@webex/contact-center 3.8.1-next.38 → 3.8.1-next.40

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Files changed (8) hide show
  1. package/dist/metrics/behavioral-events.js +12 -0
  2. package/dist/metrics/behavioral-events.js.map +1 -1
  3. package/dist/webex.js +1 -1
  4. package/package.json +2 -2
  5. package/src/metrics/behavioral-events.ts +12 -0
  6. package/test/unit/spec/metrics/behavioral-events.ts +14 -0
  7. package/umd/contact-center.min.js +2 -2
  8. package/umd/contact-center.min.js.map +1 -1
package/dist/metrics/behavioral-events.js CHANGED
@@ -122,6 +122,18 @@ const eventTaxonomyMap = {
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  target: 'agent_rona',
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  verb: 'set'
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  },
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+ [_constants.METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {
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+ product,
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+ agent: 'service',
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+ target: 'agent_contact_assign',
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+ verb: 'fail'
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+ },
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+ [_constants.METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {
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+ product,
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+ agent: 'service',
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+ target: 'agent_invite',
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+ verb: 'fail'
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+ },
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  // Added Task events
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  [_constants.METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {
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  product,
package/dist/metrics/behavioral-events.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n return 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+ {"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n MetricEventAgent,\n MetricEventProduct,\n MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n product: MetricEventProduct;\n agent: MetricEventAgent;\n target: string;\n verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_login',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n product,\n agent: 'user',\n target: 'station_logout',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n product,\n agent: 'user',\n target: 'station_relogin',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n product,\n agent: 'user',\n target: 'state_change',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n product,\n agent: 'user',\n target: 'buddy_agents_fetch',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n product,\n agent: 'user',\n target: 'websocket_register',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_RONA]: {\n product,\n agent: 'service',\n target: 'agent_rona',\n verb: 'set',\n },\n [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_contact_assign',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n product,\n agent: 'service',\n target: 'agent_invite',\n verb: 'fail',\n },\n\n // Added Task events\n [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n product,\n agent: 'user',\n target: 'task_decline',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n product,\n agent: 'user',\n target: 'task_wrapup',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n product,\n agent: 'user',\n target: 'task_hold',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume',\n verb: 'fail',\n },\n\n // Advanced Tasks handling\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_start',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n product,\n agent: 'user',\n target: 'task_consult_end',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n product,\n agent: 'user',\n target: 'task_transfer',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_resume_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n product,\n agent: 'user',\n target: 'task_pause_recording',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n product,\n agent: 'user',\n target: 'task_accept_consult',\n verb: 'fail',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n product,\n agent: 'user',\n target: 'task_outdial',\n verb: 'fail',\n },\n\n // upload logs\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n product,\n agent: 'user',\n target: 'upload_logs',\n verb: 'fail',\n },\n\n // update profile\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'complete',\n },\n [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n product,\n agent: 'user',\n target: 'agent_device_type_update',\n verb: 'fail',\n },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * 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package/dist/webex.js CHANGED
@@ -29,7 +29,7 @@ if (!global.Buffer) {
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  */
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  const Webex = _webexCore.default.extend({
31
31
  webex: true,
32
- version: `3.8.1-next.38`
32
+ version: `3.8.1-next.40`
33
33
  });
34
34
 
35
35
  /**
package/package.json CHANGED
@@ -48,7 +48,7 @@
48
48
  "@webex/calling": "3.8.1-next.26",
49
49
  "@webex/internal-plugin-mercury": "3.8.1-next.15",
50
50
  "@webex/internal-plugin-metrics": "3.8.1-next.15",
51
- "@webex/internal-plugin-support": "3.8.1-next.17",
51
+ "@webex/internal-plugin-support": "3.8.1-next.18",
52
52
  "@webex/plugin-authorization": "3.8.1-next.15",
53
53
  "@webex/plugin-logger": "3.8.1-next.15",
54
54
  "@webex/webex-core": "3.8.1-next.15",
@@ -79,5 +79,5 @@
79
79
  "typedoc": "^0.25.0",
80
80
  "typescript": "4.9.5"
81
81
  },
82
- "version": "3.8.1-next.38"
82
+ "version": "3.8.1-next.40"
83
83
  }
package/src/metrics/behavioral-events.ts CHANGED
@@ -129,6 +129,18 @@ const eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {
129
129
  target: 'agent_rona',
130
130
  verb: 'set',
131
131
  },
132
+ [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {
133
+ product,
134
+ agent: 'service',
135
+ target: 'agent_contact_assign',
136
+ verb: 'fail',
137
+ },
138
+ [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {
139
+ product,
140
+ agent: 'service',
141
+ target: 'agent_invite',
142
+ verb: 'fail',
143
+ },
132
144
 
133
145
  // Added Task events
134
146
  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {
package/test/unit/spec/metrics/behavioral-events.ts CHANGED
@@ -12,6 +12,20 @@ describe('metrics/behavioral-events', () => {
12
12
  verb: 'set',
13
13
  });
14
14
 
15
+ expect(getEventTaxonomy(METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED)).toEqual({
16
+ product,
17
+ agent: 'service',
18
+ target: 'agent_contact_assign',
19
+ verb: 'fail',
20
+ });
21
+
22
+ expect(getEventTaxonomy(METRIC_EVENT_NAMES.AGENT_INVITE_FAILED)).toEqual({
23
+ product,
24
+ agent: 'service',
25
+ target: 'agent_invite',
26
+ verb: 'fail',
27
+ });
28
+
15
29
  expect(getEventTaxonomy(METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS)).toEqual({
16
30
  product,
17
31
  agent: 'user',