@webex/contact-center 3.12.0-task-refactor.6 → 3.12.0-task-refactor.7
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/services/task/state-machine/TaskStateMachine.js +1 -1
- package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -1
- package/dist/services/task/state-machine/uiControlsComputer.js +3 -0
- package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -1
- package/dist/webex.js +1 -1
- package/package.json +1 -1
- package/src/services/task/state-machine/TaskStateMachine.ts +1 -1
- package/src/services/task/state-machine/uiControlsComputer.ts +13 -0
- package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +65 -1
- package/umd/contact-center.min.js +2 -2
- package/umd/contact-center.min.js.map +1 -1
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@@ -191,7 +191,7 @@ function getTaskStateMachineConfig(uiControlConfig) {
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// the consulted agent (Agent 2) accepts. Clears the incoming notification.
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[_constants.TaskEvent.CONSULT_END]: {
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target: _constants.TaskState.TERMINATED,
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actions: ['updateTaskData', 'clearConsultState', '
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actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
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}
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}
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},
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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","OUTBOUND_FAILED","TERMINATED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","CONFERENCE_START","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","isConferenceHoldParticipantFromEvent","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","isTerminated","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_FAILED","EXIT_CONFERENCE_SUCCESS","shouldDowngradeConferenceToConnected","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/**\n * Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /**\n * Event mapping reference (CC WebSocket -> TaskEvent)\n *\n * AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n *\n * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n */\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n [TaskEvent.OUTBOUND_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsultConferenced / ParticipantJoinedConference can arrive while connected.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Conference can be merged while this agent is in held state after refresh/recovery.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference only while conference is still active.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n guards.conferenceInProgressFromEvent({context, event}),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is held.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is connected.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n !guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Interaction terminated during consult (customer left) → WRAPPING_UP\n guard: ({context, event}) => {\n // if (context.consultInitiator !== true) return false;\n // const taskData = getTaskDataFromEvent(event);\n const taskData = getTaskDataFromEvent(event);\n const cpd = taskData?.interaction?.callProcessingDetails;\n if (cpd?.hasCustomerLeft !== 'true') return false;\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n // AgentConsultEnded while conference is initiating (end call before conference completes)\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData?.interaction?.isTerminated === true;\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: 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'clearConsultState', 'emitTaskWrapup'],\n },\n {\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n\n [TaskEvent.HOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend hold arrives.\n // Move to HELD so the UI renders resume action.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n ],\n [TaskEvent.UNHOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend unhold arrives.\n // Move to CONNECTED so hold action is available again.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n ],\n\n // Start 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CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n // Not initiated by this agent → just refresh backend state.\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // Conference ends explicitly\n [TaskEvent.CONFERENCE_END]: [\n {\n // Agent who should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Customer still in call → CONNECTED\n guard: ({context, event}) => {\n if (context.exitingConference === true) return false;\n const taskData = (event as any)?.taskData ?? context.taskData;\n if (!taskData?.interaction) return false;\n const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","OUTBOUND_FAILED","TERMINATED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","CONFERENCE_START","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","isConferenceHoldParticipantFromEvent","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","isTerminated","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_FAILED","EXIT_CONFERENCE_SUCCESS","shouldDowngradeConferenceToConnected","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/**\n * Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /**\n * Event mapping reference (CC WebSocket -> TaskEvent)\n *\n * AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n *\n * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n */\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n [TaskEvent.OUTBOUND_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsultConferenced / ParticipantJoinedConference can arrive while connected.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'updateTaskData',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Conference can be merged while this agent is in held state after refresh/recovery.\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'updateTaskData',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference only while conference is still active.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n guards.conferenceInProgressFromEvent({context, event}),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is held.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Conference consult ended after conference downgrade while main leg is connected.\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n context.consultFromConference === true &&\n !guards.conferenceInProgressFromEvent({context, event}) &&\n !guards.isConferenceHoldParticipantFromEvent({context, event}),\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Interaction terminated during consult (customer left) → WRAPPING_UP\n guard: ({context, event}) => {\n // if (context.consultInitiator !== true) return false;\n // const taskData = getTaskDataFromEvent(event);\n const taskData = getTaskDataFromEvent(event);\n const cpd = taskData?.interaction?.callProcessingDetails;\n if (cpd?.hasCustomerLeft !== 'true') return false;\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n // AgentConsultEnded while conference is initiating (end call before conference completes)\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData?.interaction?.isTerminated === true;\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONFERENCING]: {\n on: {\n [TaskEvent.CONFERENCE_START]: {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // Needed as all agents in conference get this event, hence we need to clear the consult state\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n\n [TaskEvent.HOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend hold arrives.\n // Move to HELD so the UI renders resume action.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n ],\n [TaskEvent.UNHOLD_SUCCESS]: [\n {\n // Conference already downgraded (no other agents) and backend unhold arrives.\n // Move to CONNECTED so hold action is available again.\n guard: guards.shouldDowngradeConferenceToConnected,\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'setHoldState',\n 'emitTaskResume',\n ],\n },\n ],\n\n // Start a new consult from within an active conference\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n },\n\n // Participant leaves - handle conference downgrade scenarios\n [TaskEvent.PARTICIPANT_LEAVE]: [\n {\n // Only the leaving agent should wrap up → WRAPPING_UP\n guard: (params) =>\n guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskWrapup',\n ],\n },\n {\n // Only the leaving agent (no wrapup) → TERMINATED\n guard: guards.didCurrentAgentLeaveConference,\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskEnd',\n ],\n },\n {\n // Conference downgraded, customer present → CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n // Not initiated by this agent → just refresh backend state.\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // Conference ends explicitly\n [TaskEvent.CONFERENCE_END]: [\n {\n // Agent who should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Customer still in call → CONNECTED\n guard: ({context, event}) => {\n if (context.exitingConference === true) return false;\n const taskData = (event as any)?.taskData ?? context.taskData;\n if (!taskData?.interaction) return false;\n const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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@@ -147,6 +147,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
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147
147
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const isConsultPendingBeforeJoin = selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;
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148
148
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const hideExitConferenceWhileConsultPending = currentLeg === 'main' && inConference && isConsultPendingBeforeJoin && (consultFromConference || consultInitiator || taskData?.type === 'AgentConsultCreated' || consultInProgress || isConsulting);
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149
149
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const hideExitConferenceDuringActiveConsultFromConference = inConference && consultInitiator && consultDestinationAgentJoined && (isConsulting || taskData?.type === 'AgentConsulting' || selfParticipant?.consultState === 'consulting');
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150
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+
const hideExitConferenceOnMainLegForEpDnConsultFromConference = currentLeg === 'main' && inConference && consultFromConference && consultInitiator && (isConsulting || consultInProgress || taskData?.type === 'AgentConsultCreated' || taskData?.type === 'AgentConsulting' || selfParticipant?.consultState === 'consultInitiated' || selfParticipant?.consultState === 'consulting');
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150
151
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const forceHeldPostConsultControls = !hideExitConferenceWhileConsultPending && (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);
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151
152
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const selfOnConsultLeg = selfParticipant?.consultState === 'consulting' || selfParticipant?.currentState === 'consulting';
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152
153
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const showMainLegConferenceControlsDuringConsult = currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;
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@@ -185,6 +186,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
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185
186
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if (!isWebrtc) return DISABLED;
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|
186
187
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if (isWrappingUp) return DISABLED;
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187
188
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if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;
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189
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+
if ((isConsulting || hasParallelConsultLeg) && !isCurrentLegActive) return VISIBLE_DISABLED;
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188
190
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if (isConsulting) return VISIBLE_ENABLED;
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189
191
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if (isConnected || isHeld || isConferencing) {
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190
192
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if (inConference) return VISIBLE_ENABLED;
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@@ -322,6 +324,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
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322
324
|
// ExitConference: in conference with multiple agents in main call
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|
323
325
|
exitConference: (() => {
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324
326
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if (hideExitConferenceWhileConsultPending) return DISABLED;
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|
327
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+
if (hideExitConferenceOnMainLegForEpDnConsultFromConference) return DISABLED;
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|
325
328
|
if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;
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|
326
329
|
if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;
|
|
327
330
|
if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;
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|
@@ -1 +1 @@
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|
|
1
|
-
{"version":3,"names":["_types","require","_constants","_TaskUtils","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","getDefaultInteractionUIControls","accept","decline","hold","mute","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","getDefaultUIControls","computeVoiceInteractionUIControls","state","context","config","fallbackTaskData","currentLeg","TaskState","IDLE","taskData","interaction","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","Boolean","participants","Object","values","some","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","selfAgentId","agentId","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultInitiator","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","recordingControlsAvailable","isEpDnConsult","isConsultDestinationReady","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","isWrappingUp","WRAPPING_UP","selfInMainCall","media","includes","consultMedia","find","mediaResourceId","consultMediaResourceId","mType","selfParticipant","selfInConsultCall","conferenceActive","inConference","isSoleAgentOnCall","isConsulted","getIsConsultedAgentForControls","consultState","isActive","hasFullControls","consultOwnedBySelf","consultingAgentId","hasConsultMedia","selfConsultPendingOnConsultMedia","ownerParticipant","owner","undefined","otherAgentConsultInProgress","participant","id","currentState","isHydratedConferenceConsultPending","hasParallelConsultLeg","activeLegForConferenceConsult","isCurrentLegActive","isConferenceConsultTransferContext","consultLegOnHold","callProcessingDetails","conferenceHoldParticipant","postDeclineHeldMainLeg","postConsultCompletedHeldMainLeg","nonOwnerPostConsultCompletedHeldMainLeg","isConsultPendingBeforeJoin","hideExitConferenceWhileConsultPending","type","hideExitConferenceDuringActiveConsultFromConference","forceHeldPostConsultControls","selfOnConsultLeg","showMainLegConferenceControlsDuringConsult","allowHeldMainLegControlsForNonInitiator","OFFERED","isTerminated","canHold","isEndTaskEnabled","isConnectedOrHeld","canFromConference","canFromConnected","isEndConsultEnabled","isRecordingEnabled","consultingFromConference","consultLegTransferAvailable","selfConsultingOnParticipantState","conferenceTransferAvailable","computeDigitalInteractionUIControls","getVoiceLegState","hasConsultLeg","mainState","isConsultingState","selfConsultingOnConsultMedia","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","channelType","TASK_CHANNEL_TYPE","VOICE","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n InteractionUIControls,\n TASK_CHANNEL_TYPE,\n TaskData,\n TaskUILeg,\n TaskUIControls,\n VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n getIsCustomerInCall,\n getConferenceParticipantsCount,\n getIsConferenceInProgress,\n getIsConsultInProgressForConferenceControls,\n getIsConsultedAgentForControls,\n getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n return {\n accept: DISABLED,\n decline: DISABLED,\n hold: DISABLED,\n mute: DISABLED,\n end: DISABLED,\n transfer: DISABLED,\n consult: DISABLED,\n consultTransfer: DISABLED,\n endConsult: DISABLED,\n recording: DISABLED,\n conference: DISABLED,\n wrapup: DISABLED,\n exitConference: DISABLED,\n transferConference: DISABLED,\n mergeToConference: DISABLED,\n switch: DISABLED,\n };\n}\n\nfunction createTaskUIControls(\n main: InteractionUIControls,\n consult: InteractionUIControls,\n activeLeg: TaskUILeg\n): TaskUIControls {\n return {\n main,\n consult,\n activeLeg,\n };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n return createTaskUIControls(\n getDefaultInteractionUIControls(),\n getDefaultInteractionUIControls(),\n 'main'\n );\n}\n\nfunction computeVoiceInteractionUIControls(\n state: TaskState,\n context: TaskContext,\n config: UIControlConfig,\n fallbackTaskData?: TaskData,\n currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n // Early exit for idle\n if (state === TaskState.IDLE) {\n return getDefaultInteractionUIControls();\n }\n\n // Essential data\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const interaction = taskData?.interaction;\n const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n const isOutdial = interaction?.outboundType === 'OUTDIAL';\n const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n // Backend-derived checks\n const customerInCall =\n interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n const customerPresent =\n customerInCall ||\n Boolean(\n interaction &&\n interaction.participants &&\n Object.values(interaction.participants).some(\n (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n )\n );\n const participantCount =\n interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n const selfAgentId = config.agentId ?? taskData?.agentId;\n const consultInProgress = getIsConsultInProgressForConferenceControls(\n interaction,\n mainCallId,\n selfAgentId\n );\n const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n // Note: ownership is used by some controls; keep computations local to those controls\n\n // Context flags (set by state machine actions)\n const {\n consultInitiator,\n consultDestinationAgentJoined,\n consultDestinationType,\n consultCallHeld,\n consultFromConference,\n } = context;\n const {recordingControlsAvailable} = context;\n\n // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n const isEpDnConsult =\n consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;\n\n const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n const stateImpliesConnected =\n state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n const isHeld = stateImpliesHeld || serverHold === true;\n const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n // State categories for cleaner logic\n const isConsulting =\n state === TaskState.CONSULTING ||\n state === TaskState.CONSULT_INITIATING ||\n state === TaskState.CONF_INITIATING;\n const isConferencing = state === TaskState.CONFERENCING;\n const isWrappingUp = state === TaskState.WRAPPING_UP;\n const selfInMainCall =\n Boolean(selfAgentId) &&\n Boolean(mainCallId) &&\n Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n const consultMedia = Object.values(interaction?.media ?? {}).find(\n (media: any) =>\n media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n ) as {participants?: string[]} | undefined;\n const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n const selfInConsultCall =\n Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;\n // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);\n\n // Check if this is a consulted agent (must be after isConsulting is computed).\n const isSoleAgentOnCall =\n participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;\n const isConsulted =\n inConference || isSoleAgentOnCall\n ? false\n : getIsConsultedAgentForControls(taskData, context, isConsulting) ||\n (!consultInitiator &&\n (selfParticipant?.isConsulted === true ||\n selfParticipant?.consultState === 'consulting'));\n\n // Active call = can perform call operations\n const isActive =\n state === TaskState.CONNECTED ||\n state === TaskState.HELD ||\n state === TaskState.HOLD_INITIATING ||\n state === TaskState.RESUME_INITIATING ||\n isConsulting ||\n isConferencing;\n\n // Consulted agents have limited controls until they're in conference or wrapup\n // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;\n const consultOwnedBySelf =\n consultInitiator || (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n const hasConsultMedia = Boolean(\n taskData?.consultMediaResourceId ||\n Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n );\n const selfConsultPendingOnConsultMedia =\n selfParticipant?.consultState === 'consultInitiated' &&\n !taskData?.isConsulted &&\n hasConsultMedia;\n const ownerParticipant = interaction?.owner\n ? interaction.participants?.[interaction.owner]\n : undefined;\n const otherAgentConsultInProgress = Boolean(\n interaction?.participants &&\n Object.values(interaction.participants).some((participant: any) => {\n if (!participant || participant.hasLeft) return false;\n if (participant.id === selfAgentId) return false;\n if (participant.pType !== 'AGENT') return false;\n\n return (\n participant.consultState === 'consultInitiated' ||\n participant.consultState === 'consultReserved' ||\n participant.consultState === 'consulting' ||\n participant.currentState === 'consulting'\n );\n })\n );\n const isHydratedConferenceConsultPending =\n inConference && selfConsultPendingOnConsultMedia && !consultDestinationAgentJoined;\n const hasParallelConsultLeg =\n consultOwnedBySelf &&\n !isConsulting &&\n !isConsulted &&\n (consultInProgress || consultCallHeld || hasConsultMedia);\n const activeLegForConferenceConsult = consultCallHeld ? 'main' : 'consult';\n const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;\n const isConferenceConsultTransferContext =\n inConference && consultInitiator && hasConsultMedia && isConsultDestinationReady;\n const consultLegOnHold = isConsulting && consultCallHeld;\n const callProcessingDetails = interaction?.callProcessingDetails as\n | {conferenceHoldParticipant?: boolean | string}\n | undefined;\n const conferenceHoldParticipant =\n callProcessingDetails?.conferenceHoldParticipant === true ||\n callProcessingDetails?.conferenceHoldParticipant === 'true';\n const postDeclineHeldMainLeg =\n consultInitiator &&\n !consultDestinationAgentJoined &&\n isHeld &&\n inConference &&\n conferenceHoldParticipant;\n const postConsultCompletedHeldMainLeg =\n selfParticipant?.consultState === 'consultCompleted' && isHeld && inConference && !isConsulting;\n const nonOwnerPostConsultCompletedHeldMainLeg =\n isHeld &&\n inConference &&\n !isConsulting &&\n !consultInitiator &&\n Boolean(selfAgentId) &&\n Boolean(interaction?.owner) &&\n selfAgentId !== interaction?.owner &&\n ownerParticipant?.consultState === 'consultCompleted';\n const isConsultPendingBeforeJoin =\n selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;\n const hideExitConferenceWhileConsultPending =\n currentLeg === 'main' &&\n inConference &&\n isConsultPendingBeforeJoin &&\n (consultFromConference ||\n consultInitiator ||\n taskData?.type === 'AgentConsultCreated' ||\n consultInProgress ||\n isConsulting);\n const hideExitConferenceDuringActiveConsultFromConference =\n inConference &&\n consultInitiator &&\n consultDestinationAgentJoined &&\n (isConsulting ||\n taskData?.type === 'AgentConsulting' ||\n selfParticipant?.consultState === 'consulting');\n const forceHeldPostConsultControls =\n !hideExitConferenceWhileConsultPending &&\n (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);\n const selfOnConsultLeg =\n selfParticipant?.consultState === 'consulting' ||\n selfParticipant?.currentState === 'consulting';\n const showMainLegConferenceControlsDuringConsult =\n currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;\n const allowHeldMainLegControlsForNonInitiator =\n showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;\n\n return {\n // Accept/Decline: Voice tasks in offered state\n // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n accept:\n state === TaskState.OFFERED && !interaction?.isTerminated\n ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n : DISABLED,\n decline: (() => {\n if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n })(),\n\n // Hold: visible in connected/held/conference, disabled in conference/consulting\n hold: (() => {\n if (!hasFullControls) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_ENABLED;\n if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {\n return DISABLED;\n }\n if (hasParallelConsultLeg) return DISABLED;\n if (state === TaskState.OFFERED) return DISABLED;\n if (isWrappingUp) return DISABLED;\n // Visibility: connected || held || inConference\n if (!(isConnected || isHeld || inConference)) return DISABLED;\n // Enabled: (connected || held) && !inConference && !isConsulting\n const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Mute: WebRTC only, active calls; hidden entirely during wrapup\n mute: (() => {\n if (!isWebrtc) return DISABLED;\n if (isWrappingUp) return DISABLED;\n if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;\n if (isConsulting) return VISIBLE_ENABLED;\n\n if (isConnected || isHeld || isConferencing) {\n if (inConference) return VISIBLE_ENABLED;\n\n return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n\n return DISABLED;\n })(),\n\n // End: varies by state; during consulting only on main leg (consult held)\n end: (() => {\n if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n if (!config.isEndTaskEnabled) return DISABLED;\n if (hasParallelConsultLeg) {\n return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n if (isConsulting) {\n if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n }\n\n if (inConference) {\n if (isConsulted) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n\n if (consultInProgress) return VISIBLE_DISABLED;\n\n return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n if (!hasFullControls) return DISABLED;\n if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n return DISABLED;\n })(),\n\n // Transfer: connected/held/conference\n transfer: (() => {\n if (isHydratedConferenceConsultPending) return VISIBLE_DISABLED;\n if (isConferenceConsultTransferContext && currentLeg === 'main' && isCurrentLegActive) {\n return DISABLED;\n }\n if (inConference && isConsulting && consultInitiator) return DISABLED;\n if (hasParallelConsultLeg) {\n if (!customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n if (state === TaskState.HELD) return VISIBLE_DISABLED;\n }\n if (isConsulting) {\n if (!consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n if (!hasFullControls) return DISABLED;\n if (inConference) {\n // Real conference (multiple agents): transfer is hidden\n // Pending conference (only self agent): transfer remains available\n return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n }\n if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n return DISABLED;\n })(),\n\n // Consult: connected/held/conference when conditions met\n consult: (() => {\n const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;\n if (hasParallelConsultLeg) return DISABLED;\n if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n return DISABLED;\n }\n\n // In conference: behavior depends on whether it's a real multi-agent conference\n if (inConference) {\n // Pending conference (only self agent): consult disabled\n if (participantCount <= 1) return VISIBLE_DISABLED;\n // Real conference: consult enabled if conditions met\n const canFromConference =\n !maxParticipants &&\n customerPresent &&\n !consultInProgress &&\n !otherAgentConsultInProgress &&\n !isConsulting;\n\n return {isVisible: true, isEnabled: canFromConference};\n }\n\n // Enabled conditions for connected/held\n const canFromConnected =\n !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n\n return {isVisible: true, isEnabled: canFromConnected};\n })(),\n\n // ConsultTransfer: always hidden (use transfer button)\n consultTransfer: DISABLED,\n\n // EndConsult: during consulting\n endConsult: (() => {\n if (!isConsulting) return DISABLED;\n if (isConsulted && isConferencing) return DISABLED;\n if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n return DISABLED;\n }\n\n return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n })(),\n\n // Recording: connected/held, hidden in real conference, visible in pending conference\n recording: (() => {\n if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n if (!hasFullControls || isConsulting) return DISABLED;\n if (inConference) {\n // Real conference (multiple agents): recording hidden\n // Pending conference (only self agent): recording available\n return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n }\n if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n return VISIBLE_ENABLED;\n }\n\n return DISABLED;\n })(),\n\n // Conference: during consulting, enabled on both legs when agent joined\n // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n conference: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n if (hasParallelConsultLeg) {\n if (!customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED) {\n return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n return DISABLED;\n }\n if (!hasFullControls || !isConsulting) return DISABLED;\n if (!consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Wrapup: wrapping up state\n wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n // ExitConference: in conference with multiple agents in main call\n exitConference: (() => {\n if (hideExitConferenceWhileConsultPending) return DISABLED;\n if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n if (isConsulted && !isConferencing) return DISABLED;\n if (!inConference) return DISABLED;\n if (participantCount <= 1) return DISABLED;\n if (consultInProgress) return VISIBLE_DISABLED;\n const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n })(),\n\n // TransferConference: in conference with active consult, owner consulting from conference\n transferConference: (() => {\n if (isConferenceConsultTransferContext && !isCurrentLegActive) return VISIBLE_DISABLED;\n const consultLegTransferAvailable =\n currentLeg === 'consult' && inConference && consultInitiator && hasConsultMedia;\n const selfConsultingOnParticipantState = selfParticipant?.consultState === 'consulting';\n const conferenceTransferAvailable =\n consultLegTransferAvailable ||\n (inConference &&\n consultInitiator &&\n hasConsultMedia &&\n (isConsulting || consultInProgress || selfConsultingOnParticipantState));\n if (consultLegOnHold) return DISABLED;\n if (hasParallelConsultLeg && !conferenceTransferAvailable) return DISABLED;\n if (!conferenceTransferAvailable && (!inConference || !isConsulting)) return DISABLED;\n if (!consultInitiator || isConsulted) return DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // MergeToConference: mirrors conference control, enabled on both legs\n mergeToConference: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n if (!isConsulting || !consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Switch: visible only on the currently active leg\n switch: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n if (currentLeg === 'consult') {\n if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n return DISABLED;\n })(),\n };\n}\n\nfunction computeDigitalInteractionUIControls(\n state: TaskState,\n context: TaskContext,\n fallbackTaskData?: TaskData\n): InteractionUIControls {\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n const isConnected = state === TaskState.CONNECTED;\n const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n return {\n accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n decline: DISABLED,\n hold: DISABLED,\n mute: DISABLED,\n end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n consult: DISABLED,\n consultTransfer: DISABLED,\n endConsult: DISABLED,\n recording: DISABLED,\n conference: DISABLED,\n wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n exitConference: DISABLED,\n transferConference: DISABLED,\n mergeToConference: DISABLED,\n switch: DISABLED,\n };\n}\n\nfunction getVoiceLegState(\n currentState: TaskState,\n context: TaskContext,\n config: UIControlConfig,\n fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n if (currentState === TaskState.WRAPPING_UP) {\n return {\n hasConsultLeg: false,\n activeLeg: 'main',\n mainState: currentState,\n consultState: TaskState.CONSULTING,\n };\n }\n\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const interaction = taskData?.interaction;\n const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n const selfAgentId = config.agentId ?? taskData?.agentId;\n const consultInProgress = getIsConsultInProgressForConferenceControls(\n interaction,\n mainCallId,\n selfAgentId\n );\n const isConsultingState =\n currentState === TaskState.CONSULTING ||\n currentState === TaskState.CONSULT_INITIATING ||\n currentState === TaskState.CONF_INITIATING;\n const consultOwnedBySelf =\n context.consultInitiator ||\n (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n const hasConsultMedia = Boolean(\n taskData?.consultMediaResourceId ||\n Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n );\n const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n const selfConsultPendingOnConsultMedia =\n selfParticipant?.consultState === 'consultInitiated' &&\n !taskData?.isConsulted &&\n hasConsultMedia;\n const selfConsultingOnConsultMedia =\n selfParticipant?.consultState === 'consulting' && hasConsultMedia;\n const hasConsultLeg = Boolean(\n !interaction?.isTerminated &&\n ((consultOwnedBySelf && !taskData?.isConsulted) ||\n selfConsultingOnConsultMedia ||\n selfConsultPendingOnConsultMedia) &&\n (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n );\n\n if (!hasConsultLeg) {\n return {\n hasConsultLeg: false,\n activeLeg: 'main',\n mainState: currentState,\n consultState: TaskState.CONSULTING,\n };\n }\n\n let mainState = TaskState.HELD;\n if (currentState === TaskState.CONFERENCING) {\n mainState = TaskState.CONFERENCING;\n } else if (context.consultCallHeld) {\n mainState = TaskState.CONNECTED;\n }\n\n return {\n hasConsultLeg: true,\n activeLeg: context.consultCallHeld ? 'main' : 'consult',\n mainState,\n consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n };\n}\n\nexport function computeUIControls(\n currentState: TaskState,\n context: TaskContext,\n fallbackTaskData?: TaskData\n): TaskUIControls {\n if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n return getDefaultUIControls();\n }\n\n switch (context.uiControlConfig.channelType) {\n case TASK_CHANNEL_TYPE.VOICE: {\n const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n currentState,\n context,\n context.uiControlConfig,\n fallbackTaskData\n );\n\n const mainControls = computeVoiceInteractionUIControls(\n mainState,\n context,\n context.uiControlConfig,\n fallbackTaskData,\n 'main'\n );\n const consultControls = hasConsultLeg\n ? computeVoiceInteractionUIControls(\n consultState,\n context,\n context.uiControlConfig,\n fallbackTaskData,\n 'consult'\n )\n : getDefaultInteractionUIControls();\n\n return createTaskUIControls(mainControls, consultControls, activeLeg);\n }\n case TASK_CHANNEL_TYPE.DIGITAL:\n return createTaskUIControls(\n computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n getDefaultInteractionUIControls(),\n 'main'\n );\n default:\n return getDefaultUIControls();\n }\n}\n\nfunction haveInteractionUIControlsChanged(\n previous: InteractionUIControls,\n next: InteractionUIControls\n): boolean {\n return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n const prev = previous[key];\n const curr = next[key];\n\n return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n });\n}\n\nexport function haveUIControlsChanged(\n previous: TaskUIControls | undefined,\n next: TaskUIControls\n): boolean {\n if (!previous) return true;\n\n return (\n previous.activeLeg !== next.activeLeg ||\n haveInteractionUIControlsChanged(previous.main, next.main) ||\n haveInteractionUIControlsChanged(previous.consult, 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{"version":3,"names":["_types","require","_constants","_TaskUtils","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","getDefaultInteractionUIControls","accept","decline","hold","mute","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","getDefaultUIControls","computeVoiceInteractionUIControls","state","context","config","fallbackTaskData","currentLeg","TaskState","IDLE","taskData","interaction","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","Boolean","participants","Object","values","some","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","selfAgentId","agentId","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultInitiator","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","recordingControlsAvailable","isEpDnConsult","isConsultDestinationReady","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","isWrappingUp","WRAPPING_UP","selfInMainCall","media","includes","consultMedia","find","mediaResourceId","consultMediaResourceId","mType","selfParticipant","selfInConsultCall","conferenceActive","inConference","isSoleAgentOnCall","isConsulted","getIsConsultedAgentForControls","consultState","isActive","hasFullControls","consultOwnedBySelf","consultingAgentId","hasConsultMedia","selfConsultPendingOnConsultMedia","ownerParticipant","owner","undefined","otherAgentConsultInProgress","participant","id","currentState","isHydratedConferenceConsultPending","hasParallelConsultLeg","activeLegForConferenceConsult","isCurrentLegActive","isConferenceConsultTransferContext","consultLegOnHold","callProcessingDetails","conferenceHoldParticipant","postDeclineHeldMainLeg","postConsultCompletedHeldMainLeg","nonOwnerPostConsultCompletedHeldMainLeg","isConsultPendingBeforeJoin","hideExitConferenceWhileConsultPending","type","hideExitConferenceDuringActiveConsultFromConference","hideExitConferenceOnMainLegForEpDnConsultFromConference","forceHeldPostConsultControls","selfOnConsultLeg","showMainLegConferenceControlsDuringConsult","allowHeldMainLegControlsForNonInitiator","OFFERED","isTerminated","canHold","isEndTaskEnabled","isConnectedOrHeld","canFromConference","canFromConnected","isEndConsultEnabled","isRecordingEnabled","consultingFromConference","consultLegTransferAvailable","selfConsultingOnParticipantState","conferenceTransferAvailable","computeDigitalInteractionUIControls","getVoiceLegState","hasConsultLeg","mainState","isConsultingState","selfConsultingOnConsultMedia","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","channelType","TASK_CHANNEL_TYPE","VOICE","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n InteractionUIControls,\n TASK_CHANNEL_TYPE,\n TaskData,\n TaskUILeg,\n TaskUIControls,\n VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n getIsCustomerInCall,\n getConferenceParticipantsCount,\n getIsConferenceInProgress,\n getIsConsultInProgressForConferenceControls,\n getIsConsultedAgentForControls,\n getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n return {\n accept: DISABLED,\n decline: DISABLED,\n hold: DISABLED,\n mute: DISABLED,\n end: DISABLED,\n transfer: DISABLED,\n consult: DISABLED,\n consultTransfer: DISABLED,\n endConsult: DISABLED,\n recording: DISABLED,\n conference: DISABLED,\n wrapup: DISABLED,\n exitConference: DISABLED,\n transferConference: DISABLED,\n mergeToConference: DISABLED,\n switch: DISABLED,\n };\n}\n\nfunction createTaskUIControls(\n main: InteractionUIControls,\n consult: InteractionUIControls,\n activeLeg: TaskUILeg\n): TaskUIControls {\n return {\n main,\n consult,\n activeLeg,\n };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n return createTaskUIControls(\n getDefaultInteractionUIControls(),\n getDefaultInteractionUIControls(),\n 'main'\n );\n}\n\nfunction computeVoiceInteractionUIControls(\n state: TaskState,\n context: TaskContext,\n config: UIControlConfig,\n fallbackTaskData?: TaskData,\n currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n // Early exit for idle\n if (state === TaskState.IDLE) {\n return getDefaultInteractionUIControls();\n }\n\n // Essential data\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const interaction = taskData?.interaction;\n const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n const isOutdial = interaction?.outboundType === 'OUTDIAL';\n const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n // Backend-derived checks\n const customerInCall =\n interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n const customerPresent =\n customerInCall ||\n Boolean(\n interaction &&\n interaction.participants &&\n Object.values(interaction.participants).some(\n (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n )\n );\n const participantCount =\n interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n const selfAgentId = config.agentId ?? taskData?.agentId;\n const consultInProgress = getIsConsultInProgressForConferenceControls(\n interaction,\n mainCallId,\n selfAgentId\n );\n const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n // Note: ownership is used by some controls; keep computations local to those controls\n\n // Context flags (set by state machine actions)\n const {\n consultInitiator,\n consultDestinationAgentJoined,\n consultDestinationType,\n consultCallHeld,\n consultFromConference,\n } = context;\n const {recordingControlsAvailable} = context;\n\n // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n const isEpDnConsult =\n consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;\n\n const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n const stateImpliesConnected =\n state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n const isHeld = stateImpliesHeld || serverHold === true;\n const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n // State categories for cleaner logic\n const isConsulting =\n state === TaskState.CONSULTING ||\n state === TaskState.CONSULT_INITIATING ||\n state === TaskState.CONF_INITIATING;\n const isConferencing = state === TaskState.CONFERENCING;\n const isWrappingUp = state === TaskState.WRAPPING_UP;\n const selfInMainCall =\n Boolean(selfAgentId) &&\n Boolean(mainCallId) &&\n Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n const consultMedia = Object.values(interaction?.media ?? {}).find(\n (media: any) =>\n media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n ) as {participants?: string[]} | undefined;\n const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n const selfInConsultCall =\n Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;\n // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);\n\n // Check if this is a consulted agent (must be after isConsulting is computed).\n const isSoleAgentOnCall =\n participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;\n const isConsulted =\n inConference || isSoleAgentOnCall\n ? false\n : getIsConsultedAgentForControls(taskData, context, isConsulting) ||\n (!consultInitiator &&\n (selfParticipant?.isConsulted === true ||\n selfParticipant?.consultState === 'consulting'));\n\n // Active call = can perform call operations\n const isActive =\n state === TaskState.CONNECTED ||\n state === TaskState.HELD ||\n state === TaskState.HOLD_INITIATING ||\n state === TaskState.RESUME_INITIATING ||\n isConsulting ||\n isConferencing;\n\n // Consulted agents have limited controls until they're in conference or wrapup\n // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;\n const consultOwnedBySelf =\n consultInitiator || (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n const hasConsultMedia = Boolean(\n taskData?.consultMediaResourceId ||\n Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n );\n const selfConsultPendingOnConsultMedia =\n selfParticipant?.consultState === 'consultInitiated' &&\n !taskData?.isConsulted &&\n hasConsultMedia;\n const ownerParticipant = interaction?.owner\n ? interaction.participants?.[interaction.owner]\n : undefined;\n const otherAgentConsultInProgress = Boolean(\n interaction?.participants &&\n Object.values(interaction.participants).some((participant: any) => {\n if (!participant || participant.hasLeft) return false;\n if (participant.id === selfAgentId) return false;\n if (participant.pType !== 'AGENT') return false;\n\n return (\n participant.consultState === 'consultInitiated' ||\n participant.consultState === 'consultReserved' ||\n participant.consultState === 'consulting' ||\n participant.currentState === 'consulting'\n );\n })\n );\n const isHydratedConferenceConsultPending =\n inConference && selfConsultPendingOnConsultMedia && !consultDestinationAgentJoined;\n const hasParallelConsultLeg =\n consultOwnedBySelf &&\n !isConsulting &&\n !isConsulted &&\n (consultInProgress || consultCallHeld || hasConsultMedia);\n const activeLegForConferenceConsult = consultCallHeld ? 'main' : 'consult';\n const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;\n const isConferenceConsultTransferContext =\n inConference && consultInitiator && hasConsultMedia && isConsultDestinationReady;\n const consultLegOnHold = isConsulting && consultCallHeld;\n const callProcessingDetails = interaction?.callProcessingDetails as\n | {conferenceHoldParticipant?: boolean | string}\n | undefined;\n const conferenceHoldParticipant =\n callProcessingDetails?.conferenceHoldParticipant === true ||\n callProcessingDetails?.conferenceHoldParticipant === 'true';\n const postDeclineHeldMainLeg =\n consultInitiator &&\n !consultDestinationAgentJoined &&\n isHeld &&\n inConference &&\n conferenceHoldParticipant;\n const postConsultCompletedHeldMainLeg =\n selfParticipant?.consultState === 'consultCompleted' && isHeld && inConference && !isConsulting;\n const nonOwnerPostConsultCompletedHeldMainLeg =\n isHeld &&\n inConference &&\n !isConsulting &&\n !consultInitiator &&\n Boolean(selfAgentId) &&\n Boolean(interaction?.owner) &&\n selfAgentId !== interaction?.owner &&\n ownerParticipant?.consultState === 'consultCompleted';\n const isConsultPendingBeforeJoin =\n selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;\n const hideExitConferenceWhileConsultPending =\n currentLeg === 'main' &&\n inConference &&\n isConsultPendingBeforeJoin &&\n (consultFromConference ||\n consultInitiator ||\n taskData?.type === 'AgentConsultCreated' ||\n consultInProgress ||\n isConsulting);\n const hideExitConferenceDuringActiveConsultFromConference =\n inConference &&\n consultInitiator &&\n consultDestinationAgentJoined &&\n (isConsulting ||\n taskData?.type === 'AgentConsulting' ||\n selfParticipant?.consultState === 'consulting');\n const hideExitConferenceOnMainLegForEpDnConsultFromConference =\n currentLeg === 'main' &&\n inConference &&\n consultFromConference &&\n consultInitiator &&\n (isConsulting ||\n consultInProgress ||\n taskData?.type === 'AgentConsultCreated' ||\n taskData?.type === 'AgentConsulting' ||\n selfParticipant?.consultState === 'consultInitiated' ||\n selfParticipant?.consultState === 'consulting');\n const forceHeldPostConsultControls =\n !hideExitConferenceWhileConsultPending &&\n (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);\n const selfOnConsultLeg =\n selfParticipant?.consultState === 'consulting' ||\n selfParticipant?.currentState === 'consulting';\n const showMainLegConferenceControlsDuringConsult =\n currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;\n const allowHeldMainLegControlsForNonInitiator =\n showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;\n\n return {\n // Accept/Decline: Voice tasks in offered state\n // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n accept:\n state === TaskState.OFFERED && !interaction?.isTerminated\n ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n : DISABLED,\n decline: (() => {\n if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n })(),\n\n // Hold: visible in connected/held/conference, disabled in conference/consulting\n hold: (() => {\n if (!hasFullControls) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_ENABLED;\n if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {\n return DISABLED;\n }\n if (hasParallelConsultLeg) return DISABLED;\n if (state === TaskState.OFFERED) return DISABLED;\n if (isWrappingUp) return DISABLED;\n // Visibility: connected || held || inConference\n if (!(isConnected || isHeld || inConference)) return DISABLED;\n // Enabled: (connected || held) && !inConference && !isConsulting\n const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Mute: WebRTC only, active calls; hidden entirely during wrapup\n mute: (() => {\n if (!isWebrtc) return DISABLED;\n if (isWrappingUp) return DISABLED;\n if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;\n if ((isConsulting || hasParallelConsultLeg) && !isCurrentLegActive) return VISIBLE_DISABLED;\n if (isConsulting) return VISIBLE_ENABLED;\n\n if (isConnected || isHeld || isConferencing) {\n if (inConference) return VISIBLE_ENABLED;\n\n return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n\n return DISABLED;\n })(),\n\n // End: varies by state; during consulting only on main leg (consult held)\n end: (() => {\n if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n if (!config.isEndTaskEnabled) return DISABLED;\n if (hasParallelConsultLeg) {\n return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n if (isConsulting) {\n if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n }\n\n if (inConference) {\n if (isConsulted) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n\n if (consultInProgress) return VISIBLE_DISABLED;\n\n return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n if (!hasFullControls) return DISABLED;\n if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n return DISABLED;\n })(),\n\n // Transfer: connected/held/conference\n transfer: (() => {\n if (isHydratedConferenceConsultPending) return VISIBLE_DISABLED;\n if (isConferenceConsultTransferContext && currentLeg === 'main' && isCurrentLegActive) {\n return DISABLED;\n }\n if (inConference && isConsulting && consultInitiator) return DISABLED;\n if (hasParallelConsultLeg) {\n if (!customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n if (state === TaskState.HELD) return VISIBLE_DISABLED;\n }\n if (isConsulting) {\n if (!consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n if (!hasFullControls) return DISABLED;\n if (inConference) {\n // Real conference (multiple agents): transfer is hidden\n // Pending conference (only self agent): transfer remains available\n return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n }\n if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n return DISABLED;\n })(),\n\n // Consult: connected/held/conference when conditions met\n consult: (() => {\n const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;\n if (hasParallelConsultLeg) return DISABLED;\n if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n return DISABLED;\n }\n\n // In conference: behavior depends on whether it's a real multi-agent conference\n if (inConference) {\n // Pending conference (only self agent): consult disabled\n if (participantCount <= 1) return VISIBLE_DISABLED;\n // Real conference: consult enabled if conditions met\n const canFromConference =\n !maxParticipants &&\n customerPresent &&\n !consultInProgress &&\n !otherAgentConsultInProgress &&\n !isConsulting;\n\n return {isVisible: true, isEnabled: canFromConference};\n }\n\n // Enabled conditions for connected/held\n const canFromConnected =\n !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n\n return {isVisible: true, isEnabled: canFromConnected};\n })(),\n\n // ConsultTransfer: always hidden (use transfer button)\n consultTransfer: DISABLED,\n\n // EndConsult: during consulting\n endConsult: (() => {\n if (!isConsulting) return DISABLED;\n if (isConsulted && isConferencing) return DISABLED;\n if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n return DISABLED;\n }\n\n return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n })(),\n\n // Recording: connected/held, hidden in real conference, visible in pending conference\n recording: (() => {\n if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n if (!hasFullControls || isConsulting) return DISABLED;\n if (inConference) {\n // Real conference (multiple agents): recording hidden\n // Pending conference (only self agent): recording available\n return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n }\n if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n return VISIBLE_ENABLED;\n }\n\n return DISABLED;\n })(),\n\n // Conference: during consulting, enabled on both legs when agent joined\n // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n conference: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n if (hasParallelConsultLeg) {\n if (!customerPresent) return DISABLED;\n if (state === TaskState.CONNECTED) {\n return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n }\n if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n return DISABLED;\n }\n if (!hasFullControls || !isConsulting) return DISABLED;\n if (!consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Wrapup: wrapping up state\n wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n // ExitConference: in conference with multiple agents in main call\n exitConference: (() => {\n if (hideExitConferenceWhileConsultPending) return DISABLED;\n if (hideExitConferenceOnMainLegForEpDnConsultFromConference) return DISABLED;\n if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;\n if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n if (isConsulted && !isConferencing) return DISABLED;\n if (!inConference) return DISABLED;\n if (participantCount <= 1) return DISABLED;\n if (consultInProgress) return VISIBLE_DISABLED;\n const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n })(),\n\n // TransferConference: in conference with active consult, owner consulting from conference\n transferConference: (() => {\n if (isConferenceConsultTransferContext && !isCurrentLegActive) return VISIBLE_DISABLED;\n const consultLegTransferAvailable =\n currentLeg === 'consult' && inConference && consultInitiator && hasConsultMedia;\n const selfConsultingOnParticipantState = selfParticipant?.consultState === 'consulting';\n const conferenceTransferAvailable =\n consultLegTransferAvailable ||\n (inConference &&\n consultInitiator &&\n hasConsultMedia &&\n (isConsulting || consultInProgress || selfConsultingOnParticipantState));\n if (consultLegOnHold) return DISABLED;\n if (hasParallelConsultLeg && !conferenceTransferAvailable) return DISABLED;\n if (!conferenceTransferAvailable && (!inConference || !isConsulting)) return DISABLED;\n if (!consultInitiator || isConsulted) return DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // MergeToConference: mirrors conference control, enabled on both legs\n mergeToConference: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n if (!isConsulting || !consultInitiator) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n if (consultLegOnHold) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n })(),\n\n // Switch: visible only on the currently active leg\n switch: (() => {\n if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n if (currentLeg === 'consult') {\n if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n if (!customerPresent) return VISIBLE_DISABLED;\n\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n }\n\n return DISABLED;\n })(),\n };\n}\n\nfunction computeDigitalInteractionUIControls(\n state: TaskState,\n context: TaskContext,\n fallbackTaskData?: TaskData\n): InteractionUIControls {\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n const isConnected = state === TaskState.CONNECTED;\n const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n return {\n accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n decline: DISABLED,\n hold: DISABLED,\n mute: DISABLED,\n end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n consult: DISABLED,\n consultTransfer: DISABLED,\n endConsult: DISABLED,\n recording: DISABLED,\n conference: DISABLED,\n wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n exitConference: DISABLED,\n transferConference: DISABLED,\n mergeToConference: DISABLED,\n switch: DISABLED,\n };\n}\n\nfunction getVoiceLegState(\n currentState: TaskState,\n context: TaskContext,\n config: UIControlConfig,\n fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n if (currentState === TaskState.WRAPPING_UP) {\n return {\n hasConsultLeg: false,\n activeLeg: 'main',\n mainState: currentState,\n consultState: TaskState.CONSULTING,\n };\n }\n\n const taskData = context.taskData ?? fallbackTaskData ?? null;\n const interaction = taskData?.interaction;\n const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n const selfAgentId = config.agentId ?? taskData?.agentId;\n const consultInProgress = getIsConsultInProgressForConferenceControls(\n interaction,\n mainCallId,\n selfAgentId\n );\n const isConsultingState =\n currentState === TaskState.CONSULTING ||\n currentState === TaskState.CONSULT_INITIATING ||\n currentState === TaskState.CONF_INITIATING;\n const consultOwnedBySelf =\n context.consultInitiator ||\n (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n const hasConsultMedia = Boolean(\n taskData?.consultMediaResourceId ||\n Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n );\n const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n const selfConsultPendingOnConsultMedia =\n selfParticipant?.consultState === 'consultInitiated' &&\n !taskData?.isConsulted &&\n hasConsultMedia;\n const selfConsultingOnConsultMedia =\n selfParticipant?.consultState === 'consulting' && hasConsultMedia;\n const hasConsultLeg = Boolean(\n !interaction?.isTerminated &&\n ((consultOwnedBySelf && !taskData?.isConsulted) ||\n selfConsultingOnConsultMedia ||\n selfConsultPendingOnConsultMedia) &&\n (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n );\n\n if (!hasConsultLeg) {\n return {\n hasConsultLeg: false,\n activeLeg: 'main',\n mainState: currentState,\n consultState: TaskState.CONSULTING,\n };\n }\n\n let mainState = TaskState.HELD;\n if (currentState === TaskState.CONFERENCING) {\n mainState = TaskState.CONFERENCING;\n } else if (context.consultCallHeld) {\n mainState = TaskState.CONNECTED;\n }\n\n return {\n hasConsultLeg: true,\n activeLeg: context.consultCallHeld ? 'main' : 'consult',\n mainState,\n consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n };\n}\n\nexport function computeUIControls(\n currentState: TaskState,\n context: TaskContext,\n fallbackTaskData?: TaskData\n): TaskUIControls {\n if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n return getDefaultUIControls();\n }\n\n switch (context.uiControlConfig.channelType) {\n case TASK_CHANNEL_TYPE.VOICE: {\n const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n currentState,\n context,\n context.uiControlConfig,\n fallbackTaskData\n );\n\n const mainControls = computeVoiceInteractionUIControls(\n mainState,\n context,\n context.uiControlConfig,\n fallbackTaskData,\n 'main'\n );\n const consultControls = hasConsultLeg\n ? computeVoiceInteractionUIControls(\n consultState,\n context,\n context.uiControlConfig,\n fallbackTaskData,\n 'consult'\n )\n : getDefaultInteractionUIControls();\n\n return createTaskUIControls(mainControls, consultControls, activeLeg);\n }\n case TASK_CHANNEL_TYPE.DIGITAL:\n return createTaskUIControls(\n computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n getDefaultInteractionUIControls(),\n 'main'\n );\n default:\n return getDefaultUIControls();\n }\n}\n\nfunction haveInteractionUIControlsChanged(\n previous: InteractionUIControls,\n next: InteractionUIControls\n): boolean {\n return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n const prev = previous[key];\n const curr = next[key];\n\n return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n });\n}\n\nexport function haveUIControlsChanged(\n previous: TaskUIControls | undefined,\n next: TaskUIControls\n): boolean {\n if (!previous) return true;\n\n return (\n previous.activeLeg !== next.activeLeg ||\n haveInteractionUIControlsChanged(previous.main, next.main) ||\n haveInteractionUIControlsChanged(previous.consult, next.consult)\n 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