@webex/contact-center 3.12.0-task-refactor.8 → 3.12.0-task-refactor.10

package/dist/services/task/TaskManager.js

@@ -62,7 +62,12 @@ class TaskManager extends _events.default {
         });
         return;
       }
-      task.emit(payload.type, payload.data);
+      switch (payload.type) {
+        case _types2.CC_EVENTS.REAL_TIME_TRANSCRIPTION:
+        case _types2.CC_EVENTS.SUGGESTED_RESPONSE:
+          task.emit(payload.type, payload.data);
+          break;
+      }
     } catch (error) {
       _loggerProxy.default.error('Failed to parse RTD WebSocket message', {
         module: _constants.TASK_MANAGER_FILE,
@@ -707,7 +712,7 @@ class TaskManager extends _events.default {
   requestRealTimeTranscripts(eventType, interactionId) {
     const action = _constants2.TRANSCRIPT_EVENT_MAP[eventType];
     if (!action || !this.apiAIAssistant) return;
-    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable === false) return;
+    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable !== true) return;
     this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, action).catch(error => {
       _loggerProxy.default.error(`Failed to send transcript ${action} event`, {
         module: _constants.TASK_MANAGER_FILE,

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_TaskUtils","_TaskFactory","_WebRTC","_stateMachine","_taskDataNormalizer","e","__esModule","default","CC_EVENT_SET","Set","Object","values","CC_EVENTS","isCcEvent","value","has","TaskManager","EventEmitter","constructor","apiAIAssistant","contact","webCallingService","webSocketManager","rtdWebSocketManager","taskCollection","webRtcEnabled","registerTaskListeners","registerIncomingCallEvent","handleRealtimeWebsocketEvent","event","payload","JSON","parse","interactionId","data","conversationId","task","LoggerProxy","info","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_REAL_TIME_WEBSOCKET_EVENT","emit","type","error","setConfigFlags","configFlags","setWrapupData","wrapupData","setAgentId","agentId","getAgentId","setWebRtcEnabled","handleIncomingWebCall","call","currentTask","find","t","interaction","mediaType","MEDIA_CHANNEL","TELEPHONY","mapCallToTask","getCallId","log","HANDLE_INCOMING_WEB_CALL","eventPayload","mapEventToTaskStateMachineEvent","AGENT_CONTACT_RESERVED","sendStateMachineEvent","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","ccEvent","mediaResourceId","media","TaskEvent","TASK_INCOMING","taskData","AGENT_OFFER_CONTACT","TASK_OFFERED","AGENT_CONTACT","HYDRATE","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","AGENT_OFFER_CONSULT","OFFER_CONSULT","isConsulted","AGENT_CONTACT_ASSIGNED","ASSIGN","AGENT_CONTACT_HELD","HOLD_SUCCESS","AGENT_CONTACT_UNHELD","UNHOLD_SUCCESS","AGENT_CONSULT_CREATED","CONSULT_CREATED","AGENT_CONSULTING","CONSULTING_ACTIVE","consultDestinationAgentJoined","AGENT_CONSULT_ENDED","CONSULT_END","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","CONSULT_FAILED","reason","AGENT_CTQ_CANCELLED","CTQ_CANCEL","AGENT_CTQ_CANCEL_FAILED","CTQ_CANCEL_FAILED","AGENT_BLIND_TRANSFERRED","AGENT_CONSULT_TRANSFERRED","AGENT_VTEAM_TRANSFERRED","TRANSFER_SUCCESS","AGENT_WRAPUP","TASK_WRAPUP","wrapUpRequired","AGENT_CONTACT_UNASSIGNED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFER_FAILED","AGENT_CONFERENCE_TRANSFER_FAILED","TRANSFER_FAILED","CONTACT_ENDED","state","AGENT_INVITE_FAILED","INVITE_FAILED","AGENT_CONTACT_ASSIGN_FAILED","ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","RONA","AGENT_OUTBOUND_FAILED","OUTBOUND_FAILED","CONTACT_RECORDING_STARTED","RECORDING_STARTED","CONTACT_RECORDING_PAUSED","PAUSE_RECORDING","CONTACT_RECORDING_RESUMED","RESUME_RECORDING","AGENT_WRAPPEDUP","WRAPUP_COMPLETE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","PARTICIPANT_JOINED_CONFERENCE","CONFERENCE_START","AGENT_CONSULT_CONFERENCE_FAILED","CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","CONFERENCE_END","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEAVE","participantId","AGENT_CONFERENCE_TRANSFERRED","TRANSFER_CONFERENCE_SUCCESS","message","parseWebSocketMessage","eventContext","prepareEventContext","actions","handleTaskLifecycleEvent","stateMachineEvent","updateTaskData","eventType","PARTICIPANT_POST_CALL_ACTIVITY","TASK_EVENTS","TASK_POST_CALL_ACTIVITY","requestRealTimeTranscripts","keepalive","normalizeTaskData","wasConsultedTask","Boolean","computeWrapUpRequired","undefined","adjustedPayload","context","handleContactReserved","handleAgentContact","CONTACT_MERGED","handleContactMergedEvent","isConsultedTask","isSecondaryEpDnAgent","shouldAutoAnswer","shouldAutoAnswerTask","loginOption","isAutoAnswering","TaskFactory","createTask","setupTaskListeners","participants","isWrapUp","isConferenceInProgress","getIsConferenceInProgress","Error","snapshot","stateMachineService","getSnapshot","isConsultingFlow","destAgentId","consultDestinationAgentId","destinationType","consultDestinationType","REGISTER_TASK_LISTENERS","TASK_HYDRATE","TASK_CLEANUP","options","handleTaskCleanup","removeFromCollection","removeTaskFromCollection","cancelAutoWrapupTimer","REMOVE_TASK_FROM_COLLECTION","childInteractionId","TASK_MERGED","LoginOption","BROWSER","WebRTC","unregisterWebCallListeners","cleanUpCall","isOutdial","outboundType","isNew","needsWrapUp","agentsPendingWrapUp","length","action","TRANSCRIPT_EVENT_MAP","aiFeature","realtimeTranscripts","enable","sendEvent","AIAssistantEventType","CUSTOM_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","catch","REQUEST_REAL_TIME_TRANSCRIPTS","getTask","taskId","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {\n  MEDIA_CHANNEL,\n  TASK_EVENTS,\n  TaskData,\n  TaskId,\n  ITask,\n  WebSocketPayload,\n  WebSocketMessage,\n  TaskEventActions,\n  EventContext,\n} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS, TRANSCRIPT_EVENT_MAP} from './constants';\nimport {CC_EVENTS, WrapupData} from '../config/types';\nimport {ConfigFlags, LoginOption, AIAssistantEventType, AIAssistantEventName} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {getIsConferenceInProgress, isSecondaryEpDnAgent, shouldAutoAnswerTask} from './TaskUtils';\nimport TaskFactory from './TaskFactory';\nimport WebRTC from './voice/WebRTC';\nimport {TaskEvent, type TaskEventPayload} from './state-machine';\nimport {normalizeTaskData} from './taskDataNormalizer';\nimport {ApiAIAssistant} from '../ApiAiAssistant';\n\nconst CC_EVENT_SET = new Set<CC_EVENTS>(Object.values(CC_EVENTS) as CC_EVENTS[]);\n\nconst isCcEvent = (value: string): value is CC_EVENTS => CC_EVENT_SET.has(value as CC_EVENTS);\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private rtdWebSocketManager: WebSocketManager;\n  // eslint-disable-next-line no-use-before-define\n  private static taskManager: TaskManager;\n  private configFlags?: ConfigFlags;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  private apiAIAssistant?: ApiAIAssistant;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager: WebSocketManager\n  ) {\n    super();\n    this.apiAIAssistant = apiAIAssistant;\n    this.contact = contact;\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.rtdWebSocketManager = rtdWebSocketManager;\n    this.taskCollection = {};\n    this.webRtcEnabled = false;\n\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public handleRealtimeWebsocketEvent(event: string) {\n    try {\n      const payload = JSON.parse(event);\n\n      const interactionId = payload?.data?.data?.conversationId;\n      if (!interactionId) return;\n\n      const task = this.taskCollection[interactionId];\n      if (!task) {\n        LoggerProxy.info(`Realtime transcription task not found`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n          interactionId,\n        });\n\n        return;\n      }\n\n      task.emit(payload.type, payload.data);\n    } catch (error) {\n      LoggerProxy.error('Failed to parse RTD WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n        error,\n      });\n    }\n  }\n\n  /**\n   * Set config flags for task creation\n   */\n  public setConfigFlags(configFlags: ConfigFlags) {\n    this.configFlags = configFlags;\n  }\n\n  /**\n   * Set wrapup configuration data\n   */\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  /**\n   * Set agent ID for task operations\n   */\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (t) => t.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n\n      // Send TASK_INCOMING to state machine - it will emit on the task object\n      const eventPayload = TaskManager.mapEventToTaskStateMachineEvent(\n        CC_EVENTS.AGENT_CONTACT_RESERVED,\n        currentTask.data\n      );\n      if (eventPayload && currentTask) {\n        currentTask.sendStateMachineEvent(eventPayload);\n      }\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  /**\n   * Map WebSocket CC_EVENTS to state machine TaskEvent\n   * @param ccEvent - The CC_EVENT type from WebSocket\n   * @param payload - The event payload\n   * @param agentId - Optional agent ID for state detection (needed for HYDRATE)\n   * @returns TaskEventPayload for state machine or null if no mapping\n   */\n  private static mapEventToTaskStateMachineEvent(\n    ccEvent: CC_EVENTS,\n    payload: WebSocketPayload,\n    agentId?: string\n  ): TaskEventPayload | null {\n    const mediaResourceId =\n      payload.mediaResourceId ||\n      payload.interaction?.media?.[payload.interactionId]?.mediaResourceId;\n\n    switch (ccEvent) {\n      // CC -> TaskEvent mappings (see TaskStateMachine comment for quick reference)\n      case CC_EVENTS.AGENT_CONTACT_RESERVED: // AgentContactReserved -> TASK_INCOMING\n        return {type: TaskEvent.TASK_INCOMING, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONTACT: // AgentOfferContact -> TASK_OFFERED\n        return {type: TaskEvent.TASK_OFFERED, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT: // AgentContact -> HYDRATE\n        // Include agentId for state detection (e.g., checking isWrapUp in participant data)\n        return {type: TaskEvent.HYDRATE, taskData: payload, agentId};\n\n      case CC_EVENTS.CONTACT_UPDATED:\n        return {type: TaskEvent.CONTACT_UPDATED, taskData: payload};\n      case CC_EVENTS.CONTACT_OWNER_CHANGED:\n        return {type: TaskEvent.CONTACT_OWNER_CHANGED, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONSULT: // AgentOfferConsult -> OFFER_CONSULT\n        return {\n          type: TaskEvent.OFFER_CONSULT,\n          taskData: {...payload, isConsulted: true},\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGNED: // AgentContactAssigned -> ASSIGN\n        return {type: TaskEvent.ASSIGN, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT_HELD:\n        return {\n          type: TaskEvent.HOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_UNHELD:\n        return {\n          type: TaskEvent.UNHOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_CREATED:\n        return {\n          type: TaskEvent.CONSULT_CREATED,\n          taskData: {...payload, isConsulted: false},\n        };\n\n      case CC_EVENTS.AGENT_CONSULTING: // AgentConsulting -> CONSULTING_ACTIVE\n        // use context to figure out if it's the initiator or receiver using consultInitiator from context\n        return {\n          type: TaskEvent.CONSULTING_ACTIVE,\n          consultDestinationAgentJoined: true,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_ENDED: // AgentConsultEnded -> CONSULT_END\n        return {type: TaskEvent.CONSULT_END, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_FAILED:\n      case CC_EVENTS.AGENT_CTQ_FAILED:\n        return {type: TaskEvent.CONSULT_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCELLED:\n        return {type: TaskEvent.CTQ_CANCEL, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n        return {type: TaskEvent.CTQ_CANCEL_FAILED, taskData: payload};\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFERRED: // AgentBlindTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_CONSULT_TRANSFERRED: // AgentConsultTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_VTEAM_TRANSFERRED: // AgentVTeamTransferred -> TRANSFER_SUCCESS\n        return {\n          type: TaskEvent.TRANSFER_SUCCESS,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_WRAPUP:\n        return {type: TaskEvent.TASK_WRAPUP, taskData: {...payload, wrapUpRequired: true}};\n      case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n        return null; // Add WRAPUP if needed\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n        return {type: TaskEvent.TRANSFER_FAILED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_ENDED:\n        return {\n          type: TaskEvent.CONTACT_ENDED,\n          taskData: {\n            ...payload,\n            wrapUpRequired: payload.interaction?.state !== 'new',\n          },\n        };\n\n      case CC_EVENTS.AGENT_INVITE_FAILED:\n        return {type: TaskEvent.INVITE_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n        return {type: TaskEvent.ASSIGN_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n        return {type: TaskEvent.RONA, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n        return {type: TaskEvent.OUTBOUND_FAILED, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.CONTACT_RECORDING_STARTED:\n        return {type: TaskEvent.RECORDING_STARTED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n        return {type: TaskEvent.PAUSE_RECORDING, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n        return {type: TaskEvent.RESUME_RECORDING, taskData: payload};\n\n      case CC_EVENTS.AGENT_WRAPPEDUP:\n        return {type: TaskEvent.WRAPUP_COMPLETE, taskData: payload};\n\n      // Conference events - these trigger state machine transition to CONFERENCING\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n      case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:\n        return {type: TaskEvent.CONFERENCE_START, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n        return {type: TaskEvent.CONFERENCE_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n        return {type: TaskEvent.CONFERENCE_END, taskData: payload};\n\n      case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:\n        return {\n          type: TaskEvent.PARTICIPANT_LEAVE,\n          taskData: payload,\n          participantId: payload?.participantId,\n        };\n\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n        return {type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS, taskData: payload};\n\n      default:\n        // Not all events need state machine mapping\n        return null;\n    }\n  }\n\n  /**\n   * Register WebSocket message listeners for task events\n   *\n   * Main entry point that orchestrates event processing through a clear pipeline:\n   * 1. Parse and validate incoming WebSocket messages\n   * 2. Prepare event context with task and state machine mappings\n   * 3. Handle task lifecycle (creation, updates, collection management)\n   * 4. Send events to state machine (task-level transitions/emissions)\n   * 5. Cleanup is triggered via task events emitted by the state machine\n   *\n   * This architecture separates concerns:\n   * - TaskManager: Manages task collection lifecycle and operational concerns\n   * - State Machine: Manages individual task state and event emissions\n   */\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      // Step 1: Parse and validate the message\n      const message = TaskManager.parseWebSocketMessage(event);\n      if (!message) return;\n\n      // Step 2: Prepare event context\n      const eventContext = this.prepareEventContext(message);\n      if (!eventContext) return;\n\n      const actions = this.handleTaskLifecycleEvent(eventContext);\n\n      const {task} = actions;\n      if (!task) return;\n\n      const {payload, stateMachineEvent} = eventContext;\n\n      // Always keep task.data updated (even for mapped events) so consumers relying\n      // on TaskManager-managed task instances see the latest payload.\n      if (payload) {\n        this.updateTaskData(task, payload);\n      }\n\n      // Send event to state machine - this will trigger all TASK_EVENTS emissions\n      // including TASK_INCOMING which is now handled via the state machine callbacks\n      if (stateMachineEvent) {\n        task.sendStateMachineEvent(stateMachineEvent);\n      }\n\n      // Emit TASK_POST_CALL_ACTIVITY for ParticipantPostCallActivity events so\n      // consumers (Widgets) can detect the interaction state change to post_call.\n      if (eventContext.eventType === CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY) {\n        task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n      }\n\n      // Send transcript start/stop events for relevant CC events\n      this.requestRealTimeTranscripts(eventContext.eventType, payload.interactionId);\n    });\n  }\n\n  /**\n   * Parse and validate WebSocket message\n   * @returns Parsed message or null if invalid/keepalive\n   */\n  private static parseWebSocketMessage(event: string): WebSocketMessage | null {\n    try {\n      const payload = JSON.parse(event) as WebSocketMessage;\n\n      // Filter out keepalive messages\n      if (payload?.keepalive === 'true' || payload?.keepalive === true) {\n        return null;\n      }\n\n      // Normalize task data if present\n      if (payload?.data?.interaction) {\n        payload.data = normalizeTaskData(payload.data);\n      }\n\n      return payload;\n    } catch (error) {\n      LoggerProxy.error('Failed to parse WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: 'parseWebSocketMessage',\n        error,\n      });\n\n      return null;\n    }\n  }\n\n  /**\n   * Prepare context for event processing\n   * @returns Event context or null if event type is invalid\n   */\n  private prepareEventContext(message: WebSocketMessage): EventContext | null {\n    const eventType = message.data?.type || message.type;\n\n    if (!eventType || !isCcEvent(eventType)) {\n      return null;\n    }\n\n    const interactionId = message.data.interactionId;\n    const task = this.taskCollection[interactionId];\n\n    const wasConsultedTask = Boolean(task?.data?.isConsulted);\n    const computeWrapUpRequired = () => {\n      if (message.data.wrapUpRequired !== undefined) {\n        return message.data.wrapUpRequired;\n      }\n      if (message.data.isConsulted !== undefined) {\n        return !message.data.isConsulted;\n      }\n\n      return !wasConsultedTask;\n    };\n\n    const adjustedPayload =\n      eventType === CC_EVENTS.AGENT_CONSULT_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_BLIND_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_VTEAM_TRANSFERRED\n        ? {\n            ...message.data,\n            wrapUpRequired: computeWrapUpRequired(),\n          }\n        : message.data;\n\n    const stateMachineEvent = TaskManager.mapEventToTaskStateMachineEvent(\n      eventType,\n      adjustedPayload,\n      this.agentId\n    );\n\n    LoggerProxy.info(`Handling task event ${eventType}`, {\n      module: TASK_MANAGER_FILE,\n      method: 'prepareEventContext',\n      interactionId,\n    });\n\n    return {\n      eventType,\n      payload: adjustedPayload,\n      task,\n      stateMachineEvent,\n    };\n  }\n\n  /**\n   * Handle task lifecycle events and determine required actions\n   *\n   * Delegates to specific event handlers based on event type. Each handler\n   * is responsible for TaskManager-level concerns:\n   * - Task creation and collection management\n   * - Metrics tracking\n   * - Resource cleanup decisions\n   *\n   * Note: Task-level state transitions and event emissions are handled by\n   * the task state machine via sendStateMachineEvent()\n   */\n  private handleTaskLifecycleEvent(context: EventContext): TaskEventActions {\n    const {eventType} = context;\n\n    switch (eventType) {\n      case CC_EVENTS.AGENT_CONTACT_RESERVED:\n        return this.handleContactReserved(context);\n\n      case CC_EVENTS.AGENT_CONTACT:\n        return this.handleAgentContact(context);\n\n      case CC_EVENTS.CONTACT_MERGED:\n        return this.handleContactMergedEvent(context);\n\n      default:\n        return {task: context.task};\n    }\n  }\n\n  /**\n   * Handle AGENT_CONTACT_RESERVED event\n   * Creates a new task; state machine event is sent during processing\n   */\n  private handleContactReserved(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    const isConsultedTask =\n      payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n    const shouldAutoAnswer = shouldAutoAnswerTask(\n      payload,\n      this.agentId,\n      this.webCallingService.loginOption,\n      this.webRtcEnabled\n    );\n\n    const taskData: TaskData = {\n      ...payload,\n      isConsulted: isConsultedTask,\n      isAutoAnswering: shouldAutoAnswer,\n    };\n\n    const task = TaskFactory.createTask(\n      this.contact,\n      this.webCallingService,\n      taskData,\n      this.configFlags,\n      this.wrapupData,\n      this.agentId\n    );\n\n    this.setupTaskListeners(task);\n    this.taskCollection[payload.interactionId] = task;\n\n    return {task};\n  }\n\n  /**\n   * Handle AGENT_CONTACT event\n   * Re-creates task if missing (multi-session scenario)\n   */\n  private handleAgentContact(context: EventContext): TaskEventActions {\n    let {task} = context;\n    const {payload} = context;\n\n    if (!task) {\n      const isConsultedTask =\n        payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n      const shouldAutoAnswer = shouldAutoAnswerTask(\n        payload,\n        this.agentId,\n        this.webCallingService.loginOption,\n        this.webRtcEnabled\n      );\n      const taskData: TaskData = {\n        ...payload,\n        isConsulted: isConsultedTask,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isAutoAnswering: shouldAutoAnswer,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.setupTaskListeners(task);\n      this.taskCollection[payload.interactionId] = task;\n    }\n\n    return {task};\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      throw new Error('Task not found for update');\n    }\n\n    const snapshot = task.stateMachineService?.getSnapshot?.();\n    const isConsultingFlow =\n      snapshot?.value === 'CONSULTING' || taskData.interaction?.state === 'consulting';\n\n    const updateTaskData = isConsultingFlow\n      ? {\n          ...taskData,\n          destAgentId: taskData.destAgentId ?? snapshot?.context?.consultDestinationAgentId ?? null,\n          destinationType:\n            taskData.destinationType ?? snapshot?.context?.consultDestinationType ?? null,\n        }\n      : taskData;\n\n    task.updateTaskData(updateTaskData);\n    this.taskCollection[taskData.interactionId] = task;\n\n    return task;\n  }\n\n  /**\n   * Setup listeners for task events that need to be bubbled up to TaskManager\n   * This replaces the previous callback injection pattern\n   */\n  private setupTaskListeners(task: ITask): void {\n    // Listen for TASK_INCOMING and re-emit so webex.cc can notify consumers\n    task.on(TASK_EVENTS.TASK_INCOMING, (t: ITask) => {\n      LoggerProxy.log(`Task incoming event received`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: t.data?.interactionId,\n      });\n\n      this.emit(TASK_EVENTS.TASK_INCOMING, t);\n    });\n\n    // Listen for TASK_HYDRATE on the task and re-emit on TaskManager\n    task.on(TASK_EVENTS.TASK_HYDRATE, (t: ITask) => {\n      // Task data is already updated by the task itself before emitting\n      this.emit(TASK_EVENTS.TASK_HYDRATE, t);\n    });\n\n    // Listen for internal cleanup signal emitted by the state machine\n    task.on(TASK_EVENTS.TASK_CLEANUP, (t: ITask, options?: {removeFromCollection?: boolean}) => {\n      this.handleTaskCleanup(t);\n      if (options?.removeFromCollection) {\n        const interactionId = t?.data?.interactionId;\n        if (interactionId && this.taskCollection[interactionId]) {\n          this.removeTaskFromCollection(t);\n        }\n      }\n    });\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (typeof task.cancelAutoWrapupTimer === 'function') {\n      task.cancelAutoWrapupTimer();\n    }\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMergedEvent(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    let task = context.task;\n\n    if (payload.childInteractionId && this.taskCollection[payload.childInteractionId]) {\n      this.removeTaskFromCollection(this.taskCollection[payload.childInteractionId]);\n    }\n\n    if (task) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n      // update the task data\n      this.updateTaskData(task, payload);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n\n      const taskData: TaskData = {\n        ...payload,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isConsulted: false,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[payload.interactionId] = task;\n\n      // Transition the new task out of IDLE immediately so UI controls are\n      // computed before TASK_MERGED is emitted. This handles the race where\n      // AgentContactAssigned arrives before ContactMerged and gets dropped.\n      // Send HYDRATE before setupTaskListeners so the emitTaskHydrate action\n      // doesn't bubble up to the Widget (avoids duplicate listener registration).\n      task.sendStateMachineEvent({\n        type: TaskEvent.HYDRATE,\n        taskData,\n        agentId: this.agentId,\n      } as TaskEventPayload);\n\n      this.setupTaskListeners(task);\n    }\n\n    if (task) {\n      this.emit(TASK_EVENTS.TASK_MERGED, task);\n    }\n\n    return {task};\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY &&\n      task instanceof WebRTC\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * Sends transcript start/stop event based on the CC event type.\n   * Fire-and-forget; errors are logged but do not interrupt event processing.\n   */\n  private requestRealTimeTranscripts(eventType: string, interactionId: string): void {\n    const action = TRANSCRIPT_EVENT_MAP[eventType];\n    if (!action || !this.apiAIAssistant) return;\n    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable === false) return;\n\n    this.apiAIAssistant\n      .sendEvent(\n        this.agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.GET_TRANSCRIPTS,\n        action\n      )\n      .catch((error) => {\n        LoggerProxy.error(`Failed to send transcript ${action} event`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REQUEST_REAL_TIME_TRANSCRIPTS,\n          interactionId,\n          error,\n        });\n      });\n  }\n\n  public getTask(taskId: TaskId): ITask {\n    return this.taskCollection[taskId];\n  }\n\n  public getAllTasks(): Record<TaskId, ITask> {\n    return {...this.taskCollection};\n  }\n\n  public static getTaskManager(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager?: WebSocketManager\n  ): TaskManager {\n    if (!TaskManager.taskManager) {\n      TaskManager.taskManager = new TaskManager(\n        apiAIAssistant,\n        contact,\n        webCallingService,\n        webSocketManager,\n        rtdWebSocketManager\n      );\n    }\n\n    return TaskManager.taskManager;\n  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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {\n  MEDIA_CHANNEL,\n  TASK_EVENTS,\n  TaskData,\n  TaskId,\n  ITask,\n  WebSocketPayload,\n  WebSocketMessage,\n  TaskEventActions,\n  EventContext,\n} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS, TRANSCRIPT_EVENT_MAP} from './constants';\nimport {CC_EVENTS, WrapupData} from '../config/types';\nimport {ConfigFlags, LoginOption, AIAssistantEventType, AIAssistantEventName} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {getIsConferenceInProgress, isSecondaryEpDnAgent, shouldAutoAnswerTask} from './TaskUtils';\nimport TaskFactory from './TaskFactory';\nimport WebRTC from './voice/WebRTC';\nimport {TaskEvent, type TaskEventPayload} from './state-machine';\nimport {normalizeTaskData} from './taskDataNormalizer';\nimport {ApiAIAssistant} from '../ApiAiAssistant';\n\nconst CC_EVENT_SET = new Set<CC_EVENTS>(Object.values(CC_EVENTS) as CC_EVENTS[]);\n\nconst isCcEvent = (value: string): value is CC_EVENTS => CC_EVENT_SET.has(value as CC_EVENTS);\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private rtdWebSocketManager: WebSocketManager;\n  // eslint-disable-next-line no-use-before-define\n  private static taskManager: TaskManager;\n  private configFlags?: ConfigFlags;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  private apiAIAssistant?: ApiAIAssistant;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager: WebSocketManager\n  ) {\n    super();\n    this.apiAIAssistant = apiAIAssistant;\n    this.contact = contact;\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.rtdWebSocketManager = rtdWebSocketManager;\n    this.taskCollection = {};\n    this.webRtcEnabled = false;\n\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public handleRealtimeWebsocketEvent(event: string) {\n    try {\n      const payload = JSON.parse(event);\n\n      const interactionId = payload?.data?.data?.conversationId;\n      if (!interactionId) return;\n\n      const task = this.taskCollection[interactionId];\n      if (!task) {\n        LoggerProxy.info(`Realtime transcription task not found`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n          interactionId,\n        });\n\n        return;\n      }\n\n      switch (payload.type) {\n        case CC_EVENTS.REAL_TIME_TRANSCRIPTION:\n        case CC_EVENTS.SUGGESTED_RESPONSE:\n          task.emit(payload.type, payload.data);\n          break;\n      }\n    } catch (error) {\n      LoggerProxy.error('Failed to parse RTD WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_REAL_TIME_WEBSOCKET_EVENT,\n        error,\n      });\n    }\n  }\n\n  /**\n   * Set config flags for task creation\n   */\n  public setConfigFlags(configFlags: ConfigFlags) {\n    this.configFlags = configFlags;\n  }\n\n  /**\n   * Set wrapup configuration data\n   */\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  /**\n   * Set agent ID for task operations\n   */\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (t) => t.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n\n      // Send TASK_INCOMING to state machine - it will emit on the task object\n      const eventPayload = TaskManager.mapEventToTaskStateMachineEvent(\n        CC_EVENTS.AGENT_CONTACT_RESERVED,\n        currentTask.data\n      );\n      if (eventPayload && currentTask) {\n        currentTask.sendStateMachineEvent(eventPayload);\n      }\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  /**\n   * Map WebSocket CC_EVENTS to state machine TaskEvent\n   * @param ccEvent - The CC_EVENT type from WebSocket\n   * @param payload - The event payload\n   * @param agentId - Optional agent ID for state detection (needed for HYDRATE)\n   * @returns TaskEventPayload for state machine or null if no mapping\n   */\n  private static mapEventToTaskStateMachineEvent(\n    ccEvent: CC_EVENTS,\n    payload: WebSocketPayload,\n    agentId?: string\n  ): TaskEventPayload | null {\n    const mediaResourceId =\n      payload.mediaResourceId ||\n      payload.interaction?.media?.[payload.interactionId]?.mediaResourceId;\n\n    switch (ccEvent) {\n      // CC -> TaskEvent mappings (see TaskStateMachine comment for quick reference)\n      case CC_EVENTS.AGENT_CONTACT_RESERVED: // AgentContactReserved -> TASK_INCOMING\n        return {type: TaskEvent.TASK_INCOMING, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONTACT: // AgentOfferContact -> TASK_OFFERED\n        return {type: TaskEvent.TASK_OFFERED, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT: // AgentContact -> HYDRATE\n        // Include agentId for state detection (e.g., checking isWrapUp in participant data)\n        return {type: TaskEvent.HYDRATE, taskData: payload, agentId};\n\n      case CC_EVENTS.CONTACT_UPDATED:\n        return {type: TaskEvent.CONTACT_UPDATED, taskData: payload};\n      case CC_EVENTS.CONTACT_OWNER_CHANGED:\n        return {type: TaskEvent.CONTACT_OWNER_CHANGED, taskData: payload};\n\n      case CC_EVENTS.AGENT_OFFER_CONSULT: // AgentOfferConsult -> OFFER_CONSULT\n        return {\n          type: TaskEvent.OFFER_CONSULT,\n          taskData: {...payload, isConsulted: true},\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGNED: // AgentContactAssigned -> ASSIGN\n        return {type: TaskEvent.ASSIGN, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONTACT_HELD:\n        return {\n          type: TaskEvent.HOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONTACT_UNHELD:\n        return {\n          type: TaskEvent.UNHOLD_SUCCESS,\n          mediaResourceId: mediaResourceId || '',\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_CREATED:\n        return {\n          type: TaskEvent.CONSULT_CREATED,\n          taskData: {...payload, isConsulted: false},\n        };\n\n      case CC_EVENTS.AGENT_CONSULTING: // AgentConsulting -> CONSULTING_ACTIVE\n        // use context to figure out if it's the initiator or receiver using consultInitiator from context\n        return {\n          type: TaskEvent.CONSULTING_ACTIVE,\n          consultDestinationAgentJoined: true,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_CONSULT_ENDED: // AgentConsultEnded -> CONSULT_END\n        return {type: TaskEvent.CONSULT_END, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_FAILED:\n      case CC_EVENTS.AGENT_CTQ_FAILED:\n        return {type: TaskEvent.CONSULT_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCELLED:\n        return {type: TaskEvent.CTQ_CANCEL, taskData: payload};\n\n      case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n        return {type: TaskEvent.CTQ_CANCEL_FAILED, taskData: payload};\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFERRED: // AgentBlindTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_CONSULT_TRANSFERRED: // AgentConsultTransferred -> TRANSFER_SUCCESS\n      case CC_EVENTS.AGENT_VTEAM_TRANSFERRED: // AgentVTeamTransferred -> TRANSFER_SUCCESS\n        return {\n          type: TaskEvent.TRANSFER_SUCCESS,\n          taskData: payload,\n        };\n\n      case CC_EVENTS.AGENT_WRAPUP:\n        return {type: TaskEvent.TASK_WRAPUP, taskData: {...payload, wrapUpRequired: true}};\n      case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n        return null; // Add WRAPUP if needed\n\n      case CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED:\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n        return {type: TaskEvent.TRANSFER_FAILED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_ENDED:\n        return {\n          type: TaskEvent.CONTACT_ENDED,\n          taskData: {\n            ...payload,\n            wrapUpRequired: payload.interaction?.state !== 'new',\n          },\n        };\n\n      case CC_EVENTS.AGENT_INVITE_FAILED:\n        return {type: TaskEvent.INVITE_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n        return {type: TaskEvent.ASSIGN_FAILED, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n        return {type: TaskEvent.RONA, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n        return {type: TaskEvent.OUTBOUND_FAILED, taskData: payload, reason: payload.reason};\n\n      case CC_EVENTS.CONTACT_RECORDING_STARTED:\n        return {type: TaskEvent.RECORDING_STARTED, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n        return {type: TaskEvent.PAUSE_RECORDING, taskData: payload};\n\n      case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n        return {type: TaskEvent.RESUME_RECORDING, taskData: payload};\n\n      case CC_EVENTS.AGENT_WRAPPEDUP:\n        return {type: TaskEvent.WRAPUP_COMPLETE, taskData: payload};\n\n      // Conference events - these trigger state machine transition to CONFERENCING\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n      case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:\n        return {type: TaskEvent.CONFERENCE_START, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n        return {type: TaskEvent.CONFERENCE_FAILED, reason: payload.reason, taskData: payload};\n\n      case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n        return {type: TaskEvent.CONFERENCE_END, taskData: payload};\n\n      case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:\n        return {\n          type: TaskEvent.PARTICIPANT_LEAVE,\n          taskData: payload,\n          participantId: payload?.participantId,\n        };\n\n      case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n        return {type: TaskEvent.TRANSFER_CONFERENCE_SUCCESS, taskData: payload};\n\n      default:\n        // Not all events need state machine mapping\n        return null;\n    }\n  }\n\n  /**\n   * Register WebSocket message listeners for task events\n   *\n   * Main entry point that orchestrates event processing through a clear pipeline:\n   * 1. Parse and validate incoming WebSocket messages\n   * 2. Prepare event context with task and state machine mappings\n   * 3. Handle task lifecycle (creation, updates, collection management)\n   * 4. Send events to state machine (task-level transitions/emissions)\n   * 5. Cleanup is triggered via task events emitted by the state machine\n   *\n   * This architecture separates concerns:\n   * - TaskManager: Manages task collection lifecycle and operational concerns\n   * - State Machine: Manages individual task state and event emissions\n   */\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      // Step 1: Parse and validate the message\n      const message = TaskManager.parseWebSocketMessage(event);\n      if (!message) return;\n\n      // Step 2: Prepare event context\n      const eventContext = this.prepareEventContext(message);\n      if (!eventContext) return;\n\n      const actions = this.handleTaskLifecycleEvent(eventContext);\n\n      const {task} = actions;\n      if (!task) return;\n\n      const {payload, stateMachineEvent} = eventContext;\n\n      // Always keep task.data updated (even for mapped events) so consumers relying\n      // on TaskManager-managed task instances see the latest payload.\n      if (payload) {\n        this.updateTaskData(task, payload);\n      }\n\n      // Send event to state machine - this will trigger all TASK_EVENTS emissions\n      // including TASK_INCOMING which is now handled via the state machine callbacks\n      if (stateMachineEvent) {\n        task.sendStateMachineEvent(stateMachineEvent);\n      }\n\n      // Emit TASK_POST_CALL_ACTIVITY for ParticipantPostCallActivity events so\n      // consumers (Widgets) can detect the interaction state change to post_call.\n      if (eventContext.eventType === CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY) {\n        task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n      }\n\n      // Send transcript start/stop events for relevant CC events\n      this.requestRealTimeTranscripts(eventContext.eventType, payload.interactionId);\n    });\n  }\n\n  /**\n   * Parse and validate WebSocket message\n   * @returns Parsed message or null if invalid/keepalive\n   */\n  private static parseWebSocketMessage(event: string): WebSocketMessage | null {\n    try {\n      const payload = JSON.parse(event) as WebSocketMessage;\n\n      // Filter out keepalive messages\n      if (payload?.keepalive === 'true' || payload?.keepalive === true) {\n        return null;\n      }\n\n      // Normalize task data if present\n      if (payload?.data?.interaction) {\n        payload.data = normalizeTaskData(payload.data);\n      }\n\n      return payload;\n    } catch (error) {\n      LoggerProxy.error('Failed to parse WebSocket message', {\n        module: TASK_MANAGER_FILE,\n        method: 'parseWebSocketMessage',\n        error,\n      });\n\n      return null;\n    }\n  }\n\n  /**\n   * Prepare context for event processing\n   * @returns Event context or null if event type is invalid\n   */\n  private prepareEventContext(message: WebSocketMessage): EventContext | null {\n    const eventType = message.data?.type || message.type;\n\n    if (!eventType || !isCcEvent(eventType)) {\n      return null;\n    }\n\n    const interactionId = message.data.interactionId;\n    const task = this.taskCollection[interactionId];\n\n    const wasConsultedTask = Boolean(task?.data?.isConsulted);\n    const computeWrapUpRequired = () => {\n      if (message.data.wrapUpRequired !== undefined) {\n        return message.data.wrapUpRequired;\n      }\n      if (message.data.isConsulted !== undefined) {\n        return !message.data.isConsulted;\n      }\n\n      return !wasConsultedTask;\n    };\n\n    const adjustedPayload =\n      eventType === CC_EVENTS.AGENT_CONSULT_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_BLIND_TRANSFERRED ||\n      eventType === CC_EVENTS.AGENT_VTEAM_TRANSFERRED\n        ? {\n            ...message.data,\n            wrapUpRequired: computeWrapUpRequired(),\n          }\n        : message.data;\n\n    const stateMachineEvent = TaskManager.mapEventToTaskStateMachineEvent(\n      eventType,\n      adjustedPayload,\n      this.agentId\n    );\n\n    LoggerProxy.info(`Handling task event ${eventType}`, {\n      module: TASK_MANAGER_FILE,\n      method: 'prepareEventContext',\n      interactionId,\n    });\n\n    return {\n      eventType,\n      payload: adjustedPayload,\n      task,\n      stateMachineEvent,\n    };\n  }\n\n  /**\n   * Handle task lifecycle events and determine required actions\n   *\n   * Delegates to specific event handlers based on event type. Each handler\n   * is responsible for TaskManager-level concerns:\n   * - Task creation and collection management\n   * - Metrics tracking\n   * - Resource cleanup decisions\n   *\n   * Note: Task-level state transitions and event emissions are handled by\n   * the task state machine via sendStateMachineEvent()\n   */\n  private handleTaskLifecycleEvent(context: EventContext): TaskEventActions {\n    const {eventType} = context;\n\n    switch (eventType) {\n      case CC_EVENTS.AGENT_CONTACT_RESERVED:\n        return this.handleContactReserved(context);\n\n      case CC_EVENTS.AGENT_CONTACT:\n        return this.handleAgentContact(context);\n\n      case CC_EVENTS.CONTACT_MERGED:\n        return this.handleContactMergedEvent(context);\n\n      default:\n        return {task: context.task};\n    }\n  }\n\n  /**\n   * Handle AGENT_CONTACT_RESERVED event\n   * Creates a new task; state machine event is sent during processing\n   */\n  private handleContactReserved(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    const isConsultedTask =\n      payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n    const shouldAutoAnswer = shouldAutoAnswerTask(\n      payload,\n      this.agentId,\n      this.webCallingService.loginOption,\n      this.webRtcEnabled\n    );\n\n    const taskData: TaskData = {\n      ...payload,\n      isConsulted: isConsultedTask,\n      isAutoAnswering: shouldAutoAnswer,\n    };\n\n    const task = TaskFactory.createTask(\n      this.contact,\n      this.webCallingService,\n      taskData,\n      this.configFlags,\n      this.wrapupData,\n      this.agentId\n    );\n\n    this.setupTaskListeners(task);\n    this.taskCollection[payload.interactionId] = task;\n\n    return {task};\n  }\n\n  /**\n   * Handle AGENT_CONTACT event\n   * Re-creates task if missing (multi-session scenario)\n   */\n  private handleAgentContact(context: EventContext): TaskEventActions {\n    let {task} = context;\n    const {payload} = context;\n\n    if (!task) {\n      const isConsultedTask =\n        payload.isConsulted === true || isSecondaryEpDnAgent(payload.interaction);\n      const shouldAutoAnswer = shouldAutoAnswerTask(\n        payload,\n        this.agentId,\n        this.webCallingService.loginOption,\n        this.webRtcEnabled\n      );\n      const taskData: TaskData = {\n        ...payload,\n        isConsulted: isConsultedTask,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isAutoAnswering: shouldAutoAnswer,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.setupTaskListeners(task);\n      this.taskCollection[payload.interactionId] = task;\n    }\n\n    return {task};\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      throw new Error('Task not found for update');\n    }\n\n    const snapshot = task.stateMachineService?.getSnapshot?.();\n    const isConsultingFlow =\n      snapshot?.value === 'CONSULTING' || taskData.interaction?.state === 'consulting';\n\n    const updateTaskData = isConsultingFlow\n      ? {\n          ...taskData,\n          destAgentId: taskData.destAgentId ?? snapshot?.context?.consultDestinationAgentId ?? null,\n          destinationType:\n            taskData.destinationType ?? snapshot?.context?.consultDestinationType ?? null,\n        }\n      : taskData;\n\n    task.updateTaskData(updateTaskData);\n    this.taskCollection[taskData.interactionId] = task;\n\n    return task;\n  }\n\n  /**\n   * Setup listeners for task events that need to be bubbled up to TaskManager\n   * This replaces the previous callback injection pattern\n   */\n  private setupTaskListeners(task: ITask): void {\n    // Listen for TASK_INCOMING and re-emit so webex.cc can notify consumers\n    task.on(TASK_EVENTS.TASK_INCOMING, (t: ITask) => {\n      LoggerProxy.log(`Task incoming event received`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: t.data?.interactionId,\n      });\n\n      this.emit(TASK_EVENTS.TASK_INCOMING, t);\n    });\n\n    // Listen for TASK_HYDRATE on the task and re-emit on TaskManager\n    task.on(TASK_EVENTS.TASK_HYDRATE, (t: ITask) => {\n      // Task data is already updated by the task itself before emitting\n      this.emit(TASK_EVENTS.TASK_HYDRATE, t);\n    });\n\n    // Listen for internal cleanup signal emitted by the state machine\n    task.on(TASK_EVENTS.TASK_CLEANUP, (t: ITask, options?: {removeFromCollection?: boolean}) => {\n      this.handleTaskCleanup(t);\n      if (options?.removeFromCollection) {\n        const interactionId = t?.data?.interactionId;\n        if (interactionId && this.taskCollection[interactionId]) {\n          this.removeTaskFromCollection(t);\n        }\n      }\n    });\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (typeof task.cancelAutoWrapupTimer === 'function') {\n      task.cancelAutoWrapupTimer();\n    }\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMergedEvent(context: EventContext): TaskEventActions {\n    const {payload} = context;\n    let task = context.task;\n\n    if (payload.childInteractionId && this.taskCollection[payload.childInteractionId]) {\n      this.removeTaskFromCollection(this.taskCollection[payload.childInteractionId]);\n    }\n\n    if (task) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n      // update the task data\n      this.updateTaskData(task, payload);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: payload.interactionId,\n      });\n\n      const taskData: TaskData = {\n        ...payload,\n        wrapUpRequired: payload.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n        isConferenceInProgress: getIsConferenceInProgress(payload),\n        isConsulted: false,\n      };\n\n      task = TaskFactory.createTask(\n        this.contact,\n        this.webCallingService,\n        taskData,\n        this.configFlags,\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[payload.interactionId] = task;\n\n      // Transition the new task out of IDLE immediately so UI controls are\n      // computed before TASK_MERGED is emitted. This handles the race where\n      // AgentContactAssigned arrives before ContactMerged and gets dropped.\n      // Send HYDRATE before setupTaskListeners so the emitTaskHydrate action\n      // doesn't bubble up to the Widget (avoids duplicate listener registration).\n      task.sendStateMachineEvent({\n        type: TaskEvent.HYDRATE,\n        taskData,\n        agentId: this.agentId,\n      } as TaskEventPayload);\n\n      this.setupTaskListeners(task);\n    }\n\n    if (task) {\n      this.emit(TASK_EVENTS.TASK_MERGED, task);\n    }\n\n    return {task};\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === MEDIA_CHANNEL.TELEPHONY &&\n      task instanceof WebRTC\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * Sends transcript start/stop event based on the CC event type.\n   * Fire-and-forget; errors are logged but do not interrupt event processing.\n   */\n  private requestRealTimeTranscripts(eventType: string, interactionId: string): void {\n    const action = TRANSCRIPT_EVENT_MAP[eventType];\n    if (!action || !this.apiAIAssistant) return;\n    if (this.configFlags?.aiFeature?.realtimeTranscripts?.enable !== true) return;\n\n    this.apiAIAssistant\n      .sendEvent(\n        this.agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.GET_TRANSCRIPTS,\n        action\n      )\n      .catch((error) => {\n        LoggerProxy.error(`Failed to send transcript ${action} event`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REQUEST_REAL_TIME_TRANSCRIPTS,\n          interactionId,\n          error,\n        });\n      });\n  }\n\n  public getTask(taskId: TaskId): ITask {\n    return this.taskCollection[taskId];\n  }\n\n  public getAllTasks(): Record<TaskId, ITask> {\n    return {...this.taskCollection};\n  }\n\n  public static getTaskManager(\n    apiAIAssistant: ApiAIAssistant,\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager,\n    rtdWebSocketManager?: WebSocketManager\n  ): TaskManager {\n    if (!TaskManager.taskManager) {\n      TaskManager.taskManager = new TaskManager(\n        apiAIAssistant,\n        contact,\n        webCallingService,\n        webSocketManager,\n        rtdWebSocketManager\n      );\n    }\n\n    return TaskManager.taskManager;\n  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package/dist/types/constants.d.ts

@@ -57,5 +57,6 @@ export declare const METHODS: {
     GET_OUTDIAL_ANI_ENTRIES: string;
     GET_BASE_URL: string;
     SEND_EVENT: string;
+    GET_SUGGESTED_RESPONSE: string;
     FETCH_HISTORIC_TRANSCRIPTS: string;
 };

package/dist/types/metrics/constants.d.ts

@@ -145,6 +145,8 @@ export declare const METRIC_EVENT_NAMES: {
     readonly OUTDIAL_ANI_EP_FETCH_FAILED: "Outdial ANI Entries Fetch Failed";
     readonly AI_ASSISTANT_SEND_EVENT_SUCCESS: "AI Assistant Send Event Success";
     readonly AI_ASSISTANT_SEND_EVENT_FAILED: "AI Assistant Send Event Failed";
+    readonly AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: "AI Assistant Get Suggested Response Success";
+    readonly AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: "AI Assistant Get Suggested Response Failed";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: "AI Assistant Fetch Historic Transcripts Success";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: "AI Assistant Fetch Historic Transcripts Failed";
 };

package/dist/types/services/ApiAiAssistant.d.ts

@@ -1,4 +1,4 @@
-import { WebexSDK, TranscriptAction, AIAssistantEventType, AIAssistantEventName, HistoricTranscriptsResponse } from '../types';
+import { WebexSDK, TranscriptAction, AIAssistantEventType, AIAssistantEventName, HistoricTranscriptsResponse, SuggestedResponseParams } from '../types';
 import { AIFeatureFlags } from './config/types';
 /**
  * ApiAIAssistant provides AI Assistant APIs for transcript controls.
@@ -19,7 +19,15 @@ export declare class ApiAIAssistant {
      * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
      * @param action - action within eventDetails (e.g. 'START' or 'STOP')
      */
-    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, action: TranscriptAction): Promise<Record<string, unknown>>;
+    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, action?: TranscriptAction, context?: string, languageCode?: string, trackingId?: string): Promise<Record<string, unknown>>;
+    /**
+     * Requests a suggested response for an interaction.
+     *
+     * @param params - Suggestion request parameters
+     * @returns HTTP response body from the AI Assistant event API
+     * @public
+     */
+    getSuggestedResponse(params: SuggestedResponseParams): Promise<any>;
     /**
      * Fetches historic transcripts for an interaction.
      * This API is allowed only when real-time transcription feature is enabled.

package/dist/types/services/config/types.d.ts

@@ -114,6 +114,14 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
 };
 /**
  * Events emitted on Contact Center agent operations
@@ -273,6 +281,14 @@ export declare const CC_EVENTS: {
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */

package/dist/types/types.d.ts

@@ -621,6 +621,26 @@ export type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;
  * @ignore
  */
 export type TranscriptAction = 'START' | 'STOP';
+/**
+ * Parameters used to request an AI Assistant suggested response.
+ * @public
+ * @example
+ * const params: SuggestedResponseParams = {
+ *   interactionId: 'interaction-123',
+ *   actionTimeStamp: Date.now(),
+ *   context: 'Need help with credit card payment due date',
+ * };
+ */
+export type SuggestedResponseParams = {
+    /** Agent identifier */
+    agentId: string;
+    /** Interaction identifier for which suggestion should be generated */
+    interactionId: string;
+    /** Optional additional context that should refine the suggestion */
+    context?: string;
+    /** Optional language code for suggestions (for example, 'en'). Defaults to 'en'. */
+    languageCode?: string;
+};
 /**
  * Supported AI Assistant event categories.
  * @public
@@ -652,6 +672,10 @@ export type AIAssistantEventType = Enum<typeof AIAssistantEventType>;
 export declare const AIAssistantEventName: {
     /** Request transcript streaming for an interaction */
     readonly GET_TRANSCRIPTS: "GET_TRANSCRIPTS";
+    /** Request a suggested response for an interaction */
+    readonly GET_SUGGESTIONS: "GET_SUGGESTIONS";
+    /** Add extra context to refine a suggested response */
+    readonly ADD_SUGGESTIONS_EXTRA_CONTEXT: "ADD_SUGGESTIONS_EXTRA_CONTEXT";
     /** Request mid-call summary generation */
     readonly GET_MID_CALL_SUMMARY: "GET_MID_CALL_SUMMARY";
     /** Request post-call summary generation */

package/dist/types.js

@@ -327,6 +327,17 @@ const LoginOption = exports.LoginOption = {
  * @ignore
  */
 
+/**
+ * Parameters used to request an AI Assistant suggested response.
+ * @public
+ * @example
+ * const params: SuggestedResponseParams = {
+ *   interactionId: 'interaction-123',
+ *   actionTimeStamp: Date.now(),
+ *   context: 'Need help with credit card payment due date',
+ * };
+ */
+
 /**
  * Supported AI Assistant event categories.
  * @public
@@ -359,6 +370,10 @@ const AIAssistantEventType = exports.AIAssistantEventType = {
 const AIAssistantEventName = exports.AIAssistantEventName = {
   /** Request transcript streaming for an interaction */
   GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',
+  /** Request a suggested response for an interaction */
+  GET_SUGGESTIONS: 'GET_SUGGESTIONS',
+  /** Add extra context to refine a suggested response */
+  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',
   /** Request mid-call summary generation */
   GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',
   /** Request post-call summary generation */

package/dist/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_MID_CALL_SUMMARY","GET_POST_CALL_SUMMARY","MID_CALL_SUMMARY_RESPONSE","POST_CALL_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {AIFeatureFlags, Profile} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request mid-call summary generation */\n  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Mid-call summary response event */\n  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * @example\n * const message: TranscriptMessage = { role: 'AGENT', content: 'Hello', messageId: '1', publishTimestamp: Date.now() };\n *\n */\nexport type TranscriptMessage = {\n  /** Speaker role for this message */\n  role: string;\n  /** Transcript chunk content */\n  content: string;\n  /** Unique message identifier */\n  messageId: string;\n  /** Message publish timestamp (epoch milliseconds) */\n  publishTimestamp: number;\n};\n\n/**\n * Response payload for historic transcripts API.\n * @public\n * @example\n * const resp: HistoricTranscriptsResponse = { orgId: 'org', agentId: 'agent', conversationId: null, interactionId: 'int', source: 'AI', data: [] };\n *\n */\nexport type HistoricTranscriptsResponse = {\n  /** Organization identifier */\n  orgId: string;\n  /** Agent identifier */\n  agentId: string;\n  /** Conversation identifier when available */\n  conversationId: string | null;\n  /** Interaction identifier */\n  interactionId: string;\n  /** Data source identifier */\n  source: string;\n  /** Transcript messages */\n  data: 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+{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_SUGGESTIONS","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_MID_CALL_SUMMARY","GET_POST_CALL_SUMMARY","MID_CALL_SUMMARY_RESPONSE","POST_CALL_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {AIFeatureFlags, Profile} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Parameters used to request an AI Assistant suggested response.\n * @public\n * @example\n * const params: SuggestedResponseParams = {\n *   interactionId: 'interaction-123',\n *   actionTimeStamp: Date.now(),\n *   context: 'Need help with credit card payment due date',\n * };\n */\nexport type SuggestedResponseParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier for which suggestion should be generated */\n  interactionId: string;\n  /** Optional additional context that should refine the suggestion */\n  context?: string;\n  /** Optional language code for suggestions (for example, 'en'). Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request a suggested response for an interaction */\n  GET_SUGGESTIONS: 'GET_SUGGESTIONS',\n  /** Add extra context to refine a suggested response */\n  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',\n  /** Request mid-call summary generation */\n  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Mid-call summary response event */\n  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * 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package/dist/webex.js

@@ -41,7 +41,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-task-refactor.8`
+  version: `3.12.0-task-refactor.10`
 });
 
 /**

package/package.json

@@ -83,5 +83,5 @@
     "typedoc": "^0.25.0",
     "typescript": "5.4.5"
   },
-  "version": "3.12.0-task-refactor.8"
+  "version": "3.12.0-task-refactor.10"
 }