@webex/contact-center 3.12.0-task-refactor.8 → 3.12.0-task-refactor.9

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // AI Assistant events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClEC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClE;EACAC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // AI Assistant events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClEC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClE;EACAC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,2CAA2C,EAAE,6CAA6C;EAC1FC,0CAA0C,EAAE,4CAA4C;EACxFC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}

package/dist/services/ApiAiAssistant.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.ApiAIAssistant = void 0;
+var _uuid = require("uuid");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("../metrics/constants");
@@ -58,7 +59,7 @@ class ApiAIAssistant {
    * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
    * @param action - action within eventDetails (e.g. 'START' or 'STOP')
    */
-  async sendEvent(agentId, interactionId, eventType, eventName, action) {
+  async sendEvent(agentId, interactionId, eventType, eventName, action, context, languageCode, trackingId) {
     _loggerProxy.default.info('Sending event', {
       module: _constants2.CC_FILE,
       method: _constants2.METHODS.SEND_EVENT,
@@ -66,7 +67,8 @@ class ApiAIAssistant {
       data: {
         eventType,
         eventName,
-        action
+        action,
+        context
       }
     });
     this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
@@ -86,7 +88,10 @@ class ApiAIAssistant {
             data: {
               interactionId,
               action,
-              actionTimeStamp: String(Date.now())
+              context,
+              actionTimeStamp: String(Date.now()),
+              languageCode,
+              trackingId
             }
           }
         }
@@ -115,6 +120,72 @@ class ApiAIAssistant {
     }
   }
 
+  /**
+   * Requests a suggested response for an interaction.
+   *
+   * @param params - Suggestion request parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async getSuggestedResponse(params) {
+    const {
+      agentId,
+      interactionId,
+      context
+    } = params;
+    const trimmedContext = context?.trim();
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.GET_SUGGESTED_RESPONSE,
+      interactionId,
+      trackingId,
+      data: {
+        eventName
+      }
+    };
+    _loggerProxy.default.info('Requesting suggested response', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, undefined, trimmedContext, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventName,
+        trackingId,
+        context
+      }, ['operational']);
+      _loggerProxy.default.log('Suggested response request succeeded', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Suggested response request failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED, {
+        agentId,
+        interactionId,
+        trackingId,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
   /**
    * Fetches historic transcripts for an interaction.
    * This API is allowed only when real-time transcription feature is enabled.

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action?: TranscriptAction,\n    context?: string,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action, context},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              context,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests a suggested response for an interaction.\n   *\n   * @param params - Suggestion request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getSuggestedResponse(params: SuggestedResponseParams): Promise<any> {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? 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AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        undefined,\n        trimmedContext,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Suggested response request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Suggested response request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_SUGGESTED_RESPONSE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/config/types.js

@@ -123,7 +123,15 @@ const CC_TASK_EVENTS = exports.CC_TASK_EVENTS = {
   /** Event emitted when inviting agent fails */
   AGENT_INVITE_FAILED: 'AgentInviteFailed',
   /** Event emitted when a real-time transcript chunk is received */
-  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION'
+  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',
+  /** Event emitted when an AI assistant suggested response is available */
+  SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',
+  /** Event emitted when backend acknowledges it is listening for more context */
+  SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',
+  /** Event emitted when a mid-call summary is available */
+  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',
+  /** Event emitted when a post-call summary is available */
+  POST_CALL_SUMMARY: 'POST_CALL_SUMMARY'
 };
 
 /**

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","CONSULTED_PARTICIPANT_MOVING","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_STARTED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","REAL_TIME_TRANSCRIPTION","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when consulted participant is being moved/transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when contact recording is started */\n  CONTACT_RECORDING_STARTED: 'ContactRecordingStarted',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when contact payload is updated (routing updates) */\n  CONTACT_UPDATED: 'ContactUpdated',\n  /** Event emitted when contact owner changes */\n  CONTACT_OWNER_CHANGED: 'ContactOwnerChanged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Unique identifier of the agent profile configuration.\n   */\n  id: string;\n\n  /**\n   * Display name for the agent profile.\n   */\n  name: string;\n\n  /**\n   * Description of the agent profile.\n   */\n  description: string;\n\n  /**\n   * Parent entity type for the profile (for example ORGANIZATION).\n   */\n  parentType: string;\n\n  /**\n   * Indicates whether screen pop is enabled.\n   */\n  screenPopup: boolean;\n\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Whether the agent personal greeting is enabled.\n   */\n  agentPersonalGreeting: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Access control for queues assigned to the agent (ALL or SPECIFIC).\n   */\n  accessQueue: string;\n\n  /**\n   * Queue identifiers available to the agent when access is SPECIFIC.\n   */\n  queues: string[];\n\n  /**\n   * Access control for entry points assigned to the agent.\n   */\n  accessEntryPoint: string;\n\n  /**\n   * Entry point identifiers available to the agent when access is SPECIFIC.\n   */\n  entryPoints: string[];\n\n  /**\n   * Access control for buddy teams assigned to the agent.\n   */\n  accessBuddyTeam: string;\n\n  /**\n   * Buddy team identifiers available to the agent when access is SPECIFIC.\n   */\n  buddyTeams: string[];\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Additional DN validation criteria configured for the agent.\n   */\n  agentDNValidationCriterions: string[];\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n\n  /**\n   * Threshold rules configured for the agent profile.\n   */\n  thresholdRules: Array<Record<string, string | number>>;\n\n  /**\n   * Whether the agent profile is currently active.\n   */\n  active: boolean;\n\n  /**\n   * Whether this profile is the system default.\n   */\n  systemDefault: boolean;\n\n  /**\n   * Timestamp when the profile was created.\n   */\n  createdTime: number;\n\n  /**\n   * Timestamp when the profile was last updated.\n   */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * AI feature resource row returned by /v2/ai-feature API.\n * @public\n */\nexport type AIFeatureFlags = {\n  id: string;\n  realtimeTranscripts?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n  links?: string[];\n  createdTime?: number;\n  lastUpdatedTime?: number;\n};\n\n/**\n * Response type for list AI feature resources API.\n * @public\n */\nexport type AIFeatureFlagsResponse = {\n  meta?: {\n    orgid?: string;\n    page?: number;\n    pageSize?: number;\n    totalPages?: number;\n    totalRecords?: number;\n    links?: {\n      self?: string;\n    };\n  };\n  data: AIFeatureFlags[];\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndTaskEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n  /** AI feature flags resolved from organization config */\n  aiFeature?: AIFeatureFlags;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  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+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","CONSULTED_PARTICIPANT_MOVING","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_STARTED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","REAL_TIME_TRANSCRIPTION","SUGGESTED_RESPONSE","SUGGESTED_RESPONSE_ACKNOWLEDGE","MID_CALL_SUMMARY","POST_CALL_SUMMARY","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when consulted participant is being moved/transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when contact recording is started */\n  CONTACT_RECORDING_STARTED: 'ContactRecordingStarted',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when contact payload is updated (routing updates) */\n  CONTACT_UPDATED: 'ContactUpdated',\n  /** Event emitted when contact owner changes */\n  CONTACT_OWNER_CHANGED: 'ContactOwnerChanged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n  /** Event emitted when a real-time transcript chunk is received */\n  REAL_TIME_TRANSCRIPTION: 'REAL_TIME_TRANSCRIPTION',\n  /** Event emitted when an AI assistant suggested response is available */\n  SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',\n  /** Event emitted when backend acknowledges it is listening for more context */\n  SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',\n  /** Event emitted when a mid-call summary is available */\n  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',\n  /** Event emitted when a post-call summary is available */\n  POST_CALL_SUMMARY: 'POST_CALL_SUMMARY',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Unique identifier of the agent profile configuration.\n   */\n  id: string;\n\n  /**\n   * Display name for the agent profile.\n   */\n  name: string;\n\n  /**\n   * Description of the agent profile.\n   */\n  description: string;\n\n  /**\n   * Parent entity type for the profile (for example ORGANIZATION).\n   */\n  parentType: string;\n\n  /**\n   * Indicates whether screen pop is enabled.\n   */\n  screenPopup: boolean;\n\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Whether the agent personal greeting is enabled.\n   */\n  agentPersonalGreeting: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Access control for queues assigned to the agent (ALL or SPECIFIC).\n   */\n  accessQueue: string;\n\n  /**\n   * Queue identifiers available to the agent when access is SPECIFIC.\n   */\n  queues: string[];\n\n  /**\n   * Access control for entry points assigned to the agent.\n   */\n  accessEntryPoint: string;\n\n  /**\n   * Entry point identifiers available to the agent when access is SPECIFIC.\n   */\n  entryPoints: string[];\n\n  /**\n   * Access control for buddy teams assigned to the agent.\n   */\n  accessBuddyTeam: string;\n\n  /**\n   * Buddy team identifiers available to the agent when access is SPECIFIC.\n   */\n  buddyTeams: string[];\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Additional DN validation criteria configured for the agent.\n   */\n  agentDNValidationCriterions: string[];\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n\n  /**\n   * Threshold rules configured for the agent profile.\n   */\n  thresholdRules: Array<Record<string, string | number>>;\n\n  /**\n   * Whether the agent profile is currently active.\n   */\n  active: boolean;\n\n  /**\n   * Whether this profile is the system default.\n   */\n  systemDefault: boolean;\n\n  /**\n   * Timestamp when the profile was created.\n   */\n  createdTime: number;\n\n  /**\n   * Timestamp when the profile was last updated.\n   */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * AI feature resource row returned by /v2/ai-feature API.\n * @public\n */\nexport type AIFeatureFlags = {\n  id: string;\n  realtimeTranscripts?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n  };\n  suggestedResponses?: {\n    enable?: boolean;\n  };\n  generatedSummaries?: {\n    callDropSummariesEnabled?: boolean;\n    virtualAgentTransferSummariesEnabled?: boolean;\n    consultTransferSummariesEnabled?: boolean;\n    wrapUpSummariesEnabled?: boolean;\n    queuesInclusionType?: string;\n  };\n  agentWellbeing?: {\n    enable?: boolean;\n    agentInclusionType?: string;\n    wellnessBreakReminders?: string;\n  };\n  autoCSAT?: {\n    enable?: boolean;\n    queuesInclusionType?: string;\n    surveyDataSource?: string;\n  };\n  links?: string[];\n  createdTime?: number;\n  lastUpdatedTime?: number;\n};\n\n/**\n * Response type for list AI feature resources API.\n * @public\n */\nexport type AIFeatureFlagsResponse = {\n  meta?: {\n    orgid?: string;\n    page?: number;\n    pageSize?: number;\n    totalPages?: number;\n    totalRecords?: number;\n    links?: {\n      self?: string;\n    };\n  };\n  data: AIFeatureFlags[];\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndTaskEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Current environment (e.g., 'produs1', 'intgus1') */\n  environment?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n  /** AI feature flags resolved from organization config */\n  aiFeature?: AIFeatureFlags;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response structure for outdial ANI entries API call\n * @public\n */\nexport type OutdialAniEntriesResponse = OutdialAniEntry[];\n\n/**\n * Parameters for fetching outdial ANI entries\n * @public\n */\nexport type OutdialAniParams = {\n  /** Outdial ANI ID from agent profile */\n  outdialANI: string;\n  /** Page number for pagination (optional) */\n  page?: number;\n  /** Number of entries per page (optional) */\n  pageSize?: number;\n  /** Search string to filter entries (optional) */\n  search?: string;\n  /** Filter expression for advanced filtering (optional) */\n  filter?: string;\n  /** Comma-separated list of attributes to include in response (optional) */\n  attributes?: 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package/dist/services/task/TaskManager.js

@@ -62,7 +62,12 @@ class TaskManager extends _events.default {
         });
         return;
       }
-      task.emit(payload.type, payload.data);
+      switch (payload.type) {
+        case _types2.CC_EVENTS.REAL_TIME_TRANSCRIPTION:
+        case _types2.CC_EVENTS.SUGGESTED_RESPONSE:
+          task.emit(payload.type, payload.data);
+          break;
+      }
     } catch (error) {
       _loggerProxy.default.error('Failed to parse RTD WebSocket message', {
         module: _constants.TASK_MANAGER_FILE,
@@ -707,7 +712,7 @@ class TaskManager extends _events.default {
   requestRealTimeTranscripts(eventType, interactionId) {
     const action = _constants2.TRANSCRIPT_EVENT_MAP[eventType];
     if (!action || !this.apiAIAssistant) return;
-    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable === false) return;
+    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable !== true) return;
     this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, action).catch(error => {
       _loggerProxy.default.error(`Failed to send transcript ${action} event`, {
         module: _constants.TASK_MANAGER_FILE,