeDefined();
+  });
+
+  it("exitConference", () => {
+    fakeAqm.pendingRequests = {};
+    const req = contact.exitConference({
+      interactionId: "test-interaction-456"
+    });
+    expect(req).toBeDefined();
+  });
+
+  it("conferenceTransfer", () => {
+    fakeAqm.pendingRequests = {};
+    const req = contact.conferenceTransfer({
+      interactionId: "test-interaction-transfer-123"
+    });
     expect(req).toBeDefined();
   });
 });