@webex/contact-center 3.12.0-task-refactor.9 → 3.12.0-task-refactor.11

package/dist/services/config/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["DEFAULT_PAGE","exports","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_AI_FEATURE_FLAGS","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","aiFeature","queueList","queryParams","entryPointList","addressBookEntries","addressBookId","outdialAniEntries","outdialANI"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the endpoint for entry points list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  entryPointList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/entry-point?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n};\n"],"mappings":";;;;;;AAAA;AACO,MAAMA,YAAY,GAAAC,OAAA,CAAAD,YAAA,GAAG,CAAC;;AAE7B;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAME,iBAAiB,GAAAD,OAAA,CAAAC,iBAAA,GAAG,GAAG;;AAEpC;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,wBAAwB,GAAAF,OAAA,CAAAE,wBAAA,GAAG,GAAG;;AAE3C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,qBAAqB,GAAAH,OAAA,CAAAG,qBAAA,GAAG,WAAW;;AAEhD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAJ,OAAA,CAAAI,iCAAA,GAAG,qCAAqC;;AAEtF;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,0BAA0B,GAAAL,OAAA,CAAAK,0BAAA,GAAG,CACxC,IAAI,EACJ,cAAc,EACd,MAAM,EACN,aAAa,EACb,cAAc,EACd,QAAQ,CACT;;AAED;AACO,MAAMC,OAAO,GAAAN,OAAA,CAAAM,OAAA,GAAG;EACrB;EACAC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,gBAAgB;EACnCC,yBAAyB,EAAE,uBAAuB;EAClDC,4BAA4B,EAAE,0BAA0B;EACxDC,iBAAiB,EAAE,gBAAgB;EACnCC,aAAa,EAAE,aAAa;EAC5BC,qBAAqB,EAAE,mBAAmB;EAC1CC,iBAAiB,EAAE,gBAAgB;EACnCC,aAAa,EAAE,aAAa;EAC5BC,YAAY,EAAE,YAAY;EAC1BC,wBAAwB,EAAE,wBAAwB;EAClDC,eAAe,EAAE,eAAe;EAChCC,eAAe,EAAE,eAAe;EAChCC,kBAAkB,EAAE,iBAAiB;EACrCC,oBAAoB,EAAE,mBAAmB;EACzCC,UAAU,EAAE,WAAW;EAEvB;EACAC,mBAAmB,EAAE,mBAAmB;EACxCC,oBAAoB,EAAE,eAAe;EACrCC,eAAe,EAAE,eAAe;EAChCC,gBAAgB,EAAE,gBAAgB;EAClCC,oBAAoB,EAAE,mBAAmB;EACzCC,6BAA6B,EAAE,4BAA4B;EAC3DC,oBAAoB,EAAE,mBAAmB;EACzCC,wBAAwB,EAAE;AAC5B,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,WAAW,GAAA/B,OAAA,CAAA+B,WAAA,GAAG;EACzB;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,QAAQ,EAAEA,CAACC,KAAa,EAAEC,OAAe,KACvC,gBAAgBD,KAAK,uBAAuBC,OAAO,EAAE;EAEvD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,cAAc,EAAEA,CAACF,KAAa,EAAEG,gBAAwB,KACtD,gBAAgBH,KAAK,kBAAkBG,gBAAgB,EAAE;EAE3D;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,iBAAiB,EAAEA,CAACJ,KAAa,EAAEK,mBAA2B,KAC5D,gBAAgBL,KAAK,uBAAuBK,mBAAmB,EAAE;EAEnE;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,SAAS,EAAEA,CAACN,KAAa,EAAEO,IAAY,EAAEC,QAAgB,EAAEC,MAAgB,KACzE,gBAAgBT,KAAK,iBAAiBO,IAAI,aAAaC,QAAQ,GAC7DC,MAAM,IAAIA,MAAM,CAACC,MAAM,GAAG,CAAC,GAAG,kBAAkBD,MAAM,GAAG,GAAG,EAAE,EAC9D;EAEJ;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEE,YAAY,EAAEA,CACZX,KAAa,EACbO,IAAY,EACZC,QAAgB,EAChBC,MAAgB,EAChBG,UAAoB,KAEpB,gBAAgBZ,KAAK,2BAA2BO,IAAI,aAAaC,QAAQ,GACvEC,MAAM,IAAIA,MAAM,CAACC,MAAM,GAAG,CAAC,GAAG,kBAAkBD,MAAM,GAAG,GAAG,EAAE,eACjDG,UAAU,EAAE;EAE7B;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,OAAO,EAAGb,KAAa,IAAK,gBAAgBA,KAAK,EAAE;EAEnD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEc,WAAW,EAAGd,KAAa,IAAK,gBAAgBA,KAAK,yCAAyC;EAE9F;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEe,QAAQ,EAAEA,CAACf,KAAa,EAAEgB,MAAc,KAAK,gBAAgBhB,KAAK,SAASgB,MAAM,EAAE;EAEnF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,UAAU,EAAGjB,KAAa,IAAK,gBAAgBA,KAAK,yCAAyC;EAE7F;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEkB,UAAU,EAAGlB,KAAa,IAAK,gBAAgBA,KAAK,mCAAmC;EAEvF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEmB,QAAQ,EAAGnB,KAAa,IAAK,gBAAgBA,KAAK,2BAA2B;EAC7E;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEoB,SAAS,EAAGpB,KAAa,IAAK,gBAAgBA,KAAK,oCAAoC;EAEvF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEqB,SAAS,EAAEA,CAACrB,KAAa,EAAEsB,WAAmB,KAC5C,iBAAiBtB,KAAK,6BAA6BsB,WAAW,EAAE;EAClE;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,cAAc,EAAEA,CAACvB,KAAa,EAAEsB,WAAmB,KACjD,iBAAiBtB,KAAK,mBAAmBsB,WAAW,EAAE;EACxD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEE,kBAAkB,EAAEA,CAACxB,KAAa,EAAEyB,aAAqB,EAAEH,WAAmB,KAC5E,iBAAiBtB,KAAK,oBAAoByB,aAAa,UAAUH,WAAW,EAAE;EAEhF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEI,iBAAiB,EAAEA,CAAC1B,KAAa,EAAE2B,UAAkB,EAAEL,WAAmB,KACxE,gBAAgBtB,KAAK,mBAAmB2B,UAAU,SAChDL,WAAW,GAAG,IAAIA,WAAW,EAAE,GAAG,EAAE;AAE1C,CAAC","ignoreList":[]}
+{"version":3,"names":["DEFAULT_PAGE","exports","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_AI_FEATURE_FLAGS","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","aiFeature","queueList","queryParams","entryPointList","addressBookEntries","addressBookId","outdialAniEntries","outdialANI"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}&desktopProfileFilter=true`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n  /**\n   * Gets the endpoint for listing AI feature flags.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.aiFeatureFlags('org123');\n   * @ignore\n   */\n  aiFeature: (orgId: string) => `organization/${orgId}/v2/ai-feature?page=0&pageSize=100`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the endpoint for entry points list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  entryPointList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/entry-point?${queryParams}`,\n  /**\n   * Gets the endpoint for address book entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param addressBookId - Address book ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  addressBookEntries: (orgId: string, addressBookId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`,\n\n  /**\n   * Gets the endpoint for outdial ANI entries with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param outdialANI - Outdial ANI ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');\n   * @ignore\n   */\n  outdialAniEntries: (orgId: string, outdialANI: string, queryParams: string) =>\n    `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${\n      queryParams ? `?${queryParams}` : ''\n    }`,\n};\n"],"mappings":";;;;;;AAAA;AACO,MAAMA,YAAY,GAAAC,OAAA,CAAAD,YAAA,GAAG,CAAC;;AAE7B;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAME,iBAAiB,GAAAD,OAAA,CAAAC,iBAAA,GAAG,GAAG;;AAEpC;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,wBAAwB,GAAAF,OAAA,CAAAE,wBAAA,GAAG,GAAG;;AAE3C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,qBAAqB,GAAAH,OAAA,CAAAG,qBAAA,GAAG,WAAW;;AAEhD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAJ,OAAA,CAAAI,iCAAA,GAAG,qCAAqC;;AAEtF;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,0BAA0B,GAAAL,OAAA,CAAAK,0BAAA,GAAG,CACxC,IAAI,EACJ,cAAc,EACd,MAAM,EACN,aAAa,EACb,cAAc,EACd,QAAQ,CACT;;AAED;AACO,MAAMC,OAAO,GAAAN,OAAA,CAAAM,OAAA,GAAG;EACrB;EACAC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,gBAAgB;EACnCC,yBAAyB,EAAE,uBAAuB;EAClDC,4BAA4B,EAAE,0BAA0B;EACxDC,iBAAiB,EAAE,gBAAgB;EACnCC,aAAa,EAAE,aAAa;EAC5BC,qBAAqB,EAAE,mBAAmB;EAC1CC,iBAAiB,EAAE,gBAAgB;EACnCC,aAAa,EAAE,aAAa;EAC5BC,YAAY,EAAE,YAAY;EAC1BC,wBAAwB,EAAE,wBAAwB;EAClDC,eAAe,EAAE,eAAe;EAChCC,eAAe,EAAE,eAAe;EAChCC,kBAAkB,EAAE,iBAAiB;EACrCC,oBAAoB,EAAE,mBAAmB;EACzCC,UAAU,EAAE,WAAW;EAEvB;EACAC,mBAAmB,EAAE,mBAAmB;EACxCC,oBAAoB,EAAE,eAAe;EACrCC,eAAe,EAAE,eAAe;EAChCC,gBAAgB,EAAE,gBAAgB;EAClCC,oBAAoB,EAAE,mBAAmB;EACzCC,6BAA6B,EAAE,4BAA4B;EAC3DC,oBAAoB,EAAE,mBAAmB;EACzCC,wBAAwB,EAAE;AAC5B,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,WAAW,GAAA/B,OAAA,CAAA+B,WAAA,GAAG;EACzB;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,QAAQ,EAAEA,CAACC,KAAa,EAAEC,OAAe,KACvC,gBAAgBD,KAAK,uBAAuBC,OAAO,EAAE;EAEvD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,cAAc,EAAEA,CAACF,KAAa,EAAEG,gBAAwB,KACtD,gBAAgBH,KAAK,kBAAkBG,gBAAgB,EAAE;EAE3D;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,iBAAiB,EAAEA,CAACJ,KAAa,EAAEK,mBAA2B,KAC5D,gBAAgBL,KAAK,uBAAuBK,mBAAmB,EAAE;EAEnE;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,SAAS,EAAEA,CAACN,KAAa,EAAEO,IAAY,EAAEC,QAAgB,EAAEC,MAAgB,KACzE,gBAAgBT,KAAK,iBAAiBO,IAAI,aAAaC,QAAQ,GAC7DC,MAAM,IAAIA,MAAM,CAACC,MAAM,GAAG,CAAC,GAAG,kBAAkBD,MAAM,GAAG,GAAG,EAAE,EAC9D;EAEJ;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEE,YAAY,EAAEA,CACZX,KAAa,EACbO,IAAY,EACZC,QAAgB,EAChBC,MAAgB,EAChBG,UAAoB,KAEpB,gBAAgBZ,KAAK,2BAA2BO,IAAI,aAAaC,QAAQ,GACvEC,MAAM,IAAIA,MAAM,CAACC,MAAM,GAAG,CAAC,GAAG,kBAAkBD,MAAM,GAAG,GAAG,EAAE,eACjDG,UAAU,4BAA4B;EAEvD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,OAAO,EAAGb,KAAa,IAAK,gBAAgBA,KAAK,EAAE;EAEnD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEc,WAAW,EAAGd,KAAa,IAAK,gBAAgBA,KAAK,yCAAyC;EAE9F;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEe,QAAQ,EAAEA,CAACf,KAAa,EAAEgB,MAAc,KAAK,gBAAgBhB,KAAK,SAASgB,MAAM,EAAE;EAEnF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,UAAU,EAAGjB,KAAa,IAAK,gBAAgBA,KAAK,yCAAyC;EAE7F;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEkB,UAAU,EAAGlB,KAAa,IAAK,gBAAgBA,KAAK,mCAAmC;EAEvF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEmB,QAAQ,EAAGnB,KAAa,IAAK,gBAAgBA,KAAK,2BAA2B;EAC7E;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEoB,SAAS,EAAGpB,KAAa,IAAK,gBAAgBA,KAAK,oCAAoC;EAEvF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEqB,SAAS,EAAEA,CAACrB,KAAa,EAAEsB,WAAmB,KAC5C,iBAAiBtB,KAAK,6BAA6BsB,WAAW,EAAE;EAClE;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEC,cAAc,EAAEA,CAACvB,KAAa,EAAEsB,WAAmB,KACjD,iBAAiBtB,KAAK,mBAAmBsB,WAAW,EAAE;EACxD;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEE,kBAAkB,EAAEA,CAACxB,KAAa,EAAEyB,aAAqB,EAAEH,WAAmB,KAC5E,iBAAiBtB,KAAK,oBAAoByB,aAAa,UAAUH,WAAW,EAAE;EAEhF;AACF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;EACEI,iBAAiB,EAAEA,CAAC1B,KAAa,EAAE2B,UAAkB,EAAEL,WAAmB,KACxE,gBAAgBtB,KAAK,mBAAmB2B,UAAU,SAChDL,WAAW,GAAG,IAAIA,WAAW,EAAE,GAAG,EAAE;AAE1C,CAAC","ignoreList":[]}

package/dist/services/task/Task.js

@@ -200,7 +200,8 @@ class Task extends _events.EventEmitter {
     }
     const currentState = snapshot.value;
     const context = snapshot.context;
-    return (0, _uiControlsComputer.computeUIControls)(currentState, context, this.data);
+    const uiControls = (0, _uiControlsComputer.computeUIControls)(currentState, context, this.data);
+    return uiControls;
   }
 
   /**
@@ -318,9 +319,13 @@ class Task extends _events.EventEmitter {
       emitTaskOfferContact: this.createEmitSelfAction(_types.TASK_EVENTS.TASK_OFFER_CONTACT, {
         updateTaskData: true
       }),
-      emitTaskAssigned: this.createEmitSelfAction(_types.TASK_EVENTS.TASK_ASSIGNED, {
-        updateTaskData: true
-      }),
+      emitTaskAssigned: ({
+        event
+      }) => {
+        this.updateTaskFromEvent(event);
+        this.emit(_types.TASK_EVENTS.TASK_ASSIGNED, this);
+        this.emit(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);
+      },
       emitTaskEnd: this.createEmitSelfAction(_types.TASK_EVENTS.TASK_END, {
         updateTaskData: true
       }),
@@ -339,6 +344,7 @@ class Task extends _events.EventEmitter {
         } else {
           this.emit(_types.TASK_EVENTS.TASK_CONSULTING, this);
         }
+        this.emit(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);
       },
       emitTaskConsultAccepted: this.createEmitSelfAction(_types.TASK_EVENTS.TASK_CONSULT_ACCEPTED),
       emitTaskConsultEnd: this.createEmitSelfAction(_types.TASK_EVENTS.TASK_CONSULT_END, {

package/dist/services/task/Task.js.map

@@ -1 +1 @@
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{EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    return computeUIControls(currentState, context, this.data);\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: this.createEmitSelfAction(TASK_EVENTS.TASK_ASSIGNED, {\n        updateTaskData: true,\n      }),\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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{EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    const uiControls = computeUIControls(currentState, context, this.data);\n\n    return uiControls;\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        this.emit(TASK_EVENTS.TASK_ASSIGNED, this);\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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package/dist/services/task/TaskManager.js

@@ -597,6 +597,9 @@ class TaskManager extends _events.default {
       // Task data is already updated by the task itself before emitting
       this.emit(_types.TASK_EVENTS.TASK_HYDRATE, t);
     });
+    task.on(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, t => {
+      this.emit(_types.TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, t);
+    });
 
     // Listen for internal cleanup signal emitted by the state machine
     task.on(_types.TASK_EVENTS.TASK_CLEANUP, (t, options) => {