@webex/contact-center 3.12.0-task-refactor.6 → 3.12.0-task-refactor.8

package/dist/services/task/Task.js

@@ -487,11 +487,43 @@ class Task extends _events.EventEmitter {
    */
   updateTaskData(updatedData, shouldOverwrite = false) {
     this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);
+    if (!shouldOverwrite) {
+      this.pruneStaleInteractionMaps(updatedData);
+    }
     this.updateUiControls();
     this.setupAutoWrapupTimer();
     return this;
   }
 
+  /**
+   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots
+   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the
+   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)
+   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button
+   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).
+   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other
+   * field on the generic deep-merge path (CAD and other partial updates still merge as before).
+   */
+  pruneStaleInteractionMaps(incoming) {
+    const incomingInteraction = incoming?.interaction;
+    const currentInteraction = this.data?.interaction;
+    if (!incomingInteraction || !currentInteraction) {
+      return;
+    }
+    ['media', 'participants'].forEach(mapKey => {
+      const incomingMap = incomingInteraction[mapKey];
+      const currentMap = currentInteraction[mapKey];
+      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {
+        return;
+      }
+      Object.keys(currentMap).forEach(id => {
+        if (!(id in incomingMap)) {
+          delete currentMap[id];
+        }
+      });
+    });
+  }
+
   /**
    * This is used to blind transfer or vTeam transfer the task
    * @param transferPayload

package/dist/services/task/Task.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","require","_xstate","_types","_constants","_constants2","_Utils","_MetricsManager","_interopRequireDefault","_constants3","_loggerProxy","_stateMachine","_uiControlsComputer","_AutoWrapup","e","__esModule","default","Task","EventEmitter","constructor","contact","data","uiControlConfig","wrapupData","agentId","channelType","resolveChannelType","metricsManager","MetricsManager","getInstance","webCallMap","currentUiControls","getDefaultUIControls","initializeStateMachine","setupAutoWrapupTimer","mediaType","interaction","MEDIA_CHANNEL","TELEPHONY","TASK_CHANNEL_TYPE","VOICE","DIGITAL","decline","unsupportedMethodError","pauseRecording","resumeRecording","resumeRecordingPayload","consult","consultPayload","endConsult","consultEndPayload","consultTransfer","consultTransferPayload","consultConference","exitConference","transferConference","switchCall","toggleMute","unregisterWebCallListeners","LoggerProxy","log","module","CC_FILE","method","interactionId","cancelAutoWrapupTimer","autoWrapup","clear","undefined","hold","resume","holdResume","uiControls","updateUiControls","forceEmit","nextControls","computeUIControls","shouldEmit","haveUIControlsChanged","emit","TASK_EVENTS","TASK_UI_CONTROLS_UPDATED","machine","createTaskStateMachine","actions","getStateMachineActionOverrides","stateMachineService","createActor","subscribe","snapshot","previousState","lastState","currentState","value","eventType","event","type","state","start","sendStateMachineEvent","send","getCurrentState","getSnapshot","context","stopStateMachine","stop","extractTaskDataFromEvent","taskData","autoAnswerIfNeeded","autoAnswerSupported","voiceVariant","VOICE_VARIANT","WEBRTC","shouldAutoAnswer","isAutoAnswering","info","TASK_FILE","accept","trackEvent","METRIC_EVENT_NAMES","TASK_AUTO_ANSWER_SUCCESS","taskId","isAutoAnswered","TASK_AUTO_ANSWERED","error","updateTaskData","TASK_AUTO_ANSWER_FAILED","message","updateTaskFromEvent","getCommonActionOverrides","getChannelSpecificActionOverrides","createEmitSelfAction","taskEvent","syncTaskDataFromEvent","emitTaskIncoming","TASK_INCOMING","emitTaskHydrate","TASK_HYDRATE","emitTaskOfferContact","TASK_OFFER_CONTACT","emitTaskAssigned","TASK_ASSIGNED","emitTaskEnd","TASK_END","emitTaskOfferConsult","TASK_OFFER_CONSULT","emitTaskConsultCreated","TASK_CONSULT_CREATED","emitTaskConsulting","isConsulted","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","emitTaskConsultAccepted","emitTaskConsultEnd","TASK_CONSULT_END","emitTaskConsultQueueCancelled","TASK_CONSULT_QUEUE_CANCELLED","emitTaskConsultQueueFailed","TASK_CONSULT_QUEUE_FAILED","emitTaskReject","reason","TASK_REJECT","emitTaskWrapup","shouldEmitWrapup","Boolean","wrapUpRequired","TASK_WRAPUP","emitTaskWrappedup","TASK_WRAPPEDUP","requestAutoAnswer","requestCleanup","TASK_CLEANUP","removeFromCollection","cleanupResources","wrapUpProps","METHODS","SETUP_AUTO_WRAPUP_TIMER","defaultWrapupReason","wrapUpReasonList","find","r","isDefault","intervalMs","autoWrapupInterval","AutoWrapup","allowCancelAutoWrapup","wrapup","wrapUpReason","name","auxCodeId","id","reconcileData","oldData","newData","Object","keys","forEach","key","Array","isArray","methodName","Error","updatedData","shouldOverwrite","transfer","transferPayload","timeEvent","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","result","destinationType","DESTINATION_TYPE","QUEUE","vteamTransfer","blindTransfer","destination","to","isConsultTransfer","getCommonTrackingFieldForAQMResponse","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","end","requestInteractionId","mainInteractionId","TASK_END_SUCCESS","TASK_END_FAILED","response","wrapupPayload","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","length","wrapUpCode","exports"],"sources":["Task.ts"],"sourcesContent":["import {EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    return computeUIControls(currentState, context, this.data);\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: this.createEmitSelfAction(TASK_EVENTS.TASK_ASSIGNED, {\n        updateTaskData: true,\n      }),\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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{EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    return computeUIControls(currentState, context, this.data);\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: this.createEmitSelfAction(TASK_EVENTS.TASK_ASSIGNED, {\n        updateTaskData: true,\n      }),\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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package/dist/services/task/TaskUtils.js

@@ -74,7 +74,9 @@ const getIsConsultInProgressForConferenceControls = (interaction, mainCallId, se
       const p = interaction.participants?.[participantId];
       if (!p || p.hasLeft) return false;
       if (selfAgentId && participantId === selfAgentId) return false;
-      const consultLegActive = p.consultState === 'consulting' || p.isConsulted === true || p.currentState === 'consulting';
+      const consultState = p.consultState;
+      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;
+      const consultLegActive = consultState === 'consulting' || p.currentState === 'consulting' || p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee;
       return consultLegActive && !mainSet.has(participantId);
     });
   });

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_types2","_constants2","getIsCustomerInCall","interaction","interactionId","mainCallMedia","media","participants","some","participantId","participant","pType","PARTICIPANT_TYPE","CUSTOMER","hasLeft","exports","getConferenceParticipantsCount","count","SUPERVISOR","VVA","getIsConsultInProgressForConferenceControls","mainCallId","selfAgentId","mainParticipants","Array","isArray","length","mainSet","Set","Object","values","m","mType","p","consultLegActive","consultState","isConsulted","currentState","has","getIsConsultedAgentForControls","taskData","context","isConsultingState","Boolean","consultInitiator","getServerHoldStateForControls","fallbackTaskData","undefined","isHold","mediaId","mediaResourceId","isPrimary","task","agentId","data","owner","isParticipantInMainInteraction","mediaObj","MEDIA_TYPE_MAIN_CALL","includes","checkParticipantNotInInteraction","getIsConferenceInProgress","mainInteractionId","mediaMainCall","participantsInMainCall","agentParticipants","forEach","add","size","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","getConsultMediaResourceId","consultMediaResourceId","entries"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\nimport {PARTICIPANT_TYPE, MEDIA_TYPE_MAIN_CALL} from './state-machine/constants';\nimport {TaskContext} from './state-machine/types';\n\n/**\n * Checks if the customer is still in the call (not left)\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n\n      const consultLegActive =\n        p.consultState === 'consulting' ||\n        p.isConsulted === true ||\n        p.currentState === 'consulting';\n\n      return consultLegActive && !mainSet.has(participantId);\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj &&\n      mediaObj.mType === MEDIA_TYPE_MAIN_CALL &&\n      mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param interaction - The interaction object\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) 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+{"version":3,"names":["_types","require","_constants","_types2","_constants2","getIsCustomerInCall","interaction","interactionId","mainCallMedia","media","participants","some","participantId","participant","pType","PARTICIPANT_TYPE","CUSTOMER","hasLeft","exports","getConferenceParticipantsCount","count","SUPERVISOR","VVA","getIsConsultInProgressForConferenceControls","mainCallId","selfAgentId","mainParticipants","Array","isArray","length","mainSet","Set","Object","values","m","mType","p","consultState","isRonaPendingConsultee","hasJoined","consultLegActive","currentState","isConsulted","has","getIsConsultedAgentForControls","taskData","context","isConsultingState","Boolean","consultInitiator","getServerHoldStateForControls","fallbackTaskData","undefined","isHold","mediaId","mediaResourceId","isPrimary","task","agentId","data","owner","isParticipantInMainInteraction","mediaObj","MEDIA_TYPE_MAIN_CALL","includes","checkParticipantNotInInteraction","getIsConferenceInProgress","mainInteractionId","mediaMainCall","participantsInMainCall","agentParticipants","forEach","add","size","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","getConsultMediaResourceId","consultMediaResourceId","entries"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\nimport {PARTICIPANT_TYPE, MEDIA_TYPE_MAIN_CALL} from './state-machine/constants';\nimport {TaskContext} from './state-machine/types';\n\n/**\n * Checks if the customer is still in the call (not left)\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n\n      const consultState = p.consultState as string | undefined;\n      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;\n      const consultLegActive =\n        consultState === 'consulting' ||\n        p.currentState === 'consulting' ||\n        (p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee);\n\n      return consultLegActive && !mainSet.has(participantId);\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - 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The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - 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WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) 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package/dist/services/task/state-machine/TaskStateMachine.js

@@ -74,6 +74,15 @@ function getTaskStateMachineConfig(uiControlConfig) {
       // This root-level handler is for when task is already in another state (just updates data).
       [_constants.TaskEvent.HYDRATE]: {
         actions: ['updateTaskData', 'emitTaskHydrate']
+      },
+      // AgentConsultCreated from Stable Prod while already HELD/CONNECTED (external consult).
+      // Child states do not handle CONSULT_CREATED; wire here so updateTaskData + setConsultInitiator run.
+      [_constants.TaskEvent.CONSULT_CREATED]: {
+        actions: ['updateTaskData', 'setConsultInitiator']
+      },
+      // AgentConsultFailed (RONA) while HELD/CONNECTED without passing through CONSULT_INITIATING.
+      [_constants.TaskEvent.CONSULT_FAILED]: {
+        actions: ['updateTaskData', 'handleConsultFailed']
       }
     },
     states: {
@@ -191,7 +200,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
           // the consulted agent (Agent 2) accepts. Clears the incoming notification.
           [_constants.TaskEvent.CONSULT_END]: {
             target: _constants.TaskState.TERMINATED,
-            actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject']
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
           }
         }
       },
@@ -239,6 +248,25 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.TRANSFER_FAILED]: {
             actions: ['updateTaskData']
           },
+          // AgentConsultEnded from Stable Prod while on connected leg (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: [{
+            guard: ({
+              context,
+              event
+            }) => {
+              if (context.consultInitiator !== true) return false;
+              const taskData = (0, _guards.getTaskDataFromEvent)(event);
+              const mainId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;
+              return Boolean(mainId && taskData?.interaction?.media?.[mainId]?.isHold === true);
+            },
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }, {
+            guard: ({
+              context
+            }) => context.consultInitiator === true,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }],
           // AgentContactEnded Event
           [_constants.TaskEvent.CONTACT_ENDED]: [{
             // Conference still active → CONFERENCING
@@ -308,6 +336,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULT_INITIATING,
             actions: ['setConsultInitiator', 'setConsultDestination']
           },
+          // AgentConsulting while main leg is held (Task Refactor / Stable Prod consult accept).
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // TODO: This may not be a valid transition, need to be removed
           // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred
           [_constants.TaskEvent.TRANSFER_SUCCESS]: [{
@@ -333,6 +366,10 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.TERMINATED,
             actions: ['updateTaskData', 'markEnded', 'emitTaskEnd']
           }],
+          // AgentConsultEnded from Stable Prod while main leg is held (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: {
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          },
           // TODO: This may not be a valid transition, this needs to be checked as well
           [_constants.TaskEvent.TASK_WRAPUP]: {
             target: _constants.TaskState.WRAPPING_UP,
@@ -366,6 +403,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULTING,
             actions: ['updateTaskData', 'setConsultInitiator']
           },
+          // AgentConsulting (Task Refactor: AgentConsulting event, not CONSULT_SUCCESS)
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // AgentConsultFailed, API Failures, AgentCtqFailed
           [_constants.TaskEvent.CONSULT_FAILED]: [{
             // Consult from conference → back to CONFERENCING
@@ -390,6 +432,15 @@ function getTaskStateMachineConfig(uiControlConfig) {
           }, {
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'clearConsultState']
+          }],
+          // AgentConsultEnded from Stable Prod during consult initiation (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: [{
+            guard: _guards.guards.isPrimaryMediaOnHold,
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }, {
+            target: _constants.TaskState.CONNECTED,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
           }]
         }
       },
@@ -399,6 +450,26 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.CONSULTING_ACTIVE]: {
             actions: ['setConsultAgentJoined', 'setConsultDestination', 'updateTaskData', 'emitTaskConsulting']
           },
+          // AgentConsultFailed (RONA / consultee declined) while the initiator is already in
+          // CONSULTING (AgentConsulting arrived during ringing). Mirror CONSULT_INITIATING so the
+          // initiator returns to their own leg (HELD when main is on hold, else CONNECTED) instead
+          // of staying in CONSULTING. Without this, handleConsultFailed clears consultInitiator but
+          // the machine stays in CONSULTING, so the trailing AgentConsultEnded falls through the
+          // CONSULT_END "consulted agent" branch to TERMINATED and wrongly clears the task.
+          [_constants.TaskEvent.CONSULT_FAILED]: [{
+            guard: ({
+              context
+            }) => context.consultFromConference === true,
+            target: _constants.TaskState.CONFERENCING,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }, {
+            guard: _guards.guards.isPrimaryMediaOnHold,
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }, {
+            target: _constants.TaskState.CONNECTED,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }],
           // AgentConsultEnded
           [_constants.TaskEvent.CONSULT_END]: [{
             // Initiator returning to conference only while conference is still active.
@@ -627,6 +698,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULT_INITIATING,
             actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference']
           },
+          // AgentConsulting while still in conference (EP-DN/external ordering).
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // Participant leaves - handle conference downgrade scenarios
           [_constants.TaskEvent.PARTICIPANT_LEAVE]: [{
             // Only the leaving agent should wrap up → WRAPPING_UP